Software Controller User Guide

User Guide
IP-COM Software Controller
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Copyright Statement
© 2020 IP-COM Networks Co., Ltd. All rights reserved.
is the registered trademark of IP-COM Networks Co., Ltd. Other brand and
product names mentioned herein are trademarks or registered trademarks of their respective
holders. Copyright of the whole product as integration, including its accessories and software,
belongs to IP-COM Networks Co., Ltd. No part of this publication can be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in any
form or by any means without the prior written permission of IP-COM Networks Co., Ltd.
Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal
design, operational function, and/or reliability, IP-COM reserves the right to make changes to
the products described in this document without obligation to notify any person or
organization of such revisions or changes. IP-COM does not assume any liability that may
occur due to the use or application of the product or circuit layout(s) described herein. Every
effort has been made in the preparation of this document to ensure accuracy of the contents,
but all statements, information and recommendations in this document do not constitute the
warranty of any kind, express or implied.
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Preface
Thank you for choosing IP-COM! Please read this user guide before you start. This user guide
walks you through all functions on the web UI of Software Controller.
This user guide applies to the Software Controller of the 1.1.0.0 version.
Conventions
The typographical elements that may be found in this document are defined as follows.
Item Presentation Example
Cascading menus > Internet Settings > LAN Setup
Parameter and value Bold Set SSID to Tom.

Variable Italic Format: XX:XX:XX:XX:XX:XX
UI control Bold On the Quick Setup page, click the Save button.
The symbols that may be found in this document are defined as follows.
Symbol Meaning
This format is used to highlight information of importance or special interest.

Note Ignoring this type of note may result in ineffective configurations, loss of data or
damage to device.
Tip This format is used to highlight a procedure that will save time or resources.
For More Documents

Software Controller can manage iUAP series APs in a unified manner. For more about this
series of APs, refer to user guides of target models.
Search target product models on our official website www.ip-com.com.cn to obtain the latest
product documents.
Product document overview

Document Overview
Walks you through detailed functions and configurations of Software Controller,

User Guide
including all the functions on its web UI.
Quick Configuration Walks you through installation and Quick Setup, including Software Controller
Guide installation, network configuration, and so on.
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Technical Support
If you need more help, contact us by any of the following means. We will be glad to assist you
as soon as possible.
+86-755-27653089 info@ip-com.com.cn www.ip-com.com.cn
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Contents
1 Quick Installation ..................................................................................................................................................... 1
1.1 System Requirements ........................................................................................................................................ 1

1.2 Application Scenario .......................................................................................................................................... 2
1.3 Install Software Controller (Example: Windows 10) ............................................................................................ 3
1.4 Configure Software Controller............................................................................................................................ 6
1.4.1 Option A: Log in Using an IP-COM Cloud Network Account .......................................................................... 6
1.4.2 Option B: Log in Using a Local Account .......................................................................................................10
1.5 Remote Access .................................................................................................................................................15
1.5.1 Scenario A: You Have Logged in Using an IP-COM Cloud Network Account ..................................................15
1.5.2 Scenario B: You Have Logged in Using a Local Account................................................................................15
2 IP-COM Cloud Network ...........................................................................................................................................18
2.1 Introduction .....................................................................................................................................................18

2.2 Hardware Controller .........................................................................................................................................18
2.2.1 System Requirement..................................................................................................................................18
2.2.2 Network Topology......................................................................................................................................18
2.2.3 Software Installation ..................................................................................................................................19
2.3 IP-COM Cloud Network Account .......................................................................................................................20
2.3.1 Login .........................................................................................................................................................20
2.3.2 Admin .......................................................................................................................................................21
2.3.3 Additional Details ......................................................................................................................................24
3 Use the Software Controller....................................................................................................................................27
3.1 Navigation Bar ..................................................................................................................................................27

3.2 Common Interface Options ...............................................................................................................................29
3.2.1 Current Site ...............................................................................................................................................29
3.2.2 Username..................................................................................................................................................31
3.2.3 Properties..................................................................................................................................................33
3.2.4 Events........................................................................................................................................................33
3.2.5 Alerts.........................................................................................................................................................35
3.2.6 Help Center ...............................................................................................................................................37
3.2.7 Settings .....................................................................................................................................................38
4 Dashboard ..............................................................................................................................................................66
4.1 ISP Load............................................................................................................................................................66

4.2 Network ...........................................................................................................................................................67
4.3 WiFi Traffic Distribution ....................................................................................................................................69
4.4 WiFi Metrics .....................................................................................................................................................70
4.4.1 Anomalies .................................................................................................................................................70
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4.4.2 Dropped Packets ........................................................................................................................................71
4.4.3 Association Failures ...................................................................................................................................71
4.4.4 Wireless Clients .........................................................................................................................................72
5 Statistics .................................................................................................................................................................74
5.1 System Stats .....................................................................................................................................................74

5.1.1 Wireless Clients (per ESSID) .......................................................................................................................75
5.1.2 Wireless Clients Number (Top 5 AP) ...........................................................................................................76
5.1.3 Wireless Clients Traffic (Top 5 AP)...............................................................................................................76
5.1.4 Wireless Clients (per Radio Type) ...............................................................................................................77
5.1.5 Quick Look.................................................................................................................................................77
5.1.6 Recent Activities ........................................................................................................................................78
5.2 Performance.....................................................................................................................................................80
5.2.1 Avg. WiFi User Exp. ....................................................................................................................................80
5.2.2 User Count ................................................................................................................................................81
5.2.3 Usage ........................................................................................................................................................81
5.2.4 Traffic ........................................................................................................................................................81
5.2.5 Packets ......................................................................................................................................................82
5.2.6 Dropped ....................................................................................................................................................82
5.3 Debugging Metrics............................................................................................................................................83
5.3.1 Most Active APs .........................................................................................................................................83
5.3.2 Channel Utilization.....................................................................................................................................84
5.3.3 Most Clients ..............................................................................................................................................84
5.3.4 Top CPU Usage...........................................................................................................................................85
5.3.5 Top Memory Usage ....................................................................................................................................86
5.3.6 Most Active Clients ....................................................................................................................................86
5.3.7 Longest Connected Clients .........................................................................................................................87
6 Map ........................................................................................................................................................................89
6.1 Add Custom Maps ............................................................................................................................................89

6.2 Edit a Map ........................................................................................................................................................92
6.3 Place Devices on the Map .................................................................................................................................93
6.4 Device Information ...........................................................................................................................................96
6.5 Map Display Options.........................................................................................................................................96
6.6 Additional Options............................................................................................................................................98
7 Devices ...................................................................................................................................................................99
8 AP Details .............................................................................................................................................................104
8.1 WiFi Experience .............................................................................................................................................. 107

8.2 Details ............................................................................................................................................................ 108
8.2.1 Overview ................................................................................................................................................. 108
8.2.2 AP/Port.................................................................................................................................................... 108
8.2.3 2.4G/5G Statistics .................................................................................................................................... 109
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8.2.4 WLANs .................................................................................................................................................... 110
8.3 Clients ............................................................................................................................................................ 112
8.4 Settings .......................................................................................................................................................... 113
8.4.1 General ................................................................................................................................................... 113
8.4.2 Statistics .................................................................................................................................................. 113
8.4.3 WLANs .................................................................................................................................................... 115
8.4.4 VLAN ....................................................................................................................................................... 118
8.4.5 LAN ......................................................................................................................................................... 118
8.4.6 Manage Device ........................................................................................................................................ 120
8.5 Stats ............................................................................................................................................................... 122
9 Clients ...................................................................................................................................................................123
10 Wireless Client Details ........................................................................................................................................128
10.1.1 Details ................................................................................................................................................... 129

10.1.2 Settings ................................................................................................................................................. 131
11 Application Scenarios..........................................................................................................................................133
11.1 Overview ...................................................................................................................................................... 133

11.2 Application Scenarios.................................................................................................................................... 133
Appendix ...............................................................................................................................................135
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1 Quick Installation
1.1 System Requirements

Supported OS:
Windows 10/7
Recommended system configurations:
Windows 10 (64-bit), 4 GB or more RAM, 50 GB or more free space in system partition.

Minimum system configurations:
Windows 7 (32-bit), 2 GB or more RAM, 10 GB or more free space in system partition.
Compatible web browser:

− Google Chrome: Stable version officially released within the last 2 years
− Firefox: Version 60.0 or above
− Opera: Stable version officially released within the last 2 years
− Edge: Stable version officially released within the last 1 year
− IE: IE 10 or above
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1.2 Application Scenario
The Software Controller allows you to manage your iUAP series APs using a web browser.
Management computer
(For remote access) WAN
Management computer
Router
(Software Controller installed)
LAN
Switch Or
Hardware Controller
(Coming soon)
AP AP AP
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1.3 Install Software Controller (Example: Windows
10)
1. Download the installation package of the Software Controller at www.ip-com.com.cn
2. Double-click the Software Controller installer.exe file.
3. Click Yes in the pop-up window.
4. Customize an installation path as needed, and click Next.
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5. Click Install.
6. Wait for the installation to complete and click Finish.
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1.4 Configure Software Controller
You can log in to the Software Controller either using an IP-COM Cloud Network account (for
both local access and remote access) or a local account (only for local access). Please choose
a login type based on your actual scenario.
− If the computer installed with a Software Controller has internet availability, you
can use both accounts, but IP-COM Cloud Network Account is recommended.
− If the computer installed with a Software Controller has no internet availability, you
can only use a local account.
1.4.1 Option A: Log in Using an IP-COM Cloud Network Account

1. Start the Software Controller and click Launch a Browser to Manage the Network.
2. Click More information > Go on to the webpage (not recommended). Internet Explorer is
used here as an example.
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Software Controller supports HTTPS login. When you access its web UI, a prompt message indicating that
the web address is not secure, for example, this site is not secure, may appear. Ignore the message and go
on to visit the webpage.
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3. Customize a Controller name as needed, check By selecting this you are agreeing to end user
license agreement and the terms of service, and click Next in the lower right corner.
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Alternatively, you can click Or restore setup from backup to use a file that contains your previous settings.
4. Enter your IP-COM Cloud Network username and password and click Next in the lower right
corner.
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If you do not have an IP-COM Cloud Network account, please register one by following the on-screen
instructions. Only through an IP-COM Cloud Network account can you realize Remote access.
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5. Toggle off Automatically optimize my network and Enable Auto Backup as needed and click
Next in the lower right corner.
6. Wait until the iUAP series APs are displayed in the device list, select the APs you wish to
adopt and click Next in the lower right corner.
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If your APs do not appear in the list, try the following solutions:
• Verify that the IP address of your management computer and IP addresses of your APs are in the same
network segment. For example, if the IP address of your AP is 192.168.0.254, then the IP address of
your management computer should be 192.168.0.X (X ranges from 2 to 253 and is not occupied).
• Verify that your APs are in factory settings.
7. Set WiFi Name and WiFi Password for the primary WiFi network of the AP and click Next in
the lower right corner.
8. Check your configurations, select Country or territory and Timezone and click Finish. (The
parameters in the following figure serve as examples only)
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Done.
If you want to perform more configurations, log in to the Software Controller again.
1.4.2 Option B: Log in Using a Local Account

