Entry test

Name: __________________________________________ Date: ___________

Section 1: Vocabulary
1 Match words 1–9 to definitions a–i.
1 keyboard d a a computer, mobile phone or other piece of equipment
2 mouse c b the part inside a mobile phone, camera, etc. that power comes from
3 screen i c something that you move with your hand to control a computer
4 email e d a piece of equipment with buttons marked with letters or numbers
5 device a e a type of message you can send from one computer to another
6 software h f a kind of computer you can carry with you
7 laptop f g a general word for pieces of computer equipment
8 hardware g h programs on a computer
9 battery b i the part of a computer that shows you information

Section 2: Language
1 Choose the correct answer, A, B, C or D.
Talal: Hi, Peter. I (1) _____ your email this morning, thanks. So, now you (2) _____ a
problem with your computer?
Peter: Yes, it (3) _____ very slowly at the moment. Yesterday it (4) _____ OK – no problems
at all.
Talal: OK. (5) _____ you switch it off and back on again? Often, that (6) _____ the problem.
Peter: OK. I (7) _____ that. What should I do if that (8) _____?
Talal: Just (9) _____ me a call. I’ll come straight over.
Peter: OK, thanks very much.

1 A was getting B were getting C got D get

2 A are having B having C had D has
3 A was running B is running C ran D runs
4 A was B is C was being D is being
5 A Is B Could C Why D Should
6 A are solving B is solving C solved D solves
7 A try B tried C will try D am trying
8 A didn’t work B doesn’t work C isn’t working D won’t work
9 A gives B giving C gave D give

PHOTOCOPIABLE © 2013 Pearson ELT 1

Section 3: Skills development
1 Match questions 1–8 to answers a–h.
1 What do you use your smartphone for?
2 Who do you work for?
3 What do you do?
4 What do you like best about your job?
5 What kind of computer do you have?
6 How’s your job going?
7 What did you do today?
8 Do you enjoy your work?

a A laptop. I have to travel on business a lot, so I need a small, light one.

b Hmm ... well, playing games, mostly. I sometimes send messages to friends as well.
c I help people with computer problems. I work in a call centre.
d Let me think ... yes, I fixed five computers and then I fixed our internet connection. Pretty
quiet, actually.
e Apple.
f The people! They’re really nice to work with and I’m learning a lot about IT from them.
g Very well, thank you. I’m really enjoying it.
h Yes, very much, actually.

PHOTOCOPIABLE © 2013 Pearson ELT 2

Section 4: Reading
1 Read these advertisements and answer the questions.
1
Timura Digital at your service!
Do you have a problem with your computer? Do you need to install new software? Do you
need to upgrade but don’t know where to start? Then give us a call!
Our technicians have many years’ experience of working with computers. They will visit your
home and get your computer working again very quickly. If you still have problems, we will
give you your money back! We are different from the big companies: we provide a very
friendly, local service!

2
Westpoint Computer Services Ltd
WCL Ltd is a medium-sized software company based in Manchester, UK. Our customers are
other companies from around the world in all major industries. We write software especially
for each company’s requirements. We are growing quickly and we need more software
developers to help us.
Are you good at writing computer programs? Do you have a diploma in software
development? Then come and work for us. We offer a fun and friendly workplace and good
opportunities to improve your skills.

1 Which advertisement is for people who don’t know a lot about IT?
________________________________________________________________________
2 What kind of advertisement is the other one?
________________________________________________________________________
3 Which company is bigger?
________________________________________________________________________
4 Which advertisement says the company is doing well?
________________________________________________________________________
5 Which company is best for repairing computers?
________________________________________________________________________
6 What are two things that Timura Digital can do for you?
________________________________________________________________________
7 How should you contact Timura?
________________________________________________________________________
8 What are two good points about working at Westpoint?
________________________________________________________________________

Section 5: Listening
1 ► 02 Listen to six people introducing themselves. Match 1–6 to a–f to make sentences
about what they do in their jobs.
1 Maria a leads a group of people.
2 Ahmed b sets up new computers.
3 Freddy c goes out to customers.
4 Hana d writes software.
5 Tim e thinks about time and money.
6 Sophie f looks after databases.

PHOTOCOPIABLE © 2013 Pearson ELT 3

Unit 1 test
Name: __________________________________________ Date: ___________

1 Complete these sentences with the words in the boxes. You do not need all the words.
carry out check connect database diagnose provide send support

1 support technician.
If you have a problem with your computer hardware, call the ________
2 check
I ________ my emails twice a day to see if anyone has sent me a message.
3 diagnose the problem. Then solve it.
First, ________
4 provide support to users of all kinds of operating systems.
In our company we ________

agenda characters clients data minutes normally occasionally suppliers

5 Make sure you read the ________

agenda before the meeting so that you know what we’ll talk about.
6 I travel a lot in my role as salesperson because my company has many ________
clients in
different countries.
7 Passwords must be eight or more characters
________ long, including both letters and numbers.
8 I’m usually at my desk but Ioccasionally
________ go out to visit a supplier.

2 Correct the mistakes in these sentences. Underline one incorrect word and write the
correct word on the line.

9 I use a computer very every

___ day. ________
10 ___
Do your company supply software? ________
Does
11 I stand set
____ up new computers and maintain old ones. ________
12 How ___
for buying some new computers? ________
about
13 hardware for office workers, such as word processors and spreadsheets. software
We produce ________ ________
14 What are the rules about mobile phones in your office? ____ Can
Need you use mobile phones? ________
15 ‘Have
____ we buy some new computers?’ ‘Yes, great idea! We need some new ones.’ ________
Do Shall

3 Complete these sentences with job titles from Unit 1.

16 A(n) ________ looks after databases. database administrator

17 A(n)________ writes specifications for software. system analyst
18 A(n)________ manages projects. project manager
19 A(n)________ manages a team of helpdesk workers. helpdesk supervisor
20 A(n)________ maintains computers. support technician
21 A(n)________ writes software. software developer

PHOTOCOPIABLE © 2012 Pearson Longman ELT 1

4 Put these words in the correct order to make sentences and questions.
22 at / centre / does / he / service / the / work / ?
Does he work at the service center?
________________________________________________________________________
23 computers / repair / I
I________________________________________________________________________
repair computers.
24 answer / calls / don’t / in / office / personal / phone / the
________________________________________________________________________
Don't answer personal phone calls in the office.
25 change / every / month / must / password / you / your
You must change your password every month.
________________________________________________________________________
26 computers / up / I / new / set
________________________________________________________________________
I set up new computers.
27 company / my / sells / software
My company sells software.
________________________________________________________________________
28 company / facilities / has / my / production / two
________________________________________________________________________
My company has two production facilities.
29 buy / computers / new / shall / we / ?
Shall we buy new computers?
________________________________________________________________________
30 about / how / software / the / upgrading / ?
________________________________________________________________________
How about upgrading the software?

