Service Manual: Epson

Confidential
Service manual
TM-T20
Issued Date , ,
Issued by
English
M00025800
Rev.A
EPSON
Confidential TM-T20 Service Manual
CONFIDENTIALITY AGREEMENT
BY USING THIS DOCUMENT, YOU AGREE TO ABIDE BY THE TERMS OF THIS AGREEMENT. PLEASE RETURN
THIS DOCUMENT IMMEDIATELY IF YOU DO NOT AGREE TO THESE TERMS.
❏ This document contains confidential, proprietary information of Seiko Epson Corporation or its affiliates. You
must keep such information confidential. If the user is a business entity or organization, you must limit disclosure
to those of your employees, agents, and contractors who have a need to know and who are also bound by
obligations of confidentiality.
❏ On the earlier of (a) termination of your relationship with Seiko Epson, or (b) Seiko Epson’s request, you must
stop using the confidential information. You must then return or destroy the information, as directed by Seiko
Epson.
❏ If a court, arbitrator, government agency, or the like orders you to disclose any confidential information, you must
immediately notify Seiko Epson. You agree to give Seiko Epson reasonable cooperation and assistance in the
negotiation.
❏ You may use confidential information only for the purpose of operating or servicing the products to which the
document relates, unless you obtain the prior written consent of Seiko Epson for some other use.
❏ Seiko Epson warrants that it has the right to disclose the confidential information. SEIKO EPSON MAKES NO
OTHER WARRANTIES CONCERNING THE CONFIDENTIAL INFORMATION OR ANY OTHER
INFORMATION IN THE DOCUMENT, INCLUDING (WITHOUT LIMITATION) ANY WARRANTY OF TITLE
OR NON-INFRINGEMENT. Seiko Epson has no liability for loss or damage arising from or relating to your use of
or reliance on the information in the document.
❏ You may not reproduce, store, or transmit the confidential information in any form or by any means (electronic,
mechanical, photocopying, recording, or otherwise) without the prior written permission of Seiko Epson.
❏ Your obligations under this Agreement are in addition to any other legal obligations. Seiko Epson does not waive
any right under this Agreement by failing to exercise it. The laws of Japan apply to this Agreement.
Cautions
❏ No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation.
❏ The contents of this document are subject to change without notice. Please contact us for the latest information.
❏ While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no
responsibility for errors or omissions.
❏ Neither is any liability assumed for damages resulting from the use of the information contained herein.
❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties
for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or
abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.
❏ Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options
or any consumable products other than those designated as Original EPSON Products or EPSON Approved
Products by Seiko Epson Corporation.
EPSON® and ESC/POS® are registered trademarks of Seiko Epson Corporation.
Rev. A i
Confidential
For Safe Repair and Maintenance Work
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
WARNING:
You must follow warnings carefully to avoid serious bodily injury.
CAUTION:
Observe cautions to avoid minor injury to yourself, damage to your equipment, or loss of
data.
Note:
Notes have important information and useful tips on the operation of your equipment.
Safety Precautions on Handling

This section presents important information intended to ensure safe and effective use of this
product. Please read this section carefully and store it in an accessible location.
WARNING:
Shut down your equipment immediately if it produces smoke, a strange odor, or unusual
noise. Continued use may lead to fire or electric shock. Immediately unplug the
equipment.
Only disassemble this product as described in this manual. Do not make modifications to
the unit. Tampering with this product may result in injury, fire, or electric shock.
Never insert or disconnect the power plug with wet hands. Doing so may result in severe
shock.
Do not allow foreign matter to fall into the equipment. Penetration of foreign objects
may lead to fire or shock.
If water or other liquid spills into this equipment, unplug the power cord immediately.
Continued usage may lead to fire or shock.
Do not place multiple loads on the power outlet (wall outlet). Overloading the outlet
may lead to fire.
ii Rev. A
Handle the power cord with care. Improper handling may lead to fire or shock.
Do not modify or attempt to repair the cord.
Do not place any object on top of the cord.
Avoid excessive bending, twisting, and pulling.
Do not place cord near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the prongs all the way in.
CAUTION:
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or
cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity and
dust may cause equipment damage, fire, or shock.
Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
To ensure safety, please unplug this product prior to leaving it unused for an extended
period.
Do not touch the thermal head or paper feed motor. Wait for the head and the motor
to cool. The head and the motor can be very hot after printing for a long time. Touching
them may cause burns.
Safety Precautions on Maintenance/Repair/Inspection
WARNING:
Remove the power cord and all other cables from this product before disassembly or
reassembly to prevent electrical shock.
To prevent the possibility of electrical shock, do not perform maintenance, repair, or

inspection during a thunderstorm.
If you want to use a compressed air product, such as an air duster, for cleaning during
repair and maintenance, use of products containing flammable gas is prohibited.
Rev. A iii
Confidential
CAUTION:
Wear a grounded wrist band when handling the internal circuit board to prevent
damage from static electricity.
When removing the internal circuit board, place it on an anti-static rubber sheet or
similar surface to prevent damage from static electricity.
Parts on the circuit board may become hot during operation. Therefore, wait
approximately 10 minutes after turning the power off before touching them.
Be careful not to subject the circuit board to shock or vibration, because this may
damage it.
Do not touch the circuit board or cable terminals with your hands to prevent
contamination that may result in a malfunction.
Do not use an alcohol, benzine, thinner, trichloroethylene, or ketone-based solvent to

clean the parts. This type of solvent may damage the plastic and rubber parts.
Wipe off any dirt with a dry or slightly moist cloth. Be sure to remove the power cord from
the outlet at this time.
Note on Disposal
Note:
Follow current laws or regulations when disposing of the product.
Modular Connector
Use the modular connector specifically designed for cash drawers for this product. Do not
connect this connector to an ordinary telephone line.
iv Rev. A
About this Manual
Aim of the Manual

This manual was created to provide the information on printer maintenance and repair required
by technicians who handle this work.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview Describes features and general specifications for

the TM-T20.
Chapter 2 Handling Gives information on how to handle and operate

the TM-T20.
Chapter 3 Troubleshooting Explains how to troubleshoot problems.
Chapter 4 Disassembly/Assembly Describes assembly and disassembly procedure

for the TM-T20.
Chapter 5 Adjustment Provides methods for adjustment.
Chapter 6 Maintenance Describes routine maintenance procedures, such

as cleaning.
Appendix A Parts List and Tools Provides a parts list and tool list for repair. Also
describes screw types.
Appendix B Exploded Diagrams Provides exploded diagrams for the TM-T20.
Rev. A v
Confidential
Contents
For Safe Repair and Maintenance Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Key to Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Safety Precautions on Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Safety Precautions on Maintenance/Repair/Inspection . . . . . . . . . . . iii
Note on Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Modular Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Aim of the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Manual Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Contents
Revision Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Chapter 1 Product Overview
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installation Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General Specifications for Standard Model . . . . . . . . . . . . . . . . . . . . . . . . . 3
Basic Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Character Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Environmental Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Customized Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2 Handling
Safety Precautions on Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Roll Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Autocutter Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printer Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Paper Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing the Roll Paper Guide Assembly . . . . . . . . . . . . . . . . . . . . . . . . 6
Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Transporting the TM-T20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preparing the Packing Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Securing the Roll Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Packing with External Packing Materials . . . . . . . . . . . . . . . . . . . . . . . . . 10
vi Contents Rev. A
Chapter 3 Troubleshooting
Repair Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Outline of Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Repair Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Confirming the Printer Status (before repair) . . . . . . . . . . . . . . . . . . . . . . . . . 2
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Self-test Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Self-test Printout Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Customize value setting mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Diagnosing Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using the ERROR LED to Troubleshoot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
When the ERROR LED is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
When the ERROR LED Flashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Symptoms and Recovery Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
(Power) LED is Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Mechanical Initialization is Not Performed . . . . . . . . . . . . . . . . . . . . . . . 8
Self-test is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printing is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Paper Feed Operation is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . 9
Print Result is Not Normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Autocutting is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Sensor Functions Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Drawer Does Not Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 4 Disassembly and Assembly
Notes for Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Quickest Disassembly Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tools Required for Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . 2
Disassembling TM-T20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Removing the Autocutter Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Removing the Roll Paper Cover Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Removing the Platen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Removing the Fixed Blade / Blade Holder Spring . . . . . . . . . . . . . . . . . . 6
Removing the Roll Paper Cover Assembly . . . . . . . . . . . . . . . . . . . . . . . 8
Removing the Lower Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Removing the Lower Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Removing the Power Supply Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Removing the Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Removing the Main Circuit Board Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing the MCB Frame Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Removing the Panel Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the Mechanism Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Disassembling the Mechanism Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing the Upper case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing the Autocutter Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing the Thermal Print Head Assembly . . . . . . . . . . . . . . . . . . . . . . 22
Lead Wire Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Lead Wires on the Mechanism Unit (122) . . . . . . . . . . . . . . . . . . . . . . . . 24
Lead Wires on the Main Circuit Board Assembly (201) . . . . . . . . . . . . . 25
Connector Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Main Circuit Board Unit (201) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Rev. A Contents vii

Confidential
Chapter 5 Adjustment / Check
How to Carry Out the Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Parts/Units for which Adjustments are Needed . . . . . . . . . . . . . . . . . . . . . . . 2
Adjustments for Each Part/Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Adjustment Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Adjustment and Check Using Adjustment Program . . . . . . . . . . . . . . . . . . . 4
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Startup the Adjustment Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adjustment Program Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Real Time Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Printer Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 6 Maintenance
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Cleaning the Printer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 7 Parts List and Tool List
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Alphanumeric Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Reference Number Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Screw Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Diagrams and Lubrication Diagrams
Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
TM-T20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Printer Mechanism Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Attachiment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
viii Contents Rev. A

Rev. A Contents ix
Confidential
Revision Sheet
Revision Page Altered Items and Contents
Rev. A All First release
viii Rev. A
Chapter 1
Product Overview
The TM‐T20 is a thermal printer for a POS PC.
This chapter describes features and general specifications for the TM‐T20.
Figure 1-1 Product overview
Features
The TM‐T20 has the following features:
General
❏ Power source is mounted.
❏ Paper width can be changed from 80 mm to 58 mm with the roll paper guide assembly.
❏ CD‐ROM with driver, utility and manual is included.
Printing
❏ Maximum print speed is 150 mm/s {5.9ʺ/s}.
Installation Directions
You can install the printer horizontally on a flat surface, vertically or wall‐hanging installation.
Rev. A Product Overview 1-1

