3rd floor, Broadlands Place, No. 3 NAIA (MIA) Road, corner P. Mayuga, Tambo, Parañaque, 1701 TRAINING PERIOD: – September 18, 2023 to September 30, 2023
Presented to the
College of Hospitality and Tourism Management
In Partial Fulfillment of the Requirements
in Bachelor of Science in Tourism Management HTM C729-405TM AIRLINE INTERNSHIP W/ BASIC CABIN CREW TRAINING
Submitted by: ARGUELLES, Clara Jaine B.
Submitted to: Mr. Ricardo Ruiz
1st Sem, S.Y. 2023-2024
TABLE OF CONTENTS
I. Acknowledgement
II. Introduction / Company Profile
a. About the Company
b. Location Map/Vision/ Mission/ Objectives/ Owner of the company c. Policies of the company d. Organizational Chart of the whole company e. Facilities, Products or Services
III. Weekly Record Activities
1.Department – (Assigned Department) A. Areas of discussion a. Organizational chart of the company or department (where the student was assigned) b. Standard Operations & Procedures c. Facilities & Equipment d. Scheduling of the Workforce e. Work Atmosphere on assigned department f. Sanitation Procedures & Practices B. Accomplished Weekly Report C. Summary/ Take aways about the lesson learned during the Internship Program D. Strength and Weakness of the establishment E. Recommendation F. Appendices (must be in scanned copy) a. Copy of the recommendation letter from the school (if applicable) b. Copy of the resume of the student c. Accomplished Internship Evaluation Form d. Accomplished Internship Parental Consent e. Copy of medical clearance and proof of Hepatitis A and B vaccine f. Copy of the Time Card/ Attendance Report g. Copy of the certificate of completion with company seal signed by the HRD h. Pictures taken during the internship for documentation I. Acknowledgement
I would like to express my greatest appreciation to all those who guided me to
complete these 12 days of on-the-job training.
First, I would like to thank our Almighty God for giving me strength and
guiding me throughout my journey. He taught me how to deal different kind of people
every day and to make friends with them. Our Almighty God also motivates me to finish
the 12 days of on-the-job training.
Second, I would like to thank my parents for giving me encouragement,
enthusiasm and invaluable assistance to me. Without all of this, I might not be able to
complete my OJT.
Thirdly, my deepest appreciation to our work immersion advisers Sir. Galen
Cid and Sir. Dennis Del Mar, for guiding us during our OJT. Thank you for being with us
all throughout.
To my classmates and batch mate who are with me since day 1, thank you for
being with me and for encouraging words that gives comfort to my heart. Thank you for
the friendship that we built and for those memories even for a short span of time that we
got when we do our OJT.
This Portfolio shows determination and hard work to complete the 12 days of
OJT in PTC Aviation Training Center Inc.
II. Introduction / Company Profile
a. About the Company
PTC AVIATION TRAINING CENTER offers courses in flight attendant (FA) /
cabin crew training, aircraft maintenance, and flight dispatch to individuals who are
aspiring to pursue careers in the aviation industry, and to those who would like to further
enhance their existing aviation related skills.
PTC Aviation Training Center Inc. opened its doors for training in May
2016. It is the first aviation training center in the Philippines to use a full Airbus A320
Cabin Mockup, used by major airlines around the world to train their cabin crew.
PTC Aviation Training Center Inc. is 100% owned by PTC Holdings
Corporation, a Filipino owned holding company, that offers an integrated value chain of
services which include Shipping, Real Estate, Energy, Hospitality & Leisure, Aviation and
International Professional Placement.
The company aims to provide high-quality aviation training by investing
heavily in faculty training and development, as well as in industry-based training tools and
equipment to provide world-class aviation training in the Philippines.
Located conveniently near the NAIA Airport complex in Paranaque City, Metro
Manila, Philippines, the Center offers various courses including aircraft maintenance,
flight attendant, and flight dispatch training.
Reinforcing its commitment to enhancing the global competitiveness of
Filipino aviation professionals, the Center has partnered with Jeppesen, a Boeing
Company, and AirportCollege.com based in Finland, to bring to the country training
courses that can equip trainees with certificates that will allow them to pursue specialized
work assignments within the aviation industry.
