___________ is an injury in a joint, caused by the ligament being stretched beyond its capacity.

A) Inflammation.

B) Pinched nerves or blood vessels.

C) Bone splintering and stress fractures.

D) All

E) None

ANSWER: E

____________ is concerned with mental processes, such as perception, memory, reasoning, and
motor response, as they affect interactions among humans and other elements of a system.

A) Physiological & Biomechanical

B) Anatomical

C) Organizational ergonomics

D) All

E) None

ANSWER: E

_____________ is a commonly used approach by designers without knowledge of population

variability and is generally not recommended.

A) Design for Range

B) Percentile Humans

C) Seating Design

D) Design for Average

E) None

ANSWER: D

______________ is a very general technique for estimating statistical measures of complex

systems.

A) Geometric programming
B) Stochastic programming

C) Calculus method

D) Marcov chains

E) All

F) None

ANSWER: F

_______________is a work measurement technique whereby times established for basic human
motions (reach, grasp, and move) are used to build up the time for a job at a defined level of
performance.

A) Time Study

B) Work Sampling

C) Predetermined Motion Time Study (PMTS)

D) Standard Data

ANSWER: A

___________is the upper limit on the percentage of defectives that a customer is willing to
accept?

A) Lot tolerance percent defective

B) Acceptance quality level

ANSWER: A

__________is the allowed time which is determined to be necessary for a quality worker
working at a pace which is ordinarily used under capable supervision and experiencing fatigue to
do a defined amount of work of specified quality when following the prescribed method

A) Normal/ Basic Time

B) Observed Time

C) Standard Time

D) Allowances

ANSWER: D
37. Which of the following is usually NOT used for the facility location method?

A) Factor rating method

B) Transportation method

C) Correlation and regression analysis

D) Break-even analysis

ANSWER: C

38. The systematic layout planning (SLP) is a tool used to arrange a workplace in a plant by

A) locating two areas with high frequency of material flows close to each other.

B) locating two areas with more area coverage close to each other.

C) locating two areas with less area coverage close to each other

D) all of the above

ANSWER: A

A bottleneck is

A) a work center that has the least number of jobs flowing through it.

B) a job that flows through the system the fastest.

C) a job that takes the greatest amount of time to process.

D) a work center that has less capacity than prior and following work centers.

ANSWER: D

A common goal in designing product layout is

A) minimizing the number of workers

B) minimizing idle time

C) minimizing material handling costs

D) maximizing the production rate

ANSWER: D

A Layout problem may arise due to:

A) Addition or deletion of a process

B) Addition or deletion of a product

C) Changes in the design of the process

D) All of the above

ANSWER: D

A maintenance department of shoe manufacturing company has the following recorded data:
total number of annual hours (TAH) = 1,500 h, benefit ratio (BR) = 0.2, hourly labor rate (LR) =
$10 per hour, number of employees (N) = 35 Calculate the total labor cost associated with the
maintenance activity.

A) $530,000

B) $630,000

C) $650,000

D) $756,000

ANSWER: B

A model describes a process in terms of states, decisions, transitions and returns.

A) Nonlinear programming

B) Game theory

C) Integer programming

D) PERT & CPM

E) All

F) None

ANSWER: F

A technique of designing a process layout and is used when quantitative data is available.

A) CORLAP

B) ALDEP

C) CRAFT
D) BLOCK diagram

ANSWER: D

A) 608.26 h

B) 708.26 h

C) 668,26 h

D) 508.26 h

ANSWER: A

Both architect and engineer make use of the cost estimate of the project:

A) For site selection

B) For designing of the project

C) For choosing alternatives

D) all of the above

ANSWER: D

Capitalized cost of a project is also known as .

A) Infinite cost

B) Life cycle cost

C) Life cost

D) Project cost

ANSWER: B

Control charts for central tendency and the variability are called _________ control charts.

