AXP 2023 2024 ESG Report

2023-2024 Environmental,
Social, and Governance Report

INTRODUCTION OUR APPROACH TO CORPORATE SUSTAINABILITY FINANCIAL CONFIDENCE CLIMATE SOLUTIONS DIVERSITY, EQUITY, & INCLUSION GOVERNANCE & OPERATING RESPONSIBLY SUPPORTING DATA 2
Table of Contents
Introduction 3 Diversity, Equity, and Inclusion 42
About this report 3 Diversity, Equity, and Inclusion 43
A Message from our Chairman and CEO 4 Progress on our Diversity, Equity, and Inclusion Goals 44
Highlights of our Progress in 2023 5 Our Workforce 45
Fostering Connection through our Colleague Networks 47
Our Approach to Corporate Sustainability 6 Backing Service Members & Veterans 48
ESG Governance 7 Disability Inclusion 49
Our ESG Strategy and Goals 8 Supporting Underrepresented-owned Businesses 50
$100 Million Grant Initiative to Back Small Businesses 9 Backing Equal Futures in Communities 53
Our $1 Billion Sustainability Financing 10 Building Resilient Changemakers at the American 55
Awards & Recognitions 11 Express Leadership Academy
Financial Confidence 12 Governance and Operating Responsibly 56

Financial Confidence 13 Our Corporate Governance Framework 57
Progress on our Financial Confidence Goals 14 Risk Management 58
Backing Small Businesses Globally through Shop Small® 15 Our Business Ethics 58
Backing Small Grants 18 Serving Our Customers Responsibly 59
Supporting Economic Growth and Resilience 19 Operating a Responsible Global Supply Chain 60
in Communities Policy Engagement 60
Enhancing the Financial Security of Small Businesses 20
Supporting Cash Management for Small Businesses 21 Supporting Data 61
Empowering Individuals to Enhance Financial Confidence 22 Our Commitment to Sustainability 62
Protecting Our Customers’ Data Privacy and Financial 25 Aligning with the United Nations Sustainable 65
Security Development Goals (SDGs)
Cybersecurity Oversight and Risk Management 26 Climate Solutions 66
Limited Assurance Statement of GHG Emissions 69
Climate Solutions 27 Diversity, Equity, and Inclusion 70
Climate Solutions 28 Colleague Career Growth and Development 72
Progress on our Climate Solutions Goals 29 Supporting Our Colleagues’ Holistic Health 73
Moving Toward Net-Zero Emissions 30 and Well-being
Managing Climate Risks & Opportunities 35 Governance and Operating Responsibly 74
Supporting our Customers in the Transition to a 36 2023-2024 TCFD Index 75
Low-Carbon Future 2023-2024 SASB Index 82
Building More Resilient & Sustainable Communities 38 2023-2024 GRI Index 86
Engaging Colleagues through Green2Gether 39
Helping Small Businesses Build Resilience 40
Small Business Disaster Recovery 41
About this report

Introduction
This report covers the calendar year 2023 and provides certain qualitative and quantitative information about This report includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 which are subject
to risks and uncertainties. The forward-looking statements, including the company’s aspirational sustainability objectives and goals, contain
our objectives, goals, and initiatives in sustainability, also known as Environmental, Social, and Governance (ESG).
words such as “believe,” “expect,” “anticipate,” “intend,” “plan,” “aim,” “goal,” “target,” “will,” “may,” “should,” “could,” “would,” “likely,”
In some cases, we also share highlights from initiatives that were launched in early 2024 to provide more up-to- “potential,” “commit,” “continue,” “objectives,” “opportunities,” or other similar expressions. Actual results may differ from those set forth
date information. in the forward-looking statements due to a variety of factors, including: the amount and efficacy of investments in emissions reduction
projects, marketing campaigns to support small businesses, Card Member value propositions to attract new customers, supply chain and
When we use the terms “American Express,” “company,” “we,” “us,” or “our” in this report, we mean the American sustainability initiatives, and grantmaking; continued stakeholder interest in environmentally and socially responsible products and
programs; management’s inability to identify suitable suppliers, grantees, partners and community investments and negotiate acceptable
Express Company and its subsidiaries, on a consolidated basis, unless we state, or the context implies, otherwise. terms to execute sustainability programs; greater than expected energy and other resource needs to grow the business and execute on the
The use of the term “partner” or “partnering” in this report does not mean or imply a formal legal partnership, and company’s business strategies; the cost and availability of renewable energy, carbon removal and carbon offset projects, energy attribute
is not meant in any way to alter the terms of American Express’ relationship with any third parties. Any reference certificates, recycled and reclaimed plastic cards and responsibly sourced paper; delays in green building development; an inability of
cobrand and Membership Rewards partners to set sustainability targets and meet their sustainability targets and obligations to the
to our support of, work with, or collaboration with a third-party organization within this report does not constitute
company; changes in greenhouse gas emissions and other ESG metrics measurement, verification or certification standards; supply chain
or imply an endorsement by American Express of any or all of the positions or activities of such organization. and market disruption; the actual amount the company spends with suppliers while implementing operating expense control initiatives;
management decisions regarding salary adjustments to maintain pay equity; impacts from regulation and litigation; potential M&A activity;
Reporting guidelines and content severe weather conditions, natural disasters and other catastrophic events; changes in the company’s real estate, technology, colleague and
community engagement, and risk management strategies or an inability to execute those strategies; competition; brand perceptions and
This report follows the Global Reporting Initiative (GRI), Sustainability Accounting Standards Board (SASB),
reputation; and changes in economic and business conditions and customer behaviors. A further description of these and other risks and
and Task Force on Climate-related Financial Disclosures (TCFD) reporting guidelines (with SASB and TCFD now both uncertainties can be found in the company’s Annual Report on Form 10-K for the year ended December 31, 2023 (the “2023 Annual
part of the International Sustainability Standards Board (ISSB)) with respect to our priority ESG issues. GRI, SASB, Report”), the company’s Quarterly Reports on Form 10-Q for the quarters ended March 31, June 30 and September 30, 2024, and the
and TCFD indexes can be found in the Supporting Data section of this report. company’s other filings with the U.S. Securities and Exchange Commission. You are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of the date on which they are made. We undertake no obligation to update or revise any forward-
looking statements and statements regarding the company’s future direction and intent are subject to change or withdrawal without notice.
In this report, the use of the term “materiality” and other similar terms is intended to reflect our priority ESG issues.
We are not using such terms as they are used under the securities or other laws of the United States or any other Note that many of the standards and metrics used in preparing this report continue to evolve and are based on management assumptions believed
jurisdiction, or as these terms are used in the context of financial statements and financial reporting. to be reasonable at the time of preparation, but should not be considered guarantees. In addition, historical, current and forward-looking
sustainability-related statements may be based on standards for measuring progress that are still developing, internal controls and processes that
continue to evolve and assumptions that are subject to change in the future. The information and opinions contained in this report are provided as of
We report on ESG issues that pertain to us through this report and the American Express Corporate Sustainability
the date of this report and are subject to change without notice. Amounts presented are approximate unless otherwise indicated.
website. Additional information about our company can be found in our submissions to the CDP (formerly Carbon
Disclosure Project), in our annual, quarterly, and current reports and our proxy statement on file with, or furnished This report includes trademarks, such as American Express®, which are protected under applicable intellectual property laws and are the
to, the U.S. Securities and Exchange Commission and on the American Express Investor Relations website. Links property of the American Express Company or its subsidiaries. Solely for convenience, our trademarks and trade names referred to in this
report may appear without the ® or TM symbols, but such references are not intended to indicate, in any way, that we will not assert, to the fullest
and references included throughout the report provide direction on where to find additional information. extent under applicable law, our rights or the right of the applicable licensor to these trademarks and trade names.
A Message from our Chairman and CEO
At American Express, our commitment to support the communities where we We are also making progress on our Climate Solutions Goals to support a low-
live and work in is one of our Blue Box values, which serve as the foundation carbon future. In August 2024, we achieved an important milestone on our net-
for how we operate. zero commitment, receiving validation of our net-zero target, consisting of both
near-term and long-term targets, from the Science Based Targets initiative
In 2021, we established our Environmental, Social, and Governance (ESG) (SBTi).
strategy and goals focused on a number of issues of importance to our
stakeholders, composed of three core pillars: Financial Confidence; Climate Our Diversity, Equity and Inclusion goals include our commitment to
Solutions; and Diversity, Equity, and Inclusion. maintaining 100% pay equity for colleagues across genders globally and across
races and ethnicities in the US, which we achieved for the fourth consecutive
Our Financial Confidence goals include our longstanding support for small year in 2023. Our colleagues across the company help drive progress towards
businesses and we have also aligned our community impact efforts with our our goals and our support of communities around the world. To fuel their impact
business and the needs of our stakeholders, including our merchants and and our company’s success, we remain focused on backing our colleagues, and
Card Members. Initially started in the US on the heels of the financial crisis, our fostering a culture of inclusion and belonging.
Small Business Saturday(R) campaign is celebrating its 15th year in 2024 and has
evolved into a year-round Shop Small movement in more than a dozen countries I am extremely proud of the progress we have made together. I look forward to our
around the world. Since its launch, the movement has helped drive an estimated next chapter together as we seek to continue making a positive impact in areas
$201 billion1 in reported US consumer spending at small, independently owned that matter the most for our stakeholders.
retailers and restaurants on Small Business Saturday.
Today, we are expanding our support for small businesses with the announcement
of a $100 million grant initiative through the American Express Foundation and
Corporate Giving program. We have already committed over $35 million in grants
through this initiative to date including increasing our support through the Backing
Historic Small Restaurants, Backing International Small Restaurants and Backing Stephen J. Squeri
Small Businesses grant programs. Across these programs, our impact has Chairman and Chief Executive Officer
now reached over 1,300 small businesses across all 50 US states, Washington DC,
Puerto Rico, and nine cities in five countries internationally. We also launched two
new grant programs to support small businesses and restaurants impacted by the
catastrophic Maui wildfires in 2023—the Maui Small Business Recovery Program
and the Maui Climate Fund.
1 Refer to note 4 on page 15 for more information regarding reported spend for these campaigns.
Highlights of our
Progress in 2023 FINANCIAL
CONFIDENCE
CLIMATE SOLUTIONS DIVERSITY,
EQUITY, AND INCLUSION
We achieved the majority

of our goals and continue to
$60.7 Billion Net-Zero 100%
In estimated reported spending by US and In August 2024, we achieved a key milestone in Pay equity for colleagues across genders
make progress on many others. UK consumers at small businesses, including our journey, receiving validation of our net-zero globally and across races and ethnicities in
Our progress on key goals is independent retailers and restaurants on
Small Businesses Saturday(R) events from 2021
target, consisting of both near-term and long-
term targets, from the Science Based Targets
the US for the fourth consecutive year
highlighted here. Information through 2023 2 Initiative (SBTi)

on progress toward all goals can
IN PROGRESS IN PROGRESS ACHIEVED
be found throughout this report.
In progress towards goal to reach $100 billion in In progress towards commitment to net-zero Achieved goal to maintain 100% pay equity
spending by consumers at small, independently emissions in alignment with the SBTi across genders globally and across races and
owned retailers or restaurants on Small Business ethnicities in the US
Saturday and during other Shop Small campaigns
from 2021 through 2025 3
6.3 Million (R)

Climate Risk Management $52.2 Million
Users have enrolled in MyCredit Guide Established Climate Risk Management Standard Backing Equal Futures grants provided from
since 2021 and 8.2 million users since its in 2024 and conducted quantitative climate- October 2020 through December 2023
launch in 2018 related physical risk assessments at certain
facilities in the UK in 2023
EXCEEDED IN PROGRESS EXCEEDED

Exceeded goal to provide at least 5 million In progress towards goal to enhance the Exceeded goal to provide $50 million in grants
individuals with tools, resources, and educational management of climate-related risks and by the end of 2024 to nonprofits focused on
content to improve financial well-being from 2021 opportunities across our business addressing inequality and promoting social justice
through 2025
Learn more in Progress on our Financial Confidence Goals Learn more in Progress on our Climate Solutions Goals Learn more in Progress on our DE&I Goals
2 Refer to note 2 on page 14 for more information on estimated reported spending at US and UK Small Business Saturday events in 2021 through 2023.
3 Based on spend as reported by consumers in surveys commissioned by American Express (not actual receipts or sales).
Our Approach
to Corporate
Sustainability
ESG Governance ESG GOVERNANCE FRAMEWORK
MISSION:
Back people and businesses to thrive and create equitable, resilient, and sustainable communities globally
Our Executive Committee reviews group is to enhance the company’s risk management
framework to consider and integrate climate risks in
and evaluates ESG performance the areas of risk governance, risk assessment, data,
and long-term goals with support reporting, and scenario analysis.
from our ESG Steering Committee. Additionally, in preparation for increased international
Led by senior executives from regulatory interest and requirements on climate risk
and ESG reporting, we also formed international ESG
across the company, the ESG Working Groups organized with respect to specific
Steering Committee developed the international jurisdictions and include a localized ESG
governance structure that ladders up to the enterprise
goals for our ESG strategy, drawing ESG Governance Framework.
on the expertise of cross functional At the Board level, our Board’s Nominating,
Nominating, Governance and Public
Responsibility Committee
Risk Committee
Compensation and Benefits
Committee
ESG Working Groups. Governance, and Public Responsibility Committee
reviews our ESG strategy and Corporate Sustainability
Day to day, our Corporate Sustainability team works with program, monitors progress against our goals, and
Executive Committee
colleagues throughout the company to shape our ESG provides guidance on our efforts. The Risk Committee
programs and investments, while also monitoring of the Board provides oversight of the ERM Framework,
progress on key issues. processes, and methodologies. The Compensation and Enterprise Risk
Benefits Committee of the Board oversees performance ESG Steering Committee Management
Committee
The ESG Steering Committee is supported by ESG goals and reviews performance outcomes on key metrics.
Working Groups for each of the pillars of our ESG
strategy, our Net-Zero Working Group that supports For more about our approach to managing climate-related risks and Climate Risk
opportunities, refer to the Climate Solutions section and TCFD Corporate Sustainability Enterprise ESG Team
our work toward our commitment to net-zero emissions Team
Index in this report.
in alignment with the SBTi, and our ESG Disclosure
Working Group, which reviews ESG disclosures.
ESG Working Groups
We have also established a dedicated Climate Risk
Management Working Group with direct accountability to International
the Enterprise Risk Management Committee (ERMC) Financial Climate Diversity, Equity,
Net-Zero ESG Disclosures
ESG Climate Risk
Confidence Solutions And Inclusion Working Management
to oversee climate risks. The objective of this working Groups*
Business Units across the Company
* International ESG Working Groups are organized with respect to specific international jurisdictions and include a localized ESG governance structure that ladders
up to the enterprise ESG Governance Framework.
Our ESG Strategy

and Goals FINANCIAL
CONFIDENCE
Empower individuals to build and maintain
their financial well-being through products,
Strengthen the financial security and money
management capacity of small businesses through
Help build resilient communities through
grants, programs, and initiatives that
services, tools, and education, while providing products, services, campaigns, and initiatives support economic empowerment and equity
robust account security
• Provide access to credit to at least 4 million • Support small businesses, including by reaching • Invest $500 million to build more resilient
Our strategy is composed of individuals from underrepresented populations $100 billion in spending by consumers at small, and equitable communities from 2021
three core pillars: Financial from 2021 through 2025 independently owned retailers or restaurants on
Small Business Saturday and during other Shop
through 2025
• Provide at least 5 million individuals with tools,
Confidence; Climate Solutions; resources, and educational content to improve Small campaigns from 2021 through 20251
and Diversity, Equity, and financial well-being from 2021 through 2025
Inclusion.
CLIMATE Minimize our climate impact and manage Enable our customers and partners to transition Support community programs and initiatives
SOLUTIONS our climate-related risks and opportunities to a low-carbon economy through the development to help build more climate-resilient and
In 2020, we completed our first ESG priority of new capabilities equitable communities
assessment to identify ESG issues of importance to our
company and our stakeholders, which served as the
foundation for our current ESG strategy and goals • Commit to net-zero emissions in alignment with • Pilot low-carbon product innovations, including • Provide at least $10 million to support
announced in 2021. We achieved a majority of our the Science Based Targets initiative (SBTi) carbon tracking and offset solutions initiatives, partnerships, and programs
that address the adverse effects of climate
goals and continue to make progress on many others. • Enhance the management of climate-related
change and pollution on communities from
risks and opportunities across the business
2021 through 2025
As 2024 will be the final year of our current strategy, and
we intend to sunset the current goals in 2025, we have • Engage our colleagues in sustainability
initiatives through the Green2Gether program
now commenced a “double materiality” assessment to
assess environmental, social, and governance topics
based on both American Express’ impacts to society
and the environment and the potential impacts to DIVERSITY, Enhance diverse representation, Meet the needs of underrepresented businesses Advance racial equality and social justice
EQUITY, AND equal opportunity, and an inclusive culture and consumers and develop more inclusive in our communities
American Express. This assessment is being conducted
at all levels of the company marketing initiatives
at the enterprise level and includes perspectives from INCLUSION
several jurisdictions where we operate. The outcomes of
this assessment are expected to inform our refreshed • Maintain 100% pay equity across genders • Double annual spend with underrepresented- • Provide $50 million in grants from late 2020
Corporate Sustainability strategy and determine globally and across races and ethnicities in owned suppliers in the US from a 2019 baseline through 2024 to nonprofits focused on
future reporting pursuant to the European Union’s the US to $750 million in a year by the end of 2024, addressing inequality and promoting social
including increasing spend with Black-owned justice, including those led by members
Corporate Sustainability Reporting Directive (CSRD).
suppliers to at least $100 million annually of underrepresented groups
The standards applied for this assessment considers
• Provide access to capital and financial education
views of materiality that differ from the definition of
to at least 250,000 underrepresented-owned small-
materiality applied for purposes of US securities laws or and medium-sized businesses in the US from late
other legal requirements. See the About This Report 2020 through 2024
section of this report for more information. • Develop more inclusive marketing initiatives, as well
as design and build product experiences and programs
that better meet the needs of underrepresented
consumer and business customers
$100 Million Grant BACKING SMALL GRANTS SUPPORTED OVER 1,300 SMALL BUSINESSES GLOBALLY
Initiative to Back Our Backing Small Grants supported over 1,300 small businesses across 50 US States, Washington DC, Puerto Rico, and five countries
internationally from 2023 through July 2024*
Small Businesses
Since the American Express Foundation was established
in 1954, we have provided more than $1 billion to charitable
causes around the world through the Foundation and
our Corporate Giving Program.
Building on our legacy of community impact, we announced
a new initiative to provide $100 million in grants between 2023
and 2028 to support small business growth and resilience.
To date, we have already committed over $35 million in grants
to support this initiative.
The initiative includes:
Backing Small: Expanding our existing programs

that support under-resourced and economically
vulnerable small business owners through grants,
mentoring support, and technical assistance.
Building Resilience: Helping small businesses

build resilience and grow sustainably to weather
economic and other hardships.
Small Business Disaster Recovery: Supporting

the long-term recovery of small businesses and
restaurants impacted by natural disasters around
the world, including grants following the
catastrophic Maui wildfires in 2023.
* Backing Small grant programs include Backing Historic Small Restaurants, Backing International Small Restaurants, Backing Small Businesses, Blueprint: Backing BIPOC Businesses, Coalition to Back Black Businesses, the Route 66 Black
Experiences Grant Program, and the Maui Climate Fund.
Our $1 Billion
Sustainability
Financing
In 2022, American Express SUSTAINABILITY NOTES PROCEEDS

released our Sustainability
Financing Framework and issued
$1B 100%
$1 billion in principal amount
of Sustainability Notes to invest
in eligible Green and Social
Projects in support of our Principal Amount of Sustainability
Notes issued in 2022
Percent of Net Proceeds Allocated
as of December 31, 2023
ESG strategy.
As of December 31, 2023, we allocated all $994 million
of the net proceeds, which includes $913 million
to eligible Social Projects and $81 million to eligible
Green Projects.
$913M
Net Proceeds Allocated to Eligible
Examples of eligible Social Projects include Social Projects
expenditures related to the procurement of products
and services from underrepresented-owned suppliers
$81M
and investments through the American Express Center
for Community Development in funds that contribute
to the financing of affordable housing for low- and
moderate-income communities. Examples of eligible
Green Projects include investments and expenditures Net Proceeds Allocated
related to green buildings and the circular economy, to Eligible Green Projects
including expenditures related to the manufacturing
of recycled or reclaimed plastic cards for American
Express Consumer and Business Cards.
For more information, refer to our 2024 Sustainability

Financing Report.
Awards & Recognitions
Select awards and recognitions from 2023 and 2024 Third-Party ESG Ratings
#4 #8 #11 CDP (Climate): B

Great Place to Work Best Companies Fortune World’s Most Admired JUST Capital’s JUST 100 Companies and
to Work For, ranking in the top 10 for Companies (2024) #1 in Transaction Processing (2023)
the 5th consecutive year (2024)
#1 #7 100% MSCI (ESG) RATING: AA
Great Place to Work’s Best Workplaces TIME World’s Best Companies score on the Human Rights Campaign
in Financial Services and Insurance for the second consecutive year Corporate Equality Index (2004 through 2024)
for the 7th consecutive year (2024) (2024)
SUSTAINALYTICS ESG
RISK RATING: Low Risk
#1 #3 90%
Great Place to Work’s Best Workplaces PEOPLE Companies that Care score on Disability Equality Index
in New York for the 3rd time (2024) (2023) for Best Places to Work for Disability
Inclusion (2023)
#14 #3 Gender Equality

Best Workplaces for Parents— Forbes America’s Best Bloomberg’s Gender Equality Index
Great Places to Work (2023) Employers for New Grads (2024) (2016 through 2023)
Financial
Confidence
Financial Confidence
Our vision for this

ESG pillar is to provide
responsible, secure, and
transparent products
and services to help
people and businesses
build financial resilience.
We bring this vision to life by providing small
businesses and individuals with products and
services that enhance their ability to manage their
finances and achieve financial stability and growth.
We also focus on making credit more accessible
to underrepresented communities, providing
opportunities, tools, and resources to support
financial well-being, and helping build resilient
communities. Together, these products, services,
and initiatives contribute to the resilience of small
businesses and individuals, helping them prepare
to adapt to market forces and consumer needs.
Progress on our Financial

Confidence Goals
STRATEGIC OBJECTIVE GOAL STATUS PROGRESS
Strengthen the financial security Support small businesses, including by $60.7 billion in estimated reported spending by US and UK consumers at small businesses,
and money management capacity reaching $100 billion in spending including independent retailers and restaurants on Small Business events from 2021-2023,
of small businesses through by consumers at small, independently IN PROGRESS including an estimated $17.8 billion in 20232
products, services, campaigns, owned retailers or restaurants on Small
and initiatives Business Saturday and during other Shop
Small campaigns from 2021 through 20251
Empower individuals to build Provide access to credit to at least 4 million An estimated 3.1 million new cards (basic and supplemental) issued in the US to Card
and maintain their financial individuals from underrepresented IN PROGRESS Members from underrepresented groups from 2021 to 2023
well-being through products, populations from 2021 through 2025
services, tools, and education,
while providing robust
Provide at least 5 million individuals with 6.3 million individuals have enrolled in MyCredit Guide since 2021 and 8.2 million users since
account security
tools, resources, and educational content EXCEEDED its launch in 2018
to improve financial well-being from 2021
through 2025
Help build resilient communities Invest $500 million to build more resilient $1.1 billion in investments, community development loans, and grants made or to
through grants, programs, and and equitable communities from 2021 EXCEEDED which capital was committed from 2021 through 2023 through the American Express Center
initiatives that support economic through 2025 for Community Development to support small business needs, job creation and retention, and
empowerment and equity affordable housing
2 Consists of estimated reported spending at US and UK Small Business Saturday events in 2021 through 2023. In the US, the 2021 through 2023, American Express Small Business Saturday Consumer Insights Surveys were conducted anonymously on November 28, 2021, November 27, 2022, and November 26, 2023, respectively, by Teneo on behalf of
American Express and the National Federation of Independent Business (NFIB). The studies are nationally representative samples of 2,426, 2,471, and 2,483 US adults 18 years of age or older, respectively. The samples were collected using an email invitation and an online survey. The studies gathered self-reported data and do not reflect actual receipts
or sales. The surveys have an overall margin of error of +/- 2.0%, at the 95% level of confidence. Projections are based on the current US Census estimates of the US adult population, age 18 years and over. In the UK, American Express commissioned research from Opinium, who polled 4,000 UK adults between 5 p.m. on Saturday, December 4, 2021 and
10 p.m. on Sunday, December 5, 2021, on Sunday, December 4, 2022, and between 5p.m. Saturday December 2, 2023 to 5 p.m. on Sunday December 3, 2023. The overall spend figure was calculated by taking the average spend of those who shopped at small, local, independent shops and businesses and multiplying by the total number of UK adults.
The estimated UK spend was converted from Global British Pound (£) to US Dollar ($) based on the daily exchange rates when the surveys were conducted.
Backing Small Businesses

Globally through Shop Small®
Our support for small businesses 2023 SHOP SMALL HIGHLIGHTS Shop Small in the US
includes a goal to reach $100 US: The Small Business Saturday tradition aims to
billion in spending by consumers Initially started in the US on the heels of the financial celebrate small businesses and drive more consumer
crisis, our Small Business Saturday campaign spending through their doors on the Saturday after
at small, independently owned celebrated its 14th year in 2023 and has evolved into Thanksgiving. Since its launch in 2010, US consumers
retailers or restaurants on Small a global Shop Small movement which takes place in have reported spending an estimated $201 billion at
more than a dozen countries around the world each small businesses on Small Business Saturday.4 In 2023,
Business Saturday and during year. We highlighted our merchants through Shop Small we worked with ten small businesses to create “Door
other Shop Small campaigns campaigns throughout the year with Card Member to Shop Small,” an augmented reality experience
from 2021 through 2025.3 exclusive offers and customized recommendations
to encourage spend with local merchants. We also
enabling people to explore and shop at small businesses
in a new way. The “Doors” website and augmented
continued to work with local economic development reality experience could be accessed across the country
Shop Small is a year-round, global associations. in the days leading up to Small Business Saturday,
while people in New York City, Los Angeles, and Chicago
movement that supports small, could also physically step into uniquely designed blue
independent businesses and calls
attention to the valuable and $201 billion door frames to interact with the experience.
We also launched the second edition of our Shop Small
in reported consumer spending at small
distinct contributions they make businesses in the US on Small Business
Accelerator program to help small businesses maximize
their social media presence and better connect with the
to their communities and the Saturday since it launched in 20104 next generation of customers.
economy. The global Shop Small
campaign encourages consumers 11 million Shop Small in Canada
to support their local independent estimated shoppers shopped Canada: In Canada, to help Card Members discover new
at UK local small businesses on local restaurants and shine a light on our Shop Small
businesses. Small Business Saturday 20235 merchants in Montreal, American Express became the
presenting partner of Montreal’s renowned culinary
30,000+ event MTLàTABLE. As part of this event, eligible Card