Industry-academic linkages remain a strong supplement to the Center’s training
programs. It has partnered with educational institutions and airline companies resulting in
the creation of a link between the providers of basic and tertiary level education, and the
end-users – airlines, MRO facilities, and other service-oriented companies.
PTC Aviation Training Center Inc. is committed to giving its trainees an EDGE in aviation
training thru:
E- Education
D- Development of Skills
G- Guidance
E- Empowerment b. Location Map
Vision
We are the aviation training organization of choice in the region, offering products
and services that are assured of the highest quality and safety at the most competitive price,
worked with utmost dedication and competence in an atmosphere unmatched in customer
service.
Mission
We provide our customers the timely delivery of cost-competitive technical services
following the strictest standards in quality and safety not only in technique but in the use
and choice of tools and equipment.
We commit to take care of our employees in their needs and provide opportunities
for growth in a fulfilling career that would develop them to become empowered
individuals who are highly-qualified, proud, healthy, and happy.
We work to provide our stockholders with healthy returns on their investments and
pursue growth plans by continuously improving operational efficiency.
We pursue contributing to the continuous development and growth of the local
aviation industry.
We also commit to environment-friendly practices in our operations.
Objectives
The company aims to provide high-quality aviation training by investing heavily in
faculty training and development, as well as in industry-based training tools and equipment
to provide world-class aviation training in the Philippines.
Owner of the Company
PTC Aviation Training Center Inc. is 100% owned by PTC Holdings Corporation,
a Filipino owned holding company by Carlos Salinas founded the Philippine Transmarine
Carriers (PTC) c. Policies of the company
d. Organizational Chart of the Whole Company
Gerardo A. Borromeo Chairman of the Board of Directors
Rodolfo Dino Z. Santos Abelardo Martinez Jr Monique V. Calo
General Manager Senior Training Manager Sales and Operations Manager
Ria Ama Galen Cid Maripaz Cruz
Instructor Instructor Instructor
Dennis Del Mar Ren La’o Jenneth Soller
Instructor Instructor Instructor Abelardo Martinez Jr Abelardo Martinez Jr Senior Training Manager Senior Training Manager Arlyn Caballero Joel Jay Tuquib Derrick Dumaya Instructor Instructor Instructor Abelardo Martinez Jr Senior Training Manager e. Facilities, Products or Services
BROADLANS PLACE
PTC MIL-COM CLASSROOM
CABIN MOCK UP EXTERIOR
CABIN MOCK UP FORWARD GALLEY
FLIGHT ATTENDANT JUMPSEAT
INSTRUCTOR’S TRAINING PANEL
A320 LAVATORY DROP OUT OXYGEN MASK
A320 CABIN MOCK UP INTERIOR
EMERGENCY EXIT DOOR
A320 AIRCRAFT DOOR EXTERIOR
A320 EMERGENCY SLIDE
FIRE FIGHTING
MARAGONDON POOL III. Weekly Record Activities
1.Department – (Assigned Department)
Every discussion must be delivered with clarity and precision. This section
of the report should be formatted like a TABLE but in PARAGRAPHS.
Avoid duplicating the operations manual handbook. The Department is
where you have been assigned.
A.
AREAS OF DISCUSSION EVALUATION/
OBSERVATION
a. Organizational chart • Those from the higher
position to the instructors, they are so great at making and training their students. They showcase their values and mission to us, their students. They are very accommodating and didn’t even intimidate us.
• Mr. Dennis Del Mar and
Chairman of the Board of Directors Mr. Galen Cid, our ensures that the board is effective in instructors are beyond
establishing and executing an amazing when they
handled us. Their lectures organization's direction and strategy. aren’t boring and very interactive for us, it is important to be interactive General Manager Director - Their for us to not feel sleepy responsibilities consist of developing especially it is a morning
general plan, managing personnel, and class.
defining policies.
Senior Training Manager- is in charge
of course and content development,
training delivery methods, resource
management to assure content
delivery, and continuing performance
management to ensure training is
effective and successful.
Sales and Operations Manager- make
certain that sales processes and teams
are running smoothly.
