INTERNSHIP REPORT

National Savings
I-8/1 Branch Islamabad

Submitted By:
Sumbal Fatima
BSAF – 8
Session: 2019 – 2023

Supervised By:
 Mrs. Riffat Perveen
 Sir Nasir Faraz (AD: Branch Incharge /Manager)
 Sir Zafar Kazmi (ANSO: Dealing Officer)
 Ms. Sana Riaz (JNSO: Dealing Officer)
 Sir Nadir Raza (JNSO: Cashier)
 Sir Adil Zaman (FCO: Field Complaint Officer)
Islamabad Model College of Commerce for Girls F-10/3
Quaid-e-Azam University,
Islamabad
 ACKNOWLEDGEMENT
“Praise is to Allah, Lord of the Worlds, The Beneficent, and the Merciful.”

All praise to Holy Prophet "Muhammad" (Peace be upon him) the most perfect and
high among all, which is until eternal source of instruction and knowledge for
mankind.

This tutorial is not the result of my only efforts. This happens because of wonderful
teamwork.

I cannot forget to acknowledgement the ever greatest personality of the world that is
Hazrat Muhammad(SAW) who is always been a role model for me in the way of
knowledge. With the deep sense of acknowledgement, I would like to express my
humble gratitude to my worthy supervisor Sir Zafar Kazmi (ANSO: Dealing
Officer)

Madam Sana Riaz, (JNSO: Dealing Officer). Also my special thanks to my

respected supervisor Miss Riffat Parveen, Assistant professor.

As well as my thanks to my parents whose hand always rose in prayers for me.

DEDICATION

This work is dedicate to the Almighty Allah and the Holy Prophet (SAW).Also i
would like to dedicate this work to my beloved and caring parents, and my
teachers with the support of whom I am standing at this step of my life stairs.
 EXECUTIVE SUMMARY

This report is about National Savings center. In this comprehensive article, I have
covered all the important aspects of financial institutions, which I have seen and
understood during my training program. In this article, you will find the details of
the National Savings and its departments. Along with it, the processes, policies and
procedures of the National Savings are discussed in detail.

As the main objective of the internship is to learn by working in a practical

environment and to apply the knowledge gained during the study in a real world
situation to solve problems using the knowledge and skills gained in period of
education. In this report, a detailed analysis of the organization has been done. The
learning and experience section includes all policies, procedures, practices and
procedures that I followed and learned during my training program.
 LIST OF ABBREVIATIONS

 DSC (Defense Savings Certificate)

 BSC (Behbood Saving Certificate)
 RIC (Regular Income Certificate)
 SSC (Special Saving Certificate)
 STSC (Short term Saving Certificate)
 SA (Saving Account)
 PBA (Pension Benefit Account)
 SSA (Special Saving Account)
 SFWA (Shuhada family welfare Account)
 SITA (Sarwa Islamic term Account)
 NSS (National savings schemes)
 PIB (Pakistan Investment Bonds)
 KYC (Know your customer)
 CRM (Customer relationship management)
 PCB (Personalize checkbook)
 AML (Anti-Money Laundering)
 STR (Suspicious transaction report)
 CTR (Currency transaction report)
 BMS (Biometric System)
 CAB (Current Account Balance)
 CBA (Core business application)
 ATS (Automated transfer system)
 TABLE OF CONTENTS
S. No Contents
Chapter. No 1 Introduction

1.1 Meaning of Financial Institution

1.2 History of National Savings
1.3 Corporate qualities of Financial Institution
1.4 Vision
1.5 Mission
1.6 Basic benefits
1.7 Objectives of National Savings
1.8 Functions of National Savings
1.9 Company’s Information
1.10 Departments in National Savings
Chapter. No 2 Personal Learning and Experience

2.1 Introduction to learning and experience

2.2 Departmental duties and learnings
2.3 First week
2.4 Second week
2.5 Third week
2.6 Fourth week
2.7 Fifth week
Chapter. No 3 Organizational Analysis

3.1 SWOT analysis

 3.2 Purpose of doing SWOT analysis
3.3 PEST analysis

Conclusions

References
 CHAPTER 1
ORGANIZATIONAL INTRODUCTION AND
DEPARTMENTAL DESCRIPTION

 INTRODUCTION TO ORGANIZATION

Meaning of Financial Institution:

Financial institutions refer to entities that have been established to offer financial
services to customers, be it an individual or a business. They have an important role
in maintaining the economic ecosystem of a nation as they regulate the money supply
through the consistent movement of the monetary resources in the market.

Financial institutions, sometimes called banking institutions, are business

entities that provide services as intermediaries for different types of financial
monetary transactions. Broadly speaking, there are three major types of financial
institutions:[1][2]

 Depository institutions – deposit-taking institutions that accept and manage

deposits and make loans, including banks, building societies, credit
unions, trust companies, and mortgage loan companies;
 Contractual institutions – insurance companies and pension funds
 Investment institutions – investment banks, underwriters, and other different
types of financial entities managing investments.
 HISTORY OF THE NATIONAL SAVINGS:
National Savings as it stands today is one of the primeval institutions in the
country with a legacy of more than 140 years that came into existence with the
promulgation of Government Savings Bank Act in 1873. During the World
Wars I and II, the British Government used this channel to raise funds to meet
war related expenditures. Given the effectiveness and net benefits of these
initiatives, the idea of institutionalizing the savings culture was materialized by
setting up a National Savings Bureau (NSB) in 1943-44 as an attached
department of the undivided Government of India. Since acquiring
independence in 1947, this organization remained operational in Pakistan in
various forms. The Bureau was renamed as Central Directorate of National
Savings (CDNS) in 1953 with its functions and responsibilities in line with the
NSB.
In September 1960, it was decided to rejuvenate the structure of CDNS by
declaring the status of an Attached Department of the Ministry of Finance with
the powers to formulate policies and execute various National Savings
Schemes (NSS). These continuous advancements made it essential for the
Government to reposition the CDNS as a Technical Department and conferring
all powers of a Head of the Department to the Director General (DG) working
in BPS-21.
The year 1972 came as a turning point in the long journey of National Savings
whereby the organization was made responsible for all policy matters and
execution of various NSS. However, the operations of National Savings before
December 1971 were limited to publicity and promotion of the investment
schemes it offered.
So far, CDNS has not only remained successful in promoting financial savings
in the economy but has also generated requisite funds for the Government to
 finance the budgetary deficit and infrastructure projects. As a custodian of the
nation’s savings, today the National Savings is the largest investment and
financial institution in Pakistan with a portfolio of over Rs. 3.4 trillion and more
than 04 million valued investors are being served through a large network
of 376 branches nationwide controlled by 12 Regional Directorates of
National Savings (RDNS).

