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    Sarfaraz_Munshi_resume_sarmunsh_

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    2 views4 pages

    Sarfaraz_Munshi_resume_sarmunsh_

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    coolvinu2013

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    📧 📞

    Sarfaraz Munshi
    sarfarazmunshi75@gmail.com | 8180966573
    LinkedIn: sarfaraz-munshi-2a4b45190

    Professional Summary

    Detail-oriented and results-driven Data Science and Analytics graduate with hands-on
    experience in data analysis, customer support, and problem-solving within fast-paced
    environments. Skilled in Excel for data management, reporting, and analysis, and proficient in
    SQL for database querying. Adept at handling multiple tasks with a strong ability to work
    independently and under pressure. Seeking to leverage technical skills and contribute to the
    team’s success.

    Skills

    Technical Skills:

    ● Microsoft Excel (Advanced: VLOOKUP, PivotTables, Slicer Creation, Complex


    Formulas, Data Validation, Reports)
    ● SQL (Data Querying, Reporting, Optimization)
    ● VBA (Basic Scripting for automation)
    ● Data Analysis (Excel, Statistical Analysis, Trend Identification)
    ● MS Office Suite (Word, PowerPoint, Outlook)
    ● E-commerce Platforms (Experience with Amazon Seller Support)
    ● Problem Solving & Data Interpretation

    Soft Skills:

    ● Strong communication (written and verbal)


    ● Effective multitasking and time management
    ● Conflict resolution and customer service orientation
    ● Collaboration and teamwork
    ● Attention to detail
    ● Ability to thrive in ambiguous and fast-paced environments

    Work Experience

    Seller Support Associate


    Amazon | January 2024 – Present

    ● Support Amazon’s e-commerce platform by identifying trends and providing solutions


    through data interpretation and logical reasoning to improve seller performance.
    ● Execute critical operations and respond to queries raised by sellers, ensuring accurate
    data-driven decisions.
    ● Communicate effectively with cross-functional teams (customer support, business, and
    payment teams) to resolve issues and implement improvements.
    ● Utilize Excel and other MS Office tools to track metrics, identify issues, and generate
    reports for continuous process improvement.
    ● Contribute to team goals through excellent time management, working under pressure,
    and ensuring tools and resources are effectively utilized.

    Customer Service Advisor

    Tech Mahindra Business Pvt Ltd, Pune | September 2021 – Present

    ● Addressed customer needs, resolved service cancellations, and negotiated contract


    renewals with attention to quality and customer satisfaction.
    ● Analyzed customer complaints, offered effective solutions, and communicated through
    various channels, ensuring high service standards.
    ● Coordinated with multiple departments to resolve service-related issues efficiently,
    demonstrating strong multitasking and collaboration skills in a fast-paced environment.
    ● Managed a caseload, using problem-solving and data analysis skills to optimize
    customer experiences and retention.

    Retail Sales Associate

    DHL, Pune | May 2018 – September 2021

    ● Provided product information and sales support to customers, leading to increased sales
    and improved customer satisfaction.
    ● Implemented marketing and sales strategies based on customer behavior analysis,
    using data insights to optimize product placement and promotions.
    ● Resolved customer complaints professionally, maintaining high customer satisfaction
    scores.
    ● Recognized as ‘Sales Associate of the Month’ twice for outstanding performance and
    customer service.

    Academic Projects

    Employee Performance Mapping Using SQL


    ● Designed and implemented SQL queries to analyze employee performance data,
    identifying trends and optimizing the performance tracking system.
    ● Enhanced SQL query efficiency, improving the performance mapping system’s speed
    and accuracy.

    Google App Rating Prediction Model Using Python

    ● Developed a predictive model using Python, Scikit-Learn, and Linear Regression to


    forecast Google app ratings based on features such as user reviews and download
    count.
    ● Utilized libraries like Pandas, NumPy, and Matplotlib to clean data, visualize results,
    and perform analysis.

    Education

    Bachelor’s Degree in Data Science and Data Analytics


    AISC Pune | June 2020 – March 2023

    ● Graduated with 90.5%


    ● Relevant Coursework: Data Analysis, SQL, Machine Learning, Data Visualization,
    Statistical Analysis

    Certifications

    ● Microsoft Excel – Advanced Functions & Formulas


    ● SQL for Data Science
    ● Data Analytics
    ● Data Science

    Volunteer Work & Extracurriculars (Optional)

    ● Participated in university data analysis workshops, contributing to team projects and


    enhancing collaborative skills.
    ● Actively volunteered in community-based initiatives, helping to organize and analyze
    event data for optimization.

    Additional Notes
    ● Available for relocation if required.
    ● Comfortable working with cross-functional teams and managing multiple priorities in
    fast-paced environments.

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