PHOTOCOPIABLE © 2012 Pearson Longman ELT 2

Unit 2 test
Name: __________________________________________ Date: ___________

1 Match 1–8 to a–h to make sentences.

1 An external drive h a needs a product key.
2 A hard drive d f b is an audio device.
3 This window e c turns off the computer.
4 A pair of headphones b d boots from the optical drive.
5 A projector g e has three tabs.
6 This computer f d f connects to the motherboard and stores data.
7 This switch c g is for showing images and video.
8 To install this software, he a h often connects to the computer using a USB port.

2 Correct the mistakes in these sentences. Underline one incorrect word and write the
correct word on the line.
9 Insert the cable ____
from the socket. ________
into
10 Turn ___
into the computer when you’ve finished. ________
off
11 To see the bottom of the window, drag the scroll _____
button down. ________
bar
12 Slide the ‘save’ button to save the file. ________
____ Press/Push
13 The power supply ____
icon provides power to the internal components. ________
unit
14 Disconnect the headphones on __ the computer after you’ve finished with them, please. ________
from
15 Click the ‘minimise’ button by
__ make the window smaller. ________
to
16 Make sure your software has a ‘help’ menu __ to some people will need it. ________
so because

3 Complete these instructions with the words in the box.

connect disconnect internal motherboard partition plug push

It isn’t difficult to add a new (17) ________

internal drive to a desktop computer. First, make sure the
computer is off and (18) ________
disconnectit from the electricity socket. Then (19) ________
push the drive
into a spare space as far as it will go. Next, find the SATA cable that came with the drive and
(20) ________
plug one end of it into the SATA socket on the (21)motherboard
________ and the other end into
the drive. You’ll also need to (22) ________
connect a power cable. Then, when you switch on the
computer, you just need to format the drive. You can also (23) partition
________ it if you want to use
different parts of it for different purposes.

4 Complete these sentences with to, for, so and because.

24 I back up my data ________
for security.
25 I use open source software ________
because it’s free.
26 You can double click on the title bar ________
to maximise the window.
27 I use a video camera ________
so that I can show video to people.
28 You can use an external hard drive ________
to back up your data.
29 Drag the folder icon ________
to move it to a new drive.
30 I bought a webcam ________
so that I can make video calls.

PHOTOCOPIABLE © 2013 Pearson ELT

Progress test 1 (Units 1–2)
Name: __________________________________________ Date: ___________

Section 1: Vocabulary
1 Complete these sentences. Use one or two words in each gap.
1 A(n) ________ stores large amounts of data. hard drive
2 Please disconnect the ________ hard drive from the computer. external
3 I really like the people I work with: my ________ are all great people! colleagues
4 The ________ is the internal part of the computer that everything else connects to. motherboard
5 Use the ________ at the side of the window to move down so that you can see the
whole page. scroll bar
6 A big advantage of open ________ software is that it’s usually free. source
7 You may have to ________ your disks while installing the operating system if you want to
divide your big drive into some smaller ones. partition
8 Don’t forget to ________ your data so that you always have a copy! back up

Section 2: Language
1 Put these words in the correct order to make sentences and questions.
1 check / every / emails / I / day / my
________________________________________________________________________
2 company / software / does / develop / your / ?
________________________________________________________________________
3 a / computer / latest / need / new / OS / run / the / to / we
________________________________________________________________________
4 personal / use / must / purposes / staff / not / for / computers
________________________________________________________________________
5 problem / afraid / a / the / there’s / I’m / with / software
________________________________________________________________________
6 projector / you / off / could / turn / that / just / ?
________________________________________________________________________
7 unplug / first / headphones / you / video camera / could / from / the / the / ?
________________________________________________________________________
8 operators / off / to / computer / their / day / need / computer / all / switch / every
________________________________________________________________________

PHOTOCOPIABLE © 2013 Pearson ELT 1

Section 3: Reading
1 Read the job advertisement. Are these sentences true (T) or false (F)?
1 Ordinary people can buy the company’s products in shops. (T / F)
2 ADS now has offices in nine countries. (T / F)
3 The company is having problems now. (T / F)
4 Clients like ADS because of its low prices. (T / F)
5 If you haven’t worked in IT before, you could apply for this job if you have a Diploma in
Software Development. (T / F)
6 You need to understand more than one OS to do this job well. (T / F)
7 Working for several years in a small company isn’t useful for this job. (T / F)
8 This job is suitable for people who don’t need to live close to their family. (T / F)

Atlantic Digital Services

Atlantic Digital Services (ADS) is a software development company providing services to
other companies. With over 2000 employees in seven different countries, we are able to help a
wide range of clients in many different parts of the world. We are growing very quickly and
plan to open offices in two more countries later this year. Our customers keep coming back to
us because we can develop high quality software to their specifications very quickly and
because of our great customer service.

Software developer positions available

We have positions available in our new international offices for people with the following:
• a Diploma in Software Development with good grades
• experience developing software for the Windows and Linux operating systems
• two years’ experience in a company similar to ours
Applicants must be happy to travel to our international offices for some projects, which may
last from a few weeks to a year.

Section 4: Writing
1 Use the prompts to complete this email to Fred, who has never used a computer before.
Explain how to connect an external drive to a computer and save files to it. Include a
greeting and a signing off and remember to introduce the topic.
(1) ________ ________,
Here’s how to connect your (2) ______________________________________ . First,
(3) ______________________________________ (connect / USB cable / hard drive /
computer). Then (4) ______________________________________ (click / ‘Start’ menu /
open / Windows Explorer). Next, (5) ______________________________________
(right-click / ‘Computer’) and (6) ______________________________________ (should /
see / hard drive). Now (7) _____________________________________ (drag and drop files /
folders / hard drive).

