Lecture Note 7 Purposive Communication With Final Requirement
Lecture Note 7 Purposive Communication With Final Requirement
PURPOSIVE COMMUNICATION
Dr. Severino M. Jocson, Jr., Professor
Communication skills development has always been an important factor of success in business, but the influence of
globalization and cross-cultural interaction in recent decades has impacted the types of communication skills needed in dramatic ways.
No longer can entrepreneurs afford to simply communicate well within their own homogenous cultures. Today, people need to
understand the dynamics of long-distance collaboration, the impact of culture on manners of speaking and body language, and how to
use technology to communicate with people on the other side of the globe. Understanding the impact of globalization on each of these
factors can help you to select the most useful communication skills development programs for yourself or your employees.
1. Virtual Interactions
Globalization has introduced virtual communication and collaboration as a major part of workplace dynamics. Modern
entrepreneurs need to understand the strengths and limitations of different communications media, and how to use each medium to
maximum effect. For example, communicating via email to distant team members requires a certain etiquette and nuance not
necessarily required in face-to-face interactions. Holding virtual meetings requires a similar change in approach, and people who are
unaccustomed to communicating in groups in virtual settings can find themselves lost, confused or unable to share their input. When
choosing a communication skills training program, look for courses that address the challenges of virtual interactions.
4. Time Differences
The advent of global collaboration introduces another new dynamic to communication skills -- the need to communicate and
share information with people across several time zones. When people collaborate with others on the other side of the globe, their
counterparts are usually at home asleep while they themselves are at work. Today's communication skills development programs
should address the nuances of overcoming this challenge by teaching people to understand the information needs of their colleagues,
according to the communication styles of different countries or cultures. Being able to effectively share information between shifts can
make or break the productivity of a geographically dispersed team, making this an important issue for many companies.
Apart from its dynamics and constant development of technologies telematic media are constantly in their early stage of
development. Essential characteristics of new media technologies used in global communication are their direct relationship with the
use of a computer. Global communication directs announcements to a clearly specified receiver or a narrow, very often organized
group of receivers.
Modern technologies and tools enable the receivers a reaction through audio-tele systems, Internet chat meetings, pay per view
services, that is payment form the chosen TV channel, electronic mail or more and more popular SMS voting. The level of this type of
communication is referred to as global due to its cross continental reach. It is the development and the possibility to use new media in
different combinations that allow the rise of a broad in its sense level of communication called global. Global communication awakens
hope, but at the same time it gives rise to objections. It as many supporters who in such type of communication see new quality of
human relationships, however it has many opponents as well, who see above all threats in the area of social life.
C. The Influence of Internet Communication on the Interpersonal Relations - for and against
In the interpersonal communication the media of talking face-to-face are such means as: uttered words, gestures, posture and
other elements of verbal and nonverbal communication. In the internet communication we deal with technological media which act as
tools of translation or strengthening or influencing in any other way the information coming from natural media. So what influences
decisions of people who use internet communication more and more eagerly?
The most popular emphasis, which comes from internet communication and not interpersonal communication, is first of all the
pressure of time and emotionality of messages. Internet communication is very often favourable for fast establishment of contacts
between people; unfortunately there are often emotional disturbances which decide about sending online offensive words directed at
the recipient. People seeing the reaction of the recipient to the uttered information become more open.
Internet communication increases the possibility of ambiguity as it a poor medium. Non-verbal messages are a great source of
information concerning age, gender, status, origin, physical characteristics, but most of all emotional state of the interlocutor. These
used in interpersonal communication gave a wider choice of the message interpretation. In the internet communication there is a
restriction to text messages only, which is a major obstruction for transfer of non-verbal messages.
Out of various roles of Information and communication technologies in our life, here we come up with the most important ones.
o Immateriality: they carry out the process of creating essentially immaterial information, which can be transposed with
transparency and instantaneously to distant places.
o Interactivity: the tics make possible the exchange of information between a user and a computer, and it is precisely this
interaction that allows to adapt the resources used to the requirements and characteristics of said user.
o Interconnection: it has to do with the creation of new possibilities, starting from the link between two technologies. An example
of interconnection is telematics, which results from the union between information technology and communication
technologies, and has given rise to new tools such as the famous e-mail or e-mail.
o Instantaneity: this feature refers to the ability of Information and Communication Technologies to transmit information over
long distances and in a very fast manner.
o Digitization: information is represented in a unique universal format, which allows sounds, texts, images, etc., to be transmitted
through the same means.
o Wide scope that covers the cultural, economic, educational fields, among others: Information and Communication
Technologies have not only generated a considerable impact in a single area or in a specific group of individuals, but have
also expanded and penetrated important areas such as the economy , education, medicine, among others, all this at a global
level.
o Greater influence on processes than on products: Information and Communication Technologies not only give individuals the
possibility of accessing a large amount of information to build knowledge from it, but also allows them to do so through
association with other connected users to network. Individuals have a greater role in the creation of knowledge collectively.
o Innovation: the development of tics has been characterized by generating a need for innovation, especially with regard to the
social field, giving rise to the creation of new means to enhance communications.
Examples of ICT
o Television
o Radio
o The landline and mobile phone
o MP3 players
o Memory cards
o Portable digital versatile discs (DVD)
o Global positioning system (GPS) devices
o Computers: these have generated the greatest impact, mainly due to the advantage of allowing us to access the internet, a
global communications network that has facilitated access to information provided by any server worldwide, also favoring
interaction between people located in different physical spaces.
It should be noted that this does not always mean the social rejection of previous technologies, but it can also lead to the
resurgence of a certain medium, through the creation of a medium of a similar nature but with greater potentialities. Such is the case of
the personal correspondence medium, whose use was considerably reduced after the appearance of the telephone, but increased
again with the creation of the electronic mail system.
o Diversity: information and communication technologies do not fulfill a single purpose, on the contrary, they are quite useful for
the execution of more than one function. In this way, they can be used to carry out communication between people, as well as
for the creation of new information.
o Tendency to automation: the development of tools for the automatic management of information in a large number of social
and professional activities is discussed.
Topics/Activities/Scenarios about:
1. “Corporate Meeting in the Workplace about Corporate Social Responsibility Project”
2. “Interviewing Applicants”
3. Short Speeches of Group Members on COMMUNICATION or GLOBALIZATION
4. Skit (Short Drama) about Intercultural Communication
5. Workplace Meeting on upcoming Foundation Anniversary
6. The Different Faces of Globalization in the Higher Education
7. Social Media on the Youth of Today
Thank you and good luck.
/smjjr