C H A R L E Y E.

G R A Y, PMP
Residence: 512.614.2226 Cedar Park (Austin) Texas 78613 Email: rgray42@austin.rr.com Cell: 512-350-4090 ____________________________________________________________________________________________

Summary of Leadership Qualifications

An Accomplished Senior Level Technology Executive, with Extensive Experience & Notable Achievement in: IT Strategy and Operational Methodologies Development. Strategic Business Process Reengineering, Analysis & Design. Project/Program Management and Methodology Development. Multiple Platforms and Technologies including IT and Network Security Award Winning Customer Service Honored with awards from both IBM (IBM Means Service Award) and EDS (Q-EDS) for Outstanding Performance and Customer Service. The EDS award is particularly notable, since I was a vendor and this internal recognition has never before been awarded outside the company. Team Management and Vendor Management Able to Lead Effectively in any technical environment while engaging successfully with stakeholders across the enterprise, customers, vendors, and Business Partners. Distinguished Technical Specialties: PMP Certification from the Project Management Institute, with specialization in: MS Project, SDLC, Multiple Project Management Methodologies, including Method/1, EPMM and Solutions Delivery Methodology (SDM). Extensive Experience with PMI / PMBOK and SEI / CMM Level 5 Best Practices. Niku / CA Clarity Functional Training and Certification for IT Portfolio Management & Governance. ITIL Foundation Service Management Certification Software Development Life Cycle Expertise. Six Sigma Green Belt. SAP Experience. IBM: 15 Years Experience and Extensive Technical Training in a wide variety of Computer Systems and Platform Technologies: Mainframe / Mid-range / Distributed Systems / Client-Server / Wintel Platforms / Unix & AIX / Telecommunications IBM, Cisco, and other vendors.

Business Process Design and Re-engineering in conjunction with technology implementation and
methodology development.

Experience Highlights
Career path has been characterized by high profile, long-term, senior consulting assignments as well as permanent project management employment. SR. INFRASTRUCTURE PROJECT MANAGER, ACS/Xerox, Austin, Texas February 2011 to Present

Company provides hosted, end-to-end, solutions for government electronic benefits transfer and electronic payment card processing for 40 states and Federal government benefit programs. Implemented complete DR infrastructure, servers, SAN storage, and telecommunications, to replace the primary data center, in the event of a disaster, using VMWare and virtualization, among other technologies. Also planned and rd executed the migration of 150 remote sites and 3 party processors for automated network failover. Implemented CMDB (Configuration Management Data Base) based on ITIL principles using Oracle Grid Control as the primary tool to manage infrastructure and applications in two large data centers involving 275 servers plus associated SAN and Telecomm infrastructure. Planned and managed Trip Wire implementation (Intrusion Detection Security Software) in compliance with PCI (Payment Card Industry) requirements in very tight schedule. Also, Program Manager overseeing multiple security projects and initiatives.

Responsible for the management and delivery of infrastructure Implementation projects. Responsible for overall project management and contract compliance for scope of work related to Infrastructure Implementations. Develop and implement project management plans, then tracks progress against plan and objectives. Work directly with the Customers, PSG Software and Operations Team, and lead and participate in meetings. Manage Issues and Risk identification and resolution, escalating problems as necessary. Manage all project staff and resource planning and allocation issues to the project work plan. Identify and ensure dependencies on peripheral services are met and work with the vendors to ensure compliance Execute the DR plan with the Implementation team and ensure completeness of DR testing based contractual obligations. Conduct Issues/Risk Management and Mitigation. Oversee Quality, Change and Configuration Management. Provide status reports and deliver presentations to leadership and project stakeholders. Support operations project management office for developing practical and repeatable processes. SENIOR PROJECT MANAGER, Avery Dennison Corp, Los Angeles, California. Oct. 2010 Feb. 2011

Enterprise Mission Critical Migration and consolidation of 3 separate data centers in the Northeastern U.S. into a single new data center in Virginia. Also migrated 3 European data centers and associated telecommunications. Data Centers host Oracle Database / ERP / Financials applications and other enterprise applications. (AIX P-Series Servers, Windows Servers, SAN storage and switches, Tape Library, TSM (Tivoli Storage Manager), Network switches and routers, firewalls, etc.) Took this project through contracting, planning and migration. These data centers and applications are global in scope and support approximately 66 Avery manufacturing sites worldwide, along with many other aspects of Averys business operations. This is Avery's largest and most critical program. It involves all the companys Data Centers and the complete IT organization. Project involves multiple vendors and vendor management. PROGRAM MANAGER/RELEASE MANAGER, Time Warner Cable, Charlotte, NC May 2010 Oct. 2010

