Customer Loyalty Program Tutorial
Customer Loyalty Program Tutorial
Looker Studio, from Google, is a data discovery platform available to analyze and perform data-
driven functionalities. Looker is known for its data exploration, visualization, and reporting
capabilities. It empowers users to seamlessly connect with diverse data sources, enabling them to
build interactive dashboards and generate insightful reports, thereby facilitating a comprehensive
understanding of their data.
In this lab, you will learn how to sign up for Looker Studio and learn general navigation around the
Looker user interface (UI). Next, you will learn how to upload external data files to Looker through
connectors and then learn how to start a new dashboard with templates. Lastly, you will learn how
to create a simple dashboard.
The dataset used in this lab is published by IBM. You can download the dataset file directly from
here: CustomerLoyaltyProgram.csv.
Objectives
In this exercise, you will learn how to sign up for Google's Looker Studio
1. Go To Looker Studio
2. Click USE IT FOR FREE.
3. A new window will open. If you already have a Google account, enter your credentials and
click Next as shown below (number 1 and 2). Or click on Create account (number 3) and
follow the steps.
You are now done with the sign up procedure. You will be redirected to the Looker Studio home
page automatically and your screen will appear similar to this:-
Exercise 2: Navigate around the Looker Studio User Interface
In this exercise, you will understand Looker Studio UI components which you'll use further to create
visuals and dashboards.
The goal of this exercise is to introduce you to the primary components and functionalities within
Looker Studio.
On the home page of Looker Studio, you can conveniently create and access all your essential
assets, including reports, data sources, and explorations.
1. From here you can create a new asset such as a Report, a Data source or an Explorer.
2. This is where you access your recent Reports, Data sources, and Explorers.
3. With the Report tab selected, this is how you can start to create a blank report.
4. This lists any recently worked on assets. You can click the ellipsis button (…) next to an
asset to perform actions on it, such as sharing, renaming, or removing it.
5. Here you can search and find your Looker Studio assets quickly and the result will appear in
the list at section 4.
6. You can choose a template from the Template Gallery to start creating an asset from.
The first thing you need to start creating a report is to acquire some data.
To select an existing data source you would click the Data sources tab and your existing data
sources will be listed.
However, for this lab, you will create a new data source.
1. In the top left corner, click Create, then select Data source.
The new window that opens displays a lot of options for connecting to your data; these are
called Connectors. A connector links Looker Studio to your data. Connecting to your data creates a
data source within Looker Studio. Looker Studio provides a variety of connectors to connect to
di erent kinds of data to create reports.
You can use the search field to look for the relevant data connector.
For this lab, you will work on CustomerLoyaltyProgram.csv., which you need to download to your
computer first.
You will use the File Upload connector to upload the data to Looker Studio to create the data
source.
2. In the Search box, type file upload, then click on the File Upload connector.
3. Click the CLICK TO UPLOAD FILES button, select the CustomerLoyaltyProgram.csv file and
click Open.
By default, the summary table will appear as per the data source.
8. Click the existing report title (Untitled Report) and rename the report to Simple Dashboard.
9. To give yourself more screen space and expand the canvas window, you can close
the Data and Properties panes on the right side of the page.
NOTE: To work on data in Excel format, upload the .xls file to your computer, and use the ‘Google
Sheets’ connector to create the data source.
1. To add a new chart, click Add a chart. Looker Studio provides a variety of charts to be used
for creating visualizations such as tables, scorecards, time series charts, bar charts, line
charts, pie charts, and maps to name but a few.
2. Scroll down to see all the options. To include data, click Add data, then close the Add data
to report window.
3. Click Add a control. Controls are used to make your visuals interactive. Looker Studio
provides several control options including sliders, filters, checklists, drop-down lists, and
buttons.
Controls enable you to adjust the data shown in report components by filtering or modifying it. They
serve as a means to collect user input and incorporate it into calculated fields.