(8) _________________,
____________________

PHOTOCOPIABLE © 2013 Pearson ELT 2

Section 5: Listening
1 ► 08 Listen and correct the mistakes. Underline one incorrect word and write the correct
word on the line.
1 a quad-core processor ________
2 a quad-speed DVD drive ________
3 a 3.5-millimetre plug ________
4 a millimetre ________
5 80 nanometres ________
6 a 56-kilobyte file ________
7 4.2 megahertz ________
8 4 gigabytes ________

PHOTOCOPIABLE © 2013 Pearson ELT 3

Unit 3 test
Name: __________________________________________ Date: ___________

1 Complete these word partnerships with the words in the box.

address (x2) button life link network password websites

1 a wireless ________
network
2 a web ________
address
3 enter a(n) ________
password
4 follow a(n) ________
link
5 browse ________
websites
6 the recipient’s ________
address
7 short battery ________
life
8 the refresh ________
button

2 Correct the mistakes in these sentences. Underline one or two incorrect word(s) and write
the correct word(s) on the line.
9 The internet is a network where
_____ covers the world. ________
which
10 I’m knowing how to develop websites. ________
___________ I know
11 If we buy some tablets soon, we ____
save money. ________
will save
12 A GPS is a device that ____
show your location. shows
________
13 Where’s _a document with the network information? I saved it in this folder. ________
the
14 He’s the person _____
which looks after the servers. ________
who/that
15 If you follow a link, you’ll ____
went to another web page. ________
go
16 With a ______
tablets and the right software, you can access your data anywhere. ________
tablet
17 I install some software at the moment but I’ll finish in a few minutes. ________
_______ I'm installing

3 Match 18–24 to a–g to make sentences.

18 If you don’t want to make mistakes while typing, d a give me a call.
19 If you get an error message, a b it knows when you move it.
20 If you use a VPN, g c security is important.
21 If you want to look at web pages, f d use a spell checker.
22 If you want to stream videos, e e you’ll need a fast internet connection.
23 If your device has an accelerometer, b f a browser is useful.
24 When you browse the internet, c g your messages will be more secure.

4 Underline the odd one out in each group.

25 ‘back’ button bookmarks bar ______
browse tab
26 check forward send _____ stream
27 browser local area virtual private wireless
_______
28 accelerometer GPS _____printer screen
29 battery recharger calculator calendar e-book reader
______________
30 dot ______
number slash underscore

PHOTOCOPIABLE © 2013 Pearson ELT

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PDC]CJCPNHFKO © 608: Pohrscb OK]

Progress test 2 (Units 3–4)
Name: __________________________________________ Date: ___________

Section 1: Vocabulary
1 Complete these sentences. Use one or two words in each gap.
1 We use a(n) ________ to access the internet. browser
2 Please speak into the ________ so that we can record your voice. Thanks! microphone/headset
3 We have some standard plans or, if you give us your specifications, we can ________ our
service just for you! customise
4 Company employees must use the standard company ________ at the end of all emails. signature
5 Use the ‘Sum’ function to ________ a set of numbers in a row or a column, to find the total. add(up)
6 The primary key in a table must be ________ – no other record in the same table should have the
same value. unique
7 You can store all our data on the office NAS (Network ________ ________). Attached Storage
8 Could you ________ the logs? I think there might be a problem. check

Section 2: Language
1 Put these words in the correct order to make sentences and questions.
1 after / because / holiday / I’m / is / looking / manager / my / office / on / the
________________________________________________________________________
2 is / Mary / manages / network / our / person / the / who
________________________________________________________________________
3 a / can / database, / find / if / information / quickly / use / you / you
________________________________________________________________________
4 check / find / you / if / log, / problem / the / the / you’ll
________________________________________________________________________
5 in / morning / room /server / the / this / were / you / ?
________________________________________________________________________
6 a / access / network / by / can / internet / private / secure / the / using / virtual / we
________________________________________________________________________
7 after / call / can / computer / me / off / switching / the / you / ?
________________________________________________________________________
8 I / called / when / installing / network / the / was / you
________________________________________________________________________

PHOTOCOPIABLE © 2013 Pearson ELT 1

Section 3: Reading
1 Read the advertisement and answer these questions.
1 Is the company selling to consumers or companies?
________________________________________________________________________
2 Are the devices standard?
________________________________________________________________________
3 How can the devices help new drivers or drivers who get lost? (2 answers)
________________________________________________________________________
________________________________________________________________________
4 If a customer has a problem, how can the company’s devices help?
________________________________________________________________________
5 When a driver delivers something, what does the customer do with the device?
________________________________________________________________________
6 How will a company that uses these devices save money? (2 answers)
________________________________________________________________________
________________________________________________________________________

Make your delivery drivers more efficient!

Our mobile devices are changing the way many companies work – and yours could be the next! We
can customise devices to your needs and help your workers operate much better. Here are some of
the advantages:
 With built-in GPS, you will always know where your delivery drivers are. Our software helps you to
check that they are doing their job.
 Maps that can be shown on the screen, together with GPS, mean that your drivers will never get lost
again! Our clients tell us that there are no more late deliveries!
 Our devices allow two-way communication. So, if a situation changes while your drivers are on the
road, they can report any problems to you straight away and you can send them information if, for
example, a package needs to go to a different address.
 When customers receive a parcel, they can sign for their deliveries electronically by using the
devices. This means much more efficient administration and keeping costs down.
 Our devices make it much easier to keep records electronically – this saves a lot of money!

PHOTOCOPIABLE © 2013 Pearson ELT 2

Section 4: Writing
1 You are an assistant to your company’s system administrator. She was on holiday last
week and you looked after everything. Use these notes to write an email to report what you
did while she was away.

 CEO’s laptop: hard drive crashed; replaced

 website crashed; restarted servers
 Accounts Department database: new report
 replaced old server

Hi Wen Min,
I hope you had a good holiday. Here’s a list of what happened while you were away:
1 _________________________________________________________________________
2 _________________________________________________________________________
3 _________________________________________________________________________
4 _________________________________________________________________________
So, quite a peaceful few days!