Manage multiple application development projects and monthly software releases for the Advanced Agent Desktop (AAD) system. AAD Advanced Agent Desktop is an application used across the enterprise by customer service agents to interface to billing internal systems trouble management systems, diagnostic tools and a wide variety of external systems for payments and fraud management etc. Manage the pipeline and schedule from inception through delivery for numerous application enhancements integration with additional systems, support for new business initiatives, defect fixes etc., in a fast paced environment consisting of 30 Developers, 5 Quality Assurance, 3 Business Analysts, 5 Operations and support personnel, both onshore and offshore. Manage relations and interface with PMO (Project Management Office) and internal infrastructure and technical team. SENIOR PROJECT MANAGER, Avery Dennison Corp, Los Angeles, California. Aug 2009 Oct. 2010

Managed a complete infrastructure refresh for Avery's Rochester NY Data Center. Data Center hosts Oracle Database / ERP / Financials applications. We are replacing with all new infrastructure (AIX P-Series Servers, SAN storage and switches, Tape Library, TSM, Network switches, etc.) and migrating from IBM DS 4800 to Net App (IBM N-Series) filers in the process. Led this project throughout complete life cycle: from RFP, through Business Case / AFE, through contracting, planning and implementation. This data center and its applications are global in scope and supports approximately 66 Avery manufacturing sites worldwide. This is one of Avery's top 20 most critical projects. Project involves multiple vendors and vendor management. Also managed a second project to plan and implement a comprehensive Disaster Recovery (DR) solution for the above data center and applications. Under my leadership, this solution has been planned, designed and budget estimated. It is awaiting completion of the above technology refresh before implementation. Recommended by senior management for a senior level project management role in another upcoming project to consolidate several data centers and migrate all of Avery's data centers to a new hosting vendor at new hosting sites.

SENIOR PROJECT MANAGER, Wachovia / Wells Fargo Bank, Charlotte, North Carolina.

Dec 2007 to May 2009

IT Project Management Center (PMC) in a large commercial bank. Managed the implementation of: IT hardware and software infrastructure enhancements, utilizing Computer Associates (CA) MICS, Tivoli Storage Manager (TSM), and EMC Storage Area Network (SAN) infrastructure in compliance with EPMM methodology. Major projects include: MICS Platform Re-Engineering and Data Warehousing - Re-architecting and updating MICS, a mainframe capacity planning / performance tuning tool from Computer Associates. Project also included designing and implementing several data warehouses for specialized purposes such as billing and charge-backs. TSM for London Data Center - Implemented Tivoli Storage Manager (software and hardware infrastructure) in Wachovia's London Data Center. This is a system for managing and performing daily tape and SAN backups for all the application servers in the London Data Center. Developed and presented Business Case through the investment review and funding approval cycle. Performed budget / financial tracking, along with managing project execution.

Storage Area Network Nominal Growth Project - Added SAN storage in multiple data centers to accommodate growth. Developed and presented Business Case through the investment review and funding approval cycle. Performed budget / financial tracking, along with managing project execution. SENIOR PROJECT MANAGER, TIAA-CREF, Charlotte, North Carolina. May 2006 Nov 2007

A non-profit financial services organization, specializing in annuity products. As a member of the Project Support Office (PSO) I led project teams in the development of: Infrastructure Enhancements, IT Security Projects, Computer Associates, eTrust and Identity Management. Utilizing D3, Arcsight, Business Process Engineering, Service NOW, Lawson, Econometrix, SQL, Aveksa, Computer Associates (CA) Clarity, and Database Interface technologies and applications. Major projects include: Identity and Access Management Enterprise Implementation multiyear project to implement CA Identity Manager for the enterprise. Work included hardware and software planning, procurement, installation, configuration and extensive customization, vendor management for multiple CA onsite consultants, and user training and rollout. Network Security Analysis and Risk Assessment Led cross-functional teams involving network security, telecommunications, LAN/WAN, and multiple departments to identify and analyze network security risks. ArcSight Implementation A telecommunications network security risk identification and analysis tool which significantly improved network security. Hardware and software procurement, installation, configuration, and rollout. Aveksa Implementation Online tool for maintaining and auditing access lists to all applications in the enterprise. This allowed application owners and responsible authority to audit and maintain who had access to their applications. Security Incident / Case Management Tool Implementation Led the development of requirements, RFP, review and selection of software application tools from multiple vendors. Worked closely with the chosen vendor, D3 Technologies, to procure and install hardware and software, configure, customize, test and roll out the application. Novell Elimination Project Led enterprise effort to determine applications and users which had continuing requirements for Novell on the desktop. Coordinated with help desk to notify users and remove Novell from most of the desktops at TIAA-CREF. This extensive effort saved the company over $800,000 in annual licensing fees. SENIOR PROJECT MANAGER, GMAC Insurance, Winston Salem, North Carolina. April 2004 Dec 2006