1. Start the Software Controller and click Launch a Browser to Manage the Network.
2. Click More information > Go on to the webpage (not recommended). Internet Explorer is
used here as an example.
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T ip
Software Controller supports HTTPS login. When you access its web UI, a prompt message indicating that
the web address is not secure, for example, this site is not secure, may appear. Ignore the message and go
on to visit the webpage.
3. Customize a Controller name as needed, check By selecting this you are agreeing to end user
license agreement and the terms of service, and click Next in the lower right corner.
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Alternatively, you can click Or restore setup from backup to use a file that contains your previous settings.
4. Click Switch to Advanced Setup.
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5. Toggle off Enable Remote Access and Use your account for local access, register an account
by following the on-screen instructions, and click Next in the lower right corner.
6. Toggle off Automatically optimize my network and Enable Auto Backup as needed and click
Next in the lower right corner.
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7. Wait until the iUAP series APs are displayed in the device list, select the APs you wish to
adopt and click Next in the lower right corner.
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If your APs do not appear in the list, try the following solutions:
• Verify that the IP address of your management computer and IP addresses of your APs are in the same
network segment. For example, if the IP address of your AP is 192.168.0.254, then the IP address of
your management computer should be 192.168.0.X (X ranges from 2 to 253 and is not occupied).
• Verify that your APs are in factory settings.
8. Set WiFi Name and WiFi Password for the primary WiFi network of the AP and click Next in
the lower right corner.
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9. Check your configurations, select Country or territory and Timezone and click Finish.
Done.
If you want to perform more configurations, log in to the Software Controller again.
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1.5 Remote Access
Only through an IP-COM Cloud Network account can you remotely manage your Software
Controllers. If you do not have an IP-COM Cloud Network account, register one at
sdn.ip-com.com.cn
1.5.1 Scenario A: You Have Logged in Using an IP-COM Cloud

Network Account
To achieve remote access:
On a computer that has connected to the internet, visit sdn.ip-com.com.cn and log in to
IP-COM Cloud Network using your IP-COM Cloud Network account.
. . You can remotely manage all the Software Controllers under this IP-COM Cloud Network
account.
1.5.2 Scenario B: You Have Logged in Using a Local Account

To achieve remote access:
1. On the homepage of the Software Controller, go to Settings > Remote Access, toggle on
Enable Remote Access, enter IP-COM Cloud Network account and password, and click Save.
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2. If you wish to replace your local username, password, and email with those of the IP-COM
Cloud Network account as of the first successful login using the IP-COM Cloud Network
account, toggle on Enable Local Login with IP-COM Cloud Network Account and click Apply
Changes.
3. Visit sdn.ip-com.com.cn and log in to IP-COM Cloud Network using your IP-COM Cloud
Network account.
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. . You can remotely manage all the Software Controllers under this IP-COM Cloud Network
account.
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2 IP-COM Cloud Network
2.1 Introduction
You can access the Software Controller either via the IP-COM Cloud Network account or the
Hardware Controller. This section introduces how to access the Software Controller via the
Hardware Controller and the IP-COM Cloud Network account.
2.2 Hardware Controller

The Hardware Controller includes the pre-installed Software Controller.
2.2.1 System Requirement

Web browsers:
− Google Chrome: Stable version officially released within the last 2 years
− Firefox: Version 60.0 or above
− Opera: Stable version officially released within the last 2 years
− Edge: Stable version officially released within the last 1 year
− IE: IE 10 or above
2.2.2 Network Topology

The Hardware Controller allows you to manage your iUAP series APs without a management
station running the Software Controller.
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Management computer
(For remote access)
WAN
Router
LAN
Switch
Hardware Controller Management computer
(Coming soon)
AP AP AP
2.2.3 Software Installation

After installing the Hardware Controller, follow the instructions in the user guide of Hardware
Controller to launch the included Software Controller.
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2.3 IP-COM Cloud Network Account
You must be a super administrator for initial cloud management. Once a super administrator
enabled cloud access, then any admin can enable cloud access as well.
2.3.1 Login
1. Launch a web browser and visit sdn.ip-com.com.cn
2. Enter your Email or Username and Password, and click Sign In.
A list of Software Controllers appears.
You can apply one of the following primary filters:

− All: displays all controllers.
− Hardware Controller: displays only Hardware Controllers.
− Software Controller: displays only Software Controllers.
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You can also apply one of the following secondary filters:
− All: displays all controllers.
− Online: displays all online controllers.
− Offline: displays all offline controllers.
− Pending: displays all pending controllers waiting for approval.
Window elements description
Element Description
Enter the text you want to search for in the search box and click . You can
Search
click any column headers to change the list order.
It specifies the type of the device running the controller is a computer.
(icon) Green indicates that the controller is online and gray indicates that the controller
is offline.
It specifies the name of the controller. You can click anywhere on the row where
Name the target controller resides to get its additional details at the right side of the
screen.
Host It specifies the IP address of the host running the controller.
It specifies the status of the controller.
Status − Online : The controller is available.
− Offline : The controller is not available.
Alerts It specifies the number of alerts for the controller.

Sites It specifies the total number of sites under the controller.
Devices It specifies the total number of devices managed by the controller.
Clients It specifies the total number of clients on the sites under the controller.
Version It specifies the software version number of the Software Controller.

Firmware It specifies the firmware version number of the Hardware Controller.
It specifies the actions you can perform on the controller.

− Launch: Click to remotely access the controller.
Actions
− Forget: Click to remove the controller from your IP-COM
Cloud Network account.
2.3.2 Admin
In the top right corner of the screen, click the account icon to display the options:
− My Account
− Security
− Sign Out
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My Account
Click My Account to change your profile details. See the following figure.
Parameter description
Parameter Description
It specifies the basic settings of your account.
− Username: It specifies your login username.
Profile − Email: It specifies the email address of your IP-COM Cloud Network
account.
− Language: The default language is English.
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It specifies your detailed address information.
− Country or Territory: It specifies the country or territory you reside in.
− City: It specifies the city you reside in.
− Street Address: It specifies the address of the street you reside on.
Address
− Street Address 2: It specifies the address of the other street you may
reside on.
− State: It specifies the state you reside in.
− Postal Code: It specifies the postal code of your region.
Security
Click Security to change the duration of your session and change your account password. See
the following figure.
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It is used to change your account password.
− Old Password: It specifies the current account password.
Password − New Password: It specifies the new account password, which should be 8
to 32 ASCII characters.
− Confirm New Password: Enter the new account password again.
It specifies the duration of your IP-COM Cloud Network session. If this duration is
Session Timeout
exceeded, you will be automatically logged out for security purposes.
Sign Out
Click Sign Out to manually sign out of the IP-COM Cloud Network account.
2.3.3 Additional Details

On the homepage of the IP-COM Cloud Network, click a Software Controller to display more
information on the right side of the screen.
Element Description
It specifies the status of the Software Controller. Green indicates that the
controller is online and gray indicates that the controller is offline.
(icon) : The Software Controller is online.
: The Software Controller is offline.
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Element Description
(Controller name) It specifies the name of the Software Controller.
(IP address) It specifies the IP address of the host running the Software Controller.
Sites Overview
Search Enter the text you want to search for in the search box and click .
It specifies the name of the site.
Name
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You can click the Name column header to change the list order.
It specifies the number of unread alerts and the status of each network node.
− (Unread alerts): It specifies the number of unread alerts.
− ( , , ): It specifies the status of each network node, which are
wireless network, gateway, and wired network respectively. The status is
Status indicated by color.
 Green: indicates all the devices of the node are online.
 Red: indicates all the devices of the node are offline.
 Yellow: indicates some devices of the node are offline.
 Gray: indicates there are no devices available.
It specifies the actions you can perform on the Software Controller.
Actions
Click to remotely access the Software Controller.
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Details
Software Version It specifies the software version number of the Software Controller.
Devices It specifies the total number of devices managed by the Software Controller.
Clients It specifies the total number of clients on the sites under the Software Controller.
Sites It specifies the total number of sites under the Software Controller.
Configuration
Click Configuration to modify the name of the Software Controller.
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3 Use the Software
Controller
The Software Controller allows you to manage your iUAP series APs using a web browser.
To access the page, perform the following steps:
1. Launch the Software Controller application if you have not started it. The IP-COM login screen
appears.
2. Enter the username and password and click Sign In.
3.1 Navigation Bar

The Software Controller consists of five primary pages. This User Guide elaborates on each
page with a chapter. For details on a specific page, refer to the target chapter:
− 4 Dashboard
− 5 Statistics
− 6 Map
− 7 Devices
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− 9 Clients
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3.2 Common Interface Options
The common interface options are accessible from all tabs in the Software Controller
interface.
3.2.1 Current Site

The Software Controller can manage multiple networks, which are called sites. Each site has
its own configurations, maps, statistics, guest portals, and site administrator accounts. These
sites are logically separated, and the initial site is called default.
Unless you manually switched sites, all the statistics displayed belong to the current site.
To view available sites or create a new site, click the arrow icon to display the options:
− Sites Overview
− Add New Site
See the following figure.
Sites Overview
To view the list of available sites, click Sites overview. See the following figure.
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Name It specifies the name of the site. Click the name of the target site to enter it.
Alerts It specifies the number of unread alerts.
LAN Active It specifies the number of online wired devices under the site.
LAN Inactive It specifies number of offline wired devices under the site.
LAN Pending It specifies the number of wired devices waiting to be adopted under the site.
WLAN Active It specifies the number of online wireless devices under the site.
WLAN Inactive It specifies the number of offline wireless devices under the site.
WLAN Pending It specifies the number of wireless devices waiting to be adopted under the site.
WLAN Clients It specifies the number of wireless clients under the site.
LAN Clients It specifies the number of wired clients under the site.
Add New Site

To create a new site, click Add new site. See the following figure.
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It specifies the name of the new site. This name will be displayed in the Current
Site Name
Site drop-down menu.
Cancel Click it to discard the made changes.
Save Click it to save the made changes.
3.2.2 Username
In the upper right corner of the screen, click Username to display the options:
− Edit Account
− Logout
Edit Account
To change the login username and password, click Edit account. See the following figure.
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Password Enter the current password of your login account.

Name It specifies the name of your login account and it cannot be edited.
Email It specifies the email address of the login account and you can edit it.
New Password Enter the new password for the login account.
Confirm Password Enter the new password again.
Enable alert emails Check it to enable email notifications.