See you tomorrow,

____________

Section 5: Listening
1 ► 19 Listen to a database administrator talking to a trainee. Are these sentences true (T)
or false (F)?
1 The speaker is describing the customer database. (T / F)
2 The database doesn’t have any forms yet. (T / F)
3 The first table mentioned is for client companies. (T / F)
4 Customer ID is the primary key in the first table. (T / F)
5 The next table is for invoices. (T / F)
6 The form mentioned is for adding a new order. (T / F)
7 No reports are ready yet. (T / F)
8 You can bring together information from two tables. (T / F)

PHOTOCOPIABLE © 2013 Pearson ELT 3

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Progress test 3 (Units 5–6)
Name: __________________________________________ Date: ___________

Section 1: Vocabulary
1 Complete these sentences. Use one word in each gap.
1 Can I try ________ the software for a few weeks to check whether it’s suitable for us?
2 Do you have the user ________? I’ve never used this function before.
3 Don’t worry, you can buy an extended ________ on this hardware that is good for three years.
4 To see how other users of this software solve problems, visit our user ________.
5 The trial ________ is nearly finished. We’ll have to pay for a licence soon.
6 We have a(n) ________ pricing model. There are different prices for different levels; each level
has different features.
7 We use ________ hosting rather than dedicated hosting as it’s cheaper.
8 We’re bringing ________ an upgrade to the software later this year.

Section 2: Language
1 Choose the correct answer, A, B or C.
1 _____ you please tell me whether it has encryption?
A Should B Must C Can
2 How much did it _____ to in total?
A pay B come C cost
3 I think it’s best _____ an enterprise social networking system.
A to use B using C use
4 If we were a bigger company, we _____ use a dedicated server.
A ’ll B would C did
5 It’s as fast _____ the other processor.
A to B than C as
6 The monthly fee is _____ for both plans.
A the same as B the same C same as
7 We could have a faster website if we _____ more bandwidth.
A had B have C ’re having
8 Which computer has the _____ memory?
A least B lesser C less

PHOTOCOPIABLE © 2013 Pearson ELT 1

Section 3: Reading
1 Read the product profile and answer these questions. Choose Basic (B), Basic Plus (BP)
or Premium (P).
What is the lowest level system with these features?
1 chat (B / BP / P)
2 ability to add information to messages and documents so they are easier to find (B / BP / P)
3 a way of allowing different people to view a file (B / BP / P)
4 a way of saving files that you might use later but don’t need to access easily (B / BP / P)

Which would you recommend for:

5 a company with several premises? (B / BP / P)
6 a small company with only one office, which needs to keep costs low and is happy to use
paper? (B / BP / P)
7 a company which wants to keep its information safe from other companies? (B / BP / P)
8 a person who needs to communicate while travelling? (B / BP / P)

SuperSocial ESN is an Enterprise Social Networking system produced by SuperSocial Pty Ltd, a
company based in Melbourne, Australia. Its main selling points are that it helps clients’ employees to
communicate more efficiently and gives them better access to digital data. It provides a wide range of
functions and because of SuperSocial’s tiered pricing, clients can choose not to pay for the features that
they don’t actually need.

Plans start with the Basic system, which is designed for a small business at one location. This has instant
messaging as well as file sharing.

The next level up, only slightly more expensive, is the Basic Plus system. This has OCR and a document
management system with tagging so that the user can scan documents and keep track of the electronic
versions. There is also a document archiving feature.

The highest level system is the Premium system, which has all the capabilities of the first two levels, plus
some additional features. With it, users can give and record webinars, and there is a speech-to-text
capability so that users can create documents without typing. Many users like to be able to write and send
messages even when driving. Users of the Premium system can access data wherever they are, whether in
the office, visiting a client or at home. And it comes with a high level of security, including a VPN and
encryption so that access to the server is very secure.

PHOTOCOPIABLE © 2013 Pearson ELT 2

Section 4: Writing
1 Write a report using these instructions and the text in Section 3 above.
 For 1, give the purpose of the report: recommend the SuperSocial ESN Premium system.
 For 2–7, mention the features of the SuperSocial ESN system that match the text.
 For 8, say again which system is best.

Suggestions for solutions to communication problems

Introduction
In response to the request from the CEO, the IT Department has now found a good ESN system.
We (1) _____________________________________________________________________________
___________________________________________________________________________________.

Recommendations
There are several reasons for our recommendation, which are as follows:
 We need a way for people to communicate more quickly than by email. This ESN system has
(2) _____________________________________________________________________________.
 We also need a way for people to share files easily. We (3) ________________________________
________________________________________________________________________________.
 We have a lot of paper to scan and file. With the (4) ______________________________________
features, _________________________________________________________________________.
 We don’t need to worry about security. The SuperSocial system (5) __________________________
________________________________________________________________________________.
 Our people need to access the system from any location. This isn’t a problem with the SuperSocial
system because (6) ________________________________________________________________.
 We need to give more online presentations. (7) __________________________________________
_______________________________________________________________ that makes this easy.

In conclusion, we think that (8) __________________________________________________________.

Section 5: Listening
1 ► 28 Listen to three people talking about their companies. Are these sentences true (T)
or false (F)?
Speaker 1
1 He works for a medium-sized company. (T / F)
2 He doesn’t need a lot of training. (T / F)
Speaker 2
3 His company has lots of big projects. (T / F)
4 The other employees don’t enjoy using technology. (T / F)
5 His company wants a low-cost solution. (T / F)
Speaker 3
6 Her department designs toys. (T / F)
7 They want to produce designs more quickly. (T / F)
8 They are new to CAD. (T / F)

PHOTOCOPIABLE © 2013 Pearson ELT 3

Exit test
Name
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______
____
____
____
____
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____
____
____
____
____
____
____
____
____
____
____
____
__ Date
Date:: ____
______
____
____
___
_

