CURRICULUM VITAE

Shivaji Ankar Mobile:+91 7893628111

Mail Id:Shivaji.ankar@gmail.com

Career Summary

System Administrator with 9+ years of experience in System maintenance and Server management, providing quality Technical support
using Windows operating system, installations, configuration and troubleshooting of desktop applications, handling resources, and
taking care of the desktop unit and Virtualization like azure virtual desktop, Microsoft Azure, office365, Amazon web Services and
VMware vSphere.

Areas of Expertise

 Microsoft Azure Administrator(AZ-104)  Windows Server Management

 Azure Virtual Desktop(AZ-140)  Group policies
 VMware Vsphere (ESXI 6.0,5,7and 7.0)  Blade Servers
 Amazon Web Services(Architect Associate)  RAID levels
 Backup,
 Microsoft Office 365  Patch updates
 Azure active Directory.  Desktop troubleshooting and Management
 Azure Virtual Machine

Professional Summary

• Currently working as a Lead System Administrator in ACCEL LIMITED.

• Managing and configuring office 365 products like PowerPoint, MS Excel Sheet, Microsoft Team, Microsoft Outlook Admin
panel, Exchange Online and complete office 365 cloud server.
• Configuring and managing Azure AD Connect and Azure AD issues relating to Office 365, Virtual Machines, storage accounts,
Resource group, Azure AD Domain and Microsoft Azure Active Directory.
• Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating
systems, Microsoft application software and peripherals, 2003, 2008 Servers.
• Installing RAM, Hard disks, configuring BIOS for above servers
• Handled Netback up on daily, weekly and monthly.
• Expert in configuring Active Directory Domain Controller.
• Configuring & Managing ADC, OU’S, DNS, DHCP & Active Directory.
• Creating users in AD-DS and User logon, Password policies.
• AD domain controller migration 2008 to 2019 skill and experience.
• Installing and updating the Antivirus like Symantec end point protection and McAfee.
• Create, Manage, and Deploy Applications in Microsoft SCCM.
• Handled and configuring HP ILO.
• Maintenance of IBM servers (XSERIES 335, XSERIES 336, XSERIES 445)
• Managing windows patch Management. Maintenance of Hp servers.
(ProLiant DL320, DL360, DL380, DL580, DL585, DL760)

Experience Summary

1. Company : ACCEL LIMITED

Designation : System Administrator
Duration : June 2023 to Till now

Profile:
 Managing and maintaining over 45 branches around Hyderabad and other multiple locations.
 Working as a Team Lead and handling the team of 5 resources.
 Monitoring hardware health status of physical 22 servers like HP, DELL.
 The setup and maintenance of new infrastructure of windows 2008, windows 2012 R2 Server edition, Domain
Controller, DNS Servers, DHCP Servers and File Servers.
 Managing and maintaining Data Centre with windows 2008, 2012 Environment over 600 machines.
  Installing Hyper-V, Configuring the Virtual Machines and Virtual Hard Disks.
 Office 365/ Exchange online - Administration-User Management
 Microsoft Azure administration - ads moves, and changes.
 Working as an escalation point for desktop support unit.
2. Company : K Computers
Designation : System Administrator
Duration : July 2021 to June 2023
Client : AP Mahesh Co-Operative Urban Bank Limited

Profile:
 Taking care of trainings to new resources and on-boarding and off boarding.
 manage Azure AD resources in a directory such as create or edit users, assign administrative roles to others, reset user
passwords, manage user licenses, and manage domains.
 Daily meetings with clients and management about operational issues.
 Handling escalation issues of service request and Incident tickets.
 Joining vendor cases call which is not delivered on time.
 Managed Windows server patching.
 Managing Backups for server backups, Desktop backups and user Data backup.
 Upgrading Active Directory Domain Services from 2008 R2 to 2012 R2
 Troubleshoot and resolve Active Directory, GPO, Active Directory Federated Services, and password/identity
management systems.
 Responds to hardware and software help desk calls.
 Configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP,
Group Policy and Organizational Units.