Confidential
Paper Handling
❏ Easy drop‐in paper loading.
Interface
❏ Serial interface or USB interface is mounted.
❏ Supports virtual USB serial interface and virtual parallel interface.
Software
❏ Command protocol is based on the ESC/POS® Proprietary Command System.
❏ OPOS ADK and Windows® printer drivers are available.
❏ In addition to supporting standard bar code printing, GS1‐DataBar, two‐dimensional

symbol (PDF417, QR code, MaxiCode, Composite Symbology) printing is possible.
❏ Various layouts are possible by using page mode.
❏ Maintenance counter function is supported.
❏ A vast range of language support (code pages, Windows drivers, and user’s manual)
Environment
❏ Compliant with International Energy Star Program
1-2 Product Overview Rev. A

General Specifications for Standard Model
Basic Specifications
Specifications
Item 80 mm paper width 58 mm paper width
Print method Thermal line printing
Dot density 230 dpi × 230 dpi [dots per 25.4 mm {1"}]
Print direction Unidirectional with friction feed
Text: 150 mm/s {5.91"/s}, 40 lps (3.75 mm {0.15"} feed)

Page mode, raster bit-image: 150 mm/s {5.91"/s}
Ladder bar code and 2D symbol: 100 mm/s {2.4"/s}
Maximum printing speed
The values are when the printer prints with “Normal” density at 24 V and 25 °C {77 °F}
Speed is adjusted automatically depending on the voltage applied and head
temperature.
Normal (default) 72.1 mm {2.83"}, 576 dot positions 52.6 mm {2.07"}, 420 dot positions
Print width
42 digit 68.3 mm {2.68"}, 576 dot positions 47.3 mm {1.86"}, 378 dot positions
Characters Normal (default) Font A: 48 digits; Font B: 64 digits Font A: 35 digits; Font B: 46 digits
per line 42 digit Font A: 42 digits; Font B: 60 digits Font A: 42 digits; Font B: 31 digits
Normal (default) Font A: 0.25 mm {0.01"} (2 dots); Font B: 0.25 mm {0.01"} (2 dots)
Character
spacing Font A: 0.38 mm {0.01"} (3 dots); Font A: 0.25 mm {0.01"} (2 dots);
42 digit
Font B: 0.25 mm {0.01"} (2 dots) Font B: 0.25 mm {0.01"} (2 dots)
Paper feed speed Approx. 150 mm/s {approx. 5.91"/s} continuous paper feed
Line spacing (default) 3.75 mm {0.15"}
Overall dimensions 146 × 140 × 199 mm {5.75 × 5.51 × 7.83"} (H × W × D)
Weight (mass) Approximately 1.7 kg {3.74 lb}, except for paper
Receive buffer 4 KB/45 bytes
DKD function 2 drives
lps: lines per second, dpi: dots per 25.4 mm {1"} (dots per inch)

Confidential
Character Specifications
Specifications
Standard/double-height/double-width/double-width and double-height

Font A: 1.25 × 3 mm/1.25 × 6 mm/2.5 × 3 mm/2.5 × 6 mm
Normal (default) {0.04 × 0.11"/0.04 × 0.23"/0.09 × 0.11"/0.09 × 0.23"}
Font B: 0.88 × 2.13 mm/0.88 × 4.26 mm/1.76 × 2.13 mm/1.76 × 4.26 mm
{0.03 × 0.08"/0.03 × 0.16"/0.06 × 0.08"/0.06 × 0.16"}
Standard/double-height/double-width/ Standard/double-height/double-width/
Character double-width and double-height double-width and double-height
size Font A: 1.25 × 3 mm/1.25 × 6 mm/ Font A: 0.88 × 2.13 mm/0.88 × 4.26 mm/
2.5 × 3 mm/2.5 × 6 mm 1.76 × 2.13 mm/1.76 × 4.26 mm
{0.04 × 0.11"/0.04 × 0.23"/ {0.03 × 0.08"/0.03 × 0.16"/
42 digit
0.09 × 0.11"/0.09 × 0.23"} 0.06 × 0.08"/0.06 × 0.16"}
Font B: 0.88 × 2.13 mm/0.88 × 4.26 mm/ Font B: 1.25 × 3 mm/1.25 × 6 mm/
1.76 × 2.13 mm/1.76 × 4.26 mm 2.5 × 3 mm/2.5 × 6 mm
{0.03 × 0.08"/0.03 × 0.16"/ {0.04 × 0.11"/0.04 × 0.23"/
0.06 × 0.08"/0.06 × 0.16"} 0.09 × 0.11"/0.09 × 0.23"}
Standard/double-height/double-width/ Standard/double-height/double-width/
double-width and double-height double-width and double-height
Normal (default)
Font A: 48/48/24/24 Font A: 35/35/17/17
Characters Font B: 64/64/32/32 Font B: 46/46/23/23
per line Standard/double-height/double-width/ Standard/double-height/double-width/
double-width and double-height double-width and double-height
42 digit
Font A: 42/42/21/21 Font A: 42/42/21/21
Font B: 60/60/30/30 Font B: 31/31/15/15
Alphanumeric characters: 95 International character sets: 18 sets

Number of characters
Extended graphics: 128 × 43 pages (including user-defined page)
Normal (default) Font A: 12 × 24; Font B: 9 × 17 (including 2-dot horizontal spacing)
Character Font A: 13 × 24 Font A: 9 × 17

structure* 42 digit
(including 3-dot horizontal spacing); (including 2-dot horizontal spacing);
Font B: 9 × 17 Font B: 12 × 24
(including 2-dot horizontal spacing) (including 2-dot horizontal spacing)
*: Font A is the default.
Paper Specifications
Specifications
Paper type Specified thermal paper
Roll paper size 79.5 mm ± 0.5 mm {3.13" ± 0.02"}, 57.5 mm ± 0.5 mm {2.26" ± 0.02"},
Maximum outside diameter φ 12 mm {3.26"}

Roll Paper spool diameter Inside: φ 12 mm {0.47"}; Outside: φ 18 mm {0.71"}
Thermal paper type NTP080-80 NTP058-80
Interface
Item Specifications
Interface Serial, USB (full-speed)

Electrical Specifications
Item Specifications
Rated voltage 100 ~ 240 VAC
Rated frequency 50 ~ 60 Hz
Rated current 1.0 A
Reliability
Item Specifications
Mechanism: 15,000,000 lines (Printing and paper feeding. When repeating 10 lines printing
for 3.75 mm {0.15} 15 lines feed with 10 lines printing and 5 lines paper
Life feeding)
Thermal head: 100 million pulses, 100 km
Autocutter: 1,500,000 cuts
MTBF 360,000 hours
60,000,000 lines
MCBF (Average failure interval based on failures relating to wearout and random failures up to the
life of 15 million lines.)
Environmental Specification
Item Specifications
Operating: 5 to 45 °C {41 to 113 °F}

Temperature
Storage: –10 to 50 °C {14 to 122 °F}, except for paper
Operating: 10 to 90% RH
Humidity
Storage: 10 to 90% RH, except for paper
Noise Operating: approx. 55 dB (at the bystander position)

Confidential
Detectors
The TM‐T20 has the paper detector and cover open detector.
Cover open detector
Paper detector
Figure 1-2
Paper detectors
A microswitch that detects whether paper is present or not. When the detector senses a paper
end, printing stops. Install new roll paper, and close the printer cover; then printing restarts.
Note:
If you use paper other than the specified paper, the paper detector may not work correctly.
Cover open detector

This is a microswitch that monitors the printer cover. When the detector senses a cover open
during printing, the ERROR LED flashes, and printing stops. When the detector senses a cover
open while the printer is in standby mode, the printer goes offline. The printer recovers when
the cover is closed.
Note:
Whether the cover is open or not does not affect the status reported by the paper detector.

Customized Values
The customized values can be set with the TM‐T20 Adjustment Program.
For details, refer to “Adjustment and Check Using Adjustment Program” on page 5‐4.
Item Specifications
Roll paper width 58 mm/80 mm
Print density Levels 1 - 7
Printing speed Levels 1 - 13
Thai font printing control Three pass printing/one pass printing
Default of character code table 43 pages set by the command (ESC t)
Default of international character 18 types set by the command (ESC R)
Digit number emulation mode Normal digit mode/42 digit mode
Auto paper cut when cover is closed Cut/Uncut
Auto replacement for font A Not replaced/font B
Auto replacement for font B Not replaced/font A
Buzzer function - Enable/disable option buzzer Enable/Disable
Buzzer function - Number of buzzers sounds when

Off/One/Continuously
error occurs
Buzzer function - Sound pattern for autocut

Five patterns settable by the command (ESC (A)
command
Buzzer function - Number of buzzers sounds for

Off/One
autocut command
Buzzer function - Sound pattern for specified pulse

Five patterns settableby the command (ESC (A)
occurrence command 1

Off/One
specified pulse occurrence command 1
Buzzer function - Sound pattern for specified pulse

Five patterns settable by the command (ESC (A)
occurrence command 2

Off/One
specified pulse occurrence command 2

Confidential
Memory Switches
The memory switch setting can be executed from the TM-T20 Adjustment Program.
For details, refer to “Adjustment and Check Using Adjustment Program” on page 5‐4.
❏ Memory switch 1
Value
Bit Function Default
ON OFF
1 Reserved (Do not change settings) --- --- OFF
2 Receive buffer capacity 45 bytes 4 KB OFF
• Offline
3 BUSY condition •Receive buffer full OFF
• Receive buffer full
4 Data reception error Prints “?” Ignored OFF
5 Auto line feed Always disabled Always enabled OFF
6 (Reserved) --- --- OFF
❏ Memory switch 5
Value
Bit Function Default
ON OFF
USB low power consumption OFF

1 Disabled Enabled
function setting
Releases the BUSY Releases the BUSY

state when the state when the
Sets the release condition of the
2 remaining capacity remaining capacity OFF
receive buffer BUSY state
of the receive buffer of the receive buffer
reaches 138 bytes. reaches 256 bytes.
3 (Undefined) --- --- OFF

