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    Production Support Issues

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    amulya.1rn15ec016

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    Production Support Issues

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    amulya.1rn15ec016
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    Production support issues

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    12 views2 pages

    Production Support Issues

    Uploaded by

    amulya.1rn15ec016

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    © All Rights Reserved
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    Download as pdf or txt
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    6/19/24, 9:45 PM Production support issues

    Search product
    Venk.Byra_4 (/s/profile/0056S00000GXQ0xQAH) askedvideos, help
    a question. resources, documents, discussi
    Edited by Informatica Network June 24, 2022 at 9:34 PM (/s/question/0D56S0000AD6vYxSQJ/production-support-issues)

    Production support issues

    Hi All,

    Please include other know issues.

    If you have a flat file as a source and it is ftp-ed from other system, at the time of ftp if it got failed then your jobs also fail.

    If source data is not correct means not in correct format.

    http://www.blogger.com/ (http://www.blogger.com/)

    Database deadlock (One or more process accessing data at the same time)
    http://www.blogger.com/ (http://www.blogger.com/)

    Database server down

    Taking care of the Mapping parameter and mapping variable file name

    While importing the Test Environment into Production some of the Reusable maps gets invalidate.

    Most issues come back to quality of the design, quality of the code and complexity of the solution.

    Error due to dependency of jobs running simultaneously.

    Session Recovery Procedures.

    Workflow failure due to wrong data (Unexpected data) from source.


    Session failure due to connectivity issue.

    Issue related to services like Integration service and Repository services

    Session failure due to limited space on server, if you use some transformation which uses system memory temporarily during session run (e.g.: Sorter
    transformation).

    Session in unknow status as it is not able generate log files in session log directory.

    Workflow failed and no recovery option is configured.

    Performance issue.
    Have to monitor the scheduled jobs or run the workflows and scripts which need to run the day.
    If any issues or job fails, immediately check the logs and contact with support team if needed. Frequently have to intimate all responding peoples.

    Maintain the root cause analysis & issues tracker sheet

    Have to provide the value added points and try to improve the current process much better.
    Maintain a log files, screenshot, run statistics
    Connection issue

    Database issue

    Unix permission issue (rare in production, often in test/dev)

    Storage issue

    ETL failure due to bad data ( eg NOT Null column is being populated by null)

    Unique constraint violation error

    Dirty reads
    Integration Connection loss error

    https://network.informatica.com/s/question/0D56S0000AD6vYxSQJ/production-support-issues 1/2
    6/19/24, 9:45 PM Production support issues

    Job running with very low throughput

    Jobs failed coz of locking issues

    Job failed due to lookup cache full

    Job failed due to some permission issues(it could be at database,unix or informatica)

    Regards,
    Venkat

    POWERCENTER
    (/S/TOPIC/0TO6S000000JAAFWA4/)

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