Members received an exclusive offer for dining to be
local establishments participated used at one of the participating restaurants, along with
4 This spend statistic is an aggregate of the average spend as reported by consumers who shopped small on Small Business Saturday in surveys commissioned by American Express in Shop Small in Hong Kong in 2023 other benefits such as access to advanced bookings.
reporting spend habits on Small Business Saturday since 2012. It does not reflect actual receipts, sales or American Express Card Member spending data. Each such survey was
conducted online among a nationally representative sample of US adults. The data was projected from the samples based on then-current US Census estimates of the US adult
population (18+).
5 American Express commissioned research from Opinium, who polled 4,000 UK adults between 5pm on Saturday, December 2 until 5pm Sunday, December 3, 2023. The overall spend
figure was calculated by taking the average spend of those who shopped at small, local, independent shops and businesses and multiplying by the total number of UK adults, as
estimated by the UK Office for National Statistics.
Shop Small in Mexico & Argentina Shop Small Europe
Mexico: In Mexico, we launched the Shop Small Germany: In Germany, we celebrated the fourth year of
Recommendations platform to help Card Members Shop Small with a campaign that gave Card Members
discover small businesses in their local communities the chance to win Membership Rewards or PAYBACK
and give them the opportunity to learn their stories. points when shopping at eligible small businesses. To
We also teamed up with a local artist to create a Shop support small restaurants in particular, we introduced
Small augmented reality mural in Mexico City, featuring a “Food Safari” series on social media, featuring local
a unique animation depicting several local spots and restaurants with international food specialties.
a QR code to learn more about Shop Small.
France: In France, we released the second edition
Argentina: To support local shop owners across of American Express’ 2023 Shop Small Awards,
Argentina, we provided Card Members with exclusive highlighting the richness of the country’s small business
offers throughout the year to unlock value when offerings and the French cities with some of the most
shopping at small businesses. We have also helped dynamic local shops including Nice, Paris, Bordeaux,
small merchants grow their businesses by providing Lyon, and others. Additionally, we introduced a limited
time “My neighborhood, my business” offer. In
store supplies that let the community know their
December 2023, eligible Card Members in France had
business is open to Card Members.
the chance to receive a €10 statement credit for
purchases of €25 or more when they used their
Shop Small UK American Express® Card at select local merchants.
UK: American Express is founder and principal supporter Spain: In Spain, we offered eligible Card Members
of Small Business Saturday in the UK. Over its 11 years the opportunity to earn back €5 for every €20 spent,
in the UK, this campaign has engaged millions of which could be used up to five times while shopping
shoppers and resulted in billions of pounds spent with with eligible local merchants. We also provided local
small businesses. restaurants with Shop Small signage to encourage
community support for small businesses.
In 2023, we brought American Express’ Shop Small
Accelerator program to the UK—following the Italy: In Italy, American Express spotlighted some of
program’s success in the US—in support of the the best small businesses (selected based on a number
country’s Shop Small campaign. We also celebrated of criteria) across Milan, Venice, Florence, Naples, and
Small Business Saturday by offering Card Members Rome. We also conducted research to explore local
an exclusive Shop Small cashback offer that could be shopping habits and identify key factors that draw
redeemed at select small businesses. consumers to small businesses.
Shop Small Across the Asia-Pacific Region
Japan: We continued our second year of RISE with Singapore: In Singapore, American Express celebrated
Shop Small in Japan in 2023, with a program that aims its fourth Shop Small by organizing its first-ever Shop
to revitalize small businesses through financial and Small pop-up market in the country. As part of the
communications support. The program helped week-long experience, consumers could shop for
to provide eligible small businesses with the resources products and services made by local artists and small
to help their communities feel “Always Welcome,” businesses—all while enjoying games, activities, and
and to meet the needs of their diverse customers. live performances. American Express Card Members
who spent at least S$50 at the pop-up market could
We also collaborated with Tokyo’s small farmers’
also take home a Shop Small bag with limited edition
market, Yebisu Marche, to launch the first Shop Small
items from participating small businesses.
Marche event. More than 10,000 visitors attended over
two days and could explore more than 35 small India: In India, we launched the hyperlocal platform
businesses. “Offers Next Door” to encourage customers to support
their local small businesses. By visiting the online site,
Hong Kong: In Hong Kong, American Express launched eligible American Express Card Members can find and
the eighth year of Amex Shop Small in 2023, with redeem in-store at participating neighborhood shops
offerings for consumers as well as business owners in in the Delhi National Capital Region, Mumbai, and
the city. Shop Small helped our Card Members discover Bangalore.
over 30,000 participating local establishments, offering
them exclusive savings and statement credit. We also Australia: To celebrate the 11th year of Shop Small in
teamed up with the Hong Kong Retail Management Australia, American Express gave 10 small businesses
Association to introduce a new Shop Small Academy, each a $10,000 grant to help meet customer needs.
and offered Shop Small merchants access to The businesses were selected from a month-long
complimentary trainings and networking events to help initiative in which every American Express transaction
them improve their competitiveness and identify new processed in-store or online was an entry into the
business opportunities. draw. Card Members were also given the chance to
win a share of 10 million points when they shopped at
eligible small businesses.
Backing Small Grants

In 2023, we continued our long
track record of helping small
business owners enhance
economic vitality and foster
entrepreneurship through our
Backing Small grant programs.
This includes supporting the rich
culture and connectivity that
independent small restaurants
create within local communities — Botanica Florals, Backing Small Businesses Grant Recipient. — Pekin Noodle Parlor, Backing Historic Small Restaurants Grant Recipient. — Makan, Backing International Small Restaurants Grant Recipient.
around the world.
Backing Small Businesses Backing Historic Small Restaurants Backing International Small Restaurants
The Backing Small Businesses grant program, in The Backing Historic Small Restaurants grant The Backing International Small Restaurants grant
partnership with Main Street America, supports program is funded by American Express and program is funded by American Express and
economically vulnerable and under-resourced small administered by the National Trust For Historic administered by the International Downtown
400+ businesses with community significance through
grant programs, mentoring support, and technical
Preservation. Since its inception in 2021, 75 US
historic restaurants across 37 states, Washington
Association Foundation. Now in its third year, the grant
program has expanded to nine cities, up from five in
small businesses received grants assistance. DC, and Puerto Rico have received grant funding. 2023. Since its inception in 2022, we have provided
through Backing Small programs Now in its fourth year, in 2024, we doubled the funding to more than 70 restaurants in London, Mexico
in 2023 that helped address urgent In the summer of 2023, Vermont was struck by its number of recipients and are providing each of the City, Sydney, Tokyo, Toronto, Manchester, Melbourne,
needs and supported their growth worst natural disaster since 1927 and communities 50 historic small restaurants with a $50,000 grant Montreal, and Osaka.
and expansion* throughout Vermont were impacted by severe flood to upgrade, renovate, and grow their businesses.
damage. A Backing Small Businesses Enhancement In 2023, Makan in Mexico City used the grant to help
Grant helped Botanica Florals in Montpelier replace Pekin Noodle Parlor in Montana, founded in 1911, is fund water conservation efforts to address local water
a floral cooler in time for their busy season, launch the oldest family-owned Chinese restaurant in the scarcity issues.
e-commerce on their website, and procure garlands US and used the grant to repaint its facade, restore
* Grant programs include Backing Small Businesses, Backing Historic Small
to decorate 60 light poles throughout the recovering neon signage, and paint murals honoring the
Restaurants, and Backing International Small Restaurants city for the holidays. proprietors’ legacy.
Supporting Economic Growth

and Resilience in Communities
From 2021 through 2023, we Our investment in the Renter Wealth Creation Fund, for
example, is focused on real estate projects that create
have made or committed capital and preserve affordable multifamily and workforce
to approximately $1.1 billion rental housing for low- and moderate-income
populations. This fund provides renters of multifamily
in investments, community properties nationwide with housing-based wealth-
development loans, and creation opportunities more traditionally afforded to
homeowners to help address wealth inequities that
grants through the American can be linked directly to rental housing.
Express Center for Community
Development. Providing Affordable Housing
We committed capital to support the development of
Platform 1500, an apartment complex in Salt Lake City,
We aim to build financial confidence in the communities Utah. Platform 1500 is expected to provide 60 units
where we live, work, and operate. We have already of affordable housing for tenants earning 25% to 50%
exceeded our goal of investing $500 million toward of the median income in the area, with a focus on
resilient and equitable communities from 2021 through unhoused individuals and individuals with disabilities.
2025. From 2021 through 2023, funds from the
American Express Center for Community Development We also committed capital to a project on the Hualapai
(CCD), which is responsible for American Express Reservation in Arizona that includes 29 single-family
National Bank’s Community Reinvestment Act (CRA) homes for tenants earning 50% to 60% of the median
activities, have been directed toward affordable housing, income in the area, providing affordable housing on
including rental and homeownership opportunities tribal land.
for low- and moderate-income individuals; economic
development activities that support small businesses,
minority-owned depository institutions, and community
development financial institutions; and grants that Over 7,400 affordable
support organizations focused on building financial
confidence through home ownership workshops, housing units
financial literacy for school-age children, and
community projects targeting financial accessibility financed through community development loans
and inclusion, among others. and investments from the American Express Center
for Community Development from January 2021
through December 2023
— Rendering of Platform 1500 Apartments in Salt Lake City.

Enhancing the Financial

Security of Small Businesses
INCREASING DIGITAL SOLUTIONS TO SUPPORT SMALL BUSINESSES SINCE 1987

We help small businesses achieve In February 2024, American Express released its second
Amex Trendex: Small Business Edition, drawn from a
their goals and overcome financial survey of 557 US small business financial decision
makers.8 The survey found that half of small businesses
challenges through a variety of surveyed had plans to grow or expand their business
targeted products, services, and in 2024.
other resources. We continue Backing through Innovative Products
Small Business
Partnership
Corporate Defined
Expense Program
vPayment American Express
Merchant Financing
Early Fintech
partnerships
Technology enabling
to search for new ways to serve We have a long track record of backing small businesses Program with small Solution business customers Products that provide Worked with Intacct, a provider
through innovative products, services, campaigns, and
the evolving needs of small initiatives to meet our customers’ evolving needs. We
business financial
management tools
Expense management
tool to allocate funds,
to make fast, secure
payments for large
qualified merchants
with quick access to
of cloud financial management
and accounting software, to
businesses. remain focused on strengthening the financial security and resources,
including economic
helping companies
manage short-term or
ticket purchases cash for their business
needs
integrate commercial payments
and working capital solutions
and money management capacity of small businesses indices and special projects into Intacct’s software
globally through our card offerings, American Express management
We are the #1 US small business card issuer by volume, advice
Business Blueprint cash flow management platform,
providing a variety of credit and charge card products to
Business Checking and Business Line of Credit, and
a broad range of small businesses.6 The ongoing success
other tools.
of these small businesses contributes to our own success
and to the continued economic health of the American Express Business Class Kabbage Acquisition acompay™ and
American Express is helping small businesses manage Business Checking One AP™
communities those businesses serve. Online resource hub Acquired Kabbage, in
their cash flows more efficiently through a variety of Fully digital checking to answer small order to provide more Acquired the digital
products and services. account for US small business owners' cash flow payment automation
In May 2023, American Express released its first and mid-sized most pressing management platform acompay™,
Small Business Financial Confidence Report, which Over the last decade, we’ve built and launched several companies questions solutions to US small and launched American
explores how economic obstacles and market trends cutting-edge solutions, from virtual cards and businesses Express One AP™, to help
influence small business owners’ financial decisions interactive analytics to digital banking and small US businesses process
and confidence, based on survey data from 550 US business loans. We have also partnered with a range supplier payments
small businesses.7 Just over half, or 54%, of small of fintechs to offer automated payments solutions and
business owners surveyed stated they feel very confident seamless integrations with accounting, procurement,
in their ability to make sound growth decisions for and business planning systems.
their business. American Express Business Blueprint Nipendo American Express Sync™
Global Pay Digital cash flow Acquisition Commercial Partner Program
Digital solution for US management platform for Acquired Nipendo, Providing fintechs and software
businesses to securely small- and medium-sized with capabilities to providers a seamless way
6 Source: The Nilson Report, June 2023 “Small Business Credit Cards” by Issuer for 2022, Argus data through November 2023, and internal calculations.
make domestic and enterprises, with cash automate and to embed American Express
7 The online survey was conducted between March 20-30, 2023, surveying 550 small business leaders, including 250 at the smallest small business (<10 employees), 200 at international business- flow analysis, digital streamline business- virtual cards into their own
a medium small business (11-100 employee), and 100 at the largest small business (101-500 employees). The margin of error for the full sample is +/- 3 percentage points. to-business payments financial products, and to-business solutions
8 The survey of 557 US small business financial decision makers was conducted by Morning Consult LLC on behalf of American Express from November 20 – November 28, 2023. easy Business Card payments
Participating respondents included 257 businesses with 10 employees or less; 200 businesses with 11-100 employees; and 100 businesses with 101-500 employees. The margin of management
error for the full survey sample is +/- 4 percentage points.
Supporting Cash Management

for Small Businesses
American Express Business Blueprint Streamlining Payments and Processes

Cash Flow Management Platform In 2023, we launched the American Express Sync™
In 2023, we launched American Express Business Commercial Partner Program. Designed with
Blueprint, the digital cash flow management platform technology organizations that serve US businesses
created exclusively for small businesses to help them in mind, the program gives fintechs and software
make financial decisions more confidently. Accessible providers an easy and seamless way to embed
for free by small- and medium-sized enterprises located American Express virtual cards into their own spend
in the US, it provides real-time cash flow analysis and management, procurement, and other business
the opportunity to explore and apply for American software solutions. In 2023, we also acquired Nipendo,
Express financial products to help them efficiently a company used by global businesses to automate and
manage their cash flow.9 streamline business-to-business payments processes.
The Business Blueprint platform includes the Insights,
Be the Business in the UK
cash flow feature, providing small businesses with
In 2023, American Express worked with Be the
personalized data analysis of their select
Business, to offer strategic insight and mentoring
American Express business products and linked
support to UK small businesses. Activities included
external business bank and card accounts. The Insights
feature provides easy-to-read charts, graphs, expense
alerts, balance forecasts, and resources to help small
41% direct interventions, insight-based reports, and
workshops. Eighteen businesses took part in Be the
of small businesses surveyed “often” Business programs, and an additional 31 businesses
business owners make cash flow management
or “always” turn down potential were supported by American Express colleagues who
decisions quickly and confidently.
Throughout 2023 and to-date, we continued to work

opportunities because they are unsure
about their cash flow.10 To help small-
volunteered their time and expertise.
J.D. Power Small
on new product updates and analytics enhancements.
We have launched several new features in Business
and medium-sized businesses manage
their cash flow, American Express
American Express Business Checking
In 2023, we announced that American Express Business
Business Award
Blueprint to help small business Card Members better launched Business Blueprint—a digital Checking is available for all eligible US small businesses. American Express ranked No. 1
understand their cash flow trends and support their platform featuring cash flow insights We offer customers a digital banking experience with in the J.D. Power 2023 Small Business
growth through a more seamless, integrated experience and digital financial products no monthly maintenance fees, 24/7 service, and the Credit Card Satisfaction Study
that helps them manage cash flow efficiently through ability to earn and redeem Membership Rewards points
the connection of external business bank and card with select travel partners and for deposits directly into
accounts, data analytics, personalized insights and their Business Checking account. This is our first
notifications, and information about eligibility and how business banking product that allows customers to earn
to apply for certain American Express business and redeem Membership Rewards points, offering
products like a line of credit and business checking. customers increased value from their American Express
Business Checking account.
9 While the cash flow management platform from Business Blueprint is currently free, each of the business products from American Express that are visible in Business Blueprint has its own fees, eligibility criteria, application process and approval requirements.
10 The online survey was conducted between March 20 – 30, 2023, surveying 550 small business leaders, including 250 at the smallest small business (<10 employees), 200 at a medium small business (11-100 employees), and 100 at the largest small business (101-500 employees). The margin of error for the full sample is +/- 3 percentage points.
Empowering Individuals
to Enhance Financial Confidence
We aim to empower individuals to MyCredit Guide® Credit Intel Zogo

MyCredit Guide is designed to empower individuals to Building and maintaining knowledge about personal Throughout 2023, we continued our collaboration
build and maintain their financial take charge of their financial well-being by providing finances helps support long-term financial well-being. with Zogo, providing financial education opportunities
well-being. free access to their credit scores and personalized Our US-based Credit Intel financial education platform to more than 230,000 people in the US. Zogo’s user-
recommendations on how to improve their score. Using empowers individuals to develop financial resilience friendly, gamified app uses a curriculum of over 800
the tool does not impact their credit score. In 2023, we and improve their personal financial health through bite-sized lessons about debt repayment, health
Providing Financial Products, Tools, and Resources, debuted a refreshed version of MyCredit Guide, including free and easy-to-understand educational articles, insurance, home buying, and more to help users build
to Improve Financial Well-Being improved features to help users monitor their goals and videos, and calculators. With topics like budgeting, their financial literacy and practical life skills. Users of
A 2023 survey from American Express found that nearly more financial education resources. saving strategies, improving credit, retirement planning, the American Express-sponsored version of the app
75% of consumers are interested in tools to monitor home ownership, and more, Credit Intel provides access have completed approximately 4.1 million educational
credit or identity fraud.11 Tools like MyCredit Guide, MyCredit Guide key features include: to resources to help consumers make more confident modules since we launched the partnership in 2021.
Credit Intel, and Zogo Financial Education help • The FICO® Score Simulator is an interactive tool that financial decisions.
consumers track, improve, and protect their credit shows individuals how certain actions they might take,
and take charge of their financial well-being. like applying for a new credit card or loan, making a
6.4 million
late bill payment, or closing out credit cards, could
We have exceeded our goal to provide at least 5 million affect the FICO® Score.
individuals with tools, resources, and educational
• The FICO® Score Planner (formerly Score Goals) users enrolled in MyCredit Guide since
content to improve financial well-being from 2021
allows individuals to set credit goals and get 2021 (8.2 million total since 2018)
through 2025.
personalized recommendations to help reach them.
• Identity Monitoring, a free online software that scans
a range of internet sites to monitor for compromise or 4.1 million
exposure of personal information and provide alerts Zogo educational modules completed
and recommendations. since 2021
Since we introduced MyCredit Guide in 2018, 8.2 million

users have enrolled through the end of 2023, including
6.4 million individuals enrolled from the beginning of our
#1
goal in 2021 and 2.1 million in 2023 alone. Fast Company’s annual list of World’s Most
Innovative Companies for 2023 in Personal
Finance Category
11 This poll was conducted between September 15-September 18, 2023 among a sample of 2008 Adults with a Household Income (HHI) >$50k+. The interviews were conducted online and the data were weighted to approximate a target sample of Adults based
on gender, age, race, educational attainment, and region. Results from the full survey have a margin of error of plus or minus 2 percentage points.
Providing access to credit is an Helping Global Consumers Gain Access to

Credit in the US with Nova Credit
important component of our Many newcomers to the US lack access to credit
objective to empower individuals because their international credit records do not
qualify for credit scores in the US. Since 2019, we’ve
to build and maintain their been working to address this problem by integrating
financial well-being. Nova Credit’s Credit Passport® into the American
Express online card application process. Through this
integration, credit records from certain international
Access to Credit
credit reporting agencies can be instantly translated
With an estimated 3.1 million new cards (basic and into a US-equivalent credit report and score, helping
supplemental) issued in the US to Card Members from American Express make an application decision.
underrepresented groups from 2021 to 2023, we are
making progress on our goal to provide access to credit This first-of-its-kind integration has helped thousands of
to at least 4 million underrepresented individuals from newcomers from Australia, Brazil, Canada, the Dominican
2021 through 2025. Republic, India, Kenya, Mexico, Nigeria, and the UK seek
approval for an American Express card through quick
Programs include an enhanced card application and easy access to their credit reports. We continue to
experience to help US consumers— especially those look for ways to enhance the partnership and in 2023
who are unsure if they will qualify— find out if they are expanded the application’s reach to individuals with
approved for a consumer credit card without impacting credit histories in the Philippines, South Korea, and
their credit score. Switzerland.
Enabling Credit Approval Before Impacting
a Credit Score
Applying for a credit card can be challenging for
consumers who have been historically underserved
by creditors. Through a feature in our credit card
application process, American Express is working to
help consumers apply for credit cards with confidence
by allowing them to find out if they are approved without
impacting their credit score. If the applicant receives
approval and chooses to accept the card, only then
might their credit score be impacted.
This process involves using only a soft credit inquiry to

make an approval decision, which doesn’t have an
impact on the applicant’s credit score and allows them
to apply without worrying about a credit impact if they
are declined.
Building Financial Confidence for Colleagues Helping Make College More Affordable
Through competitive benefits, financial support such as additional contributions to US colleagues’ retirement The American Express Scholarship Program, invites the dependent children of active US and Canadian colleagues to
accounts, and skills-building opportunities, we are helping our colleagues build financial confidence and resilience apply for awards from $2,000 to $4,000 per year.12 Administered independently by Scholarship America, funds are
so they can live well now and in the future. Our global financial well-being program, Smart Saving, provides tools awarded based on a combination of merit and financial need. In addition, all applicants are eligible to be considered
and resources to help colleagues strengthen their knowledge and skills for all life stages. for a one-time award of $750 based on academic performance and overall achievement. In 2023, we provided over
$300,000 in scholarships to dependent children of eligible employees.
In the US, our Smart Saving program includes financial planning coaching sessions, workshops, retirement webinars,
and on-demand access to financial education resources, as well as offers for savings on everyday expenses. We also Additionally, for the fifth consecutive year, we helped our US colleagues manage their student debt through our
provide US colleagues access to a financial wellness program, which includes one-on-one financial coaching at no Dollars for Scholars program. In 2023, we provided $150,000 to pay down the student debt of 115 colleagues.
cost to our colleagues.
For US colleagues with school-aged children, we offer educational support, including free college admissions advisory
Retirement funds are an important way to help build financial confidence for the future. For US colleagues, we match services and subsidized virtual tutoring for students ages five and up.
100% of 401(k) contributions up to 6% of total pay after six months of service, and all matching contributions vest
immediately. Eligible US colleagues hired for the first time on or after January 1, 2017 as well as eligible US colleagues
$300,000+
rehired on or after January 1, 2022 are automatically enrolled when hired at 6% of total pay, with a 1% automatic
annual increase up to 10% of total pay unless the colleague makes an alternative election to contribute at a different
rate or opts out of automatic enrollment. This plan design feature was implemented to encourage savings and ensure
provided in scholarships to children of
that participating colleagues receive the full company match as soon as they are eligible.
American Express employees in 2023
In addition to providing matching contributions, American Express may make a fixed-rate contribution to eligible
colleagues in the US each year, typically composed of 2 to 3% of such colleagues’ pay, depending on their level,
for colleagues who have completed six months of service. For more information about how we’re supporting our colleagues, refer to the Supporting Data section of this report.
12 Colleagues must be active employees as of February 5 of the year that they apply for the Scholarship and work at least 20 hours per week.
Protecting Our Customers’ Data Privacy

and Financial Security
Advancing Fraud Prevention Identity Monitoring & Fraud Assistance Services Merchants who used our Enhanced Authorization® products, such as our credit cards. Likewise, we provide
Keeping our Card Members safe from fraud is a top with CreditSecure® process to identify parties on the other end of a privacy notices to our colleagues and contractors, which
priority. American Express maintains industry-leading CreditSecure provides identity monitoring, fraud financial transaction typically saw higher approval describe how we process their personal information in
fraud rates among major card networks through practices assistance, and comprehensive credit monitoring for rates, reduced false positives, and fraud reduction the context of their employment.
that engage Card Members and merchants, respond American Express Card Members to help stay aware of of up to 60%.
potential threats to personal and financial information for Chaired by the Chief Privacy Officer, the Privacy Risk
to escalating threats, and leverage new technologies
a monthly fee. In 2023, we announced new features Protecting Our Customers’ Privacy Management Committee provides oversight and
to adapt to changing trends. Plus, American Express
including: governance for our privacy program. The Chief Privacy
offers an optional fee product that gives eligible Card Protecting the personal information of our customers
Officer and other members of management provide
Members access to features and tools to help guard • Online Privacy Manager: Scans and monitors personal and colleagues is a priority for us. We have a longstanding
reports and updates to the Risk Committee of our
their personal and financial information and detect fraud. information on certain people-finder sites and commitment to transparency as it relates to privacy,
Board of Directors (Board) on privacy risk and
facilitates the removal of personal information.14 supported by a data privacy program that outlines which
emerging trends. Our Privacy Framework includes
information we may collect and how individuals may
17 years
• Social Media Monitoring: Alerts customers if posts on conducting privacy risk assessments on our processes,
their linked social media accounts pose privacy and manage their data privacy preferences.
products, technologies, and third-party engagements
reputational risks. to identify and mitigate risk to customers, prospects,
Lowest US fraud rates among major Our Global Privacy Policy, which establishes our Privacy
card networks for the last 17 years13 • Identity Theft Insurance: Coverage of up to Framework and defines our Data Protection and Privacy and colleagues.
$1,000,000 for certain out-of-pocket expenses Principles, governs the way we collect, use, store, share,
associated with restoring a customer’s stolen transmit, delete, or otherwise process our customer and Training on Cybersecurity, Data Protection,
identity.15 colleague personal data globally. and Data Privacy
• Financial Account Takeover: Alerts customers of We educate our colleagues about our Data Protection
financial account fraud and activity on their demand Our website's Privacy Center also provides US customers and Privacy Principles through our Code of Conduct and
deposit accounts, such as checking, savings, and with transparent, simple-to-use resources regarding our mandatory annual information security and privacy
IRA accounts. privacy practices. training across our global operations. In 2023, 99.9%
of in-scope American Express colleagues completed
Driving Down the Cost of Fraud for Businesses Our Online Privacy Statement describes how we collect,
the annual Privacy and Information Security Awareness
with Enhanced Authorization use, and share data when customers use our online or
trainings. Additionally, our Global Privacy Professional
We support our merchants through enhanced mobile products and services, and the choices they
Learning and Development Program provides
monitoring tools, controls, and policies, as well can make related to marketing, information sharing,
colleagues with supporting privacy functions with
as algorithms and other analytical tools designed and targeted advertising. Our Privacy Notices inform
educational content to help them gain a better
to identify and reduce fraud. Enhanced Authorization® our customers about the personal information we
understanding of privacy topics and best practices.
is a fraud solution from American Express that monitors collect, and the choices they have related to the
online transactions to help merchant customers processing of personal information, for specific
detect and block fraudulent purchases in real time. geographical regions such as California, or for specific
13 Source: The Nilson Report, February 2024 for 2023 fraud data.
14 Activating the Online Privacy Manager authorizes the Provider and Provider's Agent to remove your personal information from data broker sites, and is subject to certain terms and conditions. Once you activate the Online Privacy Manager service, you will not be able to deactivate the scan, removal and monitor function. Refer to the CreditSecure site for more information.
15 The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant Company. Please refer to the actual policies for terms, conditions, provisions, and exclusions of coverage. Coverage may vary by jurisdiction. Review the Summary of Benefits.
Cybersecurity Oversight
HIGHLIGHTS OF OUR TECHNOLOGY AND INFORMATION SECURITY PROGRAM
and Risk Management
Technology Risk and Information Security Program

