FRESENIUS

MEDICAL CARE

Directory of Services

General Information
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on Product Ordering and Management
Table of Contents
This catalog was authored in the United States for a North
American audience. Not all products in this catalog are
licensed for sale in Canada.

General lnformation..................................................................... 1

Warranties................................................................................... 1

Order/Delivery Policy .................................................................. 2

Returned Goods Policy ............................................................... 5

Equipment/Spare Parts ............................................................... 6

Billing Information........................................................................ 7

Important Telephone Numbers ................................................... 8

 FRESENIUS
MEDICAL CARE

Directory of Services

General Information
PRODUCT(S) shall mean EQUIPMENT and DISPOSABLES. THE IN WARRANTY IN THIS SECTION SHALL BE IN LIEU OF
ANY OTHER WARRANTY EXPRESSED, IMPLIED, OR
DISPOSABLES shall mean any hemodialysis or peritoneal dialysis STATUTORY, RESPECTING PRODUCTS, AND FRESENIUS
(PD) product other than EQUIPMENT. RENAL THERAPIES MAKES NO IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
EQUIPMENT shall mean hemodialysis machines, peritoneal PURPOSE. THE PURCHASER'S SOLE AND EXCLUSIVE
dialysis cyclers, and other related equipment. REMEDY IN CONTRACT, TORT, OR UNDER ANY OTHER
THEORY AGAINST FRESENIUS RENAL THERAPIES WITH
PURCHASER shall mean a person or entity who is legally RESPECT TO FRESENIUS RENAL THERAPIES PRODUCTS
authorized to purchase Products from Fresenius Renal Therapies, AND THEIR USE, SHALL BE THE REPLACEMENT OR REPAIR
and either purchases Products directly from Fresenius Renal OF THE PRODUCTS AND NO OTHER REMEDY (INCLUDING,
Therapies, or from a Fresenius Renal Therapies authorized WITHOUT LIMITATION, CONSEQUENTIAL DAMAGES) SHALL
distributor. BE AVAILABLE TO PURCHASER. FRESENIUS RENAL
THERAPIES SHALL HAVE NO FURTHER OBLIGATION OR
Drug and Service State Licensing Requirements: PURCHASER LIABILITY WITH RESPECT TO THE PRODUCTS AND PARTS,
agrees to obtain and maintain all state-mandated licenses OR THEIR SALE, OPERATION AND USE, AND FRESENIUS
and/or permits required for the purpose of purchase, use, and RENAL THERAPIES NEITHER ASSUMES, NOR AUTHORIZES
distribution of Fresenius Medical Care Renal Therapies Group, LLC THE ASSUMPTION OF ANY OBLIGATION OR LIABILITY IN
(Fresenius Renal Therapies), a division of Fresenius Medical Care CONNECTION WITH SUCH PRODUCTS AND PARTS.
PRODUCT(S). PURCHASER shall provide all applicable license
and permit information to Fresenius Renal Therapies upon request. Equipment
Fresenius Renal Therapies warrants to PURCHASER that
Before shipping to home patients, a prescription for a period not to
EQUIPMENT delivered is free from defects in material or
exceed one (1) year must be obtained.
workmanship for the periods specified in the appropriate
Tax Exempt Status: A PURCHASER that is exempt from taxation is Operator's Manual (which outlines the complete warranty),
required to provide appropriate certification to Fresenius Renal provided the EQUIPMENT is used and maintained in accordance
Therapies' Finance Department. with the manufacturer's operating instructions. Parts installed,
which have been purchased from vendors other than Fresenius
PRODUCTS sold are not for resale. Renal Therapies, shall void all applicable warranties.
The Warranty does not apply to any equipment that is misused,
Warranties abused, neglected, tampered with, damaged by accident, flood,
water, fire or other hazard, subjected to abnormal or unusual
Fresenius Renal Therapies warrants that the PRODUCT(S) electrical or fluid stress, improperly installed or operated, or not
manufactured by Fresenius Renal Therapies, when used in maintained in accordance with the routine maintenance schedule
accordance with the directions on the labeling, is fit for the set forth in the Operator's and Technician's manual for the
purposes and indications described on the labeling. The applicable equipment. Periodic preventative maintenance required to
manufacturer under the manufacturer's warranty will cover maintain proper machine operation is not covered under the
PRODUCTS not manufactured by Fresenius Renal Therapies, and
Warranty. Warranty does not provide replacement dialyzers or any
Fresenius Renal Therapies provides no warranty for PRODUCTS
not manufactured by Fresenius Renal Therapies. other compensation during the period that PURCHASER'S
equipment is inoperative.
The Warranty does not apply to any PRODUCT that is misused,
abused, neglected, tampered with, or damaged by accident, flood, Fresenius Renal Therapies shall repair or replace, at its option,
fire, or other hazard. If the PRODUCT(S) is not used in accordance using new or reconditioned parts and/or subassemblies, any parts
with manufacturer's instructions, the product warranties are void subject to this warranty that are proven defective in materials or
and of no effect. There are no other express or implied warranties,
workmanship. Such repair or replacement shall be made without
including any warranty of merchantability or fitness for a particular
purpose. Fresenius Renal Therapies shall not be liable for cost to PURCHASER and Fresenius Renal Therapies reserves the
proximate, incidental, or special damages. right to determine the location at which the repair or replacement
will be accomplished.
All warranties in this Policy shall be construed to comply with the
Warranty Safe Harbor found at 42 C.F.R. 10O1.952(g).