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ectt whe
when n it move
movess or
changes speed.
4 Th
Ther
eree aare
re se
seve
vera
rall typ
types
es of da
data
taba
base
se ____
__________
__,, inc
inclu
ludiding
ng re
repo
port
rts,
s, form
formss and
and tatabl
bles
es..
5 We nee
need d devi
device
cess wi
with
th lon
longg ba
batt
tter
eryy __
________
____
__ sso
o th
thatat we d donon’t
’t h
hav
avee to worr
worry y abo
about
ut rrec
echa
harg
rgin
ing
g
them too often.
6 Th
Thee we
webs bsite
ite uses
uses ____
______ ____
__ – thes
thesee are
are smal
smalll ddat
ataa fil
files
es – tto
o kee
keepp ttra
rack
ck of ususer
ers.
s.
7 Befo
Beforere tthe
he prog
progra
rammmmer erss ca
can
n star
startt co
codi
ding
ng,, we have
have tto o make
make sure
sure the
the _ ___
____
________ are
are ffin
inish
ished
ed and
and
approved by the client so that the programmers know what to write.
8 It’s hot! Don’t _ __
_______ your fingers!
9 Th
This
is in
inst
stru
ructctio
ion
n give
givess the
the valu
valuee 5 to ____
____________ ‘a
‘a’.
’.
10 ______
________ __ net
networ
works ks are
are v very
ery flexib
flexiblele bec
becaus
ausee you
you don’t
don’t need
need ccabl
ableses to con
connec
nectt the
the ccomp
ompute
uters.
rs.

Section 2: Language
1 Co
Comp
mple
lete
te the
these
se sen
sente
tenc
nces
es wit
with
h the
the cor
corre
rect
ct ffor
orm
m of tthe
he ver
verbs
bs iin
n brac
bracke
kets
ts..
1 If you
you aad
dd fiv
fivee aan
nd fou
four,
r, you ____
______ ____
____
________
____ (ge
(get)
t) nine
nine..
2 Co
Coul
uld
dy you
ou just
just ____
__________
____
____
_______
_ (pu
(put)
t) the
the m mem
emor
ory
y ssti
tick
ck here
here?? T Tha
hank
nks.
s.
3 I usu
usual
ally
ly assis
assistt the
the syst
system
emss adm
admininis
istra
trato
torr b
but
ut this
this week
week I _ _______
________
____
____
____
__ (l
(loo
ookk aft
after
er))
everything while she’s away on holiday.
4 __
____
____
________
____
________ (yo
(youu / find
find)) any
any bugs
bugs in thethe pro
progr
gram
am ththatat you
you lloo
ooke
ked
d aatt y
yes
este
terd
rday
ay??
5 How mamanyny calls
lls ___
_____
____
____
________
____
__ (you
(you / ans
answe
wer)
r) so fa
farr ttod
odaay?
6 He __
____
____
____
____
________
____ (re
(repa
pair)
ir) a ccom
ompupute
terr w
whe
henn he
he had
had an el elec
ectrtric
ic sho
shock
ck.. HHee shou
should
ld have
have
unplugged it first!
7 Ca
Cann you
you ____
______________
____
____
___ _ (t
(tel
ell)
l) me how
how oldold that
that co
comp
mput uterer is
is??
8 Twen
Twenty ty seve
seven
nooff o
our
ur co
comp
mput
uter
erss ___
_____ ____
____
____
____
____
__ (s
(sel
ell)
l) yest
yester
erda
day.
y.
9 If I had
had my lapt
laptop
op with
with m
me,
e, we ____
______ ____
____
____
____
___
_ (d
(dow
ownl
nloa
oad)
d) ttho
hose
se p
phohoto
toss no
now.
w.
10 After
After _____
______
______
______
_____
__ (re
(reins
instal
tall)
l) tthe
he o
oper
perati
ating
ng system,
system, ple
please
ase ins
instal
talll our
our propr
propriet
ietary
ary softwa
software.
re.

PHOTOCOPIABLE © 2013 Pearson ELT 1

Section 3: Reading
1 Read th
the report an
and a
an
nswer the
hesse que
uesstions
ions..
1 What ki kind o off sso
oftware is
is tth
he re
report aab
bout?
________________________________________________________________________
____________________________________________ ____________________________
2 What kind of device will it run on?
________________________________________________________________________
____________________________________________ ____________________________
3 Who is the client?
________________________________________________________________________
____________________________________________ ____________________________
4 Whic
Which h two
two cocomm mmonon stag
stages
es is the
the proj
projec
ectt betw
betwee
eenn at th
thee mome
moment nt??
________________________________________________________________________
____________________________________________ ____________________________
5 Is th
the pprroject gogoing we
well or
or arare th
there pr
problems?
________________________________________________________________________
____________________________________________ ____________________________
6 Why was beta testing quick?
________________________________________________________________________
____________________________________________ ____________________________
7 At whic
which h sta
stage
ge were
were the
the lar
largegest
st numb
numberer of bugs
bugs foun
found:
d: al
alph
phaa tes
testin
ting
g or
or bet
betaa ttes
esti
ting
ng??
________________________________________________________________________
____________________________________________ ____________________________
8 How mamany ny sma
small bugs
bugs wereree the
there after
fter beta
beta test
testin
ing?
g?
________________________________________________________________________
____________________________________________ ____________________________
9 How many bugs are there now?
________________________________________________________________________
____________________________________________ ____________________________
10 Do th
thee team
team me membmber
erss h
hav
avee good
good pers
person
onal
al skil
skills
ls?? Wh
Why?y?
________________________________________________________________________
____________________________________________ ____________________________

Progress report: smartphone app for Timura Digital

Project overview
The purpose of this project is to produce a smartphone app for Timura Digital. The app should show the
company’s services and examples of successful projects they have completed. It should also make it easy
to contact the company.

Project status
The project has recently passed the beta testing phase, and we expect to make the release candidate
available before the end of the month. This is one week before the time that was scheduled at the
beginning of the project.

Recent developments
Beta testing was quite quick because most of the bugs were removed at the previous testing stage – we
found far more bugs at that stage. Only 37 bugs were found. Of these, 10 were very serious, 20 were
important and the rest were minor. This is better than usual for a project of this size. All have now been
dealt with. We expect to have no further problems.

Final stages
Due to good progress earlier, we hope to finish the project before the scheduled time. We expect to hand
the app over to the client early next month. At that time, the team will be available for further projects.
All members of the team have worked hard and I recommend them all for any future projects.

