Developing People Through Innovative Learning

INTRODUCTION
Innovation, development and leadership are critical factors to the success of any organisation. Our vision at IDL Training & Consulting is to provide a professional training and consultancy service that is recognised in the emerging economies as the first choice to develop and build capacity of organisations and their staff. This will allow first rate organisations to compete with the knowledge and assurance that they have the resources to achieve excellence. At IDL, we are not merely committed to being different; we embrace the essence of difference, uniqueness and exclusivity. The range and breadth of learning from the courses we provide is based on real organisational needs, underpinned by sound theoretical precepts. People who attend our courses not only acquire the critical skills of innovation and leadership - they develop their confidence and essential competencies, placing them in good stead to make a greater impact and contribution to the organisation. They are able to develop and refine skills that can make a positive difference to their job roles and the people with whom they are involved on a daily basis. Ultimately, our course participants benefit from the ways in which they are inspired to achieve even higher levels of performance in their intrinsic functionalities. The best organisations are managed well, by people who provide inspirational leadership. However, one of the most elusive aspects to leadership is learning to be an effective leader. President John F Kennedy once stated: Leadership and learning are indispensable to each other; a statement that we at IDL firmly espouse, and one that resonates with our philosophy of offering training courses and consultancy that add real value to organisations and the individuals that comprise them.

The will to win, the desire to succeed, the urge to reach your full potential... these are the keys that will unlock the door to personal excellence. - Confucius

Focus Benefits And Impact Amenities Business Financial Management Leadership Development Programmes Organisational Strategic Management Public Private Partnership Supervisory Management Business Support Training Human Resources Development Law & Compliance Course Support Materials Terms & Conditions Booking Form

Contents
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FOCUS
At IDL you will find that we focus on six major themes: One - Clients What is the difference between an organisation that is successful and one that fails to deliver on its strategic objectives? Organisations that value its people through inspiration and development always are successful and their people are efficient, productive and dedicated. IDL focuses on providing learning and development training to organisations who really want to be recognised as a world-class employer and whose ultimate aim is to make a difference to their Shareholders; Stakeholders; Customers; Community; and making sure their people feel proud and inspired; confident and capable and who are dedicated to the success of their organisation.

Two - Delegates The most important asset in any organisation is the People Its all about people and the way in which their individual performance assists the organisations goals and objectives. We concentrate on our delegates learning real important business skills and not just attending a training course. We know from our research that when you help people to develop as people, their confidence and competencies rise well above those that just attend training courses. Our focus is for individuals to achieve their own potential by not just attending our courses, but more importantly learning from their experience and using it in their dayto-day dealing with their clients, their superiors, their peers and their subordinates. We develop people and we develop their skills so that the contribution they make to their organisation is valued, measured and create tangible results.

Three - Learning Courses There are many training and development companies who deliver training; in fact, there are literally thousands worldwide! But there is only a handful that designs their course content around the psychology of understanding people and why productivity and inefficiencies are so prevalent in many organisations. It is a well-known fact that most organisations, no matter how large, no matter how small, no matter how successful or no matter how unsuccessful, all have one thing in common people, productivity and efficiency averages only 75%. At IDL we have designed our course programmes, content and modules so that each individual learns skills that are based on theory, practicality and functionality. Skills that complement each other and when used do make a difference. We have evaluated the types of courses and its content so that each module takes the delegate on a journey of skills and business confidence building.

Four Trainers We only use trainers who exude passion for their chosen profession and whose personal ethos matches that of IDL. The quality of the training must be of the highest level and we only select trainers who understand business and who are world-class experts in their core subjects. Our selection criteria is set very high, and rightly so. We insist that our trainers continue to improve their own expertise through continual professional development and they must demonstrate that their knowledge and techniques are up there with the very best in the business. The effectiveness and quality of the training being delivered by our experts is a fundamental aspect of our success and that of our clients and delegates. Our focus is always to make sure that each delegate receives training that challenges their level of skills and takes them onto higher levels. This is where our trainers make that difference. They dont just deliver a set of training modules they enquire, listen, debate, challenge and then make sure that the course content is relevant to the delegate and their personal learning objectives. They are totally dedicated to bringing your organisation world class training where your delegates learn skills that will enhance your reputation and their own experience

Without continual growth and progress, such words as improvement, achievement, and success have no meaning. Benjamin Franklin

BENEFITS AND IMPACT

Five Customer Care At IDL, we do things differently! We understand how to look after people and we take great pride in our administrative support that we give to our clients, but most importantly, the level of care and attention that we give to our delegates. We understand that when your people are in a different place; in different surrounds and with different learning objectives, it is vital they feel that their welfare is considered to be of the utmost importance. This allows them the opportunity to learn more in the knowledge that all their personal needs are being looked after. Our focus is on delivering pure and exceptional levels of service and we make sure that each and every delegate is assigned to a named course administrator whose sole purpose is to look after the delegate from the time they enrol on a course and throughout the course duration. We base this on the fact that quality in our service is not what we put into it, but what our delegates get out of it. Six Benefits How do you measure the true effectiveness of skills and experience and what does it mean to the organisation and the individual? Well, we can state that as a result of attending our training, clients and delegates will recognise an immediate change in their ability to perform better. At IDL we focus on our clients needs and very importantly, on the specific training needs of the delegates, based on their own skills and experience. This focus leads to a life changing experience that will result in employees being more than capable of using their skills and experience to make that critical difference to the effectiveness and efficiency of their organisation. As we know, the workplace is a dynamic, fluid environment, and the current economic climate we find ourselves in, many businesses will be looking carefully at their HR and Training budget. With businesses needing to tighten their belts, one of the areas which may be considered dispensable is training and development. While many organisations may be asking the question, can we afford to spend on training and development? - a more pertinent question would be, can we afford NOT to spend on training and development? When training and development result in better outcomes, employees tend to display a greater sense of ownership and pride in their work. This can help lead to increased productivity and efficiency, and of course, an increase in job satisfaction. Staff who are happy in their work are more likely to work harder and be more valuable to the company, which will in turn, put the company in a stronger position. Here are just some of the benefits of attending training courses at IDL: Improved quality and productivity Better control of complex projects Understanding the effects of persona leadership styles