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Directory of Services
Order/Delivery Policy Damaged or Lost Gateway Device
Gateway Devices not returned to FRESENIUS RENAL THERAPIES
within ninety (90) days of patient’s home order termination or
All orders shall be subject to the terms and conditions of this policy
discontinuation by PURCHASER will be invoiced a Lost Gateway
and shall not be subject to the terms, conditions, or provisions of
Device Fee of Two Hundred and Fifty Dollars ($250). PURCHASER’S
any instrument including purchase orders or order confirmation,
Subscription Term shall be terminated upon receipt of the Gateway
except for the quantities specified in such instrument.
Device. PURCHASER shall also pay a Lost Gateway Device Fee for
any Gateway Device returned to FRESENIUS RENAL THERAPIES in
Fresenius Renal Therapies shall use commercially reasonable
a condition beyond repair (“Damaged Gateway Device”). Alternatively,
efforts to fill orders, but Fresenius Renal Therapies shall not be
PURCHASER may report a Lost Gateway Device or Damaged
liable for non-performance or delays caused by a supply
Gateway Device to FRESENIUS RENAL THERAPIES at any time,
shortage of raw materials, manufacturing problems, delivery, or
and FRESENIUS RENAL THERAPIES will immediately end the
labor problems, acts of regulatory agencies, discontinuation of a
Gateway Subscription Term for that Gateway and invoice
product line, acts of God, or causes beyond its control.
PURCHASER for the lost Gateway Device fee accordingly.
PURCHASER agrees that in such events, Fresenius Renal
Therapies may allocate PRODUCTS among all PURCHASERS
without liability. Replacement PD Cycler
In the event Technical Support determines a patient’s cycler must be
Freight and Distribution replaced, the following applies:
Published prices for DISPOSABLES include freight and
distribution charges as long as the order is placed five (5) A replacement cycler will arrive within 1-2 working days. The patient
business days prior to the scheduled delivery date. All home will be advised at the time of replacement when the cycler will arrive
hemodialysis patient orders that are less than three hundred and will be directed to call their nurse to discuss usage of alternative
dollars ($300) may be subject to a delivery charge of one therapy (manual exchanges) until the replacement cycler arrives.
hundred seventy-five dollars ($175). Published prices for
EQUIPMENT do not include freight and distribution charges. Training and Education PD Cyclers
These charges shall be arranged and billed separately. Eligibility for a no charge clinic Training and Education (T&E) cycler
is as follows:
PURCHASER is responsible for all freight and distribution • Cycler patient census <10: Review contract to identify
charges for all PRODUCTS when expedited order processing and monthly rental fee
delivery is required, unless specifically provided in this policy. • Cycler census 10-25 patients: 1 no charge T&E cycler
• Cycler census 26-50 patients: 2 no charge T&E cyclers
All shipments are considered "contiguous USA only" unless • Cycler census 51-75 patients: 3 no charge T&E cyclers
otherwise mutually agreed to in writing by PURCHASER • Cycler census >75: review with PD Product Management
and Fresenius Renal Therapies.

