loiof8d62f4cb1a6434bb0ff3109c04acb6a

PUBLIC
SAP Marketing Cloud

2024-05-10
Setting Up SAP Marketing Cloud Integration with

SAP Cloud for Customer (1J9)
© 2024 SAP SE or an SAP affiliate company. All rights reserved.
THE BEST RUN

Content
1 Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
2 Document History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 Replicating Business Partner with SOAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
4 Overview of Communication Arrangements and iFlows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
5 Change from Replication of Business Partner with OData to Replication with SOAP. . . . . . . . . 10
6 Preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
6.1 Required Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
6.2 Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
7 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
7.1 Configuration in SAP Marketing Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Create Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Authorizations for Users in SAP Marketing Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up Communication Arrangements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Adapt Business Configuration for Interaction Contacts in SAP Marketing Cloud. . . . . . . . . . . . . . 27
Filter for Campaigns to be Replicated to SAP Cloud for Customer (Optional) . . . . . . . . . . . . . . . 28
Determine Target System Type (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
SAP Application Interface Framework Monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
7.2 Configuration in SAP Cloud for Customer (C4C). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Scoping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Fine Tuning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Communication Language for Data Replication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Set Up Communication System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configure Communication Arrangements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Filter Communication Arrangements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Change the Assignment of Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Assigning Involved Parties for Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Create Attribute and Attribute Set (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Code List Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Create and add an URL Mash-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
7.3 Configuration in SAP Cloud Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Deploy Technical Communication User Data with a Credential Artifact. . . . . . . . . . . . . . . . . . . . 60
Deployment of the Artifacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Setting Up SAP Marketing Cloud Integration with SAP Cloud for Customer (1J9)
2 PUBLIC Content
Configure and Deploy iFlows from SAP Cloud for Customer to SAP Marketing Cloud. . . . . . . . . . 62
Configure and Deploy the iFlows from SAP Marketing Cloud to SAP Cloud for Customer. . . . . . . 65
Maintain Value Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
7.4 Data Loading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Initial Load of Account/ Contact/ Individual Customer to SAP Marketing Cloud. . . . . . . . . . . . . . 75
Initial Load of Business Partner Relationship to SAP Marketing Cloud. . . . . . . . . . . . . . . . . . . . . 76
Initial Load of Business Attribute Set and Assignment to SAP Marketing Cloud (Optional).
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
7.5 Service Ticket Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
8 Status Mapping of Data of SAP Cloud for Customer to Data of SAP Marketing Cloud. . . . . . . 80
9 Extensibility for SAP Business Partner Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

9.1 SAP Cloud Integration with Extension Points in iFlows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
9.2 SAP Marketing Cloud Scenario-Based Extensibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
9.3 SAP Marketing Cloud Business Add-Ins (BAdIs) for Business Partner Integration. . . . . . . . . . . . . . . 82
10 Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
10.1 Maintain Organizational Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
10.2 Finding Required Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
How to get SAP Marketing Cloud Service URL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
How to get SAP Marketing Cloud Client Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
How to get SAP Marketing Cloud System ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
How to get SAP Cloud for Customer System ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
How to get the Integration Flow endpoints in SAP Cloud Integration. . . . . . . . . . . . . . . . . . . . . . 85
How to get the SAP Cloud Integration Runtime URL. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
How to Get the SAP Cloud Integration Client Certificate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
10.3 Monitoring Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Monitoring Messages in SAP Cloud Integration WebUI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Monitor messages in SAP Cloud for Customer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Monitoring Messages in SAP Marketing Cloud. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
10.4 Ticket Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Content PUBLIC 3
1 Purpose
This document describes the configuration steps necessary to integrate SAP Cloud for Customer with SAP
Marketing Cloud using SAP Cloud Integration. It is important that the individual systems being integrated are
already set up and that the connection between the systems is fine.
The document is intended as a guide to help you prepare and apply the necessary steps for successful
integration.
Mapping of Data of SAP Cloud for Customer to Data of SAP Marketing Cloud
The following table provides you with a mapping overview: Correlated objects in SAP Cloud for Customer, and
SAP Marketing Cloud.
SAP Cloud for Customer Mapped Interaction of SAP Marketing Cloud
Account Interaction contact of type Corporate Account
Individual Customer Interaction contact of type Consumer (B2C)
Contact Interaction contact of type Contact (B2B)
Lead Interaction of type MARKETING_LEAD, including product

