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CIN: L65922DL1988PLC033856
MOST IMPORTANT TERMS AND CONDITIONS (MITC)
The Most Important Terms and Conditions (“the MITC”) for the loan (“the Loan”) agreed between the borrowers
as detailed in Annexure A [“the Borrower(s)”] from PNB Housing Finance Limited, a Company incorporated
under the Companies Act, 1956, with corporate identity number L65922DL1988PLC033856 and having its
registered office at 9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi - 110001, (“PNBHFL”) are
mentioned below and are to be read and understood in conjunction with the terms contained in the Sanction
Letter, details of which are more particularly mentioned in Annexure A (“Sanction Letter”), Disbursement
Letter, details of which are more particularly mentioned in Annexure A (“Disbursement Letter”), GTC*1 and
other loan documents which shall be executed in reference to the Loan with PNBHFL (collectively referred to as
the “Loan Documents”).
The MITCs mentioned here are merely indicative and not exhaustive. The Loan shall be governed by the Loan
Documents including the Disbursement Letter. In the event of any contradiction between the terms and conditions
set out herein and the Loan Documents, the terms and conditions of the Loan Documents shall prevail.
Capitalized terms shall have the meaning ascribed thereto in the GTC.
A) LOAN
The Loan shall mean the loan as defined under the Loan Documents. The term of the Loan, its purpose,
the applicable rate of interest, and shall be as set out under the Disbursement Letter. Please read the
Disbursement Letter carefully for specific details. The Loan shall be determined on the basis of the
credit appraisal of the profile, income and valuation of the Security being offered.
The Borrower(s) shall have the right to seek disbursement under the Loan during the Availability Period
only. If the Borrower(s) does not fully draw down the funds during the Availability Period, PNBHFL may
vary the terms of the Disbursement Letter.
Rate of Interest - The rate of interest applicable to the Loan shall be Fixed/ Floating/Fixed to
Floating Rate of Interest.
a) Fixed Rate - In the event the Borrower(s) have opted for a Fixed Rate of interest, the interest
rate shall remain fixed throughout the tenure of the Loan. The applicable Fixed Rate shall be the
prevailing interest rate on the date of disbursement.
b) Floating Rate - In the event the Borrower(s) have opted for the Floating Rate of interest, the
Borrower(s) shall be liable to pay the interest at the Floating Rate +/- the margin (in terms of
%). The Floating rate of interest shall be based on PNBHFR as decided by PNBHFL from time
to time. “PNBHFR” shall mean the applicable reference rate of interest as on the reset date and
reset time frequency as decided by PNBHFL from time to time based on the customer and
product type, prevailing market conditions and guidelines of any statutory authority and/or as
per the internal policy of PNBHFL. Any change in PNBHFR shall be notified by PNBHFL through
its website or account statements or its branches or any such medium as PNBHFL may
consider appropriate.
c) Fixed & Floating Rate – In the event you have opted for Fixed & Floating rate of interest, the
Borrower(s) shall be liable to pay the Fixed Rate of interest for an initial period in the manner
indicated under Clause (a) above and after the said initial period at the Floating Rate in the
manner as indicates under Clause (b) above.
d) At the sole discretion of PNBHFL, the Borrower(s) shall have an option to convert from Fixed
Rate of Interest scheme to a Floating Rate of Interest scheme or vice versa, post payment of
applicable switch charges on the principal outstanding and taxes as applicable at the time of
exercising this option.
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General Terms & Conditions (“GTC”) are registered with the office of Sub-Registrar VII at New Delhi/Delhi, on August 03, 2021 having
Registration Number 294 in Book no 4, Vol. No. 1708 on Page Number 114 to 157 and also at the Sub-Registrar SR V A Hauz Khas New Delhi/
Delhi, on 03 May, 2019 having Registration Number 867 in Book No. 4, Vol No. 463 on Page Number 98 to 151 and also at the Sub-Registrar
VII at Delhi/New Delhi on December 09, 2016 having Registration Number 979 in Book no 4, Vol. No. 1614 on Page Number 57 to 103 and
also at the office of Sub-Registrar at Karnal, Haryana on December 04, 2014 as Document Number 9326 under Book I, Vol. No. 534 at Page
Number 82.
e) Notwithstanding anything to the contrary stated hereinabove, the rate of interest is subject to
revision in terms of the Disbursement Letter to be executed by the Borrower(s) and the same
shall be communicated to the Borrower(s) through Letter, E-mail, and SMS shall be displayed
on the PNBHFL website.