If you changed any items on this page (parameter Name is not editable), use the changed
account information to log in to the Software Controller.
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If you want to use your IP-COM Cloud Network account information to log in again, perform
the following steps:
1. Log in using the changed account, go to Settings > Remote Access, toggle off Enable Remote
Access and Enable Local Login with IP-COM Cloud Network Account, and click Apply
Changes.
2. (Optional) If you logged in to the Software Controller by launching from the IP-COM Cloud
Network, start the Software Controller locally and log in using the changed account. Go to
Settings > Remote Access.
3. Toggle on Enable Remote Access and Enable Local Login with IP-COM Cloud Network
Account, and click Apply Changes.
Done.
You can log in to the Software Controller using your IP-COM Cloud Network account and the
changed account is overwritten by the IP-COM Cloud Network account.
Note
Modifications to the Enable alert emails check box will not be overwritten.
Logout
To manually log out of the Software Controller, click Logout.
3.2.3 Properties
The Properties panel is hidden by default. To display it, select a device.
Information about each selected device appears as a popup within the panel. The displayed
information varies depending on the device type. For more information, see the target
chapter:
− AP Details
− Wireless Client Details
3.2.4 Events
The Events page displays a list of recent events, along with the corresponding MAC address,
message, date and time. See the following figure.
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Element Description
(Maximize/Minimize) Click to maximize the screen size. Click it again to minimize the screen
size.
(Close) Click to close the screen.
Enter the text you want to search for in the search box. Simply begin typing;
Search
there is no need to press Enter.
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Element Description
You can apply one of the following filters to filter recent events based on the
time period you specify:
− All: displays all the events.
− Daily: displays recent events for a one-day duration.
− Last 7 Days: displays recent events for a week’s duration.
− Last 30 Days: displays recent events for a month’s duration.
You can also apply one of the following filters:
− All: displays all the recent events.
(Filter)
− Admin: displays only the recent events for the administrator.
− LAN: displays only the recent events for the wired networks.
− WLAN: displays only the recent events for the wireless networks.
− All: displays all the recent events.
− Errors: displays only the error-level events.
− Warnings: displays only the warning-level events.
− General: displays only the general-level events.
3.2.5 Alerts
When there is a new alert, a red dot appears on the alert icon.
The Alerts page displays a list of important events, along with the corresponding MAC
address, message, date and time. See the following figure.
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Element Description
(Maximize/Minimize) Click to maximize the screen size. Click it again to minimize the screen
size.
(Close) Click to close the screen.
Enter the text you want to search for in the search box. Simply begin typing;
Search
there is no need to press Enter.
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Element Description
You can apply one of the following filters to filter recent alerts based on the
time period you specify:
− All: displays all the recent alerts.
− Daily: displays recent alerts for a one-day duration.
− Last 7 Days: displays recent alerts for a week’s duration.
(Filter) − Last 30 Days: displays recent alerts for a month’s duration.
− All: displays all the recent alerts.
− Errors: displays only the error-level alerts.
− Warnings: displays only the warning-level alerts.
Show archived alerts Click it to display only the archived alert messages.
Click it to archive all the alert messages to the archived alert list.
Archive all All the archived alerts are collected under the Show archived alerts header and
deleted from the current alert list.
(Archive) Click to archive the selected alert message.
3.2.6 Help Center

This page is used to seek online support. Our support staff will handle your problems within
24 hours.
To enter the page, choose Help Center. This page is available only to super administrators.
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3.2.7 Settings
Site
Overview
This page is used to configure the site-specific settings. To switch sites, select a different site
from the Current Site drop-down menu in the upper right corner of any screen.
Site Configuration
This module is used to configure some basic settings of the site.
To enter the module, choose Settings > Site.
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Site Name Click it to change the name of the site.
Country or Territory Click it to select the appropriate country or territory.
Timezone Click it to select the appropriate timezone.
Services
This module is used to configure the automatic upgrade function and email alert function.
After this function is enabled, the Software Controller will automatically upgrade
Automatic Upgrades
the firmware of your devices when a new firmware version is available.
Alerts After this function is enabled, alert emails will be sent to the email addresses of the
administrators.
Provider Capabilities
This module is used to configure the upload and download internet bandwidth.
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It specifies the download/upload bandwidth of your bandwidth package.
Download/Upload T ip
This function is not supported in this version.
Optimize Network
This module is used to configure network optimization settings.
− Auto: If you choose this option, the Software Controller will automatically
optimize your networks. Click Enable Auto Optimization to start the auto
optimization process.
Optimize Network
− Scheduled: If you choose this option, the Software Controller will optimize
your networks at the time point you specified. Select the time point when
you want network optimization to occur in the Occurrence drop-down menu.
Apply Changes Click it to save the made changes.
Reset Click it to discard the made changes and restore to the default settings.
Delete Site Click it to delete the site.
Wireless Networks
This page is used to configure wireless networks for the selected site. You can add up to eight
wireless networks per WLAN group.
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To enter the page, choose Settings > Wireless Networks.
Click the drop-down menu to select the target WLAN group. The default WLAN
group is created by default.
− Click to add a new WLAN group.
WLAN Group
− Click to edit the current WLAN group.
− Click to delete the current WLAN group.
Name It specifies the wireless network name (SSID).

Security It specifies the encryption type of the wireless network.
VLAN It specifies the VLAN ID of the wireless network.
It specifies the actions you can perform on the wireless networks.

Actions − Click to edit the wireless network.
− Click to delete the wireless network.
+ Wireless Click it to add a new wireless network. You can add up to eight wireless networks
Networks for each WLAN group.
Create New WLAN Group

To create a new WLAN group, click in the upper right corner of the screen. See the
following figure.
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It specifies the name of the new WLAN group. It should be 1 to 32 bytes in length
Name
and composed of uppercase or lowercase letters, digits, or underscores.
Edit WLAN Group

To edit the created WLAN group, click in the upper right corner of the screen. See the
following figure.
Enter the new name. It should be 1 to 32 bytes in length and composed of

Name
uppercase or lowercase letters, digits, or underscores.
Create New Wireless Network

To add a new wireless network, click + Wireless Networks. See the following figure.
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Name/SSID It specifies the wireless network name (SSID).
Enabled Check it to make the wireless network active.
It specifies the encryption type of the wireless network. The encryption types
Security
include Open, WEP, WPA Personal, and WPA2 Personal.
After this function is enabled, IEEE 802.1q VLAN is applied. Enter the VLAN ID in
VLAN
the neighboring box.
After this function is enabled, the AP automatically switches connected clients with
Fast Roaming
low RSSI to other APs with a better signal.
After this function is enabled, this SSID will not be broadcast.
The wireless network does not appear in the available network list on such clients
Hide SSID as smartphones, and this enhances the security of the wireless network.
If you want to connect to a hidden wireless network, manually enter the SSID of
the wireless network on your devices.
After this function is enabled, the 2.4 GHz wireless network name (SSID) and the 5
Combine GHz wireless network name (SSID) are combined into one. Only one wireless
Name/SSID network name (SSID) is displayed. The AP will automatically select the optimum
frequency for you whenever you connect to the wireless network.
After this function is enabled, dual-band wireless clients will be connected to the 5
GHz wireless network (SSID) by priority if both the 2.4 GHz and 5 GHz wireless
5G Priority networks are available. In this way, clients are moved onto the 5 GHz band, and
load and interference on the 2.4 GHz band are also reduced, improving user
experience.
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Security Mode
A wireless network uses radio, which is open to the public, as its data transmission medium. If
the wireless network is not protected by necessary measures, any client can connect to the
network to use the resources of the network or access unprotected data over the network. To
ensure communication security, transmission links of wireless networks must be encrypted
for protection.
The Software Controller supports various security modes for network encryption, including
Open, WEP, WPA Personal, and WPA2 Personal.
 Open
It indicates that any wireless device can connect to the WiFi network. This option is not
recommended because it leads to network insecurity.
 WEP
It uses a static key to encrypt all exchanged data, and ensures that a WLAN has the same level
of security as a wired LAN. However, data encrypted based on WEP can be easily cracked. In
addition, WEP supports a maximum WiFi network throughput of only 54 Mbps. Therefore,
this security mode is not recommended.
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It specifies the authentication type for the WEP security mode. The options include
Open and Shared. The options share the same encryption process.
− Open: It specifies that authentication is not required and data exchanged is
encrypted with WEP. In this case, a wireless client can connect to the
wireless network corresponding to the selected SSID without being
Authentication authenticated, and the data exchanged between the client and the network
Type is encrypted in WEP security mode.
− Shared: It specifies that a shared key is used for authentication and data
exchanged is encrypted with WEP. In this case, a wireless client must use a
preset WEP key to connect to the wireless network corresponding to the
selected SSID. The wireless client can be connected to the wireless network
only if they use the same WEP key.
It specifies the WEP key for the current wireless network.
Default Key For example, if Default Key is set to Key 2, a wireless client can connect to the
wireless network corresponding to the selected SSID only with the password
specified by Key 2.
4 WEP keys are allowed at the same time, but only the one specified by the
Default Key is valid. The key type includes ASCII and Hexadecimal.
Key 1/2/3/4 − ASCII: 5 or 13 ASCII characters are allowed in the key.
− Hex: 10 or 26 hexadecimal characters (range: 0-9, a-f, and A-F) are allowed
in the key.
After this function is enabled, the GTK (Group Temporal Key) will be updated after
Group Rekey
the interval specified in seconds. The default value is 0 seconds, which indicates
Interval
that the GTK is not updated.
 WPA Personal and WPA2 Personal

They belong to pre-shared key or personal key modes.
WPA Personal and WPA2 Personal adopt a pre-shared key for authentication, while the AP
generates another key for data encryption. This prevents the vulnerability caused by static
WEP keys, and makes the three security modes suitable for ensuring security of home WiFi
networks. Nevertheless, because the initial pre-shared key for authentication is manually set
and all devices use the same key to connect to the same AP, the key may be disclosed
unexpectedly. This makes the security modes not suitable for scenarios where high security is
required.
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It specifies the personal or pre-shared key security mode, including WPA Personal
and WPA2 Personal.
− WPA Personal: It indicates that the wireless network corresponding to the
Security
selected SSID is encrypted with WPA Personal.
− WPA2 Personal: It indicates that the wireless network corresponding to the
selected SSID is encrypted with WPA2 Personal.
Security Key It specifies the password users use to connect to the wireless network.
After this function is enabled, the GTK (Group Temporal Key) will be updated after
Group Rekey
the interval specified in seconds. The default value is 0 seconds, which indicates
Interval
that the GTK is not updated.
Guest Control
Overview
This page is used to set guest control rules for clients connecting to your wireless networks.
The guest control function is disabled by default. When this function is disabled, clients can
directly connect to the internet without performing any operation.
The guest control function is not supported in this version.
The Software Controller supports 5 types of authentication, including No authentication,

Simple password, Hotspot, Facebook WiFi, and External portal server.
 No authentication
When a user connects to a wireless network with guest control rules applied and visits a
webpage, the browser will automatically redirect to the authentication portal. The user needs
to click Connection on the authentication portal to gain internet access.
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The no authentication type helps increase traffic to your webpage and enhance your
publicity.
 Simple password
webpage, the browser will automatically redirect to the authentication portal. The user needs
to enter the guest password and click Connection on the authentication portal to gain
internet access.
 Hotspot
webpage, the browser will automatically redirect to the authentication portal. The possible
portals include:
− Guest Access portal. In this case, the user needs to enter the username and
password set in the Guest Access page and click Connection on the authentication
portal to gain internet access.
− Social login portal. In this case, the user needs to click or on the
authentication portal and follow the on-screen instructions to gain internet access.
 Facebook WiFi
The Facebook WiFi authentication type is not available in this version.
The Facebook WiFi authentication type requires Facebook interconnection. Please refer to
Software Controller FAQ > How to configure Facebook WiFi authentication available at
https://www.ip-com.com.cn/en/product/download/SoftwareController.html
 External portal server
webpage, the browser will automatically redirect to the authentication portal hosted by the
external server. The user needs to follow the on-screen instructions to gain internet access.
Guest Policies
This module is used to select the authentication type and configure the related parameters.
To enter the module, choose Settings > Guest Control. The following figure displays the page
when Guest Control function is enabled.
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After this function is enabled, you can customize the guest portal to set guest
Guest Portal
control rules.
After you enable Guest Portal, the authentication options will appear. You can also
choose to require Enable terms of service. In this case, users will need to accept
Authentication the terms of service and click Connection to gain internet access.
Authentication options include: No authentication, Simple password, Hotspot,
Facebook WiFi, and External portal server.
This parameter is available only when Authentication is set to Simple password.
Guest Password
It specifies the password users have to enter to gain internet access.
This parameter is available only when Authentication is set to External portal