3. Company : Candor brawn retail Pvt Ltd.

Designation : System Administrator.
Duration : Dec 2019 to July 2021.
Profile :
 Working as a VIP support and handling the team of 5 resources.
 Working as a first level of escalation point and providing root cause analysis.
 Sharing the status reports to the management about the pending/completed work.
 Work assigning to the engineers to close tickets with in SLA time.
 Giving Knowledge Transfer and training to new resources.
 Joining conference calls whenever required for technical issues.
 Working on Active directory for providing access and permissions to users.
 Knowledge of DNS, DHCP, Domain controllers, Registry and Group policies.
 Working on service request, Incident and work order (problem) tickets.
 Working on IOS devices of VIP users.
 Configuring outlook app in users Handsets.
 Managing Active Directory users and computers.
 Patch management using other tools such as SCCM etc.
 Monitoring applications for managed users and systems.
 Deploying and managing the Configuration Manager client.
 Configuration of an operating-system deployment strategy by using SCCM.
 Implementing Endpoint Protection for managed PCs.
 Microsoft OUTLOOK 2007 and 2010 configuration and Managing and .PST and .OST files backup and Archive the Users
Mails.

4. Company : CMSIT {permanent}

Designation : Desktop Management and Desktop L2 Engineer
Duration : Aug 2014 to Dec 2019
Client : Motilal Oswal securities limited and Bhartiaxa life insurance
Profile :
 Following policies and standards in the corporate IT helpdesk.
 Taking escalation tickets from HPSM ticketing portal and resolving the issues.
 Testing software’s and creating sop’s to the engineers.
 Troubleshooting of issues after re-build of Laptops or Desktops.
 Call logging for defective parts of Dell, Lenovo Laptops which is in warranty.
 Return of unwarranted defective parts to stores, maintains the proper inventory.
 Taking ownership of calls and handling it when manager is not available.
 Work with multiple team members by Joining Call Conference.
  Configuration, troubleshooting of Wireless devices like Laptops, Mobility services.
 Configuration of Local and Network Printer/Scanners..
 Providing all network support and solving Network related Problems such as Connectivity of Network of Desktop
Systems.
 Cisco IP Phones Cisco Call Manage-changes
 Configuring and installing LAN cards, Network Printers etc
 Validating and Acknowledging alerts events related to OS and
 Take necessary actions like logging case, proper updates frequently& and follow up on all open cases
 Working on tickets and resolving the issues over telephone or visiting user desks
 Using Remote control software like WebEx to rectify issues.
 Handling escalation issues raised by users.
 Deploying Software’s using SCCM tool.
 Working on end-of-life laptops for the replacement.
 Working with desktop L3 engineers for OS issues on laptops and desktops
 Monitoring and resolving the tickets to not breach the SLA time.
 Configuration and troubleshooting of One Drive and VPN issues.
 Configuration and troubleshooting for all Desktop/Laptop Applications.
 Working with Anti-Virus and Bit locker team for Laptop/Desktop issues.
 Worked as a L1 engineer for desktop support.
 Worked in Inbound/outbound process for technical support.
 Removing blacklisted/unauthorized software’s which is installed by user.
 Application support for Microsoft Office products
 Worked on both voice and chat process.
 Providing user data restoration if any data loss via third part software’s.
 Hardware replacements like Hard disk, RAM, mouse, keyboarded.
 Re-imaging the Desktops and Laptops via MDT server.
 Proactive floor walking to figure out un-used systems and removal.
 Working on virus attack alerts and resolving the issues.

Educational Qualification

 MBA in JNTU University (2015)

 BSC MPC from Kakatiya University (2003)
 Intermediate (MPC)
 SSC

Technical Qualification

 MCSA - Microsoft Certified System Administrator (ID : SR5316739)

 PGDCA in Universal Institute of Computer Technology
 Knowledge on MCSA, Exchange Server, Windows OS from Fusion IT Solutions

Personal Profile

Father Name : Satyanarayana

Age : 43 Years
Languages Known : English, Telugu, and Hindi
Strengths : Positive attitude, enthusiast and flexible
Hobbies : Playing caroms, chess; playing with my kids.

Declaration

The above mentioned information is true and correct to the best of my knowledge and belief. If I am selected and given a
chance to serve in your esteemed organization I shall prove my best and ability to the entire satisfaction of my superiors.

Place: Yours Faithfully

Date: