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1. - Increased in shareholder wealth 1

- Market capitalization
- Dividends
Which group of stakeholders have above interests?
A. Connected stakeholders
B. Internal stakeholders
C. External stakeholders
D. Community
2. Which of the following ways can influence government? 1
A. They can employ lobbyists to bring their case to individual ministers
B. Give bribes to minister
C. Give member of parliaments executive directorships
D. Give donations
3. When aggregate demand equal to aggregate supply the economy reached 1
A. Balance of payment
B. Minimum price
C. Maximum price
D. Equilibrium national income
4. Which component in Mintzberg’s five components relate to statement below? 1
“converts the desires of the strategic apex into work done by the operating core”
A. Strategic apex
B. Middle line
C. Operating core
D. Technostructure
5. Which of the following is not characteristics of service organizations? 1
A. Simultaneous
B. Tangible
C. Perishable
D. Heterogenous

6. What is the role of non-executive board? 1

A. Maintaining statutory books and records
B. Monitoring the chief executive officer
C. Provide a balancing influence and reducing conflict of interest between
management
D. Prepare the full accounting data for management
7. “Accounting is a way of recording, analysing and summarizing transactions of a 1
business”

Statement given above is true or false?

A. True
B. False
8. Which of the following example of financial technology ? 1
i. Cloud computing
ii. Big data
iii. Artificial intelligence
 iv. Automation
A. i. and ii
B. ii,iii and iv
C. i. only
D. i.,ii,iii and iv
9. Fiedler defined leadership under contingency approach, what is the style of 1
leadership as suggested by Fiedler?
A. Psychologically close style
B. Action centered ledership
C. Mounton & blake grid
D. Tells,sells,consults and joins
10. Which of the following people will not involved in recruitment and selection 1
process in an organization?
A. Security guards
B. Human resources department
C. Senior manager
D. Line manager
11. _______________is an approach to the management of people at work based 1
on equal access to benefits and fair treatment

Please choose the correct answers to fill the gap

A. Diversity
B. Policy statement
C. Recruitment
D. Equal opportunities
12. Which of the following team identity that a manager might seek to reinforce for 1
the sense of identity of the group?
A. Badge and uniform
B. Houses
C. Same salary
D. Siblings
13. Which one is under content theories of motivation? 1
i. Maslow hierarchy of needs
ii. Vroom expectancy
iii. Herzberg 2 factor theory
iv. Ashrigde model
A. i.,ii and iv
B. i, ii and iii
C. i and iii
D. I and iv
14. What is the purposes of induction training ? 1
A. To help new recruits to get their bearings
B. To discriminate recruits in beginning performance
C. To indirectly motivate the employee to resign
D. To build confident among chairman
15. The person is put under the guidance of an experienced employee who shows 1
the trainee how to perform tasks. This define,
 A. Mentoring
B. Coaching
C. Supervision
D. Counselling
16. ACCA released its own code of ethics, which designed to align to the __________ 1
code

A. IFAC
B. IASB
C. IFRS
D. IWWS
17. According to ACCA Code of Ethics and Conduct (ACCA,2016) which one is 2
example of self interest threats?
A. Lowballing
B. Recent service with assurance client
C. Internal audit services
D. Litigation

18. As a member/student of ACCA which is the following personal qualities you 2

should demonstrate?
i. Reliability
ii. Timeliness
iii. Independence
iv. Sceptics
A. I and ii
B. Ii and iii
C. I,ii and iii
D. I,ii , iii and iv
19. As a member/student of ACCA which is the following professional qualities you 2
should demonstrate?
i. Reliability
ii. Accountability
iii. Independence
iv. Sceptics
A. I and ii
B. Ii and iii
C. ii,iii and iv
D. I,ii , iii and iv
20. The main ways in which employees can be ineffective is/are? 2
i. Failing to communicate
ii. Failing to meet deadline
iii. Failing to deliver the exact product needed
iv. Failing to watch movies with colleagues
A. I and ii
B. I ,ii, and iii
C. Ii, iii and iv
D. Ii and iv
21. In order to be useful, goal and objective need to be : 2
A. Scientific, Measurable, Intangible , Relevant
B. Serious, Measurable , Attainable
C. Specific , measurable , relevant
D. Small, measurable , intangible
22. Apart from working to plans, checklist and schedules, your work organization 2
might be improved by the following method. What is the method?

A. Periodization
B. Mc Cathy mix
C. ABCD method
D. Management accounting
23. In Vroom Expectancy Theory , which one is true? 2
A. The lower the value of valence and expectancy the higher the motivation
B. The lower the value of valence and expectancy the lower the motivation
C. The higher the value of valence and expectancy the lower the motivation
D. The lower the value of valence and expectancy the higher the morale
24. Which definition similar to horizontal extension of a job in one company ? 2
A. Job enrichment
B. Job richness
C. Job rotation
D. Job enlargement
25. Which methods of selection thus this example describes? 2
“based on the premise that the best predictor of future behavior is observed
behavior under similar situations”
A. Interviewing
B. Group selection methods
C. Reference checking
D. Work sampling
26. The task is consider as high priority if : 2
i. It has to completed by a certain time (deadline)
ii. If other people and task depend on it
iii. No important potential consequences or impact
iv. Non routine process

A. I and ii
B. I , ii and iii
C. Iii and iv
D. I and iv
27. “this refer to the speed at which big data can be streamed into the organization 2
and the different form of big data can take”

This defined which characteristic of big data?