Custom Portal server.
It specifies the IP address of the server that offers the authentication service.
It specifies the guest login expiration after a specified period of time. After this
Expiration
period is surpassed, the user will need to re-authenticate to gain internet access.
It specifies the page users are redirected to after passing the authentication.
− Redirect to the original URL: Users are redirected to the URL they visited
Landing Page
before the authentication.
− Promotional URL: Users are redirected to the URL you specify here.
Portal Customization
This module is used to customize the related authentication portal.
when Guest Control function is enabled.
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Title It specifies the title of your guest portal.
Check Enable welcome text to add a welcome message. You can click to
Welcome Text
edit your welcome message.
Check Enable terms of service to add a terms of service you want users to accept.
Terms of Service
You can click to edit your terms of service.
Custom logo Click Upload image and upload the logo you want to use on the guest portal.
Click Upload image and upload the background image you want to use on the
Background image
guest portal.
Click the circle icon before Background color and choose the color you want to
Background color
display on the background of the guest portal.
Click the circle icon before Text color and choose the color you want to use on the
Text color
text on the guest portal.
Click the circle icon before Button color and choose the color you want to use on
Button color
the button on the guest portal.
Click the circle icon before Button text color and choose the color you want to use
Button text color
on the button text on the guest portal.
Click the circle icon before Link color and choose the color you want to use on the
Link color
link on the guest portal.
Click the circle icon before Box color and choose the color you want to use on the
Box color
box on the guest portal.
Click the circle icon before Text color in box and choose the color you want to use
Text color in box
on the text in box on the guest portal.
Box opacity Click Box opacity to change the opacity of the box background color.
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Desktop Preview This preview mode is enabled by default. It displays the portal in the desktop view.
Mobile Preview This preview mode displays the portal in the mobile view.
Reset Style Click it to reset portal customization changes to the default settings.
Hotspot
This module is used to choose the nested hotspot authorization, including web, Google+, and
WeChat.
when Guest Control function is enabled and Authentication is set to Hotspot.
This parameter is available only when Authentication is set to Hotspot.
Web Click Enable web-based authorization to enable this authorization type. After this
authorization is enabled, users will have to enter the guest access username and
password to gain internet access.
Google+ Click Enable Google-based authorization to enable this authorization type. After
this authorization is enabled, users will have to log in via Google to gain internet
access.
WeChat Click Enable WeChat-based authorization to enable this authorization type. After
this authorization is enabled, users will have to log in via WeChat to gain internet
access.
Guest Access
This page is used to set web-based authorization rules, including setting guest access
username, password, bandwidth limit, duration, connection limit, number of shared users
and so on.
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To enter the page, choose Settings > Guest Access. The following figure displays the page
when a guest access rule is added manually.
Account It specifies the guest access account name.
Start At It specifies the time point when this guest access account starts being valid.
End At It specifies the time point when this guest access account stops being valid.
It specifies the actions you can perform on the guest access rule.
Actions − Click to edit the guest access rule.
− Click to delete the guest access rule.
Click + Add New Guest Account to create a new guest access rule. See the following figure.
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It specifies the username/password users have to enter to gain internet access

Username/Password
when web-based authorization is enabled.
Bandwidth Limit
It specifies the maximum bandwidth the user is allowed to use for upload.
(Upload)
Bandwidth Limit
It specifies the maximum bandwidth the user is allowed to use for download.
(Download)
Start at It specifies the time point when this guest access rule starts being valid.
End at It specifies the time point when this guest access rule stops being valid.
Connection Limit It specifies the maximum number of concurrent connections can be established.
It specifies the number of users that are allowed to gain internet access using this
Shared Users
guest account.
After this function is enabled, only the user device with the specified MAC
Bind MAC address can access the internet using this guest account. This function is disabled
by default.
This parameter is available only when Bind MAC is ON.
MAC Address It specifies the MAC address of the user device that can access the internet using
this guest access account.
It specifies the IP address of the user device that can access the internet using
this guest access account. If you enabled the Bind MAC function as well, then only
Fixed IP
the user device with both the specified MAC address and fixed IP address can use
this guest access account to gain internet access.
It specifies the remarks you set for this guest access account. This parameter is
Remarks
optional.
Cancel Click it to discard the made changes and restore to the default settings.
Admins
This page is used to create administrator accounts. You can create super administrator,
administrator, and read only administrator.
 Super Administrator
The super administrator account is created either during the Quick Setup Wizard or when you
enabled the remote access function. The super administrator account has all the site
permissions, including Allow device configuration, Allow device adoption and removal, Allow
editing dashboards, Allow system stats access, and Allow read only access to all sites. Besides,
the super administrator can add, delete, or modify the information of other non-super
administrator accounts. You can create 4 super administrator accounts at most.
 Administrator
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The administrator account is created by the super administrator. By default, the administrator
account has all the site permissions, including Allow device configuration, Allow device
adoption and removal, Allow editing dashboards, Allow system stats access, and Allow read
only access to all sites, and these permissions cannot be modified. You can create 16
administrator accounts at most.
 Read Only Administrator
The read only administrator account is created by the super administrator. The read only
administrator account has no operate permissions. You can create 64 read only administrator
accounts at most.
Note
Ensure that you save the super administrator account login information for future use.
To enter the page, choose Settings > Admins. See the following figure.
Name It specifies the name of the administrator.
Email It specifies the email address of the administrator.
It specifies the permission level of the administrator, including super

Role
administrator, administrator, and read only.
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It displays the permissions the administrator has over the site.
− Read only administrators have only the read only permissions.
− Administrators have the permissions of device configuration, device
Site Permissions adoption and removal, dashboards editing, system statistics access, and
read only access to all site.
− Super administrators have the permissions of administrators and remote
access as well.
It specifies the actions you can perform on the administrator.
− Click to edit the administrator.
− Click to delete the administrator.
Actions − Click to invite the administrator again.
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The super administrator cannot be deleted.
Add New Admin

Click + Add New Admin to create a new administrator. See the following figure.
You can create an administrator account by Send an invitation via email, Manually set and
share the password, or Invite existing admin.
 Send an invitation via email
Send an email to the user to invite him/her to be the administrator of the current site.
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Choose how you add an administrator.

Invite to Controller Send an invitation via email: Send an email to the administrator to invite him/her
to be the administrator of the current site.
Name It specifies the name of the new administrator.
Email It specifies the email address of the new administrator.
Check Enable Remote Access to grant the remote access permission to the new
Remote Access
administrator.
It specifies the role you specify for the new administrator. You can select
Role
Administrator or Read Only.
This parameter is available only when Role is set to Administrator.
It specifies the permissions of the new administrator, including Allow device
Site Permissions configuration, Allow device adoption and removal, Allow editing dashboards,
Allow system stats access, and Allow read only access to all sites. These five
permissions are granted to administrators by default and cannot be modified.
 Manually set and share the password
Manually create an administrator for the current site.
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Invite to Controller Manually set and share the password: Set up the password and share it with the
new administrator.
Name It specifies the name of the new administrator.
Password It specifies the password you set for the new administrator.
Confirm Password Enter the new password again.
Email It specifies the email address of the new administrator.
Role
 Invite existing admin
Invite administrators of other sites under the Software Controller to be the administrators of
the current site.
After the invited administrator became the administrator of the current site, he/she loses
their administrator status at their original site.
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Invite to Controller
Invite existing admin: Add an administrator from another site.
Enter the name of an existing administrator of another site under the Software
Select Admin
Controller.
Role
Remote Access
This page is used to set login configurations for remote access.
To enter the page, choose Settings > Remote Access. See the following figure.
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Click to toggle on or off remote access.

− If you log in using an IP-COM Cloud Network account, this
parameter is toggled on by default.
− If you log in using a local account, this parameter is
Enable Remote Access toggled off by default.
Note
Toggling on or off this parameter affects remote access for all

administrators on this Software Controller.
This parameter is available only when you log in using a local
Email or account and toggle on Enable Remote Access.
Username It specifies the email address or username of your IP-COM Cloud
Network account.

account and toggle on Enable Remote Access.
Account Login Password
It specifies the password of your IP-COM Cloud Network
account.

Create an IP-COM account and toggle on Enable Remote Access.
Cloud Network
account If you do not have an IP-COM Cloud Network account, click it and
follow the on-screen instructions to register one.
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Enable Local Login with IP-COM Cloud Click to enable or disable local login with IP-COM Cloud Network
Network Account account.
− If you log in using an IP-COM Cloud Network account, this
parameter is toggled on by default.
− If you log in using a local account, this parameter is
toggled off by default.
After this function is enabled, the username, email, and
password of the current local account will be replaced with those
of the IP-COM Cloud Network account at the first successful
login. You can use only the IP-COM Cloud Network account to log
in to the local controller.
Remote Access Status It specifies the remote access status of the Software Controller.
Configured For It displays the email address of the IP-COM Cloud Network
account.
Disable and Remove Remote Access Once disabled and removed, remote access from the IP-COM
Cloud Network is cut off and the remote access cannot be
restored from backups for this controller. You can add remote
access again at any time from Remote Access Settings.
Notifications
This page is used to customize the types of notifications you receive from the Software
Controller for a variety of events.
To enter the page, choose Settings > Notifications. See the following figure.
The Software Controller supports AP events, gateway events, switch events, client events,
and admin events. You can click each event category to check the detailed events, and choose
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how you want a specific event to be notified, be it on the Events page, on the Alerts page, or
through a notification email sent to the email address of the super administrator.
Element Description
(Collapse/Expand Click to expand all events under their section headings or click it again to
All) collapse all events to their section headings.
AP Events Click to access AP events notifications.
Gateway Events Click to access gateway events notifications.

Switch Events Click to access switch events notifications.
Client Events Click to access client events notifications.