Interest on the Loan will begin to accrue in favor of PNBHFL from the date of the handover of the cheque or from
the date of RTGS, NEFT, pay order / demand draft/ banker’s cheque, postal order as the case may be, irrespective
of the time taken in transit/collection/realization of the disbursed amount by the Borrower(s) or the payee.
PNBHFL shall have the right, at its sole discretion, to reset/revise the Interest Rate, at any time, on account of
changes in , prevalent market practice, money market changes, downgrade of credit rating of the Borrower(s),
reserve requirements, provisioning norms, changes in PNBHFR/Margin or the extant guidelines of PNBHFL or
changes in the NHB/ RBI norms or any other applicable Law.
It is hereby clarified that PNBHFL may exercise its aforesaid right to reset/revise the Interest Rate, any number
of times, as PNBHFL may deem fit, until the repayment of the entire Amounts Due, as per PNBHFL’s satisfaction.
Changes in the interest rates shall be effected only prospectively.
Notwithstanding anything to the contrary stated hereinabove, the rate of interest is subject to revision in terms
of the Disbursement Letter to be executed by you and the same shall be communicated to you through Letter/
E-mail/ SMS/ whatsapp or shall be displayed on the PNBHFL website.
B) TENURE
The Loan tenure shall be fixed at the discretion of PNBHFL which shall depend on the age of the
Borrower(s), risk profile, age of the Property and the specific product/ program opted by the Borrower(s).
The tenure of the Loan may be modified by PNBHFL in its sole discretion at any time during the Loan.
C) FEE AND OTHER CHARGES
For details of the various fees and charges applicable, please refer our website > Customer Service
section. The fee / charges are subject to change at the PNBHFL’s discretion. The Borrower(s) is requested
to refer latest schedule of charges updated under “Fair Practice Code” section of the PNBHFL’s website,
i.e., www.pnbhousing.com, or at the customer notice board of PNBHFL’s branch office at the time of
availing the services.
Version 25.0.0
Effective from 1st April, 2023
SCHEDULE OF CHARGES AND APPLICABLE TAXES FOR RETAIL LOANS
CHARGE TYPE HOME LOAN (INR) NON-HOME LOAN (INR)
Processing Fee* 1% of the loan applied for + GST 2% of the loan applied for + GST
Legal Fee (for loan appraisal) As per actual
Part or Full Prepayment of loan a. NIL- In case property is in the a. NIL- In case property is in the name
(on Floating Rate of Interest) ** name of Individual; of Individual & loan is not a Non-
b. In case property is name of Housing / Business purpose loan
Non-Individual entity, it will be b. 3% of principal prepaid+GST
considered as business - If property is in the name of
purpose loan and a charge of Individual & Purpose is non
2% of Principal paid + GST housing/business
will be applicable c. In case property is name of non-
individual entity, it will be considered
as business purpose loan and a
charge of 3% of principal paid+GST
will be applicable
Part or Full Prepayment of loan a.NIL - In case property is in the
(on Fixed Rate of Interest) ** name of Individual and
Payment is made from own
sources ;
b. In case property is in name of
Individual and payment is
made by/from third party,
charge of 3% of principal 3% - of Principal Pre-paid + GST
prepaid + GST will be
applicable;
c. In case property is name of
Non-Individual entity, it will be
considered as business
purpose loan and a charge of
3% of principal prepaid + GST
will be applicable;
Cheque/NACH Mandate Form a. Rs 750/- + GST (1st Bounce)
Return (Bounce Charges) b. Rs 1000/- + GST (2nd Bounce - Same Instrument Representation)
OVERDUE CHARGES 24% p.a on unpaid EMI for delayed period
Legal Recovery Fees Actuals Actuals
Statement of Account a. Soft copy of Statement can be downloaded free of cost from web/mobile
portal
b. Rs 500/- + GST will be charged if adhoc request received at Branch/on
e-mail
Repayment Schedule Fee a. Soft copy of repayment schedule can be downloaded free of cost from
web/mobile portal;
b. Rs 500/- + GST will be charged, if adhoc request received at Branch/
on E-Mail;
List of Documents Fee a. Nil, If requested within initial 6 months of 1st disbursement ;
Loan Pre-closure statement Rs 750/- + GST Rs 750/- + GST
Provisional Interest Certificate
(for Income tax) for current a) 2 Provisional & 1 Final Interest will be sent through e-mail every year,
financial year free of cost ;
Final Interest Paid Certificate b) Any request received over and above will be charged at Rs 500/- + GST
(for Income tax) for previous per instance;
financial year c) No charge for self-download from Website / Portal / IVR;
Copy of Property Documents Rs 500/- + GST, if received through an e-mail;
Swap of Repayment Free, if moving from PDC mode to NACH mode;
Instructions
D) CANCELLATION
Notwithstanding anything contained herein, PNBHFL shall have the unconditional right to cancel/modify
the undrawn/unavailed/unused portion of the Loan at any time, without any prior notice to the Borrower(s),
for any reason whatsoever including in case of its classification as a non-performing asset or on account
of non-compliance with the terms of Disbursement Letter and Loan Documents. In the event of such
cancellation, all the provisions of the Loan Documents shall continue to be effective and valid for the
already drawn and outstanding portion of the Loan, and the Borrower(s) shall repay the Amounts Due
duly and punctually.
