SRM VALLIAMMAI ENGINEERING COLLEGE

(An Autonomous Institution)

Affiliated to Anna University, Chennai.

DEPARTMENT OF MANAGEMENT STUDIES

A General study on the organisational culture and

management
In
YUSEN LOGISTICS PRIVATE LIMITED
TEMPLE STEPS, Anna Salai, Saidapet, Chennai,
Tamil Nadu 600015

Supervisor: Mr. Sivakumar – HR & Admin

Prepared by: NIHARIKA N

REG.NO. 142223631093
AY: 2024-25

Under the guidance of

Dr. B. Kiruthiga
Assistant Professor

Submitted to the department of Management Studies

In Partial fulfilment of the requirements for the award of the
degree of MASTER OF BUSINESS
ADMINISTRATION

November, 2024

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BONAFIDE CERTIFICATE

This is to certify that this internship report is the bonafide work of

Ms. NIHARIKA N (Reg. No. 142223631093) who carried out the study under my
supervision. Certified further, to the best of my knowledge, the work reported herein
does not form part of any other internship study report.

(Dr. B. Kiruthiga) (Dr. Venkata SSR Muramalla)

Assistant Professor, Head of the Department,
Department of Management Studies, Department of Management Studies,
Valliammai Engineering College, SRM Valliammai Engineering College,
Kattankulathur. Kattankulathur.

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 DECLARATION

I, NIHARIKA. N, REGN. NO. 142223631093, student of the Department of

Management Studies, SRM Valliammai Engineering College, Kattankulathur,

declare that the internship report at “YUSEN LOGISTICS PRIVATE

LIMITED” is submitted in partial fulfilment of the Master’s Degree of Business

Administration. This is my original work and has not been submitted for the award

of any degree, diploma, fellowship, or other similar title or prizes.

Place: Signature of the Candidate

Date: NIHARIKA. N

3
Internship Completion Letter/Certificate
Issued by the Company

4
 ACKNOWLEDGEMENT

I express my sincere thanks to our Director, Dr. B. Chidhambara Rajan, M.E,

Ph.D., and our Principal, Dr. M. Murugan, M.E, Ph.D., who permitted me to do
this internship and for providing all the facilities in the college premises to prepare
this report.

Next, I would like to record my heartfelt thanks to our Head of the Department,
Dr.Venkat SSR Muramalla, MBA, MPhil, PhD. for encouraging and supporting
me to undertake this internship.

I am grateful to my guide Dr. B. Kiruthiga, Assistant Professor whose timely

guidance and illuminating suggestions helped me complete my internship on time.
I also express my gratitude to the entire Department of Management Studies staff
for their guidance in the timely completion of this report.

It is an absolute profound sense of gratitude to express my heartfelt thanks to my

supervisor Mr. Sivakumar, HR & ADMIN for their timely guidance & kind
cooperation throughout the study. Their keen interest and encouraging words at
every step were a source of inspiration that enabled me to broaden my sphere of
domain knowledge. I would also like to thank all the employees of YUSEN
LOGISTICS PRIVATE LIMITED for their immense support and cooperation.

NIHARIKA. N

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 TABLE OF CONTENTS

CHAPTER TITLE PAGE NO.

I INTRODUCTION OF THE STUDY TOPIC

1.1 Importance of the topic.

1.2 Reasons for choosing the company/industry. 11
1.3 Objectives of the study.

II INDUSTRY PROFILE
20
2.1 Major Players in the Industry.

III COMPANY PROFILE

3.1 Profile, Achievements/Milestones.

3.2 Organization Chart. 31
3.3 Overview of Functional Departments.
IV OBSERVATIONS AND FINDINGS

4.1 Study Observations (Learning Experiences)

4.2 Study Findings (Learning Outcomes In Points) 36

V SUMMARY & CONCLUSION

38
5.1 Summary
5.2 Conclusion

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 CHAPTER I

1. INTRODUCTION OF THE STUDY

 Yusen Logistics India Pvt Ltd. Is a leading supply chain management

solutions company catering to the array of requirements of clients ranging
from warehousing solutions, freight forwarding solutions, transportations
and custom clearance.

 Originated in September 2011 with the merger of 2 logistic giants - NYK

Logistics and Yusen Air and Sea to emerge as Yusen Logistics (India) Pvt
Ltd.

 Offering unprecedented services for 10 years Yusen Logistics (I) Pvt Ltd.
is deftly handled by about 650 skilled and certified employees across the
country.

 Headquarters based in Mumbai, Yusen logistics - India has its presence in

20 cities and 84 locations, including major cities like Mumbai, Gurugram,
Kolkata, Ahmedabad, Bangalore, Hyderabad & Chennai.

Vision
Connecting people, businesses, and communities to a better future – through
logistics.

