Quality Week-2024

Quality: from compliance to performance
Join us in celebrating World Quality Week from 11-15 November 2024. This global
campaign raises awareness of the quality management profession and focuses on the
theme of navigating complexity in today's dynamic business landscape. Discover how
quality principles drive organizations from mere compliance to outstanding
performance.
Navigating complexity
In our increasingly interconnected and rapidly changing world, managing dynamic risk
landscapes and maintaining operational resilience is crucial for organisations to stay
competitive. But, resilience alone is no longer sufficient. To remain relevant and to
thrive, organisations must also innovate and adapt their business models, products,
services with a quality culture leading the change.
Facing challenges
Among, many organisations face significant challenges, including skills shortages and
vulnerabilities in global supply chains. Amidst these challenges, digital transformation,
especially the integration of Artificial Intelligence (AI), offers immense potential for
performance enhancement. However, it also introduces new risks that must be carefully
managed. The pace of digitalisation is quickening and society is expecting that
organisations lead the charge on climate and social issues. With that, customer
expectations are sharpening in terms of how they work with organisations to create and
access sustainable value. In this context organisations must deliver sustainable
innovation at pace while also mitigating the risk of failure. Promoting good operational
governance, assurance and improvement can help organisations deliver innovation and
agility safely and confidently.
Sustainability imperative
The imperative to address environmental and social concerns adds another layer of
complexity. Societal expectations are changing. The sustainability agenda means that
organisations must deliver superior value for customers and consumers and consider all
three pillars equally (environmental, social, economic) but also provide sustainable
products, services and processes. With that in mind, we must consider how quality
management principles and methods allow organisations to respond to extraordinary
times, creating a culture of compliance through a culture of learning and improvement.
Transformative role of quality management
Quality management can be associated with tools, processes, controls, and

assessments. All this quality ‘hardware’ is important; but, it is only as good as the quality
culture that goes with it. Delivering and improving value for customers is a team effort
and at the heart of transformative quality management. The value of developing
organisational wide capability to deliver excellent quality. Quality principles and methods
not only ensure compliance but also foster innovation and agility. By cultivating a culture
of continuous learning and improvement, organisations can adapt to change more
effectively and drive performance excellence.
Practical strategies and insights
Throughout the week, we’ll delve into practical strategies and insights to help
organisations harness the power of quality. Here are some top tips to guide you on your
quality journey:
1. Embrace innovation: Don’t just meet compliance standards; leverage quality

management to drive innovation and stay ahead of the curve.
2. Manage risks proactively: Identify and mitigate risks associated with digital
transformation and other strategic initiatives to ensure long-term success.
3. Focus on sustainability: Integrate sustainability into your quality management
practices creating products and services that are environmentally and socially
responsible.
4. Promote a learning culture: Encourage continuous learning and improvement
within your organisation to adapt to changing market conditions and customer
needs.
About World Quality Week
Get ready to celebrate excellence in quality! World Quality Week takes place every
November, and each year we choose a new theme that covers a range of important
issues in the profession. We're on a mission to empower you with the tools and assets
you need to champion quality, and we invite you to become a World Quality Week
ambassador. Whether you're an individual, a team, or an entire company, you can join
the global movement to raise awareness and promote best practices in quality. Let's
make a difference together!
Let's use #WorldQualityWeek to highlight how quality and the quality profession can
make society better

Quality Week-2024

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Quality Week-2024

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Quality: from compliance to performance

Transformative role of quality management

Quality management can be associated with tools, processes, controls, and

Practical strategies and insights

1. Embrace innovation: Don’t just meet compliance standards; leverage quality

About World Quality Week

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