The TRIS program, which is our enterprise information
Cyber Crisis Response Plan
security and cybersecurity program incorporated into We have a Cyber Crisis Response Plan in place that provides a documented
our ERM program and led by our Chief Information framework for handling high-severity security incidents and facilitates
Security Officer, is designed to: coordination across multiple parts of the company.
• Ensure the security, confidentiality, integrity, and
availability of our information and information systems.
• Protect against any anticipated threats or hazards External Reviews
to the security, confidentiality, integrity, or availability
of such information and information systems. We incorporate external expertise and reviews in our program.
• Protect against unauthorized access to or use of such
information or information systems that could result
in substantial harm or inconvenience to us, our
colleagues, or our customers
Threat Intelligence
The TRIS program is built on a foundation of advanced
We maintain an information security and cybersecurity We invest in threat intelligence and are active participants in industry and
security technology, employs a highly trained team
government forums. We collaborate with our peers in the areas of threat
program and a cybersecurity governance framework of experts, and is designed to operate in alignment with intelligence, vulnerability management, incident response and drills.
designed to protect our information systems against global regulatory requirements. It deploys multiple layers
cybersecurity risks. Information security and of controls, including embedding security into our
cybersecurity risk is measured and managed as part technology investments, designed to identify, protect,
of our operational risk framework. Operational risk is
incorporated into our comprehensive Enterprise Risk
detect, respond to, and recover from information security Regular Simulations
and cybersecurity incidents. Those controls are measured
Management (ERM) program, which we use to identify, and monitored by subject matter experts and a security We routinely perform simulations and drills at both a technical and
aggregate, monitor, report, and manage risks. operations center with integrated cyber detection management level.
response and recovery capabilities.
Our Board receives an update on cybersecurity at least
once a year and our Risk Committee receives reports on
cybersecurity at least twice a year, including at least one Colleague Training
joint session with the Audit and Compliance Committee.
Our Board and these committees receive ad hoc Colleagues receive annual cybersecurity awareness training.
updates as needed. In addition, the Risk Committee
annually approves our technology risk and information
security (TRIS) program.
Climate
Solutions
Climate Solutions
Our vision for this

ESG pillar is to enhance
our operations and
capabilities to meet
customer and
community needs
in the transition
to a low-carbon future.
We have continued our climate solutions efforts on
multiple fronts. We have created and piloted tools
that enable our customers to transition to a low-
carbon future. We have received validation of our
net-zero target in alignment with the SBTi and are
managing climate-related risks and opportunities to
our business. We are also providing grants and
working with organizations to back low-carbon
communities.
Progress on our Climate

Solutions Goals
Minimize our climate impact Commit to net-zero emissions in alignment Achieved a key milestone on our net-zero journey in August 2024 by receiving validation of our net-
and manage our climate-related with the Science Based Targets initiative IN PROGRESS zero target, consisting of both near-term and long-term targets, from the SBTi
risks and opportunities (SBTi)
Created Net-Zero Working Group to support implementation of net-zero strategy
Enhance the management of climate- Included emerging risks (e.g., climate risk) in our ERM framework
related risks and opportunities across
our business Formed Climate Risk Management Working Group and established Climate Risk Team
Established international ESG working groups organized with respect to specific international
IN PROGRESS jurisdictions in preparation for increased international regulatory requirements on climate risk
and ESG reporting
Conducted qualitative physical and transition assessments on climate-related risks in 2020 and
2021 and conducted quantitative physical risk assessments in 2023 at certain facilities in the UK
Developed Climate Risk Management Standard
Enable our customers and partners Pilot low-carbon product innovations, Expanded Carbon Footprint Tool1, which was made available to select Corporate clients in
to transition to a low-carbon including carbon tracking and offset ACHIEVED February 2023 and Carbon Offset Referral Suite launched for US Corporate clients in 2022
economy through the development solutions
of new capabilities Continued to achieve CarbonNeutral® product certification for Delta SkyMiles Cards in 2023
Support community programs Provide at least $10 million to support Provided $10.4 million in grants to back low-carbon communities from September 2021 through
and initiatives to help build initiatives, partnerships, and programs December 2022 and exceeded our goal. In 2023, we began focusing our Backing Low-Carbon
more climate-resilient and that address the adverse effects of climate EXCEEDED Communities priorities to support our $100 million grant initiative and help small businesses
equitable communities change and pollution on communities from grow sustainably, thrive, and, when impacted by natural disasters and climate events, recover
2021 through 2025 stronger
Engage our colleagues in sustainability Engaged thousands of colleagues in Green2Gether initiatives globally, including through
initiatives through the Green2Gether ACHIEVED volunteer opportunities with nonprofit partners, waste and energy reduction efforts, and more
Program
1 The estimated information provided by the Carbon Footprint Dashboard is for generalized informational purposes only and does not constitute financial, tax, accounting, legal, or other professional advice on any subject matter.
Moving Toward Net-Zero Emissions
SBTi VALIDATED SCIENCE BASED TARGETS2

American Express continues to As a result of this process, we adjusted our greenhouse
gas (GHG) inventory to address the SBTi’s feedback and
work toward advancing climate worked across our business lines to set revised targets
solutions and transitioning to that align with the SBTi’s updated Net-Zero Standard. Overall Net-Zero Target
a low-carbon future. In August In August 2024, the SBTi validated American Express’
• American Express Company commits to reach
net-zero greenhouse gas emissions across the
2024, we achieved a key net-zero target, consisting of both near-term and
long-term emissions reduction targets. The SBTi
value chain by 2050
milestone in this journey, also validated American Express’ near-term partner
receiving validation from the engagement target. Our updated targets now reflect Near-Term Targets
a commitment to net-zero emissions by 2050 in • Reduce absolute Scope 1 and 2 GHG emissions
Science Based Targets initiative alignment with the SBTi and incorporate ongoing
Net-Zero
60% by 2033 from a 2019 base year
(SBTi) of our net-zero target, learnings about our emissions profile across the value
• Reduce absolute Scope 3 emissions 35% by
chain and the relationship of those emissions to evolving
consisting of both near-term and science-based standards.2 greenhouse gas 2033 from a 2019 base year
long-term emissions reduction emissions across the • 75% of Membership Rewards redemption
value chain by 2050 partners and cobrand partners by emissions
targets, and our near-term covering beyond the minimum boundary
partner engagement target. emissions from purchased goods and services
have science-based targets by 2028
In 2021, American Express committed to net-zero
emissions in alignment with the SBTi. In 2022, we
submitted near- and long-term emissions reduction Long-Term Targets
targets to SBTi for evaluation and feedback. As the • Reduce absolute Scope 1 and 2 GHG emissions
SBTi’s methodology for net-zero requirements and 90% by 2050 from a 2019 base year and
standards related to emissions accounting evolved, absolute Scope 3 GHG emissions 90% within
we have continued to engage in an active dialogue the same timeframe
with the SBTi to better understand their updated
guidelines and implications for our emissions profile.
In achieving SBTi validation, we are joining a coalition of over
5,000 companies that have set and validated science-based
2 The emissions included in our SBTi-validated targets are determined in accordance with the SBTI’s minimum target boundaries as provided in their Corporate Net-Zero Standard, targets with the SBTi.
which, among other things, generally cover 95% of Scope 1 and 2 emissions for both near- and long-term targets, and 67% and 90% of Scope 3 emissions for near- and long-term
targets, respectively. Scope 3 emissions reflected in our net-zero and Scope 3 emissions reductions targets include those emissions from purchased goods and services, capital
goods, fuel and energy-related activities, waste generated in operations, employee business travel, employee commuting, and investments. Emissions related to goods or services
provided by third parties in connection with the Membership Rewards program and cobrand cards are addressed separately through our near-term partner engagement target rather
than as part of our net-zero and Scope 3 emissions reduction targets. Our near-term partner engagement target – that partners representing 75% of these Membership Rewards and
cobrand card-related emissions have science-based targets by 2028 – reflects emissions that are outside of SBTi’s minimum boundary for Scope 3, Category 1 (purchased goods
and services) emissions. Emissions with partners that are included within SBTi’s minimum boundary for Scope 3, Category 1, are included in our net-zero and Scope 3 emissions
reduction targets. Refer to SBTi’s Corporate Net-Zero Standard for more information regarding SBTi’s minimum boundaries.
Progress and Transition of our Maintaining CarbonNeutral® certified operations is

Operational Environmental Goals separate from our net-zero commitment and as we
Since 2019, we have tracked progress against a number continue to evolve our ESG strategy, we plan to review
of operational environmental goals. With the validation and update our approach to carbon neutrality.
of our revised science-based targets in alignment with
Renewable Energy at our Offices and Data Centers
SBTi, we are folding our former operational
environmental goals into our net-zero strategy and Our global operations consist primarily of offices, field
efforts. We also anticipate continuing to disclose certain sites, and data centers, with data centers representing
environmental performance metrics. a large portion of our energy usage.
Highlights of our operational environmental To support our goal to continue powering our operations
performance in 2023, include: with 100% renewable electricity, we purchase Energy
Attribute Certificates (EACs) and generate onsite
• Continuing to power our operations with 100% renewable electricity.3 In 2023, we purchased 236,758
renewable electricity, following the technical guidance MWh of EACs, which verify the production of renewable
from RE100, a global coalition of businesses electricity in an amount equivalent to total electricity
committed to using 100% renewable electricity.3 consumption. Our EAC purchases aligned with the
― Solar panels at our North Carolina data center.
• Maintaining CarbonNeutral® certified operations.3 technical guidance from RE100. In 2023, we produced
• Decreasing energy consumption in the facilities we approximately 503 MWh of renewable solar electricity
manage by approximately 54% compared to 2011.4 from our North Carolina and Brighton, UK data centers.
Maintaining CarbonNeutral® Certified Operations In 2023, our data centers represented approximately
850,000 square feet of building space and used
In 2023, we maintained CarbonNeutral® certified
approximately 158,062 MWh, which makes up
operations including offices, field sites, and data centers
about 63% of the electricity used to power our
in accordance with the CarbonNeutral Protocol, a
global operations.
leading third-party framework, through reduced
GHG emissions, renewable energy credits, and carbon Our data centers are responsible for 46% of our Scope 1
offsets.3 We purchased 60,245 metric tons of carbon and Scope 2 emissions and report a power usage
dioxide equivalent (MTCO2e) of carbon offsets that effectiveness (PUE) of 1.43 for our production data
supported projects like wind power development, center and 1.45 for our redundancy data center.6
reforestation, and forest conservation. These projects
offset our Scope 1 and 2 emissions, such as fuel and
steam consumption, and select categories of Scope 3
emissions, including those from certain activities related
to colleague business travel and waste generated in our
100%
renewable electricity powered
operations.5
operations globally since 2018.3
― Solar panels at our UK office.
3 Operations include all our managed facilities, field sites, and data centers. Managed facilities are individual properties operationally managed by our global real estate team and housing critical business functions. Field sites are individual properties that are not operationally managed by our global real estate team but directly by our business units. They are typically smaller
sites, less than 30,000 square feet (including airport lounges, foreign exchange kiosks, and sales offices), that are owned or leased by American Express. The company’s achievement of CarbonNeutral certified operations covers Scope 1 (direct emissions from sources owned or controlled by American Express), Scope 2 (indirect location-based and market-based
emissions), Scope 3 emissions (Category 5 waste generated in operations and Category 6 business travel) through renewable energy credits, carbon offsets, and reduced GHG emissions. For more detailed data on our energy consumption, renewable energy, and Scope 1, 2, and 3 emissions, see the Environmental Performance Data Summary and Limited Assurance
Statement of GHG Emissions in the Supporting Data Section at the end of this report.
4 Energy use reduction since 2011 calculations are based only on managed facilities where metered data is available which represents 6,755,639 ft2 and 105,398 MWh of energy consumption in 2023 and excludes field sites, managed sites with estimated data, and data centers not operationally managed by our global real estate team.
5 Carbon offsets purchased consist of 50,092 MTCO2e to offset the Scope 1 and 2 and Scope 3 Category 5 Waste and Category 6 Business Travel emissions included in the Environmental Performance Data Summary in the Supporting Data section of this report and an additional 10,153 MTCO2e of offsets with respect to certain other categories of Scope 3 emissions in order to
align with the CarbonNeutral Protocol. For more information on our verified carbon offsets, see the Limited Assurance Statement of GHG Emissions.
6 Our production data center is the Primary Data Center for Daily BAU (business-as-usual) activities. Our redundancy data center is the Disaster Recovery Data Center for Production Data Center.
Making Progress on Energy Efficiency As a result of the audit findings, in 2024, we implemented
and Emissions a number of energy efficiency projects and have several
We have implemented measures to optimize energy use more underway, to help reduce emissions. Energy
across our real estate portfolio, including: efficiency projects that we have implemented include:
• Replaced gas with electric-powered appliances at our
• Designing and constructing new office locations to meet
Brighton office and installed high-efficiency electric
sustainability and energy efficiency standards.
heat pumps at our Brighton data center.
• Upgrading and leveraging building management
• Upgraded lighting systems at our Brighton office and
systems and controls to optimally balance fresh air
data center from fluorescent lights to energy efficient
intake, thermal comfort, and energy consumption by
LEDs to reduce electricity consumption and extend
decreasing lighting, heating, and cooling during
the system lifespan.
periods of low occupancy and mild weather.
• Optimized HVAC air distribution equipment controls
• Completing upgrades to building equipment and
at our Phoenix and Brighton offices to maintain
lighting to improve performance and save energy.
comfort while lowering energy consumption and
• Enhancing data quality and collection by upgrading reducing costs.
systems and procedures at the individual building level.
• Optimized settings and controls for the main chiller
plant at our Phoenix office to ensure system chillers,
Emissions Reduction Audits
cooling towers, and pumps are able to meet cooling
In 2023, American Express performed audits of four demands efficiently and reduce costs.
owned and operated sites, including our office and
data center in Brighton, UK and our offices in Phoenix, The implementation of energy efficiency measures ― Office in Phoenix.
Arizona and Sunrise, Florida in the US. completed in 2023 and 2024 are expected to save
approximately 1,000 megawatt-hours (MWh) of energy
The audits included benchmarking of building energy per year. Continuing to implement findings from our
performance, analysis of electrical infrastructure and emissions reduction audits is an important step as we
system capacity, reviews of site technology, and reviews work toward our near-term and long-term emissions
of building procurement procedures (including energy). reductions targets.
The overall evaluation and cost-benefit analysis of
activities provided recommendations and a timeline of For more detailed data on our energy consumption, renewable
energy, and Scope 1, 2, and 3 emissions, see the Environmental
activities to support emissions reduction initiatives and Performance Data Summary and Limited Assurance Statement
inform decision making for facility upgrades. of GHG Emissions in the Supporting Data section of this report.
― Office in Bangalore that received LEED Platinum Certification for Interior Design & Construction.
Investing in Green Buildings Maintaining Healthy and Safe Workplaces Globally We continue to raise awareness regarding inclusive and
As we continue to work towards reducing our energy We continue to promote a safe and healthy workplace accessible workplaces by facilitating workstation
use and decreasing the environmental impact of our real for our colleagues across our global operations. evaluations, embedding workplace accessibility features
estate footprint, we strive to design, build, and operate Our workplace safety team is responsible for the into physical building design, and following WELL design
facilities that consume fewer resources. We aim to establishment, communication, oversight, and principles that promote colleague well-being.
follow sustainability best practices such as adhering monitoring of strategies, tools, policies, and principles
In 2023, three of our offices in the UK achieved WELL
to and achieving certifications in US Green Building related the occupational health and safety of colleagues
Health-Safety Ratings, an evidence-based, third-party
Council’s Leadership in Energy and Environmental globally. In 2023, the team continued its efforts to
verified rating focused on operational policies,
Design (LEED) standards and other international embed Occupational Health and Safety Management
maintenance protocols, and emergency plans
green building standards, including BREEAM, NABERS, System (OHSMS) practices, following the International
developed to address a range of health and safety-
GreenMark, HQE, and Effinergie+, as well as local Organization for Standardization (ISO) 45001
related issues and enhance organizational resilience.
building standards. We are also working to improve framework, a globally recognized set of management
the sustainability, comfort, quality, and flexibility of our
offices globally to support colleagues’ overall well-being.
practices that consider local safety requirements,
industry best practices, and community expectations.
More Sustainable
Two American Express offices in India received LEED
This year our Italian workplaces became our first to Workplace Design
receive ISO 45001 certification.
certification in 2023 by investing in environmental
Our Belgrave House office in London is home to over
performance standards and initiatives beyond local Regular health and safety audits allow us to evaluate 1,200 colleagues. In 2023, it underwent a complete
building code requirements. The American Express our practices and provide training to support our refurbishment to provide an upgraded office
India Campus in Gurgaon, a newly constructed colleagues. Actions we have taken to help improve environment with flexible workspaces and amenities
standalone facility measuring nearly one million health and safety include: that support collaboration and well-being. The project
55%
square feet received LEED Gold certification for modernized over 130,000 square feet, incorporating
Building Design and Construction (BD+C) Core and • Provided ergonomics tools and resources that can
sustainable elements into design, sourcing, and
Shell. Our Bagmane Capital-Rome office in Bangalore help improve comfort, safety, and productivity.
of our global real estate construction.
received LEED Platinum certification for Interior • Delivered interactive occupational health & safety portfolio achieved green
Design and Construction (ID+C) Commercial Interiors, training to thousands of colleagues outside of the US. During the renovation, we prioritized recycling,
building certifications
covering approximately 200,000 square feet. upcycling, and waste avoidance. We selected
• Launched a global workplace incident management in 20237
furniture with high rates of recyclability and recycled
American Express also achieved several green building reporting platform to capture workplace safety content, used Forest Stewardship Council-certified
recertifications in 2023, including a BREEAM Excellent incidents in a centralized manner. sustainable materials and low-emitting paints,
rating, several LEED Operations and Maintenance adhesives, and sealants to ensure healthier indoor
recertifications, and others. As of year-end 2023, a air quality, leading to a WELL Health & Safety Rating
total of 22 of our facilities in 11 countries—representing in 2023. The building also features energy-efficient
approximately 55% of our global real estate portfolio— systems, as well as an all-electric catering kitchen.
have achieved green building certifications.7
American Express also completed building renovations
in Atlanta, Georgia, and Mexico City, Mexico. Both
offices incorporated a number of sustainable elements
into the workplace design.
7 Green building certified percentage is represented by the total year-end square footage certified out of total year-end building square footage. This includes leased or owned
facilities actively occupied by American Express (excluding parking lot square footage) that have achieved certification under a global or locally recognized third-party
environmental building certification system as meeting their performance criteria (LEED, BREEAM, NABERS, GreenMark, HQE, and Effinergie+).
Operating an Environmentally and Aligning with Climate Standards and Frameworks

Socially Responsible Supply Chain We aim to align our efforts with several standards and
We are committed to working with suppliers who share frameworks that have emerged for measuring climate
our values regarding sustainability, diversity, ethical impact and action and promoting accountability
sourcing, responsible operations, human rights, and for businesses.
gender equality. • CarbonNeutral® certified operations*
In 2023, we sourced 96.5% of our direct marketing, • EPA Green Power Partner since 2014
customer communications, and office paper from • RE100 member since 2020
certified responsibly managed forests, up from 95.1%
in 2022. This includes paper certified by the Forest • Committed to net-zero emissions in alignment with
Stewardship Council (FSC), Sustainable Forestry SBTi in 2021
Initiative (SFI), and Programme for the Endorsement • CDP Supply Chain Member since 2023
of Forest Certification (PEFC).
• Task Force on Climate-Related Financial Disclosures
American Express is also a member of the Sustainable (TCFD) Supporter since 2021
Purchasing Leadership Council (SPLC). In 2023, the * Refer to footnote 3 on page 31 for more information regarding our CarbonNeutral®
organization recognized us as a top five company for our certified operations.
sector based on our sustainable procurement practices.
For more about our responsible supply chain efforts, refer to the
Operating a Responsible Global Supply Chain section of
this report.
of direct marketing, customer communications,

and office paper from certified responsibly
managed forests. This includes paper certified by
the Forest Stewardship Council (FSC), Sustainable
Forestry Initiative (SFI), and Programme for the
Endorsement of Forest Certification (PEFC).
Managing Climate Risks & Opportunities
As part of our Climate Solutions to effectively identify, assess, measure, manage, by assessing risk, planning, testing plans, and
pillar, we continue to make

monitor, and report climate-related risks across
the business.
incorporating lessons learned from exercises
and events.
Climate Risk
progress toward our goal Physical risks related to climate change include acute For more information, refer to the TCFD Index.
Management
to enhance the management physical risks, such as increased severity of extreme
Standard
of climate-related risks and weather events, and chronic physical risks, which are
longer-term shifts in climate patterns such as sea level
developed in 2024
opportunities across our business. rise and chronic heat waves. Potential physical risks to
American Express include flooding due to sea level rise
Our operations, business, customers, and partners may and extreme precipitation, cyclonic storm threats,
face climate-related risks, including physical and drought, and extreme temperatures across some of
transition risks. We aim to help manage these risks our critical sites. Additionally, we may face transition
through our ERM framework. We maintain a Climate risks and opportunities associated with current and
Risk Management Working Group composed of senior emerging regulations, technology advances to transition
leaders with direct accountability to our Enterprise Risk to a low-carbon future, and public demand for products
Management Committee (ERMC) to oversee climate and services associated with a low-carbon economy.
risks. The ERMC, chaired by our Chief Risk Officer, is the
These climate-related risks influence our operational
highest-level management committee to oversee all
strategy, and we have identified opportunities to
firm-wide risks and is responsible for risk governance,
minimize these risks, including by continuing to invest
risk oversight, and risk appetite.
in energy efficiency projects and renewable electricity.
Our Climate Risk Team is responsible for establishing
To maintain resiliency and business continuity in our
and maintaining a climate risk management program
offices and data centers, we factor climate-related
that supports the identification, quantification, and
physical risks into our short-, medium-, and long-term
monitoring of climate risk, as well as integration of
real estate strategies. In addition, we evaluate qualitative
climate risk into our ERM framework. The Climate Risk
climate-related transition risks that may impact our
Team conducts analyses to measure climate-related
global operations, including current and emerging
physical and transition risks and opportunities. In 2023,
regulations.
we conducted a quantitative physical risk assessment
for the UK to evaluate potential risks and opportunities Our Business Continuity Management program
associated with the physical impacts of climate change. addresses the impact and recovery of key business
In 2024, we put in place a Climate Risk Management operations and supporting technology in the event
Standard to establish an enterprise-wide framework of an unplanned disruption. We support this program
Supporting our Customers in the

Transition to a Low-Carbon Future
We believe we have an important role to Greener Footprint in our Lounges

The American Express Centurion Lounge in San Francisco achieved LEED
play in supporting our customers through Platinum certification under LEED v3 Commercial Interiors by adhering to Dashboard is for illustrative purposes only and does not depict actual Carbon Footprint Tool graphics
the transition to a low-carbon economy. prerequisites and credits that address energy, water, waste, and indoor
environmental quality. Carbon Footprint Management
We are helping to enable this transition by offering a variety of products
Incentivizing Green Travel with Uber Green Tools for Corporate Clients
and services to help our customers and partners make informed decisions,
We partnered with Uber on a limited time offer to encourage eligible
improve operations, and promote responsible travel. For select Corporate clients, American Express offers two products
Corporate Card Members to take Uber Green rides in October 2023.
that can help them better understand and manage their own carbon
Participating Card Members earned $15 in Uber Cash deposited directly into
Helping Card Members Shop with Purpose footprints.
their Uber account for taking an Uber Green or Uber Comfort Plus Electric
For the second year, we helped Card Members Shop with Purpose with Ride. Uber Green is a lower-emissions ride option that connects riders with The American Express Carbon Footprint Tool8 allows for select
Amex Offers during Earth Month in 2023. American Express had a selection hybrid and fully electric vehicles. Approximately 8,000 Card Members took Corporate clients to track estimated carbon emissions associated
of Shop with Purpose Amex Offers available throughout Earth Month advantage of the Uber offer. with spend across air travel, ground transportation, hotel stays,
to eligible US Consumer and Small Business Card Members. These offers
food and beverage, and retail. The Carbon Footprint Tool applies
rewarded spending on eligible purchases from select Certified B Corporations™. Piloting Product Innovations conversion factors and standards from various governmental
In 2019, we introduced digital solutions to help select Corporate clients and private organizations to a company’s spend on its American
Supporting More Sustainable Travel Options
better understand their estimated carbon footprint and work toward a Express Corporate Product Program. The tool can be accessed
Our efforts to support sustainability in travel start at home by offsetting the low-carbon future. This includes the American Express Carbon Footprint when clients log in to Commercial Insights, a suite of tools offered
emissions associated with third-party air, rail, rental car usage, and hotel Tool and Corporate Carbon Offset Referral Suite. to American Express’ largest Corporate clients.
stays for our colleagues’ business travel. In early 2024, we implemented new
technologies in our travel booking tool that help encourage colleagues to Additionally in 2023, we offered a pilot digital suite for eligible US Consumer The Corporate Carbon Offset Referral Suite provides US Corporate
select sustainable travel options, including sustainable travel tips, highlight and Small Business Card Members to help them better understand their clients with a list of carbon offset providers curated by American Express.
sustainable hotel and air travel options, and promote EV car rentals in select environmental impact and contribute to carbon removal efforts. We have Participating companies may elect to work with such provider(s) to
locations. completed this pilot in 2024, and continue to evaluate other product purchase carbon offsets through investments in large-scale carbon
offerings that may support low-carbon efforts. projects, which can help manage their estimated carbon footprint.
Stay with Purpose
To help our customers travel more sustainably, American Express
introduced “Stay with Purpose”, an online directory of hotels committed
to initiatives such as furthering conservation, community development, ~1,100
and inclusive travel, which Card Members can use to plan their trips. Corporate clients have access
to the Carbon Footprint Tool
8 The estimated information provided by the Carbon Footprint Tool is for generalized informational purposes only and does not constitute financial, tax, accounting, legal or other professional advice on any subject matter.
Promoting a Circular Economy

& Expanding Recycled Plastic Cards
American Express has been working to reduce 12M
consumption of virgin plastic, beginning in 2019 with cards issued made from recycled or
the introduction of the first American Express Card reclaimed plastics in 2022 and 2023
manufactured from 70% reclaimed plastic collected
from beaches and coastal communities. In 2022, we
set a goal for the vast majority of plastic cards issued
by American Express to be made from at least 70%
70%
recycled or reclaimed plastic by the end of 2024. of Card Member statements
By achieving this goal, we can help reduce the amount were paperless9
of virgin plastics introduced into the environment.
We have continued to make progress towards our goal

and expanded the use of cards made from at least
+3M
70% recycled or reclaimed plastics globally, with More than 3 million cards recycled
approximately 12 million cards issued in 15 jurisdictions, since 2019, including cards returned
including Australia, Canada, France, Germany, Italy, by Card Members through our
Spain, the UK, and the US, in 2022 and 2023. Card Take Back Program in the US
Our Card Take Back Program enables US Card

