SOUTH EASTERN KENYA UNIVERSITY

INDUSTRIAL ATTACHMENT REPORT

SCHOOL: SCIENCE & TECHNOLOGY

DEPARTMENT: COMPUTER SCIENCE & TECHNOLOGY

ORGANIZATION: HARARATI ENTERPRISES LIMITED

NAME: JUSTUS K KIMANGA

REG NO: G127/2290/2021

FROM: 13th MAY 2024

TO: 5th JULY 2024

DURATION: 8 WEEKS
DECLARATION
I do hereby declare without any doubt that the work presented on in this attachment report is
my own original work and independent work and it has not been presented before to the
Faculty of Science for the award of Bachelors in Information Technology of South Eastern
Kenya University. No part of this report shall therefore be duplicated without my prior
consent and that of the company.

NAME ……………………………………………… REG NO ……………………………

SIGNATURE …………………………………………… DATE …………………………

HARARATI ENTERPRISE LTD SUPERVISOR

INUSTRIAL SUPERVISOR………………………………………………………………….

SIGNATURE……………. DATE…………………. STAMP……………………………….

Page | i
ACKNOWLEGEMENT
This attachment would not have been successful without the cooperation and support of a
number of people who enabled me to gain much more than what the industrial aspects of the
attachment could have given.

First, I would like to appreciate the Almighty God for the charitable time, strength and
aptitude that enabled me to complete my attachment period.

I wish to acknowledge the entire HARARATI ENT. LTD ICT fraternity for guiding and
supporting me to gain experience in several fields and making the working environment
conducive and friendly.

Finally, I would like to thank my loving parents for their support throughout the entire period
of my attachment.

Page | ii
EXECUTIVE SUMMARY
This report is compiled in partial fulfillment of Bachelor of Science (Information
Technology) Degree at the South Eastern Kenya University and it serves to provide an
overview of what the student learned during the attachment period at HARARATI ENT. LTD
Head Office for the 8-week training. The sources used in writing this report includes;
observation of underwriting materials that has been carried out by the company and reading
from the internet. The report gives a brief description of the history of the organization and
the functions performed. The company’s complete range of products is mentioned.
Organizations hierarchy chart and brief introduction of ICT department where the student
was attached is outlined. The duties that were assigned to the student and the knowledge and
skills that were acquired are explained in detail. Evaluation of the company on SWOT
analysis is explained at length at the end of the report including conclusions and
recommendations for the future of the organization.

Page | iii
Page | iv
Page | v
 Table of Contents
DECLARATION.........................................................................................................................................i
ACKNOWLEGEMENT..............................................................................................................................ii
EXECUTIVE SUMMARY..........................................................................................................................iii
LIST OF ABBREVIATIONS......................................................................................................................vii
CHAPTER ONE........................................................................................................................................1
1.1 Introduction.....................................................................................................................................1
1.2 Purpose............................................................................................................................................1
1.3 Scope and Limitations......................................................................................................................1
CHAPTER TWO.......................................................................................................................................2
2.1 HARARTI enterprises limited History...............................................................................................2
2.1.1 Our Mandate................................................................................................................................2
2.1.2 Vision............................................................................................................................................2
2.1.3 Mission.........................................................................................................................................2
2.14 Core Values....................................................................................................................................2
2.2 HARARTI ENTERPRISES LTD ORGANIZATION DESIGN.......................................................................4
2.2.1 HARARTI ENTERPRISES LTD ORGANIZATION STRUCTURE.............................................................4
2.2.2 ICT DEPARTMENT ORGANIZATION STRUCTURE...............................................................................5
2.2.3 Service Desk Functions.................................................................................................................6
2.2.4 Project Managers..........................................................................................................................7
2.2.5 Data Center...................................................................................................................................7
2.2.6 Business Continuity.......................................................................................................................7
2.2.7 Information Security.....................................................................................................................7
2.3 SWOT Analysis.................................................................................................................................8
CHAPTER THREE..................................................................................................................................10
3.1 Significance of Attachment............................................................................................................10
3.2 Description of Duties.....................................................................................................................10
3.2.1 Software Support........................................................................................................................10
3.2.2 Hardware support...............................................................................................................10
3.2.3 Help Desk....................................................................................................................................10
3.2.3 Computer operations..................................................................................................................11
3.2.4 Networking.................................................................................................................................11
3.3 Skills Attained................................................................................................................................12
4.0 CHAPTER FOUR..............................................................................................................................13
4.1 Summary and Recommendations..................................................................................................13