Chapter 2
Handling
This chapter describes handling and packing for the TM‐T20.
Safety Precautions on Handling
CAUTION:
❏ Do not pull the paper out when the roll paper cover is closed.
❏ Because the thermal elements of the print head and driver IC are easy to break, do
not touch them with any metal objects.
❏ Since the areas around the print head become very hot during and just after
printing, do not touch them.
❏ Do not open the roll paper cover when printing, or the mechanism may get
damaged.
❏ Do not touch the surface of the print head because dust and dirt can stick to the
surface and damage the elements.
❏ Thermal paper containing Na+, K+, and Cl– ions can harm the print head thermal
elements. Therefore, be sure to use only the specified paper.
❏ Label paper cannot be used.
Rev. A Handling 2-1

Confidential
Part Names and Functions
Roll paper cover
Autocutter cover
Control panel
Figure 2-1
Roll Paper Cover
CAUTION:
Do not open the roll paper cover when printing. If you open it especially during
autocutting, the mechanism may be damaged.
Autocutter Cover
Open the autocutter cover to turn the knob to return the autocutter blade to the correct position
when paper jam has occurred. (See “Clearing a Paper Jam” on page 2‐7.)
2-2 Handling Rev. A

Control Panel
(Power) LED
ERROR LED
PAPER LED
FEED button
Figure 2-2 Control panel
(Power) LED: Green

❏ On: Power is stable.
❏ Off: Power is not stable.
ERROR LED: Orange

❏ On: Offline (except during paper feeding using the FEED button, during test printing,
and in the error state).
❏ Flashing: Error status (For more information, see Chapter 3, ʺDiagnosing Failures.ʺ)
❏ Off: Normal condition
PAPER LED: Orange

❏ On: Roll paper end is detected.
❏ Flashing: Self‐test standby state or standby state by macro execution command
❏ Off: Normal condition (Paper is loaded.)
Rev. A Handling 2-3

Confidential
Printer Operations
Installing Roll Paper

When roll paper is used up, the PAPER LED comes on. Replace the roll paper by following the
steps below.
1. Open the roll paper cover by pushing the cover open lever in the direction of the arrow.
Roll paper cover
Cover open lever
Figure 2-3
2. Remove the used roll paper core, if there is one, and insert a new roll.
Figure 2-4
Note:
Be sure that the paper comes off the roll in the correct direction, as shown in the figure below.
Figure 2-5
2-4 Handling Rev. A

3. Pull out the roll paper end a little.
Figure 2-6
4. Close the roll paper cover, and then tear off the paper with the manual cutter.
The paper is automatically cut when the printer power is on.
Manual cutter
Figure 2-7
Paper Feed
Press the FEED button to feed the paper.
FEED button
Figure 2-8
Rev. A Handling 2-5

Confidential
Installing the Roll Paper Guide Assembly
Follow the steps below to install the roll paper guide assembly for using 58 mm width roll paper.
CAUTION:
If you once change the paper width from 80 mm to 58 mm, you cannot change it
back to 80 mm.
When changing the paper width, be sure to make the setting for the paper width
with customized value of TM-T20 Adjustment Program.
1. Open the roll paper cover by pushing the cover open lever.
2. Align the 3 projections on the roll paper guide assembly with the square holes inside the
printer, and push it downwards.
Roll paper guide assembly
Figure 2-9
3. Insert the roll paper and close the roll paper cover.
2-6 Handling Rev. A

Clearing a Paper Jam

Follow the steps below to remove jammed paper.
CAUTION:
Do not touch the print head. It may be very hot after printing.
Print head
Figure 2-10
1. Power off the printer, and then open the roll paper cover.
2. Remove the jammed paper and reload the roll paper, and then close the cover.
3. If jammed paper is stuck in the autocutter blade and the roll paper cover does not open, put
the fingers in the dents in both sides of the autocutter cover, and slide it in the direction of
the arrow to remove it.
Dent
Autocutter cover
Dent
Figure 2-11
Rev. A Handling 2-7

Confidential
4. Turn the knob until you see a triangle in the opening. This returns the autocutter blade to the
normal position.
Opening
Knob
Figure 2-12
5. Close the autocutter cover.
6. Open the roll paper cover and remove the jammed paper.
2-8 Handling Rev. A

Transporting the TM-T20

When transporting the TM‐T20, make sure to pack it in the order described below.
1. Prepare the packing materials (See page 2‐9.)

2. Secure the roll paper cover (See page 2‐9.)
3. Pack the product with the external packing materials (See page 2‐10.)
Preparing the Packing Materials
Prepare the packing materials listed below.
Name ASP QTY.

Protective bag Yes 1
Top pad Yes 1
Pad assembly
Bottom pad Yes 1
Corrugated pad Yes 1
Individual box Yes 1
Tape No ---
Securing the Roll Paper Cover
1. Prepare one piece of tape as shown to use for securing the roll paper cover.
10 mm {0.39"}
Adhesive side
Fold back
60 mm {2.36"}
Figure 2-13
2. Attach one piece of tape to the roll paper cover and autocutter cover as shown. Make the
folded back portion of the tapes come to the roll paper cover side.
Roll paper cover
Autocutter cover
Figure 2-14
Rev. A Handling 2-9

Confidential
Packing with External Packing Materials
1. Insert the TM‐T20 into the individual box. Make sure that the TM‐T20 is not upside‐down
and not tilted in the box.
Corrugated pad
Pad assembly
(Top pad)
Protective bag
Pad assembly
(Bottom pad)
Individual box
Figure 2-15
Notes:
• During transportation, make sure to keep the TM-T20 horizontal, not to tilt it or place it
upsidedown.
2-10 Handling Rev. A

Confidential
TM-T20 Service Manual
Chapter 3
Troubleshooting
This chapter explains how to repair and handle problems that may occur with the TM‐T20.
Deal with any problems and perform repairs according to the repair processes described here.
Repair Process
Outline of Repair
Before preparing the product, confirm the user’s environment (the printer settings). After repair,
confirm that you have restored these same settings in the product, and then return it to the user.
When you repair the product, follow the repair flowchart below.
Repair Flow
Check the printer status before and after repair, as shown in the following flowchart. The
operations to confirm the current status of the printer are explained in the following sections. If
problems are found, follow the instructions in “Diagnosing Failures” to troubleshoot based on
the symptom, change parts, or perform adjustments and settings, if necessary.
Confirming printer status Confirm the printer settings and the

If no trouble is found, (Page 3-2) problem.
reset the printer to the
user’s environment,
and then send the
printer back to the
user. Diagnosing failures With printer status confirmed, identify
(Page 3-6) the problem’s causes and parts.
Assembly/Disassembly
(Chapter 4)
If necessary, change parts or

adjustments/settings, following the
instructions in “Troubleshooting.”
Adjustments/Settings
(Chapter 5)
Figure 3-1
Rev. A Troubleshooting 3-1

Confidential
Confirming the Printer Status (before repair)
Confirm the status of the printer you are repairing by following the steps below.
Find the problem by turning the power on, running a self‐test, and running the all function tests
with the TM‐T20 Adjustment Program. Perform the appropriate measures for the symptom,
referring to “Diagnosing Failures.”
1. Turn the power on.
Normal operation Problems
(1) POWER LED comes on. • POWER LED is not on. (See “(Power) LED is Not On” on page 3-8.)
• Mechanical initialization does not occur. (See “Mechanical
(2) Mechanical initialization occurs. Initialization is Not Performed” on page 3-8.)
• ERROR LED light comes on. (See “When the ERROR LED is On” on
page 3-7.)
• ERROR LED is flashing. (See “When the ERROR LED Flashes” on page 3-
7.)
2. Run the self‐test.

For information on how to run the self‐test, see “Self‐test” on page 3‐3.
(1) POWER LED comes on. • The self-test is not performed. (See “Self-test is Not Performed” on
page 3-8.)
(2) Mechanical initialization occurs. • Printing is not performed. (See “Printing is Not Performed” on page 3-8.)
(3) The status is printed. (See “Self-test • Paper is not fed. (See “Paper Feed Operation is Not Performed” on
Printout Sample” on page 3-4.) page 3-9.)
• Print result is not normal. (See “Print Result is Not Normal” on page 3-9.)
(4) Autocutting is performed. • Paper is not cut. (See “Autocutting is Not Performed” on page 3-9.)
(One point is left uncut.) • ERROR LED lights. (See “When the ERROR LED is On” on page 3-7.)
• ERROR LED flashes. (See “When the ERROR LED Flashes” on page 3-7.)
(5) PAPER LED flashes.
(6) Prints test pattern.
(7) Autocutting is performed.

(One point is left uncut.)
3. Run the all function test in the TM‐T20 Adjustment Program.

For the All Function Test, see “Printer Sequence” on page 5‐7.
Passes all items of the all function test. • Real-end sensor test is not passed. (See “Sensor Functions Failures” on
(See “Printer Sequence” on page 5-7.) page 3-10.)
• Roll paper cover open sensor test is not passed. (See “Sensor Functions
Failures” on page 3-10.)
• Drawer-kick test is not passed. (See “Drawer Does Not Open” on
page 3-10.)
3-2 Troubleshooting Rev. A

Confidential
Self-test
You can confirm the following printer functions by running the self‐test. (For a sample printout,
see “Self‐test Printout Sample” on page 3‐4.)
❏ Firmware version
❏ Interface specification
❏ Buffer capacity
❏ Handshaking operation
❏ Resident characters
❏ Print density
❏ Maintenance information
❏ Memory switch 1 setting
❏ Memory switch 5 setting
Self-test Printing
1. Make sure:
• The printer is turned off.
• Roll paper is installed correctly.
• The roll paper cover is closed.
2. While pressing the FEED button, turn on the printer.
Note:
Keep pressing the FEED button until the printer starts printing.
3. The current status of the printer is printed on the roll paper, and autocutting is performed.
(See “Self‐test Printout Sample” on page 3‐4.)
4. After the printing of the current status is completed, “If you want to continue SELF-
TEST printing, please press Feed button. Select Modes by pressing
Feed Button. Continue SELF-TEST: Less than 1 second, Mode Selection
: 1 second or more.” is printed, and the PAPER LED flashes. Press the FEED button to
begin the printing test that uses the internal characters in the printer.
5. After test printing is completed, “* * * completed * * *“ is printed and then

autocutting is performed.