INTRODUCTION

CORPORATE QUALITIES

National Savings. VISION

BASIC BENEFITS
MISSION

Corporate Qualities of Financial Institution:

National Savings accept that a solid corporate culture motivates enthusiasm among
representatives in doing their business errands. To arrive at a more significant level
of business execution, new dynamic quality must be infused into their corporate
culture.
After cautious definition and careful conversation, the Board supported the
institution vision, mission and fundamental benefits.

With this drive, they have set out on building a cognizant and far reaching corporate
culture that spurs them and pushes them ahead in the 21 st hundred years. National
Savings restricted works by the accompanying vision, mission and values:
Vision:
To promote and inculcate the habit of thrift for mobilization of Savings.

Mission:
To be the preferred institution for small savers in facilitating the objective of
financial inclusion and extending social security net to all the deserving section of
society.
Basic benefits:
When savings or investing in National Savings:
 Uprightness
 Greatness in Assistance
 Elite execution
 Training and development
 You are lending to the government and your money is totally secure.
Objectives of National Savings:
Objective is the mean towards which, an action is pointed. Every one of the exercises
of an association are because of its targets and objectives and it is for achievement
of these goals that different methodologies, items and administrations are conceived.
Functions of National Savings:
 Special savings certificate/account.
 Defense savings certificate
 Regular income certificate
 Sarwa Islamic savings account
 Saving account
 Pensioners benefit account
 Behbood savings certificates
 Shuhuda family welfare account
 Sarwa Islamic term account
 Short term savings certificates

 Special Savings Certificate/Account :

Special Savings Certificates (SSCs) with a (maturity period of three years)
was launched on February 4, 1990 that offers a unique investment opportunity
for small and medium savers to meet their periodic financial needs.

SSC is encashable at par any time after the date of purchase. However, no
profit is payable if the encashment is made before completion of six months
and no service charges shall be deducted for the encashment of these
certificates

Profit NO: 1 to 5 18.20% per anum Rs.9100 per Rs. 100000 (9.10% per
half year)
Profit NO: 6 19.00% per anum Rs. 9500 per Rs. 100000 (9.50% per half
year)

 Defense Saving Certificate:

To meet the financial needs of long term category investors and provide them
with the opportunity to take maximum benefit of their savings, the
Government of Pakistan introduced Defense Savings Certificates (DSCs)
scheme in the year 1966

Maturity period of defense savings certificate is 10 years

Value of certificate of Rs. 100000/- after completion

Subject to deduction of withholding tax as per rules

After value
 Year1 112000
Year 2 125000
Year3 140000
Year 4 160000
Year 5 185000
Year 6 215000
Year 7 250000
Year 8 290000
Year 9 340000
Year 10 400000
 Regular income certificates:

Keeping in view the monthly requirements of the general public, the Regular
Income Certificates (RICs) with a maturity period of five years were launched
on February 2, 1993.

All Pakistani Nationals as well as Overseas Pakistanis can purchase RICs

being a single adult, a minor or two adults jointly where the payments can be
received either by the both jointly (Joint-A) or any one of the holders (Joint-
B). An adult can also purchase RIC on behalf of a single minor, two minors
jointly or as a joint with a minor.

RIC can be purchased by depositing cash at the Issuing Office or by presenting

a cheque/ draft/ pay-order. The Certificate shall be issued immediately against
the cash payment. However, in case of deposit through cheque/ draft/ pay-
 order, the Certificate shall be issued with effect from the date of realization of
the cheque/ draft/ pay-order after receiving the clearance advice.

Minimum: Rs. 50,000/-

No maximum investment limits.

The rate of tax to be deducted shall be as follows:

Filers: Persons appearing in Active Tax Payer List (ATL), Rate of

Withholding Tax shall be 15% of the yield/profit irrespective of date of
investment and amount/profit.

Non-Filers: Persons not appearing in Active Tax Payer List (ATL), Rate of
Withholding Tax shall be 30% of the yield/profit irrespective of date of
investment and amount/profit.

 Sarwa Islamic savings account:

The Sarwa Islamic Savings Account( SISA) is the Islamic principle of the
regular savings account of CDNS, and the minimal investment quantum of
SISA is Rs100 and profit is calculated on the Daily ending balance of the
account, paid on a yearly based

Sarwa Islamic Savings Account can be opened by a Pakistani National as well

as a Overseas Pakistanis being an individual in his/ her name or in the name
of minor(s) dependent on him/ her or by two individuals jointly in their names

The SITA can be opened by depositing cash/cheque/ draft at the issuing office.
The Passbook and Withdrawal Slip shall be issued immediately against the
cash payment. However, in the case of deposit through cheque the Account
 shall be opened from the date of realization of the cheque/draft after the
receiving of clearance advice

Minimum: Rs.100/-

No maximum investment limits

Deposits are required to be made in multiples of Rs.500/-

The rate of tax is deducted as follows:

Filers: Persons appearing in Active Tax Payer List (ATL), Rate of

Withholding Tax shall be 15% of the yield/profit irrespective of date of
investment and amount/profit.

Non-Filers: Persons not appearing in Active Tax Payer List (ATL), Rate of
Withholding Tax shall be 30% of the yield/profit irrespective of date of
investment and amount/profit.

Zakat is collected at source as per rules at the time of withdrawal of principle

amount.

 Savings Account:
Savings Account (SA) is the oldest/primeval offering of the National Savings
with a product design to encourage the small savers to invest in a way that
helps them meet their day-to-day financial needs. Savings Account gives a
great facility to its investor for withdrawing the amount deposited three times
a weekThe Savings Account can be opened by Pakistani Nationals as well as
Overseas Pakistanis being a single adult or two adults jointly where the
payments can be received either by the both jointly (Joint-A) or any one of
the account holders (Joint-B). An adult can open a Savings Account on behalf
of any minor under his/ her guardianship.

The Savings Account can be opened by depositing cash/ cheque/ draft/ pay-
order at any National Savings Centre (NSCs). However, in case of deposit
through cash, the Account shall be opened immediately on the same date,
whereas, in case of deposit through cheque/ draft/ pay-order, the Account shall
be opened from the date of the realization of such cheque/ draft/ pay-order
after receipt of realization advice.

The deposits can be withdrawn any time following the date of the deposit.
However, investor can withdraw his amount thrice a week.

Minimum: Rs.100/-

No maximum investment limit

One Account can be opened by one person at an office of issue

The rate of tax to be deducted shall be as follows;

Filers: Persons appearing in Active Tax Payer List (ATL), Rate of

Withholding Tax shall be 15% of the yield/profit irrespective of date of
investment and amount/profit.

Non-Filers: Persons not appearing in Active Tax Payer List (ATL), Rate of
Withholding Tax shall be 30% of the yield/profit irrespective of date of
investment and amount/profit.

Zakat is applicable as per rules.

 Pensioners Benefit Account:
Keeping in view the hardships faced by the pensioners and for helping them
having a regular stream of income even after their retirement, the Government
of Pakistan has launched Pensioners’ Benefit Account (PBA) with a maturity
period of 10 years on January 19, 2003. The deposits are maintained in the
form of accounts and the profit is paid on monthly basis started from the date
of opening of the account/ deposit.