Members to return both plastic and non-plastic cards
by mail for recycling. Since the launch of the program
~97%
in 2019, we’ve recycled more than 3 million cards, of Card Member payments in
including cards returned by Card Members. 2023 were electronic10
We also collaborate with our strategic partners to support

our shared sustainability objectives. For example, we
partnered with Delta Air Lines on the Delta SkyMiles
American Express Cards made from 70% reclaimed plastic
that achieved CarbonNeutral® product certification
in accordance with the CarbonNeutral Protocol.
9 Includes Global Consumer, Global Small Business, and US Corporate Card Members.
10 “Electronic” includes payments received via phone, online, Auto Pay, third-party remits, and wire transfers.
Building More Resilient

& Sustainable Communities
We continue to see the impacts of cohort of climate leaders to co-design and implement
projects that utilize nature-based, adaptive infrastructure
• Mexico City: Co-designing rainwater capture solutions
to address water security and flooding challenges.
extreme weather events around or clean energy solutions to help increase the resilience • Toronto: Supporting the design and implementation
the world and are investing in of neighborhoods to future risks and disasters. of site improvements on a community farm to address
initiatives that help cities prepare In 2023, the NCRP made progress toward strengthening extreme heat and serve as a climate resilience hub.
for and recover from natural neighborhood resilience through local capacity building
Partnering with American Forests to Scale
disasters and climate events,
and accelerating the implementation of infrastructure
projects. Projects that are currently underway in five Tree Equity Celebrating a History
and to remain safe and thriving cities in the US and internationally include: American Express has been supporting American Forests’
Tree Equity program since 2022 to help bring more native
of Nature Conservation
centers of community, commerce, • Houston: Implementing the City's first resilience
and climate resilient trees to vulnerable communities in during the Bronx Zoo’s
hub with a focus on greening and flood mitigation.
and tourism. cities where we operate and provide colleague volunteer
• Phoenix: Co-designing replicable shade structures opportunities. 125th Anniversary
for key transportation corridors that provide cooling
Our Backing Low-Carbon Communities grants help benefits and connectivity. As temperatures have continued to rise, American Forests Rescuing American Bison
promote sustainability, climate resilience, and recovery has been working to reduce extreme heat through a Even before we created the American Express
• Tampa: Piloting and planning the City’s first resilience
in cities and disaster-prone areas. American Express set holistic approach to creating healthy and resilient, shade- Foundation in 1954, our company was finding unique
district to support neighborhood heat adaptation and
a goal to provide at least $10 million to support initiatives, providing urban forests in vulnerable communities in and meaningful ways to give back. In 1907, the New York
address storm risk through right of way greening and
partnerships, and programs that address the adverse cities where American Express operates. This includes Zoological Society, later renamed the Bronx Zoo,
cooling interventions.
effects of climate change and pollution in communities increasing tree nursery capacity, planting trees in areas supported a movement to save the American Bison
from 2021 through 2025. We exceeded this goal in identified as high priority by American Forests’ Tree from near extinction. The population had declined from
December 2022, with $10.4 million in grants provided, Equity score, and creating entry-level jobs to help develop millions to less than 1,100 by the early 1900s.
including to Resilient Cities Catalyst and American career pathways for unemployed or underemployed
Forests. In 2023, we began focusing our Backing individuals historically left out of the tree care industry, To help repopulate the species, American Express
Low-Carbon Communities priorities to support our who are often living in the communities that would benefit teamed up with the Bronx Zoo to help send 15 bison to
$100 million grant initiative and help small businesses most from increased urban tree cover. a protected wildlife reserve in Oklahoma. We made
grow sustainably, thrive, and, when impacted by natural complimentary arrangements to transport the bison.
disasters and climate events, recover stronger. Additionally, the grant supported expansion of American Within a few years, the herd had more than tripled in size.
Forests’ Tree Equity Score Analyzer tool to its second Our shared history helped repopulate this iconic symbol
Helping Cities Build Climate Resilience international location in Toronto. of the American West and launched American Express’
In 2022, American Express began a grant program support for the important work of the Bronx Zoo and
For more information, refer to the Helping Small Businesses Build
with Resilient Cities Catalyst to support the Neighborhood Resilience section of this report. Wildlife Conservation Society.
Climate Resilience Program (NCRP) focused on delivering
neighborhood infrastructure projects that reduce the
impacts of climate change. The grant also supports a
Engaging
Colleagues through
Green2Gether
Engaging our colleagues in
sustainability initiatives is one of
the goals in our Climate Solutions
pillar. Thousands of colleagues
across 11 chapters in 8 countries
participated in our year-round
Green2Gether program.
Our Green2Gether networks of colleagues convene to
support sustainability and environmental efforts across
our offices and in their communities. The first chapter of
Green2Gether was established in Salt Lake City in 2014, ingredients into healthy, fully prepared meals for
and the newest chapter was created in Manila in 2023. low-income families in Salt Lake City, among other
Over 2,500 colleagues participated in Green2Gether volunteer activities.
events in 2023.
Goodwill Clothing Drive
Central Park Conservancy American Express colleagues in the New York City and
The Central Park Conservancy has been a partner and New Jersey area donated their time and resources to
grant recipient for over a decade. In 2023, we expanded help gather and sort clothing for Goodwill, a nonprofit,
our partnership by committing $2 million over five years community-based organization that operates donation
to support the Conservancy’s impact and engage our centers and thrift stores, and provides job training and
colleagues in service initiatives within Central Park. employment placement services. Thanks to the event,
In 2023, colleagues participated in over 14 volunteer 906 pounds of apparel were donated.
events in Central Park.
Earth Day 2023

During Earth Day 2023, colleagues helped map local
flora, fauna, and invasive pests to protect their local 8 Countries
environment from invasive species in Mexico, planted with colleague Green2Gether chapters
climate-resilient trees in the UK and multiple cities in
the US, and teamed up to turn edible surplus food
Helping Small Businesses Build Resilience

As part of our $100 million grant American Express is supporting Resilient Cities
Catalyst’s (RCC) Small Business Climate Resilience
Additionally, with the Local Initiatives Support
Corporation, we are helping nearly 250 businesses
initiative, we are helping small Program which supports approximately 500 small to develop and implement preparedness plans and
businesses grow, thrive, and, businesses across nine neighborhoods to design and providing 1,000 more businesses with access to
technical assistance on sustainability projects.
deliver climate resiliency projects. Through municipal
when impacted by natural and small business partnerships, this program
disasters and climate events, supports the innovative design and implementation Grow Sustainably
of short-term and long-term resilience measures. To help promote a sustainable future, our
recover stronger. partnerships will provide technical assistance
Through our funding support, RCC has been working and training for small businesses to help develop
We are working with organizations including Resilient with local stakeholders in the Brownsville neighborhood environmental sustainability targets, initiatives,
Cities Catalyst, Local Initiatives Support Coalition, of Brooklyn, New York to advance climate resilience to and solutions.
the Urban Sustainability Directors Network, and the support small businesses. In 2024, RCC conducted
stakeholder interviews with neighborhood leaders in As part of this initiative, we are helping small
U.S. Chamber of Commerce Foundation.
Brownsville and visited over 40 small businesses and businesses install rooftop solar in Salt Lake City
are now working to implement climate resilience and share best practices for ongoing small business
1 in 10 projects, including nature-based solutions along high

heat and flood-vulnerable segments of Brownsville’s
support across a network of local governments.
A joint coffee and barber shop, Salt Lake Barber Co.
small businesses reported revenue small business corridors. and Culture Coffee, is expected to complete its
losses related to a natural disaster rooftop solar installation in 2024. Once rooftop
in a given year11 solar is installed, it can help reduce greenhouse gas
emissions and enhance resilience to extreme
weather events.
Build Resilience
We are assisting small businesses to better prepare “Going solar is not only a wonderful opportunity
for and respond to natural disasters before they for our small business, but also for our
arise by helping them to establish climate-resilient community. We want Salt Lake Barber Co.
infrastructure and take preventive actions to and Culture Coffee to be a hub for Westside
minimize risks to their businesses. neighborhoods to come together, share ideas,
and work together as a community.”
Eric Stone
Co-Owner, Salt Lake Barber Co. and Culture Coffee
11 Source: The 2021 Small Business Credit Survey (SBCS). The SBCS uses a convenience sample of firms. To control for potential biases, the sample data are weighted to match the distribution of employer firms in the United States by number of employees, firm age, industry, geographic location, gender of owner(s), and race or ethnicity of owner(s).
This analysis uses the employer firm weights described in the methodology of the 2022 Report on Employer Firms. The SBCS data in this report are largely drawn from an optional end-of-survey module completed by 938 employer firms affected by natural disasters in the prior 12 months.
Small Business Maui Small Business Recovery Grant Program

In 2024, American Express worked with the
“We want people to know that Maui is open and
businesses are open. After everything we’ve
In 2024, American Express, in partnership with the
National Trust for Historic Preservation, provided
Disaster Recovery U.S. Chamber of Commerce Foundation to launch
the Maui Small Business Recovery Grant Program,
been through, we’re still here, and we stayed
because of the community. It has been a year
funding to the Maui Climate Fund and provided
five historically significant restaurants each with a
aimed at supporting 100 small businesses impacted since the fire and now you can see progress and $40,000 grant to rebuild and address critical needs
there is hope. Visitors help make our businesses and ongoing challenges after the wildfires. The grants
In collaboration with the by the devastating 2023 Maui wildfires. The program
provides funding, tailored guidance, and tools to and community stronger, find purpose, and will helped restaurants navigate supply chain issues,
U.S. Chamber of Commerce help with business recovery. The Chamber of help us get through this. We were thankful for the staffing shortages, inflation, and other crises so that
Foundation, we launched a Commerce Hawaii, the Maui Chamber of Commerce, recovery grant because we weren’t in a position the legacy of local establishments can continue.
and LahainaTown Action Committee are assisting to take on loans which would have put us in more
natural disaster recovery with local efforts to engage and support impacted debt. The Maui Small Business Recovery Grant “Our current challenge is a decline in business
and preparedness fund. businesses. and training sessions have helped us keep our due to the Maui wildfires. Business dropped
doors open and full time employees on payroll, 50% during the first weeks after the fire.
Crystal and Dallas Mitchell, the co-owners of 808 and explore different revenue streams through Our sales have slowly recovered but we still
The fund will provide up to 3,000 small businesses Boards, a surf and skate business, had already lost online sales and consignment partnerships. remain about 20% below pre-fire levels.”
impacted by natural disasters with both short-term and rebuilt their home due to a Lahaina fire in 2018. We’re trying to be creative as we rebuild.”
flexible funding and long-term recovery funding. As their business was finally beginning to recover Michele Shibuya
Additionally, we contributed to two new from the impacts of COVID-19, their same home Crystal Mitchell Co-owner of T. Komoda Store & Bakery and Maui Climate
Co-owner of 808 Boards and Maui Small Business Recovery Fund Grant Recipient
grant programs to support small businesses burned down in the 2023 Maui wildfire. The Mitchells Grant Recipient
and restaurants impacted by the catastrophic managed to evacuate their two sons, but lost their
Maui wildfires in 2023—the Maui Small Business two dogs and new home in the fire. Dallas was badly
Recovery Program and the Maui Climate Fund. injured from the fire, requiring surgery on the
mainland. Despite the extraordinary challenges, the
Mitchells returned to Lahaina and reopened 808
105 Maui small Boards. They received a recovery grant in May 2024,
but still face significant inventory losses and a
businesses downtown in customers and hope tourism will return
impacted by the 2023 wildfires to pre-wildfire levels soon.
received grants funded by
American Express
— Crystal Mitchell, co-owner of 808 Boards and her employee. — T. Komoda Store & Bakery, a grantee of the Maui Climate Fund.
They offer baked goods with Japanese, Portuguese, and Hawaiian
influences, and have been family run since 1916.
Maui Climate Fund

Diversity, Equity, and
Inclusion
Diversity, Equity, and

Inclusion
Our vision for this ESG

pillar is to support a
diverse, equitable, and
inclusive workforce,
marketplace, and society.
We see the diversity of people and experiences
as fuel for the creativity and innovation that make
us better as a team and ultimately help us deliver
better results. We foster a sense of belonging
through our Blue Box Values to back
our colleagues, customers, and communities.
Progress on our Diversity, Equity, and

Inclusion Goals
Support diverse representation, Maintain 100% pay equity across genders Achieved 100% pay equity for colleagues across genders globally and across races and
equal opportunity, and an inclusive globally and across races and ethnicities ACHIEVED ethnicities in the US
culture at all levels of the company in the US
Meet the needs of Double annual spending with Achieved the first component of the goal two years early by spending $758 million in
underrepresented businesses underrepresented-owned suppliers in the 2022 with underrepresented-owned suppliers in the US. Spent $580 million in 2023 with
and consumers and develop more US from a 2019 baseline to $750 million IN PROGRESS underrepresented-owned suppliers in the US, including increasing our spend with Black-
inclusive marketing initiatives in a year by the end of 2024, including owned suppliers from $60 million in 2022 to $95 million in 2023
increasing spending with Black-owned
suppliers to at least $100 million annually
Provide access to capital and financial Supported over 550,000 underrepresented-owned small- and medium-sized businesses
education to at least 250,000 from October 2020 through December 2023. In 2023, we increased the goal to support
underrepresented-owned small- and EXCEEDED 750,000 underrepresented-owned businesses with access to capital and resources from
medium-sized businesses in the late 2020 through 2025
US from late 2020 through 2024
Develop more inclusive marketing initiatives, Launched Digital Accessibility Policy for American Express National Bank in 2022
as well as design and build product Participated in the Digital Advertising Alliance (DAA) self-regulatory program and adhered
experiences and programs that better to the DAA principles for Online Behavioral Advertising
meet the needs of underrepresented ACHIEVED
Developed and adhered to our Product Accessibility and Inclusion Framework, which
consumer and business customers
applies an inclusive lens throughout the entire product design and development
Launched Product Inclusion catalog of internal offerings, tools, and resources in 2024,
available to colleagues across the company
Advance racial equality and social Provide $50 million in grants by the end of Provided $52.2 million in grants to nonprofits focused on addressing inequality and
justice in our communities 2024 to nonprofits focused on addressing promoting social justice from October 2020 through December 2023
inequality and promoting social justice, EXCEEDED
including those led by members of
underrepresented groups
Our Workforce
We continue to work to build an all necessary and appropriate salary adjustments. Our pay
equity achievement is supported by compensation
Working with organizations to support
our talent strategy
inclusive and diverse workplace policies, processes, and practices designed to pay We work with organizations that support opportunities to
that values every voice, rewards colleagues in all roles and at all levels based on recruit candidates with a broad range of backgrounds and
performance and other business-related criteria. experiences. We’ve leveraged insights from our work with
teamwork, celebrates different external organizations to help inform our skills-based
points of view, and reflects the Since 2021, we have disclosed our “raw median pay
gap” and provided data on the company’s hiring,
strategy, which places skills and competencies front and
diversity of the communities in promotions, and retention efforts for colleagues across
center throughout our talent processes. Altogether, we’ve
established relationships with more than 15 organizations
which we operate. gender globally and race and ethnicity in the United
and signed more than 20 pledges around the globe to
States. The “raw median pay gap” metric compares
recruit talent, support our colleague base, and provide
differences in raw median base pay, making no
Pay Equity backing in the communities where we live and work.
adjustments for factors such as role, level, tenure,
As part of our strategic objective to support diverse performance, or geography. In 2023, the median pay American Express works with various organizations that
representation, equal opportunity, and an inclusive for women globally at American Express was 108.8% seek to emphasize the value of skills, rather than just
culture at all levels of the company, we have set a goal of the median pay for men. The median pay for racially/ degrees, and to improve equity, diversity, and workplace
to maintain 100% pay equity across genders globally ethnically diverse colleagues in the US was 85.7% culture, including OneTen, Business Roundtable (Multiple
and across races and ethnicities in the US. of that for white colleagues.1 Pathways Initiative), and New York Jobs CEO Council.
We regularly review our compensation practices to As part of its governance responsibilities, the
ensure colleagues with the same job, level, and location Compensation and Benefits Committee of our Board
are compensated fairly regardless of gender globally
and regardless of race and ethnicity in the US. Since
of Directors oversees colleague experience initiatives,
including pay equity.
100% pay equity
2017, we have conducted annual pay equity reviews In 2023—for the fourth consecutive year—we
with independent experts. This analysis covers our We believe our pay equity review provides a more maintained 100% pay equity across genders
entire global colleague base across genders globally accurate and comprehensive picture of our globally and races and ethnicities in the US
and across races and ethnicities in the US, assessing
compensation practices overall because it provides
pay on a statistical basis and considering key factors
a more granular view that considers many important
that influence compensation, including but not limited
to tenure, role, level, geography, and performance. factors known to affect an individual’s compensation.
For this reason, we use pay equity as the standard we
In 2023—for the fourth consecutive year—we hold ourselves accountable to. We remain committed
maintained 100% global pay “equity,” meaning no to maintaining 100% pay equity for colleagues across
statistical differences in pay across genders globally, genders globally and across races and ethnicities in the
as well as across races and ethnicities in the US, making US by continuing our annual pay equity review process.
1 US racially/ethnically diverse colleagues based on US Employer Information Report (EEO-1) categories including Black or African American, Hispanic or Latino, Asian, Native American, or Alaskan Native, Native Hawaiian or Pacific Islander, and two or more races.
Global workforce diversity Hiring, promotions, and retention

2023 SENIOR VICE PRESIDENTS & ABOVE2
We work to create a culture built on supportive relationships and an Our focus is on fostering an inclusive and equitable culture for all colleagues.
inclusive workplace, as reflected by our Blue Box Values. We regularly As part of our commitment to ongoing transparency, we provide detailed
RACIAL/ETHNIC DIVERSITY
disclose representation data on our global workforce to provide disclosures on hiring, promotion, and talent retention rates, including across
transparency, including our EEO-1 data and other information featured ASIAN (US) 16.9% genders globally and disaggregated data by race and ethnicity in the US.
in this report and our annual proxy statement. 7.4%
BLACK/AFRICAN AMERICAN (US)
HISPANIC/LATINX (US) 6.6% 2023 HIRING, PROMOTIONS, AND RETENTION RATES
2023 US WORKFORCE DIVERSITY2
US BLACK/AFRICAN
WOMEN GLOBALLY
US HISPANIC OR
2023 GLOBAL WORKFORCE HIGHLIGHTS
MEN GLOBALLY
US OTHER2, 4
AMERICAN2
US WHITE2
US ASIAN2
RACIAL/ETHNIC DIVERSITY
LATINX2
ASIAN 20.6%
BLACK/AFRICAN AMERICAN 15.6%
53% 50% HISPANIC/LATINX 14.3%
OTHER4 3.6%
of our total of our Executive Committee
global workforce are women or from WHITE 45.9%
are women diverse races and ethnic NEW COLLEAGUE
backgrounds2 51% 49% 28% 17% 18% 4% 33%
GENDER DIVERSITY
HIRES
MEN 44.1%
WOMEN 55.9% COLLEAGUE 49% 51% 25% 11% 13% 3% 48%
PROMOTIONS
BOARD OF DIRECTORS DEMOGRAPHICS5
54% RACIAL/ETHNIC DIVERSITY

COLLEAGUE
RETENTION 90% 92% 96% 85% 91% 89% 94%
of our US workforce are WHITE (8) 66.7%
from diverse races and
ethnic backgrounds3 BLACK/AFRICAN AMERICAN (4) 33.3%
GENDER DIVERSITY Since 2016, American Express has been included in the Bloomberg
Gender-Equality Index (GEI), The GEI highlights public companies
MEN (8) 66.7%
committed to disclosing their efforts to support gender equality through
WOMEN (4) 33.3% policy development, representation, and transparency.
For our full US Workforce Employer Information Report (EEO-1)

data, refer to the Supporting Data section of this report.
2 Based on self-identified characteristics.

3 Based on data for the 2023 US EEO-1 submission for Black/African American, Hispanic/Latino, Asian, Native American or Alaskan Native, Native Hawaiian or Pacific Islander, and two or more races (based on self-identified characteristics).
4 Other includes colleagues that self-identify as Native American or Alaskan Native, Native Hawaiian or Pacific Islander, or two or more races.
5 Based on self-identified characteristics. Data is following our May 6, 2024 annual meeting.
Fostering Connection through

our Colleague Networks
In order to foster a deeper sense of Colleague Networks are voluntary and continue to
evolve. We have 14 dedicated Colleague Networks
inclusion and belonging across the with more than 130 chapters worldwide:
company, we strive to listen to our • Asian Network at American Express (ANA)
colleagues and offer opportunities • Black Engagement Network (BEN)
for learning and development. • Christian Network (SALT)
• Disability Awareness Network (DAN)
Our Colleague Networks • Families at American Express Network (FAMILIES)
By bringing together people who share common • Generations Network (NextGen)
experiences, interests, and backgrounds, our Colleague
Networks are an important part of creating a culture of • Hispanic Origin & Latin American Network (HOLA)
inclusion and belonging at American Express. They also • Jewish Network (CHAI)
serve as an important source for feedback—helping us
• Muslim Network (PEACE)
learn more about the colleague experience and, in turn,
guiding the resources, events, and backing we provide. • LGBTQ+ Network (PRIDE+)
• Veterans Network (VET)
Our first documented Colleague Network was formed
in 1920 to bring colleagues across the company closer • Virtual Office Network
together through recreation, athletics, and study. • Women in Technology Network (WIT)
In 1918, the first American Express Company’s
• Women’s Interest Network (WIN) Ladies’ Club, which evolved into WIN, was formed
and enabled women in Minneapolis to network,
These groups offer networking, growth opportunities,
socialize, and learn more about the express delivery
mentorship, and involvement in a range of company-
business. In 2024, the American Express Global
organized activities.
Women’s Conference in New York City brought
together more than 250 of the company’s female
leaders from around the world for an event focused
130+ on leadership, community, and ambition.
Colleague Network Chapters worldwide

Backing Service Members

& Veterans
Our Veteran Colleagues Network Supporting Veterans with Tunnel to Towers

American Express is proud to back our veteran and In November 2023, we announced a three-year grant as
active military colleagues. We launched the Amex part of our Backing Equal Futures community impact
Veterans Network (VET) in 2012 to support our grant pillar, to help the Tunnel to Towers Foundation
colleagues who currently serve or have served in the serve veterans in need nationwide. The New York-based
military, have friends or family in the military, or just nonprofit supports our nation’s first responders,
want to show their support for the military. Active in veterans, and their families by providing hands-on
several geographies, the VET Network commemorates assistance like housing to support their transition back
events like Memorial Day, National PTSD Day, Veterans to civilian life. The grant also helps facilitate tailored
Day, and Armed Forces Day. support for veterans by pairing them with a case
manager through the Tunnel to Towers National
In 2023, at our New York office, we hosted an Case Management Network.
“Appreciation Station” to write thank you notes to
US veterans, active-duty military members, and their During 2023, the Tunnel to Towers Foundation unveiled
— Image from a Tunnel to Towers House Dedication Event in April 2024.
families to be shared with Youth for Troops, a nonprofit its first Veterans Village in Houston, Texas, at a former Ama Mitchuel, a veteran, was impacted by
organization dedicated to inspiring patriotism through hotel remade into a community and housing for 100 the Tunnel to Towers program. Ama was
veterans. New Veterans Villages will soon be expanded “This approach is important in setting up experiencing homelessness when Tunnel
volunteerism.
to parts of Florida, Arizona, and New Jersey, as part our military heroes after their service. to Towers supported her in finding stability
Backing Veterans and Active Military of the organization’s Homeless Veterans Program. Serving my country was incredibly for her family and hope for the future.
Service Members Our work with the Tunnel to Towers Foundation has
supported over 500 veterans through financial
important to me and the skills I learned
American Express also supported veterans throughout
the year by: assistance such as housing and move-in costs. have been a foundation I built upon
• Offering credit relief for eligible active-duty Card
throughout my career. Unfortunately
Members through the Servicemembers Civil Relief Act
For more information on our support for veterans, refer to the
Supplier Diversity section of this report.
for many vets, the transition can
(SCRA) and the Military Lending Act (MLA). be a struggle and Tunnel to Towers
• Working with the National Veterans Business is taking a comprehensive approach
Development Council (NVBDC) to support Veteran’s to tackle this critical issue.”
Business Enterprises (VBE) in our supply chain.
• Awarding grants to several US veteran-owned Doug Tabish
businesses. Chief Risk Officer and Global Executive Sponsor of the
American Express Veteran’s Network
Disability Inclusion
Colleague Disability Awareness Network To support this policy, we established internal Supporting Inclusion in the Communities We Serve
American Express works to remove barriers for technology standards for public-facing digital content We also leverage opportunities to drive inclusion
colleagues with disabilities by developing inclusive and experiences that were designed in accordance with and empowerment of persons with disabilities in the
practices and fostering awareness with education and the applicable portions of the WC3’s Web Content communities we serve. For instance, in the UK, we are a
engagement so that all colleagues can contribute and Accessibility Guidelines version 2.1 (WCAG) member of the Valuable 500, which enlists companies
succeed at work. The Disability Awareness Network standard that aims to help reduce barriers for to keep disability inclusion on the leadership agenda,
and the Business Disability Forum, which supports
Product Accessibility
(DAN), formed in 2004, has been instrumental in driving people with disabilities.
our disability agenda and sustaining our culture of
organizations’ removal of barriers to inclusion. For and Inclusion Framework
International Day of Persons with Disabilities, we
inclusion and belonging. Global Inclusive Marketing Framework
spotlighted the accomplishments of those with In 2023, we created our global Product Accessibility and
We developed the Global Inclusive Marketing Framework disabilities by championing small business owners
The DAN network was comprised of approximately Inclusion Framework, which applies an inclusive lens
to provide marketers with resources to help support whose entrepreneurship contributes to sustaining their
2,200 colleagues across 12 chapters around the world in through the product design and development process.
our inclusive marketing initiatives. In particular, the local communities.
2023, including three new DAN chapters established for It involves bringing in diverse perspectives at critical
Framework focuses on individuals seeing themselves
colleagues in Canada, Malaysia, and Mexico. In 2023, We have also continued to work with Disability:IN, a points in the design process to shape the trajectory of
reflected in the American Express brand and knowing
DAN chapters offered opportunities to participate in nonprofit organization driving disability inclusion in product design. Our aim is to help our colleagues and
that we understand, respect, and back them.
events including: Sign Language training in the business. Supported by a grant provided by American product teams build more inclusive products for our
Philippines, the Utah Special Olympics, and the walk Express, Disability:IN launched the Early Career Talent colleagues, customers, and communities.
Amex Canada Accessibility Plan
for National Multiple Sclerosis Society (US). Accelerator in 2024. The program provides
In line with the Accessible Canada Act (ACA), we We have a catalog of internal offerings, tools, and
have published our Amex Canada Accessibility Plan professionals with disabilities with the opportunity to
Increasing Accessibility resources available to colleagues across the enterprise
2023-2025. We have also introduced an anonymous develop the skills needed for career development.
We have a goal to develop more inclusive marketing including:
channel to receive customer and colleague feedback
initiatives, as well as design and build product • Product Accessibility and Inclusion Playbook: Provides
and will publish progress reports on an annual basis,
experiences that better meet the needs of colleagues with a role-based guide and best practices to
as prescribed in the ACA. create products with an accessible and inclusive lens.
underrepresented consumer and business customers.
• Trainings: Set of optional learning modules to help
We achieved this goal through several initiatives,
Product Marketing and Engineering teams build more
including the launch of our Digital Accessibility Policy
accessible, usable and inclusive products.
in 2022, the creation of our Product Accessibility and
Inclusion Framework, and others. • Questions and Considerations: Resource designed
to complement the Playbook and help generate
Our Digital Accessibility Policy outlines requirements insightful questions for deeper consideration of
to provide digitally accessible experiences for our accessibility in product design.
public-facing US-based web and mobile platforms, Best Place to Work for
including to individuals with auditory, cognitive, Disability Inclusion on Additionally, we piloted our Digital Accessibility
the Disability Equality Awareness Lab in 2024 that provided the opportunity
physical, neurological, speech, and visual disabilities.
Index in 2023 for colleagues to explore how people with disabilities
interact with our products and gain critical information
to make the products they develop more inclusive.
Supporting Underrepresented-
owned Businesses
We recognize our opportunity In 2023, we worked with 262 underrepresented-owned

