Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide

Technical Reference
Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide
Cisco Unified Contact Center Express and Cisco Unified IP IVR
Last Updated: October 17, 2011
This document lists supported product combinations for the active Cisco Unified CCX Product sets sorted by the Cisco Unified CCX version. They include:
Cisco CRS and Cisco Unified IP IVR, Release 6.0(1) Solution Set on page 4 Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) Solution Set on page 10 Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR2 Solution Set on page 18 Cisco Unified CCX and Cisco Unified IP IVR,Release 7.0(1)SR4 Solution Set on page 23 Cisco Unified CCX and Cisco Unified IP IVR,Release 7.0(2) Solution Set on page 32 Cisco Unified CCX and Cisco Unified IP IVR,Release 8.0(2) Solution Set on page 41 Cisco Unified CCX and Cisco Unified IP IVR,Release 8.0(2) SU2 Solution Set on page 49 Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1) Solution Set on page 57 Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1)SU2 Solution Set on page 65
Cisco CRS and Cisco Unified IP IVR, Release 6.0(1) SR1 Solution Set on page 7 Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR1 Solution Set on page 14 Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR3 Solution Set on page 19 Cisco Unified CCX and Cisco Unified IP IVR,Release 7.0(1)SR5 Solution Set on page 27 Cisco Unified CCX and Cisco Unified IP IVR,Release 8.0(1) Solution Set on page 37 Cisco Unified CCX and Cisco Unified IP IVR,Release 8.0(2) SU1 Solution Set on page 45 Cisco Unified CCX and Cisco Unified IP IVR,Release 8.0(2) SU3 Solution Set on page 53 Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1)SU1 Solution Set on page 61
This document lists component version compatibilities for all the active Cisco Unified CCX releases. Except where specifically noted otherwise, Cisco Unified CCX supports all service releases for compatible component versions. You are required to upgrade to the qualified Cisco Unified CM and service releases only. All Cisco Unified CM Engineering Specials are also supported. You should run the latest available Service Releases for Cisco Unified CCX.
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1.0 Revision History

The following table describes the revision history of the Cisco Unified CCX Software and Hardware Compatibility Guide:
Revision History
Date September 30, 2011 Subheading
Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1)SU2
History of Changes
Included support for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(2) Added 8.5(1)SU1 for Supported Unified CCX IP IVR Upgrade Paths Included support for 8.6(1a) JTAPI 8.6(1.10000)-1 Filename 8.6.1.20000-1 Added 8.6 for Cisco Unified Communications Manager Express (Unified CME) Included support for CAD Version Included support for CUPS Release
July 11, 2011
Cisco Unified Communications Manager Releases Speech Server
Included support for 8.6(1) JTAPI 8.6(1.10000)-1 File Name 8.6.1.10000-43 for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1) SU1 Added support for Nuance Speech Server 5.1.5 and 5.1.10 for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1) SU1 Included support for MCS-7845-I3-CCX2 native server for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.0(2)SU2 and 8.0(2) SU3 Added a note for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) solution set, 8.5(1) and 8.5(1) SU1 Added support for INOVA (light link) 5.7 for Cisco Unified CCX and Cisco Unified IP IVR, Release 6.0, 6.0 SR1, 8.0(1) solution set, 8.5(1), and 8.5(1) SU1 Included support for OS 2003.1.5a SR17 for Cisco Unified CCX and Cisco Unified IP IVR, Release 6.0(1) and 6.0(1)SR1 Included support for 7.1(5b)SU4 JTAPI 7.1(5.10000)-5 File Name 7.1.5.33900-10 for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) SR5
June 22, 2011
Hardware Quality Management and WorkForce Management Wallboard
OS Releases
Cisco Unified Communications Manager Releases
2.0 Related Documentation

The Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide - For CRS 3.0(x), CRS 3.1(x), CRS 3.5(x), CRS 4.0(x), CRS 4.1(x), CRS 4.5(x), and CRS 5.x available at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/ contact_center/crs/express_compatibility/matrix/crsmatrxeol.pdf. The Cisco Unified Contact Center Express data sheets available at: http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheets_list.html The Cisco Unified Communications Manager Compatibility Matrix and other support information available at: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html The Cisco Unified Communications Manager Express Compatibility Information available at http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_device_support_tables_list.html The Cisco Unified Communications Manager Business Edition Compatibility Matrix available at: http://www.cisco.com/en/US/products/ps7273/products_device_support_tables_list.html The Cisco Unified Communications 500 Series for Small Business Compatibility Matrix available at http://www.cisco.com/en/US/products/ps7293/products_device_support_tables_list.html The Cisco Unified Contact Center Enterprise Compatibility Matrix and design guides available at: http://cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guides_list.html The Cisco Agent Desktop Feature Matrix and data sheets available at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_data_sheets_list.html The latest hardware updates available at: www.cisco.com/go/swonly For information on supported Windows Operating System versions that are compatible with the MCS servers used in Cisco Unified CCX Releases 5.x, 6.x, and 7.x, see the Cisco Unified Communications Operating System Supported Server Hardware Compatibility Matrix available at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/mcs-server-os.xls Note: To find the supported OS for Cisco Unified CCX MCS servers, you need to replace the acronym "IPC" in the excel sheet with "CC" or "CCX". For instance, the supported OS for MCS-7835-I2-IPC1 mentioned in the mcs-server-os excel sheet will be applicable to the MCS-7835-I2-CCX1 hardware mentioned in the Unified CCX Compatibility Matrix. Sometimes there may be inconsistencies between the compatibility matrices for the different Cisco products due to their different publication schedules. If a compatibility matrix lists another product as compatible with it, then that product is compatible with it even if the other products compatibility matrix does not yet list that compatibility.
Cisco CRS and Cisco Unified IP IVR, Release 6.0(1) Solution Set
Supported Unified CCX/ IP IVR Upgrade Paths1 3.5(x) 4.0(x) 4.1 Cisco Unified Communications Manager Releases 4.3(1) - JTAPI 2.3(0.3)
(Sheet 1 of 3)
OS Release OS 2003.1.1 SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 OS 2003.1.2a SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19 SR20 SR21 OS 2003.1.3b SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 OS 2003.1.4a SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 OS 2003.1.5 SR1 SR2 SR3 OS 2003.1.5a SR3a SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17
Hardware2 MCS-7815-I1-CC13 MCS-7815-I1-CC2 MCS-7815-I2-CCX1 MCS-7816-I3-CCX14 MCS-7816-I4-CCX1 MCS-7816-H3-CCX14 MCS-7825-I1-CC1 MCS-7825-I2-CCX1 MCS-7825-I3-CCX14 MCS-7825-I4-CCX1 MCS-7825-H1-CC1 MCS-7825-H2-CCX15 MCS-7825-H3-CCX14 MCS-7825-H4-CCX1 MCS-7835-H1-CC1 MCS-7835-I1-CC1 MCS 7835-I1 - x346r single-cpu retrofit MCS-7835-H1-DL380-G4 single CPU retrofit MCS-7835-H2-CCX1 MCS-7835-H2-CCX2 MCS-7835-I2-CCX1 MCS-7835-I2-CCX2 MCS-7845-I1-CC1 MCS-7845-I2-CCX1 MCS-7845-I2-CCX2 MCS-7845-H1-CC1 MCS-7845-H2-CCX1 MCS-7845-H2-CCX2 MCS-7845-I1-x346r double-cpu retrofit MCS-7845-H1-DL380-G4 double-cpu retrofit IBM xSeries 206M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306 Single Intel Pentium 4, 3.4 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 3.4 GHz IBM xSeries 3250 Single Intel Celeron D 352, 3.2 GHz IBM xSeries 3250 Single Intel dual-core Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon E3110 (E8400) 3.0 GHz IBM xSeries 346 Single Intel Xeon, 3.4 GHz IBM xSeries 346 Dual Intel Xeon, 3.4 GHz IBM xSeries 3650 Single Intel Xeon 5140, 2.33 GHz IBM xSeries 3650 Dual Intel Xeon 5140, 2.33 GHz HP DL 320-G3 Single Intel Pentium 4, 3.4 GHz HP DL 320-G4 Single Intel dual-core Pentium D, 2.8 GHz HP DL 320-G4 Single Intel dual-core Pentium D, 3.4 GHz HP DL 320-G5 Single Intel Celeron D 352, 3.2 GHz HP DL 320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz HP DL 320-G5p Single Intel dual-core E8400, 3.0 GHz HP DL 380-G4 Single Intel Xeon 3.4 GHz HP DL 380-G4 Dual Intel Xeon 3.4 GHz HP DL 380-G56 Single Intel dual-core Xeon 5140, 2.33 GHz HP DL 380-G56 Dual Intel dual-core Xeon 5140, 2.33 GHz
IP Phones for Cisco Agent Desktop Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G (SCCP) Cisco IP Phone 7985G (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP) Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP & SIP) Cisco IP Communicator (SCCP)7
IP Phones for Cisco IP Phone Agent Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP &
IP Phone 7962G (SCCP & IP Phone 7945G (SCCP & IP Phone 7965G (SCCP & IP Phone 7975G (SCCP &
Security/AntiVirus Software Cisco Security Agent (CSA)9 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 McAfee Virus Scan Enterprise 8.0 8.0i 8.5i10 8.7i Norton Antivirus Enterprise 9.0 Symantec Antivirus Corporate Edition 10.1 10.2 Trend Micro OfficeScan Antivirus 7.3 Backup and Restore 4.0.12 4.0.13 4.0.14 Editor Client OS
11
(Sheet 2 of 3)
Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000
Java Versions Custom Classes/SDK Sun JDK 1.4.2_08 Sun JRE 1.5.0_011 Real-Time Reporting Sun JRE 1.5.0_011
Quality Management 2.3(1) 2.4(1) 2.7(3)
(QM)8
Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4
WorkForce Management (WFM)8 8.0(1) 8.2(1) 8.2(2) 8.2(3) 8.3(3) 8.3(4)
CAD/CSD/CDA Client OS12 Win 2000 Professional SP4 Win XP Professional SP1 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business)
HR Client13 OS Win 2000 Professional Win XP Professional Win XP Professional SP213 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes) HR Client Version 6.0(1.6)
Win 2000 Professional Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes)
CAD/CSD Client Version 6.5.1.21
Unified CCX CTI Versions 10 11 12
SQL CD Reuse Utility Tool Version 2.0.3.0
Cisco VPN Client for CAD/CSD 4.6.02.0011
Directory DC Version 2.5 Active Directory 2000 2003 2008 Netscape (iPlanet) 4.6.2
HR Client MDAC Version 2.7 Version 2.8
Supported Languages14 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portugese (BR), Hebrew (IL), Thai, Malay, and Danish. ASR Grammar for workflow steps: English (US, GB), Spanish(MX, CO, ES), French (CA, FR), German, Japanese and Italian. TTS: Dependent on what you install from TTS vendor VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, French, German, Spanish, Italian, Japanese and Simplified Chinese. Cisco IP Phone Agent Supported Languages: English, French, German, Spanish, Italian, and Japanese. Historical Reporting Client: English, French, German, Spanish, Italian, Japanese and Simplified Chinese.
Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43 INOVA (light link) 5.7
Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0
Crystal Reports Developer Edition 10.0 11.0 Professional Edition 10.0 11.0
AppAdmin, AppSupervisor, AppUser Client Internet Explorer 5.x, and 6.x MRCP 1.0 Speech Server15
(Sheet 3 of 3)
VXML 2.0
ScanSoft/Nuance: SpeechWorks Media Server 3.1.6 Open Speech Recognition Server 3.0.4 RealSpeak 4.0.6 Nuance 8.5: MRCP Server 1.0 SP 9 Speech Recognition 8.5, SP050513 Vocalizer 4.0.5
IPCC Express Gateway to ICM ICM ICM ICM ICM 7.0(0) SR3 7.1(3) 7.2(1) 7.2(4)
Cisco Support Tools 2.0(1)
EIM/WIM16 4.2(1)
IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7962G (SCCP & SIP) 7942G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP)
Cisco IP Communicator (SCCP)17 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4 GHz Refer to CSCsf05443 for details. 3. Unified CCX 6.0 should have a 72GB HD and 2GB RAM minimum 4. The hardware is compatible with OS 2003.1.2a and higher. 5. The hardware is compatible with OS 2000 4.4. 6. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a. 7. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 8. All associated SRs are supported with the compatible versions of WFM and QM. 9. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 10. Only Standard Protection mode is supported. 11. Editor is not supported in 64-bit Client operating system. 12. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 13. a. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. b. HR Client is not supported in 64-bit Client operating systems. 14. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 15. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 16. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). 17. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco CRS and Cisco Unified IP IVR, Release 6.0(1) SR1 Solution Set
Supported Unified CCX/ IP IVR Upgrade Paths1 6.0(1)
(Sheet 1 of 3)
Cisco Unified Communications Manager Releases 4.3(1) -JTAPI 2.3(0.3) 4.3(1) SR1a FCS 8/29/2007 JTAPI 2.3(0.3) 4.3(1) SR1b FCS 2/26/2008 JTAPI 2.3(1.3) 4.3(2) JTAPI 2.3(2.1) 4.3(2) SR1 FCS 7/14/2008 JTAPI 2.3(2.2) 4.3(2) SR1b JTAPI 2.3(2.5) 4.3(2) SR3 JTAPI 2.3(2.9)
OS Releases OS 2003.1.1 SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 OS 2003.1.2a SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19 SR20 SR21 OS 2003.1.3b SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 OS 2003.1.4a SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 OS 2003.1.5 SR1 SR2 SR3 OS 2003.1.5a SR3a SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17
Hardware2 MCS-7815-I1-CC13 MCS-7815-I1-CC2 MCS-7815-I2-CCX1 MCS-7816-I3-CCX14 MCS-7816-I4-CCX1 MCS-7816-H3-CCX14 MCS-7825-I1-CC1 MCS-7825-I2-CCX1 MCS-7825-I3-CCX14 MCS-7825-I4-CCX1 MCS-7825-H1-CC1 MCS-7825-H2-CCX15 MCS-7825-H3-CCX14 MCS-7825-H4-CCX1 MCS-7835-H1-CC1 MCS-7835-I1-CC1 MCS 7835-I1 - x346r single-cpu retrofit MCS-7835-H1-DL380-G4 single CPU retrofit MCS-7835-H2-CCX1 MCS-7835-H2-CCX2 MCS-7835-I2-CCX1 MCS-7835-I2-CCX2 MCS-7835-I3-CCX16 MCS-7845-I1-CC1 MCS-7845-I2-CCX1 MCS-7845-I2-CCX2 MCS-7845-I3-CCX16 MCS-7845-H1-CC1 MCS-7845-H2-CCX1 MCS-7845-H2-CCX2 MCS-7845-I1-x346r double-cpu retrofit MCS-7845-H1-DL380-G4 double-cpu retrofit IBM xSeries 206M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306 Single Intel Pentium 4, 3.4 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 3.4 GHz IBM xSeries 3250 Single Intel Celeron D 352, 3.2 GHz IBM xSeries 3250 Single Intel dual-core Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon E3110 (E8400) 3.0 GHz IBM xSeries 346 Single Intel Xeon, 3.4 GHz IBM xSeries 346 Dual Intel Xeon, 3.4 GHz IBM xSeries 3650 Single Intel Xeon 5140, 2.33 GHz IBM xSeries 3650 Dual Intel Xeon 5140, 2.33 GHz IBM xSeries 3650-M2 Single Intel Xeon Nehalem quad-core E5504, 2.0 GHz6 IBM xSeries 3650-M2 Single Intel Xeon Nehalem quad-core E5540, 2.53 GHz6 HP DL 320-G3 Single Intel Pentium 4, 3.4 GHz HP DL 320-G4 Single Intel dual-core Pentium D, 2.8 GHz HP DL 320-G4 Single Intel dual-core Pentium D, 3.4 GHz HP DL 320-G5 Single Intel Celeron D 352, 3.2 GHz HP DL 320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz HP DL 320-G5p Single Intel dual-core E8400, 3.0 GHz HP DL 380-G4 Single Intel Xeon 3.4 GHz HP DL 380-G4 Dual Intel Xeon 3.4 GHz HP DL 380-G57 Single Intel dual-core Xeon 5140, 2.33 GHz HP DL 380-G57 Dual Intel dual-core Xeon 5140, 2.33 GHz HP DL380-G6 Single Intel Nehalem quad-core E5504, 2.0 GHz, 4GB RAM, 2X146GB SAS Hard Drives6 HP DL380-G6 Single Intel Nehalem quad-core E5540, 2.53 GHz, 6GB RAM, 4X146GB SAS Hard Drives6
IP Phones for Cisco Agent Desktop Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G (SCCP) 7985G (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP &
IP Phones for Cisco IP Phone Agent Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G-GE (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP) Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP & SIP)
Cisco IP Communicator (SCCP)8
Security/AntiVirus Software Cisco Security Agent 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 (CSA)10 Java Versions Custom Classes/SDK Sun JDK 1.4.2_08 Sun JRE 1.5.0_011 Real-Time Reporting Sun JRE 1.5.0_011 Quality Management (QM)9 2.3(1) 2.4(1) 2.7(3) Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4
(Sheet 2 of 3)
Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005
McAfee Virus Scan Enterprise 8.0 8.0i 8.5i11 8.7i Norton Antivirus Enterprise 9.0 Symantec Antivirus Corporate Edition 10.1 10.2 Trend Micro OfficeScan Antivirus 7.3 Backup and Restore 4.0.12 4.0.13 4.0.14 Editor Client OS
12
WorkForce Management (WFM)9 8.0(1) 8.2(1) 8.2(2) 8.2(3) 8.3(3) 8.3(4)
CAD/CSD/CDA Client OS13 Win 2000 Professional SP4 Win XP Professional SP1 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business)
HR Client14 OS Win 2000 Professional Win XP Professional Win XP Professional SP214 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes)
CAD/CSD Client Version 6.5.1.200
SQL CD Reuse Utility Tool
Cisco VPN Client for CAD/CSD
Directory DC Version 2.5 Active Directory 2000 2003 2008 Netscape (iPlanet) 4.6.2
HR Client Version 6.0(1.6)
Version 2.0.3.0 4.6.02.0011
Supported Languages15 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portugese (BR), Hebrew (IL), Thai, Malay, and Danish. ASR Grammar for workflow steps: English (US, GB), Spanish(MX, CO, ES), French (CA, FR), German, Japanese and Italian. TTS: Dependent on what you install from TTS vendor VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, French, German, Spanish, Italian, Japanese and Simplified Chinese. Cisco IP Phone Agent Supported Languages: English, French, German, Spanish, Italian, and Japanese. Historical Reporting Client: English, French, German, Spanish, Italian, Japanese and Simplified Chinese.
Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43 INOVA (light link) 5.7
Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0
Crystal Reports Developer Edition 10.0 11.0 Professional Edition 10.0 11.0
AppAdmin, AppSupervisor, AppUser Client Internet Explorer 5.x, and 6.x MRCP 1.0 Speech Server16
(Sheet 3 of 3)
VXML 2.0
ScanSoft/Nuance: SpeechWorks Media Server 3.1.6 Open Speech Recognition Server 3.0.4 RealSpeak 4.0.6 Nuance 8.5: MRCP Server 1.0 SP 9 Speech Recognition 8.5, SP050513 Vocalizer 4.0.5
IPCC Express Gateway to ICM ICM ICM ICM ICM 7.0(0) SR3 7.1(3) 7.2(1) 7.2(4)
Cisco Support Tools 2.0(1)
EIM/WIM17 4.2(1)
IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7962G (SCCP &
Cisco IP Communicator (SCCP)18 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4 GHz Refer to CSCsf05443 for details. 3. Unified CCX 6.0 should have a 72GB HD and 2GB RAM minimum 4. The hardware is compatible with OS 2003.1.2a and higher. 5. The hardware is compatible with OS 2000 4.4. 6. Please install the latest Cisco Unified CCX SR before component activation. 7. DL380-G5 requires OS 2000.4.5 or OS 2003.1.2a. 8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 9. All associated SRs are supported with the compatible versions of WFM and QM. 10. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 11. Only Standard Protection mode is supported. 12. Editor is not supported in 64-bit Client operating system. 13. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 14. a. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. b. HR Client is not supported in 64-bit Client operating systems. 15. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 16. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 17. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). 18. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) Solution Set
Supported Unified CCX/ IP IVR Upgrade Paths1 4.0(5)3 4.5(x) 5.0(x) Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11 6.1(1a) JTAPI 6.1(1.1000)-1 File Name 6.1.1.2000-3 6.1(1b) JTAPI 6.1(1.1000)-1 File Name 6.1.1.3000-2 6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13 6.1(2)SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1 6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16 6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1 6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1 6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10 6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2 6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10 7.0(1) JTAPI 7.0(1.1000)-1 File Name 7.0.1.10000-11 7.0(2) JTAPI 7.0(2.1000)-3 File Name 7.0.2.10000-6 7.0(2a) JTAPI 7.0(2.1000)-3 File Name 7.0.2.20000-5 Cisco Unified Communications Manager Express (Unified CME)4 4.2 7.0 7.1 UC500 Releases 7.0 / 12.4(20) T1 4.2 / 12.4(11) XW9
(Sheet 1 of 3)
OS Release OS 2003.1.1 SR1 SR2 SR3 SR4 SR5 SR6 SR8 SR9 SR10 OS 2003.1.2a SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19 SR20 SR21 OS 2003.1.3b SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 OS 2003.1.4a SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 OS 2003.1.5 SR1 SR2 SR3 OS 2003.1.5a SR3a SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16
Hardware2 MCS-7815-I1-CC15 MCS-7815-I1-CC2 MCS-7815-I2-CCX16 MCS-7816-I3-CCX1 MCS-7816-H3-CCX16 MCS-7816-I4-CCX1 MCS-7825-I1-CC1 MCS-7825-I2-CCX15 MCS-7825-I3-CCX16 MCS-7825-I4-CCX1 MCS-7825-H1-CC1 MCS-7825-H2-CCX15 MCS-7825-H3-CCX16 MCS-7825-H4-CCX1 MCS-7835-H1-CC1 MCS-7835-I1-CC1 MCS-7835-I2-CCX1 MCS-7835-I2-CCX2 MCS 7835-I1 - x346r single-cpu retrofit MCS-7835-H1-DL380-G4 single CPU retrofit MCS-7835-H2-CCX1 MCS-7835-H2-CCX2 MCS-7845-I1-CC1 MCS-7845-I2-CCX1 MCS-7845-I2-CCX2 MCS-7845-H1-CC1 MCS-7845-H2-CCX1 MCS-7845-H2-CCX2 MCS-7845-I1-x346r double-cpu retrofit MCS-7845-H1-DL380-G4 double-cpu retrofit IBM xSeries 206M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306 Single Intel Pentium 4, 3.4 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 3.4 GHz IBM xSeries 3250 Single Intel Celeron D 352, 3.2 GHz IBM xSeries 3250 Single Intel dual-core Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon E3110 (E8400) 3.0 GHz IBM xSeries 346 Single Intel Xeon 3.4 GHz IBM xSeries 346 Dual Intel Xeon, 3.4 GHz IBM xSeries 3650 Single Intel Xeon 5140, 2.33 GHz IBM xSeries 3650 Dual Intel Xeon 5140, 2.33 GHz HP DL 320-G3 Single Intel Pentium 4, 3.4 GHz HP DL320-G4 Single Intel dual-core Pentium D, 2.8 GHz HP DL320-G4 Single Intel dual-core Pentium D, 3.4 GHz HP DL320-G5 Single Intel Celeron D 352, 3.2 GHz HP DL320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz HP DL320-G5p Single Intel dualcore Xeon E8400, 3.0 GHz HP DL380-G4 Single Intel Xeon 3.4 GHz HP DL 380-G4 Dual Intel Xeon, 3.4 GHz HP DL 380-G5 Single Intel dual-core Xeon 5140, 2.33 GHz HP DL 380-G5 Dual Intel dual-core Xeon 5140, 2.33 GHz
IP Phones for Cisco Agent Desktop Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco Cisco Cisco SIP) IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7985G (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP)7 7971G-GE (SIP) 7942G (SCCP &
IP Phones for Cisco IP Phone Agent Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP &
IP Phone 7962G (SCCP & IP Phone 7945G (SCCP & IP Phone 7965G (SCCP & IP Phone 7975G (SCCP) IP Phone 7975G (SIP)7 IP Phone 7931G (SCCP &
IP Phone 7962G (SCCP & IP Phone 7945G (SCCP & IP Phone 7965G (SCCP & IP Phone 7975G (SCCP & IP Phone 7931G (SCCP &
Security/AntiVirus Software Cisco Security Agent (CSA)10 4.5.1.639-2.0(3) 4.5.1.645-2.0(4) 4.5.1.655-2.0(5) 5.0.0.187-3.0(1) 5.0.0.205-3.0(3) 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 McAfee Virus Scan Enterprise 8.0 8.0i 8.5i11 8.7i Norton Antivirus Enterprise 9.0 Symantec Antivirus Corporate Edition 10.1 10.2 Symantec Endpoint Protection 11 Trend Micro OfficeScan Antivirus12 7.3 10.5 Unified CCX CTI Versions 10 11 12 Editor Client OS
13
(Sheet 2 of 3)
Java Versions Custom Classes/SDK Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Real-Time Reporting Sun JRE 1.5.0_011 Sun JRE 1.5.0_014
Quality Management 2.6(1) 2.6(2) 2.7(2) 2.7(3)
(QM)9
Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4
Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005
WorkForce Management (WFM)9 8.2(2) 8.2(3) 8.3(3) 8.3(4)
CAD/CSD/CDA Client OS14 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 5.0 Update 14. Firefox 2.0.0.11 with Sun JRE 5.0 Update 14
HR Client15 OS Win 2000 Professional Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes) CAD-BE Browser Support on Red Hat Enterprise Linux v4 and v5 Firefox 1.5.0.8 with Sun JRE 5.0 Update 14 Firefox 2.0.0.11 with Sun JRE 5.0 Update 14
CAD/CAD-BE/CSD Client Version 6.6.1.54
CAD-BE Client OS16 Win XP Professional SP1 Win XP Professional SP2 Red Hat Enterprise Linux v4 and v5 Win Vista (Business and Ultimate) Cisco VPN Client for CAD/ CAD-BE/CSD 4.6.02.0011 5.0.01.0600
CAD-BE Browser Support on Windows XP Professional SP1 and SP2 IE 6 with Sun JRE 5.0 Update 14 IE 7 with Sun JRE 5.0 Update 14 Firefox 1.5.0.8 with Sun JRE 5.0 Update 14 Firefox 2.0.0.11 with Sun JRE 5.0 Update 14
CUPS Releases 7.0.1.10000-23 6.0.1.1000-21 7.0.5
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http://www.cisco.com/en/ US/products/ps8332/ products_device_support_ta bles_list.html for supported Cisco Unified CM releases.
Data Migration Tool (DMT) Upgrade Supported From:1 Unified CCX 4.0(5) DMT Version for Backup and Restore: 1.0 Build 107 Supported Cisco Unified Communications Manager (CUCM) Versions: CUCM 6.1(4)- DMA version 6.1(4) CUCM 7.1(2a)- DMA version7.1(2) CUCM 7.1(3)- DMA version 7.1(3)
HR Client MDAC Version 2.7 Version 2.8 Supported Languages17 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic, Norwegian, Finnish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish Historical Reporting Client: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x, and 7.x19 MRCP 1.0 Speech Server18 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Cisco Support Tools 2.0(1) 2.1 IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43 Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0
(Sheet 3 of 3)
Crystal Reports Developer Edition 10.0 and 11.0 Professional Edition 10.0 and 11.0 Developer Edition 11.5 Professional Edition 11.5
VXML 2.0
IPCC Express Gateway to ICM ICM ICM ICM ICM ICM ICM ICM 7.0(0) SR3 7.1(3) 7.2(1) 7.2(3) 7.2(4) 7.5(1) 7.5(5)
EIM/WIM 4.2(5) 4.2(5a)
IP Phone 7962G (SCCP & IP Phone 7945G (SCCP & IP Phone 7965G (SCCP & IP Phone 7975G (SCCP & IP Phone 7931G (SCCP & IP Communicator (SCCP)20
1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz Refer to CSCsf05443 for details. 3. Please see "Data Migration Tool" section for details. 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. 5. Unified CCX 7.0 (1) should have a 72GB HD and 2GB RAM minimum. 6. The hardware is compatible with OS 2003.1.2a and higher. 7. Compatible with Cisco TelePresence Manager. 8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 9. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x). 10. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 11. Only Standard Protection mode is supported. 12. Refer to CSCtq04933 for more information and workaround. 13. Editor is not supported in 64-bit Client operating systems. 14. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 15. a. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. b. HR Client is not supported in 64-bit Client operating systems. 16. CAD-BE is not supported in 64-bit versions of the client operating system. 17. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 18. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 19. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 20. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR1 Solution Set (Sheet 1 of 3)
Supported Unified CCX/IP IVR Upgrade Paths1 7.0(1) Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11 6.1(1a) JTAPI 6.1(1.1000)-1 File Name 6.1.1.2000-3 6.1(1b) JTAPI 6.1(1.1000)-1 File Name 6.1.1.3000-2 6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13 6.1(2) SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1 6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16 6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1 6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1 6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10 6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2 6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10 7.0(1) JTAPI 7.0(1.1000)-1 File Name 7.0.1.10000-11 7.0(2) JTAPI 7.0(2.1000)-3 File Name 7.0.2.10000-6 7.0(2a) JTAPI 7.0(2.1000)-3 File Name 7.0.2.20000-5 Cisco Unified Communications Manager Express (Unified CME)3 4.2 7.0 7.1 UC500 Releases 7.0 / 12.4(20) T1 4.2 / 12.4(11) XW9
OS Release OS 2003.1.1 SR1 SR2 SR3 SR4 SR5 SR6 SR8 SR9 SR10 OS 2003.1.2a SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19 SR20 SR21 OS 2003.1.3b SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 OS 2003.1.4a SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 OS 2003.1.5 SR1 SR2 SR3 OS 2003.1.5a SR3a SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16
Hardware2 MCS-7815-I1-CC14 MCS-7815-I1-CC2 MCS-7815-I2-CCX15 MCS-7816-I3-CCX1 MCS-7816-H3-CCX15 MCS-7816-I4-CCX1 MCS-7825-I1-CC1 MCS-7825-I2-CCX14 MCS-7825-I3-CCX15 MCS-7825-I4-CCX1 MCS-7825-H1-CC1 MCS-7825-H2-CCX14 MCS-7825-H3-CCX15 MCS-7825-H4-CCX1 MCS-7835-H1-CC1 MCS-7835-I1-CC1 MCS-7835-I2-CCX1 MCS-7835-I2-CCX2 MCS 7835-I1 - x346r single-cpu retrofit MCS-7835-H1-DL380-G4 single CPU retrofit MCS-7835-H2-CCX1 MCS-7835-H2-CCX2 MCS-7845-I1-CC1 MCS-7845-I2-CCX1 MCS-7845-I2-CCX2 MCS-7845-H1-CC1 MCS-7845-H2-CCX1 MCS-7845-H2-CCX2 MCS-7845-I1-x346r double-cpu retrofit MCS-7845-H1-DL380-G4 double-cpu retrofit IBM xSeries 206M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306 Single Intel Pentium 4, 3.4 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 3.4 GHz IBM xSeries 3250 Single Intel Celeron D 352, 3.2 GHz IBM xSeries 3250 Single Intel dual-core Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon E3110 (E8400) 3.0 GHz IBM xSeries 346 Single Intel Xeon 3.4 GHz IBM xSeries 346 Dual Intel Xeon, 3.4 GHz IBM xSeries 3650 Single Intel Xeon 5140, 2.33 GHz IBM xSeries 3650 Dual Intel Xeon 5140, 2.33 GHz HP DL 320-G3 Single Intel Pentium 4, 3.4 GHz HP DL320-G4 Single Intel dual-core Pentium D, 2.8 GHz HP DL320-G4 Single Intel dual-core Pentium D, 3.4 GHz HP DL320-G5 Single Intel Celeron D 352, 3.2 GHz HP DL320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz HP DL320-G5p Single Intel dual-core Xeon E8400, 3.0 GHz HP DL380-G4 Single Intel Xeon 3.4 GHz HP DL 380-G4 Dual Intel Xeon, 3.4 GHz HP DL 380-G5 Single Intel dual-core Xeon 5140, 2.33 GHz HP DL 380-G5 Dual Intel dual-core Xeon 5140, 2.33 GHz
IP Phones for Cisco Agent Desktop Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone 7911G (SCCP) Phone 7912G (SCCP) Phone 7921G (SCCP) Phone 7925G (SCCP) Phone 7940G (SCCP) Phone 7941G (SCCP) Phone 7941G-GE (SCCP) Phone 7960G (SCCP) Phone 7961G (SCCP) Phone 7961G-GE (SCCP) Phone 7970G (SCCP) Phone 7971G-GE (SCCP) Phone 7985G (SCCP) Phone 7911G (SIP) Phone 7941G (SIP) Phone 7941G-GE (SIP) Phone 7961G (SIP) Phone 7961G-GE (SIP) Phone 7970G (SIP)6 Phone 7971G-GE (SIP) Phone 7942G (SCCP & SIP) Phone 7962G (SCCP & SIP) Phone 7945G (SCCP & SIP) Phone 7965G (SCCP & SIP) Phone 7975G (SCCP) Phone 7975G (SIP)6 Phone 7931G (SCCP & SIP)
IP Phones for Cisco IP Phone Agent Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) IP Phone 7911G (SCCP) IP Phone 7912G (SCCP) IP Phone 7921G (SCCP) IP Phone 7925G (SCCP) IP Phone 7940G (SCCP) IP Phone 7941G (SCCP) IP Phone 7941G-GE (SCCP) IP Phone 7960G (SCCP) IP Phone 7961G (SCCP) IP Phone 7961G-GE (SCCP) IP Phone 7970G (SCCP) IP Phone 7971G-GE (SCCP) IP Phone 7911G (SIP) IP Phone 7941G (SIP) IP Phone 7941G-GE (SIP) IP Phone 7961G (SIP) IP Phone 7961G-GE (SIP) IP Phone 7970G (SIP) IP Phone 7971G-GE (SIP) IP Phone 7942G (SCCP & IP Phone 7962G (SCCP & IP Phone 7945G (SCCP & IP Phone 7965G (SCCP & IP Phone 7975G (SCCP & IP Phone 7931G (SCCP &
Security/AntiVirus Software Cisco Security Agent 4.5.1.639-2.0(3) 4.5.1.645-2.0(4) 4.5.1.655-2.0(5) 5.0.0.187-3.0(1) 5.0.0.205-3.0(3) 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 (CSA)9 Java Versions Custom Classes/SDK Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Real-Time Reporting Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Quality Management (QM)8 2.6(1) 2.6(2) 2.7(2) 2.7(3) Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4 Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005
McAfee Virus Scan Enterprise 8.0 8.0i 8.5i10 8.7i Norton Antivirus Enterprise 9.0 Symantec Antivirus Corporate Edition 10.1 10.2 Symantec Endpoint Protection 11 Trend Micro OfficeScan Antivirus11 7.3 10.5 Unified CCX CTI Versions 10 11 12
Editor Client OS
12
CAD/CSD/CDA Client OS13 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes)
HR Client14 OS Win 2000 Professional Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes) CAD-BE Browser Support on Red Hat Enterprise Linux v4 and v5 Firefox 1.5.0.8 with Sun JRE 5.0 Update 14 Firefox 2.0.0.11 with Sun JRE 5.0 Update 14
CAD/ CAD-BE/ CSD Client Version 6.6.1.100
CAD-BE Client OS15 Win Win Red Win XP Professional SP1 XP Professional SP2 Hat Enterprise Linux v4 and v5 Vista (Business and Ultimate)
CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 5.0 Update 14. Firefox 2.0.0.11 with Sun JRE 5.0 Update 14
Cisco VPN Client for CAD/ CAD-BE/ CSD 4.6.02.001 1 5.0.01.060 0
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http://www.cisco.com/en/US/ products/ps8332/ products_device_support_table s_list.html for supported Cisco Unified CM releases.
CUPS Releases 6.0.1.1000-21 7.0.1.10000-23 7.0.1.10000-28 7.0.5
Microsoft Exchange Server Microsoft Exchange Server 2003 Enterprise Full Packaged Product (FPP) Microsoft Exchange Server 2007 Enterprise Edition
HR Client MDAC Version 2.7 Version 2.8 Supported Languages16 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic, Norwegian, Finnish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor) VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish Historical Reporting Client: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x, and 7.x18 MRCP 1.0 Speech Server17 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 Cisco Support Tools 2.0(1) 2.1 IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone 7911G (SCCP) Phone 7912G (SCCP) Phone 7940G (SCCP) Phone 7941G (SCCP) Phone 7941G-GE (SCCP) Phone 7960G (SCCP) Phone 7961G (SCCP) Phone 7961G-GE (SCCP) Phone 7970G (SCCP) Phone 7971G-GE (SCCP) Phone 7911G (SIP) Phone 7941G (SIP) Phone 7941G-GE (SIP) Phone 7961G (SIP) Phone 7961G-GE (SIP) Phone 7970G (SIP) Phone 7971G-GE (SIP) Phone 7942G (SCCP & SIP) Phone 7962G (SCCP & SIP) Phone 7945G (SCCP & SIP) Phone 7965G (SCCP & SIP) Phone 7975G (SCCP & SIP) Phone 7931G (SCCP & SIP) VXML 2.0 Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43 Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0 Crystal Reports Developer Edition 10.0 and 11.0 Professional Edition 10.0 and 11.0 Developer Edition 11.5 Professional Edition 11.5
EIM/WIM 4.2(5) 4.2(5a)
1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1 HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1 HP DL380-G4 Single Intel Xeon 3.4GHz Refer to CSCsf05443 for details. 3. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. 4. Unified CCX 7.0 (1) should have a 72GB HD and 2GB RAM minimum. 5. The hardware is compatible with OS 2003.1.2a and higher. 6. Compatible with Cisco TelePresence Manager. 7. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 8. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x). 9. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 10. Only Standard Protection mode is supported. 11. Refer to CSCtq04933 for more information and workaround. 12. Editor is not supported in 64-bit Client operating systems. 13. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 14. a. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. b. HR Client is not supported in 64-bit Client operating systems. 15. CAD-BE is not supported in 64-bit versions of the client operating system. 16. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 17. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 18. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 19. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR2 Solution Set
Note: Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR2 release contains behavior that may affect your release 7.0(1) SR2 deployment. The Unified CCX 7.0(1) SR2 and IP IVR build posted to the Software Downloads site on 4/30/09 was recalled on 06/23/09 and it is no longer available for customers to download. Please refer to the TechNotes available at http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080ad61bd.shtml for further information.