Maximising Return on Investment Increased job satisfaction and morale among employees The ability to identify and control risks Increased employee motivation Leading high performance teams Insight into key issues such as communication, analysis and people management Increased efficiencies in processes, resulting in financial gain Increased capacity to adopt new technologies and methods Increased innovation in strategies and products Stimulate business performance through better leadership Reduced employee turnover Competitive Advantage The benefits are many and again, at IDL we want to go further. We actually want to state that your organisation will benefit from the course, by at least five times the amount you have paid.

AMENITIES
At IDL we pride ourselves on the provision of first class customer care. Our trainers, sales people and administrative staff are very approachable and extremely helpful. You will find that we will always go that extra mile to ensure that the whole experience with us goes smoothly and is truly memorable. IDL Training and Consulting is based in the trendy Wandsworth district of London, with easy access by trains and buses, and just a short ride away from many London attractions - Madam Tussauds , the famous Big Ben and the popular East End markets such as Petticoat Lane, Liverpool Street and Spitalfields markets are within easy reach. Additionally, delegates can have the shopping experience of a lifetime in the Knightsbridge department stores such as Harvey Nichols or Harrods, where they will be rubbing shoulders with the cream of Londons high society. For those delegates who want to stay within the vicinity, our offices are situated right next to Wandsworths South Side Shopping Centre which hosts a variety of shops, banks, cafes, restaurants and a multi-screen cinema. With hotel accommodation just a short walk away we are perfectly situated to facilitate all aspects of the delegates training experience. Our training rooms are state of the art, Wi-Fi enabled, newly furbished, spacious, air conditioned and fully serviced. Tea, coffee and water are supplied throughout Dubais impressive growth is the one of the reasons why IDL has chosen to have one of our training facilities based there. Not only will delegates receive our high standards of training but they will be surrounded by the beautiful warm weather, breath taking beaches and a variety of activities such as skiing, water parks with under water zoo, diving, and not forgetting shopping! For those reason it is the most visited luxury tourist destination and a fantastic choice for training. the day, and we have a comfortable break out/lounge area also with Wi-Fi, widescreen satellite TV, magazines and daily newspapers for those occasions when the delegates need to relax. IDL Training & Consulting also has training facilities in the following cities: - Dubai, United Arab Emirates which boasts some of the worlds most impressive architecture. For example, the Dubai Tower that will sit at around 818 metres high, making it the tallest manmade skyscraper in the world! Not just known for its beautiful sky line, Dubai has a highly developed economy and is recognised as one of the fastest growing cities in the world; consequently, attracting businesses from all over the globe.

New York, USA - A lot like London, New York is fast paced, hip, full of trends and a very exciting city, a back drop to some of our most loved TV shows and known for its loft apartments and shopping. Who has not heard of: Times Square, the Statue of Liberty, the Empire State Building or Central Park? This is such an affluent city with 71 billionaires living there and it is home to a host of celebrities and recording artists. The buzz of New York is a big pull for the tourist industry and over 40 million people visit every year, eating at its fine restaurants and taking in the colourful lights at night as well as innumerable other things. At IDL we are all about the delegate having the whole training experience,and therefore New York was an obvious choice for another one of our training facilities. Cape Town, South Africa - Fresh from hosting the FIFA World Cup 2010 tournament, which was arguably one of the most spectacular settings for this great event, Cape Town is a breath taking city. Delegates will be

stunned by the immense views and landscapes Cape Town has to offer. This city is a melting pot of different people and so offers a very wide variety of activities and things to experience. The central area is quite compact when compared to other great cities around the world and experiencing its urban culture on foot is a fantastic way to experience the city. Attractions like the Castle of Good Hope built in 1679 stands beautifully with its 18th

century decor with the breath taking views of the Table Mountains or eye-catching flowers at the Companys Gardens make for an easy going and relaxed atmosphere. Cape Town offers the perfect place to unwind while on one of our training programmes; providing the delegates with that extra boost before returning to work. Accra, Ghana Accra pulsates with life and has an ever-expanding population. From the busy markets, excellent restaurants and nightclubs to the tree-lined residential suburbs, this city is brimming with luxury. It is in the centre of Accra that delegates will find all the main banks, large department stores, and the government administration, which is concentrated in an area known as The Ministries. Becoming the capital of Ghana since 1877 Accra has a mixture of fine public buildings from the 19th century to more modern buildings of the 21st century; this is a reflection of the transition to the metropolis it has become today. Great value hotels, pictures beaches, and

the National Museum are amongst the highlights of what attracts visitors and Ghanaians alike, and why it is a superb choice for IDL to host our training courses. We look forward to welcoming all delegates through our doors. IDL believes its not about what we put in - but its all about what you get out of it!

