New L J Institute of Engineering and Technology Semester: III(2023)

Subject Name: Effective Technical Communication

Subject Code: 3130004
Faculty: Shaikh Misbah I.

Sr. CHAPTER NO- 1: DYNAMICS OF COMMUNICATION Marks

No
TOPIC:1 Definition and Process
SHORT QUESTIONS
Feedback means…………… the receiver’s message.(Dec-2015-Old)[NLJIET] 01
a. encoding
1. b. decoding
c. transmission of
d. ideation of
Communication is a _____ exchange process. (one way, two way, group). (May-2016- 01
2.
Old)[NLJIET]
The communication which is in speaking is called____ (written, oral) (May-2016- 01
3.
Old)[NLJIET]
Oral communication provides opportunity of immediate feedback. True or False? (May- 01
4.
2016-Old)[NLJIET]
5. Communication always involves words. “True or False? (May-2016-Old)[NLJIET] 01
The ____ are especially helpful means of communicating nonverbally. ( kinesics, 01
6.
Proxemics, chronemics) (May-2016-Old)[NLJIET]
The encoder is the individual who receives a message from another. 01
7.
True or False? (May-2016-Old)[NLJIET]
The means by which a message moves from the sender to the receiver is the channel. 01
8.
True or False? (May-2016-Old)[NLJIET]
Understanding is the act of interpreting message by following grammatical and semantic 01
9.
rules. (May-2016-Old)[NLJIET]
Which one of the following statements is NOT TRUE about communication? 01
a. The sender and receiver both should be interested in having proper communication.
b. The basic purpose of any communication is to make the receiver understand the
10. intended message.
c. Communication will be without any flaw if the sender and the receiver are interested in
the communication process.
d. Barriers can occur at any stage of communication. (Dec-2017-Old)[NLJIET]
State if the following statements are TRUE or FALSE. Rewrite the FALSE statements 01
11. making necessary corrections:
Verbal and Oral Communication are interchangeable. (Dec-2017-Old)[NLJIET]
_________ Communication is generally used in a friendly conversation. (Formal, 01
12.
Informal, Non-verbal) (May-2018-Old)[NLJIET]
We use this type of language when speaking to a friend. (Dec-2014-Old)[NLJIET] 01
a. Formal
13.
b. Informal
c. Friendly

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New L J Institute of Engineering and Technology Semester: III(2023)

DESCRIPTIVE QUESTIONS
What is communication? Discuss the process of communication in detail. (Dec-2013- 07
1. Old)[NLJIET] or What is communication? Explain the process of communication with
it’s diagram. (May-2016-Old)[NLJIET]
Explain the process of communication with the help of its model. (Dec-2014- 03
2.
Old)[NLJIET]
Discuss communication process with a diagram. Discuss its steps in detail. (June-2015- 07
3.
Old)[NLJIET]
4. Communication is a two-way process. – Justify the statement. (May-2017-Old)[NLJIET] 04
Write a note on any three barriers to effective communication. Give appropriate examples. 07
5.
(Dec-2014-Old)[NLJIET]
Enlist different barriers to communication. Discuss any one of them in detail. (June-2015- 03
6.
Old)[NLJIET]
“The role of receiver and sender keeps on changing in communication.” – Illustrate 04
7.
.(Dec-2015-Old)[NLJIET]
8. Explain the importance of Feedback in Communication. (Jan-2017-Old)[NLJIET] 03
Explain and give one example of all the levels of communication. (Jan-2017- 04
9.
Old)[NLJIET]
Illustrate the process of communication with diagram and give your own example to 07
10.
explain the meaning of communication. (Jan-2017-Old)[NLJIET]
11. Write any one definition of Communication and explain it. (Dec-2017-Old)[NLJIET] 03
What is a feedback? How does it help in or hamper the process of communication? (Dec- 04
12.
2017-Old)[NLJIET]
13. Explain the process of communication. (Jan-2019-Old) [NLJIET] 04
14. Enumerate the various levels of communication. (Jan-2017-Old)[NLJIET] 07
Define the term ‘communication’ and explain the process with the help of a diagram. 07
15.
(Nov-2019-New) [NLJIET]
16. What is meant by communication skill? [NLJIET] 03
17. Explain types of communication. [NLJIET] 07
What is the difference between technical communication and general communication? 04
18.
[NLJIET]
19. Explain intrapersonal communication. [NLJIET] 05
20. Explain organizational communication. [NLJIET] 05
21. What is difference between oral and written communication? [NLJIET] 07
22. What are the barriers of communication? [NLJIET] 05
23. Explain verbal form of communication. [NLJIET] 07
What is Communication? Illustrate the Communication Process with a proper diagram. 07
24.
(Oct-2020-New) [NLJIET]
25. Define the term ‘communication’ with suitable examples. (Mar-2021-New) [NLJIET] 03
Define the term –Communication and Explain the Communication Process with a proper 07
26.
diagram. (Feb-2022-New) [NLJIET]
Nat Turner opines, “Good communication is the bridge between confusion and clarity.” 07
27. Elaborate the statement with focusing on the communication cycle’s diagram, and explain
the process in detail.(Feb-2023-New) [NLJIET]
TOPIC:2 Kinesics, Proxemics
SHORT QUESTIONS
……... is the study of communication done through the use of time. 01
1.
.(Dec-2015-Old)[NLJIET]

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New L J Institute of Engineering and Technology Semester: III(2023)

a. Kinesics
b. Proxemics
c. Chronemics
d. Para-Linguistics
Kinesics studies pauses and punctuation marks as well. True or False? 01
2.
(Dec-2015-Old)[NLJIET]
_______is an example of non-verbal communication in print form. (May-2017- 01
3.
Old)[NLJIET]
Which of the following is TRUE about Gestures? 01
a. Gestures always enhance the effectiveness of communication.
4. b. Cracking knuckles while speaking is a good gesture.
c. Handshake can indicate warmth as well as lack of interest.
d. The meaning of a gesture may change with cultures. (Dec-2017-Old)[NLJIET]
In face to face communication, avoiding eye contact is likely to mean 01
5. a. Paying attention b. Disinterest
c. Confidence d. Defensiveness(Dec-2017-Old)[NLJIET]
. …………………. helps a reader in quickly identifying the information required. 01
6. a. Skimming b. Scanning
c. Extensive Reading d. Intensive Reading (Dec-2017-Old)[NLJIET]
_________ is the study of Communication through the use of body movements. 01
7.
(Chronemics, Proxemics, Kinesics) (May-2018-Old)[NLJIET]
Proxemics studies communication by identifying the space between individuals. True or 01
8.
False? (May-2018-Old)[NLJIET]
Body language is a part of verbal communication. True or False? (May-2018- 01
9.
Old)[NLJIET]
_____ is a part of non-verbal communication. (Kinesics, Letter, E-mail) (Jan-2019-Old) 01
10.
[NLJIET]
True or False. Correct the statement if it is False. 01
11.
Cracking knuckles while speaking is not a good gesture. (Jan-2019-Old) [NLJIET]
DESCRIPTIVE QUESTIONS
“You cannot not communicate…you communicate just by being.” Explain the statement 07
1.
in light of ‘kinesics’. (Dec-2013-Old)[NLJIET]
“In communication, what you say is important but how you say it is more important.”- 07
2.
Discuss the statement giving appropriate examples (June-2015-Old)[NLJIET]
Enlist the components of non-verbal communication. Discuss any two of them in detail. 07
3.
(June-2014-Old)[NLJIET]
‘Communication is the backbone of any organization’ – Justify the statement. 04
4. Elaborate the terms ‘Kinesics’ and ‘Proxemics’. Give examples. (Dec-2014-
Old)[NLJIET]
Write a short note on the following (Any Two). 07
5.
(1) Kinesics, (2) Paralanguage in presentation, (June-2015-Old)[NLJIET]
Write a short note on the following. (Any Two) 07
6.
(1) Proxemics (May-2016-Old)[NLJIET]
Write note on the following: 04
7.
1) Kinesics 2) Proxemics (Jan-2017-Old)[NLJIET]
8. Explain Proxemics in brief. (May-2017-Old)[NLJIET] 03
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New L J Institute of Engineering and Technology Semester: III(2023)