A) Variables

B) Attributes

C) Acceptance

D) Rejections
ANSWER: A

Customer relationship management interfaces include.

A) Source, Negotiate, Buy, Design Collaboration and Supply Collaboration.

B) Strategic Planning, Demand Planning, Supply Planning, Fulfillment and Field Service.

C) Market, Sell, Call Center and Order Management

D) All.

ANSWER: C

Deterrence-based view. (Pick the right option)

A) Use formal contracts

B) Cooperation built up over time as a result of a series of interactions.

C) Trust built up over time as a result of a series of interactions

D) All.

ANSWER: A

Dimensions of quality, will the product do the intended job?

A) Performance

B) Reliability

C) Durability

D) Features

ANSWER: A

Factor that not prevent Successful Implementation of Computer based maintenance management
system is.

A) Poor Communications,

B) Lack of Expertise

C) Appropriate Expectations

D) Work Culture Restrictions, Craft Utilization

ANSWER: C

How do we define value in quantitative term?

A) Value = Service/Cost

B) Value = Performance/Cost

C) Value = Aesthetic/Cost

D) Value = (Use value)/(Exchange value)

ANSWER: B

How many symbols are used in multiple activity chart?

A) Two symbols are used these are working and idle

B) Two symbols are used these are operation and inspection.

C) Two symbols are used these are vertical for operation and horizontal introducing materials.

D) Five symbols used these are operation, transportation, inspection. delay and storage

ANSWER: B

Identify the two components that make up the EOQ equation.

A) Order cost, setup cost

B) Quality cost, setup cost

C) Annual usage, carrying cost

D) Quality cost, annual usage

ANSWER: C

If a process is said to be in control, what can we say about the variation?

A) Random

B) Normal

C) Attribute

D) Assignable

ANSWER: A
If the Cpl of a safety-related parameter, is 0.69, what can we say about the process capability?

A) Process is capable

B) Process is not capable

C) Process is capable but will become not-capable in sooner time

D) Process is not-capable but will become capable in sooner time

ANSWER: B

In Cause and Effect diagram, what procedure is adopted?

A) First defects are identified and then the corresponding effects on working of product is
determined

B) First defects in a product are identified and then, the corresponding causes are discovered

C) First causes of defects are plotted then the effects of them, i.e. defects are identified

D) Causes and their effects are identified simultaneously

ANSWER: B

In exponential smoothing, the closer alpha is to _________, the greater the reaction to the most
recent demand.

A) -1

B) 0

C) 1

ANSWER: C

In many practical situations the attributes of a system randomly change over time.

A) Linear programmimg

B) Mathematical model

C) Queueing theory

D) Simulation methods

E) All

F) None
ANSWER: F

Internal supply chain management interfaces include.

A) Source, Negotiate, Buy, Design Collaboration and Supply Collaboration.

B) Strategic Planning, Demand Planning, Supply Planning, Fulfillment and Field Service.

C) Market, Sell, Call Center and Order Management

D) All.

ANSWER: B

It was argued by ___________ that the worker participation is the key to the success of Total
Quality Management.

A) P B Crosby

B) A Feigenbaum

C) W E Deming

D) D. K Ishikawa

ANSWER: C

A) lower conversion cost

B) reduce cycle time cost

C) reduce risk cost

D) reduce non-value costs

E) reduce processing costs

ANSWER: D

A) Throughput time = work in progress x cycle time

B) Throughput time = work in progress + cycle time

C) Cycle time = throughput time x work in progress

ANSWER: A

Manual material handling places strains on both ____________ and _____________ systems.

A) Cardiovascular and musculoskeletal.

B) Cumulative trauma disorder and Carpel tunnel syndrome.

C) Backache/back strain/neck strain and Cardiovascular.

D) All except B

E) None

ANSWER: A

Not true about cost of conformance

A) Cost of appraisal and prevention activities

B) Cost of providing product or service as per the required standard

C) Cost of internal and external failures

D) None.