The pensioners of Federal Government, Provincial Governments,

Government of Azad Jammu & Kashmir, Armed Forces, Semi-Government
and Autonomous bodies and in case of the death of a pensioner their eligible
family member can invest in PBA

The PBA can be opened by depositing cash at the issuing office or by

presenting a cheque/ draft/ pay-order. The Account shall be opened
immediately against the cash payment. However, in the case of deposit
through cheque/ draft/ pay-order, the Account shall be opened with effect
from the date of realization of the cheque/ draft/ pay-order after receiving the
clearance advice.

Minimum: Rs. 10,000/-, Maximum: Rs. 5,000,000/-

An investor can invest only seven subsequent deposits in the account

The following are not allowed under any circumstances:

1) More than eight deposits;

2) Exceeding the prescribed limit of investment i.e. Rs. 5,000,000/- ;

 3) More than one account across Pakistan at a time.

In case of the violation of any of the above conditions, the Account shall be
treated as irregular with zero profit. Any amount of profit already collected
thereon would be irregular and shall be liable to be recovered/deducted from
the account holder/recipient of profit/ deposited amount.

Withdrawal from the principle amount shall be in multiples of rupees one

thousand. The deposits can be withdrawn any time after the date of deposit
subject to deduction of service charges. If the deposit withdrawn before
completion of 1,2, 3 and 4 years from the date of deposit then 1%, 0.75%,
0.5%, and 0.25% respectively of the principal amount will be deducted.

The withholding tax is not collected on the profit earned on the deposits made
in PBA. The investment made in the PBA is also exempted from Zakat.

 Behbood Savings Certificate:

Keeping in view the hardships faced by the widows and senior citizens,
Behbood Savings Certificates (BSCs) with a 10-years maturity period were
launched by the Government of Pakistan on July 30, 2003. Initially, BSC was
meant for widows only; however, it was decided later by the Government to
extend the facility to senior citizen aged 60 years and above with effect from
January 1, 2004. It has now further been extended to Disables holding NIC
with Disability logo or Special Minors through Guardians with effect from
April 23, 2018.

BSCs can be purchased by any of the following Citizens of Pakistan, namely:-

(a) A senior citizen aged sixty years or above

(b) A single widow as long as she does not re-marry

(c) Two eligible persons as in clause (a) and (b) in their joint names

(d) Disables holding NIC with Disability logo, and special minor through
a Guardian.

Payments can be made the holders jointly or to either with the written consent
of the other (Joint class-A) and to either (Joint class-B)

BSC can be purchased only from the National Savings Centers (NSC) by
filling in SC-1 (Application Form), available free of cost from the issuing
offices.

Documents Required with the Application Form

Senior citizens:

A copy of the Computerized National Identity Card (CNIC)/ National Identity

Card

Overseas Pakistanis:

National Identity Card for Overseas Pakistanis (NICOP)

Widows:

CNIC/NICOP

A copy of the Death Certificate of the husband duly issued from concerned
department.
 An undertaking on stamp paper to the effect that she has not re-married till
the date of deposit duly attested by Notary Public/Oath Commissioner bearing
his/ her seal and stamp.

On later stage if it is disclosed that the widow re-married then the amount
received by her shall be refunded as per rules.

BSCs can be purchased by depositing cash at the issuing office or by

presenting a cheque/ draft/ pay-order. In case of deposit through cheque/ draft/
pay-order, the Certificates will be issued with effect from the date of
realization of the cheque/ draft/ pay-order after receipt of the clearance advice.
However, the Certificates shall be issued immediately against the cash
payment.

Minimum: Rs. 5,000/-

Maximum:

For a single investor: Rs. 5 million

For Joint investor (Category (a) or (b)): Rs.10 million

Withholding tax is not collected on the profit earned on BSCs. Investments

made in the BSC are also exempted from Zakat collection.

 Shuhuda Family Welfare Account:

Shuhadas Family Welfare Account (SFWA) is offered to benefit the families
of Shuhadas of Armed Forces, Law Enforcement agencies and civilians to
invest in a way for providing maximum social security net to the deserving
segment of society. Through introduction of this scheme, the basket of
specialized National Savings Scheme will now cover senior citizen,
pensioner, widow, physically challenged persons and family members of the
Shuhada.

Shuhdas Family Welfare Account can be opened by eligible family member

of martyr, who is citizen of Pakistan.

Cash/ Cross Cheque/Bank Draft/ Pay-Order or such other instruments

accepted for financial transactions. However, in case of deposit through cash,
the Account shall be opened immediately on the same date, whereas, in case
of deposit through cheque/ draft/ pay-order, the Account shall be opened from
the date of the realization of such cheque/ draft/ pay-order after receipt of
realization advice.

Minimum: Rs.10000/-

Maximum investment limit :5000000/-

Only one Account can be opened by an eligible family member.

The account holder may withdraw the principal amount of his account at any
time through withdrawal slip issued for the purpose of principal withdrawal.

Profit shall be calculated on daily balances maintained in a calendar month

and shall be payable on or after the first day of next calendar month, in
accordance with such rate as the Finance Division may notify in the official
Gazette from time to time for the purpose, a savings account shall be
mandatory for credit of monthly profit.

Tax:
Profit on the account shall be exempt from deduction of withholding tax in
accordance with the applicable law.

Zakat:

The rules relating to deduction of Zakat on the Behbood Savings Certificates

shall apply to Shuhada Family Welfare Account wherein no zakat is
deductible.

Sarwa Islamic term account:

RNS has launched Shariah-compliant Sarwa Islamic Savings Account (SISA)
and Sarwa Islamic Term Account (SITA). Term Account Schemes will
comprise of four different tenures of one (1) year, three (3) years, five (5)
years and ten (10) years. In this phase CDNS is offering SITA-1 year, SITA-
3 years and SITA-5 years only

Sarwa Islamic Savings Account can be opened by a Pakistani National as well

as a Overseas Pakistanis being an individual in his/ her name or in the name
of minor(s) dependent on him/ her or by two individuals jointly in their names.

Sarwa Islamic Savings Account (SISA) can be opened at any National

Savings Centre (NSC) by filling in the SISA-1 Form, available free of cost
from all the above issuing offices.

Documents Required with the Application Form:

 Adult Pakistanis:
A copy of the Computerized National Identity Card (CNIC)
 Overseas Pakistanis:
 A copy of National Identity Card for Overseas Pakistanis (NICOP) or
Pakistan Origin Card (POC)
 Minor:
A copy of Form B or Child Registration Certificate (CRC) as issued by
NADRA.

The SITA can be opened by depositing cash/cheque/ draft at the issuing office.
The Passbook and Withdrawal Slip shall be issued immediately against the
cash payment. However, in the case of deposit through cheque the Account
shall be opened from the date of realization of the cheque/draft after the
receiving of clearance advice.