PHOTOCOPIABLE © 2013 Pearson ELT 2

Section 4: Writing
1 You
You ffoun
oundd a pr
prob
oble
lemm wit
with
h tthe
he admi
admini
nist
stra
rati
tion
on ma
mana
nage
ger’
r’ss ccom
omput
puter
er and
and h
hav
avee n
now
ow repai
repaire
red
d
it. Write an email to him about it. Follow these steps.
1 Use a greeting. His name is Vladimir Buski skin.
2 Say w
whhat th
the problem w waas (a
(a fa
faulty hhaard ddrrive).
3 Say what problems this may cause.
4 Sa
Say
ywwha
hatt y
you
ou did
did to solv
solvee the
the prob
proble
lem
m ((re
repl
plac
aced
ed the
the hard
hard driv
drive)
e)..
5 Say w
whhat eels
lsee yo
you hhaad to
to ddo
o (r
(restore ffrrom babackup).
6 Sign off.

Section 5: Listening
1 ► 42 Listen to six people describing problems and answer these questions.
Speaker 1
1 What can’t she do? _________________________________________
2 What is the problem? _________________________________________
Speaker 2
3 How of
often do
does tth
he pr
problem h
haappen? _________________________________________
4 What does he need to do? _________________________________________

PHOTOCOPIABLE © 2013 Pearson ELT 3

Speaker 3
5 What tells her there’s a problem? _________________________________________
Speaker 4
6 What’s tth
he p
prroblem? _________________________________________
Speaker 5
7 Which component was faulty? _________________________________________
8 Was his data safe? _________________________________________
Speaker 6
9 When ddiid sh
she pu
purchase tth
he de
device? _________________________________________
10 What did she try doing? _________________________________________

Section 6: Speaking
1 Pr
Prep
epar
aree a pres
presen
enta
tati
tion
on for
for y
you
ourr tea
teach
cher
er abou
aboutt y
you
ourr jjob
ob o
orr the
the job
job y
you
ou woul
would
d llike
ike to have
have
and your future work plans. Include the following:
About the job:
• Say whi
which
ch jjob
ob yo
you
u ha
have
ve or wou
wouldld li
like
ke tto
o ha
have.
ve.
• Expla
Explain
in wha
whatt abo
about
ut the job is or wo
would
uld be inter
interesting
esting for yo
you.
u.
• Tal
Talk
k abo
aboutut the d
diff
iffere
erent
nt res
respon
ponsibi
sibilit
lities
ies in tthe
he jo
job.
b.
• Exp
Explai
lain
n whi
whichch tasks
tasks are nec
necess
essary
ary..
Your skills and education:
• Exp
Explai
lain
n your
your tra
trainin
ining
g and what
what yyou
ou ar
aree abl
ablee to do
do..
• Tal
Talkk abo
about
ut yo
your
ur pe
perso
rsonal
nal and
and te
techn
chnica
icall ski
skills
lls

Your future
• Tal
Talkk ab
about
out what
what y
you
ou p
plan
lan tto
o do iin
n the future
future..
• Tal
Talkk ab
about
out what
what y
you
ou ho
hope
pe to do iinn the future
future..

Your teacher will mark your talk using the scorecard below. The teacher circles 1 mark if
a student includes the area and 2 marks for communicating it accurately and effectively.
There is a maximum of ten marks.

The student:
presented his/her current job or a job he/she would like to have and 1 2
said why it’s interesting.
described tth
he rreesponsibilities an
and ta
tasks iin
nvolved iin
n tth
he job. 1 2
talked about his/her training. 1 2
described his/her personal and technical skills. 1 2
talked about what he/she plans and hopes to do in the future. 1 2

PHOTOCOPIABLE © 2013 Pearson ELT 4

Answer key

Entry test

Section 1: Vocabulary
1
1d 2c 3i 4e 5a 6h 7f 8g 9b

Section 2: Language
1
1C 2A 3B 4A 5B 6D 7C 8B 9D

Section 3: Skills development

1
1b 2e 3c 4f 5a 6g 7d 8h

Section 4: Reading
1
1 1 2 a job advertisement 3 Westpoint Computer Services Ltd 4 2 5 Timura Digital
6 install new software, upgrade 7 by telephone 8 fun and friendly workplace, good
opportunities for learning/to improve your skills

Section 5: Listening
1
1d 2a 3e 4b 5f 6c

PHOTOCOPIABLE © 2013 Pearson ELT 1

Unit 1

1
1 support 2 check 3 diagnose 4 provide 5 agenda 6 clients 7 characters 8 occasionally

2
9 I use a computer very day. (every)
10 Do your company supply software? (does)
11 I stand up new computers and maintain old ones. (set)
12 How for buying some new computers? (about)
13 We produce hardware for office workers, such as word processors and spreadsheets. (software)
14 What are the rules about mobile phones in your office? Need you use mobile phones? (Can)
15 ‘Have we buy some new computers?’ ‘Yes, great idea! We need some new ones.’ (Shall)

3
16 database administrator 17 systems analyst 18 project manager 19 helpdesk supervisor
20 support technician 21 software developer

4
22 Does he work at the service centre?
23 I repair computers.
24 Don’t answer personal phone calls in the office.
25 You must change your password every month.
26 I set up new computers.
27 My company sells software.
28 My company has two production facilities.
29 Shall we buy new computers?
30 How about upgrading the software?

PHOTOCOPIABLE © 2013 Pearson ELT 2

Unit 2

1
1h 2f 3e 4b 5g 6d 7c 8a

2
9 Insert the cable from the socket. (into)
10 Turn into the computer when you’ve finished. (off)
11 To see the bottom of the window, drag the scroll button down. (bar)
12 Slide the ‘Save’ button to save the file. (Click/Press)
13 The power supply icon provides power to the internal components. (unit)
14 Disconnect the headphones on the computer after you’ve finished with them, please. (from)
15 Click the ‘Minimise’ button by make the window smaller. (to)
16 Make sure your software has a ‘Help’ menu to some people will need it. (because)

3
17 internal 18 disconnect 19 push 20 plug 21 motherboard 22 connect 23 partition

4
24 for 25 because 26 to 27 so 28 to 29 to 30 so

PHOTOCOPIABLE © 2013 Pearson ELT 3

Progress test 1

Section 1: Vocabulary
1
1 hard drive/HDD/SDD 2 external 3 colleagues 4 motherboard 5 scroll bar 6 source
7 partition 8 back up

Section 2: Language
1
1 I check my emails every day./Every day I check my emails.
2 Does your company develop software?
3 We need a new computer to run the latest OS.
4 Staff must not use computers for personal purposes.
5 There’s a problem with the software, I’m afraid./I’m afraid there’s a problem with the software.
6 Could you just turn that projector off?/Could you just turn off that projector?
7 First, could you unplug the headphones from the video camera?/Could you unplug the headphones from
the video camera first?
8 All computer operators need to switch off their computer every day./ All computer operators need to
switch their computer off every day./Every day all computer operators need to switch off their
computer./Every day all computer operators need to switch their computer off.