ANSWER: C

Pareto charts are a main part of _____ steps of DMAIC.

A) Measure and Analyze

B) Define and Measure

C) Define and Improve

D) Analyze and Control

ANSWER: A

quality Function Deployment (QFD) is largely focused on:

A) Testing the robustness of a design

B) To reduce the number of parts in a product

C) Reducing costs and preventing unnecessary costs prior to production

D) Ensuring that the eventual design of a product or service meets customer needs
ANSWER: D

Quantities that can be numerically measured, can be plotted on a _________ control chart.

A) X bar

B) P chart

C) C chart

D) np chart

ANSWER: A

Salvage value is sometimes known as .

A) Scrap value

B) Going value

C) junk value

D) Second-hand value

ANSWER: D

Select one which is not total quality management approaches.

A) Open communication

B) Empowerment

C) Prevention

D) Control of staffs

ANSWER: D

Supplier relationship management interfaces include.

A) Source, Negotiate, Buy, Design Collaboration and Supply Collaboration.

B) Strategic Planning, Demand Planning, Supply Planning, Fulfillment and Field Service.

C) Market, Sell, Call Center and Order Management

D) All.

ANSWER: A
Supply Chain Driving forces and Obstacles. (which one is not true?)

A) The driving forces are those forces that provide threat for the operation of supply chain
Management

B) The obstacles are the restraining forces that challenges and act as a barrier to the operation of
supply chain management.

C) Supply Chain Management is shaped by the constant interplay of driving forces and
obstacles.

D) All.

ANSWER: A

Supply Chain Management responsiveness and efficiency meaning

A) Responsiveness entails meeting the demands of customers promptly.

B) Efficiency is achieving objectives with less resource.

C) Efficiency is doing the right thing.

D) All.

ANSWER: D

The correct order of procedure in method study is

ANSWER:

The event of a specification not satisfied at one point of a product, is called ____________

A) Nonconformity

B) Non-defectiveness

C) Un-specification

D) Non-specification

ANSWER: A

The job should be selected for the method study based upon what considerations?

A) Economic aspect, technical aspect, and human aspect.

B) Political aspect, technical aspect, and human aspect.

C) Political aspect, technical aspect, and financial aspect.

D) Economic aspect, technical aspect, and sequential aspect.

ANSWER: A

The lower the value of the ________, relative to the magnitude of the data, the more accurate the
forecast.

A) forecast accuracy

B) MAD

C) forecast mistake

D) forecast error

ANSWER: B

The number of defects per unit of a casting process output, is plotted on _____________ chart.

A) x bar

B) s-chart

C) u-chart

D) p-chart

ANSWER: C

The Petroco Service Station has one pump for regular unleaded gas, which (with an attendant)
can service 10 customers per hour. Cars arrive at the regular unleaded pump at a rate of 6 per
hour. Determine the average queue length, the average time a car is in the system, and the
average time a car must wait. If the arrival rate increases to 12 cars per hour, what will be the
effect on the average queue length?

A) Lq = 0.9, W = 0.25 hr., Wq = 0.15 hr, and an infinite queue would form.

B) Lq = 0.9, W = 15 min., Wq = 9 min, and an infinite queue would form.

C) Lq = 2.0, W = 16 hr., Wq = 0.9 hr, and an finite queue would form.

D) A & B

E) All

ANSWER: D
The purpose of supply chain management is

A) provide customer satisfaction

B) improve quality of a product

C) integrating supply and demand management

D) increase production

ANSWER: A

The scientific approach to decision making requires the use of one or more__________

A) Model

B) Linear programming

C) Graphical method

D) Simplex method

E) All

F) None

ANSWER: F

The sequence of a typical manufacturing supply chain is

ANSWER:

The size of sample is 5 for a process. If the process standard deviation is 0.15 micron, and the
mean of process is 1.5 micron, the standard deviation of the sample average will be _______

A) 0.0500

B) 0.1000

C) 0.6710

D) 0.0671

ANSWER: D

The term supply management is broader than the purchasing function because it:

A) includes marketing
B) includes operations/production

C) includes managing relationships with suppliers

D) includes negotiating enforceable contracts

E) includes measuring the total cost of ownership

ANSWER: C

There are many techniques which can be used for documenting processes or blueprinting, all
have two main features:

A) Flow-process charts and the customer-processing framework.

