TELEPHONING (MAKING AND RECEIVING TELEPHONE CALLS )

Telephoning
(Making and receiving telephone calls)

Belajar "telephoning" atau making a phone call bagi anda semua merupakan suatu keharusan
dalam belajar bahasa Inggris. Karenanya silahkan ikuti pembahasan kali ini tentang
"Telephoning, Making a Phone Call" dalam Bahasa Inggris” yang dilengkapi juga dengan
percakapan telepon untuk latihan langsung. Ya, sebelum itu, kalau bingung dengan bahasa yang
digunakan kita perjelas terlebih dahulu bahwa sesi ini kita akan belajar cara menelepon dalam
bahasa Inggris, sudah tahu?
Dalam pelajaran ini pertama kita akan belajar bagaimana tata cara dalam menelepon khususnya
dengan kebiasaan dalam bahasa Inggris. Dalam hal ini maka kita akan mempelajari etika
menelpon dan menerima telepon, tentunya dalam ukuran kesopanan dan profesionalitas. Nanti
kita juga akan belajar berbagai ekspresi atau kalimat-kalimat yang biasa digunakan dalam
aktivitas ini. Maka dari itu penting sekali untuk kita semua mengikuti sesi materi bahasa Inggris
ini sampai selesai.

Tata Cara Telephoning dalam Bahasa Inggris

Dalam percakapan melalui telepon dengan menggunakan bahasa Inggris yang perlu diperhatikan
secara umum adalah kesopanan dan kesantunan penelpon. Secara ringkas beberapa tata cara
melakukan panggilan telepon yang baik dalam bahasa Inggris adalah sebagai berikut:

1. Speak clearly
2. Use the company's preferred greeting, if there is one. If not, state the name of the
business
3. Be polite and responsive, giving the caller your full attention. Remember that at that
moment, you're the company's representative.
4. Be as helpful as possible, even if it's not exactly your job to answer the phone.
5. Learn how to use the phone's features smoothly.
6. Ask permission first if you must put the caller on hold: "Would you mind holding for 1
minute?"
7. Don't forget the caller is waiting. Ask them periodically if they'd like to continue to hold,
call back or leave a message.
8. Transfer the caller to someone who can help, if you can't.
9. Take a good message, if applicable, and pass it on to the recipient.
10. Thank the caller.

Ekspresi Kalimat dalam Percakapan Telepon

Sebagai langkah awal dalam mempelajari percakapan telepon ini silahkan dipelajari beberapa
ekspresi atau kalimat yang dapat digunakan dalam percakapan telepon dibawah ini lengkap
dengan terjemahannya dalam bahasa Indonesia.
When you are a caller
 Hello?
 Is that Money?
 Can I speak to Money?
 May I speak to Money?
When you are a receiver
 This is Money speaking, who’s that?
 Who’s speaking please?
 Who’s calling please?
When you ask the caller to wait
 One moment please.
 Just a minute please.
 Hold on, please.
 Hang on ,please
When you ask the caller to leave messages
 Can you leave the message?
 Can I take your message?
 Would you like to leave a message?
 Would you like him/her to call you back?
When calling the wrong number
 I’m afraid you got the wrong number
 Sorry, I think you reach the wrong number
When finish talking
 Nice talking to you
 Talk to you later

Contoh dialog 1
Arina : Hello, this is Arina’s speaking.
Mrs. Ambar: Hello, this is Mrs. Ambar.
Could I talk to Mrs. Dania?
Arina : Oh, I’m sorry. My mother is still working in the office.
Mrs. Ambar: What time she will be back?
Arina : I’m not sure. Would you like to leave a message?
Mrs. Ambar: Yes, thank you.
Arina : Alright, please. I got a pen and paper already.
Mrs. Ambar: I have sent several designs that I recommend. I hope Mrs. Dania can check
it immediately and choose which design she wants to use.
Arina : Alright, Ma’am. I will send your message to her.
Mrs. Ambar: Thank you.

Contoh dialog 2
Ana : Hello, this is XY Company. May I help you?
Mr. Ari : Hello, this is Ari Saputra. Could I talk to Mr. Budi?
Ana : Alright, Sir. Please wait a moment. (after a minute)
Ana : I’m sorry, Sir. He’s in the middle of presentation.
Mr. Ari : Oh, I see. Ana: Do you want to leave a message, Sir? I will pass your message to him.
Mr. Ari : Alright. Please tell him that I already sent an email to him about the plan of the next
event and I need the reply to make a progress. Thank you.
Ana : Alright, Sir. I’ve written it down. Have a good day.

