Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 14 views

    new agents feedback

    Uploaded by

    timohitkuntal01

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    new agents feedback

    Uploaded by

    timohitkuntal01
    14 views6 pages

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    14 views6 pages

    new agents feedback

    Uploaded by

    timohitkuntal01

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    You are on page 1of 6

    agent_username Reviews

    yogesh.thakur taking good call everything is good (call opening , closing, create urgency, empathy, call handling)
    ajaykumar Taking good call but sometimes call disconnected by himself without any reasons or not make efforts to ma
    amit.kumar sometime dispostion is wrong and calls is good
    aditya.jaiswal taking good calls but need to make more effort, tell customer to make the payment right now of possible it
    prashant.kumar sometimes wrong disposition (voicemail call disposed in rpc-dis), call blank for 10-12 sec
    govind.kumar taking good calls
    naveen.kumar
    neha.neha calls is average but there is some hesitation on call also calls goes blank for 10-15 sec, sometimes wrong dis
    deepikayadav taking average calls sometimes her calls goes blank for 10-15 sec when connected to third party or rpc and
    diksha.shukla call blank for 10-15 sec, not focused on call, call handling not proper
    md. Suleman call drop by himself, dead air calls
    empathy, call handling)
    easons or not make efforts to make the payment

    payment right now of possible it can build your credit history or cibil also good
    for 10-12 sec

    10-15 sec, sometimes wrong dispose


    nnected to third party or rpc and not making any effort for on call payment
    agent_username lender_id_ref contacted_on contact_disposition_type disposition_outcome
    anurag.tomer 197752839938 9179020342 NOCON DIS
    yogesh.thakur 177495829465 9493332266 RPC DIS
    aditya.jaiswal 107531532096 9540934613 TPC EM_DIS
    prashant.kumar 181323828668 9000545126 NOCON DIS

    neha.neha 125616872347 8851428880 NOCON NCS


    deepikayadav 103959462859 7870989161 NOCON VM

    anurag.tomer 122780321237 7566193926 NOCON DIS


    prashant.kumar 195577976888 9014281956 NOCON DIS

    amit.kumar 102406161919 8952810786 RPC DIS


    neha.neha 105593893420 9480081606 RPC DIS
    anurag.tomer 101363746696 9082503245 NOCON DIS

    anurag.tomer 105360119659 9842719232 NOCON DIS

    neha.neha 103847013791 6001039337 NOCON DIS


    aditya.jaiswal 128196523964 9413879207 TPC EM_DIS

    mohd.suleman 114819179577 7297806776 WPC WRG_PHONE


    neha.neha 175013397245 8425031002 NOCON NCS

    deepikayadav 168103454703 9081579379 TPC DIS_WO_VFY

    mohd.suleman 141826235768 9178590634 WPC WRG_PHONE

    mohd.suleman 157822055155 6396533055 WPC WRG_PHONE

    mohd.suleman 147779866741 9898376679 RPC LM


    amit.kumar 184537491298 7034754759 RPC FLUP
    yogesh.thakur 125611760837 7501696032 RPC DIS

    deepikayadav 109433219080 9136119594 NOCON VM


    naveen.kumar 122639874068 7075886353 RPC DIS
    deepikayadav 173966316387 9623123175 NOCON NCS
    deepikayadav 179136889959 9510971534 NOCON NCS

    mohd.suleman 160305226891 8806800534 RPC DIS

    naveen.kumar 111324886058 7076484400 RPC DIS


    deepikayadav 130013942588 9702409336 NOCON NCS
    amit.kumar 145405723109 9430021107 RPC FLUP
    yogesh.thakur 104052565763 8496896505 RPC PTP
    ajaykumar 165143782044 9708827856 RPC PTP
    yogesh.thakur 110874369261 8814885425 RPC PTP
    amit.kumar 101305056028 9447370756 RPC PTP
    aditya.jaiswal 131033851467 8437204000 RPC PTP

    govind.kumar 174994045137 9981025563 RPC CBL


    neha.neha 129252322647 9403057716 RPC CBL
    remarks
    blank call 11 sec
    blank call 11 sec
    blank call 11 sec
    blank call 11 sec
    it should be dispose in voice
    mail
    ok
    no response from agent 13 sec
    call
    12 sec dead air
    it should be dispose in voice
    mail
    ok
    13 sec dead air call

    14 sec no response fromagent

    14 sec no response fromagent


    no response from customer
    greeting is missing, call
    disconnected by agent
    no response from customer
    no response from agent 20 sec
    call, wrong disposition
    please confirm other details
    also to confirm that this is
    wrong phone or not

    not wrong number and provide


    information of cus_exp, call
    disconnected by agent,
    introduce yourself
    call disconnected by agent,
    even not listening customer
    call is ok
    no response from customer
    ok call may be drop at 10 sec
    not 23 sec
    no response from customer
    no response from customer
    16 sec dead air call
    it should be dispose in voice
    mail
    wrong dispose, call should be
    disposed in vm
    no response from customer
    ok
    Good approach
    ok
    ok
    call is ok
    call is ok

    make more efforts to make the


    payment from customer, say
    customer to can it possible to
    make payment right now
    call is ok

    You might also like