Recruited to drive a series of process improvements in IT project management, and to establish well-defined methodologies for project planning, staffing, and resources. Conducted a comprehensive analysis of the organization in order to identify multiple, incompatible methodologies, and then built a methodology council to propose improvements to bring in and effectively manage both business and technical projects. Led large enterprise-wide software and infrastructure implementations: Tivoli Workload Scheduler and Niku Clarity Enterprise Project Portfolio Management system. Developed and improved processes and participated in methodology development and overall process improvement. Developed strategy for ITIL Service Management implementation. Six Sigma Orange Belt Training. Major projects include: CA (Niku) Clarity Implementation - Directed the implementation of the Niku Clarity Enterprise Project Portfolio Management system, a single repository for all projects and resources across the enterprise. For this one-year implementation, completed intensive Niku boot camp, coordinated information between Unix and Oracle specialists,

and guided project methodology development and overall process improvement in order to maximize the applications functionality. Directed cross-functional teams in matrix environments. Tivoli Workload Scheduler Implementation and Migration - Successfully managed the enterprise-wide implementation of Tivoli Workload Scheduler, an end-to-end solution to schedule and track batch processes from IT as the central point of control. Led cross-functional teams in migrating three distinct, incompatible batch schedulers into Tivoli from a multi-tiered Unix, Windows, and Mainframe network. Enhanced application functionality to provide for step-level dependency, and performed manual coding to accommodate different time zones. Project Prioritization System - Developed a project management prioritization system, requiring specific criteria in order to calculate a project ranking between 0 and 1,000, with that number serving as a strong guideline for the panel prioritizing projects across the enterprise. ITIL Strategy Development - Developed the strategy for ITIL Service Management implementation to establish a series of guidelines and best practices for effective IT department operation. Integrally contributed to the planning team, which decided to bring in a consultant, conduct an initial assessment, and recommend a proposal. Implementation of the fundamentals only is projected for $1 million, with full implementation for $6 million over 24 months. SENIOR PROJECT MANAGER, GlaxoSmithKline, Raleigh/Durham, North Carolina. A global player in the production and marketing of pharmaceutical products. MERPS Project - Utilized pharmaceutical experience to direct the mission-critical implementation of an SAP-based strategic ERP infrastructure to support manufacturing operations worldwide using Validated Systems Methodology. The technology constituted a fully FDA validated system to provide extensive, rigorous documentation requirements specific to the pharmaceutical industry. Validated Systems Methodology is officially designated Title 21 CFR Part 11. Program had stringent budgetary and scheduling requirements. Managed multiple project teams in the U.S. and Britain. Intensive participation in vendor management and stakeholder management. Achieved full FDA validation of the system implementation and operation. Significantly strengthened the corporate Disaster Recovery Plan through the creation and installation of a computer back-up system and network at a satellite location which mirrored the primary data center. SENIOR PROJECT MANAGER, Capital One, Richmond, Virginia. July 2002 Jan 2003 March 2003 Dec 2004

Coordinated and facilitated the successful implementation of multiple projects to support two multi-million dollar mission critical projects utilizing PMI principles and Capital Ones SDM methodology. High Availability and Disaster Recovery ZCAP Program - Directed the high-profile ZCAP implementation, a series of state-of-the-art initiatives to ensure 24/7/365 continuous global availability of the primary mainframe system. MCDREX Program - Managed the $32 million, Mission Critical Disaster Recovery Program to establish the firms ability to recover all critical applications across all major platforms and technologies in the event of catastrophe to the primary data center. Directed 400 technical and business specialists on cross-functional teams in the planning of a series of five technology initiatives to install new components, servers and networks at remote facilities. SENIOR PROJECT MANAGER, Winstar Professional Services, Dallas, Texas. Feb 2000 April 2001

Collaborated in the development of sales/delivery processes and project management methodologies. Oversaw the full life cycle of various IT and telecommunications projects. Served as client liaison to define infrastructure requirements and solutions needed to support client operations and allow for future growth. Determined the feasibility to deploying DSL technology to 17,000+ sites for a large enterprise. Implemented a Voice-over ATM solution for Curry Financial Services and their dot.com subsidiary. Created IT and LAN/WAN telecommunications infrastructure design for a large financial services call center. This involved replacing IVR/Auto-dialer/call routing using Lucent/AVAYA equipment. Additionally, this involved replacing local area networks and desktop systems for call center agents. Managed multiple projects to implement voice/video/data compression equipment on telecommunication networks for Ticketmaster call centers across multiple cities nationwide, dramatically reducing network costs.