B) Determine the overall shape of the product or service and the way in which the product or
service operates.

C) Specify the component products and services and define the processes to create the package.

D) Show the flow of materials/people/information through the operation and identify the
different activities that take place during the process.

ANSWER: D

To ensure the quality of their machines and equipment, organizations need to focus on:

A) Low cost of production

B) Conformance to machine specifications

C) Repair and maintenance

D) Cost incurred

ANSWER: B

To evaluate the preventive maintenance program which of the following formula is used?

A) (Scheduled hours) X 100 = Performance of the department.

B) Opportunity-based preventive maintenance

C) (Inspections incomplete) / (Inspections scheduled) X 100 should be less than 10%

D) Condition-based preventive maintenance

ANSWER: C
Total productive maintenance approach has the potential providing almost seamless integration
between

A) Quality and Maintenance

B) Production and Quality

C) Production and Maintenance

D) All

ANSWER: C

Type of question to be asked during FAST diagram construction.

A) How questions from left to right and why question from right to left.

B) What questions from left to right and why question from right to left.

C) When questions from left to right and why question from right to left.

D) Where questions from left to right and who question from right to left.

ANSWER: B

Value engineering aims at finding out the

A) Depreciation value of a product.

B) Resale value of a product.

C) Major function of the item and accomplishing the same at least cost without change in
quality.

D) Break-even point when machine requires change

ANSWER: D

What are logistics five key issues especially critical with global logistics.

A) Movement of Product, movement of Information, time / service, cost &Integration

B) Quantity & Weights of Materials, Flow of Materials, Character of Materials. Frequency of

handling &Integration.

C) Movement of Product, movement of Information, Character of Materials. Frequency of

handling &Integration.

D) All
ANSWER: A

What are the three factors take into consideration when we make work measurement?

A) Skill, effort and conditions.

B) Defined Level of Performance, specified Job and qualified Worker.

C) Observed Time, normal/ basic time and allowances.

D) None

ANSWER: B

What is defined as the reduction of the value of certain natural resource such as mines, oil,
timber, etc. due to the gradual extraction of its contents?

A) Depletion

B) Inflation

C) Depreciation

D) Deflation

ANSWER: A

What is MOST?

A) Maynard Operation Sequence Technique

B) Major Operation Sequence Technique

C) Most Operation Schedule Technique

D) Minor Operation Sequence Technique

ANSWER: A

What is one of the most important overlaps in the whole process of bringing new products and
services to market?

A) Between creating the design and designing the process that will produce it.

B) Between the design and the advertising for the design.

C) Between the screening and the evaluation of the design.

D) Between the prototyping and the final design.

ANSWER: A

When using the critical ratio (CR) to develop a sequence

A) a CR of 1.0 means that the job should be scheduled first.

B) a CR of less than 1.0 means that the job is ahead of schedule.

C) a CR of greater than 1.0 means that the job has some slack.

D) a CR of 1.0 means that the job should be scheduled last.

ANSWER: C

When would you use the load-distance technique?

A) Comparing sites that are equal in all but transportation costs

B) Weighing factors other than distance and number of shipments

C) Finding where the center of gravity is for a group of suppliers

D) None of these answers are correct.

ANSWER: A

Which among the following is a computerized system that controls the kind of items to be
purchased and also decides on the quantity that needs to be purchased?