Confidential
Self-test Printout Sample
A sample of status printing in the self‐test is shown below. (For information on how to perform
the self‐test, see “Self‐test” on page 3‐3.)
Figure 3-2 Self-test printout sample

Confidential
Customize value setting mode

Customize value can be set by the TM‐T20 Adjustment Program (Refer to the page on Page 5‐4)
or Customize value setting mode.
When setting the customize value by the customize value setting mode, please execute the
following procedure.
1. Make sure:
• The printer is turned off.
• Roll paper is installed correctly.

• The roll paper cover is closed.
2. While pressing the FEED button, turn on the printer.
Note:
Keep pressing the FEED button until the printer starts printing.
3. The current status of the printer is printed on the roll paper, and autocutting is performed.
(See “Self‐test Printout Sample” on page 3‐4.)
4. Hold pressing down the FEED button until when the printing of the operation guidance is
started.
5. After the operation guidance is printed, press the FEED button 3 times and then hold on
pressing for 1 second or more.
6. Please follow the printed operation guidance.
• Press the FEED button less than 1 second as many times as the selected mode number.
• Press the FEED button for 1 second or more to decide.

Confidential
Diagnosing Failures
After confirming the printer status (See “Confirming the Printer Status (before repair)” on
page 3‐2.), use one of the following methods to identify the area where the failure occurred.
❏ See the “Symptoms and Recovery Measures” on page 3‐8, to diagnose a failure by the
symptom of the problem. The sections in the list below explain how to isolate the area where
a failure occurred for the following problems.
• ʺ (Power) LED is Not On” on page 3‐8
• “Mechanical Initialization is Not Performed” on page 3‐8
• “Self‐test is Not Performed” on page 3‐8
• “Printing is Not Performed” on page 3‐8
• “Paper Feed Operation is Not Performed” on page 3‐9

• “Print Result is Not Normal” on page 3‐9
• “Autocutting is Not Performed” on page 3‐9
• “Sensor Functions Failures” on page 3‐10
• “Drawer Does Not Open” on page 3‐10
❏ See the tables in the section titled “Using the ERROR LED to Troubleshoot” on page 3‐7 to
diagnose failures using the ERROR LED code.
• When the ERROR LED is On” on page 3‐7
• When the ERROR LED Flashes” on page 3‐7

Confidential
Using the ERROR LED to Troubleshoot

When the ERROR LED is On
Check the following possible causes:
• Roll paper cover is open.
• Roll paper is out.
When the ERROR LED Flashes

• Automatically recoverable error
Error LED flashing pattern Error Description Recovery Reference
Cover open A cover open was Automatically recovers ---
error detected during when the roll paper cover
printing. is closed.
Appox. 160 ms Head high Head temperature is Wait until head ---
約160 ms temperatur extremely high. temperature goes down
e error to the normal value.
Recovers automatically
when the temperature
returns to the normal
value.
• Recoverable error
Autocutter Paper jam Turn off power, remove Page 2-7
error the jammed paper, and
then turn on power again.
(See “Clearing a Paper
Approx. 2.56 s Jam” on page 2-7.)
Autocutter is not normal Replace the autocutter Page 4-20
unit (504).
• Unrecoverable error
Memory R/ Reading/writing cannot Replace the main circuit Page 4-13
W error be performed normally. board unit (201).
High- The power supply Replace the main circuit Page 4-13
voltage voltage is extremely high. board unit (201).
error
Low- The power supply Replace the main circuit Page 4-13
voltage voltage is extremely low. board unit (201).
error
CPU The CPU executes an Replace the main circuit Page 4-13
execution incorrect address. board unit (201).
error
Internal Internal circuits are not Replace the main circuit Page 4-13
circuit connected correctly. board unit (201).
Approx. 2.56 s connection
error
Note: When the error occurs, turn off the power as quickly as possible.

Confidential
Symptoms and Recovery Measures
(Power) LED is Not On
Possible cause/component Points to check Reference Recovery measure
External power supply Replace the power supply unit (112), Page 4-11 Task completed if operation is
or the power cable (120) and check normal.
operation.
Power switch Replace the power switch assembly Page 4-12 Task completed if operation is
(111) and check operation. normal.
(Power) LED Replace the panel board assembly Page 4-16 Task completed if operation is
Main circuit board Replace the main circuit board unit Page 4-13 Task completed if operation is
Mechanical Initialization is Not Performed
External power supply Replace the power supply unit (112), Page 4-11 Task completed if operation is
connection or the power cable (120) and check normal.
operation.
USB cable connection Connect the USB cable (121) --- Task completed if operation is
correctly. normal.
Self-test is Not Performed
Roll paper loading Load the roll paper correctly. Page 2-4 Task completed if operation is
normal.
FEED button Replace the panel board assembly Page 4-16 Task completed if operation is
Printing is Not Performed
normal.
Print head Replace the thermal print head Page 4-22 Task completed if operation is
assembly (507) and check normal.
operation.

Confidential
Paper Feed Operation is Not Performed

normal.
Print Result is Not Normal

Imprinted dots

Dirt on print head Perform a head cleaning operation. Page 6-1 Task completed if operation is
normal.
operation.
Print surface is dirty

Dirt on print head Perform a head cleaning operation. Page 6-1 Task completed if operation is
normal.
Dirt around print head Clean around the print head. Page 6-1 Task completed if operation is
normal.
operation.
Faulty print results

operation.
Platen Replace the platen assembly (110) Page 4-5 Task completed if operation is
and check operation. normal.
Autocutting is Not Performed

Fixed blade Replace the fixed blade (109) and Page 4-6 Task completed if operation is
check operation. normal.
Autocutter unit Replace the autocutter unit (504) Page 4-20 Task completed if operation is
and check operation. normal.

Confidential
Sensor Functions Failures
Cover Cover open Replace the panel board assembly (506) Page 4-16 Task completed if
open detector and check operation. operation is normal.
detection
Main circuit Replace the main circuit board unit Page 4-13 Task completed if
board (201) and check operation. operation is normal.
Roll paper Paper detector Replace the panel board assembly (506) Page 4-16 Task completed if
end and check operation. operation is normal.
detection
Main circuit Replace the main circuit board unit Page 4-13 Task completed if
board (201) and check operation. operation is normal.
Drawer Does Not Open
Connection of the drawer- Connect the drawer-kick --- Task completed if operation is
kick connector connector correctly. normal.
Main circuit board Replace the main circuit board Page 4-13 Task completed if operation is
unit (201) and check operation. normal.

Confidential
Chapter 4
Disassembly and Assembly
This chapter describes assembly and disassembly procedures for the TM‐T20.
Notes for Disassembly and Assembly

Always observe the following precautions when disassembling and assembling the product.
CAUTION:
❏ Always remove the power supply unit from the printer before working. Power flows to
the internal circuit boards even if you turn the printer off with the power switch. You
may damage the printer if you work while the power supply is still attached.
❏ Remove all peripheral equipment connected to the printer before starting work.
❏ Connect or disconnect the flexible flat cable (FFC) straight into or out of the
connector to prevent problems that may result in a malfunction.
❏ Wear a grounded wrist band when handling the internal circuit boards to prevent
damage from static electricity.
❏ When removing an internal circuit board, place it on an anti-static rubber sheet or

similar surface to prevent damage from static electricity.
❏ Be careful not to subject the circuit boards to shock or vibration, because this may
damage them.
❏ To prevent contamination that may result in a malfunction, do not touch the circuit
board or cable terminals with your hands.
❏ Hold circuit boards only by their edges.
❏ Do not touch the connector pins of the FFC.
Rev. A Disassembly and Assembly 4-1

Confidential
Quickest Disassembly Route

The following flowcharts show the quickest route for disassembling each major component.
Remove all the parts/units on the way to the target part.
For assembly, reverse the steps.

“Assembly Points” headings indicate points where you need to pay special attention when
assembling. Be sure to follow the instructions given in the places where adjustment is required.
Flowchart
Start
Autocutter cover Lower case Roll paper cover Platen assembly Fixed blade
(Page 4‐3) assembly unit (Page 4‐5) Blade holder spring
(Page 4‐9) (Page 4‐4) (Page 4‐6)
Roll paper cover Lower plate Roll paper cover

unit (Page 4‐10) assembly
(Page 4‐4) (Page 4‐8)
Lower case Power switch Power supply unit

assembly assembly (Page 4‐11)
(Page 4‐9) (Page 4‐12)
Main circuit board

Upper case
unit
(Page 4‐19)
(Page 4‐13)
Lower plate Power supply unit

(Page 4‐10) (Page 4‐11)
Autocutter unit MCB frame

(Page 4‐20) assembly
(Page 4‐15)
Thermal print head Panel board

Autocutter cover
assembly (Page 4‐3) assembly
(Page 4‐22) (Page 4‐16)
: After Service Parts
: Not After Service Parts, but

Roll paper cover need to be removed
unit
(Page 4‐4) : After Service Parts need to be
removed on the way to the
target part
Mechanism unit
(Page 4‐18)
Tools Required for Disassembly and Assembly

Tools required for assembly and disassembly of the product are shown in Appendix A.
4-2 Disassembly and Assembly Rev. A

Confidential
Disassembling TM-T20
Removing the Autocutter Cover

1. Release the hooks of the autocutter cover (101), and remove the autocutter cover (101) by
sliding it frontward.
Hook
Hook
Autocutter cover (101)
Figure 4-1

Confidential
Removing the Roll Paper Cover Unit

1. Open the roll paper cover unit (1003).
2. Release the two dowels of the roll paper cover unit (1003) from the two holes of the upper
case (503) by widening the hinge part of the roll paper cover unit (1003), and remove the roll
paper cover unit (1003).
Assembly Point:
Align the two dowels of roll paper cover unit (1003) with the two holes of the upper case (503).
Roll paper cover unit (1003)
Dowel
Hole Dowel
Upper case (503)
Hole
Figure 4-2

