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Attachment - Report Justus
Attachment - Report Justus
DURATION: 8 WEEKS
DECLARATION
I do hereby declare without any doubt that the work presented on in this attachment report is
my own original work and independent work and it has not been presented before to the
Faculty of Science for the award of Bachelors in Information Technology of South Eastern
Kenya University. No part of this report shall therefore be duplicated without my prior
consent and that of the company.
INUSTRIAL SUPERVISOR………………………………………………………………….
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ACKNOWLEGEMENT
This attachment would not have been successful without the cooperation and support of a
number of people who enabled me to gain much more than what the industrial aspects of the
attachment could have given.
First, I would like to appreciate the Almighty God for the charitable time, strength and
aptitude that enabled me to complete my attachment period.
I wish to acknowledge the entire HARARATI ENT. LTD ICT fraternity for guiding and
supporting me to gain experience in several fields and making the working environment
conducive and friendly.
Finally, I would like to thank my loving parents for their support throughout the entire period
of my attachment.
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EXECUTIVE SUMMARY
This report is compiled in partial fulfillment of Bachelor of Science (Information
Technology) Degree at the South Eastern Kenya University and it serves to provide an
overview of what the student learned during the attachment period at HARARATI ENT. LTD
Head Office for the 8-week training. The sources used in writing this report includes;
observation of underwriting materials that has been carried out by the company and reading
from the internet. The report gives a brief description of the history of the organization and
the functions performed. The company’s complete range of products is mentioned.
Organizations hierarchy chart and brief introduction of ICT department where the student
was attached is outlined. The duties that were assigned to the student and the knowledge and
skills that were acquired are explained in detail. Evaluation of the company on SWOT
analysis is explained at length at the end of the report including conclusions and
recommendations for the future of the organization.
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Table of Contents
DECLARATION.........................................................................................................................................i
ACKNOWLEGEMENT..............................................................................................................................ii
EXECUTIVE SUMMARY..........................................................................................................................iii
LIST OF ABBREVIATIONS......................................................................................................................vii
CHAPTER ONE........................................................................................................................................1
1.1 Introduction.....................................................................................................................................1
1.2 Purpose............................................................................................................................................1
1.3 Scope and Limitations......................................................................................................................1
CHAPTER TWO.......................................................................................................................................2
2.1 HARARTI enterprises limited History...............................................................................................2
2.1.1 Our Mandate................................................................................................................................2
2.1.2 Vision............................................................................................................................................2
2.1.3 Mission.........................................................................................................................................2
2.14 Core Values....................................................................................................................................2
2.2 HARARTI ENTERPRISES LTD ORGANIZATION DESIGN.......................................................................4
2.2.1 HARARTI ENTERPRISES LTD ORGANIZATION STRUCTURE.............................................................4
2.2.2 ICT DEPARTMENT ORGANIZATION STRUCTURE...............................................................................5
2.2.3 Service Desk Functions.................................................................................................................6
2.2.4 Project Managers..........................................................................................................................7
2.2.5 Data Center...................................................................................................................................7
2.2.6 Business Continuity.......................................................................................................................7
2.2.7 Information Security.....................................................................................................................7
2.3 SWOT Analysis.................................................................................................................................8
CHAPTER THREE..................................................................................................................................10
3.1 Significance of Attachment............................................................................................................10
3.2 Description of Duties.....................................................................................................................10
3.2.1 Software Support........................................................................................................................10
3.2.2 Hardware support...............................................................................................................10
3.2.3 Help Desk....................................................................................................................................10
3.2.3 Computer operations..................................................................................................................11
3.2.4 Networking.................................................................................................................................11
3.3 Skills Attained................................................................................................................................12
4.0 CHAPTER FOUR..............................................................................................................................13
4.1 Summary and Recommendations..................................................................................................13
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4.4.1 Summary of attachment Activities..............................................................................................13
4.2 Problems Encountered..................................................................................................................13
4.3 Suggestions for Improvement on the Scheme...............................................................................14
References...........................................................................................................................................15
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LIST OF ABBREVIATIONS
ICT- Information and Communication Technology
IT – Information Technology
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CHAPTER ONE
1.1 Introduction
Any student of the South Eastern Kenya University undertaking Bachelor’s degree course in
Information Technology is required to undergo an industrial attachment for a period of at
least 8 weeks in a field relevant to their course of study. It is an essential requirement for
award of any undergraduate degree. The attachment is under supervision and intensive report
compilation required to be submitted to the University on completion.