A. Volume and velocity

B. Velocity and variety
C. Veracity and volume
 D. Velocity and veracity
28. Security can be sub-divided into a number of aspects, which security example fall 2
under recovery procedures?
A. Log can be maintained to prevent unauthorized access to system
B. Discipline action
C. Checkpoint programs
D. Changing the design of the system
29. Savville is a large public company in Country Malazi. Which people might be 2
interested in financial information of Savville especially in term of ensuring
Saville is able to keep up with the interest payment and repays debt?
A. Providers of finance
B. Government
C. Managers
D. Financial analyst
30. Which of the following is/are the benefits of decentralization ? 2
A. Crisis decision are taken more quickly
B. Policies and procedures can be standardized
C. Helps develop the skills of junior managers which support managerial
succession
D. Can overburdening top managers
31. Mintzberg believe that organization can be analyse into 5 components , 2
according to how they relate the works and preference method to coordinate,
which component define support staff?
A. Ensure that organization follows its mission and relationship with
environment
B. Convert the desires of strategic apex into work done
C. Personnel analysts standardize skills such as training programmes
D. Ancillary services and do not plan or standardize production
32. This type of unemployment occurs in certain industries and fluctuates in 2
seasonal patterns throughout the years. What is the causes of the
unemployment?
A. Real wages
B. Seasonal
C. Cyclical or demand deficient
D. Structural
33. Why is high rate of price inflation harmful and undesirable ? 2
i) Unfair redistribution of income and wealth
ii) Balance of payments effects where import become relatively
expensive
iii) Uncertainty of the value of money and prices
A. i only
B. I and ii
C. I and iii
D. I,ii and iii
34. UK Data Protection Act 2018 protects individuals about whom data is held. 2
Which of the following is the rights of data subjects?
A. Data subject can request to be sent the data held about them so they
 can reuse in different service
B. Data subject cannot object to the processing of their data
C. Data subject must not be inform about how their personal data being
collected
D. Data subject cannot request inaccurate information held about them to
be rectified
35. The UK data protection act includes data protection principles with which data 2
user must comply , which of the following is true?
A. Lawfulness, fairness and accuracy
B. Unlimited storage and accuracy
C. Integrity and unlimited storage
D. Data maximization and purpose limitation
36. - Staffing by volunteers 2
- Finance through grants
- Planning and budgeting expertise
- Skills in advertising
Which type of organization this information relate to?
A. Charities
B. Non- government organization
C. Public organization
D. Mutual associations
37. Mintzberg identified manager constantly switching roles as tasks, situations, and 2
expectations change. Which of these ten managerial roles conveys factual and
worth-based information to subordinates?
A. Liaison
B. Monitor
C. Disseminator
D. Spokesperson
38. An item of produce is described as having a substitutes cross elasticity of 2
demand. What is its cross elasticity of demand likely to be?
A Less than 1
B0
C Positive
D Negative
39. Which of the following describe outward shift of demand curve? 2
A. A rise in household income and change in taste
B. Decrease in population
C. Increase in price of complements
D. Decrease in price of subsitutes
40. Which of the following describe leftward shift of supply curve? 2
A. Increase in cost of production and decrease in indirect taxes
B. Increase in cost of production and rise in price of other goods
C. Increase in subsidies
D. Decrease in cost of production
41. Which of the following match correctly consumer surplus and producer surplus 2
a Consumer surplus is the difference The producer surplus is the
between what a consumer is willing difference between the actual
 to pay and what they actually pay price of a good or service–the
for a good or service market price–and the lowest
price a producer would be willing
to accept for a good
B The consumer surplus is the Producer surplus is the
difference between the actual price difference between what a
of a good or service–the market consumer is willing to pay and
price–and the lowest price a what they actually pay for a good
producer would be willing to accept or service
for a good
C Consumer surplus where the desires Producer surplus causes shift of
of consumers and the desires of the supply curve us the result of
producers agree (quantity demand = changes in cost
quantity supply)
D Consumer surplus causes shift of the Producer surplus where the
supply curve us the result of desires of consumers and the
changes in cost desires of producers agree
(quantity demand = quantity
supply)
42. Porter’s five forces model categorizes external factors that determine the 2
potential profitability and therefore attractiveness of a particular industry. Which
of the following is one of these forces?
A Bargaining power of buyers and new entrants to the industry
B Bargaining power of suppliers and goverment
C Fiscal and monetary policy
D Technological innovation and cyclical demand
43. Samatha had worked in Fin & Co for 13 years . Recently , Samatha has been 2
asked by her management if she wishes to attend a series of classes covering
basic accounting skills. These skills does not use in her current role or in any
future role she may take on within the organization. What are these classes an
example of?
A. Education
B. Competence
C. Counselling
D. Mentoring
44. Which of the following is not possible result from depreciation in exchange 2
value?
A. Reducing demand for imports
B. A reduction in the rate of local inflation
C. A stimulus to export and import
D. An increase in the cost of export and import
45. Which of the following actions beneficial to the environment and sustainability 2
based on Triple Bottoms Line model?
A. Minimizing cost and buy recycled product
B. Encouraging staff to prints email and using renewable energy
C. Buying non-biodegradable waste on site and recycled paper
D. Using renewable energy and encouraging staff to go green
 46. Which of the the following additional marketing mix criteria beside introduce by 2
4P Mccathy is suitable for services industries?
A. Physical evidence, people and process
B. Physical evidence, parameter and precise
C. Physical evidence , process and precise
D. Physical evidence , parameter and people

MTQ
Question 1 (2marks each)
The board of director of Gulfing Co. is considering for the development of an applied ethics in
professional practice program to assist in evolving solutions to ethical dilemmas encountered in
professional practice. Wastling co, is the contractor that Gulfing Co use to manage their waste
disposal and recently Wastling co involved in illegal dumping instead of properly recycling it according
to their contract.

What is two ethical concepts are in the case of the waste disposal circumstances?
A. Openness
B. Honesty
C. Accountability
D. Integrity
E. Objectivity
F. Familiarity
Question 2 (2 marks each questions)
Tania Lee make decisions based on facts and rational thinking as opposed to emotions and instincts.
She is normally serious individuals who excel at critical thinking and strategic planning. If there is a
challenge in a project, she will carefully consider all angles and possibilities and then devise an
insightful solution. She tends to be loners who prefer not to get involved in the lives of coworkers,
which contributes to their objectivity.

Which is Tanie Lee’s role according to Belbin model?

A. Shaper
B. Plant
C. Monitor evaluator
D. Completer finisher

Based on Mc Gregor’s theory , which one will apply to Tania Lee?

A. Theory Y
B. Theory Z
C. Theory X
D. Theory V
Question 3 (2m each question)
Tesco is one of US supermarket chain. One of their vision & mission is to create value for customers to
earn their lifetime loyalty. This objective sits right at the heart of our business as one part of our
Values – ‘No one tries harder for customers’.
Intel, a manufacturer of computer chips their mission is, they will create and extend computing
technology to connect and enrich the lives of every person on earth.

How organization can differ ?

i. Ownership
ii. Legal status
iii. Sources of finance
iv. Size
v. Technology
A. I,ii and v
B. I,ii,iii and iv
C. Ii,iii and v
D. I,ii,iii,iv and v

What is the best legal structure that Tesco and Intel should choose?
A. Sole tradership
B. Partnership
C. Limited liabilities companies
D. Cooperation

Question 4
The Turnbull Report was first published in 1999 and set out best practice on internal control for UK
listed companies.At the same time, Turnbull also conceded that there is no such thing as a perfect
internal control system, as all organisations operate in a dynamic environment: just as some risks
recede into insignificance, new risks will emerge, some of which will be difficult or impossible to
anticipate. The purpose of any control system should therefore be to provide reasonable
assurance that the organisation can meet its objectives.

Which of the following best defined corporate governance?

A. System of rules, practices and processes by which a company is directed and controlled
B. Management likely to pursue their own interest
C. A theory of organizational management and business ethics that accounts for multiple
constituencies impacted by business entities like employees, suppliers, local communities,
creditors, and others.
D. Argues that people are intrinsically motivated to work for others or for organizations to
accomplish the tasks and responsibilities with which they have been entrusted

Internal control should have the following objectives except

A. Controls should be in place to ensure that processes flow smoothly and operations are free
from disruptions
B. Controls should be in place to ensure that assets are deployed for their proper purposes, and
are not vulnerable to misuse or theft.
 C. An organisation can produce accurate financial statements if its financial records are
unreliable.
D. Organisations should be able to fulfil their legal obligations to submit their account,
accurately and on time

Question 5 (2m each question)

Mintzberg’s model breaks down the organisation into five generic components, considering the role
of each in relation to coordinating its activities. These are:

This element provides the link between the strategic apex and the operating core. Which of the
component of mintzberg this relate to?
A. Middle line
B. Techno structure
C. Support staff
D. Strategic apex

 centralised and often autocratic

 control is exerted by the chief executive or small, influential executive team
 the structure can be flexible and sometimes informal
Based on Mintzberg organisational model, this statements relate to :
A. Machine bureaucracy
B. Professional bureaucracy
C. Divisionalised
D. Simple structure
Question 6
Microeconomics is the branch of economics that considers the behavior of decision takers within the
economy, such as individuals, households and firms. The word ‘firm’ is used generically to refer to all
types of business. Microeconomics contrasts with the study of macroeconomics, which considers the
economy as a whole.

The level of demand for a good or service is determined by several factors, choose four correct
factors:
A. the price of the good or service
B. income

C. relative revenues and costs of making the good or service

D. the objectives of producers and their future expectations

E. tastes and preferences

F. expectations.