A) Order point system

B) Material Requirements Planning

C) Time Phased Order Point

D) Enterprise Resource Planning

ANSWER: B

Which among the following is the objective of the Enterprise Resource Planning system?.

A) Manage purchase order

B) Control the flow of dependent demand inventories

C) Organise external management information

D) Balance supply and demand

ANSWER: D

Which comes first, the material handling system or the facility layout?

A) Facility layout then material handling system

B) The layout and the handling system should be designed Simultaneously

C) Material handling system then facility layout

D) None of the above

ANSWER: B

Which is the correct order for process types starting with low volume/high variety and moving to
high volume/low variety?

A) Project processes, jobbing processes, batch processes, mass processes, continuous processes

B) Batch processes, project processes, jobbing processes, mass processes, continuous processes

C) Jobbing processes, batch processes, mass processes, continuous processes, project processes

D) Project processes, batch processes, mass processes, jobbing processes, continuous processes

ANSWER: A

Which of the charts are more efficient to find out variability in the data when the sample size is
more than 10?

A) R-chart

B) c-chart

C) s-chart

D) p-chart

ANSWER: C

Which of the following explain the need for facility location selection?

A) When the existing business unit has outgrown its original facilities and expansion is not
possible.

B) When a business is newly started.

C) When the lease expires and the landlord does not renew the lease.
D) All of these.

ANSWER: D

Which of the following is an advantage of group layout?

A) it is easier to balance the flow of work through a cell

B) it requires less training of workers

C) it has reduced work-in-process inventory

D) it requires less capital investment

ANSWER: C

Which of the following is for Environment management?

A) ISO-9000

B) ISO-14000

C) ISO-26000

D) ISO-31000

ANSWER: B

Which of the following is not a key step toward improving productivity?

A) developing productivity measures for all operations

B) improving the bottleneck operations

C) establishing reasonable goals for improvement

D) considering incentives to reward workers

E) converting bond debt to stock ownership

ANSWER: E

Which of the following is NOT a mathematical approach to aggregate planning?

A) transportation method

B) graphical and charting methods

C) linear decision rule (LDR)

D) management coefficients model

ANSWER: B

Which of the following is not among the chief reasons organizations fail?

A) overemphasis on short-term financial performance

B) emphasizing labor productivity in labor-intensive environments

C) poor internal communications

D) not investing in capital and human resources

E) overemphasis on product (or service) design

ANSWER: B

Which of the following is NOT correct?

A) Market surveys, suggestions from customers and actions of competitors are all external
sources for concept generation.

B) Ideas from research and development, suggestions from customer contact staff and actions of
competitors are all internal sources for concept generation.

C) The marketing department are involved in collecting both internal and external sources of
information for concept generation.

ANSWER: B

Which of the following is not included in logistics process?

A) Implementing the plan for flow of goods & services.

B) planning the physical flow of goods & services

C) Controlling the physical flow of goods services & information.

D) gathering customer ideas for new product

ANSWER: D

Which of the following is not true about outsourcing?

A) Outsourcing is increasing rapidly in not just materials, many business functions are being
outsourced

B) Outsourcing should be used for all materials when suppliers are available
C) Outsourcing can enable leveraging of the supplier's expertise and increases in innovation

D) Outsourcing can result in lower staffing levels

ANSWER: B

Which of the following is not typically considered a cure for poor competitiveness?

A) Remove communications barriers within organizations.

B) Minimize attention to the operations function.

C) Put less emphasis on short-term financial results

D) Recognize labor as a valuable asset and act to develop it.

E) Improve quality.

ANSWER: B

Which of the following is the first step in making a correct location choice?

A) Develop location alternatives

B) Decide the criteria for evaluating location alternatives

C) Evaluate the alternatives

D) Make a decision and select the location

ANSWER: B

Which of the following is true?

A) Corporate strategy is shaped by functional strategies.

B) Corporate mission is shaped by corporate strategy.

C) Functional strategies are shaped by corporate strategy

D) External conditions are shaped by corporate mission.