Section 3: Reading
1
1F
2F
3F
4F
5F
6T
7T
8T

Section 4: Writing
1
(1) Hi/Dear Fred,
Here’s how to connect your (2) external drive to a/your computer (and save files to it). First, (3) connect a
USB cable from the hard drive to a/the computer. Then (4) click on the ‘Start’ menu and open Windows
Explorer. Next, (5) right-click on ‘Computer’ and (6) you should see the hard drive. Now (7) drag and
drop files from folders onto the hard drive.
(8) Best wishes,
[Student’s name]

Section 5: Listening
1
1 a quad-core processor (dual)
2 a quad-speed DVD drive (Blu-ray)
3 a 3.5-millimetre plug (socket)
4 a millimetre (micrometre)
5 80 nanometres (18)
6 a 56-kilobyte file (26)
7 4.2 megahertz (2.4)
8 4 gigabytes (terabytes)

PHOTOCOPIABLE © 2013 Pearson ELT 4

Unit 3

1
1 network 2 address 3 password 4 link 5 websites 6 address 7 life 8 button

2
9 The internet is a network where covers the world. (which/that)
10 I’m knowing how to develop websites. (know)
11 If we buy some tablets soon, we save money. (will save)
12 A GPS is a device that show your location. (shows)
13 Where’s a document with the network information? I saved it in this folder. (the)
14 He’s the person which looks after the servers. (who/that)
15 If you follow a link, you’ll went to another web page. (go)
16 With a tablets and the right software, you can access your data anywhere. (a tablet/tablets)
17 I install some software at the moment but I’ll finish in a few minutes. (am installing)

3
18 d 19 a 20 g 21 f 22 e 23 b 24 c

4
25 browse (It’s the only action/verb; the others are things/nouns.)
26 stream (The others collocate with email.)
27 browser (The others collocate with network.)
28 printer (The others can be found on mobile devices.)
29 battery recharger (It’s the only hardware. The others are software.)
30 number (The others are symbols in web addresses.)

PHOTOCOPIABLE © 2013 Pearson ELT 5

Unit 4

1
1 in 2 record 3 by 4 key 5 database 6 permissions 7 smoothly 8 tablet

2
9 running a report
10 before you reinstall the OS/before reinstalling the OS
11 my computer crashed
12 didn’t check the hard drive
13 you repair the computer/repairing the computer
14 you’re in the server room
15 using the computer/you use the computer

3
16 headset 17 (paper) jam 18 minus/subtract 19 form 20 column 21 deploy
22 divided by/over/divide 23 multifunction printer

4
24 He founded a problem with his computer. (found)
25 Yesterday afternoon he visit a client. (visited)
26 You checked the spreadsheet carefully? (Did you check)
27 After starting a new OS install, you should back up your computer. (Before)
28 A stylus is an output device. (input)
29 If you divide eight by four, you get thirty-two. (multiply)/If you divide eight by four, you get
thirty-two. (two)
30 There is a problem with the formula in query B2 of the spreadsheet. (cell)

PHOTOCOPIABLE © 2013 Pearson ELT 6

Progress test 2

Section 1: Vocabulary
1
1 browser 2 headset/microphone 3 customise 4 signature 5 add (up) 6 unique
7 attached storage 8 check

Section 2: Language
1
1 I’m looking after the office because my manager is on holiday.
2 Mary is the person who manages our network.
3 If you use a database, you can find information quickly.
4 If you check the log, you’ll find the problem.
5 Were you in the server room this morning?
6 We can access the internet by using a secure virtual private network.
7 Can you call me after switching off the computer?/After switching off the computer, can you call me?
8 I was installing the network when you called.

Section 3: Reading
1
(questions 4 and 6: two marks each; one mark for the rest of the questions)
1 companies
2 no (They’re customised.)
3 with built-in GPS and with maps.with maps & with GPS
4 The driver can communicate/report problems with the device.
5 He/She signs/They sign (for their deliveries) electronically.
6 By reducing paperwork and with more efficient administration – records are electronic.

Section 4: Writing
1
(suggested answers; two marks per question; in any order)
1 The hard drive in the CEO’s laptop crashed, so I replaced it.
2 The website crashed, so I restarted the servers.
3 I created a new report for the Accounts Department database.
4 I replaced the old server.

Section 5: Listening
1
1T 2F 3T 4T 5F 6F 7F 8T

PHOTOCOPIABLE © 2013 Pearson ELT 7

Unit 5

1
1 hosting 2 fee 3 warranty 4 pricing 5 guide 6 address 7 reader 8 compatibility

2
9 less 10 to 11 were 12 what 13 that 14 as 15 the 16 to 17 if/whether

3
18 d 19 e 20 f 21 c 22 g 23 a 24 b
20–f and 22–g need question marks at the end. The rest need full stops.

4
25 expensive (The others take -er or -est in comparatives and superlatives.)
26 trial period (The others are costs.)
27 train (The others collocate with money/are all verbs used to talk about money.)
28 dedicated (The others are types of pricing model.)
29 licence (The others collocate with battery.)
30 capability (The others are parts of a report or presentation.)