Admin Events Click to access administrator events notifications.
Controller
Overview
This page is used to configure controller settings, check the current software version number
of the Software Controller, upgrade the Software Controller, and check the device model and
device software version supported by the Software Controller.
Controller Settings
This module is used to configure the name of the Software Controller.
To enter the module, choose Settings > Controller. See the following figure.
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Controller Name It specifies the name of the Software Controller.
Controller Information
This module is used to display the current version number of the Software Controller and
upgrade the Software Controller if a new version is available.
It specifies the version number of the latest Software Controller available for
Remote Access Status
upgrade.
Current Version It specifies the current version number of the Software Controller.
Check for updates Click it to check the latest Software Controller update. The available new
version will be displayed in Remote Access Status.
version upgrade If a new version of Software Controller is available, click it to upgrade the
Software Controller.
Firmware
This module displays the device model and device software version number supported by the
current version of the Software Controller.
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Device It specifies the device model supported by the Software Controller.
Version It specifies the software version number of the devices supported by the
Software Controller.
User Interface
This page is used to set language for the web UI of your Software Controller. The default
language is English.
To enter the page, choose Settings > User Interface. See the following figure.
Click the Language drop-down menu to select the language you want to display on your
Software Controller and click Apply Changes to save your configurations.
Backup
Overview
This page is used to configure automatic backup settings for the Software Controller,
download backup files to your local computer and restore configurations from backup files,
and check available backups of the Software Controller.
Enable Auto Backup

This module is used to configure the auto backup function and its related parameters.
To enter the module, choose Settings > Backup. See the following figure.
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Note
If you are using a Hardware Controller, make sure you insert an SD memory card before enabling this
function.
Click to toggle on or off auto backup.
− If you log in using an IP-COM Cloud Network account, this parameter
is toggled on by default.
Enable Auto Backup − If you log in using a local account, this parameter is toggled off by
default.
After this function is enabled, the Software Controller performs backups of
your configurations automatically.
Occurrence It specifies how often the Software Controller performs auto backup. You
can set auto backup to every Hour, Day, Week, Month, and Year. Then,
configure the appropriate time, day, and/or month based on your choice.
Occurrence Timezone It specifies your time zone.
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This time zone you selected determines the time zone of the Software
Controller and thus affects all its time-related configurations.
Maximum Number of It specifies the maximum number of backup files to be saved. If this number
Files is surpassed, the oldest backup file is deleted. The default value is 7.
Data Retention Days It specifies the length of time in days that data is retained. Options include
settings only, 7 Days, 30 Days, 60 Days, 90 Days, 180 Days, 365 Days, and
No Limit.
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Backup/Restore
This module is used to download backup files for the Software Controller and restore the
backup files.
Click to select the settings and/or data retention duration for the backup files to
be downloaded. Options include settings only, 7 Days, 30 Days, 60 Days, 90 Days,
Download Backup 180 Days, 365 Days, and No Limit.
After you made a choice, click Download Backup to download your backup files.
Restore Backup Click Upload File to upload your backup files to restore the configurations of the
Software Controller to those you uploaded.
Available Backups
This module displays the available backups for the Software Controller.
Controller It specifies the name of the Software Controller.
Date It specifies the date on which the backup file is generated.
Size It specifies the size of the backup file.
Actions It specifies the actions you can perform on the backup file.
− Click to restore the Software Controller from the backup file.
− Click to download the backup file.
− Click to delete the backup file.
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4 Dashboard
This page provides a visual representation for your network. You can check your ISP load, the
devices and clients in your network and their statistics, WiFi traffic distribution statistics, and
WiFi metrics.
To enter the page, choose Dashboard. See the following figure.
4.1 ISP Load

This function is not supported in this version. Please refer to later version for details.
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4.2 Network
This module displays the devices in the network. You can check their numbers and their
statistics. See the following figure.
The head title indicates the level of internet quality evaluated based on data uploading and
downloading rate, bandwidth, and latency. Possible titles include:
− Everything Is Excellent: The internet quality is excellent.
− Everything Is Good: The internet quality is just so so.
− Everything Is Bad: The internet quality is unsatisfactory.
It displays the internet bandwidth utilization rate.
Internet Capacity
This parameter is not supported in this version.
It displays the CPU utilization of the gateway.
Gateway Utilization
It displays the number of switches in this network.

If you place the mouse over the switch icon, you will see:
− Total Ports: specifies the total number of switch ports.
Switches − Available Ports: specifies the number of available switch ports.
− Total PoE Power Supply: specifies the total PoE power supplied by the
switches.
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It displays the number of APs in this network.
If you place the mouse over the AP icon, you will see:
− Wireless Clients: specifies the total number of wireless clients connected to
the APs.
AP − Client Groups: specifies the number of client groups. This parameter is not
supported in this version.
The blue triangular icons on both sides of the AP icon indicate the total upload
traffic and total download traffic respectively, with the left triangular representing
total upload traffic and the right triangular representing total download traffic.
It displays the number of clients in this network.
If you place the mouse over the client icon, you will see:
− Wireless Clients: specifies the total number of wireless clients connected to
Clients
the APs.
− Wired Clients: specifies the total number of wired clients connected to the
APs.
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4.3 WiFi Traffic Distribution
This module displays the channels of 2.4 GHz and 5 GHz, and if you place the mouse over a
channel, you can view the number of APs and clients of that channel. See the following
figure.
There are three blocks for the 2.4 GHz channels and twenty-five blocks for the 5 GHz
channels.
− If there are clients in the 2.4 GHz channel, the corresponding block will be displayed
in orange.
− If there are clients in the 5 GHz channel, the corresponding block will be displayed in
green.
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4.4 WiFi Metrics
This module displays anomalies, dropped packets statistics, association failures, and wireless
clients statistics. See the following figure.
In the upper right corner, you can click the displayed date to specify a period to check the
target statistics. You can choose the preset time period Last 1 Hour, Last 24 Hours, Last 7
Days, and Last 30 Days, or you can customize a start date and end date by clicking the dates
on the calendar. By default, the statistics over the last 24 hours are displayed.
Moreover, you can click Filter: Top 10 Access Points to select the specific target APs to check
their statistics. By default, the statistics of the top 10 APs are displayed.
4.4.1 Anomalies
This module provides an overview of the abnormal events of the network. You can check how
many anomalies are generated in each node. See the following figure.
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All It specifies the total number of anomalies in the network.
Wired Events It specifies the number of anomalies generated in the wired network node.
Wireless Events It specifies the number of anomalies generated in the wireless network node.
Client Events It specifies the number of anomalies generated in the client node.
Admin Events It specifies the number of anomalies related to administrators.
4.4.2 Dropped Packets

This module displays the number of dropped packets of APs. See the following figure.
When you place your mouse over this figure, by rolling the mouse wheel up, you can zoom in
to get a detailed view. By rolling the mouse wheel down, you can zoom out to get a general
view.
In the figure, the X-axis stands for time and the Y-axis stands for the number of dropped
packets. If you want to check the statistical details of a specific time point, place your mouse
over that time point, and the number of dropped packets of the selected APs during that
time period is displayed.
4.4.3 Association Failures

This module displays the statistics of client association failures. You can have an overview of
these failures grouped into Association Timeout, WPA Authentication Timeout/Failure,
Blocked by access control, and DHCP Timeout/Failure. See the following figure.
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All It specifies the total number of association failures generated in this network.
It specifies the number of association timeout failures generated in this network.
Association
Timeout If the client conducts no communication with the connected AP for a period longer
than the aging time of the AP, client association timeout failure will occur.
It specifies the number of identity authentication failures generated in this

WPA network.
Authentication
Timeout/Failure If the client entered a wrong WiFi password or failed to pass the portal
authentication, WPA authentication timeout/failure will occur.
It specifies the number of access failures generated in this network.
Blocked by access
control If the client is blocked from connecting to an AP by the blacklist or whitelist set on
the AP, blocked by access control failure will occur.
It specifies the number of DHCP timeouts/failures generated in this network.
DHCP
Timeout/Failure If the IP address of the client assigned by the DHCP server was expired or the DHCP
server does not assign an IP address to the client, DHCP timeout/failure will occur.
4.4.4 Wireless Clients

This module displays details of the wireless client numbers. See the following figure.
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When you place your mouse over this figure, by rolling the mouse wheel up, you can zoom in
to get a detailed view. By rolling the mouse wheel down, you can zoom out to get a general
view.
In the upper right corner of Wireless Clients, there are three clickable items. They are all
enabled by default to display all the types of wireless clients. You can click them to hide the
target wireless client type from the figure.
In the figure, the X-axis stands for time, the Y-axis stands for the number of wireless clients,
and the color of the bar stands for the type of wireless clients, including existing, new and
disconnected. If you want to check the statistical details of a specific bar at a specific time
point, place your mouse over that bar, and the statistical details will be displayed.
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5 Statistics
This page provides a visual representation for System Stats, Performance, and Debugging
Metrics. You can select the target item to check its statistics.
To enter the page, choose Statistics. See the following figure.
5.1 System Stats

This page displays the usage statistics of clients and APs, including wireless clients (per ESSID),
wireless clients number (top 5 AP), wireless clients traffic (top 5 AP), wireless clients (per
radio type), quick look, and recent activities.
To enter the page, choose Statistics > System Stats. See the following figure.
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You can click Clear current stats in the upper right corner of the screen to clean all the
current statistics and start over.
5.1.1 Wireless Clients (per ESSID)

This module displays the number of wireless clients based on Extended Service Set Identifier
(ESSID). See the following figure.
You can see the total number of wireless clients. Alternatively, you can place your mouse over
the target area to check the corresponding ESSID and the number of wireless clients
connected to it.
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5.1.2 Wireless Clients Number (Top 5 AP)
This module displays the statistics of the top 5 APs with the most connected wireless clients
up to now. See the following figure.
You can see the total number of wireless clients connected to the top 5 APs. Alternatively,
you can place your mouse over the target AP area to check the corresponding AP name and
the number of wireless clients connected to it up to now.
5.1.3 Wireless Clients Traffic (Top 5 AP)

This module displays the statistics of the top 5 APs with the highest throughput up to now.
You can see the total throughput of the top 5 APs. Alternatively, you can place your mouse
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over the target AP area to check the corresponding AP name and the throughput it generated
up to now.
5.1.4 Wireless Clients (per Radio Type)

This module displays the number of wireless clients based on radio type. See the following
figure.
You can see the total number of wireless clients. Alternatively, you can place your mouse over
the target area to check the corresponding radio type and the number of wireless clients
connected to it.
5.1.5 Quick Look

This module displays the details of the most active AP, most active client, and the client with
the longest connection period of time. See the following figure.
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 Most active AP
This module displays the name of the AP which generates the highest throughout, and up and
down bytes up to now.
Click the AP name to expand the details property panel and make configurations.
 Most active client
This module displays the name of the client which generates the highest up and down bytes
up to now, and its up and down bytes data. If you never change the client name, its MAC
address is displayed by default.
Click the name or MAC address to expand the details property panel and make
configurations.
 Longest connected client
− (Name or MAC address): specifies the name or MAC address of the client with the
longest connection period of time.
− MAC: specifies the MAC address of the client with the longest connection period of
time.
− Uptime: specifies the duration the client has been connected.
Click the name or MAC address to expand the details property panel and make
configurations.
5.1.6 Recent Activities

This module displays the statistics of the connected client number and throughput of a single
AP. See the following figure.
Element Description
It specifies the MAC address of the AP whose statistics you want to check. Click it
(MAC address)
to select the MAC address of the target AP.
It specifies the duration interval of the X-axis. You can choose 5 minutes, Hours,
(Interval)
and Daily. The default interval is 5 minutes.
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Element Description
It specifies the total time duration of the X-axis. You can choose Hourly, Last 24
(Duration)
Hours, Last 7 Days, and Last 30 Days.
It specifies the unit of measurement of traffic. You can choose MB/s to change the
(Mbps)
unit. The default unit is Mbps.
It specifies the network traffic during the selected time period. Place the mouse
over a specific time point to view its traffic value.
Traffic
You can click to hide the traffic statistics from the Recent Activities
graph.
It specifies the number of connected clients during the selected time period. Place
the mouse over a specific time point to view its client number.
Clients
You can click to hide the clients statistics from the Recent
Activities graph.
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5.2 Performance
This page displays the average WiFi user experience, user count, usage, traffic, packets, and
dropped packets.
To enter the page, choose Statistics > Performance. See the following figure.
You can apply the following headers:

: Click the MAC address drop-down menu to select the AP whose
statistics you want to check.
: Click the duration interval drop-down menu to select an interval to check
statistics.
: Click the date drop-down menu to choose a start date and an
end date. If you want to check the statistics of a specific day, click that date twice. The start
and end dates are coded in azure and the intervening dates are coded in light blue. Click
either the outer arrow to change the calendar in one-year increments and click either the
inner arrow to change the calendar in one-month increments.
: Click to choose the radio band you want to view.
: Click to choose the unit of measurement.
: A solid yellow line displays the CPU usage percentage of the selected AP.
: A solid blue line displays the memory usage percentage of the selected AP.
: A solid purple line displays the statistics of data transmitted.
: A solid green line displays the statistics of data received.
5.2.1 Avg. WiFi User Exp.