All EQUIPMENT shall be sold FOB Concord, California. All other

PD Travel Cycler
PRODUCT(S) sold hereunder shall be sold FOB Destination as If PURCHASER would like to order a cycler for delivery to an
long as the PRODUCT(S) are delivered in accordance with this alternative location, a two hundred fifty-dollar ($250) charge will apply.
policy. All applicable cycler delivery/shipping/pickup charges apply. If the
cycler is not returned within thirty (30) days of delivery, the Damaged
PD Cycler Delivery/Pickup or Lost cycler fee of six thousand dollars ($6,000) will be charged.
A cycler delivery charge of one hundred dollars ($100) will apply
for new orders. A cycler pickup charge of one hundred dollars Domestic Travel Deliveries for PD
($100) will apply. A minimum of five (5) business days lead time is Travel orders within the contiguous 48 states require a minimum of 2
requested. weeks (10 business days) lead time. Domestic port cruises require a
minimum of 3 weeks (15 business days) lead time. Travel to Alaska
requires a minimum of 4 weeks (20) business days lead time. Travel
Damaged or Lost PD Cycler
to Hawaii requires a minimum of 5 weeks (20 business days) lead
PURCHASER assumes the entire risk of loss of or damage to time. Holidays and weekends are not included in lead times. Orders
the cycler. In such cases, PURCHASER will be invoiced a fee received for these locations with less than the designated lead time
of six thousand dollars ($6,000) to cover the costs of such a may be subject to a delivery charge of one hundred seventy-five
loss. In the event the cycler is not returned according to dollars ($175) if made on the Fresenius Renal Therapies Fleet or if
Fresenius Renal Therapies' Order/Delivery Policy within thirty made commercially, all actual incurred freight charges shall be added
(30) days, the fee shall be invoiced and be payable to to the invoice. Requests to deliver domestically are unlimited.
Fresenius Renal Therapies immediately.

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 FRESENIUS
MEDICAL CARE

Directory of Services
International Travel Deliveries for PD Remote Location Shipping for PD Products
US territories are considered as international for shipping All products shipped to destinations in HI, ID, AK, NE, UT, WY
purposes. Puerto Rico requires a minimum of 4 weeks (20 states will be subject to a remote location fee of one hundred fifty
business days) lead time. For other international travel, dollars ($150) to cover shipping and handling charges.
please call RTG Customer Service to confirm destination
availability. International travel requires a minimum of 8
weeks (40 business days) lead time, which begins once all
required paperwork has been received by Customer Service
for processing. Short lead times for international travel
typically cannot be accommodated. Holidays and weekends
are not included in lead times. Requests to deliver
internationally are limited to only one (1) delivery location
per a 12-month rolling calendar. International cruise port
deliveries are not allowed. Requests to deliver
internationally are limited to only one (1) delivery location
per a 12-month rolling calendar. International cruise port
deliveries are not allowed.

Scheduled Deliveries for PD

PURCHASER and Fresenius Renal Therapies shall
develop a mutually agreeable delivery schedule, and
PURCHASER'S delivery days shall be set according to
such schedule. Altering this delivery schedule represents
an exception and may be discussed with Customer
Service. The representative shall review any proposed
changes with Distribution, who will conduct a home
assessment, prior to making changes. Any deviation from
the standard 28-day cycle shall be subject to a fifty-dollar
($50) fee per order.

All delivery frequencies and days shall be maintained in

Fresenius Renal Therapies' transaction management
system to determine if an order represents a scheduled or
unscheduled delivery. All PD patients shall receive a
calendar indicating their ordering days and scheduled
delivery days. Units/centers may request a calendar at any
time.