E) SECURITY FOR THE LOAN
i. The Security for the Loan would generally be security interest on the Property being financed
and/ or any other collateral/ interim security as may be required by PNBHFL. The Security
may, inter alia, include guarantee, hypothecation, mortgage, pledge and any other form of
security as deemed fit by PNBHFL.
ii. The Loan shall be secured by first and exclusive charge in favour of PNBHFL on the Property
offered as collateral security (the details whereof are set out in the Loan Documents) which
shall have a clear, marketable and unencumbered title. The Borrower(s) shall produce such
original/copy of title deeds, documents, reports as may be required by PNBHFL. The Borrower(s)
shall bear all the charges payable for the creation of said security and shall take all the steps
required for the perfection thereof, as may be required by PNBHFL. The plan for the construction
of the Property offered as Security shall be approved by the competent authority and the same
shall not be violated by the Borrower(s) or any other person at any point of time during the
currency of the Loan.
iii. The Borrower(s)/Security Provider shall cause the charges created under the Loan Documents
to be registered with the Registrar of Companies in accordance with the Companies Act, 2013
(if required) and rules framed thereunder, CERSAI or under such other applicable Law as may
be applicable, within the prescribed time and furnish the certificate of registration to PNBHFL.
iv. The Borrower(s)/Security Provider shall, if required, provide additional security to secure the
Loan acceptable to PNBHFL which shall be clear, marketable, unencumbered and non-
agricultural property up to Security Cover as specified under the Loan Documents or by PNBHFL
at their sole discretion.
v. The Borrower(s) acknowledges, agrees and confirms that in case Security, rights and title
purported to be created thereby are jeopardized or endangered in any manner whatsoever, the
same shall not result in automatic release of charge by way of mortgage over the Property. The
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Applicable for Lease Rental Discounting (LRD) cases.
Level 2
If the customer is not satisfied with the resolution provided by the Customer Care, he/she may post
their complaint to Regional Grievance Redressal Officers at gro.north@pnbhousing.com /
gro.south@pnbhousing.com or gro.west@pnbhousing.com. The attempt will be to provide a resolution
within 7 working days.
Level 3
If the customer is not satisfied with the resolution provided by the Nodal Officer, he/she may post their
complaint at nodalofficer@pnbhosuing com or executivedirector@pnbhousing.com . The attempt will be
to provide a resolution within 7 working days.
Alternatively, the customers may write to The Grievance Redressal Officer at:-
PNB Housing Finance Ltd.,
9th Floor, Antriksh Bhawan, 22 Kasturba Gandhi Marg, New Delhi – 110001
Note: - Please mention ‘Grievance Redressal’ on the top of the envelope.
Level 4
In case of non-addressal of the complaint to the customer’s satisfaction, within a reasonable period
from the above quarters, the customer may approach National Housing Bank at the address given
below:
National Housing Bank,
Department of Regulation and Supervision, (Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi - 110003
a) https://grids.nhbonline.org.in/ www.nhb.org.in
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Borrower(s) can obtain these services from Branch Customer Service Manager at PNBHFL’s branch office by providing Loan Account
Number and Identity Proof. Alternatively, the Borrower(s) can “Write to us”, under “Customer Care” section of its website, i.e.,
www.pnbhousing.com.
ANNEXURE A
DETAILS OF THE BORROWER(S)
NAME:
ADDRESS:
CONSTITUTION
(INDIVIDUAL/SOLE PROPRIETOR/COMPANY/ HUF/LLP/ PARTNERSHIP FIRM/SOCIETY/TRUST):