Contoh dialog 3
Secretary and a caller
Secretary : Good morning. Gama Corporation. Can I help you?
Caller : Good morning. May I speak to Mr Fahrur Assegaf, please?
Secretary : Who‟s speaking, please?
Caller : This is Apryan Siregar of Horasindo Oil Company.
Secretary : Mr. Apryan Siregar. Just a moment, please.
Caller : All right.
Secretary : I‟m sorry, Sir. Mr. Assegaf is in a meeting with the Board now.
Caller : That‟s OK! He is the Headboard. Can I leave a message?
Secretary : With pleasure, Sir.
Caller : Please tell him to call me back at 1 p.m. today.
Secretar : Right, Sir. Could I have your phone number, please?
Caller : Sure. +62-817-410-4496. Have you got that?
Secretary : Yes, Sir. +62-817-410-4496. Anything else, Sir?
Caller : Is Mr. Rahmat, his assistant, in?
Secretary : I‟m sorry, Sir. He is attending a seminar in Ogan Hotel. Could I take your
message, Sir?
Caller : Emm…please tell him that I‟ll come to see him at 9 tomorrow morning.
Secretary : Right, Sir. I‟ll give your message.
Caller : OK. Thank you for your help. Goodbye.
Secretary : You‟re welcome, Sir. Goodb

LATIHAN SOAL

Choose a, b, c or d for the correct answer.

1. Caller: . . . . . . . May I speak to Mr. Rudy?

Receptionist: I'm sorry Mr. Rudy has just left his office ten minutes ago.
A. Hi everyone
B. Hello, My name is Rizky
C. Hello, Rudy's company
D. Hello, Who's speaking

2. Receptionist: . . . . . .
Caller: I would like to speak to the sales manager please.
A. Hello, Who's calling?
B. Hello, my name is Eva.
C. Hello, can I help you?
D. Hello, may I talk to sales manager please.
3. Caller: Hello this is Neezar . . . . . . Could I speak to Mrs. Dessy please?
Receptionist: Sure.
A. I'm from Dimensi Bahasa Inggris
B. May I leave a message
C. Who am I talking with
D. Hello my name is Daniel

4. Caller: Hello I'm Karen from Lotty the Italian restaurant. . . . . .

Call receiver: I'm so sorry that extension is busy at this moment.
A. May I speak to that extension?
B. Could you connect me to the extension 24?
C. Do you know the extension 24?
D. I'll connect you to extension 24.

5. Caller: Hello, my name is Daryl.

Receptionist: Hello . . . . . Can I help you?
A. Who is speaking?
B. I am your receptionist.
C. Thanks for calling DBI corporation.
D. DBI corporation.

6. Ferry: Hello . . . . I'm calling from Tech n' Lifestyle Magazine.

Leanna: Hello, Tokichi computer. What can I do for you Sir?
A. Can I speak to Mr. Tokichi
B. Hello, I am Leanna
C. this is Leanna
D. this is Ferry

7. Connie: Good morning, I'm Connie.

Sarah: Good morning. . . . . .
Connie: I would like to speak to Mss. Ranti please.
A. Hello, this is Fancy Cafe.
B. Fancy Cafe, how may I direct your call?
C. Thanks for calling Fancy Cafe.
D. My name is Sarah. I will deliver your message.

8. Tino: Hello, am I calling Blaire Cake n' Bread?

Waiter: Hello, yes this is Balire Cake n' Bread. . . . . .
Tino: Yes, I'm Tino. I would like to check my birthday cake order. The order number is 283. Is
 the cake ready?
Waiter: Yes Sir. your cake is ready.
A. What can I do for you?
B. My name is John.
C. Would you like to order a cake?
D. Who is speaking?

9. Manda: Hello, good afternoon.

Ferdinand: Helllo, good afternoon. Golden bay hotel. . . . . . How may I help you?
A. Who am I talking with?
B. Can I have your name please
C. My name is Ferdinand
D. Is Manda speaking?