suppliers, including 70 new underrepresented-owned
Supplier diversity organizations we work with include:
to support diverse suppliers suppliers. Additionally, to support underrepresented- United States

through our procurement and owned suppliers, we worked with 58 other suppliers to • Disability:IN
track $125 million diverse supplier spend across their • Financial Services Roundtable for Supplier Diversity
spending decisions to create own supply chains. (FSRSD)
direct and indirect positive To build a more diverse and inclusive supply chain in the • National LGBT Chamber of Commerce (NGLCC)
impact within our supply chain. US, we consider at least one diverse supplier for each • National Minority Supplier Development Council
request for proposal. We track and measure our annual (NMSDC)
Supplier Diversity spend with certified business enterprises run by
underrepresented owners and operators, including: • National Veterans Business Development Council
We have a goal to double our annual spend with
(NVBDC)
underrepresented-owned suppliers in the US from • Disability-owned Business Enterprises
a 2019 baseline to $750 million in a year by the end • National Veteran-Owned Business Association
• LGBT-owned Business Enterprises
of 2024, including increasing spend with Black-owned (NaVOBA)
suppliers to at least $100 million annually. In 2022, we • Minority-owned Business Enterprises
• US Black Chambers—ByBlack
achieved the first component of the goal by spending • Service-Disabled Veteran’s Business Enterprises
• Women’s Business Enterprise National Council
$758 million with underrepresented-owned suppliers • Small Business Enterprises/8(a)/HUBZone firms (WBENC)
that year. In 2023, we spent $580 million with
underrepresented-owned suppliers, including • Veteran’s Business Enterprises
Globally
$95 million with Black-owned suppliers. • Women-owned Business Enterprises Supplier Diversity
• Canadian Aboriginal and Minority Supplier Council
by the Numbers
(CAMSC)
In 2023, our spend with underrepresented-owned We continue to work with supplier diversity advocacy
suppliers in the US included $219 million with women- organizations to expand opportunities for diverse suppliers. • Canada’s LGBT+ Chamber of Commerce (CGLCC)
owned suppliers, $159 million with Asian-owned
suppliers, $74 million with Hispanic-owned suppliers,
In 2023, this included new membership with Canada’s
LGBT+ Chamber of Commerce (CGLCC). Additionally,
• Minority Supplier Development UK (MSDUK) $580M
• OutBritain (UK) in spend with
$15 million with LGBT-owned suppliers, $6 million with we work with organizations focused on supporting social underrepresented-owned
veteran-owned suppliers, and nearly $2 million with
disability-owned suppliers.6
enterprises and in 2023, became a member of Australia’s
Social Traders.
• Supply Nation (Australia)
• WEConnect International
262 suppliers in 2023
Underrepresented-
owned Suppliers
in 2023
6 Certain amounts of spend are included in multiple categories, such as a supplier that is both women-owned and veteran-owned. Additionally, we track other supplier spend categories included in our annual spend with underrepresented-owned suppliers in 2023 not quantified above.
Reconciliation Action Plan in Australia Connecting Businesses to Capital and Financial Education Providing Opportunities through Business Class
Aligned with our focus on responsible procurement, our Reconciliation American Express is helping underrepresented business owners We continue to provide small business owners with access to Business
Action Plan in Australia communicates our desire to work with suppliers who succeed by providing access to funding, resources, and tools to help Class, a free platform that builds on a nationwide network of support
share the same values as us related to supplier diversity, ethical sourcing, further their impact. offering small business owners tailored educational resources,
operating responsibly, environmental sustainability, human rights, gender mentorship, and opportunities to learn from industry experts. The
equality, and ending modern slavery. As part of our objective to meet the needs of underrepresented businesses program contributed to our progress toward our goal to provide
and consumers and develop more inclusive marketing initiatives, we have underrepresented-owned small- and medium-sized businesses in the
Learn more in our Australia Reconciliation Action Plan. set a goal to provide access to capital and financial education to at least US with access to capital and financial education.
250,000 underrepresented-owned small- and medium-sized businesses in
Increasing Transparency on Supplier Diversity with Corporate Clients the US from late 2020 through 2024.
American Express continues to offer supplier diversity reporting in the NEW 2025 GOAL TO CONNECT SMALL- AND MEDIUM-SIZED US
@Work management platform, available for all Corporate Card Program In 2022, we exceeded this goal by delivering educational resources, BUSINESSES TO CAPITAL AND FINANCIAL EDUCATION
clients (enrollment required). Our reporting can identify over 6.5 million mentorship, marketing support, access to capital, and more to over
suppliers and their certification details across seven diversity categories, 400,000 underrepresented-owned businesses through 2022.
across products that our Corporate Clients purchase from American Programs that contributed to our progress include Business Class,
Express via our @Work platform. In 2023, American Express launched a our Contract Connections Program, ByBlack, and ChallengeHER.
new supplier diversity review that leverages the underlying data included in In 2023, we increased the goal to support 750,000 underrepresented-
the @Work reporting to provide clients with data-driven insights into their owned businesses with access to capital and resources from late 2020
supplier diversity program. This new supplier diversity review highlights through 2025 and have supported over 550,000 small businesses
a client’s spend with both diverse and small business suppliers, spending through 2023.
trends, industry benchmarking comparisons, and more.
Enhancing opportunities for women-owned Supporting Latina entrepreneurs through

small businesses the Luminary Fellowship
In 2013, American Express, along with Women Together with Luminary, we launched our Fellowship
Impacting Public Policy and the US Small Business Program for Latina entrepreneurs. Luminary is a global,
Administration, launched ChallengeHER to help boost membership-based professional education and
the prospects of women entrepreneurs to gain networking platform founded with the mission to uplift,
government contracts. The program continues to offer up-skill, and propel women and their allies forward
free training webinars, workshops, mentoring, and through all phases of their professional journeys.
direct access to government buyers and local 150 Latina business owners were selected in 2022 as
partner resources. Fellows for the 2023 calendar year, and the program
provided tools and resources to help them succeed,
Since inception in 2013, ChallengeHER® has hosted over including on-site/virtual educational programming,
80 in-person workshops across the country and events, mentoring, networking opportunities, and more.
facilitated more than 5,800 meetings between women The fellowship provided a complimentary one-year
small business owners and government officials as of Luminary membership, as well as access to American
2023. In 2023, ChallengeHER webinars received more Express business tools, resources, events and
than 1,400 views. exclusive offerings.
In 2023, Amex Ventures™ teamed up with Project W
to support women founders through SPARK, an Empowering small businesses through
Contract Connections
initiative aimed to ignite the growth of women-led — Women Entrepreneurs Boot Camp (WEB) with Project W and American Express.
technology companies through support and resources We continue to expand our Contract Connections
to female founders of early stage startups focused on matchmaking program, in partnership with the National
areas of strategic relevance to American Express. Over 8(a) Association, which connects small business
25 founders were able to connect with and learn from suppliers to large corporate and government buyers to
colleagues at Amex Ventures and subject matter experts discuss potential business opportunities. The program
at American Express and Project W through Project W’s enabled over 2,200 one-on-one sessions in 2023.
signature “pitch for feedback” sessions and Women
Entrepreneur’s Boot Camp. Extending our Reach through Community Investment
with Accion Opportunity Fund
American Express supports Accion Opportunity Fund,
26,000+
a nonprofit community development financial institution
and small business lender, to expand access to loans
for historically underfunded small businesses in the
women entrepreneurs helped through
United States, including those owned by women and
ChallengeHER since inception through 2023
underrepresented groups. Accion Opportunity Fund
deployed funds to 460 small- and medium-sized
businesses in the US in 2023.
Refer to the Backing Small Grants section of this report to see how
we have supported economically vulnerable small business owners.
— Luminary Fellows attend the 2023 L’ATTITUDE Conference, sponsored by American Express.
Backing Equal Futures

in Communities
We have a goal to provide $50 million in grants from late Helping Families Escape Homelessness
2020 through 2024 to nonprofits focused on helping to with Covenant House Since the launch of the program,
advance economic and educational opportunities for key achievements include:
American Express has made a multi-year grant to
future generations to ensure their long-term success Covenant House, the largest nonprofit in the Americas
and ability to thrive through our Backing Equal Futures
grant programs. We have now exceeded this goal,
dedicated to helping youth and young families escape
homelessness. Between 2023 and 2025, the program will
900 people
having provided over $52.2 million in grants from support career development and employment services for reached directly by the WIN program, with an
October 2020 through December 2023. Notable grant youth as they seek long-term jobs with growth potential estimated additional 100,000 people
recipients include the International Rescue Committee that pay a living wage and do not require a college degree. worldwide experiencing its impact
(IRC), Covenant House, National Academy Foundation We also held a special volunteer program in December
33%
(NAF), and UNICEF USA. 2023 in which colleagues packed hundreds of kits for
Covenant House beneficiaries, ahead of the holidays.
— Yuliia, WIN Program Participant.
participants already achieving significant
career or educational milestones through
Creating the Workforce WIN program
Integration for
$52.2 million Newcomers (WIN)
An IRC program participant, Yuliia, a Ukrainian
refugee, is one example of the impact of the WIN
in grants to advance economic and educational program. In Ukraine, she spent fifteen years
opportunities for future generations from October Program working as a dentist and then seven years as an
2020 through December 2023 orthodontist in Ukraine. When the war reached her
The International Rescue Committee (IRC) and hometown of Kharkiv, her entire life was uprooted.
American Express Foundation launched the Only shortly after the birth of their second child,
Workforce Integration for Newcomers (WIN) Yuliia’s family sought refuge in the US. Once in San
program in December 2022 with $2 million in Diego, Yuliia received support through the IRC’s
funding from the American Express Foundation. WIN program, backed by American Express’s
This two-year program provides newcomers to the funding for the WIN project. The program helped
US, Germany, Italy, Poland and the UK, including Yuliia go back to school and begin retraining in
former refugees and immigrants, with the skills dentistry in the US. Today, she practices as a
and pathways they need to prepare for their registered dental assistant and hopes to continue
new life in host communities, find employment her studies to become a dentist in US.
— Covenant House Volunteer Event in 2023.
opportunities, and achieve long-term success
at work that allow them to give back.
Preparing Students for the Since 1987, American Express has provided over
$25 million in grant funding to NAF through 2023 which
gained through AOHT she was able to successfully
pivot to the healthcare industry and later return to
Partnering with Level All to Support
Students & Families
Future of Work with NAF has provided career development resources to over hospitality. Now thriving as a Membership Manager In 2021, American Express became a founding partner
500,000 students across almost 1,000 schools in the at Destination DC, she is dedicated to mentoring of Level All. Its mission is to provide American high
American Express has worked with NAF for over 35 US to help develop a stronger workforce and provide others and ensuring that future NAF students school students and families with the personalized,
years to help high school students thrive as they prepare students from all backgrounds with equal opportunities. leverage similar opportunities for success. in-depth support and guidance needed to succeed
for future careers in order to shape a diverse workforce in high school and beyond. American Express has
Zoe Roberts, a 2024 NAF Next Alumni Award
and support their path to achieving economic mobility. supported over 15,000 families through access to
Winner, attributes her success and career
500,000
Level All from July 2023 through April 2024.
American Express helped launch NAF’s Academy of development to her experience at AOHT, a
Hospitality and Tourism (AOHT) and championed the program supported by American Express. AOHT Level All delivers an online content library of videos,
development of the entire AOHT curricula, which provided her with practical work-based learning students across the US received career articles, quizzes, audio experiences, slideshows,
includes courses on Customer Service, Event Planning, experiences and a strong network of supportive development resources from NAF since 1987 infographics, and checklists covering the issues facing
Geography for Tourism, Hospitality Marketing, and leaders. Despite the challenges brought by the supported by American Express grant funding high school families. From planning for college and
Sustainable Tourism. COVID-19 pandemic, with help from the skills she the high school experience to discovering careers
and essential life and financial skills, Level All aims to
guide students, their guardians, and their families.
The six-month program is funded by the American Shortly after Joshua Wheeler completed, a 2023
Building Resilient Express Foundation and delivered by Common Purpose American Express Leadership Academy, his
with support from global partners, including Dell organization—FareShare—appointed him as the Project
Changemakers at the Technologies, Delta Air Lines, and Hilton. Participants
Nonprofit and social purpose leaders convened as part
of the Europe and Middle East program for a series of in-
Manager for the Coronation Food Project, an initiative
American Express join a cohort of leaders from the nonprofit sector in

fireside executive chats, action-learning immersions,
person sessions to enhance their skills as they continue
launched by King Charles III in conjunction with his
Coronation. Joshua oversaw the project, and its initiative
to innovate and inspire their organizations and support
Leadership Academy receive professional coaching, and participate in
workshops the develop key skills such as Storytelling
their communities.
to rescue edible surplus food from going to waste, by
uniting the UK’s largest food manufacturers and
and Leading Beyond Authority. retailers. Under his leadership, the project has secured
over 8.5 million meals and accounted for 50% of
In 2023, we hosted three regional academies in New FareShare’s annual growth in its first 6 months.
Supporting Nonprofit Leaders through the York City, London, and Singapore that supported 151
American Express Leadership Academy nonprofit leaders from 16 countries in Africa, “This is the largest and most significant
the Americas, Europe, and the Middle East. project of my career. Without the
For 17 years, the American Express Leadership Academy
Leadership Academy, I wouldn’t have
has focused on enhancing the business and leadership been able to manage a project of this
skills of emerging nonprofit and social purpose leaders. magnitude and achieve the results we
The program is designed to give these leaders an have seen”
opportunity to learn from each other’s experiences
collaborate on ideas and solutions, and gain insight from 94% reported that the Academy gave greater Joshua Wheeler
leaders across the social, public, and private sectors. confidence in their role as a leader
Since 2007, the Leadership Academy has invested 94% reported having a deeper commitment to
$100 million to inspire and educate more than 165,000 addressing key issues currently effecting the
social purpose leaders. Participants have access to nonprofit sector Leaders from the Asian Young Leaders for Climate and
professional coaching, conversations, and panel the Environment Program convened in Singapore,
discussions with cultural, environmental, and social 91% reported that the Academy equipped them Nonprofit leaders from across the Americas came and 18 Leadership Academy alumni joined sessions on
change leaders from around the world. Under the theme together in-person to focus on building personal resiliency, storytelling, advancing climate solutions
to better cope in times of change
“Resilient Changemakers,” the program recognizes that resilience and new leadership skills. and peer-to-peer mentoring.
leaders today require different skills to help inspire
action, providing leadership training that focuses on
83% reported the Academy enhanced their
resilience, purposeful leadership, and growing influence ability to innovate
through storytelling and media engagement.
165,000+
Social purpose
leaders supported
since 2007
Governance
and Operating
Responsibly
Our Corporate
Governance Framework
Our culture is built on strong Key governance policies and processes also include
our Whistleblower Policy, our comprehensive Enterprise
The Nominating, Governance and Public Responsibility
Committee assesses potential director candidates
relationships and shared values Risk Management (ERM) program, our commitment to based on their history of achievement, the breadth of
and purpose. The American transparent financial reporting, and our systems of their business experiences, whether they bring specific
internal checks and balances. Comprehensive skills or expertise in areas that the committee has
Express Blue Box Values guide management policies, many of which are approved at identified as desired, and whether they possess
how we operate as a company the Board committee level, guide the company’s personal attributes and experiences that will contribute
operations. to the sound functioning of our Board.
and bring our company vision—to
provide the world’s best customer Our Board, along with Management, regularly reviews Diversity is also a key consideration in our nomination
our Corporate Governance Principles and practices and succession planning processes. Our Corporate
experience every day—to life with to ensure they are appropriate and reflect our high Governance Principles provide that the Board should
trust, integrity, equity, and respect. standards and Blue Box Values. In reviewing be diverse, engaged, and independent. When reviewing
our Corporate Governance Principles and making potential director nominees, the Nominating,
recommendations, the Nominating, Governance and Governance and Public Responsibility Committee
One of our most important values is “We Do What’s
Public Responsibility Committee considers the views of considers the holistic diversity of the Board, including
Right,” which serves as the foundation of how we make
shareholders expressed to us in engagement meetings, gender, race, ethnicity, age, sexual orientation, and
decisions and conduct business. We maintain policies,
as well as publicly available discourse on governance. nationality, and does not discriminate on any basis.
procedures, and leadership oversight that we believe
leads to sound governance and ethical business
Board Composition and Diversity Executive Compensation
practices, robust risk management, and compliance
Our Board is made up of a diverse group of leaders Our executive compensation program is designed
with regulatory requirements.
with substantial experience in their respective fields. to support company longevity and stability of the
Our Corporate Governance Principles set the course Our directors possess a range of diverse skills, company by driving long-term business outcomes,
for our approach to business. Our governance backgrounds, experience, and viewpoints that are promoting strong governance practices, and
framework for the company is comprised of integral to an effective and well-functioning board. encouraging responsible risk-taking. For 2023, the
the following: Individually and as a whole, our directors possess the Strategic category of our annual scorecard included
• Charters for each of the four standing committees necessary qualifications to provide effective oversight a metric to continue to progress on key ESG goals,
of the Board (Audit and Compliance, Compensation and challenge, as well as insightful strategic guidance. linking executive compensation with our ESG goals.
and Benefits, Nominating, Governance and Public — American Express Company’s first headquarters in New York City in
1858, corner of Hudson and Jay Streets.
Responsibility, and Risk) For more information on Board Diversity, refer to the Board of
Directors Demographics section of this report. For more
• Code of Conduct for colleagues information about Our Corporate Governance Framework and
Executive Compensation, refer to our 2024 Proxy Statement.
• Code of Business Conduct for Members of the
Board of Directors
Risk Management Our Business Ethics
We are committed to Board-level Our Blue Box Values guide Led by the Chief Compliance Officer, the Global
oversight of risk management, how we operate as a company.

Compliance and Ethics team, within the Global Risk
and Compliance organization, has oversight of our
14.8 hours
which is primarily overseen by We reinforce these values with compliance program across the company. of mandatory training on average
per in-scope colleague in 2023
our Board through three Board our Code of Conduct, which Mandatory trainings for all global colleagues and
committees: Risk, Audit and establishes our expectations applicable contractors include: Code of Conduct,
Anti-Bribery and Corruption, Anti-Money Laundering,
Compliance, and Compensation for ethical workplace behavior. Sanctions, and Politically Exposed Persons, Antitrust
and Benefits. and Competition Law, Information Security, Open
The Code of Conduct provides guidance on sensitive Network Confidentiality Operating Principles, Phishing,
business practices, such as gift-giving, expenses, Preventing Harassment and Discrimination, and Privacy,
Our Board monitors our “tone at the top” and risk
appropriate technology use, conducting business with
culture, and is responsible for overseeing emerging and The global Amex Ethics Hotline provides colleagues,
foreign governments, and protecting customer privacy.
strategic risks. Our CEO and other members of our contractors, vendors, suppliers, and others an
senior management team regularly report to the Board The Code is an essential part of our daily global opportunity—without fear of retaliation—to report
and its committees to discuss short-, intermediate-, operations. We publish the Code in nine languages concerns regarding potential compliance or ethical
and long-term risks, including credit risk, market risk, and require all colleagues to take and certify an annual matters on a confidential or anonymous (where
funding and liquidity risk, compliance risk, operational training on its provisions. Abiding by the Code is a allowed by local laws) basis. Hosted by an independent
risk (including, but not limited to, conduct risk), organization and staffed by representatives who speak
99.9%
condition of working at American Express and violations
reputational risk, country risk, model risk, strategic and can result in termination. We require colleagues to more than 170 languages, the Amex Ethics Hotline
business risk, and emerging risks (e.g., climate risk). receive annual Global Regulatory Learning requirements is available online and by phone 24/7.
of in-scope
on important policies, laws, and regulations that govern
We use our comprehensive ERM program to identify, Our Whistleblower Claims Policy allows colleagues, colleagues completed
our industry, guide our company, and protect our
aggregate, monitor, measure, report, and manage risks. contractors, customers, merchants, and others to Code of Conduct
colleagues, customers, and brand.
The program also defines our risk appetite, governance, report allegations in good faith without fear of retaliation training in 2023
culture, and capabilities. Our Chief Risk Officer heads The Audit and Compliance Committee of the Board or risk to their employment. The Colleague Experience
the implementation and execution of the ERM program. Group, Internal Audit Group, and Global Security
reviews and assesses the Code and the Code of
The ERMC, chaired by our Chief Risk Officer, is the investigate and make recommendations on claims, in
Business Conduct for Members of the Board of
highest-level management committee to oversee all consultation with our General Counsel’s Organization,
Directors, approves any substantive updates thereto, as appropriate.
firm-wide risks and is responsible for risk governance, and recommends such substantive updates for approval
risk oversight, and risk appetite. by the Board. The committee receives and discusses
whistleblower claims, fraud situations, and reports
For more information on Board and management risk oversight,
see our 2024 Proxy Statement and TCFD Index in this report. regarding significant ethical violations under the Code
of Conduct and other corporate governance policies.
Serving Our Customers

Responsibly
with end-to-end execution, including fulfillment and In the United States, consumer financial protection
servicing. We regularly review marketing offers and training includes but is not limited to the Equal Credit RECOGNITION
credit decisions, investigate the root causes of customer Opportunity Act (ECOA) and Fair Lending, Fair Credit
complaints, and continue to review and enhance the Reporting Act (FCRA), and Unfair, Deceptive, or Abusive
processes and controls related to our sales practices Acts or Practices (UDAAP). In 2023, 100% of in-scope
and business conduct generally. American Express colleagues completed annual
trainings on these topics.
Fair lending and financing
For those customers in need, we also offer a variety of
American Express is committed to responsible lending.
financial relief options, including a temporarily lowered
We aim to accommodate our customers’ spending
needs, while providing appropriate lending capacity,
annual percentage rate (APR) on our cards, waived fees, Rated Rated
and other accommodations for customers enrolled
with a strong focus on managing risk.
in our financial relief program. We may also refer Card #1 #1
No single factor determines our credit decisions. Members to nonprofit credit counseling services in J.D. Power 2024 in J.D. Power 2023
For consumer accounts, we look at credit payment as needed. US Credit Card US Small Business
history, reported income, overall debt level compared Satisfaction Study Credit Card
Leading customer support and services Investing Activities for the 14th time Satisfaction Study
to financial resources, and credit bureau scores.
American Express is committed to our customers and For commercial clients, we consider a company’s We actively back and collaborate with new businesses since the for the third year
our special brand of service. We back our offerings size, financial information, and available reports from through our corporate venture group, Amex Ventures. survey began in a row
with a service network of Customer Care Professionals commercial bureaus, as well as information from Since 2011, Amex Ventures has invested in and
and Travel Counselors around the world. Our customer consumer credit bureaus for our small business partnered with startups to support innovation for
service network is also powered by colleagues and accounts. Our underwriting processes help us manage consumers and businesses. We have backed more than
partners that work in support areas, such as digital both our own credit exposure and our customers’ 100 startups, which are enhancing our core capabilities
tools, learning, capabilities, fulfillment, and analytics, potential risk. and accelerating efforts in consumer, enterprise
underpinning our customer satisfaction. technology and software, fintech, commerce and most
We seek to be transparent and fair in our customer
Responsible marketing practices throughout the credit lifecycle. When
recently, frontier tech.
Rated Most
We subject our marketing programs to multiple layers
of review across business units that are designed to
customer remediation is required, we follow an issue
management process that is designed to deliver #1 Trusted
make our offers clear, simple, and easy to understand. corrective actions and appropriate redress. We also J.D. Power 2024 US 2023 Most Trusted
We strive to consider all reasonable interpretations from conduct regular colleague training on compliance with Credit Card Mobile Financial Companies
an existing or prospective customer’s point of view and applicable laws and regulations throughout the credit App and Online List by Investor’s
understand how our offers will work in practice, lifecycle, including marketing, underwriting, and Satisfaction Studies Business Daily
including the risks, controls, and monitoring associated collections activities.
Operating a Responsible Policy

Global Supply Chain Engagement
Responsible Sourcing Human Rights Public Policy Procedures include employees’ annual review and
We seek to provide the world’s best customer American Express respects and promotes human rights American Express monitors issues and public policy acknowledgment of their Code of Conduct
experience, which includes relying on services provided and is committed to leadership in responsible workplace debates and engages with government officials at responsibilities, as well as periodic reviews conducted
by thousands of suppliers worldwide. We manage these practices across our company and in all aspects of our various levels around the world in order to provide by an outside law firm and internal audit.
entities through our Global Supply Management team, business. We strive to conduct our business in an our perspective on key policy issues relevant to our
business and industry. We also work with trade and We are transparent about our policy engagement with
with a focus on meeting regulatory requirements, approach consistent with the United Nations Guiding
industry associations in the US in support of our governments, including through Semi-Annual Political
managing risk across our global relationships, and Principles on Business and Human Rights. Our Code
public policy initiatives. Contributions Reports and Lobbying Disclosure Act
enhancing product and service offerings. In selecting of Conduct embodies our commitment to fair and equal
Filings in the US. For more information on our Policy
and managing suppliers, we use appropriate due treatment of all persons and to conducting business
In addition to our advocacy efforts, we participate in the Engagement and Political Activity, please visit
diligence and contracting requirements depending in an ethical manner.
political process through the American Express Company our website.
on the relationship.
We guard against incidents of modern slavery and Political Action Committee (AXP PAC) and through
Whenever possible, our Global Supply Management human trafficking within our business and supply corporate political contributions in permissible jurisdictions.
team seeks to work with suppliers from its Approved chain by working with suppliers who share our values. American Express does not spend corporate funds
Supplier List, which consists of businesses that have We require all third parties to conduct business in directly on electioneering communications, and it publicly
successfully completed our risk assessment process. accordance with all applicable laws, rules, and discloses any contributions to organizations that are used
This process covers screening suppliers that trigger regulations. We also set clear expectations in our in connection with a political campaign. AXP PAC does
key risks, including human rights, anti-corruption, Supplier Code of Conduct, which we expect all parties not contribute to presidential campaigns.
90%
data protection, and privacy protection. to follow.
The company maintains comprehensive compliance
Across our global supply chain, we assess the resiliency For more information, refer to our Human Rights Statement, procedures designed to ensure that its activities are
UK Modern Slavery Act Transparency Statement, and conducted in accordance with its policy engagement on the 2023 CPA Zicklin
of key third-party service providers and require vendors
Australia Modern Slavery Statement.
and political activity policy, the company’s Code Index of Corporate Political
that provide business critical services to maintain
of Conduct, and all relevant laws governing political Disclosure and Accountability
Business Continuity Plans. Colleagues who manage
contributions and lobbying activities. and continued to earn
these vendors ensure that both Business Continuity
“Trendsetter” status in
Plans and potential Exit Plans are in place should the
recognition of our
need arise. This includes a list of alternative suppliers,
transparency
as well as a strategy to bring the products and services
in-house, if necessary.
In 2023, we started working with CDP as a Supply Chain

member to help us to assess the carbon emissions
of our supply chain.
Learn more in the Supplier Diversity section of this report.

