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Data Analyst

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MICHELLE PARRISH mp11615b2@westpost.

net DATA ANALYST PROFILE Highly experienced Data Analyst lutions primarily in the public prove organizational efficiency Technology expertise. Adept at with a record of developing and supporting IT so sector. Consistently recognized and tasked to im utilizing comprehensive business and Information data reporting and Help Desk solutions.

A seasoned technology professional that enjoys the synergies of idea exchange, c ollaboration, and shared learning. A creative problem-solver with a strong inter est in new technologies and approaches that is end user focused. Extremely relia ble, possessing a strong work ethic, and a dedicated team player. * Solution-oriented Data Analyst with proven ability to analyze, manipulate, and develop databases. A welcome addition to any IT team, ready, willing and able t o extract data to ensure project success and on-time project delivery. * A collaborative team player or independent contributor able to learn quickly, with proven ability at managing multiple priorities in fast-paced environments. CORE COMPETENCIES Enrollment and Scheduling Systems * Data Analysis and Development * Project Mana gement Help Desk * Data Integration * IT Process Improvement * Data Reporting * Trainin g Root-Cause Analysis and Issue Resolution * Database Management PROFESSIONAL EXPERIENCE Baltimore County Public Schools Timonium, MD 2005 - Pres ent Office Information Technology of Student Data Data Clerk IV Update and change student IDs, as well as compile and extract data from queries, using Microsoft SQL. Research conflicts of student ID and State ID using Stud ent Tracking and Registration System (STARS). Enable student information system (SILK) security access and set up user security roles. Serve as a technical liaison for automated student information systems including attendance, grade reporting, and student scheduling systems. Receive, investiga te, and respond to telephone and email inquires regarding student data matters including applications training and skills upgrade. Translate technical information into user-friendly terminology, given a variety of levels of end user technical expertise. Prepare various reports pertaining to Student Data for submission to governmental agencies, and special reports / dat a-upon-request. Research, gather, and compile data required for departmental dec isions. MICHELLE PARRISH PAGE 2

Baltimore County Public Schools continued

Train staff on STARS variable reports and conduct AccessTrax system training. As sist Administrators / secretaries on creating reports by extracting data using STARS. Produce a variety of reports on a scheduled and ad-hoc basis. Resolve help desk support calls concerning computer technical questions and the pupil data system, providing end user first level support. Provide technical gui dance / issue resolution for secretaries and administration management using STA RS, SILK, and AccessTrax. Deer Park Middle School Randallstown, MD 2004 - 2005 Secretary III Installed, implemented, and operated the Columbia class scheduling software, upd ating grades in a timely manner and posting any changes to the school's mainfram e and process records. Registered students into and withdrew students from the s ystem. Aided the Assistant Principal with assigned duties. Woodlawn Middle School Baltimore, MD 2001 - 2004 Secretary II 2002 - 2004 Implemented and operated the Columbia class scheduling system, initiating a curr ent file maintenance system for all schedules. Performed typing assignments and provided back up assistance to other office clerical personnel to maintain effic ient office operations. Summer School Secretary 2001 - 2002 Assisted the principal, performing clerical duties. Rendered record keeping of d aily attendance in each program. Input information of students, courses taken, grade information, attendance, and assessment of students before and after program in the computer using Filemaker Pro 4.1. TECHNOLOGY Windows Vista Professional / 7 * 2003 Server * UNIX * Microsoft Office 2000 / XP / 2003 / 2007 / 2010 Internet Explorer * Columbia * STARS * SILK * FILEMAKER Pro 4.1 * Adobe * Oracle * SQL * PL / SQL Cognos * JavaScript * SharePoint EDUCATION Bachelor of Science, Information Systems (concentration in Database Management) GPA: 3.59 / 4.0 Strayer University Owings Mills, MD

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