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Business Financial Management

Education is the most powerful weapon which you can use to change the world - Nelson Mandela

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Business Financial Management

A common objective of many organisations is the maximisation of its value; in other words, the maximisation of profits relative to investment. On the surface this statement may appear to be relevant to only the private sector. However, with the growing move towards making public sector organisations more accountable, maximisation of value has become a high priority issue for these organisations. This imperative is the responsibility of all the divisions of management, but for the financial managers it should be their raison dtre. In order to improve your organisations financial management, well trained staff with access to the latest financial management constructs and techniques is indispensable. At IDL we can help your organisation achieve this. Our Business Financial Management Programmes at IDL have been expertly developed to address the varying needs of both public and private sector organisations operating in the emerging economies. Our programme developers and speakers all have intimate knowledge and experience of the challenges and concerns faced by financial managers in these economies. Additionally, they are very conscious of the various constraints imposed on these economies by regional and international financial organisations as well as the impact of rising globalisation. By empowering your financial managers with the latest developments and practices in their field, you will undoubtedly see concrete improvements in your organisations ability to maximise value. You will reap the benefits of greater efficiencies, excellent decision making and more robust and secure financial systems and procedures. The current economic difficulties that most regions are experiencing require organisations to operate smarter. At IDL we can assist you in achieving this goal through the development of your finance staff by participating in our Business Financial Management Programmes. These training programmes meet both staff and employer needs and can increase the quality and flexibility of your organisations services by fostering accuracy and efficiency, the use of best practises and a recognition of the importance of excellent customer service. IDL courses are to designed to promote effective practices. Our Business Financial Management trainings will give your employees valuable knowledge regarding new and effective practices. As existing managers begin to age the ideas and practices of new employees can easily seem foreign. However, trainings can ensure that your financial managers are receptive to the changing frame of mind of new employees. This will ensure that managers understand the best way to motivate their staff and consequently improve productivity. We recognise that organisations must continually change their work practises and infrastructure to stay competitive in a global environment. Our Business Financial Management training programmes will help your organisation to remain competitive. Training in this area will provide managers with a basis necessary to mentor their staff, encourage learning activities and foster a productive environment. These being some of the attributes needed in an organisation aiming to have a competitive advantage. The IDL Business Financial Management training programmes will deliver improvements in employee performance which, in turn, create a better performing organisation, helping it to maximise its return on investment. Research suggests that, where training programmes are effective, employee productivity can increase by 230 per cent.

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Courses
Public Financial Management for Senior Executives Main learning points: Understanding planning and performance Theory and practice of public finance and how governments raise revenues The role financial reporting and auditing in the public sector Privatisation and public-private partnerships Project appraisal and impact analysis Decentralisation and local governance Project Finance Main learning points: Introduction to project finance Sponsors and lenders/the lenders risk analysis The project finance process model Sources of finance and risk mitigation Project financing documentation Energy project finance and PFI/PPP projects Finance And Accounting For Nonfinancial Managers Main learning points: Understand key financial documents, e.g. Balance sheet, profit & loss account, and cashflow summary The importance of cash and profit, and how they relate to the organisation's strategies and tactics Financial ratios and trends Develop techniques for improving financial performance Budgeting methods and when to use them Financial Institutions for Private Enterprise Development (FIPED) Main learning points: Policy Framework and Environment Understanding institutional models Operational principles in Financial Institutions Design and pricing of savings and credit instruments The various types of finance The utilisation of financial tools Mortgage & Housing Finance For Developing Countries Main learning points: Introduction to mortgage & housing finance Legal and regulatory infrastructure The role of government in housing finance Primary mortgage development and institutions Secondary mortgage market development

Risk Management in Banks Main learning points: Understanding risk management and capital allocation The evaluation and control of market risk, credit risk, operational risk, legal, regulatory, reputation risk and liquidity risk Identifying and quantifying the risk Understand the systems and procedures needed to track, monitor and manage risks. Relate the risks to the capital of a bank The effective organisation of risk management

Project Preparation, Analysis and Financing Main learning points: Project identification and preparation Project development context Assessing project viability Financing and approval External assistance and multilateral development agencies Sustainability and lessons learned

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Leadership Development Programmes

Go to the people. Learn from them. Live with them. Start with what they know. Build with what they have. The best of leaders when the job is done, when the task is accomplished, the people will say we have done it ourselves. - Lao Tzu

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Leadership Development Programmes

Here is a fact a great number of bosses are poor leaders! As a result, business suffers and money is lost. The credibility of your leadership team is so important in your organisation to achieve its strategic vision. Yet, all too often the people who have been appointed to leadership positions face complex challenges and are not trained in the art of driving organisational progress. Great performance requires great leaders to inspire trust and deliver sustainable results. This is accomplished by the development of skills in the leadership and; to whom the organisation turns to for direction, inspiration and being that role model that others aspire to become. Our Leadership Development programmes have been designed by world-class experts who have honed their skills in actually delivering increased performance in every facet of the business world. Our programmes delve into effective decision-making processes, power and influence, altering behaviours, recasting mind sets, organisational change, personal negotiation styles, and investing in and managing relationships for greater impact. Our Leadership Development programmes are not just taken from theoretical ideas and concepts. They have, in fact, being designed to take the delegates through a journey of practical training that will allow them to Inspire and engage people to follow them through authentic leadership, establishing trust and respect. Getting the leadership style, culture and behaviours right will drive engagement and result in increased performance throughout your organisation. Leadership development will also show your leader how to recognise the strengths and weaknesses of their team, and how to cultivate their decision-making capabilities by creating the strategic context they need to make good decisions. Developing the leadership qualities of your leaders and managers will be the best investment you can make. This vital area of business must involve people who understand organisational change and who have the ability to develop high performance with individuals and teams whilst building relationships that work.

