Rakesh Bhat +91-7506079772

rakeshbhat02@gmail.com
Solution Architect (Technical) linkedin.com/in/rakesh-bhat-4a0408107
Hi, I'm Rakesh B Bhat. I'm an Associate Solution Architect at Tecknodreams Software Bangalore, India.
Consulting Pvt Ltd. (SapphireIMS). I'm passionate about Solution Architect & SME and
I'm always looking for new ways to learn and grow. I'm also a big believer in giving
back to the community, so I volunteer my time to learn new things.

EDUCATION ORGANISATIONS
Study Program
Permalwel Pvt Ltd
Diploma in Mechanical
BA In Hindi (Sep-2009) Corresponding SapphireIMS (Tecknodreams Software Consulting Pvt Ltd )

WORK EXPERIENCE
Service Engineer
Permaweld PVT. LTD.
07/2012 - 06/2017, Mumbai
Public-sector mechanical maintenance industry
Achievements/Tasks
A Service Engineer installs, maintains, and repairs mechanical, electrical, and electronic equipment. They troubleshoot issues, perform inspections,
respond to service calls, and provide technical support. Strong problem-solving, technical, and customer service skills are vital.

SapphireIMS (Tecknodreams Software Consulting Pvt Ltd)

04/2017 - Present, Bangalore
Associate Solution Architect
SapphireIMS (Tecknodreams Software Consulting Pvt Ltd)

04/2023 - Present, Bangalore

ITSM, ITAM, ITOM, Heath Care & Highly Customizable Tool
Achievements/Tasks
 Collaborated with cross-functional teams to technical  Supported the development and maintenance of technical
design and deliver scalable solutions for complex business documentation, including architecture diagrams and
requirements. system specifications.
 Database procedure, function & trigger development. We  Proactive engagement in value workshops, serving as a
are delivering function queries as per the cross-function trusted advisor in the creation of RFP specifications, and
requirement. aiding in the journey of digital transformation.
 Assisted in conducting client needs assessments, gathering  Contributed to evaluating new technologies and tools to
functional and technical requirements, and translating enhance solution architectural designs and improve system
them into solution designs. performance.
 Creation of Engagement Excellence Deliverables to aid  Assisted in deploying and implementing solutions, ensuring
deal closures. adherence to best practices and quality standards.
 Conduct upselling workshops, roadmap presentations, and
webinars for demand and pipeline generation activities.
Senior Technical Consultant(L-4)
SapphireIMS (Tecknodreams Software Consulting Pvt Ltd)

04/2012 - 04/2023, Bangalore

ITSM, ITAM, ITOM, Heath Care & Highly Customizable Tool
Achievements/Tasks
 I collaborate with the Solution Architect to gather recommendations to improve efficiency and drive
comprehensive information, engage in customer productivity.
discussions, guide the team in configuration, prepare  Successfully managed multiple, concurrent projects,
solution documents, and provide customer training, all ensuring alignment with client objectives, on-time delivery,
tailored to meet specific customer needs. and adherence to budget constraints.
 Led a team of technical consultants in implementing and  Developed and delivered technical training sessions to
integrating software solutions for enterprise clients, clients' IT teams, equipping them with the knowledge and
resulting in a 20% increase in client satisfaction. skills to effectively utilize new software systems.
 Advised clients on strategic technology solutions,  Collaborated with cross-functional teams, including sales
examining their business processes, and providing tailored and business development, to identify opportunities for
upselling and expanding client relationships.
Senior Technical Consultant(L-3)
SapphireIMS (Tecknodreams Software Consulting Pvt Ltd )

10/2019 - 04/2021, Bangalore

ITSM, ITAM, ITOM, Heath Care & Highly Customizable Tool
Achievements/Tasks
 I collaborate with the Solution Architect to gather recommendations to improve efficiency and drive
comprehensive information, engage in customer productivity.
discussions, guide the team in configuration, prepare  Successfully managed multiple, concurrent projects,
solution documents, and provide customer training, all ensuring alignment with client objectives, on-time delivery,
tailored to meet specific customer needs. and adherence to budget constraints.
 Led a team of technical consultants in implementing and  Developed and delivered technical training sessions to
integrating software solutions for enterprise clients, clients' IT teams, equipping them with the knowledge and
resulting in a 20% increase in client satisfaction. skills to effectively utilize new software systems.
 Advised clients on strategic technology solutions,  Collaborated with cross-functional teams, including sales
examining their business processes, and providing tailored and business development, to identify opportunities for
upselling and expanding client relationships.
Technical Consultant
SapphireIMS (Tecknodreams Software Consulting Pvt Ltd)