1.2 Purpose
The report serves to summarize the activities and experience with HARARTI
ENTERPRISES LIMITED Head office. The following are the purpose of the program.
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CHAPTER TWO
The Hararati is an autonomous body established in 2000 through an Act of Parliament and is
charged with an umbrella responsibility of providing and managing a coordinated system of
transport and housing in the country.
2.1.2 Vision
To be a global leader in information technology services and innovation
2.1.3 Mission
To empower businesses through innovation technology solutions driving growth and
efficiency
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Team spirit
Integrity
Security
Excellence
Sustainability
Customer focus
Innovation
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2.2 HARARTI ENTERPRISES LTD ORGANIZATION DESIGN
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2.2.2 ICT DEPARTMENT ORGANIZATION STRUCTURE
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2.2.3 Service Desk Functions
ICT Scope of Services:
Software support
IP Telephony Support
Systems Development
Consultation
Provisioning
Hardware Support
Software Support
Infrastructure Support
Print/Photocopying/Scanning Support
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2.2.4 Project Managers
Plan, organize, direct and coordinate quality ICT projects
Responsible for developing timelines, setting budgets and assigning tasks within
information technology or telecommunications projects.
Activity and resource planning
Managing reports and necessary documentation
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2.3 SWOT Analysis
Strengths
The ICT department comprises of highly skilled employees who are determined to do their
work diligently to improve the performance of the entire organization.
The ICT department has staff that has staff that a have a positive attitude towards their work
an also like working a team.
The organization has adequate capital and funds to enable IT upgrade for example servers,
PC’s, applications etc. to enable efficiency and effectiveness.
The ICT department is well equipped with the necessary equipment needed to repair
machines and clean them too thus enabling the entire team to work effectively and efficiently.
Weaknesses
The organization is fully equipped with many computers especially the desktops whereby
other staff members in the organization have little skills in computers thus more support is
escalated to the ICT department enhancing a lot of work in the organization.
The ICT department has qualified staff but it is often understaffed since there are many times
when there is a lot of work and they can’t do it all at once hence they get fatigued and
sometimes don’t attend to their duties promptly.
The organization is fully equipped with many computers and other equipment with an
exception of printers to serve all the employees in the organization. Some employees share
these machines thus leading to delays in meeting deadlines.
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Opportunities
Hararati enterprises ltd has an opportunity to be the leading housing organization in East and
Central Africa and also has the capability to become the biggest sorganization.
Threats
Weather, climate, and climate change may affect the operations of Hararati enterprise ltd
because bad weather may lead to delays or even rescheduling of flight timelines.
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CHAPTER THREE
During the attachment, I assisted in the management and configuration of the company’s
network infrastructure. This involved tasks such as:
Providing technical support to staff was a key part of my role, which included:
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Troubleshooting and resolving software and hardware issues.
Educating users on best practices and new software tools.
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4.0 CHAPTER FOUR
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4.3 Suggestions for Improvement on the Scheme
The organization should consider providing the students on industrial attachment with
temporary user names to enable them practice on the ERP application.
The organizations should do orientation to interns in the ICT department on the
various departments so that they can be able to move around with ease while
providing technical support.
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References
Susanto, H. (2016). Revealing the Role of ICT for Business Core Redesign. Available at
SSRN.
Corporate Profile. (2019, January). Retrieved September 26, 2021, from www.kaa.go.ke
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