Supported Unified CCX/IP IVR Upgrade Paths1 7.0(1) 7.0(1) SR1 7.0(1) SR23 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11 6.1(1a) JTAPI 6.1(1.1000)-1 File Name 6.1.1.2000-3 6.1(1b) JTAPI 6.1(1.1000)-1 File Name 6.1.1.3000-2 6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13 6.1(2)SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1 6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16 6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1 6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1 6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10 6.1(4) SU1 JTAPI 6.1(4.1190)-1 File Name 6.1.4.1190-3 6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2 6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10 6.1(5)SU2 JTAPI 6.1(5.10000)-8 File name 6.1.5.12900-7 7.0(1) JTAPI 7.0(1.1000)-1 File Name 7.0.1.10000-11 7.0(2) JTAPI 7.0(2.1000)-3 File Name 7.0.2.10000-6 7.0(2a) JTAPI 7.0(2.1000)-3 File Name 7.0.2.20000-5 7.1(2a) JTAPI 7.1(2.10000)-3 File Name 7.1.2.20000-2 7.1(2b) SU1 JTAPI 7.1(2.10000)-5 File Name 7.1.2.31900-1 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 Cisco Unified Communications Manager Express (Unified CME)4 4.2 7.0 7.1 UC500 Releases 7.0 / 12.4(20) T1 4.2 / 12.4(11) XW9
OS Releases OS 2003.1.1 SR1 SR2 SR3 SR4 SR5 SR6 SR8 SR9 SR10 OS 2003.1.2a SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19 SR20 SR21 OS 2003.1.3b SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 OS 2003.1.4a SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 OS 2003.1.5 SR1 SR2 SR3 OS 2003.1.5a SR3a SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16
Hardware2 MCS-7815-I1-CC15 MCS-7815-I1-CC2 MCS-7815-I2-CCX1 MCS-7816-I3-CCX16 MCS-7816-I4-CCX1 MCS-7816-H3-CCX16 MCS-7825-I1-CC1 MCS-7825-I2-CCX1 MCS-7825-I3-CCX16 MCS-7825-I4-CCX1 MCS-7825-H1-CC1 MCS-7825-H2-CCX1 MCS-7825-H3-CCX16 MCS-7825-H4-CCX1 MCS-7835-H1-CC1 MCS-7835-H2-CCX1 MCS-7835-H2-CCX2 MCS-7835-I1-CC1 MCS 7835-I1 - x346r single-cpu retrofit MCS-7835-H1-DL380-G4 single CPU retrofit MCS-7835-I2-CCX1 MCS-7835-I2-CCX2 MCS-7845-I1-CC1 MCS-7845-I2-CCX1 MCS-7845-I2-CCX2 MCS-7845-H1-CC1 MCS-7845-H2-CCX1 MCS-7845-H2-CCX2 MCS-7845-I1-x346r double-cpu retrofit MCS-7845-H1-DL380-G4 double-cpu retrofit IBM xSeries 206M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306 Single Intel Pentium 4, 3.4 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 3.4 GHz IBM xSeries 3250 Single Intel Celeron D 352, 3.2 GHz IBM xSeries 3250 Single Intel dual-core Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon E3110 (E8400) 3.0 GHz IBM xSeries 346 Single Intel Xeon 3.4 GHz IBM xSeries 346 Dual Intel Xeon, 3.4 GHz IBM xSeries 3650 Single Intel Xeon 5140, 2.33 GHz IBM xSeries 3650 Dual Intel Xeon 5140, 2.33 GHz HP DL 320-G3 Single Intel Pentium 4, 3.4 GHz HP DL320-G4 Single Intel dual-core Pentium D, 2.8 GHz HP DL320-G4 Single Intel dual-core Pentium D, 3.4 GHz HP DL320-G5 Single Intel Celeron D 352, 3.2 GHz HP DL320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz HP DL320-G5p Single Intel dual-core Xeon E8400, 3.0 GHz HP DL380-G4 Single Intel Xeon 3.4 GHz HP DL 380-G4 Dual Intel Xeon, 3.4 GHz HP DL 380-G5 Single Intel dual-core Xeon 5140, 2.33 GHz HP DL 380-G5 Dual Intel dual-core Xeon 5140, 2.33 GHz
IP Phones for Cisco Agent Desktop Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco Cisco Cisco SIP) Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7985G (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP)7 7971G-GE (SIP) 7942G (SCCP &
IP Phones for Cisco IP Phone Agent Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP Phone 7911G (SCCP) IP Phone 7912G (SCCP) IP Phone 7921G (SCCP) IP Phone 7925G (SCCP) IP Phone 7940G (SCCP) IP Phone 7941G (SCCP) IP Phone 7941G-GE (SCCP) IP Phone 7960G (SCCP) IP Phone 7961G (SCCP) IP Phone 7961G-GE (SCCP) IP Phone 7970G (SCCP) IP Phone 7971G-GE (SCCP) IP Phone 7911G (SIP) IP Phone 7941G (SIP) IP Phone 7941G-GE (SIP) IP Phone 7961G (SIP) IP Phone 7961G-GE (SIP) IP Phone 7970G (SIP) IP Phone 7971G-GE (SIP) IP Phone 7942G (SCCP & SIP) IP Phone 7962G (SCCP & SIP) IP Phone 7945G (SCCP & SIP) IP Phone 7965G (SCCP & SIP) IP Phone 7975G (SCCP & SIP) IP Phone 7931G (SCCP & SIP) IP Phone 6921(SCCP)9 IP Phone 6941(SCCP)9 IP Phone 6961(SCCP)9
IP Phone 7962G (SCCP & IP Phone 7945G (SCCP & IP Phone 7965G (SCCP & IP Phone 7975G (SCCP) IP Phone 7975G (SIP)7 IP Phone 7931G (SCCP & IP Phone 6921(SCCP) IP Phone 6941(SCCP) IP Phone 6961(SCCP)
Security/AntiVirus Software Cisco Security Agent 4.5.1.639-2.0(3) 4.5.1.645-2.0(4) 4.5.1.655-2.0(5) 5.0.0.187-3.0(1) 5.0.0.205-3.0(3) 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 (CSA)11 Java Versions Custom Classes/SDK Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Real-Time Reporting Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Quality Management (QM)10 2.6(1) 2.6(2) 2.7(2) 2.7(3) Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4 Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005
Editor Client OS
14
CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 5.0 Update 14. Firefox 2.0.0.11 with Sun JRE 5.0 Update 14
CAD-BE Browser Support on Red Hat Enterprise Linux v4 and v5 Firefox 1.5.0.8 with Sun JRE 5.0 Update 14 Firefox 2.0.0.11 with Sun JRE 5.0 Update 14
Cisco VPN Client for CAD/ CAD-BE/ CSD 4.6.02.0011 5.0.01.0600
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http://www.cisco.com/en/ US/products/ps8332/ products_device_support_ta bles_list.html for supported Cisco Unified CM releases.
CUPS Releases 6.0.1.1000-21 7.0.1.1000023 7.0.1.1000028 7.0.5
HR Client MDAC Version 2.7 Version 2.8 Supported Languages18 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic, Norwegian, Finnish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor) VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish Historical Reporting Client: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x, and 7.x20 MRCP 1.0 Speech Server19 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 VXML 2.0 Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43 Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0 Crystal Reports Developer Edition 10.0 and 11.0 Professional Edition 10.0 and 11.0 Developer Edition 11.5 Professional Edition 11.5
Cisco Support Tools 2.0(1) 2.1 IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco SIP) Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP &
EIM/WIM 4.2(5) 4.2(5a)
IP Phone 7962G (SCCP & IP Phone 7945G (SCCP & IP Phone 7965G (SCCP & IP Phone 7975G (SCCP & IP Phone 7931G (SCCP & IP Phone 6921(SCCP) IP Phone 6941(SCCP) IP Phone 6961(SCCP)
Cisco IP Communicator (SCCP)21 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz Refer to CSCsf05443 for details. 3. Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR2 has been recalled and is no longer available for download. 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. d. Cisco IP Phones 6921, 6941, and 6961 are not supported as Agent Phones with Unified CME. 5. Unified CCX 7.0 (1) should have a 72GB HD and 2GB RAM minimum. 6. The hardware is compatible with OS 2003.1.2a and higher. 7. Compatible with Cisco TelePresence Manager. 8. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 9. Supported on Phone Firmware versions 8-5-2 and higher only. 10. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x). 11. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 12. Only Standard Protection mode is supported. 13. Refer to CSCtq04933 for more information and workaround. 14. Editor is not supported in 64-bit Client operating systems. 15. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 16. a. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. b. HR Client is not supported in 64-bit Client operating systems. 17. CAD-BE is not supported in 64-bit versions of the client operating system. 18. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 19. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 20. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 21. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR,Release 7.0(1)SR4 Solution Set 1 (Sheet 1 of 4)
Supported Unified CCX/IP IVR Upgrade Paths2 7.0(1) 7.0(1) SR1 7.0(1) SR24 7.0(1)SR3 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11 6.1(1a) JTAPI 6.1(1.1000)-1 File Name 6.1.1.2000-3 6.1(1b) JTAPI 6.1(1.1000)-1 File Name 6.1.1.3000-2 6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13 6.1(2)SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1 6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16 6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1 6.1(3b)SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1 6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10 6.1(4) SU1 JTAPI 6.1(4.1190)-1 File Name 6.1.4.1190-3 6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2 6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10 6.1(5)SU2 JTAPI 6.1(5.10000)-8 File name 6.1.5.12900-7 7.0(1) JTAPI 7.0(1.1000)-1 File Name 7.0.1.10000-11 7.0(2) JTAPI 7.0(2.1000)-3 File Name 7.0.2.10000-6 7.0(2a) JTAPI 7.0(2.1000)-3 File Name 7.0.2.20000-5 7.1(2a) JTAPI 7.1(2.10000)-3 File Name 7.1.2.20000-2 7.1(2b) SU1 JTAPI 7.1(2.10000)-5 File Name 7.1.2.31900-1 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)-1 File Name 7.1.3.31900-1 7.1(3b) SU2 JTAPI 7.1(3.10000)-3 File Name 7.1.3.32900-4 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 Cisco Unified Communications Manager Express (Unified CME)5 4.2 7.0 7.1 UC500 Releases 7.0 / 12.4(20) T1 4.2 / 12.4(11) XW9
OS Releases OS 2003.1.1 SR1 SR2 SR3 SR4 SR5 SR6 SR8 SR9 SR10 OS 2003.1.2a SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19 SR20 SR21 OS 2003.1.3b SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 OS 2003.1.4a SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 OS 2003.1.5 SR1 SR2 SR3 OS 2003.1.5a SR3a SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16
Hardware3 MCS-7815-I1-CC16 MCS-7815-I1-CC2 MCS-7815-I2-CCX1 MCS-7816-I3-CCX17 MCS-7816-I4-CCX1 MCS-7816-H3-CCX17 MCS-7825-I1-CC1 MCS-7825-I2-CCX1 MCS-7825-I3-CCX17 MCS-7825-I4-CCX1 MCS-7825-H1-CC1 MCS-7825-H2-CCX1 MCS-7825-H3-CCX17 MCS-7825-H4-CCX1 MCS-7835-H1-CC1 MCS-7835-H2-CCX1 MCS-7835-H2-CCX2 MCS-7835-I1-CC1 MCS 7835-I1 - x346r single-cpu retrofit MCS-7835-H1-DL380-G4 single CPU retrofit MCS-7835-I2-CCX1 MCS-7835-I2-CCX2 MCS-7835-I3-CCX18 MCS-7845-I1-CC1 MCS-7845-I2-CCX1 MCS-7845-I2-CCX2 MCS-7845-I3-CCX18 MCS-7845-H1-CC1 MCS-7845-H2-CCX1 MCS-7845-H2-CCX2 MCS-7845-I1-x346r double-cpu retrofit MCS-7845-H1-DL380-G4 double-cpu retrofit IBM xSeries 206M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306 Single Intel Pentium 4, 3.4 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 2.8 GHz IBM xSeries 306M Single Intel dual-core Pentium D, 3.4 GHz IBM xSeries 3250 Single Intel Celeron D 352, 3.2 GHz IBM xSeries 3250 Single Intel dual-core Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon E3110 (E8400) 3.0 GHz IBM xSeries 346 Single Intel Xeon 3.4 GHz IBM xSeries 346 Dual Intel Xeon 3.4 GHz IBM xSeries 3650 Single Intel Xeon 5140, 2.33 GHz IBM xSeries 3650 Dual Intel Xeon 5140, 2.33 GHz IBM xSeries 3650-M2 Single Intel Xeon Nehalem quad-core E5504, 2.0 GHz8 IBM xSeries 3650-M2 Single Intel Xeon Nehalem quad-core E5540, 2.53 GHz8 HP DL 320-G3 Single Intel Pentium 4, 3.4 GHz HP DL320-G4 Single Intel dual-core Pentium D, 2.8 GHz HP DL320-G4 Single Intel dual-core Pentium D, 3.4 GHz HP DL320-G5 Single Intel Celeron D 352, 3.2 GHz HP DL320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz HP DL320-G5p Single Intel dual-core Xeon E8400, 3.0 GHz HP DL380-G4 Single Intel Xeon 3.4 GHz HP DL 380-G4 Dual Intel Xeon, 3.4 GHz HP DL 380-G5 Single Intel dual-core Xeon 5140, 2.33 GHz HP DL 380-G5 Dual Intel dual-core Xeon 5140, 2.33 GHz HP DL380-G6 Single Intel Nehalem quad-core E5504, 2.0 GHz, 4GB RAM, 2X146GB SAS Hard Drives8 HP DL380-G6 Single Intel Nehalem quad-core E5540, 2.53 GHz, 6GB RAM, 4X146GB SAS Hard Drives8
IP Phones for Cisco Agent Desktop Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP Cisco IP Cisco IP SIP) Cisco IP Cisco IP Cisco IP Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE
IP Phones for Cisco IP Phone Agent Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP Cisco IP Cisco IP Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE
Phone 7960G (SCCP) Phone 7961G (SCCP) Phone 7961G-GE Phone 7970G (SCCP) Phone 7971G-GE Phone Phone Phone Phone Phone Phone Phone Phone Phone 7985G (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP)9 7971G-GE (SIP) 7942G (SCCP &
Phone 7960G (SCCP) Phone 7961G (SCCP) Phone 7961G-GE Phone 7970G (SCCP) Phone 7971G-GE Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP &
Phone 7962G (SCCP & Phone 7945G (SCCP & Phone 7965G (SCCP & Phone 7975G (SCCP) Phone 7975G (SIP)9 Phone 7931G (SCCP & Phone 6921(SCCP) Phone 6941(SCCP) Phone 6961(SCCP)
Phone 7962G (SCCP & Phone 7945G (SCCP & Phone 7965G (SCCP & Phone 7975G (SCCP & Phone 7931G (SCCP & Phone 6921(SCCP)11 Phone 6941(SCCP)11 Phone 6961(SCCP)11
Security/AntiVirus Software Cisco Security Agent 4.5.1.639-2.0(3) 4.5.1.645-2.0(4) 4.5.1.655-2.0(5) 5.0.0.187-3.0(1) 5.0.0.205-3.0(3) 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 (CSA)13 Java Versions Custom Classes/ SDK Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Sun JRE 1.6.0_12 Real-Time Reporting Sun JRE 1.6.0_12 Quality Management (QM)12 2.6(1) 2.6(2) 2.7(2) 2.7(3) Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4 Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005 MS SQL Server 2008
Editor Client OS
16
CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 5.0 Update 14 Firefox 2.0.0.20 with Sun JRE 6.0 Update 12 Firefox 3.0.0.7 with Sun JRE 6.0 Update 12
CAD-BE Browser Support on Red Hat Enterprise Linux v4 and v5 Firefox 3.0.0.7 with Sun JRE 6.0 Update 12
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http://www.cisco.com/en/US/ products/ps8332/ products_device_support_tabl es_list.html for supported Cisco Unified CM releases.