Courses
Leading and Managing Organisational Change Main learning points: Advanced leadership qualities Key communication skills Setting objectives and targets Managing people through organisational change Developing individual skills Dealing with people problems Aligning vision and strategy with team goals Driving Performance through absolute leadership Main learning points: Developing people to deliver enhanced performance Theories of motivation Providing continuous development to staff Assessing and monitoring people Critical success measures Developing a performance management system Inspirational leadership

Leading and developing high performance teams Leading and managing projects Main learning points: Understanding team dynamics Individual and team motivation Recognition and reward Building team skills and experience Developing managers and supervisors Leading and managing performance Main learning points: Understanding the five phases of project management Developing roles and responsibilities Selecting and leading the project team Motivation and critical success measures Communication skills Risk Management Contract administration

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Leading virtual and remote teams Main learning points: Creating a leadership model for the virtual world Defining virtual and remote working Addressing key behaviours unique to virtual workers Coaching and training in the virtual workplace Selecting an appropriate management style Investing in virtual team effectiveness

Critical Thinking and Decision Making for sustained results Main learning points: Understanding the effects of critical thinking Problems solving skills Decision making skills Understanding the main characteristics of critical thinking Key skills required for critical thinking and decision making Identification of the path to critical thinking

Building Relationships That Work Main learning points: Developing hour own style of leadership Influencing and changing behaviours Negotiation and persuasion skills Controlling and monitoring stressful situations Dealing with conflict and dispute resolution Implementing a realistic communications strategy

"Leadership is all about love: Passion, Enthusiasms, Appetite for Life, Engagement, Great Causes & Determination to Make a Damn Difference, Commitment to Excellence, Shared Adventures, Bizarre Failures, Growth Beyond Measure, Insatiable Appetite for Change." - Tom Peters

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Organisational Strategic Management

In the end, all business operations can be reduced to three words: people, product and profits. Unless you've got a good team, you can't do much with the other two. - Lee Lacocca

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Courses

Organisational Strategic Management

One of the most common mistakes that businesses make is the belief that all the management team understand the strategic direction that has been set for their organisation. Surprisingly, many individuals do not really understand how their role and contribution they make affects the overall performance of their business. This is because they do not fully understand the definition of what strategy is: "Strategy is the direction and scope of an organisation over the long-term: which achieves advantage for the organisation through its configuration of resources within a challenging environment, to meet the needs of markets and to fulfil stakeholder expectations". In other words, strategy is about: Where is the business trying to get to in the long term? (direction) Which markets should a business compete in and what kind of activities are involved in such markets? (scope) How can the business perform better than the competition in those markets? (advantage) What resources (skills, assets, finance, relationships, technical competence, facilities) are required in order to be able to compete? (resources)? What external, environmental factors affect the businesses' ability to compete? (environment) What are the values and expectations of those who have power in and around the business? (stakeholders) At IDL we concentrate our training efforts on the right amount of training delivered to the right audience so that delegates who attend our courses understand that strategies exist at several levels in any organisation ranging from the overall business through to individuals working in it. They will be specifically trained in Corporate Strategy, Business Unit Strategy and Operational Strategy. At the end of their training they will have a thorough knowledge of stakeholder expectations; strategic decisions about choice of products, meeting needs of customers, gaining advantage over competitors, exploiting or creating new opportunities etc, and how each part of the business is organised to deliver the corporate and business-unit level strategic direction. .

Strategy Formulation and Implementation Main learning points: Understand the importance of strategy to an organisation. Linking strategic planning and decision making with the business overall objectives. Identifying the different types and characteristics of strategy, including influencing factors. Demonstrating the application of strategic planning and decision making

Measuring and controlling Mastering corporate strategy Main learning points: transforming your strategy into action inspiring your team to execute strategy effectively building an organisation-wide structure for implementing strategy overcoming the strategic challenges that arise in today's turbulent business climate exploring the strategic toolkit of models and processes and how to apply them analysing and responding to the forces of change working on, and within, their organisations Strategic Leadership Main learning points: Implementing the strategic plan Leading the team to make that difference Achieving the results against the corporate objectives Aligning the vision and mission with the culture of the organisation Building the organisational capacity of the organisation to reflect its strategic goals

Business Strategy Main Learning points: Introduction to strategy and the affect it has on business Putting together Vision and Mission Statements Differentiating between strategy and tactics Evaluating the various strategic options Establishing direction and setting objectives

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Strategic Performance Main learning points: Effective performance measurement Strategically applying performance measurement Strategic Financial performance Strategy mapping and gaining competitive advantage Selecting the key measures Identifying Critical Success Factors

Strategic analysis and measurement Main learning points: Integrated performance management Developing performance improvements Linking business process to the organisations strategy Making the analysis work for the business Different types of analysis that contribute to the strategic goals and objectives

"A vision is not just a picture of what could be; it is an appeal to our better selves, a call to become something more. " - Rosabeth Moss Kanter

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Public Private Partnership

Every job is a self-portrait of the person who does it. Autograph your work with excellence. - Author Unknown

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Public Private Partnership

This is a very specialist field and one which requires absolute knowledge of the complexities involved of running a PPP project. No wonder, therefore that some major projects have been considered as a complete failure. Understanding the structures and other details is a fundamental aspect of success - such as the three basic structures in PPP/PFI projects, understanding the various elements of: BOT (Build Operate Transfer); BOOT (Build Own Operate Transfer); DFBO (Design Build Finance Operate); DCMF (Design Construct Manage and Finance); BLT (Build Lease Transfer) BOO (Build Own Operate) and Leasing. The Private Finance Initiative (PFI) and Public Private Partnership (PPP) are both used to describe a procurement or outsourcing arrangement where a partnership is established between a public sector body and a private sector organisation to deliver public services. Importantly, the private sector party risks its own funds against non-delivery, but the profit rewards can be significant. Understanding the process and the many risks involved requires specialist training and this is where IDL can make a dynamic and robust difference to the way in which your organisation tackles any PFI and PPP project. The PFI/PPP Training Courses run by IDL takes the delegate through the many key aspects that need to be covered in a PFI/PPP project. Delegates will gain a comprehensive overview of PFI/PPP from one of the leading training specialists whose trainers are expert practitioners in this specific field. Delegates will learn about PFI/PPP including an explanation of the different structures, an outline of a typical PFI project, potential advantages and disadvantages of PFI and the state of the PFI/PPP market. Managing PPP contracts and looking at the financial drivers including value for money and cash flow, project finance, accounting treatment for PPP/PFI and other Complex Projects. Our training courses are designed to touch upon all of the key aspects of operational PPP/PFI contracts which both new and experienced managers should be aware of, from monitoring to validating the monthly payments. Looking at areas such as contract variations and value testing, delegates will gain a greater depth of knowledge that they can take back with them to the workplace. We have designed these courses for people who have either recently moved into an operational role on a PPP/PFI contract, or who are currently managing an operational contract and would like to have a more in depth look at the key aspects of contract management. These courses are appropriate for people from any part of the public sector, in both central and local government and the private sector.