Mission
To become the world’s preferred supply chain logistics company – applying
insight, service quality, and innovation to create sustainable growth for business
and society.

Values
Yusen values will guide how they behave and communicate with each other and
the world around them.

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brand promise
CREATE BETTER CONNECTIONS
summarizes their philosophy. It’s what the company aim to deliver time and time
again: a more prosperous future built through stronger relationships and ties
across the world with all our stakeholders – customers, colleagues, partners, and
society.

Future vision
Transform 2025
Moving beyond transactions to solutions
They’re transforming every aspect of the business. How they think. How they
act. What they deliver to customers.

As global supply chains become ever more complex and dynamic, customers
face growing challenges and pressure to develop profitable and sustainable
responses to climate change, resource constraint, waste, ethical sourcing, and
transparency. They need a partner who understands their business, like Yusen
Logistics. Yusen can apply their industry-specific insight and expertise to add
value to their supply chain.
Yusen logistics company mission is to become the world’s preferred supply
chain logistics company. Across their product lines, they will develop and deliver
better ways to connect to customers, improve services, and create lasting
customer relationships.

1.1 IMPORTANCE OF THE TOPIC

Studying organizational culture and management is important because it can help

to understand how to create a successful workplace and achieve company's
goals:
 Improve employee engagement: A positive culture can lead to higher
employee engagement, which can increase productivity and performance.
 Improve retention: A strong culture can help you attract and retain top
talent.
 Improve brand identity: A company's culture is one of the most distinctive
aspects of its offering.
 Improve recruitment: 77% of workers consider a company's culture before
applying.
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  Improve onboarding: A good culture can create smoother onboarding
experiences.
 Improve decision-making: Analyzing organizational frameworks can help
define roles and responsibilities, which can facilitate effective decision-
making.
 Improve knowledge management: Culture creates the context for social
interaction, which determines how effective an organization is at creating,
sharing, and applying knowledge.
 Improve employee health: A healthy work-life balance can lead to better
employee performance.
 Improve corporate administration: A culture of trust and integrity can
create a good work environment and improve the quality of corporate
administration.

1.2 REASONS FOR CHOOSING THE COMPANY

 The main reason for choosing the company is that l had good interest in
logistics Industry but I had no chance to learn more in detail about the
industry so I thought it was a learning Opportunity to get unique experience
of the field that I am not related and has little knowledge about the field
beforehand so that it will be helpful for me to learn more things from the
logistics sector and explore the industry.

 Another reason is that it is one of the largest logistics Company that operates
World Wide and I thought this company would be best for learning my
interest.

1.3 OBJECTIVES OF THE STUDY

1. Analyse Existing Organizational Culture:
- Conduct a thorough assessment of the current organizational culture within the
logistics company.
- Identify key characteristics such as values, beliefs, norms, and practices that
shape the work environment.

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 - Use surveys, interviews, or observations to gather insights from employees at
different levels.

2. Evaluate Impact on Employee Performance and Job Satisfaction:

- Investigate how the organizational culture influences employee motivation,
engagement, and overall performance.
- Measure job satisfaction levels among employees and correlate these with
cultural factors.
- Determine whether a positive culture leads to higher productivity and lower
turnover rates.

3. Assess Management Styles:

- Examine the various management styles adopted within the logistics company,
such as authoritative, democratic, or laissez-faire.
- Analyse how these styles affect team dynamics, decision-making processes,
and employee morale.
- Identify which management approaches are most effective in fostering a
supportive and productive work environment.

4. Explore Relationship with Operational Efficiency:

- Investigate how organizational culture impacts the efficiency of logistics
operations, including supply chain management and customer service.
- Assess whether a strong culture promotes better collaboration, communication,
and problem-solving among teams.
- Analyse performance metrics to see if there is a direct correlation between
culture and operational success.

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5. Identify Challenges in Maintaining a Strong Culture:
- Highlight common challenges faced by the logistics company in sustaining a
positive organizational culture, especially during periods of change or growth.
- Discuss issues such as resistance to change, communication breakdowns, or
misalignment of values.
- Propose methods for addressing these challenges to ensure a cohesive culture.

6. Provide Recommendations for Improvement:

- Based on the findings, offer actionable recommendations for enhancing
organizational culture and management practices.
- Suggest initiatives such as team-building activities, training programs, or
leadership development to foster a positive environment.
- Emphasize the importance of continuous assessment and adaptation of culture
to meet the evolving needs of the company.

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 CHAPTER II

2. INDUSTRY PROFILE
The global logistics market is a dynamic component of the economy, around the
planning, implementation, and control of the efficient flow and storage of goods,
services, and information from point of origin to point of consumption.

 The crucial importance in supply chain management, facilitating trade and

commerce worldwide. Key drivers of the logistics market include
globalization, e-commerce growth, technological advancements, and
infrastructure development.

