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    DCB Migration Handbook 2024

    Uploaded by

    sumu123

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    DCB Migration Handbook 2024

    Uploaded by

    sumu123
    4 views6 pages

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4 views6 pages

    DCB Migration Handbook 2024

    Uploaded by

    sumu123

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    Migrating to

    the new & upgraded


    DCB Niyo debit card
    in easy steps...
    The improved and upgraded DCB Niyo Debit Card with zero forex
    markup is here!

    Please note that your old DCB Niyo Global card will stop
    functioning from 1st August 2024, We encourage you to migrate to
    our new DCB Niyo debit card with incredible perks which will make
    your international travel and banking experience better!

    What’s new?
    Here’s how the new DCB Niyo debit card fares in comparison to
    your old card.

    Features
    & Benefits
    Old DCB Niyo New DCB Niyo
    Global Card (2018) Debit Card (2024)

    Airport lounge access


    outside of India ❌ On international spends
    of 50,000 per quarter

    Interest on account
    balance ❌ Up to 8%*

    ❌
    No upfront TCS on
    TCS is debited upfront No TCS on international
    international transactions
    irrespective of the spends up to 7 lakh. Any
    up to 7 lakh
    amount spent TCS debited gets reversed
    internationally in 1-2 working days

    No account maintenance
    charges

    Zero forex markup* on all


    international transactions

    How do I get a new DCB Niyo debit card?


    It’s easy! You can get it in two simple ways:

    1 Via the Niyo app


    2 Via a DCB Bank branch
    Open an account via the Niyo app
    What you’ll need
     Aadhaar Number
     Original PAN card with signature
     Aadhaar-linked mobile to receive OTPs
     Passport File No.

    Next steps
    1 Download Niyo App

    2 Verify your Mobile Number, Email ID, and set a 6-digit


    Passcode for your app

    3 Verify your Passport File Number. Find it on the last page of


    your passport. It is a unique 12 or 15-digit alphanumeric
    code, not the same as your Passport Number.

    4 Pick a bank: DCB Bank


    Next steps
    5 Verify your Aadhaar Number.

    6 Enter your Personal Details, Communication Address (where


    you want your card delivered), and add a Nominee

    7 Complete your 3-minute Video KYC (VKYC) within the app.


    Expect VKYC approval status in 24 to 48 hours.

    8 Once VKYC is approved, your DCB Niyo savings account


    will be ready and your DCB Niyo debit card will be delivered
    to your Communication Address within 3-5 days.

    Note: If your Video KYC does not go through, please visit


    a DCB Bank branch to complete your verification with
    biometric KYC.
    Open an account at a DCB Bank
    branch near you
    We encourage you to open an account online through the Niyo app.
    However, if you encounter any hurdle, please visit a DCB Bank
    branch near you to complete your verification with biometric KYC.

    Note: Keep your Aadhaar Number handy.

    Find Your Nearest DCB Branch

    FAQs
    1 Will my existing account automatically migrate to the new
    DCB Niyo savings account?

    No, you will have to download the new Niyo app to complete
    your account opening process

    2 Will the new debit card have all the features of my old card?

    Yes, absolutely! Your new account and debit card will have
    all the features of your old card and more to make your
    international travel and payment experience awesome!

    3 What if I don’t migrate now?

    Your existing account and card will stop working from 1st
    August 2024.

    4 What happens to my existing card if currently I’m not in


    India and unable to open a new account?

    Please contact us at global@goniyo.com with your travel


    documents and we’ll work with the bank to get the validity
    extended for your existing account and card.

    5 Can you send my new debit card to an international


    address?

    We apologise, but currently, we are unable to ship your card


    to an international address.

    6 What about the funds in my existing DCB Niyo Global


    account?

    � Transfer your funds to the new savings account once it is active

    � Use the available funds for your daily spends

    � Transfer the funds to any other bank account you prefer


    7 Will my standing instructions or auto pay still work after
    30th July 2024?

    No, all the automatic payments linked to your existing DCB


    Niyo Global debit card will be declined.

    8 Will there be any cost for migrating to the new app?

    No, it’s completely free!

    9 I need help onboarding, who do I contact?

    Reach the Niyo support team at upgrade@goniyo.com. You can


    also reach out to DCB Customer Care at 022 6899 7777, 040
    6815 7777 or customercare@dcbbank.com.

    Thanks for starting an amazing adventure with Niyo! We're


    with you every step of the way. Let's explore the world together!

    Over 1 Million travellers | Rated 4.5 stars | Accepted in 180+ countries

    Get in touch with us 24×7 via in-app chat support

    *VISA exchange rates apply | #T&C apply Revision Date: 03 July 2024

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