E) Corporate mission is shaped by functional strategies.

ANSWER: C

Which of the following tool is used to visualize the amount of movement that occurs between
departments in a plant?
A) Transportation method

B) Linear Programming

C) Block diagram

D) Flow diagram

ANSWER: C

Which of these is a condition where attributes control charts should be used?

A) New product manufacturing from existing process

B) Troubleshooting a out-of-control process

C) When it is necessary to reduce process fallout

D) Change in product specification is required

ANSWER: C

Which of these is an advantage of attribute control chart?

A) Much useful information about the process performance can be gathered

B) Mean and variability is obtained directly

C) One quality characteristic is observed at a time

D) Several quality characteristics can be considered jointly

ANSWER: D

Which of these is not a part of magnificent seven of SPC?

A) Pareto chart

B) Check Sheet

C) Scatter Diagram

D) 2k factorial design

ANSWER: D

Which of these statements regarding service scheduling is best?

A) Inventories can be used to smooth demand just like in manufacturing.

B) Scheduling emphasis is on machines and material.

C) Behavioral, social, and status issues are important in scheduling labor.

D) Demand for labor is stable in a service system.

ANSWER: C

Which of these statements, correctly describes the concept of rational subgroups?

A) If assignable causes are present, the chances of difference between subgroups should be
largest

B) If assignable causes are present, the chances of difference between subgroups must be lowest

C) If assignable causes are present, the chances of difference between the subgroups must be
moderate

D) If assignable causes are present, the chances of difference between the subgroups must be
zero

ANSWER: A

Which one is not true about Process view of supply chain by Push/Pull View.

A) Pull: execution is initiated in response to a customer order (reactive).

B) Pull: Customer demand is known in advance with certainty.

C) Push: execution is initiated in anticipation of customer orders (speculative).

D) Push: Customer demand is known in advance with certainty

ANSWER: D

Which one is the task in preventive maintenance?

A) Automation

B) Lubrication

C) Machine breakdown

D) Condition monitoring

ANSWER: B

Which one is the wright procedures in making time study?

A) Select- Record-Measure-Compile-Define

B) Define -Select- Record-Measure-Compile

C) Measure- Define- Select- Record- Compile

ANSWER:

Which one is wrong about differences between PERT and CPM?

A) PERT is a technique of planning and control of time. Unlike CPM is a method to control
costs and time.

B) While PERT is evolved as a research and development project, CPM evolved as a

construction project.

C) A deterministic model is used in CPM. Conversely, PERT uses a probabilistic model.

D) None

ANSWER: D

Which one of the following is not true about pure strategy?

A) In a pure strategy game, each player adopts a single strategy as an optimal strategy.

B) A pure strategy game can be solved according to the minimax decision criterion.

C) A point of equilibrium is a value that is simultaneously the minimum of a row and the
maximum of a column.

D) A pure strategy game occurs when each player selects an optimal strategy that does not result
in an equilibrium point when the minimax criterion is used.

E) C & D

F) All except A

ANSWER: E

Which statement is characteristic of a mixed strategy for aggregate planning?

A) Mixed plans typically yield a worse strategy than a pure plan.

B) Mixed plans seek a minimum cost via a combination of eight planning options.

C) Mixed plans are less complex to develop than a level plan.

D) Mixed plans are less complex to develop than a chase plan.

ANSWER: B

Work study is concerned with

A) improving present method and finding standard time

B) motivation of workers

C) improving production capability

D) improving production planning and control

ANSWER: A

Years ago in the overnight delivery business, providing package tracking capability gave some
firms a competitive advantage. Now, all firms must offer this capability simply to be in this line
of business. This is an example of ______________ becoming ____________ over time.

A) tactical implications; strategic

B) strategic implications; tactical

C) order winners; order qualifiers

D) profitability factors; productivity factors

E) order qualifiers; order winners

ANSWER: C