10. Tiara: Hello, Ericsson telecommunication. Can I help you?

Pino: I would like to speak to Mr. Ericsson please.
Tiara: . . . . . You'll be speaking with him in a sec.
Pino: Thank you.
A. Just a moment please.
B. I'm sorry he is busy at this moment.
C. Can you call back in five minutes.
D. Would you like to leave a message?

11. Randy: Hi, I'm Randy from RKO Inc. I called you a half hour ago to talk to Mr. Chris. Is he
at his office now?
Nikki: I'm afraid . . . . . I believe he's heading to the office.
A. Mr. Chris is available.
B. You need to call back 15 minutes later
C. Mr. Chris will be at his office.
D. You can't talk to Mr. Chris

12. Caller: I need to talk to Mrs. Fiona.

Secretary: . . . . . If you don't mind waiting, Mrs. Fiona will finish her phone call.
A. I'll connect you to Mrs. Fiona.
B. Mrs. Fiona will call you back.
C. I'm sorry, Mrs. Fiona is having another phone call.
D. I'm sorry. Mrs. Fiona is on meeting.

13. Caller: Is Mr. Georgy in the office.

Receptionist: Yes he is. May I know who's calling?
Caller: I'm Evan from DT Foundation. May I speak to him?
 Receptionist: . . . . .
Caller: It's ok. I understand.
A. One moment please, I'll check if he is available.
B. Would you like me to tell him that you called?
C. Could you hold the line please, I'll connect you to him.
D. I'm sorry, I'm afraid He's not able to answer your call, He is busy right now.

14. Caller: Hello, I'm Evelyn. May I speak to Edward please?

Receptionist: I'm sorry I don't catch your name. . . . . . ?
Caller: It's E-V-E-L-Y-N.
A. Who am I talking to
B. Who are you
C. Can you spell your name
D. Can I write your message

15. Oliver: Hello, good morning. I'm Oliver from Queen corporation. I would like to speak to the
HRD manager please.
Ross: The HRD manager is not at the office this time. . . . . .
Oliver: Please tell him to call me back.
A. Can you wait a moment?
B. Can you hold the line?
C. Can you call me back?
D. Can I write your message?

16. Waitress: Hello, Chump Bucket Restaurant. Can I help you?

Patrick: Hello, I am Patrick. Can I speak to Mr. Peterlankton?
Waitress: He is busy right now. . . . . .
Patrick: It's not necessary. I'll call him later.
A. You need to leave a message.
B. Would you like to leave a message?
C. Would you like to call him back?
D. Wait a minute.

17. Anita: Hello, Dimensi Bahasa Inggris Enterprise, what can I do for you?
Lex: Hello, I would like to speak to Mr. Neezar pelase.
Anita: I'm sorry, Mr. Neezar is on meeting at this moment. . . . . . .
Lex: Sure, thank you. Just tell him I called.
A. Would you like me to tell him that you called?
B. May I write down your message?
C. May I know who's calling?
D. Could you call him back?
18. Secretary: Hello, DBI corporation, how may I direct your call?
Dessy: Could you connect me to the extension 7? I would like to speak to Daryl.
Secretary: . . . . .
Dessy: Thank you, I'll hold the line.
A. Would you like to leave a message?
B. Wait a minute please, you will be connected to extension 7.
C. I'm sorry the extension 7 is not available.
D. I'm afraid the extension 7 is busy at this moment.

19. Daryl: Could I speak to Mr. Andzar please.

Stephanie: Mr. Andzar has just left the office 5 minutes ago. Would you like to leave a
message?
Daryl: . . . . .
Stephanie: Sure, I'll deliver your message.
Daryl: Thank you.
A. I'll call him when he's back.
B. I don't have any message.
C. No problem, I'll call him later.
D. Let him know that the meeting for tomorrow is canceled.

20. Dessy: Hello, you're calling Dimensi Bahasa Inggris. How may I help you?
Daryl: Hello, I'm Daryl from DBI corporation, I would like to speak to Mr. Nizar please.
Dessy: Mr. Nizar is having a guest this moment. He'll be available 10 mintes later.
Is there anything else I can do for you?
Daryl: No thanks. I'll call him later.
Dessy: . . . . . .
A. Would you like me to tell him that you called?
B. Would you like to leave a message?
C. Thanks for calling Dimensi Bahasa Inggris.
D. You are welcome.
( https://www.dimensibahasainggris.com/2020/08/soal-pg-taking-leaving-simple-telephone-
message.html )