 Major players in the industry offer a range of services, including

transportation, warehousing, inventory management, and freight
forwarding. The market is highly competitive, with companies continually
innovating to meet evolving customer demands and market trends.

 Logistics refers to the overall process of managing how resources are

acquired, stored, and transported to their final destination.

 Logistics management involves identifying prospective distributors and

suppliers and determining their effectiveness and accessibility. Logistics
managers are referred to as logisticians.

 “Logistics” was initially a military-based term used in reference to how

military personnel obtained, stored, and moved equipment and supplies.

 The term is now used widely in the business sector, particularly by

companies in the manufacturing sectors, to refer to how resources are
handled and moved along the supply chain.

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Trends:

1. AUTOMATION:

 Automated picking and sorting systems, robotic palletizers, and autonomous

guided vehicles (AGVs) streamline warehousing operations and reduce human
errors. This technology for supply chain management enables your employees
to focus on strategic efforts and minimize risks in hazardous environments.
 E-commerce giants Amazon and Alibaba consistently implement new trends
and technology in logistics. For example, they utilize a vast fleet of robots in
their fulfilment centres for sorting, picking, and packing items.

2. ARTIFICAL INTELLIGENCE:

 Artificial Intelligence is currently considered the most influential innovation,

indicating its readiness to bring about substantial and transformative changes
in the industry.

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 AI and ML algorithms can analyse historical and real-time big data, identify
patterns, trends, and insights, and generate predictions through chatbots.
 Organizations apply logistic technology trends to make more intelligent
decisions, improving efficiency and effectiveness.
 Early adopters who have implemented AI technology in logistics have
achieved remarkable improvements in their logistics operations. These
advancements include reducing logistics costs by 15%, optimizing inventory
levels by 35%, and enhancing service levels by 65%.

3. BLOCK CHAIN:

 With Block chain, each product or item gets a unique digital identity with an
origin, manufacturing details, certifications, and ownership history. It allows
for transparent and real-time visibility into the movement of goods from the
point of origin to the final destination.
 Blockchain ensures secure and encrypted data exchange between the parties
involved, reducing the risk of data manipulation or unauthorized access. Smart
contracts, a feature of IT trends in SCM, automate and enforce compliance with
predefined rules, reducing the need for manual intervention.

4. INTERNET OF THINGS:

 using technology trends in supply chain management, the company effectively

handles transportation, minimizing waste and reducing the number of lost
items.
 Attach sensors, tags, and trackers to your shipments, pallets, or containers,
enabling real-time tracking of goods. Following IT trends in transportation to
get accurate and up-to-date information on the products’ location, status, and
condition. IoT helps identify potential issues, coordinate supply chain
processes, and optimize inventory levels.

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5. AUGMENTED AND VIRTUAL REALITY:

 As tech trends in transportation, AR and VR provide several benefits. They

create a safe and controlled environment for training, allowing employees to
gain hands-on experience without the risks associated with real-world
operations.
 It leads to significant cost savings by eliminating travel expenses and boosting
productivity. Also, companies adopt transportation technology trends to reduce
CO2 emissions, contributing to environmental preservation.
 DB Schenker uses AR headsets to guide workers in picking and packing
processes to optimize workflows and minimize errors.
 Walmart employs VR headsets to simulate real-world scenarios, such as Black
Friday sales or handling peak seasons.

6.AUTONOMOUS VEHICLES AND DRONES:

Autonomous vehicles and drones are a significant part of SCM technology trends,
focusing on reducing the risk of accidents, cutting expenses, and improving
delivery times.

 They have GPS, collision avoidance systems, and advanced flight control tools
to ensure safe and precise navigation.
 These autonomous vehicles use cameras, lidar, and radar systems to navigate
and make deliveries with minimal human intervention.
 Drones are not a new technology in logistics industry, Domino’s Pizza made
history by delivering pizzas using them in 2016.

Issues & challenges in the industry:

While the pandemic affected the logistics sector deeply, many of the issues that
surfaced were present beforehand. These persistent issues include:

Increasing transportation costs

 While the Russia-Ukraine conflict has triggered the recent volatility in fuel
prices, transportation costs have increased over the last few years. Several

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 tracking businesses predict the rates of annual contracts rise by double
digits this year because of strained capacity.
 In addition, Europe suffers from a short supply of heavy goods vehicle
drivers, with a shortage of around 400,000 throughout their land.
Similarly, road transportation rates have increased by 23% in the US
amidst rising freight spending and increased input costs for logistics
players. In sum, transportation costs are going up univocally across the
globe,

Inconsistencies in tracking

 Despite the benefits of IoT, many brands continue to follow manual

tracking processes. Using spreadsheets and multiple software for the same
activity decreases workforce productivity and reduces efficiency.

Limited visibility of shipments

 Modern-day consumers expect visibility of their orders. However, a lack

of visibility throughout your supply chain can cause issues that can
seriously hamper your goods' flow. Unnecessary delays become the norm
without end-to-end transparency, as do warehouse operational
inefficiencies.

Fragmented communication

 A logistics supply chain begins with manufacturing and ends with the final
product getting delivered to the customer. Unfortunately, OEMs often
suffer from a lack of an integrated communication channel. This
deficiency leads to fragmented communication that adversely impacts
delivery times and efficiency.

Empty miles

 Empty miles, also known as non-revenue miles, have plagued the logistics
industry for years. They lead to unnecessary cost increases, adverse
environmental impacts, and negatively affect the efficiency of both
carriers and shippers.

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Delivery delays

 The spiralling effect of the pandemic caused factories to shut down and
led to a series of labour-shortage-related issues. In addition, they have
siloed and fragmented legacy processes that negatively impact the delivery
times.
 For example, customers must wait for up to twelve months to get their
hands on a Tesla Model X or Model Y. Smartphone shipments have also
been seriously delayed because of chip shortages; several brands have
delayed new launches and greatly increased waiting times for people pre-
ordering their products.

What is the way out for the logistics industry?

Given the growing list of challenges that the logistics industry faces, viable
solutions are needed now. Luckily, there are solutions available. For example,
digitization and collaborative logistics can tackle most existing issues and enable
enterprises to plan, control, and monitor the movement of goods with greater
ease.

Many logistic players have embraced digitization and have adopted a host of
SAP and non-SAP solutions to address existing and emerging challenges. For
example, SAP's Digital SCM (supply chain management) has enabled logistics
players to move away from transactional SCLM and toward a strategy-driven,
digital, and sustainable approach. In addition, the solution enhances their
resilience and mitigates potential future disruptions with agility and data-driven
actions.

2.1 MAJOR PLAYERS IN THE INDUSTRY

1. DHL Supply Chain:

- A global leader in logistics and supply chain management, DHL offers services
that include warehousing, distribution, and transportation. They are known for
their extensive network and innovative solutions.

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2. FedEx Corporation:

- FedEx is a well-known courier delivery services company that also provides

logistics solutions. They offer express shipping, freight services, and supply chain
management, operating in over 220 countries.

3. UPS (United Parcel Service):

- UPS is another major player in the logistics industry, specializing in package

delivery and supply chain management. They provide a variety of services,
including freight transportation and logistics consulting.

4. Kuehne + Nagel:

- A Swiss-based global logistics company, Kuehne + Nagel offers integrated

logistics services, including sea freight, air freight, and contract logistics. They
have a strong presence in Europe and Asia.
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5. XPO Logistics:

- XPO Logistics is a leading provider of supply chain solutions, including

transportation and logistics services. They focus on technology-driven solutions
to enhance efficiency and customer service.

6. C.H. Robinson:

- C.H. Robinson is a third-party logistics provider that offers freight

transportation, logistics, and supply chain services. They utilize a vast network of
carriers and technology to optimize logistics processes.

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7. Maersk:

- A.P. Moller-Maersk is a Danish shipping and logistics company that is one of

the largest container shipping companies in the world. They also provide
integrated logistics services, including port operations and supply chain
management.

8. DB Schenker:

- A division of Deutsche Bahn AG, DB Schenker provides logistics and

transportation services globally. They offer land, air, and sea freight services,
along with supply chain management solutions.

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 CHAPTER III

3.1 COMPANY PROFILE

650 distribution centres and offices in 375 cities

46 countries and regions

25,358 employees dedicated to our customers’ success

Founded in 1955

Nearly 3.4 million sqm of strategically positioned warehouse space

ACHIEVEMENTS

Yusen Logistics is a global logistics company that has achieved several notable
achievements, including:

2022 3PL Provider of the Year

Target awarded Yusen Logistics this title for their dedication, support, and quick
action. Target noted that Yusen Logistics helped improve their customer
experience by opening new operations and expanding west coast operations.

Best Business Partner Award

Yusen Logistics received this award from Procter & Gamble at the 2022
Logistics Awards.

Supply Chain Excellence

Yusen Logistics Brazil was honoured for their reputation for reliability,
efficiency, and strategic partnership with Panasonic.
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Yusen Logistics is a global supply chain logistics company that offers a range of
services, including: Ocean and air freight forwarding, Warehousing, Distribution
services, and Supply chain management.

Yusen Logistics has a network of more than 650 distribution centres and offices
in 46 countries and regions.

Founding

Yusen Logistics was founded in Tokyo in 1955.

Thailand branch anniversary

Yusen Logistics (Thailand) Co., Ltd celebrated its 55th anniversary in August
2024.

Singapore warehouse

In 2017, Yusen Logistics Singapore Pte Ltd held a groundbreaking ceremony for
its first future-ready warehouse

3.2 OVERVIEW OF FUNCTIONAL DEPARTMENT

1.SALES:

This department is responsible for bringing the customers for the

organisation.