Discuss non-verbal communication with special reference to Kinesics. (May-2017- 07

9.
Old)[NLJIET]
“Action speaks louder than words” – Illustrate the statement with reference to nonverbal 07
10.
communication. (Dec-2017-Old)[NLJIET]
Write a note on the Components of Non-Verbal Communication. (May-2018- 07
11.
Old)[NLJIET]
12. What is Chronemics? (Jan-2019-Old) [NLJIET] 03
13. What is proxemics? (Jan-2019-Old) [NLJIET] 03
Define nonverbal communication and enlist various components of nonverbal 03
14.
communication. (Nov-2019-New) [NLJIET]
Explain the term ‘kinesics’ and its components - facial expressions, gestures, postures, eye 04
15.
contact, touch in (Nov-2019-New) [NLJIET]
Define the term ‘Proxemics’ and explain intimate space, personal space, social space and 04
16.
public space. (Nov-2019-New) [NLJIET]
With reference to nonverbal communication, explain the use of hapitcs chronemics and 07
17.
proxemics. [NLJIET]
18. Define the terms: (i) Proxemics (ii) Kinesics (Oct-2020-New) [NLJIET] 04
How does the body language play an important role in an interview? (Oct-2020-New) 03
19.
[NLJIET]
20. Explain the term ‘proxemics’ with suitable examples. (Mar-2021-New) [NLJIET] 03
21. Write a brief note on: (1) Kinesics (2) Proxemics. (Feb-2022-New) [NLJIET] 04
Ricky Gervais has said, “Body language is more powerful than words.” With reference to 04
22. the statement explain the importance of kinesics in effective communication.(Feb-2023-
New) [NLJIET]
Illustrate the role of non – verbal communication while dealing with a foreign 07
23.
counterpart.(Feb-2023-New) [NLJIET]
“Thousands of experiences teach us, that space communicates”- Provide reflection of the 04
24.
statement in context to Edward T Hall’s four zones of space.(Feb-2023-New) [NLJIET]
TOPIC 3: Paralinguistic features
SHORT QUESTIONS
_______ is the paralinguistic feature used for showing the mood or attitude of the speaker. 01
1.
(May-2017-Old)[NLJIET]
DESCRIPTIVE QUESTIONS
Your friend is going to make presentation on “paralinguistics‟ in a workshop. To help 07
1. your friend, write its content outline and your tips for making it effective. (June-2014-
Old)[NLJIET]
Write a short note on the following (Any Two). 07
2.
(1) Kinesics, (2) Paralanguage in presentation, (June-2015-Old)[NLJIET]
3. Explain the nonverbal aspects of paralinguistics.(Jan-2019-Old) [NLJIET] 04
What are paralinguistic features? Explain their importance with special reference to 03
4.
delivering a presentation.(Nov-2019-New) [NLJIET]
5. Write a short note on Paralinguistic features [NLJIET] 07
6. Give examples of Paralinguistic features [NLJIET] 07
What non-verbal features does Paralinguistic include? Explain any three in 07
7.
detail.[NLJIET]
8. Explain the functions of intonation in Paralinguistic. [NLJIET] 07
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New L J Institute of Engineering and Technology Semester: III(2023)

9. How do the paralinguistic features affect a presenter? (Oct-2020-New) [NLJIET] 03

What are the paralinguistic features? Explain with suitable illustrations. (Mar-2021-New) 07
10.
[NLJIET]
Statistics reveals that 93% of the communication occurs through nonverbal behavior and tone. 03
11. Focusing on the tonal aspect of communication, list out the paralinguistic features and explain any
two of them(Feb-2023-New) [NLJIET]
TOPIC 4: Importance of Interpersonal and Intercultural Communication in today’s
organizations
DESCRIPTIVE QUESTIONS
Explain significance of intercultural and interpersonal communication in professional life. 03
1.
(Nov-2019-New) [NLJIET]
2. What are the advantages of Intercultural Communication? [NLJIET] 04
3. Write a short note on Interpersonal Communication.[NLJIET] 07
4. What are the examples of Intercultural Communication in Business? [NLJIET] 07
5. What are the challenges related to Intercultural Communication? [NLJIET] 04
6. Explain the types of Intercultural Communication. [NLJIET] 07
Explain communication across cultures as a barrier to effective communication. 07
7.
[NLJIET]
8. What is the role of intercultural communication in work life? (Mar-2021-New) [NLJIET] 04
Analyze the factors responsible for poor intercultural communication?(Feb-2023-New) 03
9.
[NLJIET]

CHAPTER NO- 2: TECHNICAL WRITING

TOPIC 1: Report writing
SHORT QUESTIONS
Which of the following is a compulsory part of a report? (Dec-2015-Old)[NLJIET] 01
a. Table of content
1. b. Recommendations/Conclusions
c. Bibliography
d. Acknowledgement
A technical report presents conclusions on the basis of 01
2. a. Intuitions b. Investigations
c. Instincts d. Impressions (Dec-2017-Old)[NLJIET]
The topic sentence should always be written at the end of the paragraph. True or False 01
3.
(May-2018-Old)[NLJIET]
4. The full form of e-mail is electric mail. True or False (May-2018-Old)[NLJIET] 01
DESCRIPTIVE QUESTIONS
Micromax co. Ltd, Mumbai wants to establish a new plant near Sanand, Gujarat. As 7
1. a consultant engineer, write a feasibility report on establishing a factory in Sanand,
Gujarat. (Dec-2013-Old)[NLJIET]
Your company decides to establish a plant in Vatva, Ahmedabad. You, as an engineer, are 07
2. supposed to submit the report stating all possibilities and requirements for such. Write a
report. (June-2014-Old)[NLJIET]
Draft a 100-word report on a technical festival hosted by your college. (Dec-2014- 03
3.
Old)[NLJIET]
Your company has sent you to visit a reputed factory to observe its manufacturing process. 07
4. Write a full length report mentioning your recommendations to the Chief Manager of your
company to implement in the same process in your company. (June-2015-Old)[NLJIET]

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New L J Institute of Engineering and Technology Semester: III(2023)