CUPS Releases 6.0.1.100021 7.0.1.1000023 7.0.1.1000028 7.0(5)
Microsoft Exchange Server Microsoft Exchange Server 2003 - Enterprise Full Packaged Product (FPP) Microsoft Exchange Server 2007 - Enterprise Edition
HR Client MDAC Version 2.7 Version 2.8 Supported Languages20 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic, Norwegian, Finnish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor) VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish Historical Reporting Client: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x, and 7.x22 MRCP 1.0 Speech Server21 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 VXML 2.0 Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43 Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0 Crystal Reports Developer Edition 10.0 and 11.0 Professional Edition 10.0 and 11.0 Developer Edition 11.5 Professional Edition 11.5
Cisco Support Tools 2.0(1) 2.1 IP Phones for Desktop / Endpoint Monitoring Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP Cisco IP Cisco IP Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE
IPCC Express Gateway to ICM ICM ICM ICM ICM ICM ICM ICM ICM 7.0(0) SR3 7.1(3) 7.2(1) 7.2(3) 7.2(4) 7.5(1) 7.5(5) 7.5(6)
EIM/WIM 4.2(5) 4.2(5a)
Phone 7962G (SCCP & Phone 7945G (SCCP & Phone 7965G (SCCP & Phone 7975G (SCCP & Phone 7931G (SCCP & Phone 6921(SCCP) Phone 6941(SCCP) Phone 6961(SCCP)
Cisco IP Communicator (SCCP)23 1. Please download ES02 for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) SR4 from http://www.cisco.com/cgi-bin/tblbld/ tablebuild.pl?swpath=0f9dd35d8c56b84a7b2a4266078a6a10 as part of an important defect fix. Refer to the Release Notes for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1) SR4 for further information. 2. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 3. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz Refer to CSCsf05443 for details. 4. Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR2 has been recalled and is no longer available for download. 5. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. d. Cisco IP Phones 6921, 6941, and 6961 are not supported as Agent Phones with Unified CME. 6. Unified CCX 7.0 (1) should have a 72GB HD and 2GB RAM minimum. 7. The hardware is compatible with OS 2003.1.2a and higher. 8. Please install the latest Cisco Unified CCX SR before component activation. 9. Compatible with Cisco TelePresence Manager. 10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 11. Supported on Phone Firmware versions 8-5-2 and higher only. 12. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x). 13. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 14. Only Standard Protection mode is supported. 15. Refer to CSCtq04933 for more information and workaround. 16. Editor is not supported in 64-bit Client operating systems. 17. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 18. a. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. b. HR Client is not supported in 64-bit Client operating systems. 19. CAD-BE is not supported in 64-bit versions of the client operating system. 20. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 21. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 22. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 23. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR,Release 7.0(1)SR5 Solution Set (Sheet 1 of 4)
Supported Unified CCX/IP IVR Upgrade Paths1 7.0(1) 7.0(1) 7.0(1) 7.0(1) 7.0(1) SR1 SR23 SR3 SR4 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11 6.1(1a) JTAPI 6.1(1.1000)-1 File Name 6.1.1.2000-3 6.1(1b) JTAPI 6.1(1.1000)-1 File Name 6.1.1.3000-2 6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13 6.1(2) SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1 6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16 6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1 6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1 6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10 6.1(4) SU1 JTAPI 6.1(4.1190)-1 File Name 6.1.4.1190-3 6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2 6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10 6.1(5) SU2 JTAPI 6.1(5.10000)-8 File name 6.1.5.12900-7 6.1(5)SU3 JTAPI 6.1.5.100008 File Name 6.1.5.13900-4 7.0(1) JTAPI 7.0(1.1000)-1 File Name 7.0.1.10000-11 7.0(2) JTAPI 7.0(2.1000)-3 File Name 7.0.2.10000-6 7.0(2a) JTAPI 7.0(2.1000)-3 File Name 7.0.2.20000-5 7.1(2a) JTAPI 7.1(2.10000)-3 File Name 7.1.2.20000-2 7.1(2b) SU1 JTAPI 7.1(2.10000)-5 File Name 7.1.2.31900-1 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)-1 File Name 7.1.3.31900-1 7.1(3b) SU2 JTAPI 7.1(3.10000)-3 File Name 7.1.3.32900-4 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 7.1(5) JTAPI 7.1(5.10000)-2 File Name 7.1.5.10000-12 7.1(5b) SU2 JTAPI 7.1(5.10000)-2 File Name 7.1.5.31900-3 7.1(5b)SU3 JTAPI 7.1(5.10000)-5 File Name 7.1.5.32900-2 7.1(5b)SU4 JTAPI 7.1(5.10000)-5 File Name 7.1.5.33900-10 Cisco Unified Communications Manager Express (Unified CME)4 4.2 7.0 7.1 UC500 Releases 7.0 / 12.4(20) T1 4.2 / 12.4(11) XW9
OS Releases OS 2003.1.1 SR1 SR2 SR3 SR4 SR5 SR6 SR8 SR9 SR10 OS 2003.1.2a SR1 SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19 SR20 SR21 OS 2003.1.3b SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 OS 2003.1.4a SR2 SR3 SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 OS 2003.1.5 SR1 SR2 SR3 OS 2003.1.5a SR3a SR4 SR5 SR6 SR7 SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19
IP Phones for Cisco Agent Desktop Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP Cisco IP Cisco IP SIP) Cisco IP Cisco IP Cisco IP Cisco IP Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE
Phone 7962G (SCCP & Phone 7945G (SCCP & Phone 7965G (SCCP & Phone 7975G (SCCP) Phone 7975G (SIP)8 Phone 7931G (SCCP & Communicator (SCCP)9 Phone 6921(SCCP) Phone 6941(SCCP) Phone 6961(SCCP)
Security/AntiVirus Software Cisco Security Agent 4.5.1.639-2.0(3) 4.5.1.645-2.0(4) 4.5.1.655-2.0(5) 5.0.0.187-3.0(1) 5.0.0.205-3.0(3) 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 (CSA)11 Java Versions Custom Classes/ SDK Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Sun JRE 1.6.0_12 Real-Time Reporting Sun JRE 1.6.0_12 Quality Management (QM)10 2.6(1) 2.6(2) 2.7(2) 2.7(3) Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4 Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005 MS SQL Server 2008
Editor Client OS
14
CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 5.0 Update 14 Firefox 2.0.0.20 with Sun JRE 6.0 Update 12 Firefox 3.0.0.7 with Sun JRE 6.0 Update 12
CAD-BE Browser Support on Red Hat Enterprise Linux v4 and v5 Firefox 3.0.0.7 with Sun JRE 6.0 Update 12
Cisco VPN Client for CAD/ CAD-BE/ CSD 4.6.02.001 1 5.0.01.060 0
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http://www.cisco.com/en/US/ products/ps8332/ products_device_support_tabl es_list.html for supported Cisco Unified CM releases.
CUPS Releases 6.0.1.100021 7.0.1.1000023 7.0.1.1000028 7.0(5)
HR Client MDAC Version 2.7 Version 2.8 Supported Languages18 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic, Norwegian, Finnish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor) VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish Historical Reporting Client: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x, and 7.x20 MRCP 1.0 Speech Server19 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 VXML 2.0 Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43 Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0 Crystal Reports Developer Edition 10.0 and 11.0 Professional Edition 10.0 and 11.0 Developer Edition 11.5 Professional Edition 11.5
Cisco Support Tools 2.0(1) 2.1 IP Phones for Desktop / Endpoint Monitoring Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE
EIM/WIM 4.2(5) 4.2(5a)
Phone 7962G (SCCP & Phone 7945G (SCCP & Phone 7965G (SCCP & Phone 7975G (SCCP & Phone 7931G (SCCP &
Cisco IP Phone 6921(SCCP) Cisco IP Phone 6941(SCCP) Cisco IP Phone 6961(SCCP) Cisco IP Communicator (SCCP)21 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz Refer to CSCsf05443 for details. 3. Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)SR2 has been recalled and is no longer available for download. 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. d. Cisco IP Phones 6921, 6941, and 6961 are not supported as Agent Phones with Unified CME. 5. Unified CCX 7.0 (1) should have a 72GB HD and 2GB RAM minimum. 6. The hardware is compatible with OS 2003.1.2a and higher. 7. Please install the latest Cisco Unified CCX SR before component activation. 8. Compatible with Cisco TelePresence Manager. 9. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 10. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x). 11. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x). c. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 12. Only Standard Protection mode is supported. 13. Refer to CSCtq04933 for more information and workaround. 14. Editor is not supported in 64-bit Client operating systems. 15. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 16. a. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. b. HR Client is not supported in 64-bit Client operating systems. 17. CAD-BE is not supported in 64-bit versions of the client operating system. 18. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 19. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 20. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD.
21. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR,Release 7.0(2) Solution Set (Sheet 1 of 4)
Supported Unified CCX/IP IVR Upgrade Paths1 4.0(5)3 4.5(x) 5.0(x) 7.0(1)SR5 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11 6.1(1a) JTAPI 6.1(1.1000)-1 File Name 6.1.1.2000-3 6.1(1b) JTAPI 6.1(1.1000)-1 File Name 6.1.1.3000-2 6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13 6.1(2) SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1 6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16 6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1 6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1 6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10 6.1(4) SU1 JTAPI 6.1(4.1190)-1 File Name 6.1.4.1190-3 6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2 6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10 6.1(5) SU2 JTAPI 6.1(5.10000)-8 File name 6.1.5.12900-7 6.1(5)SU3 JTAPI 6.1.5.100008 File Name 6.1.5.13900-4 7.0(1) JTAPI 7.0(1.1000)-1 File Name 7.0.1.10000-11 7.0(2) JTAPI 7.0(2.1000)-3 File Name 7.0.2.10000-6 7.0(2a) JTAPI 7.0(2.1000)-3 File Name 7.0.2.20000-5 7.1(2a) JTAPI 7.1(2.10000)-3 File Name 7.1.2.20000-2 7.1(2b) SU1 JTAPI 7.1(2.10000)-5 File Name 7.1.2.31900-1 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)-1 File Name 7.1.3.31900-1 7.1(3b) SU2 JTAPI 7.1(3.10000)-3 File Name 7.1.3.32900-4 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 7.1(5) JTAPI 7.1(5.10000)-2 File Name 7.1.5.10000-12 7.1(5b) SU2 JTAPI 7.1(5.10000)-2 File Name 7.1.5.31900-3 7.1(5b)SU3 JTAPI 7.1(5.10000)-5 File Name 7.1.5.32900-2 Cisco Unified Communications Manager Express (Unified CME)4 4.2 7.0 7.1 UC500 Releases 7.0 / 12.4(20) T1 4.2 / 12.4(11) XW9
OS Releases OS 2003.1.5a SR8 SR9 SR10 SR11 SR12 SR13 SR14 SR15 SR16 SR17 SR18 SR19
IP Phones for Cisco Agent Desktop Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP (SCCP) Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP SIP) Cisco IP Cisco IP Cisco IP SIP) Cisco IP Cisco IP Cisco IP Cisco IP Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7921G (SCCP) 7925G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE
Phone 7962G (SCCP & Phone 7945G (SCCP & Phone 7965G (SCCP & Phone 7975G (SCCP) Phone 7975G (SIP)8 Phone 7931G (SCCP & Communicator (SCCP)9 Phone 6921(SCCP) Phone 6941(SCCP) Phone 6961(SCCP)
Security/AntiVirus Software Cisco Security Agent 4.5.1.639-2.0(3) 4.5.1.645-2.0(4) 4.5.1.655-2.0(5) 5.0.0.187-3.0(1) 5.0.0.205-3.0(3) 5.0.0.210-3.0(3) 5.0.0.216-3.0(4) 5.0.0.217-3.0(5) 5.0.0.217-3.0(6) 5.0.0.225-3.0(7) 5.0.0.232-3.0(9) 5.0.0.235-3.0(10) 5.2.0.281-3.1(3)k9 5.2.0.282-3.1(5)k9 5.2.0.282-3.1(7)k9 5.2.0.296-3.1(9)k9 (CSA)11 Java Versions Custom Classes/ SDK Sun JRE 1.5.0_011 Sun JRE 1.5.0_014 Sun JRE 1.6.0_12 Sun JRE 1.6.0_17 Real-Time Reporting Sun JRE 1.6.0_12 Sun JRE 1.6.0_17 Quality Management (QM)10 2.6(1) 2.6(2) 2.7(2) 2.7(3) Historical/Config Database MSDE 2000 MS SQL Server 2000 + sp4 Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005 MS SQL Server 2008
McAfee Virus Scan Enterprise 8.0 8.0i 8.5i12 8.7i Norton Antivirus Enterprise 9.0 Symantec Antivirus Corporate Edition 10.1 10.2 Symantec Endpoint Protection 11 Trend Micro OfficeScan Antivirus13 7.3 10.5
Editor Client OS Win 2000 Professional Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Windows 7 (Enterprise) Windows 7 x64bit with WoW64 (Ultimate, Enterprise, Professional)
CAD/CSD/CDA Client OS14 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Windows 7 (Ultimate, Enterprise, Professional) Windows 7 x64bit with WoW64 (Ultimate, Enterprise, Professional)
HR Client15 OS Win 2000 Professional Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Enterprise) Windows 7 x64bit with WoW64 (Ultimate, Enterpriise, Professional)
CAD-BE Client OS Win XP Professional SP1 Win XP Professional SP2 Red Hat Enterprise Linux v4 and v5 Win Vista (Business and Ultimate) Windows 7 (Ultimate, Enterprise, Professional) Windows 7 x64bit with WoW64 (Ultimate, Enterprise, Professional)
CAD-BE Browser Support on Windows XP Professional SP1 and SP2 IE 6 with Sun JRE 5.0 Update 14 IE 7 with Sun JRE 5.0 Update 14 IE 8 with Sun JRE 5.0 Update 20 Firefox 2.0.0.20 with Sun JRE 6.0 Update 12 Firefox 3.0.0.7 with Sun JRE 6.0 Update 12 Firefox 3.6 with Sun JRE 6.0 Update 20
CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 5.0 Update 14 IE 8 with Sun JRE 5.0 Update 20 Firefox 2.0.0.20 with Sun JRE 6.0 Update 12 Firefox 3.0.0.7 with Sun JRE 6.0 Update 12 Firefox 3.6 with Sun JRE 6.0 Update 20
CAD-BE Browser Support on Windows 7 Ultimate and Windows 7 x64bit with WoW64 Firefox 3.6 with Sun JRE 6.0 Update 20 IE 8 with Sun JRE 5.0 Update 20
CAD-BE Browser Support on Red Hat Enterprise Linux v4 and v5 Firefox 3.0.0.7 with Sun JRE 6.0 Update 12 Firefox 3.6 with Sun JRE 6.0 Update 20
Cisco VPN Client for CAD/ CAD-BE/CSD 4.6.02.0011 5.0.01.0600
Cisco TelePresenc e Software See compatibility information for Cisco TelePresence System available at http:// www.cisco.co m/en/US/ products/ ps8332/ products_dev ice_support_t ables_list.ht ml for supported Cisco Unified CM releases.
CUPS Releases 6.0.1.1000-21 7.0.1.10000-23 7.0.1.10000-28 7.0(5)
Supported Languages16 IVR Prompts: English (US, CA, GB), Spanish (US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic, Norwegian, Finnish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor) VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish Historical Reporting Client: English, French, German, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian
Wallboard Spectrum 3.1.2 INOVA (light link) 5.0.43
Crystal Reports Developer Edition 10.0 and 11.0 Professional Edition 10.0 and 11.0 Developer Edition 11.5 Professional Edition 11.5
AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x, 7.x18, and 8.x MRCP 1.0 Speech Server17 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 VXML 2.0
Cisco Support Tools 2.0(1) 2.1
EIM/WIM Note: CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 7.0(2)
IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP)
Cisco IP Phone 6921(SCCP) Cisco IP Phone 6941(SCCP) Cisco IP Phone 6961(SCCP) Cisco IP Communicator (SCCP)19 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. c. Only simplex mode supported on HP servers. MCS-7845-H1-CC1: HP DL 380-G4 Dual Intel Xeon, 3.4 GHz MCS-7835-H1-CC1: HP DL380-G4 Single Intel Xeon 3.4GHz Refer to CSCsf05443 for details. 3. Please see "Data Migration Tool" section for details. 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. CIM (WIM/EIM) is not supported with Cisco Unified Communications Manager Express (Unified CME). c. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. d. Cisco IP Phones 6921, 6941, and 6961 are not supported as Agent Phones with Unified CME. 5. Unified CCX 7.0 (1) should have a 72GB HD and 2GB RAM minimum. 6. The hardware is compatible with OS 2003.1.2a and higher. 7. Please install the latest Cisco Unified CCX SR before component activation. 8. Compatible with Cisco TelePresence Manager. 9. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 10. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x).
11. a. All associated SRs are supported with the compatible versions of WFM and QM. b. Cisco Unified Contact Center Express (CCX) WFO recording options Call Recorder (CR), Quality Manager (QM) and Advanced Quality Manager (AQM) are not supported on Windows 7 with Cisco Unified CCX 7.0(x) and 7.0 (x) SR (x). c. Please check the latest Release Notes for Cisco Unified CCX and Cisco Unified IP IVR for known limitations. 12. Only Standard Protection mode is supported. 13. Refer to CSCtq04933 for more information and workaround. 14. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. 15. If the computer on which you install the Cisco CRS Historical Reports client is running Microsoft Windows 2000, then it must use the following software: Microsoft Internet Explorer version 5.5 or higher, Microsoft Data Access Component (MDAC) version 2.7 or higher and Microsoft Windows 2000 Service Pack 2 or higher. 16. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language; there cannot be some agents and supervisors using one language and other agents and supervisors using another language. 17. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 18. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 19. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.0.1.10000383 Supported Unified CCX/IP IVR Upgrade Paths1 5.0(2) SR2 7.0(1) SR5 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)-1 File Name 7.1.3.31900-1 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 7.1(5) JTAPI 7.1(5.10000)-2 File Name 7.1.5.10000-12 8.0(1) JTAPI 8.0.1.100003 File Name 8.0.1.10000-40 Cisco Unified Communications Manager Express (Unified CME)4 7.1 8.0 UC500 Releases 8.0 / 15.0(1) XA
Hardware2 MCS-7816-I3-CCX1 MCS-7816-I4-CCX1 MCS-7825-I3-CCX1 MCS-7825-I4-CCX1 MCS-7835-I2-CCX15, 7 MCS-7835-I2-CCX27 MCS-7835-I3-CCX1 MCS-7845-I2-CCX16, 7 MCS-7845-I2-CCX27 MCS-7845-I3-CCX1 MCS-7816-H3-CCX1 MCS-7825-H3-CCX1 MCS-7825-H4-CCX1 MCS-7835-H2-CCX15, 7 MCS-7835-H2-CCX27 MCS-7845-H2-CCX16, 7 MCS-7845-H2-CCX27 IBM xSeries 3250 Single Intel Celeron D 352, 3.2 GHz IBM xSeries 3250 Single Intel dual-core Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon E3110 (E8400) 3.0 GHz IBM xSeries 3650 Single Intel Xeon 5140, 2.33 GHz5, 7 IBM xSeries 3650 Dual Intel Xeon 5140, 2.33 GHz6, 7 IBM xSeries 3650-M2 Single Intel Xeon Nehalem quad-core E5504, 2.0 GHz IBM xSeries 3650-M2 Single Intel Xeon Nehalem quad-core E5540, 2.53 GHz HP DL320-G5 Single Intel Celeron D 352, 3.2 GHz HP DL320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz HP DL320-G5p Single Intel dual-core Xeon E8400, 3.0 GHz HP DL 380-G5 Single Intel dual-core Xeon 5140, 2.33 GHz5, 7 HP DL 380-G5 Dual Intel dual-core Xeon 5140, 2.33 GHz6, 7 HP DL380-G6 Single Intel Nehalem quad-core E5504, 2.0 GHz, 4GB RAM, 2X146GB SAS Hard Drives HP DL380-G6 Single Intel Nehalem quad-core E5540, 2.53 GHz, 6GB RAM, 4X146GB SAS Hard Drives
IP Phones for Cisco Agent Desktop Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G-GE (SCCP) Cisco IP Phone 7985G (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP)8 Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP) Cisco IP Phone 7975G (SIP)8 Cisco IP Phone 7931G (SCCP & SIP) Cisco IP Phone 6911 (SCCP) Cisco IP Phone 6921 (SCCP) Cisco IP Phone 6941 (SCCP) Cisco IP Phone 6961 (SCCP) Cisco IP Phone 8961 (SIP) Cisco IP Phone 9951 (SIP) Cisco IP Phone 9971 (SIP) Cisco IP Communicator (SCCP)9
IP Phones for Cisco IP Phone Agent Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP)10 Cisco IP Phone (SCCP)10 Cisco IP Phone (SCCP)10 Cisco IP Phone Cisco IP Phone Cisco IP Phone 7911G 7912G 7921G 7925G 7940G 7941G 7941G-GE 7960G 7961G 7961G-GE 7970G 7971G-GE 7911G 7941G 7941G-GE 7961G 7961G-GE 7970G 7971G-GE 7942G 7962G 7945G 7965G 7975G 7931G 6921 6941 6961 8961 (SIP) 9951 (SIP) 9971 (SIP)
Security/AntiVirus Software Cisco Security Agent (CSA) is installed by Unified CCX 8.0(1) Installer
Java Versions Custom Classes/SDK Sun JRE 1.6.0_17 Real-Time Reporting Sun JRE 1.6.0_17
Historical/Config Database IBM Informix Dynamic Server (Installed by Unified CCX 8.0(1) Installer)
Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005 MS SQL Server 2008
Unified CCX CTI Versions 10 11 12 13 14 Editor Client OS
11
WorkForce Management (WFM)12 8.3(4)
CAD/CSD/CDA Client OS13 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) Windows 7 (Ultimate, Enterprise, and Professional) CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 6.0 Update 17 IE 8.0 with Sun JRE 6.0 Update 17 Firefox 3.0 with Sun JRE 6.0 Update 17 Firefox 3.5 with Sun JRE 6.0 Update 17 CAD-BE Browser Support on Red Hat Enterprise Linux v5 IE 7.0 with Sun JRE 6.0 Update 17 IE 8.0 with Sun JRE 6.0 Update 17 Firefox 3.0 with Sun JRE 6.0 Update 17 Firefox 3.5 with Sun JRE 6.0 Update 17
Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business)
CAD/ CAD-BE/CSD Client Version 8.0.1.86
CAD-BE Client
OS14
CAD-BE Browser Support on Windows XP Professional SP1 and SP2 IE 7 with Sun JRE 6.0 Update 17 IE 8 with Sun JRE 6.0 Update 17 Firefox 3.0 with Sun JRE 6.0 Update 17 Firefox 3.0 with Sun JRE 6.0 Update 17
Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, Business) Windows 7 (Ultimate, Enterprise, Professional)
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http://www.cisco.com/ en/US/products/ps8332/ products_device_support _tables_list.html for supported Cisco Unified CM releases.