Courses
PPP project management skills development Main learning points: Understanding the structures of the PPP/PFI process Roles and responsibilities of the project manager Project managers role during the project inception and feasibility stages Contract negotiation Procurement skills Negotiation skills Delivering complex projects Procurement in PPP Main learning points: Understanding PFI and the impact on PPP Building a business case Determining value for money Aspects of the tendering, qualification and selection phases Managing suppliers Public expenditure PFI/PPP protocols Bidding and tendering for PPP projects Project finance in the PFI world Main learning points: Understanding the PFI Model Links between the PFI Model and legal documentation Identifying key assumptions Revenue calculations unitary charge, availability fees, performance fees Sensitivity analysis Project relationship building Main learning points: Evaluating PPP opportunities Complete understanding of the tendering process Managing the bid team Development and writing successful bids Communications of key inputs and outputs Risk assessment and mitigation Negotiation skills

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PPP skills and competency development Main learning points: Understanding the structures of the PPP/PFI process Implications of regulations on PPP Structuring the financing for PPP arrangements Managing the communications strategy with stakeholders to PPP Project management skills Developing strategic actions plans

Methods and project structuring for PPP strategies Main learning points: Designing, implementing and monitoring a PPP programme Conducting financial, economic and technical feasibility studies Risk identification and mitigation Procurement negotiation Creating PPP units Designing cost comparator models to evaluate PPP options Contract administration

Public private partnerships are an important option that can be utilized in times of economic uncertainty and in periods of prosperity. There is a nexus between the public sectors needs and the private sectors goals. Local and state governments, particularly in todays challenging economic times, need to find innovative ways to improve infrastructure that makes sense to the taxpayer. Doug Domenech

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Supervisory Management

"The conventional definition of management is getting work done through people, but real management is developing people through work." - Agha Hasan Abedi

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Supervisory Management
The promotion from team member to manager / supervisor is a landmark in any career. It recognises the achievement in a previous position and is an indication of the confidence that senior managers have in your ability to gain results through other people. However, the honeymoon period is short. Managers and supervisors are expected to perform by the team immediately, and this adds to the pressure. This supervisor course has been designed to build confidence for managers by providing a comprehensive toolkit that covers the key aspects of management and forms a solid foundation for your career. Management is the art of getting things done through people. Put simply, effective managers ensure organisational objectives are achieved. In today's competitive environment organisations that can get the most from their workforce will be best placed to achieve long term prosperity One day a person is one of the team and the next day they can be a supervisor of the team. To perform this role effectively and get results through other people, requires a new range of skills. Our supervisory management skill courses cover all the important areas a supervisor has to cope with. Our course helps participants to make the transition from team member to an efficient and respected supervisor. Through exercises, case studies, practical examples and clear guidelines we will develop the necessary skills and knowledge to achieve results through the effective supervision of staff. We focus on taking delegate through a journey of learning the essential management skills and aligning these skills with the strategic vision of their organisation.

Courses
Essential management skills Main learning points: People management Effective communications Time management Problem solving Motivation at work Dealing with difficult staff Team building Health and safety at work Advanced supervisory management Main learning points: Implementing strategy Managing change Negotiation skills Financial management Human resources and discipline Performance Management Emotional intelligence Risk management

Middle management Managing with strategic vision Main learning points: Developing the manager as a critical thinker Leading innovation and change Conducting workplace analysis Understanding culture and work ethos Conducting operations research Analysis and interpreting statistics Identifying and setting strategic objectives Main learning points: Communication and implementation of strategic goals Financial Management Team building Report writing Balanced score card Negotiation and persuasion Planning a training course Transition from manager to leader Becoming an effective leader

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Performance management Main learning points: Managing for efficiency and effectiveness Managing individual development Management improvement Setting goals and objectives Inspiring a culture of excellence Development of improvement performance Conducting appraisals

Women in Management Main learning points: Self-assessment Assertiveness Positive management skills Developing your own leadership style Personal branding Negotiation skills Presentation and communication skills

Management means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folklore and superstition, and of cooperation for force. . . Peter F. Drucker

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Business Support Training

It is not a question of how well each process works; the question is how well they all work together. Lloyds Dobens

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Business Support Training

As a company that provides training in many facets of business, IDL are different because we recognise that there is an increasing demand for staff with a multidisciplinary approach capable of contributing to supporting the entire business functions. These functions are necessary for the business to have a true competitive edge and are paramount to the successful running of any organisation. In today's business environment, professionals deal with uncertainties from every angle as pressure to make the right decisions builds. At IDL we focus on giving individuals the appropriate training to all support functions so that any decision they make to support the success of the business is taken with clarity, confidence and decisiveness. These courses will be of benefit to anyone responsible for or involved in supporting the various support elements that affect business on a dayto- day basis. The most successful businesses are those who understand that support services is a vital aspect of success and have a clear structure of everybody working together in synergy to support the organisations goals and objectives. Our courses are designed to build skills and processes so that delegates can deliver solutions that leverage organisational and individual performance to the highest degree. Business support functions are critical and involve many areas of expertise to maximize resources and cost effectiveness. All too often, many businesses do not consider specialist training of their staff and this results in loss of competitive advantage; loss of key resources on projects that fail to deliver; loss of money in key areas of the business and loss of morale, which affects the way in which the whole organisation is viewed internally and externally. Be it managing a project, implementing a change programme or training your staff in the management of contracts or negotiation, our Business Support training courses covers essential elements of running a successful business. Your staff, the key ingredient to success, will be trained to make a difference. They will be confident in their dealings with suppliers, clients, internal staff and the way in which the business depends on their expert skills.