All orders delivered on a scheduled delivery date which

are placed with Customer Service no later than five (5)
business days prior to the scheduled delivery date are
shipped FOB Destination. Orders may be placed by
telephone or fax. Upon request, all originators of faxed
orders shall receive a faxed Sales Order Confirmation.
Scheduled orders received or existing orders changed
with less than five (5) business days prior to the scheduled
delivery date may be subject to a distribution service fee
of one hundred dollars ($100). Any expedited orders to
hospitals, centers, or patients may be subject to a
processing fee, as follows:
• during normal business hours: two
hundred dollars ($200)
• outside of business hours, three hundred
fifty dollars ($350)
• Will Call, fifty dollars ($50).

Should Fresenius Renal Therapies initiate a modification in

delivery schedules due to route realignment, holiday
shipping schedules, or pre-negotiated accelerated orders or
special orders, PURCHASER shall not incur freight charges
for the shipment of these items, even if shipped
commercially.
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Order/Delivery Policy, Continued Prescription or Usage Changes for PD

If the Fresenius “RTG Supplies” ordering and prescription
Off-Schedule Deliveries
management tool is available to a purchaser and is not
Orders requiring off-schedule delivery shall be shipped FOB
used for initial order or usage/prescription changes, a
Origin. Commercially reasonable attempts shall be made to make processing fee of fifty dollars ($50) per order will be
the off-schedule delivery on the Fresenius Renal Therapies Fleet. assessed.
FOB Origin deliveries made on the Fresenius Renal Therapies
Fleet may be subject to a freight charge of one hundred seventy- Freight for Prescription or Usage Changes for PD
five dollars ($175). All other off-schedule deliveries shall be For prescription or usage changes, every effort should be
shipped commercial carrier, FOB Origin, and all actual incurred
freight charges shall be added to the invoice.
made to initiate it on the next scheduled delivery date. If
the delivery cannot wait until the next regularly schedule
Freight charges shall be waived automatically for any off-schedule delivery date, the account may be subject to a freight fee
delivery due to the following: of one hundred seventy-five dollars ($175) if made on the
Fresenius Renal Therapies Fleet. If the delivery is made
a) Initial order for new home patients (PD and Home via a commercial carrier, all actual incurred freight
Hemodialysis); charges shall be invoiced to the purchaser.
b) Training or retraining home patient supply shipments to Receipt and Verification
the unit; All deliveries must be verified within two (2) business days from
receipt in order to receive credit for shortages or to have
c) Error on the part of Fresenius Renal Therapies
PRODUCT(S) replaced without incurring delivery charges. After
the two- (2) day period, standard return goods policies are in
Acute Hospital Freight Policies
Recognizing that acute hospitals have unique delivery and service effect. It is incumbent upon the clinic and patients to verify their
requirements, they may select one of the following three deliveries to ensure that all items ordered and shipped are
(3) options regarding their deliveries: received.

a) Fresenius Renal Therapies and PURCHASER negotiate a Proof of Delivery

mutually agreeable delivery frequency but not to exceed
The Fresenius Renal Therapies invoice and packing list must
once weekly. All shipments shall be FOB Destination.
b) Utilize a third-party distributor when delivery frequency be retained as proof of delivery. Subject to availability and
greater than once a week is required. All fees with third- within three (3) months following the date of shipment, requests
party distributor are at the PURCHASER'S expense. for additional documentation of delivery (e.g., carrier delivery
c) Orders placed and shipped as requested by the logs) may be subject to a service charge of thirty-five dollars
account with no pre-determined delivery schedule ($35).
or frequency.

All shipments shall be FOB Origin. If the delivery can be

made on the Fresenius Renal Therapies Fleet, the account
may be subject to a delivery fee of two hundred dollars
($200) during normal business hour and three hundred fifty
dollars ($350) outside of business hours. If the delivery
cannot be made on the Fresenius Renal Therapies Fleet, a
common carrier shall be used, and all commercial carrier
charges shall be invoiced to PURCHASER

