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Berajah Journal
Journal of Learning and Personal Development
ISSN (p): 2797-1805 | ISSN(e): 2797-1082

THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP STYLE

AND ORGANIZATIONAL CULTURE TOWARDS ORGANIZATIONAL
CITIZENSHIP BEHAVIOR (OCB) WITH COMMITMENT
ORGANIZATION AS A MEDIATION VARIABLE
(PT OFFICE POST MEDAN)
Hermin Enjel Sianturi1, Bunga Aditi2, Aulia Arief Nasution3.
(Faculty of Business Economics, Harapan University, Medan) 1,2,3
E-mail: herminenjel11@gmail.com

ABSTRACT
This research aims to determine the influence of knowledge management and organizational culture
on organizational commitment, to find out whether organizational commitment mediates the
influence of knowledge management and organizational culture on organizational citizenship
behavior (OCB) at PT. Medan Post Office. The population in this study was 116 respondents and
used a saturated sampling technique. The analysis technique used is path analysis.
The results of the research show that transformational leadership style has a positive and
significant effect on organizational commitment, organizational culture has a positive and
significant effect on organizational commitment, transformational leadership style has a positive
and significant effect on organizational citizenship behavior (OCB), organizational culture has no
effect on organizational citizenship behavior (OCB). ), organizational commitment has no effect on
organizational citizenship behavior (OCB), organizational commitment does not mediate the effect
of transformational leadership style on organizational citizenship behavior (OCB) and
organizational commitment does not mediate the effect of organizational culture on organizational
citizenship behavior (OCB ) at PT. Medan Post Office.

Keywords:Knowledge Management, Organizational Culture, Organizational Citizenship Behavior (OCB)

and Organizational Commitment

INTRODUCTION human output that has low levels of

The era of globalization is one of the absenteeism, low employee turnover,
factors that can trigger change in an minimal deviant behavior in the organization,
organization. Changes in the era of achieving job satisfaction, and having a
globalization can cause business competition commitment to companies and also
to become increasingly competitive, resulting organizational citizenship behavior (Robbins
in changes in the business and organizational and Judge, 2018).
environment that are very fast and uncertain. An organization must also be able to
This condition requires every organization to develop appropriate policies to deal with any
improve itself to be able to seize changes that will occur. One of the policies
opportunities and adapt to global demands. that is of concern to management concerns
Challenges and changes in the environment the empowerment of human resources.
encourage organizations to always strive to Potential human resources, if utilized
be effective and efficient. Basically, the effectively and efficiently, will be useful for
effectiveness of a company can be seen from supporting the company's progress
work interactions at the individual, group and (Koesmono, 2016). In an effort to be able
organizational systems levels which produce toTo support the success of the company's

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Berajah Journal
Volume 2 Number 3 (June – August 2022)

goals, the company must be able to provide influencing the activities of an organized
high stimulation to its human resources in group in an effort to determine goals and
order to create harmony within an achieve them. A leader is a person who has
organization, so that the company pays the task of directing and guiding subordinates
attention to workforce factors. and is able to obtain subordinate support so
This extra role or extra contribution that he can move them (subordinates)
in the organization is explained by Elva towards achieving organizational goals. The
(2021) as employee behavior that is carried leader is the person and leadership is the
out voluntarily, sincerely, happily without activity.
having to be ordered, controlled, without
being influenced by compensation and can C. Understanding Organizational Culture
support organizational performance, which is Culture is an understanding in a very
then known as Organizational Citizenship. broad sense, in this context, if we talk about
Behavior (OCB). The emergence of organizations then it is directly related to
organizational citizenship behavior can be an organizations. Therefore, organizational
illustration of the job satisfaction felt by culture is a tool in interpreting the life and
employees in the organization. According to behavior of the organization. A strong culture
Robbins and Judge (2018), namely altruism is a very useful tool for directing behavior,
(putting other people first), conscientiousness because it helps employees to do a better job
(caution), sportsmanship (sportsmanship), so every employee at the beginning of his
courtesy (honor) and civic virtue (members' career needs to understand the culture and
virtues). how it is implemented.