Instructors- Serve as experts,
Disseminating their knowledge through
lectures and activities.
b. Standard Operations & • Their procedure on
Procedures teaching their students is
• Proper grooming is a must both very exceptional. They
for boys and girls. taught us with their quality
• Be on time. of teaching based on their
experiences, since some of
them was a flight attendant
before and very
experiential in their career.
c. Facilities & Equipment • PTC’s facilities and
equipment are very
• A320 Emergency Slide - A slide efficient for our learnings,
for an emergency landing on the those help us to execute
ground or water. our activities well. Some of
• Cabin Mockup- It is used for their facilities and
equipment are new to us,
cabin crew training to do an especially the equipment actual scenario inside the aircraft. inside the mock up cabin. • PTC MIL-COM Classroom- Used during
lectures.
• PTC MIL-COM Skills
Development Center- It is where
the A320 AirBus is located.
• Safety and Emergency Equipment
Wall- Emergency kits, fire
extinguishers, portable oxygen,
lifevest, etc. can be found in this
area.
d. Scheduling of the Workforce • Their scheduling
We begin classes at seven in the workforce are aligned with
morning and end at noon. Prior to the their student’s schedule, so
start of the training, PTC sent us a fix everyone of us didn’t
schedule. experience any conflict in
terms of our schedules. Mr.
Gallen and Mr. Dennis, our
advisers were very
e. Work atmosphere on • PTC’s environment is very
assigned department welcoming for us students.
Especially it is important for
us trainees to be feel more
comfortable. Their
atmosphere especially their
cabin and classroom are one
our favorite since it gives us
comfortability and easy
learning environment.
PTC Classroom- The room has an air
conditioner which keeps the room
temperature stable. PTC Skill Development Center- A
spacious space where trainees can do
hands-on training.
Cabin Mockup- The space is an actual
aircraft
f. Sanitation Procedures & Practices • PTC is complying to their
sanitation and hygiene
procedure. This benefit us
They clean and sanitize the classroom, trainees when in comes to restrooms, and other facilities each day health protocols, this keep us after class. safe and away from any
health problem since we are
still on pandemic. B. Accomplished Weekly Report C. Summary/ Take aways about the lesson learned during the
Internship Program
- PTC’s basic cabin crew internship program helped us to gain knowledge
in terms of being a cabin crew or flight attendant. The proctors help and teach
us on some basic things that a cabin crew do inside the aircraft. We also learn
the basic medical assistance in case of emergency like CPR, checking of pulse
and etc. We also learn on how to properly operate the aircraft door and to use
the arm doors properly. They taught us on how to professionally stand out
against others, basic etiquette and posture of being a cabin crew and how we
should look in front of others as a cabin crew. Their program helped us also on
how we will pass the interviews when applying for the position, they taught us
on how we answer the question properly with precise answer and direct to the
point and being confident enough to our answers.
D. Establishment’s Strength, Weakness
STRENGTH
- One of the biggest strengths that PTC has is they have their own mock up cabin,
it was a biggest flex for the program. It can attract more student and they can use
it for the activities and program. It also can help the student to execute the
learnings properly. One of their strengths also is they have an approachable and
pleasant instructor that can help the students to learn and enjoy their OJT. WEAKNESS
- Their only weakness is they only have a limited time for activities such as
swimming and firefighting, those activities only take us a few hours that us
students don’t enjoy. They should allot more long time for those activities, because
swimming lessons cannot be learnt easily especially to those students who are
afraid and don’t know how to swim.
E. RECOMMENDATIONS
- PTC should do more actual activities rather than lessons, instead of just tackling
the lesson after that they should execute it into activities. Some of the students are
being bored if it is only a lesson for a day and not having an activity. Activities will
help us improve and knowledgeable enough, it also can gain us a new skill. More
activities will increase our willingness to learn and be agitated to know more in our
program. In the span of 2 weeks, we will enjoy and be thankful that this program
helped us a lot in the career that we want to take.
F. Appendices (must be in scanned copy)
a. Copy of the recommendation letter from the school (if applicable)
b. Copy of the resume of the student
c. Accomplished Internship Evaluation Form d. Accomplished Internship Parental Consent e. Copy of medical clearance and proof of Hepatitis A and B vaccine f. Copy of the Time Card/ Attendance Report g. Copy of the certificate of completion with company seal signed by the HRD h. Pictures taken during the internship for documentation