 They will stay up to date with the market trends and will gather all the
information necessary for increasing the customer retention.

 Sales department will procure the rates of the containers and will
convey it to the export department further the later will proceed the
booking.

 Building New strategies for increasing the sales.

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  Cold Calling will be done by the sales department for identifying
customers who does not have any knowledge about the company and
is in need of a shipping business.

 This will increase the customer base.

 In sales, the rates will be procured for shipments involving

 FCL-Full Container Load shipments which involves one container

and one shipper-one consignee same destination.(40 ft)

 LCL-Least Container Load shipments which involves one container

but multiple shippers and multiple consignees involving same
destination.(20 and 40ft)

 Project Cargo-This involves cargo which are over dimensional cargo

and the container will be larger than the original 40 foot container.

2.OCEAN EXPORT:

This department deals with booking the containers from liners and exporting
the cargo from shipper to consignee.

 Based on the procured prices by sales department the best liner will
be choosed as per the customer benefit and organisation profit.

 Customs clearence plays an important role in export of any product

outside the country.

 Booking of container will be done through the liner’s website using

the log in credentials.

 Checklist will be prepared by the customs department which contains

the details of shipper,cargo,Invoice number,port of loading and
destination)

 The CHA on behalf of the shipper will prepare shipping bill

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  The shipping bill will only be issued on the basis of
VGM+CHECKLIST+BILL OG LADING after the verification of
documents by the back office of liner.

 After reciept of shipping bill the container will be entered into the
port.

 After reaching into destination port the charges will be collected and

 delivery order will be issued.

FLOW:

SHIPPERCFSORIGINPORTDESTINATIONPORTCFSCONSI
GNEE

3.OCM/SUPPLY CHAIN SOLUTIONS:

 OCM stands for origin cargo management.

 This department involves exporting goods from shipper to consignee.
 Here nomination based shipments will be carried out i.e, the
consignee will nominate the yusen india to carry out their shipments.
 This department is only present in 2 places across the global level
 Chennai-Manglore,Tuticorin
 Mumbai-Delhi,Kolkatta
 They will use a website called GRIFFIN for handling the customers
and managing the booking.
 YUSEN VANTAGE is used by customers for booking.

PROCESS:

1.Buyer will send the PO to the shipper.

2.Shipper will place the E-Booking in the Yusen Vantage website.

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 3.Yusen logistics OCM team will extract the E-booking placed by the
shipper and then places the order to the carrier/vessel operator.(the carrier
will be selected by the consignee because of the nomination process)
4.Yusen Logistics will release the carrier booking to the shipper.
5.shipper should upload the E-LOAD PLAN in Vantage website informing
about the container number,CBM,gross weight,net weight,stuffing details.
6.Based on E-load plan shipping instructions will be provided to the carrier.
7.The carrier will provide the BILL OF LADING to the Yusen Origin.
8.Shipper will submit the E-INVOICING based on the PO containing the
details about invoice no,date,terms of payment.
9.Based on the e-invoicing submitted by the shipper the FCR draft will be
sent to the shipper.(FCR is alternative to bill of lading)
10.The liner will generate a Bill and send it to the Yusen Logistics.
11.The Yusen will settle the ship charges and then based on the ship charges
the bill will be provided to shipper for collecting the charges.
12.After this step the original FCR will be released to shipper.
10.The E-invoicing will be extracted and shipping advice will be sent to
destination agent and goods will be collected by the consignee.

4.OCEAN IMPORT:

 This department deals with the import of goods from shipper to importer.
 The shipper will contact Yusen origin and will provide the details about the
cargo readiness and customer details.
 The yusen origin will contact the Yusen India for booking and movement of
goods.
 After booking of vessel the booking reciept will be generated.
 After the departure of vessel the PRE-ALERT documents will be sent by
the Yusen origin.
 These documents will be checked by house bill and master bill number and
then sent to the customer.
 The customer will be asked about the moving point from the port whether
to move to CFS or DPD.
 CFS-Container Freight Station.
 DPD-Direct Port Delivery(for valued customers with duty benefits and
faster delivery)

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  IGM filing will be done by the carrier before the arrival of vessel to
destination.
 The IGM will be filed with customs and the officers will check the IGM and
attached import documents(Housebill,Master bill,Invoice)Bill of entry will
be filed for entry into the destination port.
 Inoive will be sent to customer before the arrival of vessel to port and
Delivery order will be issued once the payment is made after which the CFS
will release the goods.
 House Bill-Actual Shipper and Actual Consignee.It will be prepared by the
Freight Forwarder.
 Master Bill-Forwarder Destination and forwarder agent.It will be prepared
by the carrier.
 House bl split up-The house bl will be multiple for a single shipment. This
will be based on the branch or destination of the consignee. The GST will
be different for different branches but same consignee so it must be split for
proper movement olf cargo.