LITERATURE REVIEW D. Understanding Organizational

A. Previous Research Commitment
Several studies related to Organizational commitment is
transformational leadership style and building loyalty between employees and the
organizational culture on organizational company and trying to provide the best to
citizenship behavior (OCB) with achieve company goals. Organizational
organizational commitment as a mediator are commitment can also encourage employees to
used as a reference in this research. choose habits that support the company to
work more effectively, employees will feel
B. Understanding Transformational close to the company as a place to fulfill their
Leadership Style needs. So they are willing to mobilize all their
According to Hidayat (2018) potential for the sake of the company.
"Leadership style is a pattern of behavior that Organizational commitment in general is a
is designed in such a way as to influence provision that is mutually agreed upon by all
subordinates so that they can maximize the personnel in an organization regarding
performance of their subordinates so that guidelines, implementation and goals to be
organizational performance and achieved together in the future. There are
organizational goals can be maximized. many definitions of organizational
According to Sunyoto (2021), commitment and each opinion differs
leadership/leading is seen as a process of

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 Berajah Journal
Journal of Learning and Personal Development
ISSN (p): 2797-1805 | ISSN(e): 2797-1082

according to the expert who expresses that

opinion.

E. conceptual framework
Leaders who are demonstrated and
applied in a leadership style are one of the
factors in increasing organizational
citizenship behavior (OCB), because
basically they are the backbone of
organizational development in encouraging
and influencing good work morale for
subordinates. For this reason, leaders need to
think about and show the right leadership
style in its application. Leadership style is a
pattern of behavior and strategies that leaders
like and often apply, by uniting
organizational goals with individual or
employee goals, in order to achieve goals or
targets that have become a shared
commitment.

METHOD
A. Types of research
This research is associative research,
namely research that aims to determine the
influence or relationship between two or
more variables. With this research, a theory
can be built that can function to explain,
predict and control a phenomenon
(Sugiyono, 2021).

B. Research Population
Population is a generalized area
consisting of objects/subjects that have
certain qualities and characteristics
determined by researchers to be studied and
then conclusions drawn (Sugiyono, 2021).
The population in this study were employees
of PT. Medan Post Office, totaling 163
people.

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Berajah Journal
Volume 2 Number 3 (June – August 2022)

C. Research Data Source RESULTS AND DISCUSSION

The source used is a primary data A general description of the company
source. According to Sugiyono (2021) PT. Pos Indonesia (Persero) Medan is one
primary data sources are data sources that are part of the State-Owned Enterprises (BUMN)
directly given to data collectors. Primary data in Indonesia, like PT. Indosat, PT. Telkom,
in this research includes the results of a PT. Railway, PT. PLN and so on. The idea to
recapitulation of numerical values from establish this company arose from
questionnaire statements conducted regarding remembering the importance of written
the title of the influence of transformational communication, so that a special agency was
leadership style and organizational culture on needed to organize information between
organizational citizenship behavior (OCB) regions in Indonesia. The first post office
with organizational commitment as a was established on August 24, 1746 by
mediating variable at PT. Medan Post Office. Governor General GW.

D. Research Data Analysis Techniques A. Research result

In order to see the influence of 1. Respondent Characteristics
transformational leadership style and In this discussion the author will
organizational culture on organizational describe in detail the questionnaire data after
citizenship behavior (OCB) mediated by it has been distributed and filled in by
organizational commitment using multiple respondents, for this reason the author will
regression analysis. Multiple regression process it by tabulating data from each
analysis aims to determine whether there is a aspect of the question. The presentation of
significant influence between respondent identity data aims to get to know
transformational leadership style and the condition of the respondents being
organizational culture on organizational studied, making it easier to understand the
citizenship behavior (OCB) mediated by problems obtained in the research.
organizational commitment at PT. Medan
Post Office. Analyzing data into multiple
regression using SPSS software version 23.0.

a) Characteristics of Respondents Based on Gender

The characteristics of respondents based on gender can be seen in Table IV.1. the following.
Table IV.1.
Respondent Identity Based on Age
No Age (years) Sample Percentage (%)
1 20 – 30 35 30.17
2 31 – 40 37 31.90
3 41 – 50 29 25.00
4 51 – above 15 12.93
Amount 116 100
Source: Processed Primary Data, 2023.

