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    Knowmax Implementation Manager JD

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    SHEFALI GULATI

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    © All Rights Reserved
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    Knowmax Implementation Manager JD

    Uploaded by

    SHEFALI GULATI
    2 views2 pages

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2 views2 pages

    Knowmax Implementation Manager JD

    Uploaded by

    SHEFALI GULATI

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Technical Implementation Manager -

    Product Deployment
    knowmax.ai Gurgaon 5-8 Years

    About Knowmax
    Knowmax.ai empowers businesses to deliver superior customer experiences by providing them with the
    tools and insights they need to effectively manage knowledge, automate support processes, and engage
    with customers across multiple channels. We have helped unicorns & Fortune 500 companies globally
    revolutionise the way they create, curate, and consume CX knowledge.

    We're profitable, bootstrapped, and growing fast!

    We are seeking a skilled Technical Implementation Manager to oversee the successful deployment and
    integration of our company's products and solutions for new customers. In this role, you will lead the
    deployment process, ensuring seamless implementation, configuration, and adoption of our offerings
    while meeting customer requirements and timelines.

    Responsibilities
    Manage the end-to-end product deployment lifecycle, including planning, scheduling, resource
    allocation, and risk mitigation.
    Coordinate and oversee the installation, configuration, and customization of our products and solutions
    to meet customer-specific needs and integrate with existing systems
    Conduct thorough testing and quality assurance of deployed solutions to ensure compliance with
    functional and non-functional requirements.
    Develop and execute comprehensive training plans to enable customer teams to effectively use and
    maintain the deployed products.

    knowmax.ai
    Provide ongoing technical support and guidance to customers during and after the deployment

    process, addressing any issues or concerns promptly.

    Manage knowledge transfer and documentation, ensuring customers have access to up-to-date user

    manuals, technical guides, and best practices.

    Continuously improve deployment processes, methodologies, and tools to enhance efficiency, quality,

    and customer satisfaction.

    Ensure adherence to project timelines, budgets, and service level agreements (SLAs) during

    deployments.

    Communicate project status, risks, and issues effectively to stakeholders, escalating concerns as

    necessary.

    Qualifications

    Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent

    experience.

    5-8 years of experience in technical implementation, deployment, or product integration roles.

    Strong understanding of software installation, configuration, and customization processes.

    Excellent problem-solving, critical thinking, and troubleshooting skills.

    Proven ability to manage multiple deployments simultaneously and prioritize effectively.

    Strong communication and interpersonal skills, with the ability to collaborate with diverse teams and

    stakeholders.

    Experience with project management tools and techniques (e.g., Jira, Confluence, MS Project).

    Proficiency in technical writing and documentation.

    Ability to travel as required for on-site customer deployments.

    Send your email to - poonam.singh@knowmax.ai

    knowmax.ai

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