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    Srilekha N

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    Debasish Rout

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    © All Rights Reserved
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    Srilekha N

    Uploaded by

    Debasish Rout
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    10 views2 pages

    Srilekha N

    Uploaded by

    Debasish Rout

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    Srilekha Nagunuri

    Contact No.: +91 8885777043 / E-Mail:


    nsrilekha043@gmail.com
    Summary:
    • Having 4+ years of experience in Information Technology with various tools and
    technologies with demonstrated experience in Application support, Production
    support.

    Work Experience

    Home Credit India Pvt Ltd Senior Administrative Jul’23 – Till Date

    Projects Handling: JointLending, Revolving Loans


    Key Deliverables:

    • Application system Monitoring, Performance Monitoring, DB Monitoring and acknowledge escalation


    within defined TAT.
    • Good at Splunk debugging skills and managing indexes.
    • Experience using Splunk to monitor log files, databases, web services, and other types of monitoring
    end points Troubleshoot production issues and identify root cause.
    • Monitor system performance and ensure availability of services.
    • Provided 24/7 on-call support for production, strong team player, good analytical skills.
    • Experience with Monitoring tools like GRAFANA, NAGIOS etc.
    • Experience with Ticketing tools like JIRA, SERVICEDESK, ZOHO etc.
    • Experience with running SQL (DDL, DML, DCL), Oracle DB queries according to business
    requirement.
    • Attending production calls from operational users, troubleshooting and resolving issues of related
    applications.
    • Responsible for providing the day-to-day status of Tickets/Issues which are unresolved Perform daily
    System checks & Monitor application, Databases.

    NR Switch N Radio Service Pvt Ltd Support Engineer May’22 – May’23

    Projects Handled: Airtel


    Client Name: Ericsson India Pvt Ltd
    Key Deliverables:
    • Manage Planning, Implementation and Handover of Project.
    • Manage the activities for site Installation, Integration and Quality.
    • Manage and Monitor staff Team for timely issuance of POs from the customer and submission of
    desired reports in time to the customer.
    • Ensure to meet the Timeline of the Project as per agreed with the Customer.
    • Ensure to meet the target and close monitor of H/W Installation along with looking after the End-
    to-End media clearance and commissioning and integration of sites.
    • Preparing MOM and assigning tasks to respective stakeholders.
    • Developing positive relationships with a wide variety of groups: sales, engineering, maintenance,
    management
    • Managing the best utilization of resources.
    Sai Roshni Capital Private Limited IT Support Engineer Nov’21 - Apr’22

    Projects Handled: Open Bravo (Finance module)


    Key Deliverables:

    • Assisted senior developers with manual testing of API's and resulting in an improved user interface.
    • Being a Support Engineer, worked on API's testing manually through Postman as an End User.
    • Worked with senior developers to design and implement new features resulting in a 10% increase in
    customer satisfaction.
    • Demonstrated and strong experience working with software engineering infrastructure, setup and
    deployment.

    Crayonte Technologies Application Support Engineer Sep’19 - Sep’21

    Projects Handled: INFOR LN


    Key Deliverables:

    • Addressed reported issues in the end-user facing trading platform resulting in a 50% reduction in bug
    reports.
    • Translated technical requirements to facilitate application resulting in a 20% increase in application
    speed.
    • Maintained documents and records, executed various clerical duties, and performed other tasks as
    required.
    • Analyze application data to assess performance and uncover problem.
    • Coordinate resolutions with development team and project managers.
    • Translated technical requirements to facilitate application resulting in a 20% increase in application
    speed.
    • Installation of solutions and patches on the application based on tool compatibility.
    • Working experience in Window, Unix, RHEL operating systems, Active Directory, MS office and IT
    operations etc.

    Technical Skills:
    • Databases: Oracle DB, SQL database, writing queries, identifying issues.
    • Monitoring tools: Splunk, Jira, Incident Management, Grafana, Nagios.
    • Ticketing tools: Jira, ZOHO, ServiceDesk
    • Operating system such as Window, Unix.
    • Experience with Active directory (AD), API testing, Power point, Word, Excel, and
    Microsoft O365 & MS-office suite.

    Educational Qualification:
    • B. TECH (CSE) from Jawaharlal Nehru Technological University.

    Declaration: I hereby declare that the above information is true to the best of my knowledge & belief.

    Date:
    Place: NCR Srilekha Nagunuri

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