Smart Mobile Company wishes to launch a new mobile in the market. They have asked 07
you to do a survey on the features which are mostly preferred by youngsters in their
mobiles. You have conducted a survey of the students on the Features Preferred by
5.
Collegians in a Mobile. Draft a report to be submitted to the Production Manager of the
company.
(Dec-2015-Old)[NLJIET]
A survey conducted on satisfaction about college professor” in your college. Write a 07
6.
report summarizing your findings. (May-2016-Old)[NLJIET]
A national technical event was organized at your institute. As a co-ordinator, write a 04
7.
report on the same to be submitted to the principal. (May-2017-Old)[NLJIET]
Write a paragraph of 150 to 200 words on Professional Skills required for an Engineer 04
8.
(Dec-2017-Old)[NLJIET]
Draft a report on various curricular, co-curricular and extra-curricular activities organized 07
9.
in your department / college to be published on GTU website. (Dec-2017-Old)[NLJIET]
Enlist the points to be kept in mind for writing an effective e-mail (May-2018- 04
10.
Old)[NLJIET]
11. Enlist the types of Reports. (May-2018-Old)[NLJIET] 03
A serious accident had taken place at a company plant few days ago. As manager of the 07
12. plant, prepare a detailed report on it with a view to the causes, damage done and
precautions for future. (Nov-2019-New) [NLJIET]
13. What are the different forms of written communication? [NLJIET] 05
14. What is a Report? Write the types of reports. (Oct-2020-New) [NLJIET] 03
Prepare a report on your observations on covid-19 guidelines followed by people living 07
15.
around you. (Mar-2021-New) [NLJIET]
16. What is a Report? State the categories of reports. (Feb-2022-New) [NLJIET] 03
TOPIC 2: Technical proposal , Technical description
DESCRIPTIVE QUESTIONS
A leading university in your city has sought proposals for setting up a computer lab in its 07
1. campus. As an expert in the field, draft a proposal to the registrar of the university. (Nov-
2019-New) [NLJIET]
Prepare technical description of any one tool, mechanism or a piece of equipment with 04
2.
useful information and a clean diagram. (Nov-2019-New) [NLJIET]
3. Explain different types of Technical proposals. [NLJIET] 04
4. Explain the structure/format of technical proposal. [NLJIET] 07
An agency has just started using a new online data system, but the user’s manual is 07
5. technically complex and difficult to read. You receive a request for proposals from this
agency to write a simplified guide or startup guide. [NLJIET]
An organization wants a seminar in your expertise. You write a proposal to give the 07
6. seminar—included in the package deal is a guide or handbook that the people attending
the seminar will receive. [NLJIET]
Imagine that a company has a problem or wants to make some sort of improvement. The 07
7. company sends out a request for proposals; you receive one and respond with a proposal.
[NLJIET]
8. What is the importance and what are the applications of technical proposals? [NLJIET] 07
9. Define a technical proposal.[NLJIET] 03
10. What are the different purposes for which technical proposals are necessary?[NLJIET] 05
11. With reference to introductory part of technical proposal, explain the requirement and 07
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New L J Institute of Engineering and Technology Semester: III(2023)

details of cover page, title page, covering letter and summary of proposal. [NLJIET]
12. Explain a typical format of technical proposal, specified by an US consultant.[NLJIET] 07
Explain the format of proposal for developing a laboratory, under MODROB 07
13. (Modernisation and Removal of Obsolescence) scheme of All India Council for Technical
Education.[NLJIET]
What is meant by a technical description? What are the different forms of technical 07
14. descriptions? [NLJIET]
What is the difference in the technical description of an object and technical description of 07
15.
a process?[NLJIET]
16. Discuss the guidelines for preparation of a technical description.[NLJIET] 07
17. What details are covered in the technical description?[NLJIET] 07
18. What are the suggestions for effective technical description?[NLJIET] 07
19. Explain the various components of a technical description.[NLJIET] 07
With reference to components of technical description, explain introduction, background, 07
20.
parts and characteristics.[NLJIET]
With reference to components of technical description, explain chronological 07
21.
organization, headings and list of parts.[NLJIET]
As a founder of your startup, you want to launch your startup into the market. You need 04
22. some financial support from the prospective investors. Write an unsolicited technical
proposal to the investors. (Oct-2020-New) [NLJIET]
23. Describe technically the latest earphone. (Oct-2020-New) [NLJIET] 04
Being an engineering student, write a technical description of an object by drawing the 07
24.
object and mentioning its technical parts in detail. (Mar-2021-New) [NLJIET]
As a startup aspirant, you want to develop an innovative product. You seek financial support from 04
25. the SSIP cell of your college for this project. Write an unsolicited technical proposal to the SSIP
cell. (Feb-2022-New) [NLJIET]
As a sales manager of a watch manufacturing company, you conducted a market survey 04
and found that there is a considerable decline in the sales of your watch. Assess your result
26.
by writing a short report on your market survey and also suggest steps required to boost
the sales of your product.(Feb-2023-New) [NLJIET]
27. Write the technical description of laptop.(Feb-2023-New) [NLJIET] 04
A Government organization invites proposal to design a dynamic website which must 07
28. include sections pertaining to services provided by the Government organization. Draft a
proposal.(Feb-2023-New) [NLJIET]
TOPIC 3: Business letters(sales, order, complaint, adjustment, inquiry,
recommendation, appreciation, apology, acknowledgement, cover letter)
SHORT QUESTIONS
State if the following statements are TRUE or FALSE. Rewrite the FALSE statements 01
1. making necessary corrections: (Dec-2017-Old)[NLJIET]
Salutation and Complimentary Close are punctuated with a comma in a business letter.
Which signature is the most formal? (Dec-2014-Old)[NLJIET] 01
a. Love,
2.
b. Yours faithfully,
c. Best wishes
I am one of the qualities of a good business letter. My presence ensures logical linkage 01
among the sentences and paragraphs. Who am I?
3.
(Dec-2015-Old)[NLJIET]
a. Correctness
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New L J Institute of Engineering and Technology Semester: III(2023)