Courses
Project Management Main learning points: Defining and scoping a project Understanding the context of projects in the Portfolio, Programme and Project management environments. Compete knowledge of the principles of project management Defining and understanding project management terminology Understanding the roles and people skills required to deliver projects effectively Using tools and techniques used for managing projects Supporting and contributing to successful project outcomes Purchasing and procurement Main learning points: How to improve response to supply needs, through evaluation of the whole range of purchasing and related functions, including improved cost-effectiveness in supply sourcing and materials management. More effective monitoring and evaluation of existing and potential suppliers, to ensure that supplies and services are delivered at the right time in accordance to contracted agreements. Greater awareness of methods of preventing and eliminating unethical practices by unscrupulous contractors and better ability to control contract conditions, to the benefit of their own organisations. Reviewing the effectiveness of their own purchasing and procurement systems and comparing their performance levels with other bench-marks in industry, commerce and public service Effective use of inventory management and stores systems including integrated documentation, enabling fluent flows of supplies and services, with proper attention to disposal

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Facilities and Logistics Main learning points: Property and premises management Space management Outsourcing hard and soft services Sustainability and energy management Logistics in the Supply Chain Inventory Management and Control Managing the Supply chain Managing the warehouse and distribution

Change Management Main learning points: Understanding change management Individual change management Developing a strategy for change Identifying and dealing with barriers to change Managing relationships through change Assessing the impact of organisational change Benchmarking Main learning points: Recognising the need for the benchmarking process Benchmarking as a project Scoping the benchmarking activities Managing the benchmarking team Defining the performance standards Delivering the improvements

Crisis and Risk Management Main learning points: Assessing the crisis management strategy employed by the delegates organisation Designing an effective crisis management team Implementing a programme for developing a crisis management plan Establishing a training programme for the crisis management team Analyzing specific risk management frameworks and different types of risk Building awareness of the specific risks such as credit, market and operational Exploring the main risk measurement and management tools Understanding how risk standards are developed and identifying key criteria for implementing effective risk controls, procedures and regulatory processes

Contract Management Main learning points: Understanding the key components of a contact Setting up and negotiating contract terms Managing the contract Contract administration Contracts in Project management Managing contract difficulties and resolving disputes Risk management in contracts

Business Communications Main learning points: Creative business writing Essential business writing skills Writing and delivering reports Writing for results Principles of effective writing Delivering persuasive and effective reports

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Human Resources Development

I believe in human dignity as the source of national purpose, human liberty as the source of national action, the human heart as the source of national compassion, and in the human mind as the source of our invention and our ideas - John F Kennedy

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Human Resources Development

Our HR programme will empower your managers to effectively support any change initiative your organisation may have. Our HRD programmes will increase your knowledge and understanding of HR issues in relation to overall business strategy and so will better equip you to handle the complex facets of modern management and will aid in your decision making. During the global recession that we are all facing the need for improvements in work performance has never been more relevant to the growth and success of organisations. Our HRD programmes will give you the tools and techniques to delivery improved work performance from your staff. With highly knowledgeable human resource managers and advisers; and well informed managers and team leaders you can expect staffing issues to be resolved professionally and efficiently leading to as little staff downtime as possible.

To say that people are an organisations most precious resource may appear to be a clich due to how often this phrase is used. However, it is as true today as it was when the phrase was first coined. Irrespective of what business you may be in, whether public sector or private sector; whether profit making or non-profit making; whether blue chip or SME; whether new start-up or well established, the people in your organisation are the cornerstone to your success or failure. Once this fundamental truth has been accepted by organisations, it stands to reason that they must manage this resource effectively in order to obtain its full potential. This is where the body of knowledge and practices known as Human Resource Management becomes indispensible. At IDL we have crafted our Human Resources Development programmes to meet the needs of progressive modern organisations. All of our programmes have been developed by industry and academic human resource management experts. The programmes have been designed to bring both tried

and tested HR practices to the learning environment as well as the latest trends and developments in this field. Our innovative delivery techniques will give you a sound theoretical basis which will then be firmly embedded with practical examples and pertinent case studies as well as robust discussions and exercises. Whereas it is obvious that all HR practitioners must regularly update their knowledge and practice, it is becoming more important that all staff with reports also acquire sound HR management knowledge and practices so as to better manage their staff. Our Human Resources Development programmes will deliver noticeable improvements to how your organisation manages its staff and in return enhanced performance from them. Change is an essential component of any modern organisation; and the pace of change is ever increasing. Consequently, for organisations to remain competitive they must embrace change and not fear it.

