ASSUMPTA MAJUMA

BACSLMR621822

DR. WINNIE NDETA

COM 411 VIRTUAL CAT 1,2 AND 3.

CAT 2. BENEFITS OF DIVERSITY IN AN ORGANISATION.

The dictionary definition of diversity is comprising of a variety of different elements.

Therefore, in an organizational setting, this implies having a variety of different employees
and shareholders rather than the usual norm that they have to be of different races only.

The different defining factors that determine diversity in an organization include;

• Nationality
• Culture
• Education
• Work experience
• Tenure
• ability,
• sexual orientation
• religion
• values
• Personality
• goals,

Having a diverse workforce will definitely have a positive impact to the organization in ways
described below.

• Different Perspectives:

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The different perspectives of the employees based on their different factors listed above
will definitely offer different solutions to a problem which will enable problems be solved
unanimously since despite their differences, they agreed to that one proposed solution.

• Organization Reputation:

A diverse organization has positive public reviews due to their inclusivity. Members of a
certain secluded community will definitely try out a product from a certain company if they
know that a few of their community members work at the company.

According to LinkedIn's Global Recruiting Trends 2018 report, 78% of companies surveyed
cited diversity as a key driver of their employer brand. Organizations that prioritize diversity
and inclusion cultivate a positive reputation, both internally and externally.

• Improved Creativity and innovation:

Diverse workforces foster innovation since the differences in the workers provide variety of
ways to better the organization since each individual understands their setting and will
provide ideas while having that in mind.

• Broad range of skills and knowledge

Different employees each have something they bring to the table and for an organization to
be efficient and profitable, all the entities must be dependent on each other.

Even though you can be an engineering firm, you still need accountants to handle the
economics and the accountants will also depend on the Human resource to ensure
everything is properly set up and in order.

• Enhanced problem solving

Incase a problem arises in the organization, everyone will propose a solution based on their
cultural, social, religious or educational background. Having someone reference the problem
according to their culture and another one base their solution according to their religious
belief will provide a challenge to provide a solution that leaves all the parties satisfied.

• Broader market reach

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The broad variety of workforce will advertise the company’s product to members of similar
background. Having a diverse organization will ensure the diverse workforce recommend
the product to their people.

• Improved Cultural awareness

For an organization to be considered successful, they have to understand how the different
types of consumers view their products. Having a diverse workforce will provide a clue to
the same. An example being two members of the same organization separated by their
financial capabilities. The richer one might see the product is correctly priced but the middle
class one might deem the product a little pricier.

When the organization understands this margin, they will definitely look into their pricing to
ensure both parties are satisfied.

• Fresh opinions

Different workers will provide views based on their different environment settings. The
organization will then work on these opinions to ensure their products appeal to the larger
masses.

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CAT 1. THEORIES OF MANAGEMENT, A THEORETICAL APPROACH.

Theories of management involve general rules of how to manage a business or an

organization. They define guidelines to supervisors on strategies to employ to ensure
company goals are reached while maintaining employee motivation and morale.

In our hypothetical case, I’m working for Kasuku Publishers, a small publishing enterprise of
15 workers who ensure customer demands are met and quality is at par with the
organizational requirements.

The most likely theory in use is the theory X and Y management style. In this management
style, there are two supervisors each with their own management criteria; the first one (x)
assumes the workers dislike their work and have to be frequently pushed and bossed
around for them to meet their work requirements. This is the authoritarian approach.

The second manager (y) assumes the workers enjoy the work hence minimum supervision is
required at work since the employees already know and understand what is required from
them. This is a friendlier approach.

Having worked under both supervisors, I was keen to note that we as Kenyans indeed need
to be bossed around for work to be done since people have side hustles that take up more
of their time and concentration. The only way a person met the requirements is when
deadlines are in place and punishments are outlined.

However, it is also important to note that the bossing around applied to a select few
employees who were already profiled.

My view of the authoritarian approach is that it is effective when dealing with an

unmotivated crew. Its downsides are that it kills motivation, decision making becomes a
one-person responsibility and employees tend to keep their ideas to themselves.

On the other hand, lies the friendlier approach of dealing with employees; the theory (Y),
The theory that assumes the employees are happy to be working there hence minimum
supervision is used and the work quality still remains on point.

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As per my observation, this management method suits the younger employees who as still
building their career portfolio hence they want to build the most out of the work
environment.

Working under theory Y management is more fun as the supervisor is more engaging trying
to reason with the employees as well as asking for their opinions regularly.

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CAT 3. CASE STUDY ON ESTABLISHMENT OF ORGANIZATIONAL
CULTURE.

organizational culture is the set of values, beliefs, attitudes, systems, and rules that outline
and influence employee behavior within an organization.

Newsunplug Kenya is a small media house comprising of 10-20 employees covering all
sectors of the media including content creation on YouTube, publishing and event coverage.
Over the years as a small organization, they have managed to master the art of
organizational culture which motivates the employees to keep on striving to be better.

In this discussion, we’ll look into the aspects of organizational culture and how it is nurtured
by the Newsunplug Kenya fraternity.

Aspects of Organizational Culture.

Core values: Core values that have to be observed by everyone such as time keeping,
tidiness, innovation and teamwork made the employees bind themselves to being
disciplined members of a community with the aim of producing quality content.

Employee empowerment: Looking back at the grassroot levels of the media house,
everyone pushed each other to reach for their greatness. Since the employees are the same
since the inception days, they learnt to complement each other and give each other the
spirit of moving forward.

Learning and development: Life is a continuous learning cycle and that is one of the driving
forces in the organization. Acknowledging that human is to error and there is always room
for development makes the crew easily own up their mistakes and positively accept
correction and they also wont shy away from identifying a flaw in a certain process.

Diversity and inclusion: Having a crew from various educational, social, religious and
economic background enabled everyone air down their opinions from their personal points
of view. Making decisions with everyone in mind made it feel more of a family type of thing.

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Rewards and Recognition: Newsunplug Kenya values employee contributions and
celebrated successes. They implemented a recognition and rewards program,
acknowledging exceptional performance and dedication. This positive reinforcement
encouraged employees to go above and beyond in their roles.

Nurturing Organizational culture.

To cement the feeling of being a small family, Newsunplug utilizes various methods
including;

Celebrating milestones: Milestones however small are celebrated and acknowledged by

everyone and measures are implemented to ensure even greater achievements are
reached.

Luncheons: Once in a while, members converge for a meal. Nothing work related is
discussed and everyone strives to have a good time. This ensures people bond at a personal
level.

Feedback mechanisms: Well-laid out communication channels are in place to ensure

everyone’s pleas are heard and something is figure out as soon as possible. This makes the
employees feel included in the family.

Onboarding: During the onboarding process, new employees were introduced to the
company's vision, core values, and culture. They are given an overview of the company's
history, goals, and how their roles aligned with the organization's mission. They are also
taken through the premises and shown the features and different locations in the
organization.

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REFERENCES

1. Team, C. (2023). Management Theories. Corporate Finance Institute.

https://corporatefinanceinstitute.com/resources/management/management-theories/

2. Stahl, A. (2021, December 17). 3 Benefits Of Diversity In The Workplace. Forbes.

https://www.forbes.com/sites/ashleystahl/2021/12/17/3-benefits-of-diversity-in-the-

workplace/?sh=7f610dfd22ed