b. Coherence
c. Completeness
d. Clarity
True or False. Correct the statement if it is False. (Jan-2019-Old) [NLJIET] 01
4. Block format is typically used for personal letters. In block format, the entire text is right
aligned.
DESCRIPTIVE QUESTIONS
Write a letter on behalf of the College cultural committee to Publications Division, New 07
Delhi, a media unit of the Ministry of Information and Broadcasting, Government of
1.
India, inviting to organize the exhibition cum sale on the books of Indian freedom struggle
in your college campus.(Jan-2019-Old) [NLJIET]
As a student of engineering, you want to purchase a laptop for your personal use. Write a 07
2. letter of inquiry asking prices, configuration, discount, and mode of payment, terms and
conditions to The Sony Electronics, Bangalore. (Dec-2013-Old)[NLJIET]
As an HR Manager of HRS Ltd., write a letter to the editor of Times of India daily to 04
3. inquire about the procedure and rates of publishing recruitment related advertisements in
the newspaper. (Dec-2014-Old)[NLJIET]
Soniya Modi from 4/20, Nirmal Society, Opp. Gujarat Township, Mehsana writes a letter 07
to the Manager, Shashi Computers, 84-O, Grand Enclave, Paldi Char Rasta, Ahmedabad
4.
complaining about the damaged condition of the computer she received recently. Write the
letter on her behalf. (June-2015-Old)[NLJIET]
You have recently purchased a mobile from High-tech Mobiles, ISKON Mall, 07
Ahmedabad. While using the mobile you have found that it is not working properly. Draft
5. a letter of complaint detailing the problems you are facing. Mention clearly the adjustment
you wish.
(Dec-2015-Old)[NLJIET]
Your department wishes to make a visit to Tata Motors’ plant for the Tata Nano at 04
Sanand. Send an inquiry mail to the HR Manager Sanand Branch requesting for the
6.
permission to visit the plant. Give necessary details like date, time of visit, approximate no
of students and faculty members. (Dec-2015-Old)[NLJIET]
Aadhya Fashions, Bhavnagar is interested to place a large order for readymade garments 07
7. manufactured by Fashion Fabrics Limited, Jaipur. Draft a letter inquiring the Quotations
and product details from Aadhya Fashions. (May-2016-Old)[NLJIET]
You had purchased a mobile from a store in Galaxy Mall, Rajkot. After using it for a day, 04
8. you realized that the battery of the phone is not working properly. Write a letter to the
company for arranging for the exchange/ return. (Jan-2017-Old)[NLJIET]
You are a customer care officer at Gloria Electronics, Tagore Road, Vadodara. Mr. Raj 07
Sampat, Harihar Road, Dharmaj has sent you a complaint letter for a laptop, purchased
9.
online from your enterprise, received in a damaged condition. With reference to this, write
an adjustment letter. (May-2017-Old)[NLJIET]
Maruti Shipping Company, Vishakhapatnam has placed an order of Port Crane to Anupam 07
Engineering Ltd, Vadodara. However, the company neither has dispatched the crane nor
has sent any reason for not sending the crane. On behalf of Maruti Shipping Company,
10.
Vishakhapatnam, write a letter to Anupam Engineering Ltd, Vadodara about the reason
for not sending the crane and state the inconvenience faced by the company.(Dec-2017-
Old)[NLJIET]
You are the coordinator of Entrepreneurship Club of your college. You wish to organize a 04
11. One-Day Awareness Programme on Entrepreneurship Policies of Government of Gujarat.
Draft an email conveying necessary details to rutujabhatt@ediindia.ac.in inviting her to be
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New L J Institute of Engineering and Technology Semester: III(2023)

the Resource Person of the programme. (Dec-2017-Old)[NLJIET]

As a student career development coordinator of your college, draft an email to invite HR 03
12. Manager, Acer India, to deliver a talk to the students of Information Technology. (Dec-
2014-Old)[NLJIET]
You have made an online purchase of a laptop from Sony Computers, Ahmedabad. The 07
laptop delivered to you is in a damaged condition. Write a complaint letter to the
13.
Customer Care Centre of Sony Computers and ask for replacement(May-2018-
Old)[NLJIET]
A cultural event was organized at your college in which students from technical colleges 07
14. all over Gujarat participated. Draft a Report on the same that is to be sent to the Principal.
(May-2018-Old)[NLJIET]
15. Discuss in detail the parts of a Business Letter. (May-2018-Old)[NLJIET] 07
Your company has ordered 50 computers. On receiving the consignment, you came to 03
know that three computers are not found as per configuration sent. As manager, write a
16.
letter of complaint to the manager, ABB Corporation, Hyderabad. (Nov-2019-New)
[NLJIET]
Bharat Industries from 103, GIDC, Baroda wants to purchase an industrial tool from Giant 07
Tools Firm, M G Road, Mumbai. On behalf of Bharat Industries, you are given the
17.
responsibility to write a letter of inquiry regarding the industrial tool. Draft the letter.
(Nov-2019-New) [NLJIET]
18. What are the different purposes, for which letters are written? [NLJIET] 04
19. Mention the general features of any business letter. [NLJIET] 05
20. Explain how and why subject and reference are covered in any business letter. [NLJIET] 07
Explain how various details, at the sender end are covered in any business letter. 07
21.
[NLJIET]
22. Mention some general points and precautions, necessary for business letters. [NLJIET] 07
Write a complaint letter from the office of a principal of an engineering college, to a 07
23.
supplier, who has supplied assembled computers of lower quality. [NLJIET]
Write an inquiry letter for the purchase of a “Water Treatment Plant” required by a small 07
24.
chemical industrial enterprise. [NLJIET]
You are working as a private technical consultant. You are shifting to a new office. Write 07
25.
a letter inviting chairman of some industry to inaugurate your office. [NLJIET]
As a Grievance Redressal Officer in an auto insurance company, address the complaint 07
26. about the partial approval of the claim from a customer through a letter. (Oct-2020-New)
[NLJIET]
You are a Chief Engineer of one of the projects of the ISRO. Under your guidance, your 07
27. team has achieved an excellent accomplishment. Appreciate your team members about the
achievement by writing a letter. (Oct-2020-New) [NLJIET]
28. Enlist the dos and don’ts of letter writing. (Mar-2021-New) [NLJIET] 03
Being a Grievance Redressal Officer in a cellphone service center of a famous brand, 07
29. Address the complaint about the poor work/service of a cellphone from a customer
through a letter.(Feb-2022-New) [NLJIET]
You are a Project Director of a subsidiary mission of the Chandrayaan-II. Under your 07
30. guidance, your team achieved a marvelous feat. Appreciate the efforts of your team by
drafting a letter. (Feb-2022-New) [NLJIET]
Write a letter to M/s Santosh Electronics Ltd., Chandani Chowk, New Delhi calling for the 07
31.
illustrated catalogue and quotation of certain electronic goods required by your firm.(Feb-

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New L J Institute of Engineering and Technology Semester: III(2023)

2023-New) [NLJIET]
TOPIC 4: Agenda of meeting, Minutes of meeting
DESCRIPTIVE QUESTIONS
A meeting was organized to plan the annual tech-fest of your institute. Agenda like 04
selection of events, getting finance and forming the faculty and student committees were
1.
discussed during the meeting. Prepare minutes of the meeting. (Nov-2019-New)
[NLJIET]
The Super High School, School Site Council met in regular session on 07
Tuesday, November 15, 2018, at 5:00 p.m. The meeting was held at Super
2.
High School, 801 Glenwood Ave., Atlanta, GA 30316 in the library. Write minutes of
meeting in a proper format for the above meeting. [NLJIET]
Write an agenda for weekly team meeting held at Zymr systems located in Silicon Valley 07
3.
. [NLJIET]
4. Write an agenda for Annual sales. [NLJIET] 04
Write minutes of meeting for review meeting held for product development and planning 07
5. process.
[NLJIET]
What are the differences between Agenda of a meeting and Minutes of a meeting? (Oct- 03
6.
2020-New) [NLJIET]
You are the meeting organizer. Define the agenda of meeting that you want to discuss 04
7.
with the members. (Mar-2021-New) [NLJIET]
8. Enlist dos and don’ts of minutes of meeting (Mar-2021-New) [NLJIET] 04
Differentiate between Agenda of a meeting and Minutes of a meeting. (Feb-2022-New) 03
9.
[NLJIET]
Suppose you are a soft skill trainer. You have to talk about how to write minutes of the 03
10. meeting to the trainees. What guidelines will you provide to trainees regarding it?(Feb-
2023-New)[NLJIET]
TOPIC 5: Resume writing
DESCRIPTIVE QUESTIONS
You are a final year student of Engineering. You have come across an advertisement for 07
1. the post of an executive engineer. Draft a resume along with a cover letter to be sent to the
company. (Nov-2019-New) [NLJIET]
Amazo Engineering Solutions, Ayyappa Road, Chennai needs assistant engineers from all 07
branches for its various projects across the country. Draft an application for the same
2.
stating your desirable place to work, education details etc. (June-2014-Old)[NLJIET]