Minimum: Rs.100/-

No maximum investment limits

Deposits are required to be made in multiples of Rs.500/-

The amount can be withdrawn at any time after the date of deposit. However,
no profit is payable in case the withdrawals are made before completion of
term period of such deposit and issue/purchase/re-invested shall be re-
invested on maturity. Moreover, the amount of withdrawal shall be multiples
of Rs 500/- and shall not reduce the balance to less than Rs 500/.

The rate of tax is deducted as follows:

Filers: Persons appearing in Active Tax Payer List (ATL), Rate of

Withholding Tax shall be 15% of the yield/profit irrespective of date of
investment and amount/profit.
 Non-Filers: Persons not appearing in Active Tax Payer List (ATL), Rate of
Withholding Tax shall be 30% of the yield/profit irrespective of date of
investment and amount/profit.

Zakat is collected at source as per rules at the time of withdrawal of principle

amount.

 Short Term Savings Certificates. The Government of Pakistan launched

Short Term Savings Certificates (STSCs) scheme on July 1, 2012. The scheme
has been specifically designed to meet the short term financial requirements
of the depositors. STSCs is pledge-able and having 3-month, 6-month and 1-
year maturity scheme.

Available denominations are:

10,000/-, Rs.50,000/-, Rs.100,000/-, Rs.500,000/-, Rs.1,000,000/,

Rs.5,000,000/-, Rs.10,000,000/-

All Pakistani Nationals as well as Overseas Pakistanis can purchase

STSCs being a single adult, a minor or two adults jointly where the payments
can be received either by the both jointly (Joint-A) or any one of the holders
(Joint-B). An adult can also purchase STSCs on behalf of a single minor, two
minors jointly or as a joint with a minor.

STSC can be purchased from any National Savings Centre (NSC) by

filling in the SC-1 (Application form), available free of cost from all NSCs.

Documents Required with the Application Form

 Adult Pakistanis:
 A copy of the Computerized National Identity Card (CNIC)
 Overseas Pakistanis:
A copy of National Identity Card for Overseas Pakistanis (NICOP) or
Pakistan Origin Card (POC)
 Minor:
A copy of Form B or Child Registration Certificate (CRC) as issued by
NADRA

STSC can be purchased by depositing cash at the Issuing Office or by

presenting a cheque/ draft/ pay-order. The Certificate shall be issued
immediately against the cash payment. However, in the case of deposit
through cheque/ draft/ pay-order, the Certificate shall be issued with effect
from the date of realization of the cheque/ draft/ pay-order after receiving the
clearance advice.

Minimum: Rs. 10,000/-

No maximum investment limits:

STSCs shall be encashed at the office of the issue but not earlier than one
month from the date of issuance. However, profit shall be due on completion
of the maturity period.

The rate of tax to be deducted shall be as follows:

 Filers:
 Persons appearing in Active Tax Payer List (ATL), Rate of
Withholding Tax shall be 15% of the yield/profit irrespective of date of
investment and amount/profit.
 Non-Filers:
Persons not appearing in Active Tax Payer List (ATL), Rate of
Withholding Tax shall be 30% of the yield/profit irrespective of date of
investment and amount/profit.

The investment made in STSCs shall be exempted from collection of Zakat.

NATIONAL SAVINGS CENTER INFORMATION

CENTRAL DIRECTORATE EXECUTIVES:

1. Hamid Raza Khalid (Director General, Central Directorate of National

Savings).
2. Muhammad Rafique Sheikh.
Director Operations:
3. M. TARIQ ALI GOHEER.
Director Legal:
4. Mrs. Shazia Nawaz.
Director (Finance & Accounts):
5. Mr. Kamran Anwar.
Director HR:
6. Zaheer Abbas.
Joint Director (HR):
7. Mr. Asad Bilal.

REGIONAL EXECUTIVES:
Joint Director, Peshawar
1. Mr. Muhammad Ayaz
Regional Director, Abbottabad
2. Mr. Abdul Ghafoor Baloch
Joint Director, Islamabad
3. Mr. Mohammad Aslam Zia
Director, Gujranwala
4. Mr. Nadeem Iqbal
Director, Lahore
5. Mr. Arslan Aslam Malik
Joint Director, Multan
6. Mr. Irfan Arshad
Assistant Director ,HQ , Bahawalpur
7. Mr. Najeeb Ahmed
Joint Director, Sukkur
8. Mr. Amjad Hussain Shah
Director, Hyderabad
9. Muhammad Ali Thebo
Regional Director, Karachi
10. Mr. Muhammad Rizwan Tahir
Assistant Director HQ, Faisalabad
11. Shahzad Akram
Regional AD Incharge, Faislabad
12. Mr. Mehboob Alam

REGIONAL DIRECTOR, GUJRANWALA

Tins Executives
1. Syeda Faria Taqdees
Director / Principal TINS, Islamabad
2. Mr. Muhammad Yaseen Khan
Principal Sub-TINS, Karachi
3. Mr. Asmat Raza
Assistant Director ,TINS

CENTRAL DIRECTORATE EXECUTIVES( INSPECTION

AND AUDIT)
1. Ms.Sadaf Zia
Director, ZIAO, Lahore
2. Malik Faisal Saleem
Director, ZIAO,Islamabad
3. Mr.Masood Ahmed
Assistant Director , RAO, Bahawalpur
4. Mr. Tahir Atique
Director, DIA
5. Nadir Zaman
Joint Director , ZIAO, Peshawar
6. Mr.Tahir Attique
Joint Director ,ZIAO, Gujranwala

PRESENT STATUS OF NATIONAL SAVINGS CENTER

At present, this Organization has a total sanctioned strength of 3377 employees in
various grades and its main component units are as under:

a) Central Directorate of National Savings, Islamabad

b) Directorate of Inspection and Accounts, Islamabad.
c) Training Institute of National Savings, Islamabad along with a sub-
Training Institute at Karachi.

These are 367 National Savings Canters all over Pakistan which are controlled by
12 Regional Directorate of National Savings (RDNS).

a) Peshawar.
b) Lahore.
c) Multan.
d) Quetta.
e) Islamabad.
f) Sukkur.
g) Abbottabad.
h) Bahawalpur.
i) Faisalabad.
j) Gujranwala.
k) 1Hyderabad.
l) Karachi.
 DEPARTMENTS IN NATIONAL SAVINGS
There are various section which are performing in their respective field.

a) Administration section.
b) Scheme section.
c) Treasury section.
d) Drawing and disbursement section.

The separate independent department of National Savings.

Regional Accounts office.

Human Resource Management / Administration Section.

Human resource management is the great asset for any organization. This is off
balance sheet precious asset. The personal of any organization are the pillars of
the success of that organization.

The importance of human resource management keeps important place in the

financial institutions like banks and saving centers because these institutions
requires great deal of expertise from its employees.

National savings is the important financial institution under Govt. control. Due
to its importance it requires high class personal.

TREASURY SECTION:

Function of National Savings, Treasury:

1. To receive cash, cheques and prize bonds from NSCs.
2. To meet cash and prize bond requirement of NSCs.
3. To collect private and Govt. Cheques from NSCs for clearance and deposit.
4. To accept RAO cheques for payment.
5. To remit cash and Cheques for deposit /collection in to state bank of
Pakistan.
6. To issue Govt. Cheques for drawing cash or for payment to third party.
7. To keep stock of blank deposit/ savings certificates.
8. Safe custody of valuable documents or articles under the directions of joint
director.

DRAWING AND DISBURSEMENT SECTION.

This section is working only in the Regional Directorate of National Savings,

and is controlling all the centers of the concerned Regional as like in Islamabad
region this section is controlling 22 centers and regional office. All payment, such
as pay and allowances, T.A, etc, of the officers and staff in the National Savings
Organization, including contingent expenditure are made by the Regional
Accounts Officer through the respective Directorate in whose area the claim
arises. This section sanctions the expanses of the centers including regional
offices. The ministry of finance gives funds to this section through ‘’New Item
Statement’’ on annual basis for the expenses of national savings, so this section
distribute the funds to centers according to their performance. The expenses may
be for the:
Purchase of durable goods as like:

Transport, Machinery and equipment Furniture and Fixtures and Others.

Repairs and Maintenance of durable goods and work:

Transport, Machinery and equipment Furniture and Fixtures and Others.

Commodities and Services as like:

Transport of goods (Freight cartage, coolly charges) P.O.L charges aero plane,
Helicopter, staff cars, Motorcycle, etc) Conveyance charge.

Communication:

Postage and Telegraph, Telephone and Trunk call, Telex and tele-printer Courier
and pilot service.

Utilities:

1. Gad, Water, Electricity, Hot and Cold water charges, office stationery.

2. Printing, Newspapers, Periodicals and books, Uniform and Liveries, Rent

royalties, Rates and Taxes.

3. This section is also dealing with the pay bills of the employees of the national
savings, various allowance are calculated by this section for the employees of the
national savings as like House Rent allowance, Medical charges and Rest and
Recreational allowance. In addition to these allowance this section is also
deducting
Various deductions as like Benevolent fund, General Provident Fund, Postal Life
insurance, income tax, Trade Tax, House building advance, Motor Cycle
advance, House Rent etc.

This section is dealing with expenses of the office and employees of this
department, now we are concerned with the proper way to give connection for
the bill of expenses to the employees and office of this department. All this
procedure is done through various sorts of forms like T.R 30, T.R 16, T.R 31,
T.R 22, T.R 25<T.R 20, and pension papers etc. through these sorts of forms have
various heads of allowances and deduction of pay as like:

T.R 20:

This form is used to show the traveling allowances of the gazette officers.

T.R 25:

This form is also used for the traveling allowances of employees but for non-
gazettes.

T.R 22:

This form is also used for the non-gazetted employees in this form the allowances
and deductions are recorded.

T.R 16:

This is a pay roll of the gazette officers and shows all the allowance and
deductions.

T.R 31:
In this form the expenses of the officers are recorded, the expenses are taken over
by the form T.R 30.

MAIN FUNCTIONS OF RAO:

RAO’s established in 1978 and above separately submitted……..RAO is just

like cash.

1. All monthly expenditure statement is prepared by RAO.

2. All claims presented by Rdns (DDO) traveling allowance, contingencies.
3. All reconciliation with National Savings treasury.
4. Reimbursement of medical charges.
5. The RAO reconciles the amount authorized by him to be drawn from local
National Savings Treasury on monthly basis.
6. The remittances into withdrawal from Government Accounts are
consolidation by the National Savings Treasuries under the administrative
control of each Directorate.
7. Every Treasury and every National Savings Center has to submit their
accounts to the respective Regional Directorate of National Savings where
the same are consolidated and Submitted to the respective regional
accounts office, where the same are further consolidated by inserting the
figures of expenditure and then submitted to the Accounts General
concerned.
8. All service record of officers is maintained at Regional Accounts office
and provident fund Accounts (except of Grade 1-2) are maintained and
pension cases are processed by him in respect of all officers and staff.
 CHAPTER 02
PERSONAL LEARNING
AND WORKING EXPERIENCE

INTRODUCTION:
Being narrow minded is commonly dislike in many parts of our lives. The proverb
“There’s no I in group” strikes a chord when an individual is derided for displaying
a conceited disposition. Yet, in preparing, these guidelines don’t precisely apply.
There are two I’s in preparing, truth be told.

At the point when you consider it, learning is an individual encounter. It’s about self-
investigation, acquiring information, building certainty and extending ranges of
abilities.

Notwithstanding the way in which it happens or whether it’s for individual or expert
development, learning is about the person.

In corporate preparation, we should understand that every worker is distinct, and

these distinctions will impact results. For instance, consider one division at your
association where various individuals play out a similar work. Presently,
contemplate the foundations of these people (e.g. instruction, experience, age, and
so on.). Then think about their shortcomings and assets. Lastly, think about their
inclinations and long haul objectives.

While these people might play out similar work, they are powerfully various
individuals who will advance at various paces and decipher data in an unexpected
way. In this specific circumstance, we can see the reason why a one-size-fits-all
preparing project would neglect to address the issue of the multiple of workers.
Customized learning is drawing in and significant on the grounds that it gives the
pertinence students need and that association need to meet business objectives.

The learner is only one side of the situation. The needs of the business should
likewise be thought about while creating corporate preparation drives. At the point
when you get down to it, high-performing associations foster preparation programs
that mirror the requirements of the business. Learning and development (L&D)
should interpret the association’s central goals, values, objectives and targets into
preparing programs that will boost the presentation of its representatives to follow
through on the expected results.

While the learning and business work considering should act g individual objectives,
L&D should act as a “contact” pushing for the two crowds. Preparing is the impetus
to driving hierarchical execution. It very well may be contended that L&D ought to
see those two I’s in preparing as illustrative of the learner and the business.one is
significant without the other.

Without decisively adjusted preparing programs, associations will probably miss the
mark in setting up their workers to meet their objectives. By recognizing that
learning is an individual encounter, L&D can carry importance to preparing that will
help the learner as well as the business?

TRAINING AND DEVELOPEMNT DEPARTMENT

DUTIES AND LEARNINGS:
My internship experience has given me a realistic preview of practical life. Now I’m
feeling that I’m better prepared to enter the world of professional work. I have come
to know and been appreciated by a number of professionals who are lending their
services to the banking sector for many years.

My obligations at the bank during my entry level position were of the enhanced
nature. I was turned in the different divisions of the bank. I was likewise allotted for
certain obligations of the minor level. They gave me a tasks too to provide me with
the genuine openness of functional workplace. So my obligations can be arranged
division wise time to time as under:

FIRST WEEK:
As I have joined National Savings for the purpose of doing internship but there is
also the presence of goal of learning as much as possible. Learning makes a person
more professional and doing that practically helps in improving and polishing the
skills.