SENIOR PROJECT MANAGER, Satama Interactive, Dallas, Texas.

1999

A web site, e-commerce, and multi-media development firm. Managed the formulation of web site designs, flash animation and navigational architecture. Supervised and evaluated testing of all databases and programming links. Consulted with executives of Hillwood Development (a Ross Perot, Jr. real estate company) to develop a comprehensive online and multi-media presence which effectively promoted the strategic mission of this organization. Mr. Perot adopted these into a coordinated program for presentation to business and political leaders in Europe, the USA, and worldwide. SOFTWARE DEVELOPMENT MANAGER, Hypercom, Phoenix, Arizona. 1999

Managed a team of 40 Developers and a Business Analyst in the creation of customized software applications for large banks and credit card companies. Reorganized and streamlined processes to improve efficiency and prioritize a backlog of 100+ projects. Active involvement in project management and full software development life cycle. Dramatically reduced project backlogs while improving customer service and initiating new strategic projects to support the companys marketing and business development efforts. PROJECT MANAGER, TIG Insurance, Irving, Texas. 1998 1999

Directed multiple and concurrent applications development and production support projects in a mainframe/client server setting for an IBM outsourcing contract. Fostered effective communication between clients, executives and technical staff in a matrix management environment. Full SDLC (Software Development Life Cycle) OPERATIONS MANAGER, Blockbuster Online Services, Dallas, Texas. 1997

Managed development and operation of websites for on-line music, video, books and games stores. Implemented process enhancements to facilitate e-commerce and e-business development initiatives. Interfaced closely with financial and programming staff to create synergistic sales analysis and reporting tools. Implemented IVR and call routing equipment and managed call center personnel, while managing liaison with Blockbuster IT organization. SYSTEMS ENGINEERING/TECHNICAL SALES/OPERATIONS SUPPORT/CUSTOMER SERVICE. IBM Corporation, Dallas / Austin / Oklahoma City. 1979 - 1994

Planned business growth strategies, guided marketing direction and provided pre/post sales technical support. Led teams to create and deliver technical solutions to major Fortune 500 clients. Oversaw Operations and Technical Support and led Crisis Management for large Fortune 500 customers such as EDS / GM, Frito-Lay, Hertz, Texaco, and many others. Served as Customer Advocate and interfaced between clients and IBM development groups to ensure account needs were addressed. Honored with the Electronic Data Systems Quality Award for Outstanding Service & Support, Q EDS Red Crystal Apple. This award has never been awarded outside of EDS. Recipient of the IBM Means Service Award for Outstanding Performance and Customer Service. IT Systems/Applications Expertise: Telecom VolP/VoATM IP Telephony Cisco AVVID Lucent / Avaya EDI/FTP/TCP/IP Novell DSL/xDSL Convergence SNA/SDLC VTAM/NCP/Netview Voice/Video/Data Brocade IVR / Call Routing Call Center Systems IT Network Security ArcSight OS/Database Windows 2000/XP UNIX / AIX AS 400 CICS MVS / z/OS VM DB2 Oracle SQL Server Access / Sybase Oracle Financials / ERP SAP Infrastructure Linux CA MICS Service Now Aveksa Web/Multimedia/Office SharePoint Flash/Director Middleware Visio Project Management MS Project Project Workbench MS Office Suite Lotus Notes MS Exchange PMI/PMBOK PMP Certification Web Development e-Commerce e-Trust / Identity Manager Identity and Access Management Infrastructure Tivoli Workload Scheduler Tivoli Storage Manager CA / Niku Clarity SAN Storage Area Network NetApp Filers / Storage IBM N-series IBM DS 4800 / SVC IBM P-series Intel Servers IBM Z-series EMC Storage Brocade Switches Fiber Channel Protocol Network Attached Storage IBM 3480 Tape Library

Academic Preparation and Professional Training: A.S., Los Angeles City College Overseas, Los Angeles, California Major in Electronics Engineering. Minors in Economics & Business Management Additional Studies at multiple universities: Engineering, Physics, Mathematics, Chemistry and Computer Science. (40 Semester Hours) Community College of the Air Force: Cryptography, Telecommunications Networks, Electronics, Project / Personnel Leadership (55 College Semester Hours Equivalency). IBM: 1800 Hours Training in: Business Consulting, Team Building, Project Leadership, Negotiating to Win, Sales & Marketing, Solutions Selling. Consulting, Technical Support, Customer Service Excellence. Franklin/Covey and Dale Carnegie: Leadership Skills Development.

U.S. Citizen Military Service: Network Communications Manager, USAF. 1973 1979 Honorable Discharge Held Top Secret / SCI Security Clearance Willing to Selectively Relocate for the Right Opportunity ________________________________