ABV super store requires a dedicated customer service manager with extensive experience 07
3. in “big box” retail and food service settings. Draft an application for the same stating your
desirable place to work, education details etc. [NLJIET]
Zelus technolab is in urgent requirement of Company secretary who can provide 07
administrative support for senior managers that included coordinating calendars; arranging
4. travel; and creating reports, spreadsheets, PowerPoint presentations and board meeting
minutes.Draft an application for the same stating your desirable place to work, education
details etc. [NLJIET]
Apprika Systems requires a Mean Stack Developer having hands-on experience in real- 07
world projects with minimum of 4 years’ experience in development and 2 years’ in
5.
project management. Draft an application for the same stating your desirable place to
work, education details etc. [NLJIET]
6. What is the difference between a Resume and a Curriculum Vitae? [NLJIET] 07

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New L J Institute of Engineering and Technology Semester: III(2023)

7. What are the precautions necessary, while preparing the resume? [NLJIET] 07
8. Describe in detail, the general structure of a curriculum vitae. [NLJIET] 07
9. Why covering letter is necessary with the CV or resume? [NLJIET] 07
10. What are the general contents of a resume? [NLJIET] 07
11. What additional points can be covered by the beginners in the CV? [NLJIET] 07
Prepare a resume of your own imagining that you are a final year student and applying for 07
12.
a job in your dream company. (Mar-2021-New) [NLJIET]
Draft a functional resume to be sent to the company you wish to start your career 07
13.
with.(Feb-2023-New) [NLJIET]

CHAPTER NO 3 : TECHNICAL COMMUNICATION

TOPIC 1: Public speaking
SHORT QUESTIONS
State if the following statements are TRUE or FALSE. Rewrite the FALSE statements 01
1. making necessary corrections:
Demographic data is used in analyzing an audience.(Dec-2017-Old)[NLJIET]
DESCRIPTIVE QUESTIONS
Use one of the common organizational patterns to create three main points for your next 07
1.
speech.[NLJIET]
2. What Are the Five Organizational Patterns for Public Speaking?[NLJIET] 07
Which speech format does the following outline represent? Explain it in detail.[NLJIET] 04
Specific To persuade my audience to invest in
Purpose VetoMax

3. I. Tell the history of VetoMax.

II. Explain the VetoMax advantage.
Main Points
III. Describe the VetoMax pledge to
investors.
Bobby is creating a speech related to the Hawaiian islands. He plans on talking about each 04
4. of the islands in order from southeast to northwest. Which speech format is probably the
most effective for Bobby’s speech? Also Write main points of his speech.[NLJIET]
5. What are different methods of delivering a speech? Explain in detail.[NLJIET] 07
Which speech delivery method would you most prefer a speaker to use if you were an 07
6.
audience member and why?[NLJIET]
7. Explain how you can make your speeches more interesting.[NLJIET] 07
The director of JIVE company wants to give a warm welcome on 5th Annual conference of 07
8.
the company. Write a welcome speech for him to deliver. [NLJIET]
Write a speech for VOTE OF THANKS after completion of cultural festival of your 07
9.
college. [NLJIET]
One of your faculty members is going abroad next month. Deliver a FAREWELL 07
10.
SPEECH on behalf of entire students committee on his last day of college.[NLJIET]
Define Public Speaking. Discuss the important tips for effective public speaking skills 07
11.
(Oct-2020-New) [NLJIET]
12. Describe technically the latest cellphone. (Feb-2022-New) [NLJIET] 04
What is Public Speaking? Write a note on the tips for effective public speaking 07
13.
skills.(Feb-2022-New) [NLJIET]
Discuss the types of public speaking and enlist the general qualities needed to be an 03
14.
effective public speaker.(Feb-2023-New) [NLJIET]
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New L J Institute of Engineering and Technology Semester: III(2023)

TOPIC 2: Group discussion

DESCRIPTIVE QUESTIONS
What is group discussion as part of the recruitment process? Which key skills are essential 04
1.
for successful participation in group discussion? (Nov-2019-New) [NLJIET]
2. Give Difference Between GD and Debate[NLJIET] 07
3. Describe 8 Personality Traits to be Evaluated in a Group Discussion[NLJIET] 07
Explain Group Etiquette and Mannerisms to be observed during a Group 07
4.
Discussion[NLJIET]
5. Explain different types of GD with examples.[NLJIET] 07
6. What is the scope of a group discussion at various stages? [NLJIET] 04
7. How the group discussion is conducted as a part of selection process? [NLJIET] 04
8. Explain the guidelines for the group discussion.[NLJIET] 05
9. Explain the significance of role playing in a group discussion.[NLJIET] 05
10. What are the qualities assessed in group discussion?[NLJIET] 05
11. Discuss the preparations necessary for group discussion on case studies.[NLJIET] 05
12. Discuss some important tips for success in Group Discussion. (Oct-2020-New) [NLJIET] 03
13. Explain the dos and don’ts of group discussion in detail. (Mar-2021-New) [NLJIET] 07
14. Write a brief note on the tips for success in Group Discussion. (Feb-2022-New) [NLJIET] 03
TOPIC 3: Presentation strategies
SHORT QUESTIONS
For an effective presentation, preparation of outline is a first step. True or False 01
1.
(Dec-2015-Old)[NLJIET]
Quality of questions determines the success of a presentation. True or False 01
2.
(Dec-2015-Old)[NLJIET]
During preparing for a presentation Material, Yourself, Audience must be considered. 01
3.
True or False (May-2016-Old)[NLJIET]
In ________ technique of presentation, the speaker reads from the written material during 01
4.
presentation. (May-2017-Old)[NLJIET]
Which of the following is not an effective technique of beginning your presentation? 01
a. Quotation
5. b. Anecdote
c. An outline of the presentation
d. Related headlines from a newspaper (Dec-2017-Old)[NLJIET]
DESCRIPTIVE QUESTIONS
Why is it important to define the purpose of presentation? Discuss the importance 07
1.
of ‘audience’ and ‘locale’ while making a presentation.(Dec-2013-Old)[NLJIET]
Your friend is going to make presentation on „paralinguistics‟ in a workshop. To help 07
2. your friend, write its content outline and your tips for making it effective. (June-2014-
Old)[NLJIET]
„Before you teach John, you should learn John.‟ Why is knowing audience and locale 07
3.
important for planning a presentation?(June-2014-Old)[NLJIET]
What do you mean by analysing audience and locale? (May-2017-Old)[NLJIET] 04
4. OR 03
What do you mean by analyzing audience and locale? (May-2016-Old)[NLJIET] 07
What is the importance of interaction among the presenter and audience during a 03
5.
presentation? (Dec-2014-Old)[NLJIET]
6. Mention five commonly faced problems by presenters while giving a presentation. Give 04