My first week of internship starts from 21st August 2023, so this is the initiative of
learnings. I came to National Savings and introduced myself to all employees and
workers present in that branch, my supervisor assign me a table where I have to sit
and work throughout the period of my internship. I was observing their behaviors,
their working abilities and speed and I realize that the things we studied as a student
in classes through books and researches are just simple but doing that all practically
is another and different phase which must be known to the person who wanted to
pursue a job career.

Accounts Opening and Closing:

Opening a account is the first step in developing a connection with a National
Savings Center. The establishment of a account qualifies a person as a National
Savings customer, therefore the procedure should not be seen as only a formality.

The National Savings goal should be to get to know the client, and the client should
do their due research before the relationship is established.

Basic documents to be obtained at the time of opening of accounts are:

 Account opening forms

 National identity cards

 Passports

 Sample signature cards, and

 Additional documents based on the account's constitution are the basic

paperwork that must be collected.

Accounts opening forms:

I figured out how to open another record. The individual able to open a record
has total the account opening structures, which has a few specifics relating to
individual data of the person. The National Savings ensures that all the data given
by the individual bona fide. Alongside the information given by the individual
himself, National Savings requires presentation of an as of now existing account
holder of a similar bank however ideally of a similar branch. The bank likewise
requires account no. furthermore, duplicate of the speaker’s NIC. He will likewise
need to provide two tests of his example marks for any withdrawal of sum. In the
event of unskilled individual, he will furnish the save money with his hand thumb
effect alongside two photos. In case of a Pardah noticing women, the bank doesn’t
like to open a record however assuming this is the case, it will require her to give
impressions of her both thumbs. After this convention, the National Savings
following a couple of days sends a letter of gratitude to the location of the individual
revealed in the AOF.

I also open my own account named as “Saving Account” with the help of my
supervisor who is here to make me known about terminologies used and the
information required. He teach me step by step in which first step of making an
account is to have a valid identity card, valid here means not expired. After doing
biometric of myself they teach me about the next time which is fulfilling the
information required such as name, education, permanent and current address,
contact number and valid signature etc. so after all these steps I by myself prepared
a deposit slip for me which is for the purpose of getting cheque book and ATM card.

To oversee the account opening process, the manager should designate a senior
officer. Before opening the account, the manager must review and personally
approve the account opening form and any related documents. It must be assured
that the customer has read and comprehended the rules and regulations for the
conduct of accounts printed on the account opening form's back and that all columns
of the account opening form are filled out accurately and appropriately. No field on
the form should be left empty, and fields that don't apply to a particular customer
should be tagged to stop unauthorized additions.

In this regard, the following rules must be followed:

 The account's title must be written in block letters and must match the name on
the national identity card or passport.

 It is important to specify the type of account, such as Current, Savings Accounts.

 The account holder's status, such as whether they are a resident or not, must be
clearly indicated.
 It is necessary to specify the currency in which the account will be opened.

 The customer's full name, the names of the customer's father and/or husband,
their NIC number or passport number, their place of birth, their NTN, their
occupation and its details, including their workplace address (the occupation
must be clearly and specifically defined, vague terms such as business, trading,
service etc. are insufficient, the extract nature of the occupation or the place of
employment must be ascertained and recorded) personal correspondence
,personal communication, information and Next of Kin information, if
appropriate, must be documented.

 The AOF must also include instructions for zakat deductions.

 The AOF must also include any additional instructions, such as the holding of
mail, etc.

 It is important to mention the terms of how the account will be operated, whether
they are done so alone, jointly.

Account Closing Procedure.

 Account closure requires a written request from the customer.

 Customers must return their Certificates, ATM cards and cheque books when
making a written request.

 If the account balance is zero, the National Savings Center will impose a cost of
Rs.200 to shut the account; otherwise, the account balance would be reduced by
Service charges.

 The Operations Manager will label the ATM card and chequebook as destroyed
before canceling the account.
 At the time of account termination, the customer may withdraw the entire cash
balance by encashment of Certificates.

 The National Savings will give the customer a banker's check if they desire to
transfer their cash balance to another bank.

 Banker Cheque is an instrument which is more secure than a Cheque.

SECOND WEEK:
Biometrics/ Bio-Verisys:
I can provide you with a step-by-step explanation of biometric technology in the
context of National Savings! Here's a breakdown:
1. Enrollment: The first step is for individuals to enroll in the national savings
system. During this process, their biometric data, such as fingerprints or facial
features, is captured and stored securely.
2. Data Storage: The captured biometric data is encrypted and stored in a secure
database. This ensures the privacy and protection of individuals' biometric
information.
3. Authentication: When individuals want to access their savings accounts or
perform transactions, they need to undergo biometric authentication. This
involves presenting their biometric traits, such as placing their finger on a
fingerprint scanner or having their face scanned.

4. Verification: The system compares the presented biometric traits with the
stored biometric data to verify the individual's identity. If there is a match, the
individual is granted access to their savings account or authorized to perform
transactions.
 5. Security and Fraud Prevention: Biometric technology adds an extra layer
of security to National Savings systems. Since biometric traits are unique to each
individual, it becomes extremely difficult for unauthorized individuals to access
or manipulate savings accounts. This helps prevent identity theft, fraud, and
unauthorized access.
6. Continuous Monitoring: National savings systems equipped with biometric
technology continuously monitor for any suspicious activities. If any unusual or
fraudulent transactions are detected, appropriate measures can be taken promptly
to prevent further losses.
7. Convenience and Efficiency: Biometric authentication offers convenience
and efficiency to individuals using national savings systems. They no longer
need to remember complex passwords or carry physical identification
documents. Biometric traits are always with them, making the authentication
process quick and seamless.
8. Compliance and Regulations: Biometric technology in national savings
systems helps institutions comply with regulatory requirements related to
customer identification and anti-money laundering measures. It strengthens the
overall security framework and ensures adherence to legal obligations.