Confidential
Removing the Platen Assembly

2. Remove the E‐ring (E02) and the paper feeding roller bearing (108), and remove the platen
assembly (110).
Roll paper cover unit (1003)
Platen assembly (110)
Paper feeding roller

bearing (108)
E-ring (E02)
Figure 4-3

Confidential
Removing the Fixed Blade / Blade Holder Spring

2. Remove the E‐ring (E01), and remove the cover open lever (1005) by sliding the lever shaft
(1004) to the left.
3. Remove the two screws (S03) that secure the roll paper cover frame assembly (1006), and
remove the roll paper cover frame assembly (1006).
Assembly Point:
Align the two hooks of the roll paper cover frame assembly (1006) with the two ribs of the roll paper
cover assembly (106).
4. Remove the lever spring (104).
Assembly Point:
Hitch the lever spring (104) surely to the hook of the open lever (105) and groove of the roll paper
cover frame assembly (1006).
For reassembly
Rib
Roll paper cover assembly (106)

Hook
Roll paper cover frame assembly (1006)
Cover open lever (1005)
E-ring (E01)
Screws
(S03) Lever spring
For reassembly (104)
Open lever
(105)
Hook
Lever shaft (1004)

Groove
Lever spring (104)
Figure 4-4

Confidential
5. Pull out the lever shaft (1004) from the roll paper cover frame assembly (1006), and remove
the open lever (105).
CAUTION:
Do not deform the blade holder spring (107).
6. Hold up the blade holder spring (107), and remove the fixed blade (109).
Assembly Points:
• Align the left and right projections of the fixed blade (109) with the two notches of the roll paper
cover frame assembly (1006).
• Align the projection of the roll paper cover frame assembly (1006) with the notch in the center of
the fixed blade (109).
7. Release the hook of the blade holder spring (107) and remove the blade holder spring (107).
Assembly Point:
Attach the blade holder spring (107) as shown below.
Lever shaft (1004)
For reassembly Open lever (105)

Hook
Blade holder spring (107)
Roll paper cover frame assembly

(1006)
Fixed blade (109)
Figure 4-5

Confidential
Removing the Roll Paper Cover Assembly

1. Remove the roll paper cover unit (1003). (See page 4‐4.)
2. Remove the E‐ring (E01), and remove the cover open lever (1005) by sliding the lever shaft
(1004) to the left.
3. Remove the two screws (S03) that secure the roll paper cover frame assembly (1006), and
remove the roll paper cover frame assembly (1006).
Assembly Point:
Align the two hooks of the roll paper cover frame assembly (1006) with the two ribs of the roll paper
cover assembly (106).
For reassembly
Rib
Roll paper cover assembly (106)

Hook
Cover open lever (1005)
Roll paper cover frame assembly (1006)
Lever shaft (1004)
E-ring (E01)
Screws (S03)
Figure 4-6

Confidential
Removing the Lower Case Assembly

1. Remove three screws (S01) on the bottom of the printer that secure the lower case assembly
(102), and remove the lower case assembly (102).
Assembly Point:
When installing the lower case assembly (102), be careful not to catch the lead wires between the
frame and the lower case assembly (102).
Note:
The rubber feet (103) can be replaced individually, since the feet are specified as ASP.
Rubber feet (103) Screws (S01)
Screw (S01)
Rubber feet (103)
Lower case assembly (102)
Figure 4-7

Confidential
Removing the Lower Plate

1. Remove the lower case assembly (102). (See page 4‐9.)
2. Remove the earth screw (S02) that secures the lower plate (1002), and remove the lower plate
(1002) by sliding in the direction of the arrow.
Assembly Point:
When installing the lower plate (1002), be careful not to catch the lead wires.
Earth screw (S02)
Lower plate (1002)
Figure 4-8

Confidential
Removing the Power Supply Unit

2. Remove the lower plate (1002). (See page 4‐10.)
3. Disconnect the connector (CN2) of the power supply unit (112) from the main circuit board
unit (201).
4. Remove the two screws (S02) that secure the PS plate (1001), an remove the PS plate (1001).
5. Pull out the lead wire of the power supply unit (112) from the ferrite core (113), and remove
the power supply unit (112).
Assembly Point:
Install the power supply unit with its label side facing inside.
Earth screws (S02)
PS plate (1001)
Power supply unit (112)
Ferrite core (113)
Label attaching side

(on the bottom)
Figure 4-9

Confidential
Removing the Power Switch Assembly

3. Disconnect the connector (CN1) of the power switch assembly (111) from the main circuit
board unit (201).
4. Remove the power switch assembly (111) by pressing in the sides of the power switch
assembly (111) and pulling it up.
Assembly Point:
Install the power switch assembly (111) so that the white dot on the switch is as shown below.
For reassembly
Front
Power switch assembly (111)
Figure 4-10

Confidential
Removing the Main Circuit Board Unit

3. Remove the power switch assembly (111). (See page 4‐11.)
4. Peel off the two pieces of acetate tape, and disconnect all connectors attached to the main
circuit board unit (201).
5. Peel off the double‐sided tape that secure the head FFC, and pull out the head FFC from the
hole on the front side of the MCB frame assembly (1007).
6. Pull out the lead wires from the hole on the side of the MCB frame assembly (1007).

Confidential
CAUTION:
When removing the main circuit board unit (201) in Step 7, be careful not to let it
touch the MCB frame assembly (1007).
7. Remove the five earth screws (S02) that secure the main circuit board unit (201), and remove
the main circuit board unit (201).
Earth screws (S02)

Earth screws (S02)
Main circuit board unit (201)
Acetate tape
MCB frame assembly (1007) Head FFC
Double-sided tape
Acetate tape
Earth screw (S02)
Figure 4-11
Assembly Points:
• Align the dowel of the MCB frame assembly (1007) with the hole of the main circuit board unit (201).
• When installing the main circuit board unit (201), be careful not to let it touch the MCB frame
assembly (1007).
• For arrangement of lead wires, see “Lead Wire Arrangements” on page 4-24.
Adjustment:
Adjustments must be carried out after the following part has been replaced.
• “Main circuit board unit (If connection with PC is available.)” on page 5-2

Confidential
Removing the MCB Frame Assembly

4. Remove the main circuit board unit (201). (See page 4‐13.)
5. Remove the power supply unit (112). (See page 4‐11.)
6. Remove the screw (S03) and two earth screws (S02) that secure the MCB frame assembly
(1007), and remove the MCB frame assembly (1007).
Earth screws (S02)

Screw (S03)
MCB frame assembly (1007)
Main unit
Figure 4-12
Assembly Points:
• Align the three dowels on the MCB frame assembly (1007) with the three holes on the main unit.

Confidential
Removing the Panel Board Assembly

6. Remove the MCB frame assembly (1007). (See page 4‐15.)
7. Remove the screw (S06) that secures the panel board of the panel board assembly (506).
8. Peel off the two pieces of acetate tape that secure the lead wires of the panel board assembly
(506).
9. Remove the screw (S04) that secures the paper detector of the panel board assembly (506),
and remove the paper detector.
Assembly Points:
• Align the dowel on the paper detector with the hole on the main unit.
• Route the lead wires of the paper detector through the notch (A) of the main unit.

Confidential
10. Remove the screw (S07) that secures the cover open detector of the panel board assembly
(506), and remove the panel board assembly (506).
Assembly Points:
• Align the dowel on the cover open detector with the hole on the main unit.
• Route the lead wires of the cover open detector through the notches (A, B) of the main unit.
• Secure the lead wires of the panel board assembly (506) with acetate tape as shown below.
For reassembly
Cover open detector
[Panel board assembly (506)]
Screw (S06)
Paper detector
[Panel board assembly (506)]
For reassembly
Screw (S07)
Panel board
For reassembly
[Panel board
assembly (506)]
A
Screw (S04)
Lead wire of cover

open detector
For reassembly
Lead wire of
paper
detector
B
Lead wire of cover
open detector
Figure 4-13
Adjustment:
• “Panel board assembly” on page 5-2

Confidential
Removing the Mechanism Unit

6. Remove the MCB frame assembly (1007). (See page 4‐15.)
7. Remove the autocutter cover (101). (See page 4‐3.)
Mechanism unit (122)
Figure 4-14
Assembly Point:
For arrangement of lead wires, see “Lead Wire Arrangements” on page 4-24.
Adjustment:
• “Mechanism assembly” on page 5-2

Confidential
Disassembling the Mechanism Unit
Removing the Upper case

4. Remove the four screws (S05 × 2, S06 × 2) that secure the upper case (503).
5. Remove the screw (S06) that secures the panel board of the panel board assembly (506), and
remove the upper case (503).
Assembly Point:
Align the dowel on the upper case (503) with the hole on the main unit.
Screws (S06)
Upper case (503)

Screw (S05)
Panel board
[Panel board
assembly (506)]
Screw (S06)
For reassembly Screw (S05)
Dowel and
positioning hole
Main unit
Figure 4-15

Confidential
Removing the Autocutter Unit

4. Remove the upper case (503). (See page 4‐19.)
6. Peel of the one piece of acetate tape, and release the lead wires from the MCB frame
assembly (1007).
7. Disconnect the connector (CN8) of the autocutter unit (504) from the main circuit board unit
(201), and pull out the lead wires from the hole of the MCB frame assembly (1007).