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New L J Institute of Engineering and Technology Semester: III(2023)

examples. (Dec-2014-Old)[NLJIET]
You are supposed to deliver a presentation on role of youth in nation’s development. 07
7.
Prepare an outline of the presentation. (Dec-2014-Old)[NLJIET]
Justify the importance of proper body language and effective PowerPoint for delivering an 07
8.
effective presentation. (Dec-2014-Old)[NLJIET]
Your friend is going to make a presentation on ‘Importance of Internet Banking’ in a 03
9. community gathering. Provide your tips for making effective presentation. (June-2015-
Old)[NLJIET]
What are the purposes of presentation? Why should the presenter know his/her ‘audience’ 04
10.
before delivering presentation? (June-2015-Old)[NLJIET]
Write a short note on the following (Any Two). 07
11.
(1) Kinesics, (2) Paralanguage in presentation, (June-2015-Old)[NLJIET]
“Answers to the questions Who, Why, Where, When, How and What are essential while 07
12.
planning a presentation.” – Elucidate (Dec-2015-Old)[NLJIET]
Select a topic on which you wish to deliver a presentation. Prepare an outline of the 03
13.
content you would like to talk about in your presentation. (Dec-2015-Old)[NLJIET]
You are Advertising Manager of a company of FMCG goods. You design a presentation 03
14. for advertising of new launching FMCG product.
Presentation of various means of advertisement you target. (May-2016-Old)[NLJIET]
“Organizing content and preparing an outline plays a vital role in presentation”. Explain. 04
15.
(May-2016-Old)[NLJIET]
Prepare an outline of a presentation on any topic of your choice. (Jan-2017- 03
16.
Old)[NLJIET]
Planning, Preparing and Presenting all are equally important steps for an effective 07
17.
presentation. Justify the statement with supporting arguments. (Jan-2017-Old)[NLJIET]
18. Write a short-note on ‘Analyzing Audience and Locale’. (May-2017-Old)[NLJIET] 03
19. Prepare a Power Point Presentation on ‘E-mail Etiquettes’. (May17 Old)[NLJIET] 07
20. ‘Eye contact plays an important role in presentation.’- Explain (Dec-2017-Old)[NLJIET] 04
‘An effective presentation passes through three stages: Planning, Preparing and 07
21.
Performing.’ – Illustrate (Dec-2017-Old)[NLJIET]
Presentation delivery is organization of verbal skills, non-verbal skills and presentation 04
22.
styles. Explain. (May-2018-Old)[NLJIET]
23. Prepare an outline for presenting a topic of your choice. (May-2018-Old)[NLJIET] 04
You are invited to present before the students of science stream in a school on the topic – 07
24. ‘Mangalyaan: Indian's giant leap in space’. Prepare the presentation along with the
required tips. (Jan-2019-Old) [NLJIET]
25. Define the purpose of presentation. (Jan-2019-Old) [NLJIET] 03
What are paralinguistic features? Explain their importance with special reference to 03
26. delivering a presentation.(Nov-2019-New) [NLJIET]
Explain in detail the importance of presentation, for the students at various levels and the 07
27. professionals. [NLJIET]
28. Explain, how definition of purpose is important in a presentation. [NLJIET] 07
29. What is the general format of any presentation? [NLJIET] 07
30. What points are kept in mind, while organizing content of any presentation? [NLJIET] 07
31. Why outline of presentation is necessary to be prepared? [NLJIET] 07
32. Enumerate various modes of presentation. [NLJIET] 07
33. What is the importance of question answer session, in any presentation and explain how, it 07
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New L J Institute of Engineering and Technology Semester: III(2023)

should be handled? [NLJIET]

34. Explain the strategies for an effective presentation. (Oct-2020-New) [NLJIET] 07
35. What are the presentation strategies? Define in detail. (Mar-2021-New) [NLJIET] 07
“An effective presenter should be well equipped with the paralinguistic features” – 03
36.
Explain. (Feb-2022-New) [NLJIET]
37. Explain the strategies for an effective presentation. (Feb-2022-New) [NLJIET] 07
Prepare a presentation on ‘The mobile application I like the most…’(Feb-2023-New) 07
38.
[NLJIET]
TOPIC 4: Interview skills
DESCRIPTIVE QUESTIONS
1. Describe steps in a Job Interview process[NLJIET] 07
2. Explain Different Stages in Job Interviews[NLJIET] 07
3. Describe different steps for preparing for a Job interview.[NLJIET] 07
4. Why are Verbal and Non-verbal Cues important during a job Interview?[NLJIET] 07
5. What is an interview? What is its significance? [NLJIET] 07
6. Enumerate the different types of interviews. [NLJIET] 07
7. Explain tele-interview and business interview. [NLJIET] 07
8. Enumerate the points to be considered, while preparing for interview. [NLJIET] 07
9. How mock interview can be arranged and how it is useful? [NLJIET] 07
10. Explain the importance of communication in an interview. [NLJIET] 07
11. Explain the general tips useful for the interview. [NLJIET] 07
Explain the importance of body language in for a successful interview. (Feb-2022-New) 03
12.
[NLJIET]
Write a detailed note on how to negotiate face to face interviews?(Feb-2023-New) 07
13.
[NLJIET]
Your friend had a call for personal interview from a firm. Reflect about facing the 03
14.
interviews successfully and give tips for the same.(Feb-2023-New)
TOPIC 5: Negotiation skills
DESCRIPTIVE QUESTIONS
Define negotiation skills. What are various stages of negotiation process? (Nov-2019- 03
1.
New) [NLJIET]
2. What is meant by Negotiation? Give Tips for Win-Win Negotiation.[NLJIET] 07
3. What are Different Types of Negotiation Styles? Explain in detail.[NLJIET] 07
4. Write the types of Negotiation. (Oct-2020-New) [NLJIET] 03
5. Enlist the negotiation skills with suitable illustrations. (Mar-2021-New) [NLJIET] 04
6. Explain the types of Negotiation. (Feb-2022-New) [NLJIET] 03
TOPIC 6: Critical and Creative thinking in communication
DESCRIPTIVE QUESTIONS
For effective communication, one must develop critical and creative thinking process. 03
1.
Discuss. (Nov-2019-New) [NLJIET]
2. What is creative thinking? Explain Some creative thinking strategies[NLJIET] 07
3. Give examples of some Creative thinking challenges.[NLJIET] 07
4. What is critical thinking? Explain some characteristics of critical thinking[NLJIET] 07
5. Explain in detail different critical thinking strategies.[NLJIET] 07
6. Explain six levels of intellectual behaviour important in learning[NLJIET] 07
Differentiate between Creative Thinking and Critical Thinking. (Oct-2020-New) 04
7.
[NLJIET]
8. Explain critical thinking and creative thinking. (Mar-2021-New) [NLJIET] 03
9. Differentiate between Creative Thinking and Critical Thinking.(Feb-2022-New) 04
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New L J Institute of Engineering and Technology Semester: III(2023)

