First Name E. first.last@gmail.

com
C. 347-000-0000

Last Name City, NY 10000

OBJECTIVE Classes/Courses
Complete Linux Training Course - udemy.com
Hard working, dependable Linux
Linux Troubleshooting Course - udemy.com
System Administrator seeking
position within a growing or strong Work Experience
organization today
ABC
Education and Training Linux System Administrator | New York City, NY 01/2015 to Current
• Perform installation, configuration and management of Linux servers
B.A that runs Braintree mobile and web payment applications for e-
Some College commerce payment processing.
• Three main applications are Checkout UI, Payment Method Types and
Customer Data.
TECHNICAL SKILLS • Manage 3 infrastructure environment, (production, QA and
development) consisting of approximately 7000+ virtual machines
Operating System: and 500+ physical servers.
Redhat/CentOS, Ubuntu and • Log and troubleshoot issues reported by customers such as Uber,
Windows Airbnb, Dropbox, Skyscanner, Pinterest, Nokia and PagerDuty.
Computer Languages: Linux • Support a mix of HP and Dell hardware running multiple operating
scripting in bash systems (Redhat, CentOS, Ubuntu, Windows and some SUSE).
Networking: NIC Bonding, DNS, • Solve infrastructure related issues by collaborating daily with peers
FTP, SFTP, SSH, SCP, NTP, NFS, and other teams in the Braintree ecosystem to answer merchant
TCP/IP, LAN, WAN, Ethernet questions.
config • Collaborate via Slack (Braintree internal chat tool) channel to
Database: Installation and crowdsource answers to tough questions that come from our
configuration experience in Access, merchants and to serve as a technical knowledge hub for other teams.
Oracle, Informix, MySQL • Management of monitoring tools such as Nagios and Sitescope which
OS Applications: SVM, LVM, covers about 90-95% of infrastructure devices.
Veritas, Jumpstart, Kickstart, • Manage, monitor and test individual and group user access privileges
Active Directory, MS office suite, and security.
Sendmail, Apache, rsyslog etc. • Analyzing and interpreting system and application log files.
Hardware: HP DLs, Dell R series, • Install, configure and manage of services such as DNS, NTP/Chronyd,
etc. HTTP, NFS, FTP, Sendmail, OpenLDAP etc.)
Storage: Sun SAN, HP MSA,
Hitachi
Monitoring Tools: Sitescope, • Perform incident analysis like process management , CPU and memory
Spiceworks and Nagios analysis to quickly recover from service interruptions, and to prevent
Virtualization: VMWare, Citrix recurring of issues.
Xen, Oracle virtualization • Filesystem management, system upgrade, software patches using yum
Change Management/Ticketing: and rpm tools.
ServiceNow and ServiceDesk Plus • Experience with logical volume management (LVM), analyzing the
disk usage and create disk partitions.
• Respond to high volume of support tickets reported by service desks.
• Working knowledge of virtualization (VMWare).
• Write and maintain documentation such as instruction guides,
troubleshooting procedures, incident process , SOW, Root cause
analysis etc.
• Create and manage Solaris Jumpstart and Linux Kickstart servers and
processes to automate and standardize the installation process,
reducing installation time by 35% and post -installation errors by 50%.
• Document and implement a disaster recovery plan that included
backup schedule policies, regular testing, and off -site recovery plans
to ensure data integrity and assurance.
• Install and configure LDAP servers to authenticate between Linux,
Apple and Windows environments.
• Improve overall system's performance and reduce cost by introducing
new technology.

XYZ
Help Desk Associate | New York, NY 01/2014 to 01/2015
• Break-Fix hardware and software related issues on desktops/laptops
workstation and printers.
• Troubleshoot issues that arise with Windows desktops/laptops from
the network drop to the desktop/laptop prioritizing systems infected
with viruses.
• Maintained updated knowledge of company products and services to
better provide customer support and service solutions.
• Gathered customer and technology information to determine technical
support level; escalated issues to the appropriate department as
necessary.
• Assisted team members and provide support and solutions to customer
queries to meet company objectives.
• Created spreadsheet reports regularly as required by manager for asset
management, asset information of new hires' devices, etc.
• Utilized Active Directory to add/remove users, unlock accounts and
reset passwords.
• Resolve tickets and request in in timely manner.