This module displays the statistics of the average WiFi user experience of the selected AP. See
the following figure.
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You can see all the statistics during the specified time period. Alternatively, you can place
your mouse over a target time point to check the average WiFi user experience at that time
point.
5.2.2 User Count

This module displays the number of wireless users connected to the selected AP. See the
following figure.
your mouse over a target time point to check the number of connected wireless users at that
time point.
5.2.3 Usage
This module displays the statistics of the CPU and memory usage percentage of the selected
AP. See the following figure.
your mouse over a target time point to check the CPU and memory usage percentage at that
time point.
5.2.4 Traffic
This module displays the statistics of the wireless throughput generated by the selected AP.
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your mouse over a target time point to check the amount of received and transmitted data at
that time point.
5.2.5 Packets
This module displays the number of wireless data packets transmitted and received by the
selected AP. See the following figure.
your mouse over a target time point to check the number of received and transmitted data
packets at that time point.
5.2.6 Dropped
This module displays the number of receive and transmit wireless data packets dropped by
the selected AP. See the following figure.
your mouse over a target time point to check the number of received and transmitted data
packets dropped at that time point.
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5.3 Debugging Metrics
This page displays the statistics related to network commissioning.
To enter the page, choose Statistics > Debugging Metrics. See the following figure.
You can apply the following headers:

: Click to choose the radio band you want to view.
: Click to choose the type of data you want to view. RX stands for received
data, TX stands for transmitted data, and All stands for all data.
5.3.1 Most Active APs

This module displays the top 5 APs with the largest throughput. See the following figure.
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Name It specifies the name of the AP.
Tx It specifies the amount of data transmitted using the selected radio band.
Rx It specifies the amount of data received using the selected radio band.
It specifies the amount of data transmitted and received using the selected radio
Total
band.
Click anywhere on the row where the target AP is located to expand its property detail panel
on the right side of the screen.
5.3.2 Channel Utilization

This module displays the top 5 APs with the largest channel utilization rate. See the following
figure.
Utilization It specifies the utilization rate of the channel that is being used by the AP.
Noise It specifies the background noise of the channel that is being used by the AP.
5.3.3 Most Clients

This module displays the top 5 APs with the largest number of wireless clients. See the
following figure.
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Total Clients It specifies the total number of wireless clients of the AP.
5.3.4 Top CPU Usage

This module displays the top 5 APs with the largest percentage of CPU usage. See the
following figure.
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It specifies how much of the total resources of the CPU are being utilized by the
CPU Usage
AP.
5.3.5 Top Memory Usage

This module displays the top 5 APs with the largest percentage of memory usage. See the
following figure.
Memory Usage It specifies how much of the total memory are being utilized by the AP.
5.3.6 Most Active Clients

This module displays the top 5 clients with the largest amount of data received and
transmitted. See the following figure.
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Name It specifies the name of the client.
Tx It specifies the amount of data transmitted using the selected radio band.
Rx It specifies the amount of data received using the selected radio band.
It specifies the amount of data transmitted and received using the selected radio
Total
band.
Click anywhere on the row where the target client is located to expand its property detail
panel on the right side of the screen.
5.3.7 Longest Connected Clients

This module displays the top 5 clients with the longest connection period of time. See the
following figure.
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Uptime It specifies the duration of time the client has been connected.
Click anywhere on the row where the target client is located to expand its property detail
panel on the right side of the screen.
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6 Map
This page provides a visual representation for the networks of your sites. You can upload
custom map images of your site locations and drag the adopted devices to the target spots on
your maps.
To enter the page, choose Map. See the following figure.
6.1 Add Custom Maps

To add a custom map, you must first create an image in .png, .jpg, or .jpeg format.
After you have created the map, you can upload it to the Software Controller. Refer to the
following procedures:
1. Click Add new floorplan.
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2. Set a floorplan name in the Add floorplan field, which is Sample in this example.
3. Click Choose floorplan image and choose the map image you created.
4. (Optional) If you want to change to another floorplan, click Select a different floorplan and
choose the map image you want.
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5. Click Save.
----End
The custom map image is added successfully. See the following figure.
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6.2 Edit a Map
You can edit or delete a map.
Refer to the following procedures:
1. Click Edit floorplans.
2. Perform the actions you want on the target floorplans.

− Click Edit to make changes.
− Click Delete to remove the floorplan.
----End
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6.3 Place Devices on the Map
You can drag adopted devices onto the map you designated.
Refer to the following procedures:

1. Click the drop-down menu beside Floorplan to select the target floorplan.
2. Click at the middle left on the page.
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3. Drag each device from the appeared list to the appropriate location on the map. In addition,
you can search for the target device in the search box or select the target type of devices
from the All drop-down menu for quick device locate.
Note
If you cannot drag and drop a device, ensure that you are logging in as a super administrator or an
administrator.
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----End
Each device appears on the spot where you dropped it.
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6.4 Device Information
The device icon indicates the device model.
: iUAP-AC-M
: iUAP-AC-LR or iUAP-AC-LITE
The offline mark on the device icon indicates an offline device.
6.5 Map Display Options

If you uploaded multiple map images, you can select which map is to be displayed from the
drop-down menu or search for keywords in the search box. Simply begin typing; there is no
need to press Enter.
Each device is displayed with its device name, IP address, MAC address and model by default.
Other labels you can choose include version, uptime, clients, channel-2.4G, channel-5G, and
bytes. You can also check All columns to select or deselect all labels.
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6.6 Additional Options
The left side of the map page offers the following options:
Zoom Slider: Used to zoom the map detail in and out.
Unplaced Devices: Drag each unplaced device icon from the list to the target spot on
the map. (This action requires super administrator or administrator access)
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7 Devices
This page displays all the devices detected by the Software Controller. For now, only
iUAP-AC-M, iUAP-AC-LR, and iUAP-AC-LITE are supported.
To enter the page, choose Devices. See the following figure.
By default, devices are displayed in a spread out form ( ) as shown above. Click in the
upper right corner to display the devices in a list as shown below.
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Filter Target Device Type
− All: displays all the devices.
− Wireless: displays all the APs.
− Wired: displays all the gateways and switches. These devices are not supported for
now.
Search
Enter keywords to easily search for and filter out target contents.
Device Display Options
Click it to display devices in a list.
Click it to display devices in a spread out form.
Sort Devices
When devices are displayed in a list, click on a column header to sort the displayed list in
an ascending or descending order.
Customize Columns
When devices are displayed in a list, click in the farthest right of the column header to
customize columns.
The following figure displays columns customizable for APs.
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AP customizable column description
It specifies the AP icon and name.

AP icon and name are shown as below. (More device models and types may be
supported in later versions of the Software Controller)
Device Name
: iUAP-AC-M
: iUAP-AC-LR, iUAP-AC-LITE
IP Address It specifies the IP address of the AP.
MAC Address It specifies the physical address of the LAN port of the AP.
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It specifies the status of the AP. Possible statuses include:
− Online: The AP is managed by the Software Controller and connected to the
network in which the Software Controller is deployed. It belongs to the
current site.
− Offline: The AP is managed by the Software Controller but not connected to
the network in which the Software Controller is deployed. It belongs to the
current site.
− Connected (Disabled): The AP is connected to the network in which the
Software Controller is deployed but is disabled (the Software Controller
cannot manage the AP), and the LED indicator and WLAN of the AP are both
Status
disabled.
− Pending Adoption: The AP is waiting to be managed by the Software
Controller and the site to which it belongs is not determined.
− Adopting: AP management is under way.
− Provisioning: The AP is synchronizing its configurations with those delivered
by the Software Controller.
− Managed by Other: The AP is managed by another Software Controller.
− Restarting: The AP is restarting.
− Upgrading: The AP is upgrading.
Model It specifies the device model of the AP.
Version It specifies the software version of the AP.
Uptime It specifies the duration the AP has been running.

Uplink It specifies the name of the uplink device of the AP.
Mem. Usage It specifies the real time memory usage of the AP.
CPU Usage It specifies the real time CPU usage of the AP.
Clients It specifies the number of the clients connected to the wireless networks of the AP.
Channel-2.4G It specifies the channel AP utilizes in the 2.4 GHz radio band.
Channel
It specifies the channel bandwidth AP utilizes in the 2.4 GHz radio band.
Bandwidth-2.4G
Radio-2.4G It specifies the transmitted power AP utilizes in the 2.4 GHz radio band.
Channel-5G It specifies the channel AP utilizes in the 5 GHz radio band.
Channel
It specifies the channel bandwidth AP utilizes in the 5 GHz radio band.
Bandwidth-5G
Radio-5G It specifies the transmitted power AP utilizes in the 5 GHz radio band.
It specifies the number of the clients connected to the 2.4 GHz wireless networks
2.4G Clients
of the AP.
It specifies the number of the clients connected to the 5 GHz wireless networks of
5G Clients
the AP.
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Locate Devices
T ip
If there is no button in the row where a device resides, the device does not support the
locate function. For now, models supporting the locate function include iUAP-AC-LR and iUAP-AC-LITE.
 Enable the Locate Function

If you want to quickly locate a device in a network, click in the row where the
target device resides to enable the locate function. After the function is enabled, the
button turns to and the LED indicator of the located device keeps
blinking fast. You can locate the target device by following the clue.
 Disable the Locate Function
If you want to disable the locate function of a device, click . After the locate
function is disabled, the LED indicator of the device is restored to the status before the
location function is enabled.
Restart Devices
Click to restart the target device.
Upgrade Devices
When an upgradable file is detected, the button is displayed. You can click it to
upgrade the software of the device.
Device Details
Click anywhere on the row where the target device resides to check the device details and set
some configurations for the device.
For AP devices, refer to AP Details.
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8 AP Details
This page displays AP details, including the general information, clients, settings, and statistics
of an AP.
To enter the page, choose Devices > Wireless, click an AP, and the details page of the AP pops
up from the right side of the screen. See the following figure.
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Element Description
(Appearance &
Name)
It specifies the AP icon and name.
It specifies the status of the AP.

