MOHAN MAREDDY Mobile: +91-9966694755

10th June 1994

JP Morgan Chase & Co. Email:
Mohanmareddy22@gmail.com

To be associated with a progressive organization that gives scope to apply my knowledge and skills, to be a part
of a team that dynamically works towards the growth of the organization.

PROFESSIONAL SUMMARY

➢ A dynamic, hands-on, detailed oriented, highly skilled and motivated software engineer with 9 years of
experience in the industry.
➢ Enhanced performance of Application Support Engineer Experience and Site Reliability Engineering working
closely with software Engineering, especially in the aspects of system performance and application support.
Provides leadership, training and feedback to ensure that teams perform to the best of their abilities and
deliver consistently.
➢ Exemplary verbal and written communicator who demonstrates professionalism and clearly conveys project
parameters to clients and team members.
➢ Good working experience with extensive exposure to Application Support and Enhancement projects in
Banking Domain (BFSI).
➢ Having good working experience with SQL, Autosys, GIT, Unix, ITRS, JIRA, Confluence and
ServiceNow.
➢ Having basic knowledge on AppDynamics and Splunk tools.
➢ Oracle Cloud Infrastructure Certified Foundation Associate.
➢ Having good working experience in handling incidents in customer facing environments.
➢ Proven ability in dealing with Production issues with quick turnaround time.
➢ Efficient in quickly understanding the technical and functional aspects of the problem reported and driving it
to resolution ASAP.
➢ Exposure to Agile work environments where customer comes above all.
➢ Effective communicator with proficient customer interaction skills.
➢ Good analytical and problem solving skills.
➢ Proven knowledge management skills and strong belief in knowledge multiplication.
➢ Open to new roles and process changes and ability to ramp up quickly.
➢ Got trained in SRE model.

PERSONAL ATTRIBUTES:
➢ Highly ambitious person with creative approach towards work
➢ Dedicated and committed to work, willing to take challenging roles, tough assignments and tough deadlines
to achieve organization goals.
➢ Optimistic, enthusiastic and good analytical and logical capability
➢ Quest for learning new things.
WORK EXPERINECE:
➢ Working for JP Morgan Chase & Co., Bangalore from June 2022 to till date.

➢ Worked for Wells Fargo, Bangalore from July 2019 to June 2022.

➢ Worked for Capgemini(Citibank), Chennai from March 2016 to March 2019.

Education Details
➢ B.Tech (Bachelor of Technology) from NBKR Institute of science and Technology, A.P 2015 with 80%.

Professional Experience:

Project # 1
Company: JP Morgan Chase & Co.,
Project: LoanIQ
Role: Production Support Engineer
June 2022 – Present

➢ As part of app support project, I am responsible for user issues for LoanIQ.
➢ Incident Management, Change Management process.
➢ Creating KB articles every now and then.
➢ Quarterly data report to the management.
➢ Autosys job monitoring and involving in Major incidents etc.
➢ Configuring alerts based on SLI, SLO’s.
➢ Good working experience in handling LoanIQ production issues, handling daily batch processing.
➢ Good working experience in analyzing the issue and providing the fix.

Project # 2
Company: WELLSFARGO
Project: SimCorp Dimensions
Role: Production Support Engineer with SRE adoption
July 2021 – June 2022
Roles and Responsibilities:
➢ As a part of App Support project I am responsible for configuring Job failure alerts, log monitoring, Disk, CPU
through ITRS Geneos tool.
➢ Health of any db and server or any service is in critical state/crossing the threshold values like CPU>70%,
Heap>70%, ZFS>70%, API Failures>10% for critical services will be receiving alert and depending on the
severity we will triaging and acting on it by informing to the relevant team.
➢ We need to check the health of Prod application windows and unix servers.
➢ Depending on the criticality will be raising the sev1/sev2/sev3 Jira ticket and assigning the ticket to relevant
team and in case of sev1 will be joining the sev1 bridge call and providing required information and used JIRA
as a ticketing tool.
➢ Good working experience on Linux and Windows Operating Systems.
➢ Good knowledge on methodologies like Agile and waterfall model for project planning and execution

Project # 3
Company: WELLSFARGO
Project: SimCorp Dimensions
Role: Application Support Engineer
July 2019 – June 2022
Description:
SimCorp Dimensions (SCD) is an integrated, automated and modular investment management software solution. The
suite of integrated solutions supports institutional investors in managing assets, reducing costs in the long term,
mitigating risks and ensuring optimal value for money. SCD is a scalable platform that enables sustainable growth
throughout the entire enterprise.
Roles and Responsibilities:
➢ Troubleshooting, diagnosing and fixing production software issues and performing software maintenance and
configuration changes
➢ Here I have good experience in handling of most of the tickets in ServiceNow and Jira board by initially
checking the prerequisites of in-take of work in the Jira board like checking for the Mandatory field’s in-place
like type, priority, affect versions, fix versions, components, labels, story points and ramping for the resource
etc.
➢ Understanding of the technical issue behind the day to day issues raised in production and provides a
solution whenever possible through research logs and tables escalate if necessary with useful data points
and provide regular updated until resolution.
➢ Responding to customer issues reported via chat, email or tickets within the stringent SLAs.
➢ Creating documents every now and then with analysis and resolution steps in shared folder.
➢ Reviewing documentation regularly and suggest improvements and feedback in order to keep it up to date.
➢ Quickly develop a fair understanding of the customer's use case so as to reduce the time spent while
resolving issues reported.
➢ Scheduling and executing deployments, monitoring the logs, testing and signing off the newly deployed
services and executing a safe rollback if necessary, within strict deadlines.
➢ Checking data consistency by executing SQL queries, make necessary modifications with prior approvals
and resolving high severity issues.
➢ I have involved in Database refreshes on weekly basis along with DBA team members.
➢ Creating Confluence links for the reoccurring issues along with resolution steps and respective contact
details.
➢ Having good experience in Change, Incident & Request Management.

Project # 4
Company: Capgemini(CITIBANK)
Project: Citi bank
Role: Application Support Engineer
March 2016 – Mar 2019
Description:
The scope of this project is to enable origination of personal loans in Citi Financial India Ltd (CFIL) instance with
availability of exiting functionalities in Citibank instance and provide a facility to upload and view the documents in
Documentum for Personal loans and Home loans that are booked under CitiFinancial India Ltd (CFIL).
Roles and Responsibilities:
➢ Impact analysis for the various change requests and enhancements.
➢ Provide health check report to the business on daily basis.
➢ Analyzing and Fixing Application/Production Issues.
➢ Evaluated all INCIDENTS (High Priority to Low Priority) on weekly.
➢ Keep Monitored ITRS tool whether Process & Activities are running as expected or not.
➢ Scheduling AutoSys jobs based on business requirement.
➢ Involved in Root cause analysis of the technical and business scenarios design.

I hereby declare that above mentioned details are true and correct to best of my knowledge.

Mohan M Date: