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    Keey Run
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    Keey Run

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    © All Rights Reserved
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    of 4

    RECOMMENDATION

    This is to certify that the thesis

    Submitted By:

    Niraj Dahal
    Entitled

    Customer satisfaction with digital banking platform in commercial banks in


    Nepal

    has been prepared as approved by this campus in the prescribed format of the faculty
    of management. This thesis is forwarded for examination.

    …………………….. …………………….. ……………………..


    Asso. Prof. Suman Kamal Assoc. Prof. Dr. Sajeeb Asso. Prof.Dr.Krishna Prasad Acharya
    Kumar Shrestha (Campus Chief)
    Parajuli
    (Thesis Supervisor) (Head, Research Department)

    i
    VIVA-VOCE SHEET
    We have conducted the viva-voce examination of the thesis

    Submitted By:
    Niraj Dahal

    Entitled

    Customer satisfaction with digital banking platform in commercial banks in


    Nepal

    and found the thesis to be the original work of the student and return according to the
    prescribed format. We recommended the thesis to be accepted partial fulfillment of
    the requirement for the degree of master of business studies (MBS).
    Viva-Voce Committee

    Chairperson (Viva-Voce Committee) : ……………………………

    Member (Thesis Supervisor) : …………………………….

    Member (External Expert) : …………………………

    ii
    DECLARATION
    I hereby declare that the thesis entitled Customer satisfaction with digital banking
    platform in commercial banks in Nepal submitted to office of the Dean, Faculty of
    Management, Tribhuwan University (TU), is entirely my own work in the form of
    partial fulfillment of the requirement for the Degree of Masters of Business Studies
    (MBS) under the supervision of my thesis guide Asso. Prof. Suman Kamal Parajuli
    of Shanker Dev Campus Campus, T.U.

    ......................................

    Niraj Dahal
    Shanker Dev Campus

    iii
    ACKNOWLEDGEMENTS

    This research “Customer satisfaction with digital banking platform in commercial


    banks in Nepal” has been prepared for the partial fulfillment of the requirements of
    master of business studies (MBS).

    This thesis is the result of my visit, consult, observation and self-evaluation. It is the
    secondary collection of data and information that I know and I learn during thesis
    preparation. In this thesis, I have tried to enumerate highlight and evaluation of capital
    structure and its impact (with reference to Nabil Bank Limited and Mega Bank
    Limited)This thesis is not the outcome of my single effort. Many peoples, books,
    bulletins, journal and Websites are used as a supporter. I warmly appreciate everyone
    who helps me to come out with this thesis and provided me guidelines and assistance
    to achieve academic goals.

    I express my heartfelt gratitude and sincerity to my thesis supervisor Indra Bahadur


    Bohara from Shankar Dev Campus, Kathmandu, for their constant support and
    guidance. I shall remain indebted to them for their valuable direction, useful
    suggestion and comments during the course of preparing this thesis without which this
    work would be incomplete. I also heartily thank Shankar Dev Campus for his
    continuous motivation, academic and moral support during this thesis preparation. I
    would like to express my sincere thanks to the library staffs of Shankar Dev Campus
    and employees of Nabil Bank Ltd and Mega Bank Ltd.

    Last but not least, I want to express my thanks to all the authors, who’s Books,
    Journals and thesis paper have been consulted during the preparation of this thesis.

    Niraj Dahal

    iv

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