5.AIR EXPORT:
This department deals with export of cargos through the airways.
BOOKING:
 Initially the customer will enquire about the airlines rates with providing the
cargo status.
 The Yusen logisitcs in shipper place will enquire the rates,transit time,space
in the Airline.
 The Airline will provide the necessary information and that will be
conveyed to the shipper.
 Once the shipper approves the booking will be done and booking
information will be sent to the shipper.
DOCUMENTION:
 Yusen will prepare a housebill draft and send it to the shipper.
 The customs will prepare shipping bill based on the checklist.
 Shipper will check and correct shipping bill checklist and then Export team
will send it to customs CHA.
 Using the corrected shipping bill and checklist the shipping bill no will be
generated by ICEGATE CUSTOMS.

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  Terminal charges will be paid by providing airway and shipping
bill,MAWB+Consol pouch and terminal reciept will be received for entry
into the terminal.
 The Yusen logistics airport staff will attach bar code sticker for each cargo
and will be loaded into the Aircraft.
CONSOL POUCH-1.Master Bill
2.House Bill
3.Invoice(optional)
4.Certificate of Origin.

AIRPORT PROCEDURES:
 Cargo will be unloaded at the Airport Warehouse
 Weighing thr correct documents and checking them.
 Examination of Cargo by the examination officer and appraisal officer.
 The customs officer will generate shipping bill and put signature on it.
 Scanning of cargo.
 Handing over the consol pouch and MAWB to carrier and they will attach
to the cargo.
AFTER DEPARTURE OF FLIGHT:
 Yusen Logistics will send the PRE-ALERT documents to Yusen destination
by using the YUNAS software.
 The freight will be paid by the Yusen origin to the Airlines.
 The debit note will be sent for payment collection to the shipper.
 Shipper will make the payment based on debit note.
 EGM will be filed before the departure of flight.
 The Original documents will be sent to shipper.
 The customs will generate shipping bill and that will be sent to the customer.

MEASUREMENT OF CARGO IN AIR:

1M3=167 KG
CBM X WEIGHT =ACTUAL CAPACITY

6.AIR IMPORT:

 This deparment deals with the import of cargo from another country to
India.

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  The shipper will send the booking request.
 The rates will be discussed with the shipper(buy rates and sell rates)
 After the customer accepts the rates PRE-ALERT documents will be
received from the origin Yusen Logistics.

 PAYMENT TERMS- COLLECT-Exwork,FCA,FOB

PREPAID-CFR,CIF,CIP,DAP.DDP.

 The cargo will be tracked in the cargotracking website.

 Sending the pre-alert documents received from the origin to the consignee.
 Documentation of Manifest in the Website.
 Cargo arrival notice will be sent to the consignee after flight arrival.
 The cargo will be tracked.
 Arrangement of DELIVERY ORDER based on the payment.
 BRO-BANK RELEASE ORDER:The bank of the consignee will be
nominated for the payment in future date.
 The consignee’s CHA will arrange for import customs formalities.
 Sending the post shipment documents with invoice to consignee.
 Collection of payment from the consignee.

7.FINANCE:
 The finance department is the final destination after completion of
the shipment in the Yusen Logistics industry.
 The department uses 3 software in daily basis for recording and
book keeping they are:
1.AUDEX(Admin charges)
2.INFOR SUNSYSTEM(Payments)
3.YUNAS (Billing expenses/income)
 The department is divided into 2 divisions
1.ACCOUNTS PAYABLES
2.ACCOUNTS RECIEVABLES
 The Accounts payables will involve payment for the services
availed by the organisation.
 Accounts payables is divided into 2 types
1.VENDOR PAYMENT
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 a) TRANSPORTER &SURVEYOR
b) ADMIN
2.LINER PAYMENT
8.CUSTOMS HOUSE BROKERAGE-IMPORT:

TO CLEAR THE SHIPMENTS WITH CUSTOM

PROCEDURE DOCUMENTS REQUIRED
1.Invoice
2. Packing list
3.Bill of lading
4.COO (Certificate of origin)
5.FTA (Free trade agreement)
6. air waybill (MAWB OR HAWB)

PROCEDURE FOR CUSTOM IMPORT:

 To speak with customer for agreement confirmation
 Customer will send document to us.
 document-invoice, packing-list, bill of lading
 we need to track the bl no and check the ETA status.
 We need to give the movement request to liner in via odex or mail
to liner.
 DPD is direct port delivery only for AEO client
 CFS is container freight station
 Odex(OOCL,CMACGM,TS LINE,HMM,COSCO,MSC)
 IN MAIL – INTERASIA WAN HAI
 We need to prepare the checklist with respective invoice, packing
list, bill of lading given from the customer.
 Once prepared checklist we need to send to the customer for
confirmation for filing the bill of entry.
 Customer will check the checklist and confirm in mail.
 Once customer confirmed in mail we need to upload the documents
invoice packing list, bill of lading in icegate website for e Sanchit .
once E-sanchit number generated we need to update in checklist
and we need to upload the checklist in icegate server for bill of
entry generation.
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 Once filed the Checklist in icegate it will generate the Bill of entry
number for checklist.
 Once bill of entry generated duty amount will be generated the
same need to be send mail to customer.
 Customer will check the duty amount and pay the duty to customs
in ice gate portal.

