Page 1 of 4

CONTACT US

stwater.co.uk

ACCOUNT NUMBER

8670096953

SUPPLY ADDRESS
08401_1625189030<26917>_S13457-PK6595/1 A

MRS H HZ KECHICHE 58 GOLDSMITH ROAD,

58 GOLDSMITH ROAD WORCESTER

WORCESTER WR4 9JP

WR4 9JP
ISSUE DATE

30 Oct 2024

Your amended

account is

£143.45
In credit

0 0 8 6 9 0 0 9 2 2

7 Sep 2023 10 Sep 2024

Customer reading Actual reading
Billing period

369 days

Please refer to your payment schedule displayed in this bill.

Surface water and highway

Fresh water drainage
Total spend
Total £130.40 Total £41.30
This is the good stuff that comes from
£260.24 This is the water that drains from your property

the taps.
into our sewers, and the water that drains from

public roads into our sewer network.

Your water usage

53m 3
Waste water
Total £88.54
Any water that's been flushed or gone down a
Your average daily spend
plughole.

£0.71
Page 2 of 4 ACCOUNT NUMBER 8670096953

YOUR BILL BREAKDOWN

Previous account activity

Balance at last bill £131.49 cr

Cancelled charge on 11 September 2024 Water Supply £130.40 cr Support Available

If you or somebody in your home
Cancelled charge on 11 September 2024 Used Water £88.54 cr
has some additional needs i.e. - a

Cancelled charge on 11 September 2024 Meas Drainage £24.44 cr medical condition, disability,

restricted mobility, or low hearing

Cancelled charge on 11 September 2024 Highway Drainage £16.86 cr
/ vision - Our Priority Services

Payment received on 01 October 2024 £11.96 cr Register could help. The aim of

the register is to make sure we

Balance before this bill £403.69 cr are providing the right help to our

services and support you during

supply interruptions. We're also

able to provide help with paying

Billing period 07 September 2023 - 31 March 2024 = 207 days your bill if you're in financial

difficulty.

Your Meter 16MU078798 Ý15mm¨ Visit stwater.co.uk/support to

Previous Reading 00869 Customer reading - Latest Reading 00898 Estimated reading apply or call us on 03457 500 500 .
3
Water usage 29.73m

Surface water and

What is waste water?
Fresh water Waste water Waste water is any water thats
highway drainage
been flushed or gone down a plug

hole.
Usage charge £52.28 Usage charge £34.83 Fixed charge £13.45

@ @
Your used water charge is based
3 3
for 29.73m ( 175.87 for 28.25m ( 123.33 (Band 1- Flat, Terrace,
on 95% of your fresh water
3 3
pence per m ) pence per m ) Other) returning to us to be treated into

Standing charge
i £19.25 Standing charge
i £13.17 Highway Drainage £9.28
the nice clean stuff again.

Subtotal £71.53 Subtotal £48.00 Subtotal £22.73

Surface water drainage
If you think that surface water or

ground water does not drain off

Average daily spend £0.35 Average daily spend £0.23 Fixed daily spend £0.11 your property into our sewers,

then please let us know as your

bill could be lowered. For more

Subtotal for period £142.26
information, please visit us at

stwater.co.uk

Billing period 01 April 2024 - 10 September 2024 = 162 days Highway drainage
This is for any water that flows
Your Meter 16MU078798 Ý15mm¨
into our sewer network from
Previous Reading 00898 Estimated reading - Latest Reading 00922 Actual reading
public roads. This is paid by all
3
Water usage 23.27m customers connected to our

sewers. For further information

Surface water and

Fresh water Waste water visit
highway drainage
stwater.co.uk/highway-drainage

Usage charge £42.32 Usage charge £28.74 Fixed charge £10.99

@ @
To find out more about your bill and
3 3
for 23.27m ( 181.95 for 22.10m ( 130.08 (Band 1- Flat, Terrace,
what is included, go to
3 3
pence per m ) pence per m ) Other) stwater.co.uk/ourserviceexplained

Standing charge
i £16.55 Standing charge
i £11.80 Highway Drainage £7.58

Subtotal £58.87 Subtotal £40.54 Subtotal £18.57

Average daily spend £0.36 Average daily spend £0.25 Fixed daily spend £0.11

Subtotal for period £117.98

Registered in England & Wales. Registered No. 2366686. Registered Office: Severn Trent Centre, 2 St John's Street, Coventry, CV1 2LZ
OTM_33401_v78 B4Uv11.8 B4Mv11.5 B8HHv8.8 R8.20.250 OTM_08401_v1
Page 3 of 4 ACCOUNT NUMBER 8670096953

08401_1625189030<26919>_S13458-PK6595/2L
TOTAL SPENDING FOR YOUR BILL

Total billing period: 07 September 2023 - 10 September 2024 = 369 days

3
Total water usage 53m

Surface water and

Fresh water Waste water
highway drainage

Total spend £130.40 Total spend £88.54 Total spend £41.30

Balance before your bill £403.69cr

Total for billing period 07 September 2023 - 10 September 2024 £260.24

BALANCE AFTER YOUR BILL £143.45cr

A
Save money on your
30 Oct 2024
3 water bill
0.14m per day
Check out our range of free

0.14m
3 20 Oct 2023
3
0.27m per day
water saving products and

our special offers on water

efficiency showerheads and

per day 07 Mar 2023
3 water butts, visit
0.89m per day
stwater.co.uk/savewater

The Direct Debit Guarantee

] This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

] If there are any changes to the amount, date or frequency of your Direct Debit Severn Trent Water will

notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request

Severn Trent Water to collect a payment, confirmation of the amount and date will be given to you at the

time of the request

] If an error is made in the payment of your Direct Debit, by Severn Trent Water or your bank or building

society you are entitled to a full and immediate refund of the amount paid from your bank or building

society

] If you receive a refund you are not entitled to, you must pay it back when Severn Trent Water asks you to

] You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written

confirmation may be required. Please also notify us.

Got a problem with your Why not manage your Contact us if you are
water supply? account online & go struggling to pay
Spot a leak in your area or paperless? Were here to help you and have a

have a problem with your fresh No need to phone , you can do wide range of schemes available.

or waste water? Our lines are almost everything online- pay,

open 24/7: move house, set up a Direct Please call us on 03456 022 777

Debit, give us a meter reading. so we can have a chat about the

0800 783 4444 You name it, weve got it covered! options.

Its easy and will save you heaps

You can also report any issues of time.

or problems you spot online at

stwater.co.uk . We want to fix Its quick and easy to register

any problems as soon as your details with us online at

possible. stwater.co.uk
Page 4 of 4 ACCOUNT NUMBER 8670096953

Our Service Standards and Alternative Formats Available

Terms & Conditions
Our Codes of Practice are for guarantees of Large print or Braille? If you require
our service to you as a valued customer.

View our Service Standards and further a different bill format please contact us
Terms & Conditions online at

stwater.co.uk you can also request these and well be happy to help. Visit our website

03457 500 500

by contacting us.

or call us on
You can write to us
Severn Trent

PO Box 407
Privacy Notice
We collect personal data which we use to manage customers accounts. We may also use
Darlington DL1 9WD
personal data to contact customers about water related goods and services. If you do not

If things go wrong
wish to be contacted please contact our Customer Care team.

We never like to hear that weve let a

We may share with and obtain personal data from other utilities, local authorities,
customer down and always want you to get
government departments, credit reference agencies and other companies to maintain
in touch to let us know whats happened.
up-to-date customer records, for use in credit decisions, fraud prevention and to pursue
Please get in touch as soon as possible on
debtors. We may also share your personal data with third party contractors who provide
the numbers below, well try our hardest to
services to us. We may transfer your personal data to any country only for the purposes
sort your problem when you first make
mentioned.

contact, if we cant well aim to contact you

back within 24 hours, or at a time more

You can see our privacy notice at: https://www.stwater.co.uk/legal/privacy/. If you wish to
convenient for you. You can also contact us
see the personal data we hold on you, you should make a subject access request in writing
via Whatsapp or via our website
to: SAR Officer, Severn Trent Water, 2 St Johns Street, Coventry, CV1 2LZ
stwater.co.uk .

Credit Reference Agencies

Bills and payments š 03457 500 500
We share and receive data from credit reference agencies(CRAs). This helps us to make

informed and fair decisions about our customers' ability to pay, it also helps us to keep our
Waste and Water Services š 0800 783 4444
prices lower.

If youve followed our complaints process

Data sharing with CRAs will have a POSITIVE impact on your credit score when you pay

but you still think we could have done more

your bills on time.
to help, or if we haven't been able to sort

things out within 8 weeks, we will let you

You're at risk of a negative impact if you don't pay your bill on time or keep up to date with
know that you can get in touch with CCW
your payment plan.
who will help resolve the issue where they

can. You can visit their website

If you're struggling to pay, please let us know.
www.ccwater.org.uk, call them on 0300

0342222, or you can write to them at

CCW, 1st Floor, 23 Stephenson Street,

Birmingham, B2 4BH .