Confidential
8. Remove the two screws (S05) that secure the autocutter unit (504), and remove the
autocutter unit (504).
Assembly Points:
• Align the four projections on the main unit with the two notches and two holes of the autocutter
unit (504).
• Pass the lead wires of the autocutter unit (504) through the hole on the MCB frame assembly
(1007).
Screws (S05)
Autocutter unit (504)
For reassembly
For reassembly
Acetate tape
MCB frame assembly (1007)
Main unit
Figure 4-16
Adjustment:
• “Autocutter unit” on page 5-2

Confidential
Removing the Thermal Print Head Assembly
CAUTION
❏ Note that the thermal head becomes very hot during operation. Be sure to wait
about 10 minutes after turning printer power off before beginning the following
procedure.
❏ When performing this procedure, be sure to use a grounded wrist band or take other
measures to protect against electrostatic charge. Failure to do so can result in
damage to the thermal head.
❏ Never touch the thermal element (the area that looks like it is marked with a thin
black line) of the thermal head with your hands. Doing so can damage the heating
element.
❏ Whenever there is dirt or any other foreign matter on the thermal head, clean it off
with a cotton swab moistened with alcohol.
4. Remove the upper case (503). (See page 4‐19.)
6. Remove the autocutter unit (504). (See page 4‐20.)
7. Remove the two screws (S05) that secure the pressurizing plate (502), and remove the
pressurizing plate (502) from the two notches of the main unit by pushing it in the direction
of the arrow.
Assembly Point:
Align the four projections on the pressurizing plate (502) with the notches of the main unit.
CAUTION:
Be sure to hold the two head springs (505) while removing the pressurizing plate
(502). Otherwise, the head springs (505) may suddenly fly out, creating the danger of
eye injury.
8. While holding the head springs (505) so that they do not fly out, remove the pressurizing
plate (502) and two head springs (505).
Assembly Point:
Align the two head springs (505) with each of the two dowels on the pressurizing plate (502) and the
thermal print head assembly (507).

Confidential
9. Remove the thermal print head assembly (507).
Assembly Point:
• Align the two projections of the thermal print head assembly (507) with the two notches on the
main unit.
Thermal print head assembly (507)
Head springs (505) For reassembly
Projection and notch
Pressurizing plate (502)
For reassembly
Projections and notches
Screw (S05)
Main unit
Screw (S05)
Figure 4-17
CAUTION:
After removing the thermal print head assembly (507), be sure to protect it against
electric charge damage by placing it in an anti-static bag.
Adjustment:
• “Thermal print head assembly” on page 5-2

Confidential
Lead Wire Arrangements
Lead Wires on the Mechanism Unit (122)
Assembly Point:
• Secure the Head FFC of the thermal print head assembly (507) with double-sided tape to the MCB
frame assembly (1007).
• Secure the lead wires and the head FFC with acetate tape.
Acetate tape Acetate tape
Double-sided
tape
Lead wire of
paper detector
Lead wire of cover Head FFC
open detector [Thermal print head assembly (507)
Lead wire of autocutter unit
Figure 4-18

Confidential
Lead Wires on the Main Circuit Board Assembly (201)
Lead wire of power

switch assembly
Lead wire of
power supply unit
Figure 4-19

Confidential
Connector Summary
Main Circuit Board Unit (201)
Figure 4-20
Table 4-1 Connectors

Connector Application No. of pins Color
CN1 Power switch assembly (111) 2 White
CN2 Power supply unit (112) 2 White
CN3 Panel board assembly (506) 8 White
CN5 Paper feed motor 4 White
CN8 Autocutter unit (504) 4 White
CN10 Thermal print head assembly (507) 26 Black

Confidential
Chapter 5
Adjustment / Check
This chapter describes the adjustment items and the adjusting and checking procedures.
Note:
Before carrying out an adjustment, refer to “Adjustments for Each Part/Unit” on page 5‐2 and check
the required adjustment items and their procedures.
During the adjustment, make sure to check and follow the cautions indicated in the descriptions of each
adjustment item. If failed to do so, it may result in errors or damages in the product operations or
functions.
How to Carry Out the Adjustments

When repairing/removing a part or unit listed in “Parts/Units for which Adjustments are
Needed” on page 5‐2, make sure to refer to “Adjustments for Each Part/Unit” on page 5‐2 and
carry out all the necessary operations in the correct order.
Is the removed/replaced part or NO

No adjustment needed
unit listed on “Parts/Units for which
Adjustments are Needed” on
page 5-2?
YES
Refer to “Adjustments for Each

“Adjustment Items” on page 5-3
Part/Unit” on page 5-2 to confirm
the necessary items and their
procedures. “Adjustment and Check Using Adjustment
Program” on page 5-4
Rev. A Adjustment / Check 5-1

Parts/Units for which Adjustments are Needed
The following table shows parts/units for which some adjustments are required when removing/
replacing them.
Disassembly
/Reassembly
Category Ref # Repair Item (Ref)
Printer mechanism 122 Mechanism unit Page 4-18
Circuit board 201 Main circuit board unit Page 4-13
Sensor 506 Panel board assembly Page 4-16
504 Autocutter unit Page 4-20

Others
507 Thermal print head assembly Page 4-22
Adjustments for Each Part/Unit

The following table shows required adjustment items and their performing orders for each of
the removed or replaced parts/units.
Ref # Repair Item Adjustment Item RP*1 RM*2 Ref
1 Part replacement ✓ --- ---
2 Number of line feed count ✓ --- Page 5-17
122 Mechanism assembly 3 Head current_carrying count ✓ --- Page 5-17
4 Number of line feeds of head ✓ --- Page 5-17
5 Autocutter count ✓ --- Page 5-17
1 Backup wizard ✓ --- Page 5-7
Main circuit board unit 2 Part replacement ✓ --- ---

201 (If connection with PC is
available.) 3 Restore wizard ✓ --- Page 5-7
4 Drawer operation check ✓ --- Page 5-7

506 Panel board assembly
2 All function test ✓ ✓ Page 5-7
504 Autocutter unit 2 Autocutter count ✓ --- Page 5-17
3 A/C Durable inspection ✓ --- Page 5-7
2 Reset head energizing counter ✓ --- Page 5-17

507 Thermal print head assembly
3 Reset head line feed counter ✓ --- Page 5-17
4 Test print ✓ ✓ Page 5-7
5-2 Adjustment / Check Rev. A

Confidential
Adjustment Items
The following tables describe the adjustment items and their general outline.
Note:
*1: AP = ʺAdjustment Programʺ
*2: AT = Jig or Tool for the adjustment
Adjustment and Check Using Adjustment Program
Adjustment Overview AP*1 AT*2 Page
Real time status Checks the printer status. ✓ --- Page 5-6
Printer sequence
• Test print
• Drawer operation check
• All function test Performs adjustments and checks when replacing
parts/units.
✓ --- Page 5-7
• Backup wizard
• Restore wizard
• A/C Durable inspection
EPSON NV
Acquires, updates, reads and stores the printer’s
setting values.
✓ --- Page 5-9
Error history information

Acquires, updates, reads and stores the printer’s
error history.
✓ --- Page 5-10
Memory switch
Acquires, updates, reads and stores the memory
switch.
✓ --- Page 5-11
Communication condition /
user NV / user NVG
Acquires, updates, reads and stores information on
the printer’s communication conditions.
✓ --- Page 5-13
Printer Status
Customized value
Acquires, updates, reads and stores information on
the printer’s customization.
✓ --- Page 5-14
Accumulated counter
• Reset the number of line
feeds
• Reset the head
current_carrying count
• Reset the number of line
Resets the counters for this printer. ✓ --- Page 5-17
feeds of head
• Reset the autocutter
count
• Reset the working time

Adjustment and Check Using Adjustment Program
This section describes the basic operations of the Adjustment Program.
System requirements
OS Windows 2000 Professional Edition SP4 or later

Windows XP Professional SP2 or later
Windows Vista Business/Ultimate/Home Basic/Enterprise SP1 or later
Memory 2 MB or more
Installation
1. Double‐click “AP_TM‐T20_V100_US.EXE” in the Setup disc.
The installation program of Adjustment Program starts.
2. Click “Yes”.
Figure 5-1
3. Specify the folder where the Adjustment program is installed, and click “OK”.
4. When the installation completes, the [TM‐T20 Adjust program] icon appears in the folder
specified in Step 3, and the installation program ends.

Confidential
Startup the Adjustment Program

1. Click “Start” ‐ “Program” ‐ ”TM‐T20 Adjust Program” to display the top screen of the
Adjustment Program.
Figure 5-2
Note:
When using the Adjustment Program with USB I/F, set the ʺUSB Interface Settingʺ ‐ “Class” ‐
“Vendor Class“ in the customize value setting mode. (Refer to “Customize value setting mode” on
page 3‐5 )
And after the repair, be sure to set it back to the previous mode.
2. Select the interface to connect the PC to TM‐T20.
Note:
Before executing the communication test, set the roll paper to prepare the printer for printing.
3. Click “Communication test” to confirm that the TM‐T20 is connected.

If it is connected, the following screen appears.
Figure 5-3

Adjustment Program Contents
Real Time Status

This is to check the printer status in real‐time.
Table 5-1 Real Time Status

Item Description
Drawer kick connector #3 Pin: ‘H’ Displays the status of drawer kick connector #3 Pin.
Off line Displays the connection status.
Reserved Not used
Reserved Not used
Cover open Displays the open/closed status of the roll paper cover (114).
Feeding... The paper feed status is displayed.
Printing stopped by paper end. Displays the status of printing interruption due to paper end.
Error occurred. Displays the occurrence status of each error.
Reserved Not used
Autocutter error occurred. Displays the occurrence status of autocutter error.
Unrecover error occurred. Displays the occurrence status of unrecover error.
Automatically recoverable error Displays the occurrence status of automatically recoverable

occurred. error.
Reserved Not used
Reserved Not used
Roll paper end Displays the occurrence status of roll paper end error.
Reserved Not used

Confidential
Printer Sequence
This is to perform the adjustment status after replacing parts.
Table 5-2 Printer Sequence

Item Description
Print Test pattern Prints printer information or basic patterns.
Drawer test Carries out the drawer operation check.
All function test Checks all functions of the printer and prints the report.
All function test includes the following four kinds.
• Prints receipt test pattern
Prints printer information and basic patterns.
• Status Printing
Prints each setting information on the printer.
• Confirms sensor working
Carries out the following operation tests.
• Paper detector
• Cover open detector
• Feed button
• Drawer kick connector #3 Pin
• Report printing
Prints the result of All function test.
Print self-test print Prints self-test print. (“Self-test” on page 3-3)
Print printer detail information Prints the detailed setting information and basic patterns.
Firmware update Writes the firmware file to the printer.
Backup wizard Backup the user data and printer information.
Restore wizard Restores the backed-up user data.
Reset Error History Resets the error history of the printer.
A/C Durable inspection Performs the A/C Durable inspection to confirm the durability of
autocutter and the print quality. (The number of inspections to
perform can be specified.)

