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Mohammad Ayman Ali Khalifah - Cv

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MOHAMMAD AYMAN ALI KHALIFAH

 00962-795272475  akhalifah99@gmail.com  Amman – Jordan

OBJECTIVE
I am looking for a job to enter a reputable organization where I can benefit from my knowledge, skills and work experience
in your organization. To be in a position to increase my potential as a productive and active individual that delivers high-
quality performance at all times to achieve the organization goal.

WORK EXPERIENCE
 Customer service at Extensya - (floward and Hungerstation account).
 (Jan/2024 - Present)
Functional tasks:
 Answer incoming calls and messages and make outgoing calls with customers in a timely manner.
 Identifying customer needs, clarifying information, and providing available solutions or alternatives.
 Keep records of all conversations in a call center database, or customer management system.
 Follow up with customers to ensure their issues are resolved.

EDUCATION
 Bachelor's. Cyber Security from AlZaytoonah University - Jordan (2021 - 2025)

Certificates
 Cyber security fundamentals from the hope international edu.
 Digital Marketing from Khaled Sabbagh for Training and Consultation.

TECHNICAL SKILLS
 Java.
 Python.

SKILLS
 Administration.
 Team leader.
 Content Management systems.
 Integrating data from various back-end services and databases.
 Developing quality assurance processes.
 Customer service.
 Building Relationships.
 Strategic Planning.
 Negotiation.
 Ability to solve problems.
 Excellent Command of Computer.

LANGUAGES
Arabic (Mother Language) English: (Very Good)

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