Supporting Data
Our Commitment
to Sustainability
Our Priority ESG Issues software platform to review and integrate thousands
American Express prioritizes our ESG issues based of peer documents, regulations, and other relevant data
on their relative importance to our business and to our points. Additionally, we evaluated leading sustainability
stakeholders. In 2020, we completed our first ESG frameworks, including the Sustainable Accounting
priority assessment to identify ESG issues of Standards Board (SASB) Standards (now part of the
importance to our company and our stakeholders, IFRS Foundation), Global Reporting Initiative (GRI), the
which served as the foundation for our ESG strategy United Nations Sustainable Development Goals (SDGs),
and goals announced in 2021. the Task Force on Climate-related Financial Disclosures
(TCFD), and more to inform our assessment. Outputs
In 2024, we commenced a “double materiality” from the analysis were then considered to create
assessment to assess ESG topics based on both a preliminary list of ESG issues.
American Express’ impacts to society and the environment
and the potential impacts to American Express. This 02 Stakeholder Input
assessment, which is being conducted at the enterprise We utilized findings from our assessment to help guide
level, includes perspectives from certain jurisdictions our approach to collecting stakeholder input. Our third-
where we operate. The outcomes of this assessment party consultants interviewed more than 30 internal and
are expected to inform our refreshed Corporate external stakeholders, including the Chairman and CEO,
Sustainability strategy and future reporting pursuant all Executive Committee members, shareholders,
to the European Union’s Corporate Sustainability customers, strategic partners, suppliers, nonprofit
Reporting Directive (CSRD). The standards applied organizations, and others. We also conducted an ESG
for these assessments consider views of materiality colleague survey across 16 business units worldwide.
that differ from the definition of materiality applied Further, we compiled and synthesized other ESG
for purposes of US securities laws or other feedback received from stakeholders as part of our
legal requirements. For more information, refer ongoing engagement process. Finally, we conducted
to the About This Report section of this report. an analysis of evolving expectations resulting from the
global pandemic and its related impacts on our priority
For our 2020 assessment, we collaborated with the ESG issues.
think tank and advisory firm SustainAbility to guide our
approach, and we used the following methodology: 03 ESG Issues Prioritization
Using outputs from our business analysis, benchmarking,
01 Current State Assessment and stakeholder engagement activities, we ranked our
We conducted internal business research and external 20 priority ESG issues based on their relative importance
benchmarking to identify the most relevant ESG issues to our business and their relative importance to our
to our key stakeholders, industry, and company. As part stakeholders. The following matrix highlights
of this process, we utilized a sustainability big data these results:
Stakeholder Group How We Engage
Shareholders We provide the investment community with information on our strategy, objectives, and performance on the American Express Investor Relations website.
Our Lead Independent Director, who also serves as our Compensation and Benefits Committee Chair, is available for engagement and represents the Board in
communications with shareholders, including participating in joint corporate governance and investor relations meetings. We deliver extensive feedback to our
Board regarding shareholder meetings.
We also have made our Independent Directors available, including our Lead Independent Director, to participate in meetings with our shareholders. Additionally,
in 2023, our Investor Relations team and members of Management met with 229 investment firms, analysts, and other investors, which included shareholders
representing approximately 51% of our outstanding shares. For more information on our ongoing engagement process and outcomes, refer to our 2024 Proxy
Statement and Shareholder Engagement website.
Colleagues We keep colleagues updated on company news, priorities, performance, and business strategies through a variety of channels. Our leaders collect ongoing
colleague feedback through our annual Colleague Experience Survey, open Q&A sessions, Colleague Networks, and our Amex Ethics Hotline.
Customers: We have direct relationships with millions of Card Members, businesses, and merchants around the world, whom we engage through customer service, direct-to-
Card Members, customer channels, and social media.
Businesses, and Merchants
Government and We are subject to extensive government regulation and supervision in jurisdictions around the world. We advocate for public policy issues that are significant to our
Regulators business and our ability to serve our customers by providing education and context to government decision-makers.
For more, refer to the Policy Engagement section of this report.
Engaging Our Stakeholders in ESG Efforts Suppliers We regularly meet with our key suppliers to ensure they understand current business strategies and measures of success to meet regulatory
Our ESG strategy is informed by our stakeholders: and company requirements.
shareholders, colleagues, customers, community
Community and We mobilize thousands of colleagues as volunteers through our volunteering program and offer incentives to support eligible charities through Give2Gether, our gift-
organizations, and more. To better understand the Nonprofit Organizations matching program. We also directly support and collaborate with nonprofits, including through the American Express Foundation, and help develop the nonprofit
ESG issues that matter most to them and advance and social purpose leaders of tomorrow through the longstanding American Express Leadership Academy.
our efforts to operate responsibly, we regularly
engage with our stakeholders through a variety Sustainability Research We respond to CDP (formerly the Carbon Disclosure Project) and other sustainability surveys and questionnaires from rating agencies and indexes including
and Rating Agencies EcoVadis, FTSE4Good, Sustainalytics, MSCI, and others.
of channels. Their feedback informed our priority
issues assessment and ESG strategy framework. Partners and Peers We engage with our partners and peers through industry groups, roundtables, conferences, and other forums to address local and global ESG issues that affect
Our engagement with the following eight us and our industry.
stakeholder groups helps us to understand and
meet their expectations and advance our efforts
to operate responsibly.
Organizations We Work With

on Sustainability Matters
We create long-term relationships with organizations
that share our interests and collaborate to achieve
common goals. Key advocacy organizations we work
with and memberships are shown below.*
* This list is illustrative, and not intended to be comprehensive of our advocacy partners
and memberships in 2023.
Corporate Sustainability and Community Impact Public Policy and Advocacy Social and Human Capital
• BoardSource • American Bankers Association • AfroTech

• Business for Social Responsibility • Australian Finance and Industry Association • Association of Latino Professionals for America
• CDP Supply Chain Member • Bank Policy Institute • Black Enterprise
• Chief Executives for Corporate Purpose (CECP) • Canadian Bankers Association • Disability:IN
• Emerging Practitioners in Philanthropy • Consumer Bankers Association • Executive Leadership Council
• Financial Health Network • Data and Trust Alliance • Hispanic Scholarship Fund
• Partnership for New York City, Inc. • European Payment Institutions Federation • Jopwell
• Philanthropy New York, Inc. • Indian Banks Association • Management Leadership for Tomorrow
• NationSwell • Japan Credit Card Association • Multiverse
• Ocean Conservancy • Securities Industry and Financial Markets Association • National Association of Black Accountants, Inc.
• Resilient Cities Catalyst • Spanish Association of Payment Institutions • National Black MBA Association
• Sustainable Purchasing Leadership Council • The Business Roundtable • National Society of Black Engineers
• The Conference Board • US Chamber of Commerce • Power To Fly
• US Travel Association Sustainable Travel Coalition • UK Finance • Reaching Out MBA
• Urban Sustainability Directors Network • Western Bankers Association • Society of Hispanic Professional Engineers
• United Negro College Fund
Aligning with the United Nations

Sustainable Development Goals (SDGs)
We believe our actions can

contribute positively to achieving We map our corporate and sustainability initiatives and programs to the 17 United Nations Sustainable
Development Goals (SDGs) and believe our work contributes most to the following 11 SDGs:
the UN’s 2030 Agenda for
Sustainable Development. 03 Good Health and Well-Being
04 Quality Education
05 Gender Equality
07 Affordable and Clean Energy
08 Decent Work and Economic Growth
09 Industry, Innovation and Infrastructure
10 Reduced Inequalities
11 Sustainable Cities and Communities
12 Responsible Consumption and Production
13 Climate Action
17 Partnerships for the Goals

Climate Solutions
Environmental Performance Data Summary

The summary table below provides certain metrics related to our environmental performance for the years ended December 31, 2023 and 2022. Environmental data is subject to significant inherent measurement uncertainty and is based
on estimates and management assumptions; actual results could differ. Reporting on environmental data, including the quantification of GHG emissions, continues to evolve as data quantity and quality, estimation methodologies, industry
standards, and measurement tools improve. As a result, we have updated certain previously disclosed metrics in the summary table and may make further updates in the future, as we continue to refine our methodologies to collect and
report this data.
Unit1 2023 2022
Energy2
Global Direct Energy

Natural Gas MWh 8,007 8,058
Fuel Oil MWh 1,883 1,303
Mobile Fuel MWh 57,554 49,732
Global Indirect Energy
Purchased Electricity MWh 251,125 229,214
Purchased Steam & Chilled Water MWh 8,366 8,863
Renewable Energy2
Onsite Generated Renewable Electricity3 MWh 503 533

Total Global Electricity from Renewable Sources % 100% 100%
2
Total Energy
Total Global Direct Energy Consumption MWh 67,948 59,626

Total Global Indirect Energy Consumption MWh 259,491 238,077
Total Global Energy Consumption (Direct + Indirect) MWh 327,439 297,703
1 MWh: megawatt hours; MTCO2e: Metric tons of carbon dioxide equivalent; kgCO2e: kilograms of carbon dioxide equivalent; ft2: square feet; FTE: Full-time Equivalent; $M USD: millions of dollars.
2 Energy usage is based on a combination of metered energy consumption billing data and estimated energy consumption data based on energy intensity per square footage standards outlined in the GHG Protocol where metered data is not currently available. Metrics for 2022 fuel oil, mobile fuel, purchased electricity, and purchased steam & chilled water usage have been
revised to reflect refinements in our methodologies.
3 Onsite generated renewable electricity includes onsite solar renewable electricity generation at our North Carolina Data Center (496 MWh and 519 MWh) and Brighton UK office (7 MWh and 14 MWh) in 2023 and 2022, respectively.
Unit1 2023 2022
Greenhouse Gas Emissions7
Scope 1 – Direct MTCO2e 28,952 21,756

Scope 2 – Indirect (Location-Based) MTCO2e 93,687 85,188
4
Scope 2 – Indirect (Market-Based) MTCO2e 2,269 2,266
Scope 3
Category 5: Waste Generated in Operations5 MTCO2e 807 569
6
Category 6: Business Travel MTCO2e 18,064 11,454
7
Total Greenhouse Gas Emissions
Total Scope 1 & 2 (Location-Based) Emissions MTCO2e 122,639 106,944
Total Scope 1 & 2 (Market-Based) Emissions MTCO2e 31,221 24,022
Total Scope 3 (Category 5 Waste and 6 Business Travel) Emissions MTCO2e 18,871 12,023
Total Scope 1, 2 (Market-Based), 3 (Category 5 Waste and 6 Business Travel) Emissions MTCO2e 50,092 36,045
8
Verified Carbon Offsets MTCO2e 50,092 36,045
8
Total Scope 1, 2 (Market-Based), 3 (Category 5 Waste and 6 Business Travel) with Verified Carbon Offsets MTCO2e 0 0
2
Total Scope 1, 2 (Market-Based), 3 (Category 5 Waste and 6 Business Travel) Emissions Intensity kgCO2e/ft 6 4.1
Total Scope 1, 2 (Market-Based), 3 (Category 5 Waste and 6 Business Travel) Emissions Intensity Per Colleague MTCO2e/FTE 0.7 0.5
Total Scope 1, 2 (Market-Based), 3 (Category 5 Waste and 6 Business Travel) Emissions Intensity Per Annual Revenue MTCO2e/$M USD 0.8 0.7
Water9
Water Consumption m3 334,754 217,497
5
Waste
Waste Generated Metric Tons 2,432 1,760
Waste Landfilled Metric Tons 1,047 807
Waste Recycled Metric Tons 1,385 952
Waste Diversion Rate % 57% 54%
10
Cards Recycled via US Card Take Back Program Number 996,541 778,254
4 251,125 MWh and 229,214 MWh of renewable energy attributes were applied to the 2023 and 2022 Scope 2 market-based emissions, respectively.
5 Scope 3 Category 5 Waste Generated in Operations represents emissions associated with landfilled, recycled, and other disposed waste, which includes incineration across our managed facilities. Waste data included in this table is reported only for managed facilities where measured data is available. This represents approximately 66% (4,552,755 ft2) and 72%
(4,968,933 ft2) of the globally managed facility footprint in 2023 and 2022, respectively.
6 Scope 3 Category 6 Business Travel represents emissions associated with employee business travel including third-party air, rail, rental cars, and hotel stays; it does not include other forms of transportation, such as taxis, livery and/or rideshare services or subways. The business travel emissions methodology for 2023 expanded to also include emissions associated with
reimbursed mileage from colleague business travel in personal vehicles.
7 Emissions metrics for 2022 Scope 1 and 2 (location-based and market-based), and Scope 3 Category 6 Business Travel and associated metrics in this table that include these emissions metrics, have been revised to reflect refinements our methodologies for determining GHG emissions.
8 Carbon offsets purchased consist of 50,092 MTCO2e to offset the Scope 1 and 2 and Scope 3 Category 5 Waste and Category 6 Business Travel emissions included in this table and an additional 10,153 MTCO2e of offsets with respect to certain other categories of Scope 3 emissions in order to align with the CarbonNeutral Protocol. For more information on our verified
carbon offsets, see the Limited Assurance Statement of GHG Emissions.
9 Water consumption data is reported only for managed facilities where measured data is available. Water usage represents approximately 76% (5,294,561 ft2) and 81% (5,547,970 ft2) of the global managed facility footprint in 2023 and 2022, respectively.
10 US Card Members can return expired or non-working cards for recycling. This encompasses cards sent back to us by other means, such as non-delivered mail.
Unit1 2023 2022
Green Building Certifications11

Green Building Certified Square Footage ft2 4,476,211 5,019,525
Green Building Certified % % 55% 59%
Paper Use
Direct marketing, customer communications, and office paper from certified responsibly managed forests % 96.5% 95.1%
FSC Certified % 86.7% 86.6%
SFI Certified % 8.0% 7.9%
PEFC Certified % 1.8% 0.6%
Environmental Ratings
CDP Climate Change Questionnaire Score B A-
Company Metrics
Employee Headcount FTE 74,600 77,300
Annual Revenue $M USD $60,515 $52,862
Total Average Building Square Footage12 ft2 8,381,951 8,667,115
Total Year-End Building Square Footage ft2 8,173,775 8,572,916
11 Green building certified square footage represents the year-end square footage certified out of total year-end building square footage. This includes leased or owned facilities actively occupied by American Express (excluding parking lot square footage) that have achieved certification under a global or locally recognized third-party rating system criteria including LEED,
BREEAM, NABERS, GreenMark, HQE and Effinergie+.
12 Total average and year-end building square footage includes all leased and owned facilities actively occupied by American Express (excluding parking lot square footage), which covers managed facilities, field sites, and data centers. Managed facilities are individual properties operationally managed by our global real estate team and housing critical business functions. Field
sites are individual properties that are not operationally managed by our global real estate team but directly by our business units. These are typically smaller sites, less than 30,000 square feet (including airport lounges, foreign exchange kiosks, and sales offices) that are owned or leased by American Express.
Limited Assurance Statement of GHG Emissions

Diversity, Equity, and Inclusion
2023 US Workforce Diversity13

American Indian Black or Hispanic Native Hawaiian Two or Total
Job Categories Gender or Alaska Native Asian African American or Latinx or Pacific Islander More Races White Percent
Men 0.0% 11.8% 4.4% 5.9% 0.0% 0.7% 35.3% 58.1%

Executive/Senior Level Officials and Managers Women 0.0% 5.1% 2.9% 0.7% 0.0% 0.7% 32.4% 41.9%
Subtotal 0.0% 16.9% 7.4% 6.6% 0.0% 1.5% 67.6% 100.0%
Men 0.1% 12.6% 3.5% 5.0% 0.1% 1.0% 23.5% 45.9%
First/Mid Level Officials and Managers Women 0.1% 10.6% 5.1% 6.0% 0.1% 1.3% 31.0% 54.1%
Subtotal 0.2% 23.2% 8.6% 11.0% 0.2% 2.3% 54.4% 100.0%
Men 0.1% 18.1% 4.5% 7.7% 0.1% 1.5% 23.0% 55.1%
Professionals Women 0.2% 11.6% 5.2% 6.4% 0.1% 1.4% 20.0% 44.9%
Subtotal 0.3% 29.8% 9.7% 14.1% 0.2% 3.0% 43.1% 100.0%
Men 0.1% 1.0% 6.5% 6.7% 0.1% 0.9% 10.0% 25.4%
14
All Others Women 0.3% 2.5% 28.1% 13.0% 0.3% 3.4% 27.0% 74.6%
Subtotal 0.3% 3.6% 34.6% 19.7% 0.5% 4.3% 37.0% 100.0%
Men 0.1% 11.7% 4.6% 6.4% 0.1% 1.2% 20.0% 44.1%
Total Women 0.2% 8.9% 10.9% 7.9% 0.2% 1.9% 26.0% 55.9%
Subtotal 0.3% 20.6% 15.6% 14.3% 0.3% 3.1% 45.9% 100.0%
2023 Global Gender Diversity13
US Non-US Global Summary

15
Job Categories Women Men Women Men Undeclared Women Men Undeclared15
Executive/Senior Level Officials and Managers 41.9% 58.1% 31.3% 68.8% —% 39.9% 60.1% —%
First/Mid Level Officials and Managers 54.1% 45.9% 48.2% 51.8% 0.1% 51.2% 48.7% —%
Professionals 44.9% 55.1% 47.5% 52.5% 0.1% 46.4% 53.6% —%
14
All Others 74.6% 25.4% 54.9% 45.1% —% 58.6% 41.4% —%
Total 55.9% 44.1% 51.8% 48.2% —% 53.2% 46.8% —%
13 As of year-end 2023; based on the US EEO-1 job categories. Some percentages do not sum due to rounding.
14 All Others includes Technicians, Sales Workers, Administrative Support, Craft Workers, Operatives, Laborers and Helpers, and Service Workers categories. Job nomenclature at American Express does not align completely with the EEO-1 form.
15 Undeclared is a legally offered option in certain non-US jurisdictions; in the US, gender is required for EEO-1 reporting.
2023 EEO-1 Data16

The summary table below covers our US workforce Employer Information Report (EEO-1) data as of December 31, 2023.
American Indian Black or Hispanic Native Hawaiian Two or

Job Categories Gender or Alaska Native Asian African American or Latino or Pacific Islander More Races White Total Count
Men 0 16 6 8 0 1 48 79
Executive/Senior Level Officials and Managers Women 0 7 4 1 0 1 44 57
Subtotal 0 23 10 9 0 2 92 136
Men 9 1,193 334 472 10 99 2,216 4,333
First/Mid Level Officials and Managers Women 12 998 478 569 10 121 2,925 5,113
Subtotal 21 2,191 812 1,041 20 220 5,141 9,446
Men 9 1,650 409 703 6 140 2,096 5,013
Professionals Women 15 1,058 473 579 9 131 1,823 4,088
Subtotal 24 2,708 882 1,282 15 271 3,919 9,101
Men 1 5 17 38 0 2 24 87
Technicians Women 0 2 6 10 0 1 3 22
Subtotal 1 7 23 48 0 3 27 109
Men 1 9 35 41 1 7 195 289
Sales Workers Women 0 17 56 49 0 14 216 352
Subtotal 1 26 91 90 1 21 411 641
Men 4 51 360 346 7 50 410 1,228
Administrative Support Women 16 142 1,719 768 22 199 1,491 4,357
Subtotal 20 193 2,079 1,114 29 249 1,901 5,585
Men 0 0 0 0 0 0 6 6
Craft Workers Women 0 0 0 0 0 0 2 2
Subtotal 0 0 0 0 0 0 8 8
Men ─ ─ ─ ─ ─ ─ ─ ─
Operatives Women ─ ─ ─ ─ ─ ─ ─ ─
Subtotal ─ ─ ─ ─ ─ ─ ─ ─
Men ─ ─ ─ ─ ─ ─ ─ ─
Laborers and Helpers Women ─ ─ ─ ─ ─ ─ ─ ─
Subtotal ─ ─ ─ ─ ─ ─ ─ ─
Men ─ ─ ─ ─ ─ ─ ─ ─
Service Workers Women ─ ─ ─ ─ ─ ─ ─ ─
Subtotal ─ ─ ─ ─ ─ ─ ─ ─
Men 24 2,924 1,161 1,608 24 299 4,995 11,035
Total Women 43 2,224 2,736 1,976 41 467 6,504 13,991
Subtotal 67 5,148 3,897 3,584 65 766 11,499 25,026
16 Based on data for the 2023 EEO-1 filed with the US Equal Employment Opportunity Commission. Where there are no employees in an EEO-1 job category during the reporting period, a dash (—) is indicated.
Colleague Career Growth

and Development
We back our colleagues’ career We also offer People Leadership @ Amex to help leaders
become great performance and career coaches and
growth and development, enabling bring our Leadership Behaviors to life on their teams.
them to build new skills, achieve
Feedback @ Amex
their career goals, and grow as Feedback @ Amex provides resources and support to
leaders at all levels. We offer a help colleagues strengthen their coaching and feedback
range of learning and development skills and foster a culture where giving and receiving
feedback is part of our everyday experience. The
opportunities with resources Feedback @ Amex guides and team learning resources
and feedback to support our help our colleagues bring it to life in their roles and
teams. We host enterprise-wide sessions with company
colleagues’ career journeys. leaders and external experts to provide insights and
tools to prepare for performance milestones.
Career Growth @ Amex
Career Growth @ Amex provides clear guidelines to help LinkedIn Learning
colleagues navigate and grow in their careers. It is built We continue to offer LinkedIn Learning, which provides
on four pillars—Deliver, Reflect, Learn, and Connect— colleagues around the world easy access to thousands of
and includes a range of resources aligned to each pillar courses and videos taught by industry experts on topics
for colleagues and leaders. Our resources help like business, leadership, technology, creativity, and
colleagues map out their career journey, aspirations, personal development. Colleagues can design their own
and development goals, as well as the support they need learning path, receive course recommendations based on
along the way. Colleagues across the company design their goals, and they can make use of curated “playlists”
and deliver Career Growth @ Amex programming for of on-demand learning to support their development.
their business units.
Leadership @ Amex
46,000+ 925,000+
activated colleague LinkedIn LinkedIn Learning videos completed,
We continue to build on our Leadership @ Amex
Learning accounts totaling over 58,000 hours in 2023
Program, which is a suite of learning opportunities
and resources grounded in our business strategies,
Leadership Behaviors, and the Blue Box Values to
help colleagues at all levels develop and strengthen
their leadership skills.
Supporting Our Colleagues’

Holistic Health and Well-being
We back our colleagues and Mental Health Family & Caregiver Support for Colleagues Additionally, we expanded our US bereavement policy
in 2023 to allow for up to 20 days of time away in the
We provide resources and support to increase We back our colleagues by providing expansive and
their loved ones with benefits awareness about mental health among our colleagues, impactful family support. For US colleagues who expand event of the loss of a spouse, child, or stillbirth. We also
and programs that promote while also making it easier for them to get help when their family through adoption or surrogacy, we offer offer additional resources like grief and loss support,
they need it. Our global Healthy Minds Program is reimbursement that covers expenses up to $35,000 for tools for leaders to support a grieving colleague, and
holistic well-being. designed to reduce stigma around mental health and up to two events, with a lifetime maximum of $70,000. additional support for those who experience
support colleagues and their loved ones’ mental well- In 2023, we expanded our support for growing families pregnancy loss.
That means we support their physical, mental, being by providing free counseling, grief and loss through access to enhanced support, like unlimited
and financial health through each stage of life. support tools, meditation sessions, and group sessions. coaching, virtual doulas, and free on-demand video
20 weeks
Physical Health with Healthy Living chat/messaging with clinical experts across 35+
Our Healthy Minds Program gives colleagues access to specialties.
We support our colleagues physical health and well- free mental health counseling. This support is available
being through our award-winning global corporate gender-neutral parental leave
to all colleagues and their household members, The support continues after colleagues welcome their
wellness program, Healthy Living. Healthy Living new family members. Under our gender-neutral parental 100% paid gender-neutral parental
regardless of medical coverage. Colleagues have access
highlights the importance of preventive health, leave policy, eligible colleagues in the US can take up to leave policy for eligible colleagues
to the right care for their needs, from short-term
encourages and rewards wellness goals, and provides 20 weeks’ parental leave with full base pay, whether in the US
therapy and coaching, to digital mental wellness tools
colleagues and their loved ones with the support and a high-quality network of licensed counselors. they’re welcoming a child through pregnancy, adoption,
they need. or surrogacy. We provide six to eight weeks of additional
We continued to spotlight mental health in 2023, medical leave for birthing parents.
To help our colleagues reach their personal health including a new communications campaign to ensure
goals, we provide free access to on-site wellness We provide colleagues in Canada, the UK, and the US
that colleagues knew that no matter what they are
centers globally, staffed by registered nurses, nurse access to backup dependent care, as well as connection
experiencing—grief, heartbreak, anxiety, stress, or other
practitioners, and board-certified physicians, as well with 24/7 consultants who can help arrange in-home
concerns—they do not need to carry it alone. On World
as free wellness coaching. We offer specialized support, care for an adult loved one recovering from an illness or
Mental Health Day, we also hosted Aly Raisman, former
including breast cancer screenings and menopause injury. We also provide support for families with children
captain of the USA Women’s Olympic Gymnastics team,
awareness, as well as our enhanced family planning with disabilities, including access to care consultants,
for a powerful conversation discussing her past abuse,
benefits in the US. counseling, educational sessions, and enhanced
challenges with body image, and the importance of
benefits coverage.
having a supportive network.
Excellence in Health & Well-Being
for the 13th time and honored for
Excellence in Global Health and
Well-being by Business Group
on Health—2024
For more information, refer to the Maintaining Healthy and Safe