From Table IV.1 it can be seen that the majority of respondents aged 31 - 40 years
amounted to 31.90%, 20-30 years amounted to 30.17%, 41-50 years amounted to 25.00% and
51 years and over amounted to 12.93%.

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 Berajah Journal
Journal of Learning and Personal Development
ISSN (p): 2797-1805 | ISSN(e): 2797-1082

b) Data Validity Test

Table IV.4. Variable X1 Validity Test Results
(Transformational Leadership Style)
Item-Total Statistics
Scale Mean if Scale Variance Corrected Item-Total Cronbach's Alpha if
Item Deleted if Item Deleted Correlation Item Deleted
VAR00001 15.8793 10,403 ,496 ,754
VAR00002 15.8362 9,860 ,543 ,739
VAR00003 15.8276 10,718 ,437 ,775
VAR00004 15.7759 10,262 ,689 ,696
VAR00005 15.6810 10,167 ,625 ,711

c) Data Reliability Test

Table IV.8. Variable Reliability Test Results
Variable Cronbach's Alpha Information
Organizational citizenship 0.756 Reliable
behavior(OCB) (Y2)
Transformational leadership 0.776 Reliable
style (X1)
Organizational Culture (X2) 0.697 Reliable
Organizational commitment 0.610 Reliable
(Y1)
Source: Processed Primary Data, 2023.

In reliability testing, the Cronbach's Alpha value must be greater than 0.60 so the
research instrument can be said to be reliable. From the table above it can be seen that the
Cronbach's Alpha value > 0.60 means that the instrument is reliable.

d) Testing the Coefficient of Determination (R2) Model I

The statistical calculation results can be seen as follows:

Table IV.12. Model 1 Determination Coefficient

Model Summary b
Model R R Square Adjusted R Square Std. Error of the Estimate
1 .424a ,180 ,165 2.09629
a. Predictors: (Constant), Organizational Culture, Transformational Leadership Style
b. Dependent Variable: Organizational Commitment
Source: Processed Primary Data, 2023.

The R Square value shows a value of 0.180, meaning that the ability of the
transformational leadership style variable to explain organizational commitment is 18.0%, while
the remaining 0.820 or 82.0% is a value that was not examined in the substructure model I
variable.

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Berajah Journal
Volume 2 Number 3 (June – August 2022)

e) Indirect Effect Testing

1. The Influence of Transformational Leadership Style on Organizational Citizenship
Behavior (OCB) Through Organizational Commitment
Table IV.19. Sobel Testing

Source: Processed Primary Data, 2023.

The table above shows that in the Sobel Test the probability value (p-value) is 0.439
which is greater than 0.05 (0.439 > 0.05), so it can be concluded that there is no significant
influence of transformational leadership style on organizational citizenship behavior (OCB).
through organizational commitment.

2. The Influence of Transformational Leadership Style on Organizational Citizenship

Behavior (OCB) Through Organizational Commitment
Table IV.20. Sobel Test

Source: Processed Primary Data, 2023.

The table above shows that in the Sobel Test the probability value (p-value) is 0.441
which is greater than 0.05 (0.441 > 0.05), so it can be concluded that there is no significant
influence of organizational culture on organizational citizenship behavior (OCB) through
organizational commitment.

DISCUSSION
1. The Influence of Transformational Transformational leadership is leadership
Leadership Style on Organizational possessed by managers or leaders whose
Commitment at PT. Medan Post Office abilities are not general and are translated
From the results of the regression through the ability to realize missions,
test, it was found that transformational encourage members to learn, and be able
leadership style had a positive and to provide inspiration to subordinates
significant effect on organizational regarding various things that need to be
commitment at PT. Medan Post Office known and done.
with sig value. 0.000 < 0.05.