Courses
HR for non hr managers Main learning points: Understand the HR policies and procedures within organisations Understand basic employment rights, employer responsibilities and employment law Recruitment and selection for managers Examine the HR responsibilities of manager and team leaders Management of sick absences and absenteeism Performance management and the disciplinary process Issues surrounding unfair dismissals and tribunals

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Learning And Development Practice Main learning points: Developing effective human resources management skills Understanding organisations and the key role of human resources Information management for the human resources practitioners Developing and conducting a learning needs analysis Preparing and designing learning and development activities Delivering learning and development activities

Learning And Development Practice Main learning points: Developing effective human resources management skills Understanding organisations and the key role of human resources Information management for the human resources practitioners Developing and conducting a learning needs analysis Preparing and designing learning and development activities Delivering learning and development activities

Job Analysis Design And Evaluation Main learning points: Understand the main mechanism of job analysis and how to develop a framework The use of job analysis to better understand job roles and accountabilities Develop knowledge of the various job analysis output formats Developing job descriptions and person specifications The use of job families to streamline job analysis Connecting job analysis to job evaluation, grading and performance management Communication techniques for reporting the results of job analysis to employees Understand the use of job analysis to enrich organisational design and development

Training Management And Administration Main learning points: Understand the main activities of the training department and the role of the training Administrator and training manager within it Developing training plans and the structure and administration of training Records Management for training managers and administrators Develop effective training administration systems and procedures to support the training function The role of e-learning in the modern training environment Managing and working with internal and external trainers Developing effective channels of communication in your organisation which promotes the activities and events of the training department

Train The Trainer Training Main learning points: Understanding the training function and the adult learner Promoting learner participation and involvement The factors that promote learning Understand the difference between training and presenting information Evaluating personal training strengths and styles Using recognised methods to assess effective learning Effective feedback methodologies

Recruitment And Selection Skills Main learning points: The principles of effective recruitment Understand the legal social and political framework within which employers operate Selection process design and implementation Planning and conducting effective interviews Making a sound recruitment decision, clearly linked to the pre-determined selection criteria Principles of effective advertising which will appeal to the ideal candidates

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Succession Planning Main learning points: Understand the fundamentals of how organisations work and distinguish between succession planning and replacement planning. Recognise the main issues to investigate in relation to recruitment and retention of key staff Review various succession planning methods and identify the approach best suited for you and your organisation Develop policies to align your succession plan to human resource strategies Development of strategies for ensuring management commitment to your succession plan

Rewards And Compensation Management Main learning points: Understand the various definitions of compensation and what an equitable reward programme looks like. Examining compensation strategies and developing internal structures Review of job analysis and evaluation procedures Determining individual compensation and understanding employee benefits Developing retention strategies to retain top talent Identifying when reward discrimination is justified and how to design models for rewarding special groups Managing compensation within various organisation structures

To manage people well, companies should Elevate HR to a position of power and primacy in the organisation, and make sure HR people have the special qualities to help managers build leaders and careers. Jack Welch

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Law & Compliance

"Please remember that law and sense are not always the same." - Jawaharlal Nehru

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Law & Compliance

Law is a unique subject, with a great tradition and a dynamic future. Its a foundation stone of society and plays an increasingly important and visible role in virtually all areas of modern life. Social and environmental responsibilities, business operations and international codes of conduct are all determined and upheld by legal systems. One of the greatest challenges to businesses is Compliance to law, Governance and Regulatory bodies. Getting it wrong is not an option. We understand the effects of getting it wrong- the loss of money; the loss of credibility, the loss of stake holder trust and more importantly the effect it has on the integrity of the organisation. At IDL, we have designed a range of courses for individuals whose duties involve Law and Compliance. Due to the increasing number of regulations and need for operational transparency, organisations are increasingly adopting the use of consolidated and harmonised sets of compliance controls. This approach is used to ensure that all necessary governance requirements can be met without the unnecessary duplication of effort and activity from resources. There has been a long history of business and government excesses and subsequent legal, public and political reaction. Response to criminal misconduct has resulted in legal sanctions, governance practices, compliance standards and cultural transformation. Over the last 40 years, several major events in the developed world and subsequent legislation and regulation have shaped the way organisations do their business. The events with the most significant impact and influence in the development of compliance programs are the Foreign Corrupt Practices Act, the Committee of Sponsoring Organisations, and the Federal Sentencing Guidelines.

Courses
Ethical Leadership & Good Governance In The Public Sector Main learning points: Promoting transparency, integrity and accountability Embedding a culture of ethical excellence Responding to change in governance arrangements Aligning robust audit and risk management processes Undertaking a governance review Fraud Prevention, Investigation & Prosecution Main learning points: Understanding the nature of fraud the different approaches required to deal with internal and external fraud Risk assessment and the measurement of losses through fraud Developing preventive techniques to deter and detect fraud; and monitoring, evaluating and reviewing anti-fraud strategies Fraud investigation tools and techniques Detection and prevention of money laundering and fraudulent transactions including cybercrime The social and psychological aspects of fraud

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Combating Cyber Crime Main learning points: Understanding the nature of Cyber crime How to initiate a Cyber crime investigation Developing preventive techniques to deter and detect Cyber crime; and monitoring, evaluating and reviewing anti-Cyber crime strategies Developing reporting mechanisms and the approaches required to deal with internal and external threats Detection and prevention of money laundering and fraudulent transactions Techniques for dealing with the growing threat from the Internet and identity fraud

Judicial And Court Administration And Case Load Management Main learning points: Basic concepts and principles of the judicial system General issues of judicial and court administration Specific issues of judicial and court administration Principles and practices case management Case management

Judicial Ethics Main learning points: Understanding the principles of judicial ethical behaviour Develop judicial guidance, monitoring and training based on the principles of ethical behaviour Design a judicial recruitment process that puts ethical behaviour at the heart of the judicial role Create a system for dealing fairly and effectively with complaints about judicial behaviour Managing the relationship between the judiciary and the media The principles underlying judicial ethical behaviour How equality, diversity and fairness relate to the court environment How to address tensions between ethical behaviour and judicial independence How to promote ethical behaviour through the judicial selection process

How to design judicial complaint protocols and manage complaints Appraisal of judicial performance How to prevent corruption Judicial accountability and the role of statistics The role of judicial training How to manage the relationship between the judiciary and the media Standards In Public Service Legislative Drafting

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Standards In Public Service Main learning points: Understanding the focus on the organisations purpose and on outcomes for citizens and service users Performing effectively in clearly defined functions and roles The promotion of values for the whole organisation and demonstrating the values of good governance through behaviour Taking informed, transparent decisions and managing risk The development of capacity and capability of the governing body to be effective Stakeholder engagement and making accountability real

Legislative Drafting Main learning points: Legislative drafting principles and analysis Elements of legislative drafting: rules and exercises Hands-on drafting of legislation Drafting common legislative provisions The legislative process

One who breaks an unjust law that conscience tells him is unjust, and who willingly accepts the penalty of imprisonment in order to arouse the conscience of the community over its injustice, is in reality expressing the highest respect for law. " - Rev Dr Martin Luther King, Jr.

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Course Support Material

With each course at IDL training and consulting you will receive as follows:10 DAY COURSES 10" Tablet PC Laptop shoulder bag Polo T- Shirt Corporate note pad Flash drive with course details 5 DAY COURSES 7" Tablet PC Laptop shoulder bag Polo T- Shirt Corporate note pad Flash drive with course details

Terms & Conditions

Courses are run on a five day or ten day basis and can be combined from the options below to make sure that each delegate benefits from the depth of training contained in each course programme. Alternatively, clients can opt to take a selection of all programmes that are relevant to their business needs so that a course can be tailored to be bespoke to them. On registering for any IDL Training & Consulting course, a proforma Invoice will be issued stating the course fee as well as any additional charges where applicable. The course fee is exclusive of VAT, which will be charged at its prevalent UK rate of 20%. Delegates who work for the government of their country are required to provide proof of employment by their government in furtherance of its sovereign activities. A letter or statement in this regard will be required to be exempted from UK VAT. When making payment by BACS please quote the invoice number, delegates name and the course title. Booking will only be confirmed when full payment has been received. Bank: Account Name: Account Number: Sort Code: IBAN: Barclays Bank Innovation Development & Leadership 53797465 20-90-69 GB25 BARC 2090 6953 7974 65

All bankers draft should be drawn in pounds sterling on a UK bank and posted to: Innovation Development & Leadership One Hardwicks Square Hardwicks Way Wandsworth London SW18 4AW Company Registration Number 7486675

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BOOKING FORM
WELFARE Most delegates will require a visa to come into the United Kingdom, kindly visit the British High Commission Office (or website) in your country for more information. After obtaining the appropriate visa and remitting the course fee, you can contact any of our welfare teams to benefit from IDL Training & Consulting corporate rate at any of the choice of affordable hotels listed on our website. If you require pickup from the airport, kindly forward your flight details to enquiries@idltc.com specifically requesting the service. We will arrange airport pickup only where confirmation has been issued to you stating that the service will be provided. If you request the pickup service and do not receive a confirmation email 24 hours before your trip, please contact us between 9am and 5pm on +44 208 263 6081 or the named person on the confirmation letter sent to you. BOOKING TERMS At IDL Training & Consulting, we endeavour to run all courses as scheduled in our training calendar. However, IDL Training & Consulting reserves the right to cancel, postpone and make alterations to a course where we consider this to be appropriate. In the event that such cancellation, postponement or alteration affects a delegate, another relevant course will be offered or a full refund made. In the event that a delegate is unable to attend a course they are booked on, the same course or a related course will be offered within the same price range. If the delegate is unable to attend the course in the same year but defers to the following year, the course fee for the New Year will apply and any difference will be invoiced to the delegate. All cancellation made within the first 10 days of registration and payment will receive 100% refund, 3-6 weeks will receive 80% refund, 6 weeks onward will receive 50% refund.
The completed booking form must be sent by fax to +44 207 198 8346 For help with your booking form or any other general enquires please contact us on +44 207 198 8435 or enquiries@idltc.com DELEGATE INFORMATION Title Mr/Mrs/Ms/Miss/Dr Family Name Other Name Organisation Job Title Town Postcode COURSE INFORMATION Course Name Start Date Course fees Total course fees with VAT add 20% CONTACT DETAILS Telephone Fax Mobile Contact Name Email Approving manager Telephone Do you have a disability Yes/No First Name Nationality Department Address 1 Address 2 Country

Finish Date Are you a government employee and exempt from VAT Yes/No Total course without VAT FUNDING ARRANGEMENTS Has your funding been confirmed? Yes/No Organisation Telephone Fax

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BOOKING FORM
The completed booking form must be sent by fax to +44 207 198 8346 For help with your booking form or any other general enquires please contact us on +44 207 198 8435 or enquiries@idltc.com DELEGATE INFORMATION Title Mr/Mrs/Ms/Miss/Dr Family Name Other Name Organisation Job Title Town Postcode COURSE INFORMATION Course Name Start Date Course fees Total course fees with VAT add 20% CONTACT DETAILS Telephone Fax Mobile Contact Name Email Approving manager Telephone Do you have a disability Yes/No First Name Nationality Department Address 1 Address 2 Country

Finish Date Are you a government employee and exempt from VAT Yes/No Total course without VAT FUNDING ARRANGEMENTS Has your funding been confirmed? Yes/No Organisation Telephone Fax

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Contact us
Innovation Development & Leadership Ltd One Hardwicks Square, Hardwicks Way Wandsworth, London, SW18 4AW T: +442071988435 F: +442071988346 E: enquiries@idltc.com W: www.idltc.com

Developing People Through Innovative Learning

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Innovation Development & Leadership Ltd One Hardwicks Square, Hardwicks Way Wandsworth, London, SW18 4AW T: +442071988435 F: +442071988346 E: enquiries@idltc.com W: www.idltc.com Developing People Through Innovative Learning