Page | vi
4.4.1 Summary of attachment Activities..............................................................................................13
4.2 Problems Encountered..................................................................................................................13
4.3 Suggestions for Improvement on the Scheme...............................................................................14
References...........................................................................................................................................15

Page | vii
LIST OF ABBREVIATIONS
ICT- Information and Communication Technology

IT – Information Technology

SWOT- Strengths, Weaknesses, Opportunities and Threats

PDC- Primary Data Center

SAP- System Applications and Processes

ESS- Employee Self Service

Page | viii
 CHAPTER ONE

1.1 Introduction
Any student of the South Eastern Kenya University undertaking Bachelor’s degree course in
Information Technology is required to undergo an industrial attachment for a period of at
least 8 weeks in a field relevant to their course of study. It is an essential requirement for
award of any undergraduate degree. The attachment is under supervision and intensive report
compilation required to be submitted to the University on completion.

1.2 Purpose
The report serves to summarize the activities and experience with HARARTI
ENTERPRISES LIMITED Head office. The following are the purpose of the program.

i. To output the knowledge and skills acquired in classroom to a working

environment.
ii. To translate the theories and assignments learnt in class into an actual working
environment.
iii. To assess interest of the learner in occupation he or she intends to undertake.
iv. To expose the learner to work methods not learned in class and to provide access of
equipment and devices that are not available at the university.

1.3 Scope and Limitations

During the attachment period, the student was involved in hardware support, software
support, network support and printer support. This report will only cover the parts of the
projects and activities done by the student. The experience during the 8 weeks period has
helped the student to achieve the objectives of the attachment.

Page | 1
 CHAPTER TWO

2.1 HARARTI enterprises limited History

The Hararati enterprises limited Head Office is located in Nairobi alongside Kangundo Road.

The Hararati is an autonomous body established in 2000 through an Act of Parliament and is
charged with an umbrella responsibility of providing and managing a coordinated system of
transport and housing in the country.

2.1.1 Our Mandate

The Hararati enterprises, established in 2000 under parliament Act, Chapter 395 of the Laws
of Kenya, provides facilitative infrastructure for technology services and housing between
Kenya and the outside world. Its main functions are:

 IT support and helpdesk

 Network management
 Cybersecurity
 Data management
 Cloud services
 Software development
 System integration
 IT consulting
 Project management
 Technical training

2.1.2 Vision
To be a global leader in information technology services and innovation

2.1.3 Mission
To empower businesses through innovation technology solutions driving growth and
efficiency

2.14 Core Values

 Customer focus

Page | 2
 Team spirit
 Integrity
 Security
 Excellence
 Sustainability
 Customer focus
 Innovation


Page | 3
2.2 HARARTI ENTERPRISES LTD ORGANIZATION DESIGN

2.2.1 HARARTI ENTERPRISES LTD ORGANIZATION STRUCTURE

Page | 4
2.2.2 ICT DEPARTMENT ORGANIZATION STRUCTURE

Page | 5
2.2.3 Service Desk Functions
ICT Scope of Services:

 ICT Hardware & Infrastructure support and maintenance

 Software support

 IP Telephony Support

 Network & Internet support

 Service Desk support

 Systems Development

 Scan, File and Print services support

 Consultation

Service Desk Scope of Services:

Objective - to automate and manage ICT requests. Services provided:

 Provisioning

 Hardware Support

 Software Support

 Infrastructure Support

 Print/Photocopying/Scanning Support

 General IT Queries & Consultation

Service Desk In house admin and management: Outsourced services

 User Support & Computer Hardware Maintenance

 Networking and Communications Device Maintenance

 Managed Printing & Imaging

Page | 6
2.2.4 Project Managers
 Plan, organize, direct and coordinate quality ICT projects
 Responsible for developing timelines, setting budgets and assigning tasks within
information technology or telecommunications projects.
 Activity and resource planning
 Managing reports and necessary documentation

2.2.5 Data Center

 Centralizes an organization's shared IT operations and equipment for the purposes of
storing, processing, and disseminating data and applications

2.2.6 Business Continuity

 creating a system of prevention and recovery from potential threats to a company

 Backing up organization data in case of unplanned outages.