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 FRESENIUS
MEDICAL CARE

Directory of Services

Returned Goods Policy

Due to the nature of Fresenius Renal Therapies' PRODUCTS, All returns must be arranged through Fresenius Renal Therapies'
the contents are subject to damage in transit to PURCHASER. Customer Service Department. Return pickups should be scheduled
All orders must be counted and inspected for damage prior to on the PURCHASER'S regularly scheduled delivery date and will
acceptance of delivery from the carrier. Any exception should incur a processing fee of two hundred fifty dollars ($250). All off-
be noted on PURCHASER'S copy of the carrier's freight bill, schedule return pickups for home patients may be subject to an off-
and the driver must countersign the freight bill. Exceptions must schedule service fee of two hundred seventy-five dollars ($275).
be reported within two (2) business days to the designated PURCHASER must ensure that DISPOSABLES are packed for
Customer Service representative in order to receive all shipping.
authorized credits.
Shipments in Error
All returns must be arranged through Fresenius Renal Therapies' DISPOSABLES shipped in error by Fresenius Renal Therapies
Customer Service Department. Requests for return from must be reported within two (2) business days and returned within
PURCHASER must include an accurate count of product and
batch number being returned and must be accompanied by thirty (30) days of shipment to receive one hundred percent
matching Fresenius Renal Therapies documentation (i.e., a (100%) credit.
countersigned carrier's freight bill or invoice). PURCHASER must
ensure that Products are packed for shipment. All PRODUCTS DISPOSABLES ordered in error by PURCHASER must be
returned to Fresenius Renal Therapies must have a Returned reported within two (2) business days and returned within thirty
Goods Authorization (RGA) number. Any PRODUCT returned to (30) days of shipment to receive one hundred percent (100%)
Fresenius Renal Therapies without a corresponding RGA number
credit, with the exception of peritoneal dialysis products (solutions
shall not be credited.
and disposables) returned from home patients (which may not be
Return of Disposables returned for credit). All such returns must be arranged through
This policy applies to all DISPOSABLES originally delivered to Fresenius Renal Therapies' Customer Service department, and
hospitals, centers, or home patients, unless otherwise indicated. PURCHASER is fully responsible for all associated costs.
DISPOSABLES must be returned in the original, unopened carton.
Excess Stock (in-center)
DISPOSABLES that have not been stored in a sanitary manner
or in accordance with PRODUCT(S) storage statements cannot DISPOSABLES returned after thirty (30) days of shipment but
be returned or credited. Verification of proper storage may be
required for credit. within ninety (90) days of shipment shall be considered EXCESS
STOCK for in-center. Return of EXCESS STOCK must be arranged
Credit shall not be issued for PD product returns from Home through Fresenius Renal Therapies' Customer Service department,
patients under any circumstances. and PURCHASER is fully responsible for all associated costs.
DISPOSABLES returned after ninety (90) days from shipment are
DISPOSABLES provided at no charge are not eligible for credit not eligible for credit.
but are still subject to the terms of this Policy.
a) EXCESS STOCK with less than three (3) months
remaining to expiration may not be returned for credit.
Prior notification and approval by Fresenius Renal Therapies is
b) EXCESS STOCK returned from a hospital or center shall
required to return any DISPOSABLES. Credit shall not be issued
without prior notification of the return and unless returned in be credited at fifty percent (50%).
accordance with this policy. Approval to return DISPOSABLES
does not guarantee credit. Fresenius Renal Therapies does Excess Stock (home patients)
not assume liability for DISPOSABLES returned without prior DISPOSABLES returned at any point in time shall be
notification. considered EXCESS STOCK for home patients. Return of
excess stock from home patients is discouraged as it can be
All DISPOSABLES returned to Fresenius Renal Therapies disposed of in regular trash. Exceptions will incur a fee of two
may be subject to a restocking/processing fee of one
hundred dollars ($100) per return shipment, plus two two
hundred and fifty dollars ($250) for PD product pickup in
hundred ($200) per refused shipment, and/or one hundred patients’ homes if requested and picked up on the next
dollars ($100) per redelivery. The only exception to the regularly scheduled delivery, or two hundred seventy-five
restocking fee is DISPOSABLES shipped in error by dollars ($275) if picked up on an off-schedule delivery date. No
Fresenius Renal Therapies, provided the PURCHASER credits will be offered for any PD product returns.
reports the error within two (2) business days of delivery.