CUPS Releases 7.0.1.10000-23 7.0.1.10000-28 7.0(5) 8.0.1
HR Client15 OS
16
Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business)
Supported Languages17 IVR Prompts: English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic,Norwegian, Finnish, Australian English, Turkish, Hungarian, Czech, Polish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish, Turkish, Polish, Canadian French Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish, Turkish, Polish, Canadian French Historical Reporting Client: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian
Wallboard Spectrum 3.1.218 INOVA (light link) 5.7
Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0
Crystal Reports Developer Edition 11.0 and 11.5 Professional Edition 11.0 and 11.5
AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x and Firefox 2.0 and 3.0 7.x20 MRCP 1.0 Speech Server19 VXML
Scansoft/Nuance: 2.0 SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-00-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0
IPCC Express Gateway to ICM21 ICM 7.5(5) ICM 7.5(6) ICM 8.0(1)
Real Time Monitoring Tool (RTMT) RTMT Module Version: 8.5(014) RTMT Plugin Version: 8.53(000)
IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP) 6911 (SCCP) 6921 (SCCP) 6941 (SCCP) 6961 (SCCP) 8961 (SIP) 9951 (SIP) 9971 (SIP)
Cisco IP Communicator (SCCP)22 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 3. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 8.x and higher 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6961, 8961, 9951, and 9971 are not supported as agent phones with Unified CME. 5. These servers are supported with replacement disks 2x146GB. 6. These servers are supported with replacement disks 4x146GB. 7. Refer to CSCtj11411 for more information and workaround. 8. Compatible with Cisco TelePresence Manager. 9. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 10. Supported on Phone Firmware versions 8-5-2 and higher only. 11. Editor is not supported in 64-bit Client operating systems. 12. All associated SRs are supported with the compatible versions of WFM and QM. 13. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system.
14. CAD-BE is not supported in 64-bit versions of the client operating system. 15. The computer on which you install the Cisco Unified CCX Historical Reporting client must have the following software: a. Microsoft Internet Explorer version 6 or higher b. Informix Client-SDK version 3.00 (this will be installed by HRC Installer). 16. HR Client is not supported in 64-bit Client operating systems. 17. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language. 18. In a High Availability (HA) deployment of Unified CCX 8.0(1), you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 19. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 20. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 21. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 22. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.0.2.10000413 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)-1 File Name 7.1.3.31900-1 7.1(3b) SU2 JTAPI 7.1(3.10000)-3 File Name 7.1.3.32900-4 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 7.1(5) JTAPI 7.1(5.10000)-2 File Name 7.1.5.10000-12 7.1(5) SU1 JTAPI 7.1(5.10000)-2 File Name 7.1.5.11900-6 7.1(5) SU1a JTAPI 7.1(5.10000)-2 File Name 7.1.5.11901-1 7.1(5a) JTAPI 7.1(5.10000)2 File Name 7.1.5.20000-6 7.1(5b) JTAPI 7.1(5.10000)2 File Name 7.1.5.30000-1 7.1(5b) SU2 JTAPI 7.1(5.10000)-2 File Name 7.1.5.31900-3 7.1(5b) SU3 JTAPI 7.1(5.10000)-2 File Name 7.1.5.32900-2 7.1(5b) SU34 JTAPI 7.1(5.10000)-2 File Name 7.1.5.33900-10 8.0(1) JTAPI 8.0.1.10000-3 File Name 8.0.1.10000-40 8.0(2) JTAPI 8.0(2.10000)-3 File Name 8.0.2.10000-24 8.0(2b) JTAPI 8.0(2.10000)3 File Name 8.0.2.30000-1 8.0(2c) JTAPI 8.0(2.10000)4 File Name 8.0.2.40000-1 8.0(2c) SU1 JTAPI 8.0(2.10000)-4 File Name 8.0.2.41900-3 8.0(3) JTAPI 8.0(3.10000)-2 File Name 8.0.3.10000-8 8.0(3a) JTAPI 8.0(3.10000)2 File Name 8.0.3.20000-2 8.0(3a) SU1 JTAPI 8.0(3.10000)-2 File Name 8.0.3.21900-8 8.0(3a) SU2 JTAPI 8.0(3.10000)-2 File Name 8.0.3.22900-5 8.5(1) JTAPI 8.5(1.10000)-1 File Name 8.5.1.10000-26 8.5(1) SU1 JTAPI 8.5(1.10000)-1 File Name 8.5.1.11900-21 8.5(1) SU2 JTAPI 8.5(1.10000)-1 File Name 8.5.1.12900-7 8.5(1)SU3 JTAPI 8.5(1.10000)-1 Filename:8.5.1.13900-5 Cisco Unified Communications Manager Express (Unified CME)4 7.1 8.0 UC500 Releases 8.0 / 15.0(1) XA Security/AntiVirus Software Cisco Security Agent (CSA) is installed by Unified CCX 8.0(2) Installer Java Versions Custom Classes/SDK Sun JRE 1.6.0_17 Real-Time Reporting Sun JRE 1.6.0_17 Quality Management (QM)12 8.0(2) Historical/Config Database IBM Informix Dynamic Server (Installed by Unified CCX 8.0(2) Installer) Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005 MS SQL Server 2008
Supported Unified CCX/IP IVR Upgrade Paths1 5.0(2) SR2 7.0(1) SR5 7.0(2) 8.0(1)
Hardware2 MCS-7816-I3-CCX1 MCS-7816-I4-CCX1 MCS-7825-I3-CCX1 MCS-7825-I4-CCX1 MCS-7835-I2-CCX15, 8 MCS-7835-I2-CCX28 MCS-7835-I3-CCX1 MCS-7845-I2-CCX16, 8 MCS-7845-I2-CCX28 MCS-7845-I3-CCX1 MCS-7816-H3-CCX1 MCS-7825-H3-CCX1 MCS-7825-H4-CCX1 MCS-7835-H2-CCX15, 8 MCS-7835-H2-CCX28 MCS-7845-H2-CCX16, 8 MCS-7845-H2-CCX28
IP Phones for Cisco Agent Desktop
IP Phones for Cisco IP Phone Agent Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G-GE (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP) Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP & SIP) Cisco IP Phone 7931G (SCCP & SIP) Cisco IP Phone 6921 (SCCP)11 Cisco IP Phone 6941 (SCCP)11 Cisco IP Phone 6961 (SCCP)11 Cisco IP Phone 8961 (SIP) Cisco IP Phone 9951 (SIP) Cisco IP Phone 9971 (SIP)
Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Virtual Platform 7 Cisco IP Phone 7961G-GE (SCCP) UCS B200 M1 Blade Server Cisco IP Phone 7970G UCS B200 M2 Blade Server (SCCP) UCS C210 M1 Cisco IP Phone 7971G-GE (SCCP) UCS C210 M2 Cisco IP Phone 7985G (SCCP) IBM xSeries 3250 Single Intel Celeron D Cisco IP Phone 7911G (SIP) 352, 3.2 GHz Cisco IP Phone 7941G (SIP) IBM xSeries 3250 Single Intel dual-core Cisco IP Phone 7941G-GE (SIP) Xeon 3050, 2.13 GHz IBM xSeries 3250-M2 Dual-core Intel Xeon Cisco IP Phone 7961G (SIP) E3110 (E8400) 3.0 GHz Cisco IP Phone 7961G-GE IBM xSeries 3650 Single Intel Xeon 5140, (SIP) 5, 8 2.33 GHz Cisco IP Phone 7970G IBM xSeries 3650 Dual Intel Xeon 5140, (SIP)9 2.33 GHz6, 8 Cisco IP Phone 7971G-GE IBM xSeries 3650-M2 Single Intel Xeon (SIP) Nehalem quad-core E5504, 2.0 GHz Cisco IP Phone 7942G (SCCP & SIP) IBM xSeries 3650-M2 Single Intel Xeon Nehalem quad-core E5540, 2.53 GHz Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G HP DL320-G5 Single Intel Celeron (SCCP & SIP) D 352, 3.2 GHz Cisco IP Phone 7965G (SCCP & SIP) HP DL320-G5 Single Intel dual-core Xeon 3050, 2.13 GHz Cisco IP Phone 7975G HP DL320-G5p Single Intel dual-core (SCCP) Xeon E8400, 3.0 GHz Cisco IP Phone 7975G HP DL 380-G5 Single Intel dual-core Xeon (SIP)9 5, 8 5140, 2.33 GHz Cisco IP Phone 7931G (SCCP & SIP) HP DL 380-G5 Dual Intel dual-core Xeon 5140, 2.33 GHz6, 8 Cisco IP Phone 6911 (SCCP) HP DL380-G6 Single Intel Nehalem Cisco IP Phone 6921 (SCCP) quad-core E5504, 2.0 GHz, 4GB RAM, Cisco IP Phone 6941 (SCCP) 2X146GB SAS Hard Drives Cisco IP Phone 6961 (SCCP) HP DL380-G6 Single Intel Nehalem Cisco IP Phone 8961 (SIP) quad-core E5540, 2.53 GHz, 6GB RAM, Cisco IP Phone 9951 (SIP) 4X146GB SAS Hard Drives Cisco IP Phone 9971 (SIP) Cisco Intel Xeon 5500 series, 4 and 8 GB DDR3 1066 MHz and 1333 MHz Cisco Dual Intel Xeon 5540 quad-core, 8GB (2x4GB) DDR3 2.53 GHz Cisco IP Communicator (SCCP)10
13
CAD-BE Client OS15 Win XP Professional SP2 Red Hat Enterprise Linux v5 Win Vista (Business and Ultimate) Windows 7 (Ultimate, Enterprise, and Professional)
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http://www.cisco.com/ en/US/products/ ps8332/ products_device_supp ort_tables_list.html for supported Cisco Unified CM releases.
CUPS Releases 7.0.1.10000-23 7.0.1.10000-28 7.0(5) 8.0.1
HR Client16 OS
17
Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Ultimate)
AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x and Firefox 2.0 and 3.0 7.x21 MRCP 1.0 Speech Server20 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-00-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 IPCC Express Gateway to ICM22 ICM 7.5(5) ICM 7.5(6) ICM 8.0(1) Real Time Monitoring Tool (RTMT) RTMT Module Version: 8.5(017.uccx.001) RTMT Plugin Version: 8.53(000) IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP) 6911 (SCCP) 6921 (SCCP) 6941 (SCCP) 6961 (SCCP) 8961 (SIP) 9951 (SIP) 9971 (SIP) VXML 2.0
Cisco IP Communicator (SCCP)23 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 3. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 8.x and higher 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6961, 8961, 9951, and 9971 are not supported as agent phones with Unified CME. 5. These servers are supported with replacement disks 2x146GB. 6. These servers are supported with replacement disks 4x146GB. 7. Note: For additional information related to Unified CCX virtualization, see the Unified Communications Virtualization Wiki page available at http://docwiki.cisco.com/ wiki/Unified_Communications_Virtualization 8. Refer to CSCtj11411 for more information and workaround. 9. Compatible with Cisco TelePresence Manager. 10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 11. Supported on Phone Firmware versions 8-5-2 and higher only. 12. All associated SRs are supported with the compatible versions of WFM and QM. 13. Editor is not supported in 64-bit Client operating systems. 14. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 15. CAD-BE is not supported in 64-bit versions of the client operating system. 16. The computer on which you install the Cisco Unified CCX Historical Reporting client must have the following software: a. Microsoft Internet Explorer version 6 or higher b. Informix Client-SDK version 3.00 (this will be installed by HRC Installer). 17. HR Client is not supported in 64-bit Client operating systems.
18. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language. 19. In a High Availability (HA) deployment of Unified CCX 8.0(1), you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 20. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 21. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 22. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 23. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR,Release 8.0(2) SU1 Solution Set (Sheet 1 of 3)
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.0.2.11002-33 Supported Unified CCX/IP IVR Upgrade Paths1 7.0(2) 8.0(2) Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)-1 File Name 7.1.3.31900-1 7.1(3b) SU2 JTAPI 7.1(3.10000)-3 File Name 7.1.3.32900-4 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 7.1(5) JTAPI 7.1(5.10000)-2 File Name 7.1.5.10000-12 7.1(5) SU1 JTAPI 7.1(5.10000)2 File Name 7.1.5.11900-6 7.1(5) SU1a JTAPI 7.1(5.10000)-2 File Name 7.1.5.11901-1 7.1(5a) JTAPI 7.1(5.10000)-2 File Name 7.1.5.20000-6 7.1(5b) JTAPI 7.1(5.10000)-2 File Name 7.1.5.30000-1 7.1(5b) SU2 JTAPI 7.1(5.10000)-2 File Name 7.1.5.31900-3 7.1(5b) SU3 JTAPI 7.1(5.10000)-2 File Name 7.1.5.32900-2 7.1(5b) SU34 JTAPI 7.1(5.10000)-2 File Name 7.1.5.33900-10 8.0(1) JTAPI 8.0.1.10000-3 File Name 8.0.1.10000-40 8.0(2) JTAPI 8.0(2.10000)-3 File Name 8.0.2.10000-24 8.0(2b) JTAPI 8.0(2.10000)-3 File Name 8.0.2.30000-1 8.0(2c) JTAPI 8.0(2.10000)-4 File Name 8.0.2.40000-1 8.0(2c) SU1 JTAPI 8.0(2.10000)-4 File Name 8.0.2.41900-3 8.0(3) JTAPI 8.0(3.10000)-2 File Name 8.0.3.10000-8 8.0(3a) JTAPI 8.0(3.10000)-2 File Name 8.0.3.20000-2 8.0(3a) SU1 JTAPI 8.0(3.10000)-2 File Name 8.0.3.21900-8 8.0(3a) SU2 JTAPI 8.0(3.10000)-2 File Name 8.0.3.22900-5 8.5(1) JTAPI 8.5(1.10000)-1 File Name 8.5.1.10000-26 8.5(1) SU1 JTAPI 8.5(1.10000)-1 File Name 8.5.1.11900-21 8.5(1) SU2 JTAPI 8.5(1.10000)-1 File Name 8.5.1.12900-7 8.5(1)SU3 JTAPI 8.5(1.10000)-1 Filename:8.5.1.13900-5 Cisco Unified Communications Manager Express (Unified CME)4 7.1 8.0 UC500 Releases 8.0 / 15.0(1) XA Security/AntiVirus Software Cisco Security Agent (CSA) is installed by Unified CCX 8.0(2)/ 8.0(2) SU1 Installer Java Versions Custom Classes/SDK Sun JRE 1.6.0_17 Real-Time Reporting Sun JRE 1.6.0_17 Quality Management (QM)12 8.0(2) Historical/Config Database IBM Informix Dynamic Server (Installed by Unified CCX 8.0(2) Installer) Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005 MS SQL Server 2008
Hardware2 MCS-7816-I3-CCX1 MCS-7816-I4-CCX1 MCS-7825-I3-CCX1 MCS-7825-I4-CCX1 MCS-7835-I2-CCX15, 7 MCS-7835-I2-CCX27 MCS-7835-I3-CCX1 MCS-7845-I2-CCX16, 7 MCS-7845-I2-CCX27 MCS-7845-I3-CCX1 MCS-7816-H3-CCX1 MCS-7825-H3-CCX1 MCS-7825-H4-CCX1 MCS-7835-H2-CCX15, 7 MCS-7835-H2-CCX27 MCS-7845-H2-CCX16, 7 MCS-7845-H2-CCX27
IP Phones for Cisco Agent Desktop
Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Virtual Platform 8 Cisco IP Phone 7961G-GE (SCCP) UCS B200 M1 Blade Server Cisco IP Phone 7970G UCS B200 M2 Blade Server (SCCP) UCS C210 M1 Cisco IP Phone 7971G-GE UCS C210 M2 (SCCP) Cisco IP Phone 7985G (SCCP) IBM xSeries 3250 Single Intel Celeron D Cisco IP Phone 7911G (SIP) 352, 3.2 GHz Cisco IP Phone 7941G (SIP) IBM xSeries 3250 Single Intel dual-core Cisco IP Phone 7941G-GE Xeon 3050, 2.13 GHz (SIP) IBM xSeries 3250-M2 Dual-core Intel Cisco IP Phone 7961G (SIP) Xeon Cisco IP Phone 7961G-GE E3110 (E8400) 3.0 GHz (SIP) IBM xSeries 3650 Single Intel Xeon Cisco IP Phone 7970G (SIP)9 5140, Cisco IP Phone 7971G-GE 5, 7 2.33 GHz (SIP) IBM xSeries 3650 Dual Intel Xeon 5140, Cisco IP Phone 7942G (SCCP & SIP) 2.33 GHz6, 7 IBM xSeries 3650-M2 Single Intel Xeon Cisco IP Phone 7962G (SCCP Nehalem quad-core E5504, 2.0 GHz & SIP) IBM xSeries 3650-M2 Single Intel Xeon Cisco IP Phone 7945G (SCCP Nehalem quad-core E5540, 2.53 GHz & SIP) Cisco IP Phone 7965G (SCCP & SIP) HP DL320-G5 Single Intel Celeron D 352, 3.2 GHz Cisco IP Phone 7975G HP DL320-G5 Single Intel (SCCP) dual-core Xeon 3050, 2.13 GHz Cisco IP Phone 7975G (SIP)9 HP DL320-G5p Single Intel dual-core Cisco IP Phone 7931G (SCCP Xeon E8400, 3.0 GHz & SIP) HP DL 380-G5 Single Intel dual-core Cisco IP Phone 6911 (SCCP) Xeon Cisco IP Phone 6921 (SCCP) 5, 7 5140, 2.33 GHz Cisco IP Phone 6941 (SCCP) HP DL 380-G5 Dual Intel dual-core Xeon Cisco IP Phone 6961 (SCCP) 5140, 2.33 GHz6, 7 Cisco IP Phone 8961 (SIP) HP DL380-G6 Single Intel Nehalem Cisco IP Phone 9951 (SIP) quad-core E5504, 2.0 GHz, 4GB RAM, Cisco IP Phone 9971 (SIP) 2X146GB SAS Hard Drives HP DL380-G6 Single Intel Nehalem quad-core E5540, 2.53 GHz, 6GB Cisco IP Communicator (SCCP)10 RAM, 4X146GB SAS Hard Drives Cisco Intel Xeon 5500 series, 4 and 8 GB DDR3 1066 MHz and 1333 MHz Cisco Dual Intel Xeon 5540 quad-core, 8GB (2x4GB) DDR3 2.53 GHz
13
Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Ultimate)
CAD-BE Client
OS15
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http:// www.cisco.com/ en/US/products/ ps8332/ products_device_s upport_tables_list. html for supported Cisco Unified CM releases.