PROCEDURE FOR CUSTOMS EXPORT:

 Purchase order will be issued by the consignee to shipper
containing the details of the cargo.
 Customer will inform us the container booking.
 Based upon the customer information we will arrange the booking
to the respective liner and number of containers by the forwarding
team.
 Once booking copy received from Liner will share to the customer
for loading the cargo.
 Once customer confirms we will arrange vehicle and send to
customer place.
 Customer arrange customer invoice and packing list based on the
purchase order.
 CHB prepare shipping bill draft checklist for customer approval.
 Once customer approves will receive the shipping bill number.
 Once empty container reached to customer place will load the
product into the container and seal locked.
 Parallelly the invoice and packing list shall share by the customer
in mail.
 Based upon invoice and packing list we will prepare checklist and
send to customer the shipping bill number will be provided.
 Container will move to customs notified area for customs
clearance.
 Once completed customs formality will move to the port.

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3.3 ORGANISATION CHART

Regional Head

Business
Business Business Unit
Development
Partners (BP) (BU)
(BD)

HR & Admin Operations Sales

Air Freight Key Account

Finance
Forwarding Management

Ocean Freight
IT
Forwarding

Custom House
Brokerage

Contract
Logistics

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 CHAPTER IV

4.1 STUDY OBSERVATIONS:

1. Operational Efficiency:
- Observed how the company utilizes technology (like warehouse management
systems) to streamline operations, reduce errors, and enhance productivity in
inventory management and order fulfillment.

2. Supply Chain Management:

- Noted the importance of effective supply chain management practices,
including demand forecasting, procurement, and supplier relationship
management, which help in maintaining a smooth flow of goods.

3. Transportation Management:
- Analyzed the transportation strategies employed, including route optimization,
carrier selection, and freight consolidation, to minimize costs and improve
delivery times.

4. Warehouse Operations:
- Examined warehouse layout and organization, including the use of automation
and robotics in picking and packing processes, which contribute to faster order
processing.

5. Customer Service:
- Observed the role of customer service in logistics, including communication
with clients regarding shipment status, handling inquiries, and resolving issues
promptly to maintain customer satisfaction.

6. Data Analysis:
- Noted the use of data analytics to track performance metrics, such as delivery
times, inventory turnover, and order accuracy, which help in making informed
decisions and improving processes.

7. Sustainability Practices:
- Identified initiatives focused on sustainability, such as optimizing routes to
reduce fuel consumption, using eco-friendly packaging materials, and
implementing recycling programs within the warehouse.

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8. Safety and Compliance:
- Observed adherence to safety regulations and compliance with industry
standards, including training programs for employees on safe handling of goods
and equipment.

9. Collaboration and Communication:

- Recognized the importance of collaboration among different departments (like
sales, operations, and finance) and effective communication channels that
facilitate coordination and problem-solving.

10. Challenges in Logistics:

- Documented common challenges faced in the logistics industry, such as
fluctuating fuel prices, labor shortages, and disruptions in the supply chain, along
with strategies employed to mitigate these issues.

GENERAL OBSERVATIONS
SHIPMENT TERMS:
1.Freight forwarder
A third party who helps organize and coordinate shipments on behalf of
individuals or businesses by contracting with one or more carriers to
transport the goods.
Yusen Logistics is a Freight Forwarding Company.

2.Shipper:
The shipper on a bill of lading is the person who is responsible for packing and
preparing a shipment to send it to the carrier for transport. For example, this might
be a supplier who is sending your company parts for use in your manufacturing
processes.

3.consignee:
In a consignment, the receiver of the goods is termed as the consignee. A consignee
is only a receiver and not the owner of the goods. The ownership is transferred
only when the consignee has paid the consignor, in full, for the goods.

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4.Liner:

The liner is the owner of the vessel which will transport the goods from
shipper to the consignee. There are over 400 liner services being offered in
world.
Liner is also called as vessel operator or carrier.

Top 3 liners:
1.MSC (TOTAL TEU-5,705,424)
2.Maersk (TOTAL TEU-4,193,392)
3.CMA CGM (TOTAL TEU-3,635,418)

5.Vessel:
A vessel is a large watercraft designed to transport cargo, goods, and
passengers across oceans, seas, and navigable waterways. These powerful
and sophisticated vessels form the backbone of global logistics industry.