Printer Status
This is to acquire, update, read and store the printer settings.
The following buttons appear on each screen. Click the buttons to perform each operation.
Table 5-3 Printer Status

Item Description
Get status Acquires the setting values from the connected printer.
Set status Sets the updatable setting values among the displayed setting values.
Save status Stores the displayed setting values to the file.
Read status Read the setting values stored in the file.

Confidential
EPSON NV
The setting values stored in the EPSON NV is displayed.
Table 5-4 EPSON NV

Item Description Setting Value
Printer ID Maker name Displays the maker name stored in the printer. ---
Printer name Displays the printer name stored in the printer. ---
Serial No. Displays serial number stored in the printer. ---

Configure the serial number here if the number of
the replaced printer and the stored number differ.
Firmware version Displays the firmware version mounted in the ---

printer.
Multi Language Displays the multi language installed ---
Receipt Paper Width Displays the print width of the print head installed ---
Digit Number Displays the digit number emulation installed ---

Emulation
EPSON NV Maker name Displays the maker name stored in the printer. ---
Model name Displays the model name stored in the printer. ---
Serial number Displays the serial number stored in the printer. ---
Configure the serial number here if the number of
the replaced printer and the stored number differ.
Power ON Displays the status of power ON notification. Disable, Enable

Notification
USB discrimination Displays the USB discrimination information. ---

information
USB serial No Displays the USB serial number. ---

Error History Information
The error history information stored in the NV memory is displayed.
Table 5-5 Error History Information

Item Description
Error Displays the name of the errors which occurred before.
Time Displays the time between the

Confidential
Memory Switch
The setting values of the memory switch are displayed.
❏ Memory switch 1
Table 5-6 Memory Switch 1

1 Reserved not used ---
2 Receive buffer Sets the capacity of receive buffer. 4K byte, 45 byte

capacity
3 BUSY condition Sets to become BUSY status. Receive buffer full or offline ,
Receive buffer full
4 Data reception Data reception error Print “?“, Ignore

error
5 Auto line feed Sets the auto line feed. Enable, Disable

❏ Memory switch 5
Table 5-7 Memory Switch 5

1 USB power-save Sets the USB power-save mode. Enable, Disable

mode
2 BUSY release for Sets the condition of BUSY release for BUSY is released 256 byte or more
receive buffer receive buffer. remaining,
BUSY is released 138 byte or more
remaining.

Confidential
Communication Condition / User NV / User NVG

The communication condition stored in the NV memory is displayed. The values of the
communication condition can be changed by selecting values and clicking the [Set status]
button.
Table 5-8 Communication Condition / User NV / User NVG

Baud rate Sets the baud rate of communication. 2400, 4800, 9600, 19200, 38400,
57600, 115200
Parity Sets the parity of communication. None, Odd, Even
Flow control Sets the flow control of communication. DTR/DSR, XON/XOFF
Data length Sets the data length of communication. 7 bit, 8 bit
USB Class Sets the USB class. Vender Class, Printer Class
IEEE1284 Device ID Sets the device ID. Not transmit, transmit
User NVG used capacity Displays the used capacity of the user NV ---
graphics memory.
User NVG remaining Displays the remaining capacity of the ---

capacity user NV graphics memory.

Customize Value
The customized values stored in the NV memory are displayed. The values in this screen can be
changed by selecting values and clicking the [Set status] button.
❏ Page 1
Table 5-9 Customized Value (1)

Item Description Setting Values
Roll paper width Sets the paper width. 80 mm, 58 mm
Print density Sets the print density. level 1 - level 7
Printing speed Sets the print speed. level 1 - level 13
Thai Character Control Sets the Thai character control. 3 pass print, 1 pass print
Character-code table Sets the character-code table to use. Page 0 - Page 53 (XXXX)*, Page 255
initial value (Custom page)
Initial value of Sets the international characters to use. U.S.A., France, Germany, U.K.,
international character Denmark I, Sweden, Italy, Spain I,
Japan, Norway, Denmark II, Spain
II, Latin America, Korea, Slovenia/
Croatia, China, Vietnam, Arabia
Digit number emulation Sets the print digit. Standard digit mode/42 digit mode
mode
Note *: In (XXXX), the name of the corresponding character code table is indicated.

Confidential
❏ Page 2

Automatic cutting when Sets whether to perform autocut when Disable, Enable
Cover closes roll paper cover is closed.
Automatic replacement Sets the automatic replacement of font A. Font A (no replacement) , Font B,
of font A Special font A. Special font B
Automatic replacement Sets the automatic replacement of font B. Font A , Font B (no replacement),
of font B Special font A. Special font B
Buzzer function Selects enable or disable the optional

Invalid, valid
buzzer
Rumbling frequency Sets the number to sound the buzzers Not sound, Sound once, Keep
when making an error when error occurs ringing
Auto cutting command Sets the sound pattern for autocut

Pattern A ~ Pattern E
rumbling pattern command
Auto cutting command Sets the number to sound the buzzers for
Not sound, Sound once
rumbling frequency autocut command

❏ Page 3

One pulse generation Sets the sound pattern of the buzzers for
command rumbling specified pulse occurrence command 1 Pattern A ~ Pattern E
pattern
One pulse generation Sets the number to sound the buzzers for
command rumbling specified pulse occurrence command 1 Not sound, Sound once
frequency
Two pulse generation Sets the sound pattern of the buzzers for
command rumbling specified pulse occurrence command 2 Pattern A ~ Pattern E
pattern
Two pulse generation Sets the number to sound the buzzers for
command rumbling specified pulse occurrence command 2 Not sound, Sound once
frequency

Confidential
Integrating Counter
The values of the accumulated counter are displayed. By specifying a certain counter (with a
check mark) and updating the status, you can reset the specified counter.
Table 5-12 Integrating Counter

Item Description
Number of line feeds Total number of line feeds is displayed.
Head current_carrying Total count of current carrying of the printhead is displayed.

count
Number of line feeds of Number of line feeds to the printhead is displayed.

head
Autocutter Total operation count of the autocutter is displayed.
Working time Total operation time of the printer is displayed.

Chapter 6
Maintenance
This chapter provides information on how to maintain the TM‐T20 in its optimum operating
condition.
Cleaning
CAUTION:
Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so
may damage or break the parts made of plastic and rubber. However you can clean
the thermal print head with alcohol.
Cleaning the Printer Case

Be sure to turn off the printer, and wipe the dirt off the printer case with a dry cloth or a damp
cloth.
Cleaning the Print Head

To keep good print quality, it is necessary to clean the print head regularly (approximately every
3 months). Perform the cleaning of the print head as follows:
CAUTION:
When cleaning the print head or the frame on the side of the print head, do not touch it
immediately after printing because it may be very hot. Wait for a while until the
temperature goes down.
Do not damage the print head by touching it with any metal objects.
1. Power off the printer.
2. Open the roll paper cover.
Rev. A Maintenance 6-1

Confidential
3. Remove any dirt on the thermal element of the print head with a cotton swab slightly
moistened with an alcohol solvent (ethanol or isopropyl alcohol).
Notes:
• Depending on the roll paper used, paper dust may stick to the platen roller and paper detector. To
remove the paper dust, clean the platen roller and paper detector with a cotton swab moistened
with water.
• Be sure to turn on the printer after alcohol solvent or water is completely dried off.
Print head
Thermal element
Figure 6-1
Cleaning the Platen Roller

1. Power off the printer.
2. Remove the platen assembly. (See “Removing the Platen Assembly” on page 5.)
3. Remove any dirt on the platen roller with a cotton swab slightly moistened with water.
Note:
Be sure to turn on the printer after water is completely dried off.
6-2 Maintenance Rev. A

Appendix A
Parts List and Tool List
Parts List
Alphanumeric Order
Parts
Name in this manual Name in parts price list Ref.# Qty. Note
supply
Autocutter cover COVER,A/C,** 101 1 Yes
Autocutter unit AUTO CUTTER UNIT 504 1 Yes
Blade holder spring SPRING,BLADE HOLDER 107 1 Yes
Caution seal SEAL,CAUTION,HEAD B 501 1 Yes
Corrugated pad CORRUGATED PAD,TMT88V --- 1 Yes
Cover open lever LEVER,COVER OPEN 1005 1 No
Earth screw SCREW,EARTH,3X6 S02 10 Yes
E-ring E-RING,2,F/UC-3C E01 1 Yes
E-ring E-RING,2.5,F/UC-3C E02 1 Yes
Ferrite core FERRITE CORE 113 1 Yes
Fixed blade FIXED BLADE 109 1 Yes
Head spring SPRING,HEAD HOLD 505 2 Yes
Individual box INDIVIDUAL BOX,** --- 1 Yes
Lever shaft SHAFT,LEVER 1004 1 No
Lever spring SPRING,LEVER 104 1 Yes
lower case assembly CASE,LOWER ASS'Y,** 102 1 Yes
Lower plate PLATE,BOTTOM 1002 1 No
Main circuit board unit MAIN CIRCUIT BOARD UNIT,*** 201 1 Yes
MCB frame assembly FRAME,MCB 1007 1 No
Mechanism unit MECHANISM ASS'Y,** 122 1 Yes
Open lever LEVER,OPEN,** 105 1 Yes
Pad assembly PAD SET,TMT20 --- 1 Yes
Paddle rocker switch cover COVER,PADDLE ROCKER SWITCH 117 1 Yes
Panel board assembly CIRCUIT BOARD,PANEL ASS'Y 506 1 Yes
Paper feeding roller bearing SHAFT HOLDER,PAPER FEED ROLLER 108 1 Yes
Platen assembly PLATEN ASS'Y 110 1 Yes
Power cable AC CABLE,R,** 120 1 Yes
Power supply unit POWER SUPPLY,1A568W 112 1 Yes
Power switch assembly POWER SWITCH ASS'Y 111 1 Yes
Power switch cover COVER,POWER SWITCH,** 114 1 Yes
Rev. A Parts List and Tool List A-1