CUPS Releases 7.0.1.10000-23 7.0.1.10000-28 7.0(5) 8.0.1
HR Client16 OS
17
AppAdmin, AppSupervisor, AppUser Client Internet Explorer 6.x and Firefox 2.0 and 3.0 7.x21 MRCP 1.0 Speech Server20 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 10-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 IPCC Express Gateway to ICM22 ICM 7.5(5) ICM 7.5(6) ICM 8.0(1) Real Time Monitoring Tool (RTMT) RTMT Module Version: 8.5(017.uccx.001) RTMT Plugin Version: 8.53(000) IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone 7911G (SCCP) Phone 7912G (SCCP) Phone 7940G (SCCP) Phone 7941G (SCCP) Phone 7941G-GE (SCCP) Phone 7960G (SCCP) Phone 7961G (SCCP) Phone 7961G-GE (SCCP) Phone 7970G (SCCP) Phone 7971G-GE (SCCP) Phone 7911G (SIP) Phone 7941G (SIP) Phone 7941G-GE (SIP) Phone 7961G (SIP) Phone 7961G-GE (SIP) Phone 7970G (SIP) Phone 7971G-GE (SIP) Phone 7942G (SCCP & SIP) Phone 7962G (SCCP & SIP) Phone 7945G (SCCP & SIP) Phone 7965G (SCCP & SIP) Phone 7975G (SCCP & SIP) Phone 7931G (SCCP & SIP) Phone 6911 (SCCP) Phone 6921 (SCCP) Phone 6941 (SCCP) Phone 6961 (SCCP) Phone 8961 (SIP) Phone 9951 (SIP) Phone 9971 (SIP) Communicator (SCCP)23 VXML 2.0
1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 3. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 8.x and higher 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6961, 8961, 9951, and 9971 are not supported as agent phones with Unified CME. 5. These servers are supported with replacement disks 2x146GB. 6. These servers are supported with replacement disks 4x146GB. 7. Refer to CSCtj11411 for more information and workaround. 8. For additional information related to Unified CCX virtualization, see the Unified Communications Virtualization Wiki page available at http://docwiki.cisco.com/wiki/ Unified_Communications_Virtualization 9. Compatible with Cisco TelePresence Manager. 10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 11. Supported on Phone Firmware versions 8-5-2 and higher only. 12. All associated SRs are supported with the compatible versions of WFM and QM. 13. Editor is not supported in 64-bit Client operating systems. 14. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 15. CAD-BE is not supported in 64-bit versions of the client operating system. 16. The computer on which you install the Cisco Unified CCX Historical Reporting client must have the following software: a. Microsoft Internet Explorer version 6 or higher b. Informix Client-SDK version 3.00 (this will be installed by HRC Installer). 17. HR Client is not supported in 64-bit Client operating systems. 18. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language.
19. In a High Availability (HA) deployment of Unified CCX 8.0(1), you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 20. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 21. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 22. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 23. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.0.2.11003 -104 Supported Unified CCX/ IP IVR Upgrade Paths1 5.0(2)SR3 7.0(1)SR5 7.0(2) 8.0(1) 8.0(2) 8.0(2)SU1
Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases2 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)1 File Name 7.1.3.31900-1 7.1(3b) SU2 JTAPI 7.1(3.10000)3 File Name 7.1.3.32900-4 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 7.1(5) JTAPI 7.1(5.10000)-2 File Name 7.1.5.10000-12 7.1(5) SU1 JTAPI 7.1(5.10000)-2 File Name 7.1.5.11900-6 7.1(5) SU1a JTAPI 7.1(5.10000)-2 File Name 7.1.5.11901-1 7.1(5a) JTAPI 7.1(5.10000)-2 File Name 7.1.5.20000-6 7.1(5b) JTAPI 7.1(5.10000)-2 File Name 7.1.5.30000-1 7.1(5b) SU2 JTAPI 7.1(5.10000)2 File Name 7.1.5.31900-3 7.1(5b) SU3 JTAPI 7.1(5.10000)-2 File Name 7.1.5.32900-2 7.1(5b) SU34 JTAPI 7.1(5.10000)-2 File Name 7.1.5.33900-10 8.0(1) JTAPI 8.0.1.10000-3 File Name 8.0.1.10000-40 8.0(2) JTAPI 8.0(2.10000)-3 File Name 8.0.2.10000-24 8.0(2b) JTAPI 8.0(2.10000)-3 File Name 8.0.2.30000-1 8.0(2c) JTAPI 8.0(2.10000)-4 File Name 8.0.2.40000-1 8.0(2c) SU1 JTAPI 8.0(2.10000)-4 File Name 8.0.2.41900-3 8.0(3) JTAPI 8.0(3.10000)-2 File Name 8.0.3.10000-8 8.0(3a) JTAPI 8.0(3.10000)-2 File Name 8.0.3.20000-2 8.0(3a) SU1 JTAPI 8.0(3.10000)-2 File Name 8.0.3.21900-8 8.0(3a) SU2 JTAPI 8.0(3.10000)-2 File Name 8.0.3.22900-5 8.5(1) JTAPI 8.5(1.10000)-1 File Name 8.5.1.10000-26 8.5(1) SU1 JTAPI 8.5(1.10000)-1 File Name 8.5.1.11900-21 8.5(1) SU2 JTAPI 8.5(1.10000)-1 File Name 8.5.1.12900-7 8.5(1)SU3 JTAPI 8.5(1.10000)-1 Filename:8.5.1.13900-5 Cisco Unified Communications Manager Express (Unified CME)5 7.1 8.0 8.5 UC500 Releases 8.0 / 15.0(1)XA 8.0.5
Hardware3 Native Servers MCS-7816-I3-CCX1 MCS-7816-I4-CCX1 MCS-7825-I3-CCX1 MCS-7825-I4-CCX1 MCS-7835-I2-CCX16, 8 MCS-7835-I2-CCX28 MCS-7835-I3-CCX1 MCS-7845-I2-CCX17, 8 MCS-7845-I2-CCX28 MCS-7845-I3-CCX1 MCS-7816-H3-CCX1 MCS-7825-H3-CCX1 MCS-7825-H4-CCX1 MCS-7835-H2-CCX16, 8 MCS-7835-H2-CCX28 MCS-7845-H2-CCX17, 8 MCS-7845-H2-CCX28 MCS-7845-I3-CCX2
IP Phones for Cisco Agent Desktop 7911G 7912G 7921G 7925G 7940G 7941G 7941G-GE 7960G 7961G 7961G-GE 7970G 7971G-GE 7985G 7911G (SIP) 7941G (SIP) 7941G-GE 7961G (SIP) 7961G-GE 7970G 7971G-GE 7942G 7962G 7945G 7965G 7975G 7975G 7931G 6911 6921 6941 6961 8961 (SIP) 9951 (SIP) 9971 (SIP)
IP Phones for Cisco IP Phone Agent Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone Cisco IP Phone Cisco IP Phone (SIP) Cisco IP Phone Cisco IP Phone (SIP) Cisco IP Phone Cisco IP Phone (SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP)12 Cisco IP Phone Cisco IP Phone Cisco IP Phone 7911G 7912G 7921G 7925G 7940G 7941G 7941G-GE 7960G 7961G 7961G-GE 7970G 7971G-GE 7911G (SIP) 7941G (SIP) 7941G-GE 7961G (SIP) 7961G-GE 7970G (SIP) 7971G-GE 7942G 7962G 7945G 7965G 7975G 7931G 6921 6941 6961 8961 (SIP) 9951 (SIP) 9971 (SIP)
Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) 9 Virtual Platform Cisco IP Phone (SCCP) UCS B200 M1 Blade Server Cisco IP Phone (SCCP) UCS B200 M2 Blade Server UCS C210 M1 Cisco IP Phone UCS C210 M2 (SCCP) Cisco IP Phone Cisco IP Phone Native Servers - Equivalent servers from Cisco IP Phone IBM (SIP) For information and details on equivalent Cisco IP Phone servers for the supported Native MCS-I Cisco IP Phone servers, please refer to http://www.cisco.com/ (SIP) en/US/prod/collateral/voicesw/ps6790/ Cisco IP Phone ps5748/ps378/ (SIP)10 product_solution_overview0900aecd80091615 Cisco IP Phone .html (SIP) Cisco IP Phone (SCCP & SIP) Native Servers - Equivalent servers from HP Cisco IP Phone (SCCP & SIP) HP DL380-G6 Single Intel Xeon Nehalem quad- Cisco IP Phone core E5504, 2.0 GHz, 4GB RAM, 2X146GB SAS (SCCP & SIP) Cisco IP Phone Hard Drives (SCCP & SIP) HP DL380-G6 Single Intel Xeon Nehalem quad- Cisco IP Phone core E5540, 2.53 GHz, 6GB RAM, 4X146GB (SCCP) SAS Hard Drives Cisco IP Phone (SIP)10 For information and details on equivalent Cisco IP Phone servers for the supported Native MCS-H (SCCP & SIP) servers, please refer to http:// Cisco IP Phone www.cisco.com/en/US/prod/collateral/ (SCCP) voicesw/ps6790/ps5748/ps378/ Cisco IP Phone product_solution_overview09186a0080107d79 (SCCP) .html Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone Cisco IP Phone Cisco IP Phone
Security/AntiVirus Software Cisco Security Agent (CSA) is Installed by Unified CCX 8.0(2)/ 8.0(2)SU2 Installer Java Versions Custom Classes/SDK Sun JRE 1.6.0_17 Real-Time Reporting Sun JRE 1.6.0_17 Quality Management (QM)13 8.0(2) Historical/Config Database IBM Informix Dynamic Server (Installed by Unified CCX 8.0(2) Installer) Enterprise Database Oracle 10g R2, Oracle 10g XE Sybase Adaptive Server 12 IBM DB2 8.2 MS SQL Server 2000 MS SQL Server 2005 MS SQL Server 2008 CAD/CSD/CDA Client OS15 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) Windows 7 (Ultimate, Enterprise, and Professional) CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7.0 with Sun JRE 6.0 Update 17 IE 8.0 with Sun JRE 6.0 Update 17 Firefox 3.0 with Sun JRE 6.0 Update 17 Firefox 3.5 with Sun JRE 6.0 Update 17 CAD-BE Browser Support on Red Hat Enterprise Linux v5 IE 7.0 with Sun JRE 6.0 Update 17 IE 8.0 with Sun JRE 6.0 Update 17 Firefox 3.0 with Sun JRE 6.0 Update 17 Firefox 3.5 with Sun JRE 6.0 Update 17
Unified CCX CTI Versions 10 11 12 13 14
Editor Client OS
14
CAD-BE Client
OS16
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http:// www.cisco.com /en/US/products/ps8332/ products_devic e_support_tabl es_list.html for supported Cisco Unified CM releases.
CUPS Releases 7.0.1.10000-23 7.0.1.10000-28 7.0.5 8.0.1 8.0.4
HR Client17 OS
18
Supported Languages19 IVR Prompts: English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic,Norwegian, Finnish, Australian English, Turkish, Hungarian, Czech, Polish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish, Turkish, Polish, Canadian French Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish, Turkish, Polish, Canadian French Historical Reporting Client: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian AppAdmin, AppSupervisor, AppUser Client IE 6.x IE 7.x Firefox Firefox Firefox Firefox Wallboard Spectrum 3.1.220 INOVA (light link) 5.7 Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0 Crystal Reports Developer Edition 11.0 and 11.5 Professional Edition 11.0 and 11.5
MRCP 1.0
Speech Server21
VXML
2.0 3.0 3.5 3.6
Scansoft/Nuance: 2.0 SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0
IPCC Express Gateway to ICM22 ICM 7.5(5) ICM 7.5(6) ICM 8.0(1) Real Time Monitoring Tool (RTMT) RTMT Module Version: 8.5(017.uccx.001) RTMT Plugin Version: 8.53(000) IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP) 6911 (SCCP) 6921 (SCCP) 6941 (SCCP) 6961 (SCCP) 8961 (SIP) 9951 (SIP) 9971 (SIP)
Cisco IP Communicator (SCCP)23 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. See Upgrade Guide and Release Notes for the respective Cisco Unified Contact Center Express and Cisco Unified IP IVR releases for important information on the upgrade process. 2. This Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases is also compatible with the base version and all service updates (SU) of 8.0(2). 3. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 4. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 8.x and higher 5. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6961, 8961, 9951, and 9971 are not supported as agent phones with Unified CME. 6. These servers are supported with replacement disks 2x146GB. 7. These servers are supported with replacement disks 4x146GB. 8. Refer to CSCtj11411 for more information and workaround. 9. For additional information related to Unified CCX virtualization, see the Unified Communications Virtualization Wiki page available at http://docwiki.cisco.com/wiki/ Unified_Communications_Virtualization 10. Compatible with Cisco TelePresence Manager. 11. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 12. Supported on Phone Firmware versions 8-5-2 and higher only. 13. All associated SRs are supported with the compatible versions of WFM and QM. 14. Editor is not supported in 64-bit Client operating systems. 15. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 16. CAD-BE is not supported in 64-bit versions of the client operating system. 17. The computer on which you install the Cisco Unified CCX Historical Reporting client must have the following software: a. Microsoft Internet Explorer version 6 or higher b. Informix Client-SDK version 3.00 (this will be installed by HRC Installer). 18. HR Client is not supported in 64-bit Client operating systems. 19. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language. 20. In a High Availability (HA) deployment of Unified CCX 8.0(1), you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 21. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 22. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 23. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.0.2.11004123
Supported Unified CCX/IP IVR Upgrade Paths 1 5.0(2)SR3, 7.0(1)SR5, 7.0(2) 8.0(1), 8.0(2), 8.0(2)SU1, 8.0(2)SU2
Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 7.1(3) JTAPI 7.1(3.10000)-1 File Name 7.1.3.10000-11 7.1(3b) SU1 JTAPI 7.1(3.10000)1 File Name 7.1.3.31900-1 7.1(3b) SU2 JTAPI 7.1(3.10000)3 File Name 7.1.3.32900-4 7.1(4) JTAPI 7.1(4.10000)-1 File Name 7.1.4.10000-4 7.1(5) JTAPI 7.1(5.10000)-2 File Name 7.1.5.10000-12 7.1(5) SU1 JTAPI 7.1(5.10000)-2 File Name 7.1.5.11900-6 7.1(5) SU1a JTAPI 7.1(5.10000)-2 File Name 7.1.5.11901-1 7.1(5a) JTAPI 7.1(5.10000)-2 File Name 7.1.5.20000-6 7.1(5b) JTAPI 7.1(5.10000)-2 File Name 7.1.5.30000-1 7.1(5b) SU2 JTAPI 7.1(5.10000)2 File Name 7.1.5.31900-3 7.1(5b) SU3 JTAPI 7.1(5.10000)-2 File Name 7.1.5.32900-2 7.1(5b) SU34 JTAPI 7.1(5.10000)-2 File Name 7.1.5.33900-10 8.0(1) JTAPI 8.0.1.10000-3 File Name 8.0.1.10000-40 8.0(2) JTAPI 8.0(2.10000)-3 File Name 8.0.2.10000-24 8.0(2b) JTAPI 8.0(2.10000)-3 File Name 8.0.2.30000-1 8.0(2c) JTAPI 8.0(2.10000)-4 File Name 8.0.2.40000-1 8.0(2c) SU1 JTAPI 8.0(2.10000)-4 File Name 8.0.2.41900-3 8.0(3) JTAPI 8.0(3.10000)-2 File Name 8.0.3.10000-8 8.0(3a) JTAPI 8.0(3.10000)-2 File Name 8.0.3.20000-2 8.0(3a) SU1 JTAPI 8.0(3.10000)-2 File Name 8.0.3.21900-8 8.0(3a) SU2 JTAPI 8.0(3.10000)-2 File Name 8.0.3.22900-5 8.5(1) JTAPI 8.5(1.10000)-1 File Name 8.5.1.10000-26 8.5(1) SU1 JTAPI 8.5(1.10000)-1 File Name 8.5.1.11900-21 8.5(1) SU2 JTAPI 8.5(1.10000)-1 File Name 8.5.1.12900-7 8.5(1)SU3 JTAPI 8.5(1.10000)-1 Filename:8.5.1.13900-5 Cisco Unified Communications Manager Express (Unified CME)4 7.1 8.0 8.1 8.5 UC500 Releases 8.0 / 15.0(1)XA 8.0.5 8.1
Hardware2 Native Servers MCS-7816-I3-CCX1 MCS-7816-I4-CCX1 MCS-7825-I3-CCX1 MCS-7825-I4-CCX1 MCS-7835-I2-CCX15, 7 MCS-7835-I2-CCX27 MCS-7835-I3-CCX1 MCS-7845-I2-CCX16, 7 MCS-7845-I2-CCX27 MCS-7845-I3-CCX1 MCS-7816-H3-CCX1 MCS-7825-H3-CCX1 MCS-7825-H4-CCX1 MCS-7835-H2-CCX15, 7 MCS-7835-H2-CCX27 MCS-7845-H2-CCX16, 7 MCS-7845-H2-CCX27 MCS-7845-I3-CCX2 Virtual Platform UCS UCS UCS UCS B200 B200 C210 C210
8
IP Phones for Cisco Agent Desktop Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G-GE (SCCP) Cisco IP Phone 7985G (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP)9 Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP) Cisco IP Phone 7975G (SIP)9 Cisco IP Phone 7931G (SCCP & SIP) Cisco IP Phone 6911 (SCCP) Cisco IP Phone 6921 (SCCP) Cisco IP Phone 6941 (SCCP) Cisco IP Phone 6961 (SCCP) Cisco IP Phone 8961 (SIP) Cisco IP Phone 9951 (SIP) Cisco IP Phone 9971 (SIP) Cisco IP Communicator (SCCP)10
M1 Blade Server M2 Blade Server M1 M2
Native Servers - Equivalent servers from IBM For information and details on equivalent servers for the supported Native MCS-I servers, please refer to http:// www.cisco.com/en/US/prod/collateral/ voicesw/ps6790/ps5748/ps378/ product_solution_overview0900aecd800 91615.html Native Servers - Equivalent servers from HP HP DL380-G6 Single Intel Xeon Nehalem quad-core E5504, 2.0 GHz, 4GB RAM, 2X146GB SAS Hard Drives HP DL380-G6 Single Intel Xeon Nehalem quad-core E5540, 2.53 GHz, 6GB RAM, 4X146GB SAS Hard Drives For information and details on equivalent servers for the supported Native MCS-H servers, please refer to http:// www.cisco.com/en/US/prod/collateral/ voicesw/ps6790/ps5748/ps378/ product_solution_overview09186a00801 07d79.html
Security/AntiVirus Software Cisco Security Agent (CSA) is Installed by Unified CCX 8.0(2)/ 8.0(2)SU3 Installer
Java Versions Custom Classes/SDK Sun JRE 1.6.0_17 Real-Time Reporting Sun JRE 1.6.0_17
Quality Management (QM)12 8.0(2)
13
CAD-BE Client OS15 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, Business) Windows 7 (Ultimate, Enterprise, Professional)
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at http:// www.cisco.com/en/ US/products/ps8332/ products_device_sup port_tables_list.html for supported Cisco Unified CM releases.