− Online: The AP is managed by the Software Controller and connected to the
network in which the Software Controller is deployed. It belongs to the
current site.
− Offline: The AP is managed by the Software Controller but not connected to
the network in which the Software Controller is deployed. It belongs to the
current site.
− Connected (Disabled): The AP is connected to the network in which the
Software Controller is deployed but is disabled (the Software Controller
cannot manage the AP), and the LED indicator and WLAN of the AP are both
(Status)
disabled.
− Pending Adoption: The AP is waiting to be managed by the Software
Controller and the site to which it belongs is not determined.
− Adopting: AP management is under way.
− Provisioning: The AP is synchronizing its configurations with those delivered
by the Software Controller.
− Managed by Other: The AP is managed by another Software Controller.
− Restarting: The AP is restarting.
− Upgrading: The AP is upgrading.
It specifies other actions you can perform on the AP, including locate, restart, and
upgrade. This function is valid only for online APs.
(More actions)
T ip
− indicates that the administrator located the AP on the

Software Controller and has not disabled the locate function. Click
to disable the locate function.
− If a button is missing, that action is not allowed under the current status.
Click it to switch the status of the AP details window. You can switch between the
following two statuses:
(switch window − The window is locked on the right side of the screen. This window status is
status) the default status.
− The window hovers above the page. Under such status, you can drag the
window to anywhere you want.
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Element Description
(close the window)

Click it to close the AP details window.
Click it to check the general information of the AP, including its uplink, RF, WLANs
(Details)
and so on.
(Clients) Click it to check the details of the clients connected to the AP.
(Settings) Click it to modify AP configurations.
Click it to check the CPU usage, memory usage, and the number of connected
(Stats)
clients of the AP.
Click it to adopt AP to the current site. This function is valid only for AP in the
(Adopt AP)
pending adoption status.
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8.1 WiFi Experience
This module displays the WiFi experience of the AP during the last 24 hours. The experience
is marked out of 100 marks.
The WiFi experience mark is used to evaluate the user experience of the wireless networks of
the AP. It is calculated based on the operating status of the AP, including such parameter as its
CPU usage, memory usage, capacity, wireless channel utilization, and background noise.
T ip
The WiFi experience function is valid only when the Software Controller is running properly. In other words,
the WiFi experience cannot be marked when the Software Controller is closed.
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8.2 Details
8.2.1 Overview
This module displays the specifications, IP address, uptime, CPU usage, memory usage, and
client statistics of an AP. See the following figure.
MAC Address It specifies the physical address of the LAN port of the AP.
Model It specifies the model of the AP.

Version It specifies the software version number of the AP.
IP It specifies the IP address of the AP.
Uptime It specifies the duration the AP has been running.

CPU Usage It specifies the CPU usage of the AP.
Memory Usage It specifies the memory usage of the AP.

Users It specifies the number of clients connected to the wireless networks of the AP.
8.2.2 AP/Port
This module displays the details of the uplink of the AP.
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Uplink It specifies the name of the uplink device.
Speed It specifies the maximum speed at which the AP negotiates with its uplink device.
Duplex It specifies the duplex mode of the AP port connecting to the uplink device.
Down Bytes It specifies the total bytes downloaded by the AP.
Up Bytes It specifies the total bytes uploaded by the AP.
8.2.3 2.4G/5G Statistics

This module displays channel configurations, transmit power, transmitted and received data
statistics and client statistics.
T ip
If an AP is a single-band AP, only the statistics of that band is displayed.
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It specifies the channel AP utilizes to transmit and receive the wireless data in the
Channel
radio band. 0 indicates that the wireless function is not enabled.
It specifies the frequency range of the wireless channel AP utilizes in the radio
Channel Bandwidth
band. 0 indicates that the wireless function is not enabled.
Transmit Power It specifies the transmit power of the radio band.
Tx Bytes
It specifies the total bytes AP transmitted and received.
Rx Bytes
Users It specifies the number of clients connected to the radio band of the AP.
8.2.4 WLANs
This module displays the details of the enabled wireless networks.
Name It specifies the wireless network interface.
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It specifies the BSSID of the wireless network (the MAC address of the wireless
MAC
network interface).
SSID It specifies the wireless network name.
Channel It specifies the channel in which the wireless network operates.
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8.3 Clients
This page displays the details of the clients connected to the AP. For now, only wireless clients
are supported.
name It specifies the name of the client.
IP It specifies the IP address of the client.
Network/SSID It specifies the wireless network or Ethernet port the client connects to.
Signal It specifies the signal strength of the client.
It specifies the maximum speed at which the client negotiates with the wireless
Speed
network or Ethernet port.
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8.4 Settings
8.4.1 General
This module is used to modify AP name, and enable or disable its LED indicator.
It specifies the name of the AP. By default, the AP model is displayed. You can
Device Name
modify it to distinguish APs.
Choose to enable or disable the LED indicator.
LED If the LED indicator is enabled, you can judge the operating status of the AP by the
indicator. By default, the LED indicator is enabled (ON).
8.4.2 Statistics
This module is used to modify channel parameters and transmit power of the AP.
T ip
If an AP is a single-band AP, only the statistics of that band is displayed.
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It specifies the frequency range of the wireless channel AP utilizes in the radio
band. The higher the channel bandwidth is, the higher the transmit and receive
rates are, but the penetration performance is reduced, and data can be
transmitted and received at a short distance.
− 20MHz: The AP utilizes a channel bandwidth of 20 MHz.
Channel Bandwidth − 40MHz: The AP utilizes a channel bandwidth of 40 MHz.
− Auto: The AP switches the channel bandwidth between 20 MHz or 40 MHz
based on its surroundings. This option is supported only for the 2.4 GHz
network.
− 80MHz: The AP utilizes a channel bandwidth of 80 MHz. This option is
supported only for the 5 GHz network.
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It specifies the channel AP utilizes to transmit and receive the wireless data in the
radio band. Its options are determined by your country/region and radio band. By
default, Auto is selected.
Auto: The AP automatically detects the channel utilization of each channel and
Channel chooses a proper channel accordingly.
If disconnection or slow internet connection occurs from time to time, try changing
to another channel.
You can use such software tools as WiFi analyzer to check channels which are less
occupied and have little interference.
It specifies the transmit power of the radio band of the AP. By default, Auto is
selected.
The higher the transmit power, the wider the wireless coverage will be. However,
a proper reduction of the transmit power can help improve the performance and
Transmit Power enhance the security of the wireless network.
− Auto: The AP automatically adjusts its transmit power to the maximum
value.
− Custom: Set a transmit power manually.
8.4.3 WLANs
This module is used to modify the WLAN group to which the AP belongs, enable or disable
the wireless network, enable or disable VLAN, modify VLAN ID, SSID and WiFi password.
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It specifies the WLAN group to which the AP belongs.

WLAN Group The WLAN group should be configured in advance in Settings > Wireless
Networks.
name It specifies the name of the enabled wireless network.
It specifies the overrides information the administrator made on the wireless

Overrides
network.
Click to manually enable or disable the wireless network and VLAN, modify
Actions
VLAN ID, the wireless network name and password.
Click to expand the following page.
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Enable on this AP Click it to enable or disable the wireless network.

Use VLAN Click it to enable or disable VLAN.
It specifies the VLAN ID if you enabled VLAN.
VLAN ID T ip
After you enable VLAN, the wireless network serves as an access port whose PVID
is the same with the VLAN ID.
SSID It is used to modify the wireless network name.
It is used to modify the wireless network password.

Security Key This parameter is available only when the security mode of the wireless network is
set to WPA-PSK or WPA2-PSK.
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Reset to Defaults
Click Reset to Defaults to clear the manual modifications the administrator made on the
wireless network. The configurations of the wireless network resynchronize with those of the
WLAN group to which it belongs.
8.4.4 VLAN
This module is used to modify the management VLAN.
It specifies the management VLAN ID of the AP. This parameter is available only
when VLAN is enabled. The default value is 1.
Management VLAN
If you modified the management VLAN, the Software Controller can manage the
AP only after reconnecting to the new management VLAN.
8.4.5 LAN
This module is used to modify the LAN configurations.
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It specifies the IP address obtaining mode of the AP.
− DHCP: the default mode. Under this mode, the AP automatically obtains its
IP address, subnet mask, gateway address, and DNS server address from the
DHCP server in the network. This mode is applicable to the scenarios where
Configure IP
a large number of APs are deployed.
− Static IP: Under this mode, the IP address, subnet mask, gateway address,
and DNS server address of the AP are specified manually. This mode is
applicable to the scenarios where only one or several APs are deployed.
It specifies the IP address of the AP, and is also the management IP address of the
IP Address
AP. LAN users can visit this IP address to log in to the web UI of the AP.
It specifies the subnet mask of the AP, which is used to define the IP address range
Subnet Mask
of the network segment.
It specifies the IP address of the default gateway.
Gateway If you want to connect the AP to the internet, set this parameter to the IP address
of the LAN port of the router connecting to the internet.
It specifies the preferred DNS server address.
Preferred DNS If the router connecting to the internet has the DNS proxy function, you can enter
the IP address of its LAN port. Otherwise, enter the correct IP address of the DNS
server.
It specifies the alternate DNS server address. This parameter is optional.
Alternate DNS
If you have two DNS server IP addresses, you can enter the other one here.
DNS Suffix It specifies the Fully Qualified Domain Name (FQDN) without the hostname.
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8.4.6 Manage Device
This module is used to copy the configurations of another device, disable and forget the AP,
or access the web UI of the AP.
It is used to copy the configurations of another device.
Copy configuration Click the drop-down menu to select the device whose configurations you want to
apply to this AP.
Click to disable the AP.

After the AP is disabled, its status will be displayed as
Disable this device . Under such circumstances, the AP cannot be
managed by the Software Controller and its LED indicator and WiFi are both
disabled.
If you want to manage the disabled AP, click .
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Click to remove the AP from the current site.
Note
Forget this device
− After you forgot the AP, all configurations and history of this AP will be
cleared.
− After you forgot the AP, its configurations delivered before the forget action
will remain unless you perform other actions on it.
It specifies the IP address of the web UI of the AP.
Manage device on If the management computer is deployed locally (in the LAN where the AP is
web UI
deployed), click to redirect to the web UI of the AP.
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8.5 Stats
This page is used to check the CPU usage, memory usage, and client statistics during the last
24 hours.
T ip
The stats function is valid only when the Software Controller is running properly. In other words, the
statistics during the period when the Software Controller is closed will not be counted.
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9 Clients
This page is used to check the details of all the clients in the network.
To enter the page, choose Clients. See the following figure.
Filter Target Client Type

− All: displays all the clients.
− Wireless: displays all the wireless clients.
− Wired: displays all the wired clients. These clients are not supported for now.
Search
Enter keywords to easily search for and filter out target contents.
Sort Clients
Click on a column header to sort the clients in an ascending or descending order.
Customize Columns
Click in the farthest right of the column header to customize columns.
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The following figure displays columns customizable for wireless clients.
Wireless clients customizable column description

Hostname It specifies the hostname of the client.
IP Address It specifies the IP address of the client.
MAC Address It specifies the physical address of the client.
It specifies the VLAN ID of the network to which the client connects. If 0 is

VLAN
displayed, the network to which the client connects does not enable VLAN.
AP/Port It specifies the name of the uplink device.
− Wireless client: displays the name of the wireless network to which the
Network client connects.
− Wired client: displays the port to which the client connects.
Channel It specifies the wireless channel the client utilizes.
Signal It specifies the signal strength of the client received by the AP.
Rx Negotiation Rate It specifies the maximum receiving rate at which the client negotiates with the AP.
It specifies the maximum transmitting rate at which the client negotiates with the
Tx Negotiation Rate
AP.
Rx Rate It specifies the real time receiving rate of the client.
Tx Rate It specifies the real time transmitting rate of the client.
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Rx Bytes It specifies the total bytes received by the client.
Tx Bytes It specifies the total bytes transmitted by the client.
Uptime It specifies the duration the client has been connected.
Block Clients
Click to block the client from connecting to the network in which the Software
Controller is deployed.
You can check the blocked clients on the All configured clients page.
Reconnect Clients
Click to cut off the client connection.
− If authentication is enabled, the reconnected client needs to re-authentication its
status to gain internet access again.
− If authentication is not enabled, the reconnected client connects back automatically
and regains internet access.
Add Client
If you deleted the configuration record of a blocked client by mistake and want to allow that
client to connect to the network again, you can first add it to the network and allow
connection again. Refer to the following procedures to add the client:
1. On the Clients page, click .
2. In the Add client window, configure related parameters and click .