04/2018 - 10/2019, Bangalore

ITSM, ITAM, ITOM, Heath Care & Highly Customizable Tool
Achievements/Tasks
 I liaise with the Solution Architect to collect comprehensive  Led and executed complex migration projects, successfully
information, conduct software installations, and tailor transferring large amounts of data from legacy systems to
configurations to meet specific customer needs. new platforms.
 Provided expert technical guidance and support to clients,  Developed and delivered comprehensive technical training
assisting in the implementation and optimization of sessions to clients, ensuring their effective utilization of
software solutions to meet their specific business needs. software tools and technologies.
 Conducted thorough analysis of client systems, identified
 Collaborated closely with cross-functional teams, including
inefficiencies, and proposed innovative solutions to
developers, engineers, and project managers, to gather
enhance their performance and productivity.
requirements, troubleshoot issues, and deliver high-quality
technical solutions on time and within budget.
Deployment Engineer
SapphireIMS (Tecknodreams Software Consulting Pvt Ltd)

06/2017 - 04/2018, Bangalore

ITSM, ITAM, ITOM, Heath Care & Highly Customizable Tool
Achievements/Tasks
 I liaise with the solution architect to collect comprehensive  Conduct system testing and troubleshooting to identify
information, conduct software installations, and tailor and resolve any issues or delays in the deployment process.
configurations to meet specific customer needs.  Develop and document deployment plans and procedures
 Oversee the installation and configuration of software and to streamline processes and improve efficiency.
hardware systems during project deployments.  Provide end-user training and support to ensure seamless
 Collaborate with cross-functional teams to ensure integration and optimal utilization of deployed systems.
successful implementation of technical solutions and meet
project deadlines.

KEY ACHIEVEMENTS
Swiggy
(06/2022 - 11/2022)
 A solution was designed for the account after finalizing the  The customer was provided with the demo, SOW
scope with the customer and gathering the necessary data. document, and admin training.
 Junior staff are assigned tasks with progress monitoring.  Obtained sign-off, transitioning to the support phase.

AU Bank
(02/2023 - 11/2023)
 Engage in presale discussions, designing solution  Provide knowledge transfer on solutions and monitor ITIL
architecture, and suggesting best practices and tools. compliance.
  Gather customer feedback to enhance productivity.  Manage account transitions and monitor customer
satisfaction regularly.

LIC AMT
(09/2022 - 04/2023)
 Engage in presale discussions, designing solution  Gather customer feedback to enhance productivity.
architecture, and suggesting best practices and tools.  Manage account transitions and monitor customer
 Provide knowledge transfer on solutions and monitor ITIL satisfaction regularly.
compliance.
Other than this I have worked on 33 accounts like JSW, IIFL, NMC, Alpha Data, KIMS etc...
(06/2017 - Present)

CERTIFICATES
Business Analysis & Process Management (03/2024 - Present)
(03/2024 - Present)
Front End Development - HTML
Data Analytics using ChatGPT with Excel and Python (03/2024 - Present)
(03/2024 - Present)
Get Started with Figma
Foundations of User Experience (UX) Design Google (03/2024 - Present)

SKILLS
 MYSQL  ITOM  PROJECT  HTML/CSS
 JAVASCRIPT  ITAM MANAGEMENT  O365 OPERATION
(PARTIAL)  CMDB  BPMN/CAMUNDA CONSULTANT
 API INTEGRATION  ASSET  SOLUTION
 POSTGRESQL MANAGEMENT BLUEPRINT
 RPA  CUSTOMER  ROADMAP
 ITSM HANDING  SOLUTUON DESIGN

LANGUAGES
Languages Proficiency Read Write Speak
Kannada Expert √ √ √
English Expert √ √ √
Tulu Expert √ √ √
Hindi Expert √ √ √
Marathi Proficient √ √ √
Telugu Expert √  √
Tamil Proficient   √

INTERESTS
Cooking Playing Film & series. Bike Ride
Reading Book Swimming Function Dance
YouTube Vlog Badminton Travel