Confidential
Parts
Name in this manual Name in parts price list Ref.# Qty. Note
supply
Pressurizing plate PLATE,PRESSURIZING 502 1 Yes
Protective bag PLASTIC PROTECTIVE BAG,PRINTER --- 1 Yes
PS plate PLATE,PS 1001 1 No
Roll paper cover assembly COVER,ROLL PAPER ASS'Y,** 106 1 Yes
Roll paper cover frame assembly FRAME,ROLL PAPER COVER ASS'Y 1006 1 No
Roll paper cover unit COVER,ROLL PAPER UNIT,** 1003 1 No
For 58 mm
Roll paper guide assembly GUIDE,ROLL PAPER ASS'Y 119 1 Yes
paper width
Rubber foot RUBBER FOOT 103 4 Yes
Rubber foot RUBBER FOOT,* 116 4 Yes
Screw C.B.S-TITE SCREW,3X6,F/ZN-3C S01 3 Yes
Screw C.B.P-TITE SCREW,3X8,F/ZN-3C S03 3 Yes
Screw SCREW,N.E.DETECTOR S04 1 Yes
Screw C.B.S-TITE SCREW,3X6,F/ZN-3C S05 6 Yes
Screw C.P.SCREW,1.6X6,F/ZN-3C S07 1 Yes
SW panel label LABEL,SW PANEL,** 118 1 Yes
Thermal print head assembly THERMAL PRINT HEAD ASS'Y 507 1 Yes
Upper case CASE,UPPER,** 503 1 Yes
USB cable USB CABLE 121 1 Yes
Wall hanging plate PLATE,WALL HANGING 115 1 Yes
A-2 Parts List and Tool List Rev. A

Reference Number Order
Parts
Ref.# Name in this manual Name in parts price list Qty. Note
supply
101 Autocutter cover COVER,A/C,** 1 Yes
102 lower case assembly CASE,LOWER ASS'Y,** 1 Yes
103 Rubber foot RUBBER FOOT 4 Yes
104 Lever spring SPRING,LEVER 1 Yes
105 Open lever LEVER,OPEN,** 1 Yes
106 Roll paper cover assembly COVER,ROLL PAPER ASS'Y,** 1 Yes
107 Blade holder spring SPRING,BLADE HOLDER 1 Yes
108 Paper feeding roller bearing SHAFT HOLDER,PAPER FEED ROLLER 1 Yes
109 Fixed blade FIXED BLADE 1 Yes
110 Platen assembly PLATEN ASS'Y 1 Yes
111 Power switch assembly POWER SWITCH ASS'Y 1 Yes
112 Power supply unit POWER SUPPLY,1A568W 1 Yes
113 Ferrite core FERRITE CORE 1 Yes
114 Power switch cover COVER,POWER SWITCH,** 1 Yes
115 Wall hanging plate PLATE,WALL HANGING 1 Yes
116 Rubber foot RUBBER FOOT,* 4 Yes
117 Paddle rocker switch cover COVER,PADDLE ROCKER SWITCH 1 Yes
118 SW panel label LABEL,SW PANEL,** 1 Yes
For 58 mm
119 Roll paper guide assembly GUIDE,ROLL PAPER ASS'Y 1 Yes
paper width
120 Power cable AC CABLE,R,** 1 Yes
121 USB cable USB CABLE 1 Yes
122 Mechanism unit MECHANISM ASS'Y,** 1 Yes
201 Main circuit board unit MAIN CIRCUIT BOARD UNIT,*** 1 Yes
501 Caution seal SEAL,CAUTION,HEAD B 1 Yes
502 Pressurizing plate PLATE,PRESSURIZING 1 Yes
503 Upper case CASE,UPPER,** 1 Yes
504 Autocutter unit AUTO CUTTER UNIT 1 Yes
505 Head spring SPRING,HEAD HOLD 2 Yes
506 Panel board assembly CIRCUIT BOARD,PANEL ASS'Y 1 Yes
507 Thermal print head assembly THERMAL PRINT HEAD ASS'Y 1 Yes
1001 PS plate PLATE,PS 1 No
1002 Lower plate PLATE,BOTTOM 1 No
1003 Roll paper cover unit COVER,ROLL PAPER UNIT,** 1 No
1004 Lever shaft SHAFT,LEVER 1 No
1005 Cover open lever LEVER,COVER OPEN 1 No

Confidential
Parts
Ref.# Name in this manual Name in parts price list Qty. Note
supply
1006 Roll paper cover frame assembly FRAME,ROLL PAPER COVER ASS'Y 1 No
1007 MCB frame assembly FRAME,MCB 1 No
E01 E-ring E-RING,2,F/UC-3C 1 Yes
E02 E-ring E-RING,2.5,F/UC-3C 1 Yes
S01 Screw C.B.S-TITE SCREW,3X6,F/ZN-3C 3 Yes
S02 Earth screw SCREW,EARTH,3X6 10 Yes
S03 Screw C.B.P-TITE SCREW,3X8,F/ZN-3C 3 Yes
S04 Screw SCREW,N.E.DETECTOR 1 Yes
S05 Screw C.B.S-TITE SCREW,3X6,F/ZN-3C 6 Yes
S07 Screw C.P.SCREW,1.6X6,F/ZN-3C 1 Yes
--- Protective bag PLASTIC PROTECTIVE BAG,PRINTER 1 Yes
--- Individual box INDIVIDUAL BOX,** 1 Yes
--- Corrugated pad CORRUGATED PAD,TMT88V 1 Yes
--- Pad assembly PAD SET,TMT20 1 Yes

Tools
Tool required for repair is listed below.
Tool Purpose ASP Note
All function test

TM-T20 Adjustment Program ---
Self-test

Confidential
Screw Types
Head (side) Washer (assembled)
Head (top)
Body
Table A-1 Screw types

Head (top) Head (side) Body Washer (assembled)
C (Cross) P (Pan) S-tite (S) (Spring lock washer)
B-tite
B (Bind) (S-P1)/(S-P2)/(S-P3)/(S-P4)
(Spring lock washer +
plain washer)
C (Cup) P-tite
(O) (Outside-toothed
T-B lock washer)
(P1)/(P2)/(P3)/(P4)
(Plain washer)
(O-P1) (Outside-toothed
washer + plain washer)

Appendix B
Diagrams and Lubrication Diagrams
122
S06
Exploded Diagrams
S05
S06
TM-T20
106
1006
107
109
1007
104
1004 101
S03
S03 102
108
E02 112
105 S02
E01
S03
1003 1005 S02
111
201
103
113 S02
S01
8 S01
2 1001 2 A 103 103
10
S02 1 5 3
S02 1 S01
S02 A 103
S02
S02
1002 S02
Rev. A Diagrams and Lubrication Diagrams B-1

Printer Mechanism Assembly
503
506
S05
S05
S05
3
8
S06
504
S07 501
506
S05
S04
S05
506
505 5
10
505
502 507

Attachiment
For 58 mm paper width model
119
120
121
118
117
115
114
116
116
115
A
116
A
116
116
S08
116
S08

EPSON
SEIKO EPSON CORPORATION

Service Manual: Epson

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Service Manual: Epson

Uploaded by

Copyright:

Available Formats

Confidential

EPSON® and ESC/POS® are registered trademarks of Seiko Epson Corporation.

Safety Precautions on Handling

Safety Precautions on Maintenance/Repair/Inspection

To prevent the possibility of electrical shock, do not perform maintenance, repair, or

Do not use an alcohol, benzine, thinner, trichloroethylene, or ketone-based solvent to

About this Manual

Aim of the Manual

Chapter 1 Product Overview Describes features and general specifications for

Chapter 2 Handling Gives information on how to handle and operate

Chapter 3 Troubleshooting Explains how to troubleshoot problems.

Chapter 4 Disassembly/Assembly Describes assembly and disassembly procedure

Chapter 5 Adjustment Provides methods for adjustment.

Chapter 6 Maintenance Describes routine maintenance procedures, such

Appendix B Exploded Diagrams Provides exploded diagrams for the TM-T20.

Rev. A Contents vii

viii Contents Rev. A

Revision Page Altered Items and Contents

Rev. A All First release

Figure 1-1 Product overview

❏ CD‐ROM with driver, utility and manual is included.

Rev. A Product Overview 1-1

❏ Supports virtual USB serial interface and virtual parallel interface.

❏ OPOS ADK and Windows® printer drivers are available.

❏ In addition to supporting standard bar code printing, GS1‐DataBar, two‐dimensional

❏ Various layouts are possible by using page mode.

❏ Maintenance counter function is supported.

1-2 Product Overview Rev. A

General Specifications for Standard Model

Item 80 mm paper width 58 mm paper width

Print method Thermal line printing

Print direction Unidirectional with friction feed

Text: 150 mm/s {5.91"/s}, 40 lps (3.75 mm {0.15"} feed)

Line spacing (default) 3.75 mm {0.15"}

Overall dimensions 146 × 140 × 199 mm {5.75 × 5.51 × 7.83"} (H × W × D)

Weight (mass) Approximately 1.7 kg {3.74 lb}, except for paper

Receive buffer 4 KB/45 bytes

DKD function 2 drives

Rev. A Product Overview 1-3

Item 80 mm paper width 58 mm paper width

Standard/double-height/double-width/double-width and double-height

Alphanumeric characters: 95 International character sets: 18 sets

Normal (default) Font A: 12 × 24; Font B: 9 × 17 (including 2-dot horizontal spacing)

Character Font A: 13 × 24 Font A: 9 × 17

*: Font A is the default.

Item 80 mm paper width 58 mm paper width

Paper type Specified thermal paper

Maximum outside diameter φ 12 mm {3.26"}

Thermal paper type NTP080-80 NTP058-80

Interface Serial, USB (full-speed)

1-4 Product Overview Rev. A

Rated voltage 100 ~ 240 VAC

Rated current 1.0 A

MTBF 360,000 hours

Operating: 5 to 45 °C {41 to 113 °F}

Noise Operating: approx. 55 dB (at the bystander position)

Rev. A Product Overview 1-5

Cover open detector

Cover open detector

1-6 Product Overview Rev. A

Roll paper width 58 mm/80 mm

Print density Levels 1 - 7

Printing speed Levels 1 - 13