Final Exam Answers Communication Skills

Communication skills final exam form A
1). Which of the followings is indicate the correct sequence of the elements of communication in the
communication process.
a) Sender, Message ,Channel, Receiver, Feedback
b) Message ,Channel, Receiver, Sender, Feedback
c) Receiver, Sender, Message, Channel, Fedback
d) Message ,Channel, Receiver,Sender, Feedback
2). When speaking on the phone, what type of communication is being used?
a) Verbal and tone of voice
b) Verbal and body language
c) Verbal
d) Nonverbal communication
3) Where to apply our Communication skills
a) History taking
b) Consultations
c) Breaking bad news
d) All of the above
4) verbal communications is
a) speaking
b) listening
c) speaking and listening
d) non of the above
5) The best tone with which the Healthcare Personnel speaks to the patient is
a) Expressive Tone
b) directive tone
c) Problem Solving Tone
d) all of the above
6) the Direct, honest communication of thoughts and feelings is :
a) passive,
b) assertive.
c) passive-aggressive
d) aggressive
7) Nonverbal Communication is:
a) communication by means of space and gestures,

b) communication by means of facial expressions and touching
c) communication by means of vocal variation and silence
d ) all of the above
8) which one of the following is considered a Vocalics (paralanguage) :
a) vocal pitch
b) vocal volume
c) vocal quality
d) all of the above
9)This is a current health concern that acts as the reason for the health care visit.
a. Clinical Sign
b. Chief Complaint
c. Primary Diagnosis
d. Focal Point
10 ) Which of the following statements is true about history taking ?
a) Don't worry about comfort level.
b) Allow patient to talk freely
c) Don't waste time explaining terms or concepts.
d) Guide the conversation and keep it on track.
11) You can obtain the most accurate information from your patient by:
a) Asking short, direct questions
b) Speaking slowly and asking vague questions
c) Speaking in a commanding and controlling tone
d) Building a rapport with the patient
12) Which of the following should never be used when breaking bad news to families?
(a) Compassion
(b) Professional jargon
(c) Appropriate body language
(d) Touch
13) Which of the following may family members express at the time of being given bad news?
(a) Anger
(b) Denial
(c) Acceptance
(d) All of the above

14) all of the following important to ensure in preparing to break bad news except ?
(a) An appropriate comfortable environment
(b) Privacy
(c) A lack of interruptions or unwelcome distractions
(d) Give the information all at once
15 ) After breaking bad news, which of the following should you not do?
(a) Give the family the opportunity to ask questions
(b) be economical with the truth
(c) Ask the family if there is anything else you can do to help
d) Use physical contact if appropriate
16) difficult patients
a) is the a ptient with complicated disease
b) Is the one with whom the physician has trouble forming an effective working relationship
c) is the patient with language communication issue
d) is the patient with terminal illness (like cancer)
17 ) Why do we avoid difficult interactions with patients
a) We’re afraid we’ll make the situation worse
b) We don’t want to feel bad, and we don’t want others to feel bad
c) We may hear things about ourselves that we don’t want to hear
d) all of the above
18) stages of team formation and development are in the following order:
a) Storming, Norming, Performing and Forming ,
b )Forming , Storming, , Norming, Performing
c) Norming, , Performing, and Storming
d) Norming, Forming, Performing and Storming
19) To ensure all healthcare professionals are communicating effectively, the ISBAR communication tool
was developed which include the following except :
a) Identify: yourself and your role, and the patient/resident using the three patient identifiers (name, date of
birth
b) Situation: what is going on, what is your reason for calling this person?
c) Background: what has been happening with the patient/resident during your shift? What is their current
diagnosis and plan of care?
d) Active listening to de-escalating any conflict
20) for Resolving disagreement and conflict the following is needed except
a ) Seek common ground and Look for potential solutions and possible barriers
b) Acting as a team and work together without blame or judgment
c) Roles not being clearly defined
d) Offer and accept apologies as appropriate
21) Failures in the following team behaviours may cause accidents
a) Roles not being clearly defined
b) Lack of explicit coordination
c) Mis-communication
d) all of the above
22) the following are Common Barriers in Counseling except :
a)Shortage of time
b) exploring the patients agenda
c)Language barrier – low literacy
d) Firm misconceptions and myths
23 ) the stage of counseling are in the following oreder
a) Contemplation, Pre -contemplation , Preparation and Action/maintenance
b) Preparation, Contemplation, Action/maintenance , and Pre -contemplation
c ) Pre -contemplation , Preparation, Contemplation, and Action/maintenance
d) Pre -contemplation , Contemplation, Preparation and Action/maintenance
24) What is a failed Counseling?
a) No rapport
b) Using medical jargon
c) Not eliciting the actual problem
d) All of the above
25) Death by PowerPoint caused by :
a) Too Much Information
b) Bizarre Fonts and their Disproportionate Sizes
c) Bad Image Pixelation
d ) all of the above

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Communication skills final exam form A

a) Sender, Message ,Channel, Receiver, Feedback

b) Message ,Channel, Receiver, Sender, Feedback

c) Receiver, Sender, Message, Channel, Fedback

d) Message ,Channel, Receiver,Sender, Feedback

a) Verbal and tone of voice

b) Verbal and body language

3) Where to apply our Communication skills

c) Breaking bad news

d) All of the above

c) speaking and listening

d) non of the above

c) Problem Solving Tone

d) all of the above

6) the Direct, honest communication of thoughts and feelings is :

7) Nonverbal Communication is:

a) communication by means of space and gestures,

c) communication by means of vocal variation and silence

d ) all of the above

8) which one of the following is considered a Vocalics (paralanguage) :

d) all of the above

10 ) Which of the following statements is true about history taking ?

a) Don't worry about comfort level.

b) Allow patient to talk freely

c) Don't waste time explaining terms or concepts.

d) Guide the conversation and keep it on track.

a) Asking short, direct questions

b) Speaking slowly and asking vague questions

c) Speaking in a commanding and controlling tone

d) Building a rapport with the patient

(b) Professional jargon

(c) Appropriate body language

(d) All of the above

(a) An appropriate comfortable environment

(c) A lack of interruptions or unwelcome distractions

(d) Give the information all at once

(a) Give the family the opportunity to ask questions

(b) be economical with the truth

d) Use physical contact if appropriate

16) difficult patients

a) is the a ptient with complicated disease

c) is the patient with language communication issue

d) is the patient with terminal illness (like cancer)

17 ) Why do we avoid difficult interactions with patients

a) We’re afraid we’ll make the situation worse

c) We may hear things about ourselves that we don’t want to hear

d) all of the above

a) Storming, Norming, Performing and Forming ,

b )Forming , Storming, , Norming, Performing

c) Norming, , Performing, and Storming

d) Norming, Forming, Performing and Storming

d) Active listening to de-escalating any conflict

b) Acting as a team and work together without blame or judgment

c) Roles not being clearly defined

d) Offer and accept apologies as appropriate

21) Failures in the following team behaviours may cause accidents

a) Roles not being clearly defined

b) Lack of explicit coordination

d) all of the above