[NLJIET]
“Critical thinking is the ability to think clearly and rationally, understanding the logical 03
10.
connection between ideas.”- Discuss the statement.(Feb-2023-New) [NLJIET]

CHAPTER NO 4 : ETHICS IN ENGINEERING

TOPIC 1: Scope of engineering ethics
DESCRIPTIVE QUESTIONS
1. How would you define Ethics? What Is Engineering Ethics? [NLJIET] 07
2. Why Study Engineering Ethics? [NLJIET] 07
3. Why ethics is called normative science?[NLJIET] 04
4. What is the nature and scope of ethics?[NLJIET] 07
5. Illustrate the term – Ethics. (Oct-2020-New) [NLJIET] 03
6. Explain the scope of the Engineering Ethics. (Oct-2020-New) [NLJIET] 07
7. What is Engineering Ethics? (Oct-2020-New) [NLJIET] 03
8. What do you mean by engineering ethics? Explain. (Mar-2021-New) [NLJIET] 03
9. Explain the scope of the engineering ethics. (Feb-2022-New) [NLJIET] 07
10. Define the term – Engineering Ethics. (Feb-2022-New) [NLJIET] 03
‘Violation of ethics in engineering causes great harm not only to the society but also to the 04
11. party violating them.’ Illustrate the statement with a note on how a responsible and
professional company has violated ethics in past.(Feb-2023-New) [NLJIET]
TOPIC 2: Accepting and sharing responsibility
DESCRIPTIVE QUESTIONS
Explain different meanings of Responsibility (Senses of responsibility) in detail. 07
1.
[NLJIET]
Define: 1) Moral responsibility 2) Causal responsibility 3) Job responsibility 4) Legal 04
2.
responsibility [NLJIET]
3. Write short note on Responsibility.[NLJIET] 07
4. What do you mean by sharing and accepting responsibility? (Mar-2021-New) [NLJIET] 04
5. Define the term – Ethics. (Feb-2022-New) [NLJIET]
What are the values required for accepting and sharing responsibility as engineer? (Feb-2022- 07
6.
New) [NLJIET]
TOPIC 3: Responsible professionals and ethical corporations
DESCRIPTIVE QUESTIONS
1. Discuss Engineering as a Profession [NLJIET] 07
2. Explain Senses of Corporate Responsibility [NLJIET] 07
Explain the values required for accepting and sharing responsibility as an engineer. (Oct- 07
3.
2020-New) [NLJIET]
TOPIC 4: Resolving ethical dilemmas, Making moral choices
DESCRIPTIVE QUESTIONS
Define Engineering ethics. Explain significance of its study with reference to an individual 07
1.
and an organization. (Nov-2019-New) [NLJIET]
2. Write a brief note on ethical dilemma and steps to resolve it. (Nov-2019-New) [NLJIET] 03
3. Explain various approaches for making moral choices. (Nov-2019-New) [NLJIET] 03
4. Write short note on Responsibility.[NLJIET] 07
5. Explain in detail Steps in Resolving Ethical Dilemmas[NLJIET] 07
6. Illustrate with example 2 types of dilemmas.[NLJIET] 07
Which are five aspects of engineering decisions that highlight important aspects of moral 07
7.
decisions?[NLJIET]
8. With regard to each of the following cases, answer several questions. [NLJIET] 07(Each
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New L J Institute of Engineering and Technology Semester: III(2023)

1) What is the moral dilemma (or dilemmas), if any? Case)

2) In stating the dilemma, make explicit the competing moral reasons involved.
Second, are there any concepts (ideas) involved in dealing with the moral issues
that it would be useful to clarify?
3) What factual inquiries do you think might be needed in making a reliable judgment
about the case?
4) What are the options you see available for solving the dilemma?
5) Which of these options is required (obligatory, all things considered) or
permissible (all right)?

Case 1. An inspector discovers faulty construction equipment and applies a violation tag,
preventing its continued use. The inspector’s supervisor, a construction manager, views
the case as a minor infraction of safety regulations and orders the tag removed so the
project will not be delayed. What should she do?

Case 2. A software engineer discovers that a colleague has been downloading restricted
files that contain trade secrets about a new product that the colleague is not personally
involved with. He knows the colleague has been having financial problems, and he fears
the colleague is planning to sell the secrets or perhaps leave the company and use them in
starting up his own company. Company policy requires him to inform his supervisor, but
the colleague is a close friend. Should he first talk with the friend about what he is doing,
or should he immediately inform his supervisor?

Case 3. An aerospace engineer is volunteering as a mentor for a high school team

competing in a national contest to build a robot that straightens boxes. The plan was to
help the students on weekends for at most eight to ten hours. As the national competition
nears, the robot’s motor overheats, and the engine burns out. He wants to help the
dispirited students and believes his mentoring commitment requires he do more. But doing
so would involve additional evening work that could potentially harm his work, if not his
family.

Case 4. During an investigation of a bridge collapse, Engineer A investigates another

similar bridge, and finds it to be only marginally safe. He contacts the governmental
agency responsible for the bridge and informs them of his concern for the safety of the
structure. He is told that the agency is aware of this situation and has planned to provide in
next year’s budget for its repair. Until then, the bridge must remain open to traffic.
Without this bridge, emergency vehicles such as police and fire apparatus would have to
use an alternate route that would increase their response time by approximately twenty
minutes. Engineer A is thanked for his concern and asked to say nothing about the
condition of the bridge. The agency is confident that the bridge will be safe.

Case 5. A cafeteria in an office building has comfortable tables and chairs, indeed too
comfortable: They invite people to linger longer than the management desires. You are
asked to design uncomfortable ones to discourage such lingering.
9. Why making moral choices are difficult? (Mar-2021-New) [NLJIET] 03
Suppose you are working in a pharmaceutical company with a handsome salary. Your 04
company is working on a new miracle drug and you are the member of the core research
10. team of that drug. Unfortunately, you incur a financial loss due to bad investments at that
juncture and you are in dire need of financial help. A rival company offers you a
handsome compensation in return of revealing the formulae of that drug so that, they can
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New L J Institute of Engineering and Technology Semester: III(2023)

launch the drug in the market before your company. What will be your decision? Answer
it with reference to resolving ethical dilemma.(Feb-2023-New) [NLJIET]
Discuss various approaches which are helpful in making moral choices.(Feb-2023-New) 04
11.
[NLJIET]
You are a part of an NGO and your friend is a well-known business tycoon. You wish him 04
12. to help the NGO you are associated with. Convince him to do so by elaborating on CSR –
Corporate Social Responsibility with the help of an example..(Feb-2023-New) [NLJIET]