4. Use the icons to the right of Add a control to insert components other than charts and
controls to your dashboard or report. These include URLs, images, textboxes, and lines and
shapes. To access the Theme and layout option, if it is hidden, click the elipsis button
(vertical three dots).
5. The Share button lets you share your report with others.
You can invite your colleagues to work on your dashbboard with you, you can also get the link or
embedded code, and you can download the report. You also have the option to schedule the
delivery time of your report.
6. If you prefer not to make edits to the report and simply want to see how it appears in read-
only mode, click View. You can click Pause updates to pause the data updates for the live
data, if used, and you can refresh or make a copy of the data by clicking on the elipsis
button (three vertical dots) here.
7. Click Add page to add more pages to your report. You can easily switch amongst pages
using the left navigation bar or the arrows in the toolbar.
8. Looker Studio provides several options to zoom in and out, such as Fit all, Fit width, and
various percentage values.
10. The main work area at position 10 is the canvas where you add and layout all your
visualizations.
Exercise 4: Access Report Themes and Layouts
Unlike Cognos Analytics, Looker Studio gives you the flexibity to place the visuals where you like to
while you prepare the report or dashboard. So you don't have to select a fixed dashboard template,
as you do in Cognos Analytics. However, Looker Studio does have some inbuilt themes with
di erent color and font combinations for you to choose from.
1. To access the Theme and layout menu, either click File in the main menu, then click Theme
and layout, or in the toolbar, click Theme and layout. If it's hidden, click the elipsis button (
…) to show it.
2. Use the THEME tab to modify the default theme or select one of the predefined themes for
your report.
3. Use the LAYOUT tab to change the layout of your canvas, such as the type of navigation,
canvas size, and grid settings.
Exercise 5: Create a Simple Dashboard Report
For your Product Line Performance by Year visualization, you place the data as you want it to be
displayed. The requirement is to create a line chart for the quantity sold per order year and have
separate lines displayed for each product line.
3. Click on the line chart in the canvas, and then click Properties.
5. From the data pane, drag Order Year to the Dimension field to replace First Name.
6. From the data pane, drag Quantity Sold to the Metric field. Remove the Record
Count item.
You want to break down the chart by product line, so that it can display a separate line for each
product category.
7. From the data pane, drag Product Line to the Breakdown dimension field.
8. To include the x and y axis labels, click the STYLE tab in the chart's Properties pane, and
check the box for Show axis title in both the Left Y-axis and the X-axis sections.
9. Hover over the bottom right corner of the chart till you see the white double-headed arrow,
then click and drag to make the chart larger.
10. In the main toolbar, select the Text tool and click above the visualization to insert a text box
for the chart title. Click in the text box and type the title as Product Line Performance by
Year.
11. Select the text in the new title and use the Text Properties in the right pane to style the text
as 24pt, bold, and dark blue.
12. Drag the text box to align it with the center of the line chart visualization, and drag the chart
and the title boxes down the page a bit to make some room at the top for the next
visualization.
Your line chart should now look similar to the image below.
Now you will include two scorecards to display the Total Quantity Sold and Revenue above this line
chart.
14. Move it above the line chart visualization and to the left side of the canvas.
Looker Studio will automatically pick Quantity Sold to be displayed on this scorecard.
15. You can change the size and position as you like.
16. Use the STYLE tab in the scorecard chart's Properties pane to change the font size and
color to 48pt and dark blue.
Now you will add the second scorecard chart above the line chart.
This time Looker Studio has picked Record Count to create this scorecard.
19. Select the SETUP tab in the scorecard chart's Properties pane.
20. From the Data pane, drag Revenue to the Metric field to replace Record Count.
21. Use the STYLE tab in the scorecard chart's Properties pane to change the font size and
color to 48pt and dark blue as you did for the previous scorecard chart.
The final version of your first dashboard should appear similar to the image below.
Congratulations! You have completed this hands-on lab and you are now ready for the next
topic.
For more help, you can refer to the Tutorial on Looker Studio by Google