6.Voyage:
The term “voyage” is used to describe the entire process of shipping goods
from one location to another, including: all of the steps involved in getting
the goods ready for transport, loading them onto the vessel, transporting
them to their destination, and unloading them.
This keeps on changing with every journey.

7.Milk Run:
A Milk Run is a delivery method used to transport mixed loads from various
suppliers to one customer. Instead of each supplier sending a truck every
week to meet the needs of one customer, one truck (or vehicle) visits the
suppliers to pick up the loads for that customer.

8.Reverse Logistics:
Reverse logistics is the set of activities that is conducted after the sale of a
product to recapture value and end the product's lifecycle. It typically
involves returning a product to the manufacturer or distributor or forwarding
it on for servicing, refurbishment or recycling.

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9.Freight Collect:
Freight collect refers to a shipping arrangement where the consignee
(customer or recipient of goods) is responsible for paying shipping charges
upon delivery. The consignee is required to settle freight charges directly
with the carrier or shipping agent.

10.Freight Prepaid:
The cost of shipping is 'prepaid' by the shipper of goods rather than the
recipient, and this extra cost is included in the purchase price of goods. This
also means that the shipper is held responsible for any extra charges that
might arise in the transportation process.

4.2 STUDY FINDINGS:

1. Global Network:
- Yusen Logistics operates a vast global network, providing comprehensive
logistics solutions across multiple countries. Their strategic locations facilitate
efficient international shipping and distribution.

2. Integrated Logistics Solutions:

- The company offers integrated logistics services that combine transportation,
warehousing, and supply chain management, allowing for seamless coordination
and reduced lead times.

3. Technology Utilization:
- Yusen Logistics employs advanced technology, including automated systems
and real-time tracking tools, to enhance operational efficiency and improve
visibility throughout the supply chain.

4. Customer-Centric Approach:
- The company prioritizes customer satisfaction by tailoring logistics solutions
to meet specific client needs, ensuring timely delivery and effective
communication regarding shipment status.
5. Sustainability Initiatives:
- Yusen Logistics is committed to sustainability, implementing eco-friendly
practices such as optimizing transportation routes, reducing carbon emissions, and
utilizing sustainable packaging materials.

35
6. Risk Management:
- Observed the company’s proactive approach to risk management, including
contingency planning and crisis response strategies to address potential
disruptions in the supply chain.

7. Employee Training and Development:

- Yusen Logistics invests in employee training programs to enhance skills and
knowledge, fostering a culture of continuous improvement and safety awareness
among staff.

8. Collaboration with Partners:

- The company collaborates closely with suppliers, carriers, and other
stakeholders to enhance service delivery and create value across the supply chain.

9. Performance Metrics:
- Yusen Logistics uses key performance indicators (KPIs) to monitor and
evaluate operational performance, focusing on metrics such as delivery accuracy,
inventory turnover, and customer satisfaction rates.

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 CHAPTER V

5.1 SUMMARY:

Yusen Logistics has established itself as a leading player in the global logistics
industry through its comprehensive range of services, including transportation,
warehousing, and supply chain management. The organization operates a vast
network of facilities worldwide, allowing it to efficiently cater to diverse client
needs and facilitate international trade.

The company emphasizes a customer-centric approach, tailoring its logistics

solutions to ensure high levels of service and satisfaction. By leveraging advanced
technology, such as automated systems and real-time tracking, Yusen Logistics
enhances operational efficiency and provides clients with greater visibility into
their supply chains.

Sustainability is a core value for Yusen Logistics, as evidenced by its initiatives

aimed at reducing environmental impact through optimized transportation routes
and eco-friendly practices. Additionally, the organization places a strong focus on
employee development, fostering a skilled workforce committed to safety and
continuous improvement.

Despite facing challenges such as market fluctuations and regulatory changes,

Yusen Logistics demonstrates adaptability through innovative strategies and
collaboration with partners. Overall, the study of Yusen Logistics reveals a robust
organization dedicated to delivering value while maintaining a strong commitment
to sustainability and customer service.

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5.2 CONCLUSION:

My internship at YUSEN LOGISTICS INDIA PVT LIMITED was a

good opportunity that gave me real-world experience and equipped me
with the skills I needed to handle the challenges of the freight
forwarding industry.

The coaching I received and the variety of opinions and knowledge of

different personnel I was exposed to have given me invaluable skills for
a future in the fast-paced world of logistics.

The experience I have gathered till now at Yusen logistics India Pvt
Limited has been rewarding and very fulfilling.

In conclusion, In this short period as an internee learnt lots of new things

and gained new experience that are applicable in my career path.

It was really a great opportunity to serve as an intern in such a good

company.

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