CHAPTER NO 5 : ETIQUETTES
TOPIC 1: Telephone etiquettes
SHORT QUESTIONS
1. True or False: After completing the conversation, just hang up. [NLJIET] 01
DESCRIPTIVE QUESTIONS
Write a note on etiquette that one should follow while receiving or placing a call for 04
1.
business purpose. (Nov-2019-New) [NLJIET]
2. Enlist the types of Etiquettes. Explain them in detail [NLJIET] 07
3. What are etiquettes? What is telephone etiquette? [NLJIET] 03
4. Why there is a need of etiquettes? List any two telephone etiquettes?[NLJIET] 04
5. What are the effective telephone etiquettes? (Oct-2020-New) [NLJIET] 04
6. Discuss telephonic etiquettes in detail. (Mar-2021-New) [NLJIET] 07
7. Write a brief note on the effective telephone etiquettes. (Feb-2022-New) [NLJIET] 04
TOPIC 2: Etiquettes for foreign business trips
SHORT QUESTIONS (1 Mark) / MCQ / True False/Fill in the blanks
True or False: When travelling abroad for business, you are not only representing yourself, 01
1.
but your department, your company, and your country.[NLJIET]
DESCRIPTIVE QUESTIONS
1. Discuss: Corporate Etiquettes [NLJIET] 04
2. Write Dos and Don’ts of Foreign business trip. [NLJIET] 04
Elaborate Gift giving, meeting mannerism and Punctuality etiquettes of foreign business 07
3.
trips.[NLJIET]
4. Why is international business etiquette important?[NLJIET] 03
How does a successful businessman follow the business etiquettes on a foreign trip? (Oct- 04
5.
2020-New) [NLJIET]
6. Write a note on the etiquettes for foreign business trips. (Feb-2022-New) [NLJIET] 04
TOPIC 3: Visits of foreign counterparts
DESCRIPTIVE QUESTIONS
How will you prepare for a business trip abroad? What manners and etiquettes will you 07
1.
follow? (Nov-2019-New) [NLJIET]
2. What are the protocols to visit foreign counterparts[NLJIET] 03
TOPIC 4: Etiquettes for small talks
SHORT QUESTIONS
1. True or False: Small talks are always for fun.[NLJIET] 01
DESCRIPTIVE QUESTIONS
1. What is the importance of small talks for business/ at workplace? [NLJIET] 03
What is the standard/polite etiquette for 10 seconds of small talk in a workplace when you 07
2.
repeat the exact same process with the exact same person every single day?[NLJIET]
3. What are the etiquettes for small talks? (Mar-2021-New) [NLJIET] 04
Your friend is learning to communicate. What tips will you recommend him/her to be 07
4.
good at small talk?(Feb-2023-New) [NLJIET]
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New L J Institute of Engineering and Technology Semester: III(2023)

TOPIC 5: Respecting privacy

SHORT QUESTIONS
State if the following statements are TRUE or FALSE. Rewrite the FALSE statements 01
making necessary corrections:
1. BCC is used when one wants to protect the privacy of recipients of large mailings.(Dec-
2017-Old)[NLJIET]

True or False. Correct the statement if it is False (Jan-2019-Old) [NLJIET] 01

2.
CC is used to protect the privacy of recipients of large mailings.
DESCRIPTIVE QUESTIONS
1. What are privacy rights in the workplace?[NLJIET] 04
2. Write a short note on : Privacy culture[NLJIET] 04
3. What is respecting privacy? Explain.(Mar-2021-New) [NLJIET] 03
TOPIC 6: Learning to say NO
SHORT QUESTIONS
1. True or False: Saying No to same person for every work is acceptable. [NLJIET] 01
DESCRIPTIVE QUESTIONS
Why is it important to learn to say NO? How can it be expressed politely? (Nov-2019- 04
1.
New) [NLJIET]
Consider you are already running tight on schedule with current projects and one of your 07
2. old and loyal client requests you to take their work. How would you handle the situation
[NLJIET]
3. Under which circumstances saying No to work is good ? [NLJIET] 04
“Saying NO is a stepping stone in the life of a professional.” Illustrate the statement in the 07
4.
light of when and how to say NO. (Oct-2020-New) [NLJIET]
How can one say ‘NO’ politely with regards to time management? (Mar-2021-New) 03
5.
[NLJIET]
“It's only by saying NO that you can concentrate on the things that are really important.” Illustrate 07
6.
the statement in the light of when and how to say NO. (Mar-2021-New) [NLJIET]
TOPIC 7: Time management
DESCRIPTIVE QUESTIONS
What are the techniques of effective time management? Explain advantages of time 07
1.
management. (Nov-2019-New) [NLJIET]
2. What are the 4 keys to time management? Explain[NLJIET] 04
3. What is time management? How to respect other people’s time?[NLJIET] 07
4. What is Time management? Enlist the benefits of Time management.[NLJIET] 07
Illustrate the importance of Time Management for a successful professional. (Oct-2020- 07
5.
New) [NLJIET]
Why effective time management is necessary for becoming a successful engineer? Discuss 07
6.
with suitable examples. (Mar-2021-New) [NLJIET]
“Time is what we want most, but what we use worst”. Illustrate the importance of Time 07
7.
Management for a successful professional. (Feb-2022-New) [NLJIET]
“Stephen Covey’s approach to time management is to create time to focus on important 07
8. things before they become urgent.”- Evaluate the concept of time matrix in context to the
statement.(Feb-2023-New) [NLJIET]

CHAPTER NO 6 : SELF-DEVELOPMENT AND ASSESSMENT

TOPIC 1: Change, Grow, Persist, Prioritize, Read, Learn, Listen, Record,
Remember, Asses, Think, Communicate, Relate, Dream.
ETC (3130004) 2023 Page 18
New L J Institute of Engineering and Technology Semester: III(2023)

DESCRIPTIVE QUESTIONS
Elaborate the following verbs/actions for self development-Read, Learn, Listen, 07
1.
Remember, Think.. (Nov-2019-New) [NLJIET]
2. Write a brief note on: 1. Persist 2. Dream (Nov-2019-New) [NLJIET] 04
3. Write a brief note on: 1. Record 2. Assess 3. Communicate 4.Relate [NLJIET] 07
4. Explain the characteristics of the self-development. (Oct-2020-New) [NLJIET] 04
5. Explain the characteristics of the self-assessment. (Oct-2020-New) [NLJIET] 04
6. Write brief notes on ‘Change’ and ‘Grow’. (Mar-2021-New) [NLJIET] 04
Write brief notes on ‘Communicate’ and ‘Relate’ and ‘Dream’ (Mar-2021-New) 04
7.
[NLJIET]
Explain the following terms with reference to the self-development. (a) Change, (b) Grow, 04
8.
(c) Persist, (d) Prioritize. (Feb-2022-New) [NLJIET]
Explain the following terms with reference to the self-assessment. (a) Listen, (b) Record, 04
9.
(c) Remember, (d) Assess (Feb-2022-New) [NLJIET]
Enumerate the reasons behind people avoiding change of any kind in life and also state the 03
10.
benefits of change in self development(Feb-2023-New) [NLJIET]
Deduce the importance of record keeping and self-assessment for development of 03
11.
self.(Feb-2023-New) [NLJIET]

ETC (3130004) 2023 Page 19