THIRD AND FOURTH WEEK:

Know your customer.(KYC):
KYC stands for "Know Your Customer" and it refers to the process of verifying the
identity of customers. It is important for financial institutions and organizations like
National Savings Pakistan to comply with regulations and prevent fraud. KYC
typically involves providing documents such as identification proof, address proof,
and other relevant information. It helps ensure the safety and security of financial
transactions.
I can provide you with more details about KYC! KYC, or Know Your Customer, is
a process that financial institutions use to verify the identity of their customers. It's
an important step to ensure the security and integrity of financial transactions.
The KYC process typically involves several steps. Let's break it down:

1. Customer Information Collection:

The first step is for the customer to provide their personal information, such as their
full name, date of birth, address, and contact details. This information is crucial for
establishing the customer's identity.
2. Document Submission:
The next step is to submit supporting documents that verify the customer's identity.
These documents may include a valid passport, national ID card, driver's license, or
any other government-issued identification document. The institution may also
require proof of address, such as a utility bill or bank statement.
3. In-Person Verification:
In some cases, the financial institution may require the customer to visit their branch
in person for verification. This step ensures that the person submitting the documents
is the same as the one in the provided identification.
4. Risk Assessment:
As part of the KYC process, the institution assesses the customer's risk profile. This
involves evaluating factors such as the customer's source of funds, occupation, and
financial history. The purpose is to identify any potential risks associated with the
customer, such as AML, Antimoney laundering or terrorist financing.
5. Ongoing Monitoring:
KYC is not a one-time process. Financial institutions are required to continuously
monitor their customers' activities to detect and prevent any suspicious transactions.
This includes regular updates of customer information and periodic reviews.
The KYC process is crucial for several reasons. It helps prevent identity theft, fraud,
money laundering, and other financial crimes. By verifying the customer's identity,
financial institutions can ensure that they are dealing with legitimate individuals and
comply with legal and regulatory requirements.
It's important to note that the exact KYC requirements may vary depending on the
country and the specific financial institution. Different institutions may have their
own additional steps or documentation requirements.

Informal customer session:

To evaluate and determine the credibility of the customer, an informal customer

session should be scheduled. The following considerations must be made while
engaging in a face-to-face interaction with the consumer to ensure that all pertinent
data is entered in the comments section of the KYC form. The following details must
be provided by the customer on the KYC form:

For a salaried individual, include the following information:

 Employer name;
 Customer designation
 Estimated salary;
 Area of residence;
 Ownership,
 Tenancy, etc. of residence.
 General background
 Source of funds
 Accounts with other banks
 Expected inflow/transfer of cash in the account
 Additional details

For those who are self-employed, mention the following:

 Business name
 Organizational structure
 Areas of expertise
 Type of transaction Source of funds vs. anticipated inflow/transfer of funds into
the account
 The company's legitimacy Accounts with information on facilities with other
banks (item vii) Area of home, ownership, and tenancy, etc.
 Background in general
 Additional data

For an organization:
 Verify all required paperwork in accordance with the handbook, and finish the
account opening procedures
 To determine the reliability of the partners, directors, etc., obtain a brief profile
of each.

 Take the necessary steps to gather the necessary data, including independent
verification of partners, managers, and organizations. iv. Request a report from
the client's prior or alternate bank.

 Clearly comprehend the organization's intended transnational pattern. vi. Take

the required steps to gather information about the customer's financial
 background in order to ensure that only trustworthy clients running honest
businesses are transacted with.

 The branch manager, manager of operations, and account opening officer should
personally meet the company's main stakeholders and perform due diligence.

FIFTH AND SIXTH WEEK:

Deposit

When it comes to deposits in National Savings Pakistan, let me give you a

detailed explanation. National Savings Pakistan offers a variety of savings
schemes and certificates that allow individuals to deposit their money and earn
a profit over time. These deposits are backed by the government, which adds an
extra layer of security and trust for investors.

The deposit options offered by National Savings Pakistan cater to different needs
and preferences. They have schemes like Regular Income Certificates, Defense
Savings Certificates, and Savings Accounts, among others. Each scheme has its
own unique features, such as varying profit rates and maturity periods.

To make a deposit, you typically need to visit a National Savings Center or an

authorized bank branch. You will need to provide the necessary documents and
complete the required forms. The process may involve verifying your identity
through a Know Your Customer (KYC) process, which ensures compliance with
regulatory requirements.

Once your deposit is made, you can start earning profits on your investment. The
profit rates are determined by the government and are usually revised
periodically. The profits can be paid out on a monthly, quarterly, or annual basis,
depending on the scheme you choose.

It's important to note that National Savings Pakistan is a trusted institution that
has been serving the people of Pakistan for many years. Their deposits offer a
safe and reliable way to grow your savings while enjoying competitive profit
rates.

Withdrawal:

Different schemes, different rules: National Savings offers various schemes and
certificates, each with its own rules and regulations regarding withdrawals.

Flexibility with Savings Account and Regular Income Certificates: If you have
invested in a Savings Account or a Regular Income Certificate, you may have
the flexibility to withdraw your funds whenever needed, subject to certain
conditions and penalties.

Lock-in periods for specific schemes: Some schemes like Defense Savings
Certificates or Special Savings Certificates may have specific lock-in periods
during which withdrawals may not be allowed or may incur penalties.

Withdrawal inward:

 Eligibility:
To make a withdrawal inward, you must have an active account with
National Savings Pakistan.
 Required Documentation:
 You will need to provide certain documents for verification purposes,
such as your National ID card, account details, and any other relevant
identification documents.
 Visit the Branch:
To initiate the withdrawal inward process, you will need to visit the
National Savings branch where your account is held.
 Fill out the Form:
You will be required to fill out a withdrawal form, providing details
such as your account number, the amount you wish to withdraw, and
your signature.
 Verification Process:
The National Savings staff will verify your identity and account details
to ensure the withdrawal is authorized.
 Receive the Funds:
Once the verification process is complete, you will receive the
withdrawn amount in cash or through a transfer to your designated bank
account.

Inter Branch withdrawal

When it comes to inter-branch withdrawal in National Savings Pakistan, it's all

about convenience. This feature allows you to withdraw funds from a branch
other than the one where your account is held. So, if you're not near your home
branch but still need to access your money, inter-branch withdrawal comes to
the rescue!

Here's how it works: Let's say you're traveling or staying in a different city, and
you need to withdraw funds from your National Savings Pakistan account.
Instead of having to go back to your home branch, you can simply visit any other
branch of National Savings Pakistan.

To make an inter-branch withdrawal, all you need to do is visit the desired branch
and provide them with your account details. This could include your account
number, name, and any other required information. The staff at the branch will
then assist you with the withdrawal process.

It's important to remember to bring your identification documents with you for
verification purposes. This could be your national ID card, passport, or any other
valid identification document. This helps ensure the security of your account and
protects against unauthorized access.

Encashment

When it comes to encashment, there are two options: full encashment and partial
encashment. Let's start with full encashment. This is when you withdraw the
entire amount from your investment or savings account. It's like getting a big
chunk of cash all at once! So, if you're ready to use the whole amount, full
encashment is the way to go.

Now, let's talk about partial encashment. This option allows you to withdraw
only a portion of the total amount, while keeping the rest in your account. It's
like taking a smaller slice of the money pie while leaving some for later. This
can be useful if you need some cash now but still want to keep some of your
savings intact.

