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    My Resume - Ahmed

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    ahmed.amin9511

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    My Resume - Ahmed

    Uploaded by

    ahmed.amin9511
    13 views3 pages

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    My Resume_ Ahmed

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    13 views3 pages

    My Resume - Ahmed

    Uploaded by

    ahmed.amin9511

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    IT Support Engineer focused Technical Support Specialist with 10 years of career

    experience in help desk for end users , sloid experience with hardware. Highly
    adept in desktop support and problem analysis, diagnostics, troubleshooting
    and conflict resolution. Exhibits excellent organizational and problem-solving
    skills. Works well in team environments and displays strong work ethics.

    Ahmed Elamin Akasha


    Core Competences
    Phone:
    (+971) 569004525 • Good Technical knowledge and familiarity with IT Infrastructure.
    E-Mail: • Customer service oriented.
    ahmed.acasha@gmail.com • Initiative and committed
    • Attention to details
    Address:
    • Analysis and diagnostic skills
    Sharja - Majaz 3 Street, Srap Tower -
    • Problem managing and solving for incident or service requests
    8th floor • Familiar with ticketing systems
    • Excellent communicator
    • PC & MS Office proficient
    • Software and hardware testing and training
    Skill Highlights • Help desk
    • Conflict resolution
    • Updates and Upgrades Experience
    • Troubleshooting and
    Diagnostics Sudanese Mineral Resources Company -Khartoum, Sudan |2016 - 2023
    • Positive and proactive
    attitudes Technical Support Specialist
    • Team player Job Responsibilities:
    • Committed and hardworking
    • Solid experience with • Support company users for (Desktop, labtops, printers and
    hardware peripherals) onsite or remotely.
    • Capability of finding • Analysis and resolve incident or services in ticketing system.
    resolutions for impervious • Software installation and configuration onsite or remotely.
    problems. • Orienting end users with basic usage of IT Assets and services.
    • Manage Active directory and • Support IT projects demands and delivery.
    Microsoft exchange.
    • Data Retention Deployment HAM Electro - Mechanical company - subcontractor of Petronas
    Marketing Sudan | 2014 - 2016

    Technical Support Specialist


    Job Responsibilities:
    Languages
    • keep computer systems running smoothly and ensure users get
    Arabic – Mother Tonge the maximum benefit from them
    English – Fluent
    Experience

    Core Competencies • install and configure computer hardware operating systems


    and applications
    • monitor and maintain computer systems and networks
    • Strategic thinker • talk staff or clients through a series of actions, either face-to-
    • Written & verbal communication face or over the phone, to help set up systems or resolve issues
    • Technical writing • troubleshoot system and network problems, diagnosing and
    • Active Listening solving hardware or software faults
    • replace parts as required
    • Team Player
    • provide support, including procedural documentation and
    • Client Relationship Management
    relevant reports
    • Achievement Orientation
    • follow diagrams and written instructions to repair a fault or set
    • Systems Thinking
    up a system
    • Business & Solutions Knowledge • support the roll-out of new applications
    • Technical Background • set up new users' accounts and profiles and deal with password
    issues
    • respond within agreed time limits to call-outs
    • work continuously on a task until completion (or referral to third
    parties, if appropriate)
    • prioritize and manage many open cases at one time
    • rapidly establish a good working relationship with customers
    and other professionals, such as software developers
    • test and evaluate new technology
    • conduct electrical safety checks on computer equipment.

    Khartoum Information Center (KIC) | 2009 - 2014


    Technical Support Specialist

    Job Responsibilities:

    • Provided first-level technical support to end users on proprietary


    software and applications, including installation, basic usage, and
    appropriate service level to warranty.

    • Performed troubleshooting techniques over the phone or via web


    messenger to identify and resolve issues.

    • Established patterns to reoccurring issues and provided input to


    development teams

    Mediaware Co. Ltd. | 2004 - 2009

    Web Developer, System Programmer

    Job Responsibilities:

    - Web Developer& System programmer.


    - Design /Analyst /Developer (Database Driven Application)
    Education

    ➢ Master of Business Administration (MBA), Sudan International


    University, Sudan Jan.2017 – Nov.2018
    ➢ BSc. In Computer & Electric Engineering, Islamic University Of
    Omdurman, Sudan June.1997 – Dec.2002.

    Courses

    - Information security
    - Odoo Functional and technical
    - ITIL course
    - PMP
    - A+

    References

    References available on request

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