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    S2P R2D R2F D2C: Detect To Correct

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    Saud
    The document discusses a Detect to Correct value stream that brings together IT services operations to enhance results. It aims to reduce mean time to repair through understanding user issues, tracing relationships between events, and implementing automated triage and resolution. Key activities include seeing events/alarms/metrics across infrastructure, understanding root causes and impacts, and approving and implementing change requests while verifying recovery.

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    S2P R2D R2F D2C: Detect To Correct

    Uploaded by

    Saud
    11 views1 page
    The document discusses a Detect to Correct value stream that brings together IT services operations to enhance results. It aims to reduce mean time to repair through understanding user issues, tracing relationships between events, and implementing automated triage and resolution. Key activities include seeing events/alarms/metrics across infrastructure, understanding root causes and impacts, and approving and implementing change requests while verifying recovery.

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    D2C

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    The document discusses a Detect to Correct value stream that brings together IT services operations to enhance results. It aims to reduce mean time to repair through understanding user issues, tracing relationships between events, and implementing automated triage and resolution. Key activities include seeing events/alarms/metrics across infrastructure, understanding root causes and impacts, and approving and implementing change requests while verifying recovery.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    11 views1 page

    S2P R2D R2F D2C: Detect To Correct

    Uploaded by

    Saud
    The document discusses a Detect to Correct value stream that brings together IT services operations to enhance results. It aims to reduce mean time to repair through understanding user issues, tracing relationships between events, and implementing automated triage and resolution. Key activities include seeing events/alarms/metrics across infrastructure, understanding root causes and impacts, and approving and implementing change requests while verifying recovery.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Detect to Correct

    S2P R2D R2F D2C Detect Diagnose Change Resolve

    NEXT WAVE
    · Predictive · Dynamic infra- · Expected, continual · Repeatable,
    · Multi-disciplined & structure, shared and automated automated change
    guided forensics everything · CAB controls change · Social-IT for enter-
    · Automated triage · Designed to operate to automation and prise collaboration
    · Complex failure regration tests
    Detect to Correct value stream recorders) modes · Dev/Ops collaboration
    • Brings together IT services operations to enhance results
    KEY ACTIVITIES
    • · See events, alarms · Enrichment · · Implement change
    and metrics across · Root cause request · Leverage run books
    • the entire infra- · Severity and busi- · Perform problem · Verify recovery
    • Reduce the mean time to repair structure ness impact and risk analysis · Close records
    · Understand user · · Approve
    issues path
    · Trace the relation- ·
    ship between events issues

    PROOF POINTS VALUE DRIVERS

    % of events Collaboration Traceability


    Velocity Decrease mean and incidents Consolidated Monitor and
    time to repair escalated mgmt. platform for Report back to the manage app.
    infrastructure and business to guide performance,
    app. monitoring, further cloud appli- availability, and
    Increase in % of access controls and cation deployment compliance across
    Root cause problems iden- Teamwork change-related policy enforcement providers
    outrages
    Cost Risk Improvement
    % of automated
    Costs event & incident Satisfaction Enforce security
    resolution policy and Integrated process
    resolutions Track and optimize
    cloud costs and compliance for customer support
    requirements and change, asset and
    vendor SLAs among disparate request management
    providers

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