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Equipment/Spare Parts
Purchased EQUIPMENT is not returnable unless SHIPPED IN Warranty Parts: Defective parts must be returned to Fresenius Renal
ERROR BY Fresenius Renal Therapies or ORDERED IN ERROR Therapies within thirty (30) days of PURCHASER'S receipt of
BY PURCHASER. Leased, rental, trade-in, and/or evaluation replacement part to receive proper credit. To place an order for a
equipment may be returned as governed by the terms of this replacement part under parts warranty, PURCHASER must supply
policy. the serial number of the machine, purchase order number, invoice
number, or order number under which the part was originally
All EQUIPMENT returns are at PURCHASER'S expense, and purchased at the time the order is placed. An RGA shall be issued at
EQUIPMENT must be in the same condition as when delivered the time the order is placed for the defective part.
to PURCHASER, normal wear and tear excepted. If the defective part is not returned within thirty (30) days from the
PURCHASER shall deliver the EQUIPMENT to such place or date of the RGA, PURCHASER agrees to pay for the replaced part
on board such carrier, packed for shipping, as Fresenius Renal at list price. Returned parts that are not actually under warranty,
Therapies may specify. PURCHASER is fully responsible for based on the manufacture date, shall also be invoiced at list price.
return of EQUIPMENT including all associated charges with the All warranties in this policy shall be construed
exception of return due to equipment shipped in error by to comply with the Warranty Safe Harbor found at 42 C.F.R.
Fresenius Renal Therapies. PURCHASER shall give Fresenius 1001.952(g).
Renal Therapies prior written notice that it is returning
EQUIPMENT. Any/all credits are subject to final credit Each part returned to Fresenius Renal Therapies must have a
approval. corresponding Material Travel Tag completed and attached
securely to the part. If either the Material Travel Tag or the RGA
Due to the nature of Fresenius Renal Therapies' PRODUCTS, form is not enclosed with the replacement part(s), PURCHASER
the contents are subject to damage in transit to PURCHASER. must contact the Parts Customer Service Department to obtain the
All orders must be counted and inspected for damage prior to RGA number to be recorded on the Material Traveler Tag.
acceptance of delivery from the carrier. Any exception should
be noted on PURCHASER'S copy of the carrier's freight bill, Spare parts ordered by PURCHASER may be subject to a restocking fee of
and the driver must countersign the freight bill. Exceptions must twenty percent (20%). Return freight charges are the responsibility of
be reported within two (2) business days to the designated PURCHASER. PURCHASER must request an RGA from the Parts
Customer Service representative in order to receive all Customer Service Department to return items.
authorized credits.

Exchangeable parts must be returned to Fresenius Renal

Therapies within ninety (90) days of purchase date to receive
proper credit. Parts must be repairable and/or reusable. An
RGA number must be requested at the time of the purchase or
within ninety (90) days of the purchase. Parts returned
after ninety (90) days shall not be credited, and the associated
RGA form shall be canceled. Return freight charges are the
responsibility of PURCHASER.

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MEDICAL CARE

Directory of Services

Billing Information
Terms of Sale Discount Disclosure Statement
All orders are subject to credit approval and acceptance by Prices invoiced for the goods purchased reflect any negotiated
Fresenius Renal Therapies. discounts, and rebates may apply to purchases. Any discounts,
rebates or deductions from Fresenius Renal Therapies' list price
Payment terms stated on the invoice are those in effect as of the or other concessions received by PURCHASER from Fresenius
date of the order. Subject to change, sales are made by Fresenius Renal Therapies are "Discounts or Other Reductions in Price"
Renal Therapies. Upon request, PURCHASER shall supply the under 42 U.S.C. § 1320a-7b(b)(3)(A). The parties shall comply
following financial information certified by an independent certified with all laws and regulations (including 42 C.F.R. 1001.952[h])
public accountant: Complete fiscal financial statements (within regarding reporting of any discount, rebate, or other concession in
ninety [90] days of the close of PURCHASER'S fiscal year) and the fiscal year of the PURCHASER in which it was earned or the
quarterly unaudited balance sheet and income statement (within year after, and report any discount, rebate, or other concession,
forty-five [45] days of PURCHASER'S quarterly close). consistent with applicable rules. Fresenius Renal Therapies shall
provide additional information requested by the applicable
Medicare or state healthcare program to assist PURCHASER in
Cash discounts, if applicable, will only be allowed on that portion
meeting its reporting requirement.
of each invoice paid within the discount period.