Workplaces Globally section of this report.
Governance and
Operating Responsibly
Key Policies
Anti-Bribery and We have a zero-tolerance policy for bribery. All colleagues must complete anti-corruption and bribery training tied to their annual compensation that includes information on applicable laws and regulations for their location.
Corruption
Anti-Money Our Global Anti-Money Laundering Policy details our approach to preventing money laundering and related financial crimes. Colleagues receive regular training to review our policies and requirements, relevant laws, and their role in
Laundering recognizing and reporting unusual behavior.
Code of Conduct Our Code of Conduct is our manual for informing colleagues of the workplace behaviors we expect. It covers ethical business practices ranging from anti-corruption to technology use, conflicts of interest, conducting business with
foreign governments, and protecting customer privacy (see pages 25, 58, and 60).
Equal Employment We are committed to equal employment opportunities for all individuals. We make hiring decisions based on job-related qualifications and ability to perform the job without regard to race, color, religion, sex, national origin, age, sexual
Opportunity (EEO) orientation, gender identity, disability, genetic information, citizenship, marital status, or any other basis prohibited by law. Our policies prohibit harassment of colleagues and contractors by co-workers, supervisors, or outsiders and such
behavior may trigger disciplinary action, including loss of employment or contract. We also enforce a Global Sexual Harassment Policy Statement.
Human Rights American Express respects and promotes human rights and is committed to responsible workplace practices. We strive to conduct our business in an approach consistent with the United Nations Guiding Principles on Business and
Human Rights. Our Code of Conduct expresses our commitment to fair and equal treatment of all persons and to conduct business in an ethical manner.
We guard against incidents of modern slavery and human trafficking within our business and supply chain by working with suppliers who share our values. We expect third parties to conduct business in accordance with applicable laws,
rules, and regulations. We also set clear expectations in our Supplier Code of Conduct, which we expect parties to follow.
For more information, see page 60 in this report, our Human Rights Statement, UK Modern Slavery Act Transparency Statement, and Australia Modern Slavery Statement.
Public Policy We are transparent about our policy engagement with governments, including through Lobbying Disclosure Act filings. The company maintains comprehensive compliance procedures to ensure that its activities are conducted in
Engagement accordance with its related policy, our Code of Conduct and all relevant laws governing political contributions and lobbying activities. Procedures include employees’ annual review and acknowledgment of their Code of Conduct
and Political responsibilities as well as periodic reviews conducted by an outside law firm and internal audit.
Contributions We provide our perspective to officials at various government levels worldwide and collaborate with trade and industry associations. For more information, including lobbying requirements and our semiannual reporting of US political
contributions, see our Policy Engagement and Political Activity Website which includes our Political Contributions Reports.
Responsible We subject our marketing programs to multiple layers of review across business units that are designed to make our offers are clear, simple, and easy to understand. We strive to consider all reasonable interpretations from an existing
Marketing or prospective customer’s point of view and understand how our offers will work in practice, including the risks, controls, and monitoring associated with end-to-end execution, including fulfillment and servicing. We regularly review
marketing offers and credit decisions, investigate the root causes of customer complaints, and continue to review and enhance the processes and controls related to our sales practices and business conduct generally (see page 59).
We developed the Global Inclusive Marketing Framework to provide marketers with resources to help support our inclusive marketing initiatives. In particular, the Framework focuses on individuals seeing themselves reflected in the
American Express brand and knowing that we understand, respect, and back them (see page 49).
Taxation We carefully consider our taxation positions so that they are consistent with our overall tax strategy, broader corporate governance requirements, applicable laws, and corporate values. We engage with tax authorities globally to support
compliance with our tax obligations. We are a current taxpayer both within and outside of the United States. For more information on taxation, see our 2023 Annual Report.
Whistleblower Claims Our Whistleblower Claims Policy allows colleagues, contractors, customers, merchants, and others to report allegations in good faith without fear of retaliation or risk to their employment. Claims are investigated and recommendations
Policy are made by the Colleague Experience Group, Internal Audit Group, and Global Security, in consultation with our General Counsel’s Organization, as appropriate.
2023-2024 TCFD Index
American Express Task Force on Climate-related Financial Disclosures (TCFD) Index

The Financial Stability Board (FSB), comprised of members of the G20, established the TCFD to develop recommendations for more effective climate-related disclosures. As part of our commitment to climate action, American Express
reports annually in line with the TCFD recommendations. The table below summarizes our approach to climate-related governance, strategy, risk management, and metrics and targets. It also discloses the outcomes from the climate risk
scenario analyses we performed to assess physical and transition risks to our business related to climate change. In 2021, we became a formal TCFD Supporter, joining 4,000 organizations taking action to build a more resilient financial
system through transparent climate-related disclosure. For more information, refer to the Climate Solutions, Governance and Operating Responsibly, and Environmental Performance Summary sections of the 2023-2024 ESG Report,
2023 Annual Report, 2024 Proxy Statement, and 2023 CDP Climate Change Response.
TCFD Recommendation Disclosure

1.͏͏ Governance
1a. Describe the board’s Risk management is primarily overseen by the American Express Board of Directors (Board) through three Board Committees: The Risk Committee, the Audit and Compliance Committee, and the Compensation and
oversight of climate-related Benefits Committee. The committees meet regularly with the company’s Chief Risk Officer, the Chief Compliance Officer, the Chief Audit Executive, the Head of Enterprise Risk Management and Risk Oversight, and other
risks and opportunities senior management with regard to our risk management processes, controls, talent, and capabilities. The Board monitors our “tone at the top” and risk culture, and is responsible for overseeing emerging and strategic risks.
The Risk Committee of the Board provides oversight of the company’s Enterprise Risk Management (ERM) framework, processes, methodologies, and other risk management policies and procedures established by
management to identify, assess, measure, and manage key risks facing the company. It also approves our ERM policy, which defines and governs risk governance, risk oversight, and risk appetite. Our Chief Risk Officer heads
the implementation and execution of the ERM program. ESG risks, including climate-related risks, are included in our ERM framework and climate-related risks are managed as part of our ERM process. The Chief Corporate
Affairs Officer (CCAO) and Head of Corporate Sustainability update the Risk Committee and the American Express National Bank (AENB) Board on ESG-related issues, progress, and performance at least once annually.
Members of our management team also regularly report to the Board and its committees to discuss short-term, intermediate-term, and long-term risks, including credit risk, market risk, funding and liquidity risk, compliance
risk, operational risk (including, but not limited to, conduct risk), reputational risk, country risk, model risk, strategic and business risk, and emerging risks (e.g., climate risk). Our Independent Risk Management organization
presents to the Risk Committee on climate-related issues at least once annually.
In addition, the Board’s Nominating, Governance, and Public Responsibility Committee (NGPRC) reviews the company’s ESG strategy and Corporate Sustainability program, monitors progress on ESG goals, and provides
guidance on our efforts. The CCAO, who sits on our Executive Committee, and the Head of Corporate Sustainability update the NGPRC on ESG-related issues, progress, and performance at least twice annually.
1b. Describe management’s The company’s Executive Committee reviews and evaluates ESG performance and long-term goals. Our CCAO is on the Executive Committee and reports directly to the Chairman and Chief Executive Officer (CEO).
role in assessing and The CCAO oversees the Corporate Affairs and Communications (CA&C) Department and has direct responsibility for leading ESG and Corporate Sustainability initiatives, and is supported by the Corporate Sustainability
managing climate-related Enterprise ESG Team.
risks and opportunities
The Enterprise Risk Management Committee (ERMC), chaired by our Chief Risk Officer, is the highest-level management committee to oversee all firm-wide risks and is responsible for risk governance, risk oversight, and
risk appetite, including the management of ESG and climate-related risks. We use our comprehensive ERM program to identify, aggregate, monitor, measure, report, and manage risks. The program also defines our risk
appetite, governance, culture, and capabilities. Our Climate Risk Management Working Group is comprised of senior leaders with direct accountability to our ERMC to oversee climate risks. The objective of the working group
is to enhance the company’s risk management framework to consider and integrate climate risk in the areas of risk governance, risk assessment, data, reporting, and scenario analysis.
Our Climate Risk Team sits within the ERM function, under the Global Risk and Compliance organization. The Climate Risk Team has the responsibility to establish and manage a climate risk management program that
supports the identification, quantification, and monitoring of climate risk and the integration of climate risk into our risk management framework and other risk frameworks and processes.
The ESG Steering Committee guides our ESG strategy and related policies and programs, focusing on our three ESG pillars, including Climate Solutions. The ESG Steering Committee is chaired by our CCAO and includes
senior executives from across the organization including CA&C, Finance, Controllership, General Counsel’s Organization, Government Affairs, Global Real Estate and Workplace Experience, Investor Relations, Global Risk
and Compliance, and others that meet at least quarterly to discuss ESG topics, strategies, and initiatives to advance our ESG goals.
The ESG Steering Committee is supported by ESG Working Groups, including the Climate Solutions Working Group, which develops strategies to achieve our climate goals; the Net-Zero Working Group, which supports our
work toward our commitment to net-zero emissions by 2050 in alignment with the Science Based Targets initiative (SBTi); and the ESG Disclosure Working Group, which reviews ESG disclosures.
Additionally, in preparation for increased international regulatory interest and requirements on climate risk and ESG reporting, we also formed international ESG Working Groups that are organized with respect to specific
international jurisdictions and include a localized ESG governance structure that ladders up to the enterprise ESG Governance Framework.
The Corporate Sustainability Enterprise ESG team within CA&C, led by the Head of Corporate Sustainability, is responsible for coordination of climate-related issues across the company. The team works closely with
business units to monitor climate-related issues and opportunities, emissions reduction efforts, energy efficiency initiatives, climate-related product innovations, colleague engagement, and other initiatives in alignment with
our ESG Strategy.
For 2023, the Strategic category of our annual scorecard included a metric to continue to progress on key ESG goals, linking executive compensation with our ESG goals.
For more information on Executive Compensation, see the Our Corporate Governance Framework section in the 2023-2024 ESG Report and the 2024 Proxy Statement.

2. Strategy
2a. Describe the climate- American Express takes a strategic approach to managing the impacts of climate change, considering the risks and opportunities across the short-term, medium-term, and long-term. In 2024 we updated our time horizon
related risks and definitions as follows to better align with the time horizons on which we conduct our climate risk identification and assessment:
opportunities the
organization has identified • Short-term: From 0-3 years to 0-5 years
over the short-, medium-, • Medium-term: From 3-6 years to 5-10 years
and long-term
• Long-term: From 6-10+ years to 10+ years
We have conducted analyses of current and potential climate-related physical and transition risks and opportunities to our operations, supply chain, and business activities.
Physical Risks
A qualitative climate-related physical risk assessment performed in 2020 evaluated potential acute and chronic risks and opportunities associated with the physical impacts of climate change on key operations across
several time horizons including under historic conditions (1990-2018) and medium-term (2035) and long-term (2060) projections and applied to future climate projects from the Intergovernmental Panel on Climate
Change’s (IPCC) Representative Concentration Pathway (RCP) 8.5 scenario. The potential physical risks include flooding due to sea level rise and extreme precipitation, cyclonic storm threats, drought, and extreme
temperatures across some of our critical sites. These threats could affect operations at our global headquarters, data centers, call centers, offices, and third-party supplier card manufacturing sites. Additionally, a
quantitative physical risk assessment was conducted in 2023 for the UK, to evaluate potential risks (acute and chronic) and opportunities associated with the physical impacts of climate change. The risks assessed included
drought, wind, cold, wildfire, and flood.
Transition Risks
A qualitative climate-related transition risk assessment conducted in 2021 evaluated three scenarios from the International Energy Agency (IEA) to analyze the impact of transition risks on our company’s potential future
revenues and costs between 2025 and 2040. We assessed transition risks and opportunities associated with current and emerging regulations, technology advances to transition to a low-carbon future, and public demand
and reputational risks. Using the timeframe between 2025 and 2040, we identified potential short-, medium-, and long-term risks including current regulations and carbon pricing; emerging regulations related to enhanced
emissions reporting requirements; shifting consumer preferences; reputational risks; increased operating costs; impacts to travel patterns; and geographic or location-based risks.
Opportunities
In our 2020 and 2021 assessments, we identified climate-related opportunities in the short-, medium-, and long-term across the timeframe between 2025 and 2040 that may have financial or strategic impacts on our
business. Opportunities include maintaining carbon neutrality, continuing to invest in energy efficiency projects, onsite renewable electricity generation, renewable Energy Attribute Certificates (EACs), and carbon offsets.
Across our value chain, climate-related opportunities exist through innovation and investments in research and development for low-carbon products and services. To respond to changes in consumer preferences, American
Express invests in research and development to build and enhance relevant products and services.
In 2019, we launched the first American Express Card manufactured from 70% reclaimed plastic collected from beaches and coastal communities, which reduces GHG emissions and energy and water consumption during
manufacturing compared to virgin plastic. We also introduced a Card Take Back Program, which enables US Card Members to send back expired or non-working cards to American Express for recycling. We have recycled
more than three million cards since 2019, including cards returned by Card Members. In 2022, we set a goal for the vast majority of plastic cards issued by American Express to be made of at least 70% recycled or reclaimed
plastic by the end of 2024, which can help avoid virgin plastics introduced into the environment. From 2022 through 2023, the company issued 12 million cards in 15 jurisdictions (including Australia, Canada, France,
Germany, Italy, Spain, the UK, and the US) that were made from at least 70% recycled or reclaimed plastics. We continue to expand cards made from recycled or reclaimed plastics globally.
2b. Describe the impact of Climate-related risks and opportunities inform our business, strategy, and financial planning across our direct operations, products and services, funding, and supply chain. The Climate Solutions pillar of our ESG Strategy
climate-related risks and includes goals to enhance the management of climate-related risks and opportunities across our business, commit to net-zero emissions in alignment with the Science Based Targets initiative, and pilot low-carbon product
opportunities on the innovations.
organization’s businesses,
strategy, and financial Our strategy and financial planning have been influenced by climate-related physical and transition risks over the short-, medium-, and long-term, including those associated with emerging regulations and acute and chronic
planning physical risks. Climate-related risks are assessed based on both quantitative and qualitative factors to determine their potential impact.
Net-Zero: In 2021, American Express committed to net-zero emissions in alignment with the SBTi. In 2022, we submitted near- and long-term emissions reduction targets to SBTi for evaluation and feedback. As the SBTi’s
methodology for net-zero requirements and standards related to emissions accounting evolved, we have continued to engage in an active dialogue with the SBTi to better understand their updated guidelines and
implications for our emissions profile. As a result of this process, we adjusted our greenhouse gas (GHG) inventory to address the SBTi’s feedback and worked across our business lines to set revised targets that align with
the SBTi’s updated Net-Zero Standard.
In August 2024, the SBTi validated American Express’ net-zero target, consisting of both near-term and long-term emissions reduction targets. The SBTi also validated American Express’ near-term partner engagement
target. Our updated targets now reflect a commitment to net-zero emissions by 2050 in alignment with the SBTi and incorporate ongoing learnings about our emissions profile across the value chain and the relationship of
those emissions to evolving science-based standards.17
In achieving SBTi validation, we are joining a coalition of over 5,000 companies that have set and validated science-based targets with the SBTi.
Operations: Climate-related opportunities across our operations include reducing operating costs and environmental impacts at our global facilities by improving energy, water, and resource efficiency, and leveraging climate
policies and tax incentives to expand onsite renewable energy. In 2023 we continued to power our operations with 100% renewable electricity following the technical guidance from RE100 and maintained Carbon Neutral
certified operations through renewable energy credits, carbon offsets, reduced GHG emissions, and onsite solar.18 We also achieved green building certification across 55% of our operations.19 These investments and
initiatives are factored into our annual financial planning processes.
Products and Services: To respond to changes in consumer preferences, we invest in research and development to develop and enhance our products and services. One of our Climate Solutions objectives is to enable our
customers and partners to transition to a low-carbon economy through the development of new capabilities, supported by a goal to pilot low-carbon product innovations, including carbon tracking and offset solutions.
For select Corporate clients, American Express offers two products that can help them better understand and manage their own carbon footprint. The American Express Carbon Footprint Tool allows for select Corporate
clients to track estimated carbon emissions associated with spend across air travel, ground transportation, hotel stays, food and beverage, and retail. The Carbon Footprint Tool20 applies conversion factors and standards
from various governmental and private organizations to a company’s spend on its American Express Corporate Product Program. The Tool can be accessed when clients log in to Commercial Insights, a suite of tools offered
to American Express’ largest Corporate clients. The Corporate Carbon Offset Referral Suite provides US Corporate clients with a list of carbon offset providers curated by American Express. Participating companies may
elect to work with such provider(s) to purchase carbon offsets through investments in large-scale carbon projects, which can help manage their estimated carbon footprint.
For more information on our Climate Solutions pillar, refer to the Climate Solutions section in our 2023-2024 ESG Report.
17 The emissions included in our SBTi-validated targets are determined in accordance with the SBTI’s minimum target boundaries as provided in their Corporate Net-Zero Standard, which, among other things, generally cover 95% of Scope 1 and 2 emissions for both near- and long-term targets, and 67% and 90% of Scope 3 emissions for near- and long-term targets,
respectively. Scope 3 emissions reflected in our net-zero and Scope 3 emissions reductions targets include those emissions from purchased goods and services, capital goods, fuel and energy-related activities, waste generated in operations, employee business travel, employee commuting, and investments. Emissions related to goods or services provided by third parties
in connection with the Membership Rewards program and cobrand cards are addressed separately through our near-term partner engagement target rather than as part of our net-zero and Scope 3 emissions reduction targets. Our near-term partner engagement target – that partners representing 75% of these Membership Rewards and cobrand card-related emissions
have science-based targets by 2028 – reflects emissions that are outside of SBTi’s minimum boundary for Scope 3, Category 1 (purchased goods and services) emissions. Emissions with partners that are included within SBTi’s minimum boundary for Scope 3, Category 1, are included in our net-zero and Scope 3 emissions reduction targets. Refer to SBTi’s Corporate Net-
Zero Standard for more information regarding SBTi’s minimum boundaries.
18 Maintained CarbonNeutral® certified operations for Scope 1 (direct emissions from sources owned or controlled by American Express), Scope 2 (indirect location-based and market-based emissions), and Scope 3 (waste and employee business travel) emissions through renewable energy credits, carbon offsets, and reduced GHG emissions. Operations include all our
managed facilities, field sites, and data centers. Managed facilities are individual properties operationally managed by our global real estate team and housing critical business functions. Field sites are individual properties that are not operationally managed by our global real estate team but directly by our business units. They are typically smaller sites, less than 30,000
square feet (including airport lounges, foreign exchange kiosks, and sales offices) that are owned or leased by American Express. For more detailed data on our energy consumption, renewable energy, and Scope 1, 2, and Scope 3 emissions, see the Environmental Performance Data Summary and Limited Assurance Statement of GHG Emissions in the Supporting Data
Section in our 2023-2024 ESG Report.
19 Green building certified percentage is represented by the total year-end square footage certified out of total year-end building square footage. This includes leased or owned facilities actively occupied by American Express (excluding parking lot square footage) that have achieved certification under a global or locally recognized third-party environmental building
certification system as meeting their performance criteria (LEED, BREEAM, NABERS, GreenMark, HQE, and Effinergie+).
20 The estimated information provided by the Carbon Footprint Tool is for generalized informational purposes only and does not constitute financial, tax, accounting, legal or other professional advice on any subject matter.
2c. Describe the resilience of Our ESG governance framework (including our climate risk management governance framework), Climate Solutions pillar of our ESG strategy, and qualitative and quantitative climate risk scenario analyses demonstrate our
the organization’s strategy, progress to enhance climate risk management and opportunities across our business.
taking into consideration
different climate-related We aim to minimize our climate impact and manage our climate-related risks and opportunities; enable our customers and partners to transition to a low-carbon economy through the development of new capabilities; and
scenarios, including a 2oC support community programs and initiatives to help build more climate resilient and equitable communities.
or lower scenario
In 2020, we conducted a qualitative climate-related physical risk assessment that evaluated potential threats and mitigation opportunities to critical business sites across our global operations, supply chain, and revenue
sources both under historic conditions and applied to future climate projections from the IPCC’s Representative Concentration Pathway (RCP) 8.5 scenario. Each site was examined for seven potential acute and chronic
risks from the physical impacts of climate change: 1) increasing temperatures; 2) sea level rise; 3) precipitation changes; 4) flooding; 5) cyclonic events; 6) extended drought; and 7) extreme temperatures.
In 2021, we conducted a qualitative climate-related transition risk assessment that evaluated the impact of three future scenarios from the IEA compatible with a 1.5°C, 2-3°C, 6°C pathway on countries essential to our
business operations against 2025- and 2040-time horizons. The assessment evaluated the impact of transition risks to our potential future revenues and costs associated with capital expenditures and capital allocation
strategies over short- and long-term horizons.
In 2023, we conducted a quantitative physical risk assessment for six UK facilities, which included the data and operating center in Brighton and offices in London and Burgess Hill. The risks assessed included drought, wind,
cold, wildfire and flood. The findings indicated there are potential losses stemming from physical climate hazards impacting the facilities across the time horizons, but these losses did not exceed our UK legal entity and
enterprise governance risk thresholds.
3. Risk Management
3a. Describe the organization’s American Express management establishes risk management policies and procedures to identify, assess, measure, and manage key risks facing the company. ESG risks, including climate-related risks, are currently
processes for identifying identified as an “emerging risk” within our risk governance framework.
and assessing climate-
related risks We define climate-related risks as:
1 Transition Risks: Risks that arise from efforts to transition to a lower-carbon economy.
2 Physical Risks: Risks resulting from climate change can be event driven (acute physical risks) or from longer-term shifts in climatic patterns (chronic physical risk). Acute physical risks arise from weather-related events
such as storms, floods, drought, or heatwaves, which are increasing in severity and frequency. Chronic physical risks arise from longer-term shifts in climatic patterns including changes in precipitation and temperature
which could lead to seal level rise, reduced water availability, biodiversity loss, and changes in soil productivity.
Climate-related risks are interconnected and overarching across all risk types as they may manifest as credit risk, operational risk, market risk, liquidity risk, and other risk types.
To identify and assess climate-related risks, we conducted qualitative climate-related physical and transition risk and opportunity assessments to understand the current and potential impacts of climate change to our direct
business operations, supply chain, and financial activities. We also consider current and emerging climate regulations, technology, legal, and reputational risks and qualitative factors such as disruptions to our operations,
impacts on our colleagues, and damage to our brand.
3b. Describe the organization’s ESG risks, including climate-related risks, are included in our ERM framework and climate-related risks are currently managed as part of our ERM process.
processes for managing
climate-related risks The ESG Steering Committee, comprised of senior leaders across the organization guides our ESG strategy and related policies and programs and is supported by our ESG Working Groups, including the Climate Solutions
Working Group, Net-Zero Working Group and Climate Risk Management Working Group, with the Climate Risk Management Working Group also having direct accountability to the Enterprise Risk Management Committee.
The working groups consider climate-related risks in connection with developing climate-related goals and operational strategies.
The Climate Risk Team has developed a roadmap to support the climate risk management program. The Climate Risk Team is responsible for key global activities (including those impacting the company), such as:
• Identification, quantification, and monitoring of climate risk;
• Integration of climate risk into the risk management framework; and
• Risk frameworks and processes.
In 2024, we put in a place a Climate Risk Management Standard to establish an enterprise-wide framework to effectively identify, assess, measure, manage, monitor, and report climate-related financial risks across the
business, operations, and activities of the company.
In certain jurisdictions where we have existing or emerging ESG or climate risk regulatory requirements, such as the UK, we have conducted voluntary climate risk trainings for certain first- and second-line risk management
colleagues.
3c. Describe how processes We have a comprehensive ERM program to identify, aggregate, monitor, and manage risks. The program also defines our risk appetite, governance, culture, and capabilities. ESG risks, including climate-related risks, are
for identifying, assessing, currently identified as an “emerging risk” within our risk governance framework. The implementation and execution of the ERM program is headed by our Chief Risk Officer. The ERMC, chaired by our Chief Risk Officer, is the
and managing climate- highest-level management committee to oversee all firm-wide risks and is responsible for risk governance, risk oversight, and risk appetite. The ERMC reviews key risk exposures, trends and concentrations, significant
related risks are integrated
compliance matters, and provides guidance on the steps to monitor, control, and report major risks. The Climate Risk Management Working Group, composed of cross-functional representation with direct oversight
into the organization’s
overall risk management specifically to address evolving regulatory expectations on management of climate-related financial risks, is directly accountable to the ERMC.
The Climate Risk Team works closely with risk specialists, business areas, and functions to facilitate knowledge sharing and to provide reports and subject matter expertise to the ERMC, ESG Steering Committee, and ESG
Working Groups, including international ESG Working Groups.
In addition, the Asset Liability Committee, chaired by our Chief Financial Officer, is responsible for managing our capital, funding and liquidity, investment, market risk, and asset/liability activities in accordance with our
policies and in compliance with applicable regulatory requirements.
The ESG Steering Committee, comprised of senior leadership, discuss ESG topics and climate-related risks, opportunities, and strategies to advance our ESG goals.
Transition risks and opportunities, including current and emerging regulations, disclosure requirements, legal and reputational risks, and customer requirements are considered by teams including Global Real Estate and
Workplace Experience, Global Risk and Compliance, General Counsel’s Organization, Finance, Technology, CA&C, Corporate Sustainability, and ESG Teams.
Physical risks and opportunities, including extreme weather events and natural disasters, are identified and measured for severity as part of our business continuity planning and primarily overseen by our Global Real Estate
and Workplace Experience and Technology Teams. Disaster Recovery and Business Continuity Plans are developed and updated regularly to ensure steps are in place to identify and respond before, during, and after a
service continuity event. Our facility and data center teams review these established procedures and controls, test them annually, and certify key equipment and systems operations to help support the uninterrupted
operation of our data centers during localized weather events. Our facility infrastructure is monitored 24/7 and test results are tracked and reported. Our US-based data center facilities are ISO-certified to ensure that
environmental risks and/or opportunities are identified and prioritized. To maintain resiliency and business continuity in our offices and data centers, we factor climate-related physical risks into our short-, medium-, and
long-term real estate strategies. In addition, we evaluate qualitative climate-related transition risks that may impact our global operations, including current and emerging regulations. These climate-related risks influence our
operational strategy, and we have identified opportunities to minimize these risks, including by maintaining carbon neutral operations and continuing to invest in energy efficiency projects and renewable electricity.