2.2.7 Information Security

 Protecting the confidentiality of data

 Preserving the integrity of data

 Proactively identify risks and propose viable mitigation steps

 Promote the availability of data for authorized use

Page | 7
2.3 SWOT Analysis
Strengths

The ICT department comprises of highly skilled employees who are determined to do their
work diligently to improve the performance of the entire organization.

The ICT department has staff that has staff that a have a positive attitude towards their work
an also like working a team.

The organization has adequate capital and funds to enable IT upgrade for example servers,
PC’s, applications etc. to enable efficiency and effectiveness.

The ICT department is well equipped with the necessary equipment needed to repair
machines and clean them too thus enabling the entire team to work effectively and efficiently.

Weaknesses

The organization is fully equipped with many computers especially the desktops whereby
other staff members in the organization have little skills in computers thus more support is
escalated to the ICT department enhancing a lot of work in the organization.

The ICT department has qualified staff but it is often understaffed since there are many times
when there is a lot of work and they can’t do it all at once hence they get fatigued and
sometimes don’t attend to their duties promptly.

The organization is fully equipped with many computers and other equipment with an
exception of printers to serve all the employees in the organization. Some employees share
these machines thus leading to delays in meeting deadlines.

Page | 8
Opportunities

Hararati enterprises ltd has an opportunity to be the leading housing organization in East and
Central Africa and also has the capability to become the biggest sorganization.

Threats

Weather, climate, and climate change may affect the operations of Hararati enterprise ltd
because bad weather may lead to delays or even rescheduling of flight timelines.

Page | 9
 CHAPTER THREE

3.1 Significance of Attachment

 It has helped me to assess the occupation of the career that I plan to specialize in
future.
 The program has enabled me to be exposed to the real world with a lot of ease to fit in
than what the course could have given me.
 It has enhanced my rapport and network with the company giving me a good
opportunity of job entry

3.2 Description of Duties

3.2.1 Network Administration

During the attachment, I assisted in the management and configuration of the company’s
network infrastructure. This involved tasks such as:

 Monitoring network performance.

 Configuring routers and switches.
 Troubleshooting network issues.

3.2.2 System Maintenance

I participated in regular system maintenance activities, including:

 Performing software updates.

 Conducting hardware diagnostics and repairs.
 Ensuring data backup and recovery procedures were in place.

3.2.3 Software Development

I was involved in software development projects, where I:

 Assisted in coding and debugging applications.

 Participated in software testing and quality assurance.
 Worked on user interface design and implementation.



3.2.4 Technical Support

Providing technical support to staff was a key part of my role, which included:

 Responding to IT support tickets.

Page | 10
 Troubleshooting and resolving software and hardware issues.
 Educating users on best practices and new software tools.

Page | 11
 4.0 CHAPTER FOUR

4.1 Summary and Recommendations

4.4.1 Summary of attachment Activities

The job scope and duties assigned focused primarily on hardware support, software support,
network support, Consultation support, infrastructure support and also print services support.
The work was highly relevant to the field of study in Information Technology as it includes
all technology aspects. During the period of attachment, valuable knowledge was gained
through active participation and inquisitive learning. Knowledge on how to handle hardware
devices for example repair, parts replacement, cleaning and maintenance was acquired. Use
of business application software in particular SAP was explored. Knowledge on servers, LAN
connection and IP phones was also gained. Skills learnt included build of good rapport with
the staff and confidence in communication with senior managers. This industrial attachment
proved to have highly supplemented the student’s insight in the technology world. It was a
beneficial and educating experience.

4.2 Problems Encountered

 Limited access to company’s system; The confidentiality and controlled access of
Navision system through administration and access password for login limited the
practice of the concept covered during the industrial attachment.
 Limited period for training on the activities done by the company and on the ERP
application used.
 It took me longer to familiarize with the different departments since the organization
is large and there are too many offices at the Kenya Airports Authority.

Page | 12
4.3 Suggestions for Improvement on the Scheme
 The organization should consider providing the students on industrial attachment with
temporary user names to enable them practice on the ERP application.
 The organizations should do orientation to interns in the ICT department on the
various departments so that they can be able to move around with ease while
providing technical support.

Page | 13
References
Susanto, H. (2016). Revealing the Role of ICT for Business Core Redesign. Available at
SSRN.

Rachet, B. (2014). Swot Analysis of Apple Inc. Docs. school Publications.

Corporate Profile. (2019, January). Retrieved September 26, 2021, from www.kaa.go.ke

Page | 14