Cheat Sheet5 Support Team Performance

Support Team Performance
Scrum ceremonies Agile ceremonies
Sprint planning Product strategy meeting
• Team and product owner plan • Product owner shares the

work for the current sprint. product vision.
• Scrum master or senior scrum
master facilitates the planning
session.
Daily scrum Daily stand-up or stand-up

• Team holds a daily stand-up • Team conducts a status
meeting. meeting.
• Team members discuss work, • Meeting is timeboxed, limited
request assistance, and assess to 5 to 15 minutes.
progress toward the goal. • Not necessarily daily
• Not a status meeting
Sprint review (can include

demo)
Backlog refinement
• Held at the end of each sprint
• Team, product owner, • Product owner prioritizes
stakeholders, or customers items on backlog.
review progress and give
feedback.
Sprint retrospective Project retrospective
• Team identifies and plans • Team reviews work and

improvements in performance processes at the end of a
and collaboration. project.
• Similar to lessons learned
Scope validation: Process of customer

acceptance of completed deliverables
Predictive project life cycle

• Acceptance criteria
Adaptive project life cycle

• Definition of Ready (DoR)
• Definition of Done (DoD)
• Acceptance criteria
• Iteration reviews
Hybrid project life cycle

• Any combination of the above
Evaluate and Manage Quality
Predictive projects
• Team members dislike and avoid work.

• Team members avoid increased responsibility.
• Team members need direction.
Adaptive projects
• Team, customer, and product owner set and meet the quality
goal and metrics.
• Feedback from iterations monitor quality continuously
• Quality performance is measured with:
• Service Level Agreements (SLAs)
• KPIs
• Contractual measures
• Quality methods or frameworks, such as Lean Six Sigma
Quality Control Tools
Data Gathering Tools Data Analysis Tools
• Checklists or check sheets • Performance reviews

• Statistical sampling • Root cause analysis
• Questionnaires
• Surveys
Data Representation Tools
• Cause-and-effect diagrams
• Scatter diagrams
• Control charts
• Histograms
• Pareto charts
Tailor performance measurement to the project
context and stakeholders:
• Percentage of work completed

Scope
• Change requests
• Actual duration of work against projected start and

Schedule finish dates
• Actual costs
Budget
• Procurements vs. needs
• Team allocations, availability, or procurement

Resources • Performance appraisals of team, including vendors
• Contract management
• Technical performance
Quality • Defects
Performance reports
Earned value
Milestone schedule Quality reports management (EVM)
reports
High-level
Charts and reports Graphs and values
visualization of
based on the quality based on EVM
progress on work
metrics collected equations
against planned dates
Variance analysis Work performance

Dashboards
reports reports
Physical or electronic
representation of Physical or electronic
Graphs and their work performance progress summaries,
analysis comparing information compiled usually with visuals
actual results to in project documents, or graphics to
expected results intended to generate represent the larger
decisions, actions, or dataset
awareness
EVM Measures for Cost Control
Is the project on budget? How efficient is your project?
Calculate cost variance (CV) to Calculate cost performance index

find the current amount of (CPI) to measure the cost efficiency
budget deficit or surplus. of budgeted resources.
𝐄𝐕
𝐂𝐕 = 𝐄𝐕 − 𝐀𝐂 𝐂𝐏𝐈 =
𝐀𝐂
Project over Project under Project over Project under

budget budget budget budget
CV value=0, CPI value = 1.0,

project on budget project on budget
EVM Measures for Schedule Control
Is the project progressing How efficiently is the

on schedule? team working?
Schedule variance measures Schedule performance index

performance by calculating the measures efficiency by calculating
difference between EV and PV the ratio of EV to PV
𝐄𝐕
𝐒𝐕 = 𝐄𝐕 − 𝐏𝐕 𝐒𝐏𝐈 =
𝐏𝐕
Project over Project under Project over Project under

budget budget budget budget
CV value=0, CPI value = 1.0,

project on budget project on budget
How much more cost is

What will be the project cost
required to complete the
in total?
remainder of the project?
Use Estimate At Use Estimate To

Completion (EAC) Complete (ETC)
Based on: Based on:

• CPI: Current spending efficiency • CPI
• BAC: Budget at completion • AC (actual cost)
𝐁𝐀𝐂
𝐄𝐀𝐂 = 𝐄𝐓𝐂 = 𝐄𝐀𝐂 − 𝐀𝐂
𝐂𝐏𝐈
Charts and graphs are visual representations of
the team’s progress.
Burn-down chart (Iteration) is used to track the work to be completed

within an iteration.
The burn-up chart (Release) shows the accumulated progress of

completed work and is updated after each iteration.
The continuous flow approach

measures the following:
Done • WIP: Measure of work in

Started progress but not completed
Queued BACKLOG
• Lead time: Length of time work

item goes through the entire
process
• Cycle time: Length of time

work item is being worked on
• Throughput: Number of items

entering or exiting the system
The Cumulative Flow Diagram
Change Management Process Flowchart
Change
request form
Change initiators
Log change request
Send rejection notice
Change
request passes
filter? Rejected
Accepted
No
Deliverable
affected?
Yes
Prepare impact statement
Moderate impact: PM Major impact: PM,

Minor impact: PM
and stakeholder sponsor, and
reviews
review stakeholder review
Rebalance the
project
Execute the
change
Build and Yes No

Change
communicate authorized?
the change

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Support Team Performance

Scrum ceremonies Agile ceremonies

Sprint planning Product strategy meeting

• Team and product owner plan • Product owner shares the

Daily scrum Daily stand-up or stand-up

Sprint review (can include

Sprint retrospective Project retrospective

• Team identifies and plans • Team reviews work and

Scope validation: Process of customer

Predictive project life cycle

Adaptive project life cycle

Hybrid project life cycle

Evaluate and Manage Quality

• Team members dislike and avoid work.

Quality Control Tools

Data Gathering Tools Data Analysis Tools

• Checklists or check sheets • Performance reviews

Data Representation Tools

• Percentage of work completed

• Actual duration of work against projected start and

• Team allocations, availability, or procurement

Variance analysis Work performance

EVM Measures for Cost Control

Is the project on budget? How efficient is your project?

Calculate cost variance (CV) to Calculate cost performance index

Project over Project under Project over Project under

CV value=0, CPI value = 1.0,

EVM Measures for Schedule Control

Is the project progressing How efficiently is the

Schedule variance measures Schedule performance index

Project over Project under Project over Project under

CV value=0, CPI value = 1.0,

How much more cost is

Use Estimate At Use Estimate To

Based on: Based on:

Burn-down chart (Iteration) is used to track the work to be completed

The burn-up chart (Release) shows the accumulated progress of

The continuous flow approach

Done • WIP: Measure of work in

• Lead time: Length of time work

• Cycle time: Length of time

• Throughput: Number of items

The Cumulative Flow Diagram

Change Management Process Flowchart

Log change request

Send rejection notice

Prepare impact statement

Moderate impact: PM Major impact: PM,

Build and Yes No

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