4. Metrics and Targets
4a. Disclose the metrics used We track and disclose climate-related metrics, including energy, purchased and onsite renewable energy, and Scope 1, 2, and 3 (Category 5 – Waste and Category 6 – Business Travel) GHG emissions, as well as performance
by the organizations to against our Climate Solutions goals outlined in section 4c. We also disclose GHG emissions intensity per revenue, per total annual average building square footage, and per colleague.
assess climate-related risks
and opportunities in line For more information on our GHG emissions data for 2023 and 2022, refer to the Environmental Performance Data Summary and Progress on Our Climate Solutions Goals in our 2023-2024 ESG Report.
with its strategy and risk
management process
4b. Disclose Scope 1, 2, and We track and disclose our Scope 1, 2, and 3 (Category 5 – Waste and Category 6 – Business Travel) GHG emissions annually. Emissions are calculated in alignment with the Greenhouse Gas Protocol’s operational control
if appropriate, Scope 3 approach and third-party verified using the ISO14064-3 standard. In 2023, we maintained CarbonNeutral® certified operations, in alignment with the CarbonNeutral Protocol, a leading third-party framework and our global
greenhouse gas (GHG)
operations continued to be powered by 100% renewable electricity following the technical guidance from RE100.21
emissions, and the
related risks For more information on our GHG emissions data for 2023 and 2022, refer to the Environmental Performance Data Summary in our 2023-2024 ESG Report.
4c. Describe the targets used We aim to minimize the impact of our operations on the environment. In 2021, we developed goals across our ESG strategy’s three pillars: Financial Confidence, Climate Solutions, and Diversity, Equity, and Inclusion. Our
by the organization to Climate Solutions pillar includes strategic objectives and goals to minimize our climate impact, manage our climate-related risks and opportunities, enable our customers and partners to transition to a low-carbon economy
manage climate-related through the development of new capabilities across our company, and support community programs and initiatives to help build more climate resilient and equitable communities.
risks and opportunities
and performance Our Climate Solutions pillar includes the following goals:
against targets
• Commit to net-zero emissions in alignment with the Science Based Targets initiative (SBTi)
• Enhance the management of climate-related risks and opportunities across our business
• Pilot low-carbon product innovations, including carbon tracking and offset solutions
• Provide at least $10 million to support initiatives, partnerships, and programs that address the adverse effects of climate change and pollution on communities from 2021 through 2025
• Engage our colleagues in sustainability initiatives through the Green2Gether program
For more information on progress on our goals, refer to Progress on Our Climate Solutions Goals and the Environmental Performance Data Summary in our 2023-2024 ESG Report.
21 Refer to note 18 above for more information.

2023-2024 SASB Index
American Express Sustainability Accounting Standards Board (SASB) Index

This Index reflects our report in accordance with Industry Standards Version 2018–10 issued by the Sustainability Accounting Standards Board (SASB). Our disclosures under those standards are based on three SICS industries that are
most closely aligned with our mix of businesses: Consumer Finance (FN-CF), Commercial Banks (FN-CB), and Software and IT Services (TC-SI). Unless otherwise noted, all data and descriptions are reported for the American Express
Company on a consolidated basis where applicable and not just the businesses or segments relevant to a particular industry.
We do not currently disclose all metrics included in the standards for these three SICS industries but will continue to evaluate them in the future. Our commitment is to provide investors with useful, relevant, and meaningful sustainability
information and we may evolve our disclosures on these SASB topics over time. All reported data is as of and for the year ended December 31, 2023, unless otherwise noted.
While most information is found in our 2023-2024 ESG Report, other primary sources include our 2023 Annual Report on Form 10-K, 2024 Proxy Statement, 2023 CDP Climate Change Response, and American Express website.
SASB Topic Accounting Metric Code Response
Business Ethics Total amount of monetary losses as a result FN-CB-510a.1 F Form 10-K Note 12: Contingencies and Commitments pages 129-130
of legal proceedings associated with fraud,
insider trading, anti-trust, anti-competitive
behavior, market manipulation,
malpractice, or other related financial
industry laws or regulations
Description of whistleblower policies and FN-CB-510a.2 • Our Business Ethics page 58

procedures • Key Policies page 74
• American Express AEMP17–Whistleblower Claims Policy
Customer Privacy Number of account holders whose FN-CF-220a.1 American Express does not report a metric on the bases specified in the standard. American Express’ online Privacy Center and its Privacy Statement describe the
information is used for secondary purposes TC-SI-220a.2 information we collect from our customers and how we use it.
Total amount of monetary losses as a result FN-CF-220a.2 American Express discloses material legal and regulatory proceedings in Form 10-K Note 12: Contingencies and Commitments pages 129-130
of legal proceedings associated with TC-SI-220a.3
customer privacy
Data Privacy and Description of policies and practices TC-SI-220a.1 • Protecting our Customers’ Data Privacy and Financial Security page 25
Freedom of relating to behavioral advertising and user
Expression • American Express Privacy Center
privacy
Data Security (1) Number of data breaches, (2) FN-CF-230a.1 American Express’ information and cybersecurity program is designed to (i) ensure the security, confidentiality, integrity, and availability of our information and
percentage involving personally identifiable FN-CB-230a.1 information systems; (ii) protect against any anticipated threats or hazards to the security, confidentiality, or availability of such information and information systems;
information (PII), (3) number of account TC-SI-230a.1 and (iii) protect against unauthorized access to or use of such information or information systems that could result in substantial harm or inconvenience to us, our
holders affected colleagues, or our customers. Our technology risk and information security program is built upon a foundation of advanced security technology, employs a highly
trained team of experts, and is designed to operate in alignment with global regulatory requirements. The program deploys multiple layers of controls, including
embedding security into out technology investments, signed to identify, protect, detect, respond to, and recover from information security and cybersecurity
incidents.
American Express does not report a metric on the bases specified in the standard, but information on cybersecurity regulation, risks, and risk management can be found:
• Protecting our Customers’ Data Privacy and Financial Security page 25
• Form 10-K pages 18-19, 28-29, 32-33, 37-38, 73
Card-related fraud losses from (1) card-not- FN-CF-230a.2 Card Member and merchant-related fraud losses are included in Form 10-K Note 18: Service Fees and Other Revenue and Other Expenses page 143
present fraud and (2) card-present
and other fraud
Description of approach to identifying and FN-CB-230a.2 • Protecting our Customers’ Data Privacy and Financial Security page 25
addressing data security risks FN-CF-230a.3
TC-SI-230a.2 • 2024 Proxy Statement page 22
• American Express Online Privacy Disclosures
Environmental (1) Total energy consumed, (2) percentage TC-SI-330a.4 Environmental Performance Data Summary pages 66-68
Footprint of Hardware grid electricity, (3) percentage renewable
Infrastructure 1) Total energy consumed: 327, 439MWh
2) Total Percentage Grid Electricity: 77%
3) Percentage renewable electricity: 100%, Percentage of renewable energy: 77%
Discussion of the integration of TC-SI-330a.5 Renewable Energy at our Offices and Data Centers page 31
environmental considerations into strategic
planning for data center needs
Financial Inclusion (1) Number and (2) amount of loans FN-CB-240a.1 From 2021 through 2023, we have made or committed capital to more than $1.1 billion in investments, community development loans, and grants through The
and Capacity Building outstanding qualified to programs designed American Express Center for Community Development, which is responsible for American Express National Bank’s Community Reinvestment Act activities. This
to promote small business and community funding, which exceeds our goal of investing $500 million toward resilient and equitable communities from 2021 through 2025, have been directed toward affordable
development housing, including rental and homeownership opportunities for low- and moderate-income individuals; economic development activities that support small
businesses, minority-owned depository institutions, and community development financial institutions; and grants that support organizations focused on building
financial confidence through activities such as home ownership workshops, increasing financial literacy for school-age children, and community projects targeting
financial accessibility and inclusion.
• Supporting Economic Growth and Resilience in Communities page 19
In 2024, we announced a new initiative to expand support for small businesses with $100 million in total grant funding from 2023 through 2028. As part of this new
initiative, we are helping small businesses grow, thrive, and, when impacted by natural disasters and climate events, recover stronger. To date, we have already
committed over $35 million in grants to support this initiative.
• $100 Million Grant Initiative to Back Small Businesses page 9
Number of participants in financial literacy FN-CB-240a.4 Financial literacy programs and initiatives to support small businesses are discussed in this report.
initiatives for unbanked, underbanked, or • Financial Confidence pages 12-26
underserved customers
Incorporation of Description of approach to incorporation of FN-CB-410a.2 • Managing Climate Risks and Opportunities page 35
Environmental, Social, environmental, social, and governance
and Governance • Fair Lending and Financing page 59
(ESG) factors in credit analysis
Factors in Credit • 2023-2024 TCFD Index page 75-81
Analysis
Recruiting and Employee engagement as a percentage TC-SI-330a.2 We engage our colleagues regularly, including through initiatives and an annual internal colleague survey. Highlights from our 2023 annual Colleague Experience
Managing a Global, Survey include:
Diverse, and Skilled
Workforce 91% of our colleagues who participated in the survey would recommend American Express as a great place to work; 90% believe diverse perspectives are valued on
their team; and 91% feel supported by their leader in making decisions about their well-being.
Additionally, there are mandatory trainings for all global colleagues. Completion rates for certain mandatory trainings can be found throughout the 2023-2024 ESG
Report: Training on Cybersecurity, Data Protection, and Data Privacy page 25, Our Business Ethics page 58, and Fair Lending and Financing page 59.
Percentage of gender and racial/ethnic TC-SI-330a.3 • Global Workforce Diversity page 46

group representation for (1) management, • 2023 US Workforce Diversity and 2022 Global Gender Diversity page 70
(2) technical staff, and (3) all other
employees • 2023 EEO-1 Data page 71
Selling Practices Percentage of total remuneration for FN-CF-270a.1 An explanation of our compensation programs can be found in our 2024 Proxy Statement in the Compensation Discussion and Analysis section pages 48–93;
covered employees that is variable and information on our stock option and award programs can be found in Form 10-K Note 10: Stock-Based Compensation pages 126-127.
linked to the amount of products and
services sold
Approval rate for (1) credit and (2) pre-paid FN-CF-270a.2 American Express has a global Card Member base and FICO scores are not available in all regions or for all customer types. As part of our Financial Confidence pillar,
products for applicants with FICO scores we have an objective to empower individuals to build and maintain their financial well-being, while providing robust account security and a goal to provide access to
above and below 660 credit to at least 4 million underrepresented individuals from 2021 through 2025.
• Empowering Individuals to Enhance Financial Confidence pages 22-23
• Fair Lending and Financing page 59
(1) Number of complaints filed with the FN-CF-270a.4 CFPB Consumer Complaint Database
Consumer Financial Protection Bureau
(CFPB), (2) percentage with monetary or
nonmonetary relief, (3) percentage
disputed by consumer, and (4) percentage
that resulted in investigation by the CFPB
Total amount of monetary losses as a result FN-CF-270a.5 American Express discloses material legal and regulatory proceedings in Form 10-K Note 12: Contingencies and Commitments pages 129-130
of legal proceedings associated with selling
and servicing of products
Systemic Risk Global Systemically Important Bank (G-SIB) FN-CB-550a.1 National Information Center website—American Express Company RSSD ID: 1275216
Management score, by category
Description of approach to incorporation of FN-CB-550a.2 Form 10-K page 14

results of mandatory and voluntary stress
tests into capital adequacy planning, long-
term corporate strategy, and other
business activities
Managing Systemic Description of business continuity risks TC-SI-550.a.2 • Managing Climate Risks and Opportunities page 35
Risks from Technology related to disruption of operations
Disruptions • Form 10-K pages 22-36
Activity Metrics Number of unique consumers with an active FN-CF-000.A (1) The number of basic and total cards-in-force worldwide and related information are provided in Form 10-K on pages 2, 3, 48, 54, 57, 60. Definitions of these
(1) credit card account and (2) pre-paid metrics can be found on page 82 of the Form 10-K.
debit card account (2) American Express does not report a metric for pre-paid debit card accounts.
Number of (1) credit card accounts and (2) FN-CF-000.B (1) The number of basic and total cards-in-force worldwide and related information are provided in Form 10-K on pages 2, 3, 48, 54, 57, 60. Definitions of these
pre-paid debit card accounts metrics can be found on page 82 of the Form 10-K.
(2) American Express does not report a metric for pre-paid debit card accounts.
(1) Number and (2) value of loans by FN-CB-000.B Form 10-K Table 7: Selected Credit-Related Statistical Information on page 49, and individual business unit segment results for US Consumer Services on pages
segment: (a) personal, (b) small business, 52-54, Commercial Services on pages 55-57 and International Card Services on pages 58-60, and Global Merchant and Network Services on page 61.
and (c) corporate
2023-2024 GRI Index
The American Express 2023-2024 ESG Report references the Global Reporting Initiative (GRI) Standards: Core Option. In addition, we included disclosures from the Financial Services Sector Supplement. The following index outlines the
location of the information required for each GRI disclosure. While most information is found in this report, other primary sources referenced include: 2023 Annual Report on Form 10-K, 2024 Proxy Statement, 2023 CDP Climate Change
Response, and American Express website.
Code GRI Disclosure Reference/Location
General Disclosures
GRI 2: General Disclosures 2021
2-1 Organizational Details American Express Company
200 Vesey Street
New York, NY 10285
Form 10-K Item 1
2-2 Entities included in the organization’s sustainability reporting About This Report page 3, Form 10-K Item 1
2-3 Reporting period, frequency and contact point January 1, 2023–December 31, 2023. In some cases, we share highlights from initiatives that were launched in early 2024 to provide more up-to-date information.
Frequency: Annual
Contact: corporate.sustainability@aexp.com
2-4 Restatements of information Environmental Performance Data Summary pages 66-68
2-5 External assurance We assure report content through an internal review process, including executive oversight of subject matter reviews and validation. Apex Companies, LLC (Apex)
was engaged to conduct an independent verification of the energy consumption and greenhouse gas emissions reported by American Express for the calendar
year 2023. Limited Assurance Statement of GHG Emissions page 69
2-6 Activities, value chain, and other business relationships Our Approach to Corporate Sustainability pages 6-11, Operating a Responsible Global Supply Chain page 60, 2024 Proxy Statement, Form 10-K Item 1
2-7 and 2-8 Employees As of December 31, 2023, American Express employed approximately 74,600 colleagues, Global Workforce Diversity page 46, 2023 US Workforce Diversity and 2023
Global Gender Diversity page 70, 2023 EEO-1 Data page 71, Colleague Career Growth and Development page 72, Supporting Our Colleagues’ Holistic Health and Well-
being page 73, Form 10-K Item 1
2-9 Governance structure and composition Governance and Operating Responsibly page 56-60, 2024 Proxy Statement pages 3-28, Corporate Governance Principles
2-10 Nomination and selection of the highest governance body Our Corporate Governance Framework page 57, 2024 Proxy Statement pages 14-15, Corporate Governance Principles
2-11 Chair of the highest governance body Stephen J. Squeri Chairman and Chief Executive Officer, 2024 Proxy Statement page 11
2-12 Role of the highest governance body in overseeing the management of ESG Governance page 7, Governance and Operating Responsibly page 56-60, 2024 Proxy Statement pages 17-25
impacts
2-13 Delegation of responsibility for management of impacts ESG Governance page 7
2-14 Role of the highest governance body in sustainability reporting ESG Governance page 7

General Disclosures
GRI 2: General Disclosures 2021
2-15 Conflicts of interest 2024 Proxy Statement pages 14-26 and 33,
Code of Business Conduct for Members of the Board of Directors
2-16 Communications of critical concerns Our Business Ethics page 58, Code of Conduct, Amex Ethics Hotline
2-17 Collective knowledge of the highest governance body 2024 Proxy Statement pages 7-13
2-18 Evaluation of the performance of the highest governance body 2024 Proxy Statement pages 15-16
2-19 Remuneration policies Executive Compensation page 57, 2024 Proxy Statement pages 48-93
2-20 Process to determine remuneration 2024 Proxy Statement pages 48-69
2-21 Annual total compensation ratio 2024 Proxy Statement page 89
2-22 Statement on sustainable development strategy A Message from Our Chairman and CEO page 4
2-23 Policy commitments Our Business Ethics page 58, Policy Engagement page 60, Key Policies page 74, Corporate Governance Principles, Code of Conduct, Human Rights Statement,
American Express Policy Engagement and Political Activity
2-24 Embedding policy commitments Key Policies page 74, Governance and Operating Responsibly page 56-60, Code of Conduct, Corporate Governance Principles
2-25 Processes to remediate negative impacts Governance and Operating Responsibly page 56-60, Engaging Our Stakeholders in ESG Efforts page 63, Code of Conduct, Corporate Governance Principles
2-26 Mechanisms for seeking advice and raising concerns Our Business Ethics page 58, Code of Conduct, Amex Ethics Hotline, Corporate Governance Principles
2-27 Compliance with laws and regulations Form 10-K Note 12: Contingencies and Commitments pages 129-130
2-28 Membership associations Organizations We Work With on ESG Matters page 64
2-29 Approach to stakeholder engagement Our Priority ESG Issues page 62, Engaging Our Stakeholders in ESG Efforts page 63
2-30 Collective bargaining agreements We have a small number of employees which were subject to collective bargaining agreements in 2023. We believe that relations with our employees are positive.
GRI 3: Material Topics 2021
3-1 Process to determine material topics Our Priority ESG Issues page 62
3-2 List of material topics Our Priority ESG Issues page 62
3-3 Management of material topics 2023-2024 ESG Report


Economic Disclosures
201-1 Direct economic value generated and distributed Form 10-K Item 7
201-2 Financial implications and other risks and opportunities due to climate Moving Toward Net-Zero Emissions pages 30-34, Managing Climate Risks and Opportunities page 35, 2023-2024 TCFD Index pages 75-81, Form 10-K Item 1A
change
201-3 Defined benefit plan obligations and other retirement plans Form 10-K Note 11: Retirement Plans page 128, American Express Colleague Benefits Website: Retirement
GRI 203: Indirect Economic Impacts 2016
203-1 Infrastructure investments and services supported Our $1 Billion Sustainability Financing page 10, Supporting Economic Growth and Resilience in Communities page 19, Supporting Underrepresented-Owned Businesses
pages 50-52
203-2 Significant indirect economic impacts Managing Climate Risks and Opportunities page 35
GRI 205: Anti-Corruption 2016
203-1 Infrastructure investments and services supported Our Business Ethics page 58, Key Policies page 74, Code of Conduct
203-2 Significant indirect economic impacts Our Business Ethics page 58, Key Policies page 74, Code of Conduct.
All colleagues must complete anti-corruption and bribery training tied to their annual compensation that includes information about applicable laws and
regulations for their location. In 2023, 99.9% of in-scope American Express colleagues completed the annual Anti-Bribery and Corruption (ABC) Training.
GRI 206: Anti-competitive Behavior 2016
206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly Form 10-K Note 12: Contingencies and Commitments pages 129-130, Code of Conduct
practices
Environmental Disclosures
GRI 301: Materials 2016
301-2 Recycled input materials used Our $1 Billion Sustainability Financing page 10, Promoting a Circular Economy and Expanding Recycled Plastic Cards page 37
GRI 302: Energy 2016
302-1 Energy consumption within the organization Climate Solutions pages 28-34, Environmental Performance Data Summary pages 66-68
302-3 Energy intensity Climate Solutions pages 28-34, Environmental Performance Data Summary pages 66-68
302-4 Reduction of energy consumption Climate Solutions pages 28-34, Environmental Performance Data Summary pages 66-68
GRI 303: Water and Effluents 2016
303-5 Water Consumption Environmental Performance Data Summary pages 66-68

GRI 305: Emissions 2016
305-1 Direct (Scope 1) GHG emissions Environmental Performance Data Summary pages 66-68
305-2 Energy indirect (Scope 2) GHG emissions Environmental Performance Data Summary pages 66-68
305-3 Other indirect (Scope 3) GHG emissions Environmental Performance Data Summary pages 66-68
305-4 GHG emissions intensity Environmental Performance Data Summary pages 66-68
305-5 Reduction of GHG emissions Climate Solutions pages 28-34, Environmental Performance Data Summary pages 66-68
GRI 306: Waste 2020
306-1 Waste generation and specific waste-related impacts Environmental Performance Data Summary pages 66-68
306-2 Management of significant waste-related impacts We are working to reduce and divert landfill-bound waste and manage water consumption from our operations. In 2023, the overall waste diversion rate from landfills
across our managed facilities where waste data is reported was 57%, an increase from 54% in 2022. Waste generation and recycling data are reported only for
managed facilities where measured data is available. Waste and recycling data for 2023 represents approximately 66% (4,552,755 ft2) of the global managed facility
footprint in 2023.
306-3 Waste generated Environmental Performance Data Summary pages 66-68
306-4 Waste diverted from disposal Environmental Performance Data Summary pages 66-68
306-5 Waste directed to disposal Environmental Performance Data Summary pages 66-68
Social Disclosures
GRI 401: Employment 2016
401-1 New employee hires and employee turnover Hiring, Promotions, and Retention page 46
401-2 Benefits provided to full-time employees that are not provided Supporting Our Colleagues’ Holistic Health and Well-being page 73, American Express Colleague Benefits Website
to temporary or part-time employees
401-3 Parental leave Supporting Our Colleagues’ Holistic Health and Well-being page 73, American Express Colleague Benefits Website: Parental Leave
GRI 403: Occupational Health and Safety 2018
403-1 Occupational health and safety management system Maintaining Healthy and Safe Workplaces Globally page 33, Supporting Our Colleagues’ Holistic Health and Well-Being page 73
403-3 Occupational Health Services Supporting Our Colleagues’ Holistic Health and Well-Being page 73
403-4 Worker participation, consultation, and communication Maintaining Healthy and Safe Workplaces Globally page 33, Supporting Our Colleagues’ Holistic Health and Well-Being page 73, American Express Colleague Benefits
on occupational health and safety Website
403-6 Promotion of worker health Supporting Our Colleagues’ Holistic Health and Well-Being page 73

GRI 404: Training and Education 2016
404-1 Average hours of training per year per employee 14.8 hours of mandatory training on average per in-scope colleague in 2023
404-2 Programs for upgrading employee skills and transition assistance Career Growth and Development page 72
programs
404-3 Percentage of employees receiving regular performance Career Growth and Development page 72, 2024 Proxy Statement page 42
and career development reviews
GRI 405: Diversity and Equal Opportunity 2016

405-1 Diversity of governance bodies and employees Global Workforce Diversity, Board of Directors Demographics page 46, 2023 US Workforce Diversity and 2023 Global Gender Diversity page 70, 2023 EEO-1 Data page
71, 2024 Proxy Statement pages 3-6
405-2 Ratio of basic salary and remuneration of women to men Pay Equity page 45
GRI 413: Local Communities 2016
413-1 Operations with local community engagement, impact assessments, 2023-2024 ESG Report
and development programs
GRI 414: Supplier Social Assessments 2018

414-1 New suppliers that were screened using social criteria Supplier Diversity pages 50-51, Operating a Responsible Global Supply Chain page 60
GRI 415: Public Policy 2016
415-1 Political Contributions Policy Engagement page 60, Key Policies page 74, American Express Policy Engagement and Political Activity, American Express Company Political Contributions
Report
GRI 417: Marketing and Labeling 2016
417-1 Requirements for product and service information and labeling Serving Our Customers Responsibly page 59
GRI 418: Customer Privacy 2016
418-1 Substantiated complaints concerning breaches of customer privacy and American Express does not report a metric on the bases specified in the standard. Learn more about our customer privacy practices: Protecting Our Customers’ Data
losses of customer data Privacy and Financial Security page 25
Financial Services Sector Supplement 2008

FS2 Procedures for assessing and screening environmental and social risks in Managing Climate Risks and Opportunities page 35, 2023-2024 TCFD Index pages 75-81
business lines
FS6 Percentage of the portfolio for business lines by specific region, size, and Form 10-K Note 24
by sector
FS8 Monetary value of products and services designed to deliver a specific Our $1 Billion Sustainability Financing page 10, Supporting Our Customers in the Transition to a Low-Carbon Future pages 36-37, Fair Lending and Financing and
environmental benefit for each business line broken down by purpose Investing Activities page 59
FS14 Initiatives to improve access to financial services for disadvantaged Financial Confidence pages 12-26
people
Thank you for
reading our
2023-2024 Environmental,
Social, and Governance Report
For more information, visit go.amex/esg
We value feedback from our stakeholders. If you would like to get

in touch, please email corporate.sustainability@aexp.com.

AXP 2023 2024 ESG Report

Uploaded by

Copyright:

Available Formats

AXP 2023 2024 ESG Report

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

AXP 2023 2024 ESG Report

Uploaded by

Copyright:

Available Formats

2023-2024 Environmental,

Social, and Governance Report

Financial Confidence 12 Governance and Operating Responsibly 56

About this report

A Message from our Chairman and CEO

We achieved the majority

highlighted here. Information through 2023 2 Initiative (SBTi)

6.3 Million (R)

EXCEEDED IN PROGRESS EXCEEDED

ESG Governance ESG GOVERNANCE FRAMEWORK

Business Units across the Company

Our ESG Strategy

The initiative includes:

Backing Small: Expanding our existing programs

Building Resilience: Helping small businesses

Small Business Disaster Recovery: Supporting

In 2022, American Express SUSTAINABILITY NOTES PROCEEDS

For more information, refer to our 2024 Sustainability

Awards & Recognitions

#4 #8 #11 CDP (Climate): B

#1 #7 100% MSCI (ESG) RATING: AA

#14 #3 Gender Equality

Our vision for this

Progress on our Financial

STRATEGIC OBJECTIVE GOAL STATUS PROGRESS

Backing Small Businesses

30,000+ event MTLàTABLE. As part of this event, eligible Card

Shop Small in Mexico & Argentina Shop Small Europe

Shop Small Across the Asia-Pacific Region

Backing Small Grants

Supporting Economic Growth

— Rendering of Platform 1500 Apartments in Salt Lake City.

Enhancing the Financial

INCREASING DIGITAL SOLUTIONS TO SUPPORT SMALL BUSINESSES SINCE 1987

Supporting Cash Management

American Express Business Blueprint Streamlining Payments and Processes

Throughout 2023 and to-date, we continued to work

We aim to empower individuals to MyCredit Guide® Credit Intel Zogo

Since we introduced MyCredit Guide in 2018, 8.2 million

Providing access to credit is an Helping Global Consumers Gain Access to

This process involves using only a soft credit inquiry to

Protecting Our Customers’ Data Privacy

Technology Risk and Information Security Program

Our vision for this

Progress on our Climate

STRATEGIC OBJECTIVE GOAL STATUS PROGRESS

Moving Toward Net-Zero Emissions

SBTi VALIDATED SCIENCE BASED TARGETS2

Progress and Transition of our Maintaining CarbonNeutral® certified operations is

Operating an Environmentally and Aligning with Climate Standards and Frameworks

sector based on our sustainable procurement practices.

of direct marketing, customer communications,

Managing Climate Risks & Opportunities

pillar, we continue to make

Supporting our Customers in the

We believe we have an important role to Greener Footprint in our Lounges

Promoting a Circular Economy

We have continued to make progress towards our goal

Our Card Take Back Program enables US Card