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 Berajah Journal
Journal of Learning and Personal Development
ISSN (p): 2797-1805 | ISSN(e): 2797-1082

2. The Influence of Organizational organizational culture, where the

Culture on Organizational employee's organizational culture is not
Commitment at PT. Medan Post Office in accordance with the values that each
From the results of the regression employee believes are in accordance
test, it was found that organizational with the existing values. The results of
culture had a positive and significant this research are in accordance with the
effect on organizational commitment at results of research conducted by
PT. Medan Post Office with sig value. Asrunputri et al (2020) showing that
0.004 < 0.05. The results of this research organizational culture has no effect on
are in accordance with the results of organizational citizenship behavior
research conducted by Perdana et al (OCB).
(2022), Anam and Rizana (2021) showing
that organizational culture influences 5. The Influence of Organizational
organizational commitment Commitment on Organizational
Citizenship Behavior (OCB) at PT.
3. The Influence of Transformational Medan Post Office
Leadership Style on Organizational From the results of the regression
Citizenship Behavior (OCB) at PT. test, it was found that organizational
Medan Post Office commitment had no effect on
From the results of the regression test, organizational citizenship behavior (OCB)
it was found that the transformational at PT. Medan Post Office with sig value.
leadership style had a positive and 0.192 > 0.05. The results of this research
significant effect on organizational are in accordance with the results of
citizenship behavior (OCB) at PT. Medan research conducted by Taroreh et al
Post Office with sig value. 0.001 < 0.05. (2020) showing that organizational
This shows that if the organization is led commitment has no effect on
by a leader who has a transformational organizational citizenship behavior
leadership type, it can make employees (OCB).
feel comfortable in carrying out their
work. 6. Organizational Commitment Mediates
the Relationship Between
4. The Influence of Organizational Transformational Leadership Style and
Culture on Organizational Citizenship Organizational Citizenship Behavior
Behavior (OCB) at PT. Medan Post (OCB) at PT. Medan Post Office
Office From the results of the regression test,
From the results of the regression it was found that organizational
test, it was found that organizational commitment did not mediate the influence
culture had no effect on organizational of transformational leadership style on
citizenship behavior (OCB) at PT. organizational citizenship behavior (OCB)
Medan Post Office with sig value. 0.118 at PT. Medan Post Office with sig value.
> 0.05. This means that employees feel 0.439 > 0.05. In order for this behavior to
less comfortable with the existing be realized, a transformational leader is

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Berajah Journal
Volume 2 Number 3 (June – August 2022)

needed. Basically, transformational Medan Post Office with sig value. 0.001
leadership is providing "something" so < 0.05.
that followers move towards 4. From the results of the regression test, it
organizational goals. was found that organizational culture
had no effect on organizational
7. Organizational Commitment Mediates citizenship behavior (OCB) at PT.
the Relationship Between Medan Post Office with sig value. 0.118
Organizational Culture and > 0.05.
Organizational Citizenship Behavior 5. From the results of the regression test, it
(OCB) at PT. Medan Post Office was found that organizational
From the results of the regression commitment had no effect on
test, it was found that organizational organizational citizenship behavior
commitment did not mediate the (OCB) at PT. Medan Post Office with
influence of organizational culture on sig value. 0.192 > 0.05.
organizational citizenship behavior 6. From the results of the regression test, it
(OCB) at PT. Medan Post Office with was found that organizational
sig value. 0.441 > 0.05. The results of commitment did not mediate the
this research are in accordance with the influence of transformational leadership
results of research conducted by Taroreh style on organizational citizenship
et al (2020) showing that organizational behavior (OCB) at PT. Medan Post
commitment does not mediate the Office with sig value. 0.439 > 0.05.
influence of organizational culture on 7. From the results of the regression test, it
organizational citizenship behavior was found that organizational
(OCB). commitment did not mediate the
influence of organizational culture on
CONCLUSION organizational citizenship behavior
1. From the results of the regression test, it (OCB) at PT. Medan Post Office with
was found that transformational sig value. 0.441 > 0.05.
leadership style had a positive and
significant effect on organizational THANK-YOU NOTE
commitment at PT. Medan Post Office There are several suggestions given
with sig value. 0.000 < 0.05. by researchers, including that this research is
2. From the results of the regression test, it intended to be used as a reference for
was found that organizational culture companies in improving the quality of human
had a positive and significant effect on resources, and can be used as a basis for
organizational commitment at PT. decision making by leaders to pay more
Medan Post Office with sig value. 0.004 attention to employees in terms of achieving
< 0.05. performance. Hopefully this research can
3. From the results of the regression test, it contribute to the development of existing
was found that the transformational research.
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