The specific procedure for encashment may vary depending on the financial
institution or scheme you're using. To get the full scoop on how to encash your
savings or investments with National Savings Pakistan, it's best to reach out to
them directly or visit their official website. They'll be able to provide you with
all the details and guide you through the process step by step
 CHAPTER 03
ANALYSIS (SWOT & PEST)

SWOT (Strength, Weakness, Opportunity, Threat) ANALYSIS:

It's important for organizations to evaluate their own operations to become aware of
what they do efficaciously and areas wherein they may require development. There
are a diffusion of gear to consider the usage of, inclusive of SWOT analyses.
Learning more approximately this device and what it can help you accomplish may
be useful for higher knowledge an organization.

SWOT analysis way that evaluation of business enterprise strength, weak spot,
and opportunities, threats which can be inner & external in nature. It is finished for
doing well & fixing latest hassle that are taking place. Here, internal factors are
power & weak spot of corporation. External elements are opportunities & chance
of business enterprise. Strengths are to be boom, weak point to be lower, possibilities
are to be developing, and threats are to be declining to do better in marketplace in
gift & long run of National Savings Center.All organization does its SWOT
evaluation for his or her development in any time.

Intership in a National Savings in quite different experience from my expectations.

It is very difficult to analyze the performance or structure of National Savings or nay
organization while worked in its small unit. Another problem is that information are
not available, I can’t get the annual reports.

In these circumstances it is very difficult to analyze but, I tried my best.

 STRENGTHS:
Excellent Intra Organizational Employees relation:

The staff members are well equipped with the tool of personal relations.

Experienced And Energetic Employees:

Majority of the staff is experienced and energetic.

Auspicious Working Environment:

The working environments of the branches are favorable for the working of staff.

Friendly Attitude:

Generally the attitude of the employees is very good with the customers and with
each other.

Highest Profits:

National Saving organization has paying more profit for different schemes as
compare to its competitors.
Security of Investments:

National Savings organization is the Govt. owned organization that is why the
Pakistan public trusts the organization and its schemes are secured. Due to this the
deposits of the organization are increasing day by day.

Schemes for All Income Stages:

National Savings organization has so many schemes for the lower middle and
highest Level income people of Pakistan.

Vast Network of Centers:

National Savings organization has the large network of centers.

WEAKNESSES
Lack new and modern technology:

The National Savings organization lack new and modern technology.

The transactions in the regional offices as well as the branches are not computerized.

Slow Development:

The organization is in high profits but it’s working in the manual form. Well the
organization has admitted the need in this regard and has been developing computer
department for this purpose.

Poor Marketing:

There is no specific marketing department to develop general awareness about the

schemes of organization. People invest in the other higher risked and low profitable
schemes of other banks. If they are provided with proper guidance and awareness
about the schemes of this organization would earn the highest investments.

Unavailability of Financial Reports:

Financial Reports and magazines are not published for public and therefore it’s
financial analysis is not possible.

OPPORTUNITIES:

Enhancement of NSC’s in other countries:

There is need of rapid enhancement of NSC’s branches especially in foreign

countries.

National Savings center do not exist outside the country. So they are loosing market
which will be effective source of revenue for government of Pakistan.

Develop Efficient Computerized system:

The National Saving organization has the opportunity to computerize its branches
and Regional offices. Thus all dealings of record would be more secure and efficient.

Create more Customers and Employment:

Though National Savings organization has a vast network of branches all over the
Pakistan but, still there are a large number of cities that lack NSC’s. Thus National
Savings has an opportunity to introduce new and modern layout of branches and
regional offices to attract the employees.

THREATS:
1. World Bank pressure for cutting interest rate.

2. Illiterate customers don’t know how to deal with their certificates and
accounts. Due to their unawareness they create great problems for organization and
for themselves as well.

3. Political changes and influences with the passage of time.

4. Number of banks has enormously increased if proper attention would not be

given the National savings would lose its unaware potential customers.

5. Less salary officers are a threat for the organization, as they don’t give proper
attention to their work.

PEST (Political, Economic, Social and Technological) ANALYSIS:

PEST analysis is a strategy used to analyze the external environment of the company
by breaking down opportunities and threats into political, economic, social and
technological factors. A PEST analysis can be an effective method to plan a business
plan, useful for identifying the advantages and disadvantages of a business plan.
Below, we break down each of the 4 PEST factors - political, economic, social, and
technological.
 Political:
Government policies and regulations, such as taxation and investment
rules, can affect National Savings. Changes in these policies can impact the
organization's operations and profitability. Where politics has a major
impact on business organization and the purchasing power of consumers and
other businesses. Unfortunately our unstable and dysfunctional political
system did not encourage people to invest in Pakistan.
 Economic:
Economic conditions, including GDP growth, inflation rates, and
interest rates, have an impact on National Savings. These factors can influence
the returns on investments and the overall demand for National Savings
products. Customers need to take into account the financial conditions of the
commercial enterprise within the brief and long term. That is mainly proper
while making plans to do worldwide business. National Savings is right at it
and innovates on occasion to introduce new products and services.
 Social:
Demographic changes, such as age distribution and income levels, can
affect the target market and customer preferences for National Savings.
 Societal attitudes towards saving and investment also play a role in the
popularity of National Savings products.
 Technological:
Technological advancements have both positive and negative effects on
National Savings. On one hand, innovations improve operational efficiency
and enhance the customer experience. On the other hand, rapid changes in
technology can pose challenges in terms of cybersecurity and adapting to
digital platforms.
 RECOMMENDATIONS

Adoption of new technology: Now days every organization is making every

effort to exploit development in technology time to deliver high quality
products and services in cost effective way in national saving center mostly
work done manually. So there is opportunity for national savings center to
avail it and use latest technology.
Marketing: National Savings Center is working in high competitive
environment. So promotion of schemes can be a very important strategy to
take competitive advantage. So a full fledged promotional program should be
launched to create awareness about the schemes of national savings
organization.
Branch Environment: In case of financial institution the branch environment
plays a vital role. National Savings Center requires a lot of improvement in
this respect. General cleanliness conditions are very bad. So there is need to
take immediate action for the improvement of branch environment.
Training of the personnel: Employees are most important asset of an
organization. They must be provided with proper training to meet the
changing need of Business. National savings organization does not have such
culture. An advertisement campaign must be run to educate the current and
potential customers about the rates of its products and handling of accounts
certificates.
Establishment in other countries: There is need of rapid enhancement of
NSC’s branches in foreign countries. National savings centers do not exist
outside the Country. So they are loosing market which will be effective source
of revenue for government of Pakistan.
 CONCLUSIONS
I have the opportunity here to summarize what I have learned during my work and
during the preparation of this report. It was a great experience working in the
environment and I liked the idea.

In general, it is a great experience with National Savings as an organization that

holds a high position in the Financial/banking industry. Their financial performance
shows us its growth and future. Along with all the strengths that National Savings
has, there are also some threats that National Savings needs to face in order to avoid
any failure and maintain their position.

The organization is well organized and well-staffed. Due to its growth in the online
branch system, it has a bright future in the financial sector.

REFERENCES:
https://savings.gov.pk/
https://www.google.com

https://savings.gov.pk/general-faqs/