CUPS Releases 7.0.1.10000-23 7.0.1.10000-28 7.0.5 8.0.1 8.0.4
HR Client16 OS
17
AppAdmin, AppSupervisor, AppUser Client IE 6.x IE 7.x Firefox Firefox Firefox Firefox MRCP 1.0 2.0 3.0 3.5 3.6 Speech Server20 Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 10-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.0 VXML 2.0
IPCC Express Gateway to ICM21 ICM 7.5(5) ICM 7.5(6) ICM 8.0(1)
Real Time Monitoring Tool (RTMT) RTMT Module Version: 8.5(017.uccx.001) RTMT Plugin Version: 8.53(000)
IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP) 6911 (SCCP) 6921 (SCCP) 6941 (SCCP) 6961 (SCCP) 8961 (SIP) 9951 (SIP) 9971 (SIP)
Cisco IP Communicator (SCCP)22 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Release. See Upgrade Guide and Release Notes for the respective Cisco Unified Contact Center Express and Cisco Unified IP IVR releases for important information on the upgrade process. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 3. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 8.x and higher 4. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6961, 8961, 9951, and 9971 are not supported as agent phones with Unified CME. 5. These servers are supported with replacement disks 2x146GB. 6. These servers are supported with replacement disks 4x146GB. 7. Refer to CSCtj11411 for more information and workaround. 8. For additional information related to Unified CCX virtualization, see the Unified Communications Virtualization Wiki page available at http://docwiki.cisco.com/wiki/ Unified_Communications_Virtualization 9. Compatible with Cisco TelePresence Manager. 10. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 11. Supported on Phone Firmware versions 8-5-2 and higher only. 12. All associated SRs are supported with the compatible versions of WFM and QM. 13. Editor is not supported in 64-bit Client operating systems. 14. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. b. CAD/CSD/CDA is not supported in 64-bit versions of the client operating system. 15. CAD-BE is not supported in 64-bit versions of the client operating system.
16. The computer on which you install the Cisco Unified CCX Historical Reporting client must have the following software: a. Microsoft Internet Explorer version 6 or higher b. Informix Client-SDK version 3.00 (this will be installed by HRC Installer). 17. HR Client is not supported in 64-bit Client operating systems. 18. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language. 19. In a High Availability (HA) deployment of Unified CCX 8.0(1), you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 20. The latest Version of the ASR-TTS packages suggested by Nuance can be used. (http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However, you should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 21. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 22. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1) Solution Set (Sheet 1 of 3)
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.5.1.10000374 Supported Unified CCX IP IVR Upgrade Paths1 7.0(1)SR5 7.0(2) 8.0(1) 8.0(2) 8.0(2)SU1 8.0(2)SU2 8.0(2)SU3 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 8.0(1) JTAPI 8.0(1.10000)-3 File Name 8.0.1.10000-40 8.0(2) JTAPI 8.0(2.10000)-3 File Name 8.0.2.10000-24 8.0(2b) JTAPI 8.0(2.10000)3 File Name 8.0.2.30000-1 8.0(2c) JTAPI 8.0(2.10000)4 File Name 8.0.2.40000-1 8.0(2c)SU1 JTAPI 8.0(2.10000)-4 File Name 8.0.2.41900-3 8.0(3) JTAPI 8.0(3.10000)-2 File Name 8.0.3.10000-8 8.0(3a) JTAPI 8.0(3.10000)2 File Name 8.0.3.20000-2 8.0(3a) SU1 JTAPI 8.0(3.10000)-2 File Name 8.0.3.21900-8 8.0(3a) SU2 JTAPI 8.0(3.10000)-2 File Name 8.0.3.22900-5 8.5(1) JTAPI 8.5(1.10000)-1 File Name 8.5.1.10000-26 8.5(1)SU1 JTAPI 8.5(1.10000)-1 File Name 8.5.1.11900-21 8.5(1)SU2 JTAPI 8.5(1.10000)-1 File Name 8.5.1.12900-7 8.5(1)SU3 JTAPI 8.5(1.10000)-1 Filename:8.5.1.13900-5 8.6(1) JTAPI 8.6(1.10000)-1 File Name 8.6.1.10000-43 8.6(1a) JTAPI 8.6(1.10000)-1 File Name 8.6.1.20000-1 8.6(2a) JTAPI 8.6(1.10000)-1 Filename:8.6.2.20000-2 Cisco Unified Communications Manager Express (Unified CME)5 8.0 8.1 8.5 UC500 Releases 8.0 / 15.0(1) XA 8.0.2 8.0.4 Security/AntiVirus Software Cisco Security Agent (CSA) is installed by Unified CCX 8.5(1)Installer Java Versions Custom Classes/SDK Sun JRE 1.6.0_20 Real-Time Reporting Sun JRE 1.6.0_20 Quality Management (QM)13 8.5(1) 8.5(2)
Hardware2 Native Servers MCS-7816-I3-CCX1 MCS-7816-I4-CCX1 MCS-7816-I5-CCX1 MCS-7825-I3-CCX1 MCS-7825-I4-CCX1 MCS-7825-I5-CCX1 MCS-7835-I2-CCX16, 8 MCS-7835-I2-CCX28 MCS-7835-I3-CCX1 MCS-7845-I2-CCX17, 8 MCS-7845-I2-CCX28 MCS-7845-I3-CCX1 MCS-7816-H3-CCX1 MCS-7825-H3-CCX1 MCS-7825-H4-CCX1 MCS-7835-H2-CCX16, 8 MCS-7835-H2-CCX28 MCS-7845-H2-CCX17, 8 MCS-7845-H2-CCX28 Virtual Platform9 UCS UCS UCS UCS UCS B200 B200 C200 C210 C210 M1 Blade Server M2 Blade Server M2 M1 M2
IP Phones for Cisco Agent Desktop3 Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G-GE (SCCP) Cisco IP Phone 7985G (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP)10 Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP) Cisco IP Phone 7975G (SIP)10 Cisco IP Phone 7931G (SCCP & SIP) Cisco IP Phone 6911 (SCCP) Cisco IP Phone 6921 (SCCP) Cisco IP Phone 6941 (SCCP) Cisco IP Phone 6945 (SCCP) Cisco IP Phone 6945 (SIP) Cisco IP Phone 6961 (SCCP) Cisco IP Phone 8961 (SIP) Cisco IP Phone 9951 (SIP) Cisco IP Phone 9971 (SIP) Cisco IP Communicator (SCCP)11
IP Phones for Cisco IP Phone Agent Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP) Cisco IP Phone Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP)12 Cisco IP Phone Cisco IP Phone Cisco IP Phone 7911G 7912G 7921G 7925G 7940G 7941G 7941G-GE 7960G 7961G 7961G-GE 7970G 7971G-GE 7911G 7941G 7941G-GE 7961G 7961G-GE 7970G 7971G-GE 7942G 7962G 7945G 7965G 7975G 7931G 6921 6945 6945 (SIP) 6941 6961 8961 (SIP) 9951 (SIP) 9971 (SIP)
Native Servers - Equivalent servers from IBM For information and details on equivalent servers for the supported Native MCS-I servers, refer to http://www.cisco.com/ en/US/prod/collateral/voicesw/ps6790/ ps5748/ps378/ product_solution_overview0900aecd800 91615.html Native Servers - Equivalent servers from HP HP DL380-G6 Single Intel Xeon Nehalem quad-core E5504, 2.0 GHz, 4GB RAM, 2X146GB SAS Hard Drives HP DL380-G6 Single Intel Xeon Nehalem quad-core E5540, 2.53 GHz, 6GB RAM, 4X146GB SAS Hard Drives For information and details on equivalent servers for the supported Native MCS-H servers, please refer to http:// www.cisco.com/en/US/prod/collateral/ voicesw/ps6790/ps5748/ps378/ product_solution_overview09186a00801 07d79.html
14
WorkForce Management (WFM) 8.5(1) 8.5(2)
CAD/CSD/CDA Client OS15 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) Windows 7 (Ultimate, Enterprise, and Professional) Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional ) CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20 Firefox 3.6 with Sun JRE 6.0 update 20
Gateways for Outbound IVR16 Router 38XX Series, IOS 15.1(3)T and higher Router 28XX Series, IOS 15.1(3)T and higher
CAD-BE Client OS Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, Business) Windows 7 (Ultimate, Enterprise, Professional) Windows 7 x64bit with WoW64 (Ultimate, Enterprise, Professional )
CAD-BE Browser Support on Windows XP Professional SP1, SP2 and SP3 IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20 Firefox 3.6 with Sun JRE 6.0 update 20
CAD-BE Browser Support on Windows 7 and Windows 7 x64bit with WoW64 IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20 Firefox 3.6 with Sun JRE 6.0 update 20
CAD-BE Browser Support on Red Hat Enterprise Linux v5 IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.0 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20 HR Client17 OS Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Ultimate) Windows 7 x64bit with WoW64(Enterp rise)
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at : http:// www.cisco.com/en/US/products/ps8332/ products_device_support_ta bles_list.html for supported Cisco Unified CM releases.
CUPS Releases 8.0.1 8.0.3 8.0.4
Microsoft Exchange Server Microsoft Exchange Server 2003 - Enterprise Full Packaged Product (FPP) Microsoft Exchange Server 2007 - Enterprise Edition Microsoft Exchange Server 2010 - Enterprise Edition
Wallboard19 Spectrum 3.1.2 INOVA (light link) 5.7
Crystal Reports Developer Edition 11.0 and 11.5 Professional Edition 11.0 and 11.5 AppAdmin, AppSupervisor, AppUser Client Internet Explorer 7.x20 and 8.x Firefox 3.5 and 3.6 MRCP 1.0 Speech Server Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.021 VXML 2.0
IPCC Express Gateway to ICM22 ICM 8.0(1) ICM 8.5(1)
Real Time Monitoring Tool (RTMT) RTMT Module version: 8.7(004.uccx.001) RTMT Plugin version: 8.71(000)
IP Phones for Desktop / Endpoint Monitoring Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP) 6911 (SCCP) 6921 (SCCP) 6941 (SCCP) 6945 (SCCP)23 6945 (SIP)23 6961 (SCCP) 8961 (SIP) 9951 (SIP) 9971 (SIP)
Cisco IP Communicator (SCCP)24 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. See Upgrade Guide and Release Notes for the respective Cisco Unified Contact Center Express and Cisco Unified IP IVR releases for important information on the upgrade process. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 3. Please refer to Cisco Unified CCX Solution Reference Network Design Guide at http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/ products_implementation_design_guides_list.html for more details on supported Cisco IP Phones over VPN 4. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 7.0(2) and higher 5. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6945, 6961, 8961, 9951, 9971 are not supported as Agent Phones with Unified CME 6. These servers are supported with replacement disks 2x146GB. 7. These servers are supported with replacement disks 4x146GB. 8. Refer to CSCtj11411 for more information and workaround. 9. For additional information related to Unified CCX virtualization, see the Unified Communications Virtualization Wiki page available at http://docwiki.cisco.com/wiki/ Unified_Communications_Virtualization.
10. Compatible with Cisco TelePresence Manager. 11. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 12. Supported on Phone Firmware versions 8-5-2 and higher only. 13. a. CR/QM/AQM are 32 bit applications. Support for the application clients operation on Windows 7 64-bit machines is via WoW64 emulator mode b. Desktop based monitoring and recording is not supported in WoW64 mode. 14. Editor is not supported in 64-bit Client operating systems. 15. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. 16. a. IVR Outbound feature is not supported on Unified CCX with CME/UC500. b. IVR Outbound feature is not supported on MCS-7816-I3-CCX1, MCS-7816-I4-CCX1, MCS-7816-I5-CCX1 and the hardware equivalents. c. This feature is supported only on IOS versions that incorporates Call Progress Analysis. Refer http://www.cisco.com/en/US/tech/tk652/tk701/ technologies_tech_note09186a0080b2ad01.shtml for more information on Call Progress Analysi 17. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: a. Microsoft Internet Explorer version 7 or higher b. Informix Client-SDK version 3.00 (This will be installed by HRC Installer). 18. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language. 19. Starting Unified CCX 8.0(1), in a High Availability (HA) deployment, you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 20. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 21. The latest Version of the ASR-TTS packages suggested by Nuance can be used.(http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 22. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 23. Refer to CSCtk62430 for more information and workaround. 24. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1)SU1 Solution Set (Sheet 1 of 3)
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.5.1.11001354 Supported Unified CCX IP IVR Upgrade Paths1 7.0(1)SR5 7.0(2) 8.0(1) 8.0(2) 8.0(2)SU1 8.0(2)SU2 8.0(2)SU3 8.5(1) Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 8.0(1) JTAPI 8.0(1.10000)-3 File Name 8.0.1.10000-40 8.0(2) JTAPI 8.0(2.10000)-3 File Name 8.0.2.10000-24 8.0(2b) JTAPI 8.0(2.10000)3 File Name 8.0.2.30000-1 8.0(2c) JTAPI 8.0(2.10000)4 File Name 8.0.2.40000-1 8.0(2c)SU1 JTAPI 8.0(2.10000)-4 File Name 8.0.2.41900-3 8.0(3) JTAPI 8.0(3.10000)-2 File Name 8.0.3.10000-8 8.0(3a) JTAPI 8.0(3.10000)2 File Name 8.0.3.20000-2 8.0(3a) SU1 JTAPI 8.0(3.10000)-2 File Name 8.0.3.21900-8 8.0(3a) SU2 JTAPI 8.0(3.10000)-2 File Name 8.0.3.22900-5 8.5(1) JTAPI 8.5(1.10000)-1 File Name 8.5.1.10000-26 8.5(1)SU1 JTAPI 8.5(1.10000)-1 File Name 8.5.1.11900-21 8.5(1)SU2 JTAPI 8.5(1.10000)-1 File Name 8.5.1.12900-7 8.5(1)SU3 JTAPI 8.5(1.10000)-1 Filename:8.5.1.13900-5 8.6(1) JTAPI 8.6(1.10000)-1 File Name 8.6.1.10000-43 8.6(1a) JTAPI 8.6(1.10000)-1 File Name 8.6.1.20000-1 8.6(2a) JTAPI 8.6(1.10000)-1 Filename:8.6.2.20000-2 Cisco Unified Communications Manager Express (Unified CME)5 8.0 8.1 8.5 UC500 Releases 8.0 / 15.0(1) XA 8.0.2 8.0.4 Security/AntiVirus Software Cisco Security Agent (CSA) is installed by Unified CCX 8.5(1)Installer Java Versions Custom Classes/SDK Sun JRE 1.6.0_20 Real-Time Reporting Sun JRE 1.6.0_20 Quality Management (QM)15 8.5(1) 8.5(2)
IP Phones for Cisco Agent Desktop3 Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G-GE (SCCP) Cisco IP Phone 7985G (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP)10 Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP) Cisco IP Phone 7975G (SIP)10 Cisco IP Phone 7931G (SCCP & SIP) Cisco IP Phone 6911 (SCCP) Cisco IP Phone 6921 (SCCP) Cisco IP Phone 6941 (SCCP) Cisco IP Phone 6945 (SCCP) Cisco IP Phone 8941 (SCCP) Cisco IP Phone 8945 (SCCP) Cisco IP Phone 6945 (SIP) Cisco IP Phone 6961 (SCCP) Cisco IP Phone 8961 (SIP) Cisco IP Phone 9951 (SIP) Cisco IP Phone 9971 (SIP)
IP Phones for Cisco IP Phone Agent Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP) Cisco IP Phone Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP)13 Cisco IP Phone (SCCP)14 Cisco IP Phone Cisco IP Phone Cisco IP Phone 7911G 7912G 7921G 7925G 7940G 7941G 7941G-GE 7960G 7961G 7961G-GE 7970G 7971G-GE 7911G 7941G 7941G-GE 7961G 7961G-GE 7970G 7971G-GE 7942G 7962G 7945G 7965G 7975G 7931G 6921 6945 6945 (SIP) 6941 6961 8941 8945 8961 (SIP) 9951 (SIP) 9971 (SIP)
Cisco IP Communicator (SCCP)11 Historical/Config Database IBM Informix Dynamic Server (Installed by Unified CCX 8.5(1) Installer)
Unified CCX CTI Versions 10 11 12 13 14 Editor Client OS Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Ultimate) Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional) WorkForce Management (WFM) 8.5(1) 8.5(2) CAD/CSD/CDA Client OS16 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) Windows 7 (Ultimate, Enterprise, and Professional) Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional ) CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20 Firefox 3.6 with Sun JRE 6.0 update 20 Gateways for Outbound IVR17 Router 38XX Series, 15.1(3)T and higher Router 39XX Series, 15.1(3)T and higher Router 28XX Series, 15.1(3)T and higher Router 29XX Series, 15.1(3)T and higher IOS IOS IOS IOS
CAD-BE Browser Support on Red Hat Enterprise Linux v5 IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.0 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at : http://www.cisco.com/en/US/products/ ps8332/products_device_support_tables_list.html for supported Cisco Unified CM releases. HR Client Version 8.5(1.4)
CUPS Releases 8.0.1 8.0.3 8.0.4 HR Client19 OS Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Ultimate) Windows 7 x64bit with WoW64 (Ultimate, Enterprise, Professional)
Microsoft Exchange Server Microsoft Exchange Server 2003 - Enterprise Full Packaged Product (FPP) Microsoft Exchange Server 2007 - Enterprise Edition Microsoft Exchange Server 2010 - Enterprise Edition Supported Languages20
IVR Prompts: English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic,Norwegian, Finnish, Australian English, Turkish, Hungarian, Czech, Polish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish, Turkish, Polish, Canadian French Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish, Turkish, Polish, Canadian French Historical Reporting Client: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian
Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0 Crystal Reports Developer Edition 11.0 and 11.5 Professional Edition 11.0 and 11.5 AppAdmin, AppSupervisor, AppUser Client Internet Explorer 7.x22 and 8.x Firefox 3.5 and 3.6 MRCP 1.0 Speech Server Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.023 Nuance 9.0: Nuance Speech Server 5.1.5 Nuance Recognizer 9.0.16 Vocalizer 5.0.4 Nuance 9.0: Nuance Speech Server 5.0.10 Nuance Recognizer 9.0.16 RealSpeak 4.5.0 VXML 2.0 IPCC Express Gateway to ICM24 ICM 8.0(1) ICM 8.5(1) Real Time Monitoring Tool (RTMT) IP Phones for Desktop / Endpoint Monitoring IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP) 6911 (SCCP) 6921 (SCCP) 6941 (SCCP) 6945 (SCCP)25 6945 (SIP)25 6961 (SCCP) 8961 (SIP) 9951 (SIP) 9971 (SIP) 8941 (SCCP)26 8945 (SCCP)27
RTMT Module version: 8.7(005.uccx.001) Cisco Cisco RTMT Plugin version: 8.71(000) Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco
Cisco IP Communicator (SCCP)28 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. See Upgrade Guide and Release Notes for the respective Cisco Unified Contact Center Express and Cisco Unified IP IVR releases for important information on the upgrade process. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 3. Please refer to Cisco Unified CCX Solution Reference Network Design Guide at http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/ products_implementation_design_guides_list.html for more details on supported Cisco IP Phones over VPN 4. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 7.0(2) and higher
5. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6945, 6961, 8961, 9951, 9971 are not supported as Agent Phones with Unified CME 6. These servers are supported with replacement disks 2x146GB. 7. These servers are supported with replacement disks 4x146GB. 8. Refer to CSCtj11411 for more information and workaround. 9. For additional information related to Unified CCX virtualization, see the Unified Communications Virtualization Wiki page available at http://docwiki.cisco.com/wiki/ Unified_Communications_Virtualization. 10. Compatible with Cisco TelePresence Manager. 11. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 12. Supported on Phone Firmware versions 8-5-2 and higher only. 13. Due to CSCts68408 and CSCts68415 defect issues the IPPA functionality is supported only from Phone load 9.1.2ES1 and later. 14. Due to CSCts68408 and CSCts68415 defect issues the IPPA functionality is supported only from Phone load 9.1.2ES1 and later. 15. a. CR/QM/AQM are 32 bit applications. Support for the application clients operation on Windows 7 64-bit machines is via WoW64 emulator mode b. Desktop based monitoring and recording is not supported in WoW64 mode. 16. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. 17. a. IVR Outbound feature is not supported on Unified CCX with CME/UC500. b. IVR Outbound feature is not supported on MCS-7816-I3-CCX1, MCS-7816-I4-CCX1, MCS-7816-I5-CCX1 and the hardware equivalents. c. This feature is supported only on IOS versions that incorporates Call Progress Analysis. Refer http://www.cisco.com/en/US/tech/tk652/tk701/ technologies_tech_note09186a0080b2ad01.shtml for more information on Call Progress Analysi 18. If you apply RecMon fixes cop file to 8.5(1) SU1 then the CAD version changes to 8.5.1.150 19. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: a. Microsoft Internet Explorer version 7 or higher b. Informix Client-SDK version 3.00 (This will be installed by HRC Installer). 20. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language. 21. Starting Unified CCX 8.0(1), in a High Availability (HA) deployment, you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 22. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 23. The latest Version of the ASR-TTS packages suggested by Nuance can be used.(http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 24. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 25. Refer to CSCtk62430 for more information and workaround. 26. There is a known issue with Desktop Monitoring. Refer to CSCtr37692 for more information. You should request for a patch for this issue to make the desktop monitoring work. 27. There is a known issue with Desktop Monitoring. Refer to CSCtr37692 for more information. You should request for a patch for this issue to make the desktop monitoring work. 28. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
Cisco Unified CCX and Cisco Unified IP IVR, Release File name 8.5.1.11002224 Supported Unified CCX IP IVR Upgrade Paths1 7.0(1)SR5 7.0(2) 8.0(1) 8.0(2) 8.0(2)SU1 8.0(2)SU2 8.0(2)SU3 8.5(1) 8.5(1) SU1 Cisco Unified Communications Manager (Unified CM) and Unified CM Business Edition Releases 8.0(1) JTAPI 8.0(1.10000)-3 File Name 8.0.1.10000-40 8.0(2) JTAPI 8.0(2.10000)-3 File Name 8.0.2.10000-24 8.0(2b) JTAPI 8.0(2.10000)3 File Name 8.0.2.30000-1 8.0(2c) JTAPI 8.0(2.10000)4 File Name 8.0.2.40000-1 8.0(2c)SU1 JTAPI 8.0(2.10000)-4 File Name 8.0.2.41900-3 8.0(3) JTAPI 8.0(3.10000)-2 File Name 8.0.3.10000-8 8.0(3a) JTAPI 8.0(3.10000)2 File Name 8.0.3.20000-2 8.0(3a) SU1 JTAPI 8.0(3.10000)-2 File Name 8.0.3.21900-8 8.0(3a) SU2 JTAPI 8.0(3.10000)-2 File Name 8.0.3.22900-5 8.5(1) JTAPI 8.5(1.10000)-1 File Name 8.5.1.10000-26 8.5(1)SU1 JTAPI 8.5(1.10000)-1 File Name 8.5.1.11900-21 8.5(1)SU2 JTAPI 8.5(1.10000)-1 File Name 8.5.1.12900-7 8.5(1)SU3 JTAPI 8.5(1.10000)-1 Filename:8.5.1.13900-5 8.6(1) JTAPI 8.6(1.10000)-1 File Name 8.6.1.10000-43 8.6(1a) JTAPI 8.6(1.10000)-1 File Name 8.6.1.20000-1 8.6(2a) JTAPI 8.6(1.10000)-1 Filename:8.6.2.20000-2 Cisco Unified Communications Manager Express (Unified CME)5 8.0 8.1 8.5 8.6 UC500 Releases 8.0 / 15.0(1) XA 8.0.2 8.0.4 Security/AntiVirus Software Cisco Security Agent (CSA) is installed by Unified CCX 8.5(1)Installer Java Versions Custom Classes/SDK Sun JRE 1.6.0_20 Real-Time Reporting Sun JRE 1.6.0_20 Quality Management (QM)15 8.5(1) 8.5(2)
IP Phones for Cisco Agent Desktop3 Cisco IP Phone 7911G (SCCP) Cisco IP Phone 7912G (SCCP) Cisco IP Phone 7921G (SCCP) Cisco IP Phone 7925G (SCCP) Cisco IP Phone 7940G (SCCP) Cisco IP Phone 7941G (SCCP) Cisco IP Phone 7941G-GE (SCCP) Cisco IP Phone 7960G (SCCP) Cisco IP Phone 7961G (SCCP) Cisco IP Phone 7961G-GE (SCCP) Cisco IP Phone 7970G (SCCP) Cisco IP Phone 7971G-GE (SCCP) Cisco IP Phone 7985G (SCCP) Cisco IP Phone 7911G (SIP) Cisco IP Phone 7941G (SIP) Cisco IP Phone 7941G-GE (SIP) Cisco IP Phone 7961G (SIP) Cisco IP Phone 7961G-GE (SIP) Cisco IP Phone 7970G (SIP)10 Cisco IP Phone 7971G-GE (SIP) Cisco IP Phone 7942G (SCCP & SIP) Cisco IP Phone 7962G (SCCP & SIP) Cisco IP Phone 7945G (SCCP & SIP) Cisco IP Phone 7965G (SCCP & SIP) Cisco IP Phone 7975G (SCCP) Cisco IP Phone 7975G (SIP)10 Cisco IP Phone 7931G (SCCP & SIP) Cisco IP Phone 6911 (SCCP) Cisco IP Phone 6921 (SCCP) Cisco IP Phone 6941 (SCCP) Cisco IP Phone 6945 (SCCP) Cisco IP Phone 8941 (SCCP) Cisco IP Phone 8945 (SCCP) Cisco IP Phone 6945 (SIP) Cisco IP Phone 6961 (SCCP) Cisco IP Phone 8961 (SIP) Cisco IP Phone 9951 (SIP) Cisco IP Phone 9971 (SIP)
IP Phones for Cisco IP Phone Agent Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SCCP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP & SIP) Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP) Cisco IP Phone Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP)12 Cisco IP Phone (SCCP)13 Cisco IP Phone (SCCP)14 Cisco IP Phone Cisco IP Phone Cisco IP Phone 7911G 7912G 7921G 7925G 7940G 7941G 7941G-GE 7960G 7961G 7961G-GE 7970G 7971G-GE 7911G 7941G 7941G-GE 7961G 7961G-GE 7970G 7971G-GE 7942G 7962G 7945G 7965G 7975G 7931G 6921 6945 6945 (SIP) 6941 6961 8941 8945 8961 (SIP) 9951 (SIP) 9971 (SIP)
Unified CCX CTI Versions 10 11 12 13 14 Editor Client OS Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Ultimate) Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional) WorkForce Management (WFM) 8.5(1) 8.5(2) CAD/CSD/CDA Client OS16 Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate, Enterprise, and Business) Windows 7 (Ultimate, Enterprise, and Professional) Windows 7 x64bit with WoW64(Ultimate, Enterprise, Professional ) CAD-BE Browser Support on Windows Vista Business, and Ultimate IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20 Firefox 3.6 with Sun JRE 6.0 update 20 Gateways for Outbound IVR17 Router 38XX Series, 15.1(3)T and higher Router 39XX Series, 15.1(3)T and higher Router 28XX Series, 15.1(3)T and higher Router 29XX Series, 15.1(3)T and higher IOS IOS IOS IOS
CAD-BE Browser Support on Red Hat Enterprise Linux v5 IE 7 with Sun JRE 6.0 update 20 IE 8 with Sun JRE 6.0 update 20 Firefox 3.0 with Sun JRE 6.0 update 20 Firefox 3.5 with Sun JRE 6.0 update 20
Cisco TelePresence Software See compatibility information for Cisco TelePresence System available at : http://www.cisco.com/en/US/products/ ps8332/products_device_support_tables_list.html for supported Cisco Unified CM releases. HR Client Version 8.5(1.4)
CUPS Releases 8.0.1 8.0.3 8.0.4 8.5.4 HR Client19 OS Win XP Professional Win XP Professional SP2 (Please check Tech Tips & Release Notes) Win XP Professional SP3 (Please check Tech Tips & Release Notes) Win Vista (Ultimate and Business) Windows 7 (Ultimate) Windows 7 x64bit with WoW64 (Ultimate, Enterprise, Professional)
Microsoft Exchange Server Microsoft Exchange Server 2003 - Enterprise Full Packaged Product (FPP) Microsoft Exchange Server 2007 - Enterprise Edition Microsoft Exchange Server 2010 - Enterprise Edition Supported Languages20
IVR Prompts: English (US, CA, GB), Spanish(US, MX, CO, ES), French (CA, FR), German, Chinese (Mandarin), Japanese, Italian, Korean, Portuguese (BR), Hebrew (IL), Thai, Malay, Danish, Cantonese (Hong Kong), Mandarin (Taiwan), Dutch, Swedish, Russian, Arabic,Norwegian, Finnish, Australian English, Turkish, Hungarian, Czech, Polish ASR Grammar for workflow steps: English (US, GB), Spanish (MX, CO, ES), French (CA, FR), German, Japanese, Italian TTS: Dependent on what you install from TTS vendor VXML Grammar: Dependent on what you install from MRCP vendor CAD/CSD Supported Languages: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian, Norwegian, Finnish, Turkish, Polish, Canadian French Cisco IP Phone Agent Supported Languages: Danish, Dutch, English, French, German, Italian, Japanese (Katakana), Portuguese (Brazilian), Spanish, Swedish, Turkish, Polish, Canadian French Historical Reporting Client: English, German, French, Spanish, Italian, Japanese, Simplified Chinese, Korean, Portuguese (Brazilian), Traditional Chinese, Swedish, Dutch, Danish, Russian
Cisco Works Campus Manager 4.0 (EOS) CiscoWorks Resource Manager Essentials 4.0 CiscoWorks IPCOM 1.0 CiscoWorks CUOM 2.0 Crystal Reports Developer Edition 11.0 and 11.5 Professional Edition 11.0 and 11.5 AppAdmin, AppSupervisor, AppUser Client Internet Explorer 7.x22 and 8.x Firefox 3.5 and 3.6 MRCP 1.0 Speech Server Scansoft/Nuance: SpeechWorks Media Server 3.1.6 or 3.1.9 Open Speech Recognition Server 3.0.4 or 3.0.9 RealSpeak 4.0.6 or 4.0.10 Nuance 8.5: MRCP Server 1.0 SP 9 or 1.0 SP 10 or 1-0-0-SP12 Speech Recognition 8.5, SP050513 or 8.5, SP050930 Vocalizer 4.0.4 or 4.0.5 or 4.0.6 IBM WebSphere Voice Server: MRCP Server - MRCP Server 1.0 ASR WebSphere Voice Server V5.1.3 TTS CTTS V5.1.3 WVS Language Support 5.1.3 Nuance 9.0: Nuance Speech Server 5.0.2 Nuance Recognizer 9.0.3 RealSpeak 4.5.023 Nuance 9.0: Nuance Speech Server 5.1.5 Nuance Recognizer 9.0.16 Vocalizer 5.0.4 Nuance 9.0: Nuance Speech Server 5.0.10 Nuance Recognizer 9.0.16 RealSpeak 4.5.0 VXML 2.0 IPCC Express Gateway to ICM24 ICM 8.0(1) ICM 8.5(1) Real Time Monitoring Tool (RTMT) IP Phones for Desktop / Endpoint Monitoring IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP IP Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone Phone 7911G (SCCP) 7912G (SCCP) 7940G (SCCP) 7941G (SCCP) 7941G-GE (SCCP) 7960G (SCCP) 7961G (SCCP) 7961G-GE (SCCP) 7970G (SCCP) 7971G-GE (SCCP) 7911G (SIP) 7941G (SIP) 7941G-GE (SIP) 7961G (SIP) 7961G-GE (SIP) 7970G (SIP) 7971G-GE (SIP) 7942G (SCCP & SIP) 7962G (SCCP & SIP) 7945G (SCCP & SIP) 7965G (SCCP & SIP) 7975G (SCCP & SIP) 7931G (SCCP & SIP) 6911 (SCCP) 6921 (SCCP) 6941 (SCCP) 6945 (SCCP)25 6945 (SIP)25 6961 (SCCP) 8961 (SIP) 9951 (SIP) 9971 (SIP) 8941 (SCCP)26 8945 (SCCP)27
RTMT Module version: 8.7(005.uccx.001) Cisco Cisco RTMT Plugin version: 8.71(000) Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco Cisco
Cisco IP Communicator (SCCP)28 1. Upgrades are supported from all corresponding Unified CCX Service Release and Engineering Special Releases. See Upgrade Guide and Release Notes for the respective Cisco Unified Contact Center Express and Cisco Unified IP IVR releases for important information on the upgrade process. 2. a. CCX at the end of a Hardware name means Contact Center Express. This is a new acronym and name (in 2006) for IPCC Express. The full name is Cisco Unified Contact Center Express or Unified CCX. b. For latest hardware updates, go to: www.cisco.com/go/swonly. 3. Please refer to Cisco Unified CCX Solution Reference Network Design Guide at http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/ products_implementation_design_guides_list.html for more details on supported Cisco IP Phones over VPN 4. CIM (EIM/WIM) is not supported with Cisco Unified CCX and Cisco Unified IP IVR release 7.0(2) and higher
5. a. Details of CME/IOS version mapping can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. b. Only SCCP Phones are supported as Agent Phones with Unified CME. Refer to "Cisco Unified IP Phone Support" section from the respective Cisco Unified CME Supported Firmware, Platforms, Memory, and Voice Products web page. For example, for Cisco Unified CME 7.1, go to: http://www.cisco.com/en/US/docs/ voice_ip_comm/cucme/requirements/guide/cme71spc.htm, and scroll down to view the "Cisco Unified IP Phone Support" table. c. Cisco IP Phones 6911, 6921, 6941, 6945, 6961, 8961, 9951, 9971 are not supported as Agent Phones with Unified CME 6. These servers are supported with replacement disks 2x146GB. 7. These servers are supported with replacement disks 4x146GB. 8. Refer to CSCtj11411 for more information and workaround. 9. For additional information related to Unified CCX virtualization, see the Unified Communications Virtualization Wiki page available at http://docwiki.cisco.com/wiki/ Unified_Communications_Virtualization. 10. Compatible with Cisco TelePresence Manager. 11. For supported Cisco IP Communicator (SCCP) versions, refer to the Cisco IP Communicator Compatibility with Cisco Unified CM Release table at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp45351. 12. Supported on Phone Firmware versions 8-5-2 and higher only. 13. Due to CSCts68408 and CSCts68415 defect issues the IPPA functionality is supported only from Phone load 9.1.2ES1 and later. 14. Due to CSCts68408 and CSCts68415 defect issues the IPPA functionality is supported only from Phone load 9.1.2ES1 and later. 15. a. CR/QM/AQM are 32 bit applications. Support for the application clients operation on Windows 7 64-bit machines is via WoW64 emulator mode b. Desktop based monitoring and recording is not supported in WoW64 mode. 16. a. For supported Citrix and MTS versions refer to the Cisco Agent Desktop Version Compatibility Matrix at: http://www.cisco.com/en/US/products/sw/custcosw/ps427/products_implementation_design_guides_list.html. 17. a. IVR Outbound feature is not supported on Unified CCX with CME/UC500. b. IVR Outbound feature is not supported on MCS-7816-I3-CCX1, MCS-7816-I4-CCX1, MCS-7816-I5-CCX1 and the hardware equivalents. c. This feature is supported only on IOS versions that incorporates Call Progress Analysis. Refer http://www.cisco.com/en/US/tech/tk652/tk701/ technologies_tech_note09186a0080b2ad01.shtml for more information on Call Progress Analysi 18. If you apply RecMon fixes cop file to 8.5(1) SU1 then the CAD version changes to 8.5.1.150 19. The computer on which you install the Cisco CRS Historical Reports client must be running the following software: a. Microsoft Internet Explorer version 7 or higher b. Informix Client-SDK version 3.00 (This will be installed by HRC Installer). 20. A CAD instance cannot support more than one localized language. All agents and supervisors must use the same language. 21. Starting Unified CCX 8.0(1), in a High Availability (HA) deployment, you will need to work with your wallboard vendor if you want the wallboard to handle Unified CCX failover transparently without any manual intervention. 22. You should disable the Internet Explorer pop-up blocker when using Internet Explorer, Version 7.0, with the Unified CCX Application Administration web application. This is not necessary when using it with CAD or CSD. 23. The latest Version of the ASR-TTS packages suggested by Nuance can be used.(http://network.nuance.com/portal/server.pt). Using the Latest Nuance Packages will not impact the integration functionality between UCCX and Nuance, until there is any major change by Nuance in the underlying design. However customer should maintain the compatibility among different ASR-TTS packages as suggested by Nuance. 24. Starting Unified CCX 8.0(1), you need to install the "IPCC Express Gateway to ICM" in a different server. 25. Refer to CSCtk62430 for more information and workaround. 26. There is a known issue with Desktop Monitoring. Refer to CSCtr37692 for more information. You should request for a patch for this issue to make the desktop monitoring work. 27. There is a known issue with Desktop Monitoring. Refer to CSCtr37692 for more information. You should request for a patch for this issue to make the desktop monitoring work. 28. Install Cisco IP Communicator on the same system on which CAD and CSD Clients are installed.
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Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/web/ siteassets/legal/trademark.html. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide

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Technical Reference

Last Updated: October 17, 2011

1.0 Revision History

July 11, 2011

Cisco Unified Communications Manager Releases Speech Server

June 22, 2011

Hardware Quality Management and WorkForce Management Wallboard

2.0 Related Documentation

Quality Management 2.3(1) 2.4(1) 2.7(3)

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