----End
You can check the client on the All configured clients page.
125
User Group This function is not supported for now.
It is used to assign a fixed IP address to the client. You can check the box as
Fixed IP required.
This function is valid only when a gateway is deployed.
If you checked the Fixed IP box, enter the IP address you want to assign to the
client here.
IP Address
T ip
After you saved the configurations, the client will be assigned with this IP address
the next time it sends an IP address request.
Check or Configure All Configured Clients

This page is used to check added, blocked and reconnected clients, and perform the allow
connection and forget actions.
To enter the page, on the Clients page, click .
Click in the farthest right of the column header to customize columns.
All configured clients customizable column description
126
Manufacturer It specifies the information of the client manufacturer.
MAC It specifies the physical address of the client.
Fixed IP It specifies the IP address of the client.

User/Guest It specifies the identity status of the client.
Down It specifies the total bytes received by the client.
Up It specifies the total bytes transmitted by the client.
Check All Clients

On the All configured clients page, click to return to the page on which all
the clients are displayed.
Allow Connection
2. Click on the row where the target client resides.

----End
The target client can connect to the network in which the Software Controller is deployed
again.
Forget Clients
If you want to remove the client from the All configured clients page list, you can use this
function. Refer to the following procedures:
2. Click on the row where the target client resides.

----End
T ip
If you deleted a blocked client by mistake and want to allow that client to connect to the network again,
you can first add the client and allow connection again.
Client Details
Click anywhere on the row where the target client resides to check the client details and set
some configurations for the client.
For wireless clients, refer to Wireless Client Details.
127
10 Wireless Client Details
This page displays wireless client details, including the general information and settings.
To enter the page, choose Clients > Wireless, click a client, and the details page of the client
pops up from the right side of the screen. See the following figure.
Element Description
It specifies the name of the client.
(Name) If you never made any changes to this parameter, it is generally displayed as the
hostname or MAC address of the client.
128
Element Description
Click it to block or reconnect the client.
(More actions)
Click it to switch the status of the client details window. You can switch between
the following two statuses:
(switch window − The window is locked on the right side of the screen. This window status is
status) the default status.
− The window hovers above the page. Under such status, you can drag the
window to anywhere you want.
(close the window)
Click it to close the client details window.
(Details) Click it to check the general information and RF statistics of the client.
(Settings) Click it to modify client configurations.
10.1.1 Details
Overview
129
IP Address It specifies the IP address of the client.

It specifies the VLAN ID of the network to which the client connects. If 0 is

VLAN
displayed, the network to which the client connects does not enable VLAN.
Uptime It specifies the duration the client has been connected.
It specifies the MAC address of the LAN port of the AP to which the client
Connected AP
connects.
ESSID It specifies the wireless network name (SSID) to which the client connects.
Statistics
Channel It specifies the wireless channel the client utilizes.
Signal It specifies the signal strength of the client received by the AP.
Rx Negotiation Rate It specifies the maximum receiving/transmitting rate at which the client negotiates
Tx Negotiation Rate with the AP.
Rx Rate
It specifies the real time receiving/transmitting rate of the client.
Tx Rate
Rx Bytes
It specifies the total bytes received/transmitted by the client.
Tx Bytes
130
10.1.2 Settings
General
This module is used to modify such information as client hostname and name.

Select a user group to which the client belongs. This function is not supported for
User Group
now.
Network
This module is used to assign a fixed IP address to the client.
131
It is used to assign a fixed IP address to the client. You can check the box as
Fixed IP required.
This function is valid only when a gateway is deployed.
If you checked the Fixed IP box, enter the IP address you want to assign to the
client here.
IP Address
T ip
After you saved the configurations, the client will be assigned with this IP address
the next time it sends an IP address request.
132
11 Application Scenarios
11.1 Overview
IP-COM Software Controller is a software program which can be used to configure, manage,
and monitor iUAP-AC-M, iUAP-AC-LR, and iUAP-AC-LITE in your network without deploying an
extra network management system.
11.2 Application Scenarios

The Software Controller can automatically detect all the devices in the LAN supporting
Software Controller management, and mark their device information.
IP-COM Cloud Network

sdn.ip-com.com.cn
Coffee shop
Internet
Enterprise
Hotel School
As shown above, the enterprise, hotel, school, and coffee shop can all deploy a Software
Controller in their own network, and with this Software Controller, they can manage and
133
monitor their local networks without having to connect to the internet.
If necessary, you can also enable the remote access function on the local controller. In this
way, O&M personnel in charge of multiple locations can remotely access the Software
Controllers deployed in these locations, and manage and maintain the networks, improving
O&M efficiency.
 Local Management
Deploy a Software Controller in a Layer-2 network.
 Remote Management
1. Choose Settings > Remote Access, toggle on Remote Access, enter the IP-COM Cloud
Network account and password, and click Save.
2. Visit sdn.ip-com.com.cn and log in to IP-COM Cloud Network using your IP-COM Cloud
Network account.
----End
After you successfully logged in to the IP-COM Cloud Network, you can remotely manage all
the Software Controllers under this account.
134
Appendix
A.1 Factory default settings

The following table lists the default values of major parameters of the Software Controller.
Parameter Default Value
IP-COM Cloud Network Session Timeout 1 month (30 days)
User Interface Language English
Group Rekey
Wireless Networks 0
Interval
Properties Panel Hidden
Disabled
Guest Control
Portal Preview Desktop Preview
Mode
Guest Access Bind MAC Disabled
Site Permissions Allow device configuration, Allow device adoption

Admins granted to and removal, Allow editing dashboards, Allow system
administrators stats access, Allow read only access to all sites
Maximum Number 7
Backup
of Files
Period Last 24 hours
Statistics Top 10 Access Points

WiFi Metrics
Wireless Clients Existing, New , Disconnected
type
Devices Display Form A spread out form
LED ON
Channel Auto
AP Details
Transmit Power Auto
Management 1
VLAN
135
Parameter Default Value
Configure IP DHCP
Details Window Status Locked on the right side of the screen
136
A.2 Acronyms & Abbreviations
Acronyms & Abbreviations Full Name
AC Access Category
AC Access Point Controller

ASCII American Standard Code for Information Interchange
AES Advanced Encryption Standard
AIFSN Arbitration Inter Frame Spacing Number
AP Access Point
APSD Automatic Power Save Delivery

CSMA/CA Carrier Sense Multiple Access with Collision Avoidance
CPU Central Processing Unit
CTS Clear to Send

DHCP Dynamic Host Configuration Protocol
DTIM Delivery Traffic Indication Map
DNS Domain Name System
EDCA Enhanced Distributed Channel Access
ESSID Extended Service Set Identifier

FIFO First-in First-out
FQDN Fully Qualified Domain Name
GB Gigabyte
GTK Group Temporal Key

HTTPS Hypertext Transfer Protocol Secure
LAN Local Area Network

MAC Media Access Control
MIB Management Information Base

MU-MIMO Multi-User Multiple-Input Multiple-Output
NMS Network Management System

OS Operating System
PoE Power over Ethernet

PSK Pre-shared Key
RAM Random Access Memory
RF Radio Frequency
RSSI Received Signal Strength Indication
137
Acronyms & Abbreviations Full Name
RTS Request to Send
SNMP Simple Network Management Protocol
SSID Service Set Identifier

TCP/IP Transmission Control Protocol/Internet Protocol
TKIP Temporal Key Integrity Protocol
TXOP Transmission Opportunity

UI User Interface
URL Uniform Resource Locator

VLAN Virtual Local Area Network
WAN Wide Area Network
WEP Wired Equivalent Privacy
WLAN Wireless Local Area Network

WMF Wireless Multicast Forwarding
WMM WiFi Multimedia
WPA Wi-Fi Protected Access
138

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IP-COM Software Controller

Cascading menus > Internet Settings > LAN Setup

Parameter and value Bold Set SSID to Tom.

This format is used to highlight information of importance or special interest.

For More Documents

Product document overview

Walks you through detailed functions and configurations of Software Controller,

+86-755-27653089 info@ip-com.com.cn www.ip-com.com.cn

1.1 System Requirements ........................................................................................................................................ 1

2 IP-COM Cloud Network ...........................................................................................................................................18

2.1 Introduction .....................................................................................................................................................18

3 Use the Software Controller....................................................................................................................................27

3.1 Navigation Bar ..................................................................................................................................................27

4.1 ISP Load............................................................................................................................................................66

5.1 System Stats .....................................................................................................................................................74

6.1 Add Custom Maps ............................................................................................................................................89

8.1 WiFi Experience .............................................................................................................................................. 107

10 Wireless Client Details ........................................................................................................................................128

10.1.1 Details ................................................................................................................................................... 129

11.1 Overview ...................................................................................................................................................... 133

1.1 System Requirements

Recommended system configurations:

Windows 10 (64-bit), 4 GB or more RAM, 50 GB or more free space in system partition.

Windows 7 (32-bit), 2 GB or more RAM, 10 GB or more free space in system partition.

Compatible web browser:

2. Double-click the Software Controller installer.exe file.

3. Click Yes in the pop-up window.

4. Customize an installation path as needed, and click Next.

6. Wait for the installation to complete and click Finish.

1.4.1 Option A: Log in Using an IP-COM Cloud Network Account

1.4.2 Option B: Log in Using a Local Account

4. Click Switch to Advanced Setup.

1.5.1 Scenario A: You Have Logged in Using an IP-COM Cloud

1.5.2 Scenario B: You Have Logged in Using a Local Account

2.2 Hardware Controller

2.2.1 System Requirement

2.2.2 Network Topology

2.2.3 Software Installation

A list of Software Controllers appears.

You can apply one of the following primary filters:

Alerts It specifies the number of alerts for the controller.

Devices It specifies the total number of devices managed by the controller.

Version It specifies the software version number of the Software Controller.

It specifies the actions you can perform on the controller.

2.3.3 Additional Details

Window elements description

(icon) : The Software Controller is online.

: The Software Controller is offline.

It specifies the name of the site.

Click Configuration to modify the name of the Software Controller.

To access the page, perform the following steps:

2. Enter the username and password and click Sign In.

3.1 Navigation Bar

3.2.1 Current Site

See the following figure.

Add New Site

Save Click it to save the made changes.

See the following figure.

Password Enter the current password of your login account.