Invoices that are not paid according to the terms of the sale are
Invoices
subject to a late payment charge. Additionally, Fresenius Renal PRODUCT is billed after it is shipped. The invoice reflects the
Therapies reserves the right to require payment in advance of product code, description, price, and, if applicable, freight,
shipment if PURCHASER is delinquent in its payment for past handling, and tax. The invoice number, date, and remittance
purchases. address are located on the invoice.

Except where prohibited by law, FRESENIUS RENAL Statements

THERAPIES imposes a convenience fee of 2% on all credit Statements of account are issued monthly. Statements identify
card purchases. all open items. All past due balances not in dispute must be
remitted immediately.
Payment must be made within the terms of the sale.
Credit and Disputes
Prices Only amounts that are disputed in good faith may be withheld
PRODUCTS are priced at the amount indicated for the pending resolution. Any portion of an invoice not in dispute must
selling unit of measure ordered. Prices and specifications be remitted within the terms of the sale. Invoices in dispute must
are subject to change without notice. All items priced at current be resolved with the Accounts Receivable Department.
price as of invoice date.

EQUIPMENT service will be performed during normal business

hours at a standard labor rate. EQUIPMENT service performed
after normal business hours, on weekends, and holidays will be
charged at a premium labor rate. Travel and other expenses
may apply.

Published prices are exclusive of all taxes. PURCHASER

shall be responsible for payment of all applicable state and local
sales, use, and/or gross receipt tax resulting from transactions
with Fresenius Renal Therapies regardless of placement of
liability for the tax by the law.

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Important Telephone Numbers

Customer Service/Order Entry – Disposables Customer Service/Order Entry – Equipment
and Parts

Address: 920 Winter Street

Address: 101 Waukegan Road, Suite 100 Waltham, MA 02451
Bluff, IL 60044 Telephone: 800-662-1237 X4589
Telephone: 800-323-5188 Fax: 781-699-9735
Disposables Fax: 781-372-9520 Email Address: Equipment.Orders@fmc-na.com
Spare Parts Fax: 781-419-8951

When ordering, please include the following information:

When ordering, please include the following information: Account Number
Account Number Hospital or Center Name
Hospital or Center Name Complete Delivery Address
Complete Delivery Address Requested Delivery Date
Requested Delivery Date Purchase Order Number
Purchase Order Number Purchase, Lease or Rental
Contact Name New or Refurbished
Contact Telephone Number Contact Name and Telephone Number

Accounts Receivable Inquiries

Technical Service – Repairs, Technical Support Telephone: 800-662-1237
and Training Inquiries Fax: 781-699-9065
(Includes invoice and statement inquiries.)
Address: 4040 Nelson Avenue
Concord, CA 94520 Credit Inquiries
Telephone: 800-227-2572 Telephone: 800-662-1237
Fax: 781-699-9087

When ordering, please include the following information:

Account Number Emergency Customer Service – Disposable Products
Hospital or Center Name Telephone: 800-323-5188
Complete Delivery Address
Requested Delivery Date
Purchase Order Number
Contact Name and Telephone Number

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MEDICAL CARE

Directory of Services

FMCNA.COM
Fresenius Renal Technologies, a division of Fresenius Medical Care North America
920 Winter Street. Waltham MA 02451
Customer Service: 800-662-1237 I Technical Support: 800-227-2572

© 2022 Fresenius Medical Care. All Rights Reserved. Fresenius Medical Care and the triangle Iogo are trademarks of Fresenius Medical Care +
Holdings, Inc. or its affiliated companies. All other trademarks are the property of their respective owners. P/N 102710-01 Rev E 09/2022
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