PHOTOCOPIABLE © 2013 Pearson ELT 8

Unit 6

1
1 mortar 2 encryption 3 document 4 remote 5 text 6 compression 7 integrate 8 field

2
9 Could someone say me how to use the videophone? (tell)
10 If we were a big company, we will buy some expensive equipment. (would/could)
11 It would be great to knowing how to use smartphone syncing. (know)
12 Our software is being cheaper and cheaper. (getting/becoming)
13 Our website is getting more and more popular: the number of visitors is decreasing. (increasing)/Our
website is getting more and more popular: the number of visitors is decreasing. (unpopular)
14 The instinct messaging system in my office isn’t working at the moment. (instant)
15 We need a shared room for the video conferencing equipment. (dedicated)
16 We use a system call DRM, Digital Rights Management, to protect our software. (called)

3
17 would reduce 18 are having more and more 19 find out about 20 is decreasing 21 called
22 Could you tell me 23 is going up

4
24 cookie(s) 25 local participants 26 microblogging/SMS 27 tagging 28 procedure/method
29 premises 30 component

PHOTOCOPIABLE © 2013 Pearson ELT 9

Progress test 3

Section 1: Vocabulary
1
1 out 2 guide 3 warranty 4 forum 5 period 6 tiered 7 shared 8 out

Section 2: Language
1
1C 2B 3A 4B 5C 6B 7A 8A

Section 3: Reading
1
1 B 2 BP 3 B 4 BP 5P 6B 7P 8P

Section 4: Writing
1
(suggested answers; one mark per question)
1 recommend getting the SuperSocial ESN Premium system/recommend that we get the SuperSocial ESN
Premium system
2 instant messaging
3 can do this with SuperSocial ESN
4 OCR and document management system ..., ... we can do this
5 has a VPN (and encryption)
6 it has (a) speech-to-text capability
7 The SuperSocial Premium system has a webinar feature
8 the SuperSocial ESN Premium system is the best.

Section 5: Listening
1
1F 2T 3F 4F 5T 6T 7T 8F

PHOTOCOPIABLE © 2013 Pearson ELT 10

Unit 7

1
1 analysis 2 menu 3 code 4 testing 5 content 6 ranking 7 candidate 8 chart

2
9 to 10 linked 11 causes 12 to 13 needs/wants 14 can/may 15 make 16 are 17 to

3
18 g 19 a 20 h 21 d 22 c 23 e 24 b 25 f

4
26 content (The others are stages in writing software, as might be shown in a Gantt chart or schedule.)
27 user support (The others are stages in the software development process.)
28 development (The others are parts of a computer program.)
29 ranking (The others are typical web pages.)
30 bug (The others are elements of a programming instruction.)

PHOTOCOPIABLE © 2013 Pearson ELT 11

Unit 8

1
1 crashed 2 call 3 shock 4 experience 5 code 6 organisational 7 guide 8 escalate

2
9 We’ve have a few problems with the network this week. (had)
10 The problem can’t get a fault in the hard drive – I tested it yesterday! (be)
11 Let’s try restart the computer. (restarting)
12 I hope at work as a software developer. (to)
13 The computer is hang. The screen goes kind of grey and I can’t type anything in! (hanging)
14 Let the printer cooled down. (cool)
15 Have you finished repairing the server already? You were due to finish two hours ago. (yet)
16 If we replace the memory, the computer should working faster. (work)

3
17 done 18 might be a virus 19 might get backache 20 expect to work here 21 might not work/
might not be working 22 to work until 7 p.m. today 23 might not be plugged in/might not have been
plugged in

4
24 tier 25 short circuit 26 hang 27 manual/user guide 28 virus 29 qualification 30 bill

PHOTOCOPIABLE © 2013 Pearson ELT 12

Progress test 4

Section 1: Vocabulary
1
1 approved 2 code 3 ranking 4 wrists 5 bloatware 6 held 7 FAQs 8 release

Section 2: Language
1
1 should 2 causes 3 might 4 replacing 5 linked 6 the website to be fast 7 has received
8 due to

Section 3: Reading
1
1 two
2 They open a new form.
3 the FAQs
4 the troubleshooting guide
5 No. He/She must follow the troubleshooting guide.
6 He/She should escalate it (to tier 2).
7 He/She clicks (on) the ‘Escalation’ check box.
8 It’s in the issue tracking software/system.

Section 4: Writing
1
(example answers; questions 1–2: one mark each; questions 3–5: two marks each)
1 I have studied at Cairo High School and Alexandria University.
2 I studied Computer Science at Alexandria University.
3 I expect to finish my course at the end of this year and get good grades. Then, I hope to become a
systems analyst next year.
4 I can program in C++ and Java. I’m also good at diagnosing problems with hardware and repairing
them.
5 I get on well with most people, so I am good at working in a team. I work well with people from
different cultures and I always like to help people. This means I’m good at giving customer service.

Section 5: Listening
1
1 F 2 F 3 T 4 NI 5 NI 6F 7F 8T

PHOTOCOPIABLE © 2013 Pearson ELT 13

Exit test

Section 1: Vocabulary
1
1 characters 2 headset 3 accelerometer 4 object 5 life 6 cookies 7 specifications 8 burn
9 variable 10 wireless

Section 2: Language
1
1 get 2 put 3 am looking after 4 Did you find 5 have you answered 6 was repairing 7 tell
8 were sold 9 would/could download 10 reinstalling

Section 3: Reading
1
1 an app/application
2 smartphones
3 Timura Digital
4 beta testing and release candidate
5 No, there are no problems. It’s going well.
6 because most of the bugs were removed at the previous testing stage
7 alpha testing
8 seven (37 total, minus 10 very serious and 20 important)
9 none
10 Yes. They worked well as a team.

Section 4: Writing
1
(suggested answer; questions 1 and 6: : one mark each; questions 2–5: 2 marks each)
Dear Vladimir,
I checked your computer and I found a problem with your hard drive – it was faulty. This problem might
cause you to lose all your data. So, I replaced the hard drive. After that, I restored all your data from the
backup. Your computer should be working fine now.
Best wishes,
(student’s name)

Section 5: Listening
1
1 She can’t save her work/type anything.
2 The application is hanging.
3 every few hours
4 He needs to restart (his computer).
5 the browser window/an error message
6 His/The speaker’s computer is running (really) slowly.
7 the hard drive
8 Yes. (Everything was backed up.)
9 yesterday
10 recharging the battery and reading the instructions

Section 6: Speaking
1
Students’ own answers; mark as indicated on the test.

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