and interest information
4 PUBLIC Purpose
Opportunity Interaction of type OPPORTUNITY, including product and
interest information
Activity with type Phone Call Interaction of type
• TELEPHONE_OUTBOUND
• TELEPHONE_INBOUND
• TELEPHONE_UNSUCCESSFL
Activity with type Appointment APPOINTMENT
Activity with type Visit APPOINTMENT
Activity with type Task TASK
Attribute Set with Marketing Attributes Marketing Attribute Category
 Note
The replicated information, which is stored in the interactions, and interaction contacts can be used as
attributes in segmentation within SAP Marketing Cloud.
In SAP Marketing Cloud, the replicated business partner information is displayed on contact, and/or
account profile.
Purpose PUBLIC 5
2 Document History
The following table provides an overview of the most important document changes.
Document History
Date Description
2022-07-27 Initial version for SAP Marketing Cloud 2208
6 PUBLIC Document History
3 Replicating Business Partner with SOAP
Business partner are replicated using iflows. The graphic shows how business partners are mapped and
transferred.
 Note
In the following graphics, the replication of business partners from SAP Cloud for Customer to SAP
Marketing Cloud is illustrated. However, it is also possible to replicate business bartners from SAP
Marketing Cloud to SAP Cloud for Customer. When you trigger a lead transfer for a new interaction contact
in MKT, a marketing-generated lead is generated in SAP Cloud for Customer.
For a detailed description of these iFlows, see Overview of Communication Arrangements and iFlows [page
8].
Replicating Business Partner with SOAP PUBLIC 7
4 Overview of Communication
Arrangements and iFlows
Connections between Systems

Communication Arrange-
Communication Arrange- iFlows SAP Cloud ment SAP Cloud for Cus-
ment SAP Marketing Cloud Scenario Integration tomer
SAP_COM_0017 Campaign Header MKT to Replicate Campaign from Campaign Replication from
C4C SAP Marketing SAP Business Suite
Request Campaign Data C4C Request Campaign Interac- Request Campaign Interac-
to MKT tions from SAP Marketing tions from SAP Business
Suite
Activity MKT to C4C Replicate Business Activity Business Activity Replication

from SAP Business Suite
from SAP Marketing
Confirm Business Activity

Replication to SAP Marketing
Activity C4C to MKT Replicate Business Activity to Business Activity Replication

SAP Marketing to SAP Business Suite
Lead from MKT to C4C Replicate Lead with Business Lead Replication from SAP
Business Suite
Partner Address Information
from SAP Marketing
Confirm Lead Replication to

SAP Marketing V2
Lead from C4C to MKT Replicate Marketing Lead to Lead Replication to SAP
SAP Marketing Business Suite
 Note
If your integration is al-
ready set up, please use
V1.
If you are setting up the

integration for the first
time, please use V2.
Opportunity from C4C to Replicate Opportunity to SAP Opportunity Replication to

MKT Marketing SAP Business Suite
Ticket from C4C to MKT Replicate Service Ticket to Service Ticket Replication to
SAP Marketing SAP Business Suite
8 PUBLIC Overview of Communication Arrangements and iFlows
Communication Arrange-
Communication Arrange- iFlows SAP Cloud ment SAP Cloud for Cus-
ment SAP Marketing Cloud Scenario Integration tomer
Marketing Permissions from Request Marketing Permis- Request Marketing Permis-

MKT to C4C sions and Subscriptions from sions and Subscriptions from
Marketing Attributes from Replicate Business Attribute Business Attribute and As-
C4C to MKT signment Replication with
Set to SAP Marketing
SAP Marketing
Replicate Business Attribute
Assignment to SAP Market-
ing
none Value Mapping used in iFlows Value Mapping for SAP Cloud none
for Customer and SAP Mar-
keting Integration
SAP_COM_0045 To allow navigation from the none none

MKT user interface to busi-
ness objects outside MKT, for
example, in C4C
SAP_COM_0003 Marketing Permissions from Replicate Marketing Permis- Marketing Permission Repli-
C4C to MKT (initial load sion to SAP Marketing cation to SAP Business Suite
only!)
SAP_COM_0475 Account, Individual Cus- Replicate Business Partner to Business Partner Replication
tomer and Contact Person to SAP Business Suite
SAP Marketing via Business
from C4C to MKT
Partner Web Services
Replicate Business Partner

Relationship to SAP Market-
ing via Business Partner Web
Services
Confirm Business Partner

Replication from SAP Mar-
keting
Confirm Business Partner

Relationship Replication from
SAP Marketing
SAP_COM_0539 ID Mapping from C4C to MKT Replicate Key Mapping to ID Mapping Replication to
Overview of Communication Arrangements and iFlows PUBLIC 9
5 Change from Replication of Business
Partner with OData to Replication with
SOAP
You have set up and introduced an integration between SAP Cloud for Customer and SAP Marketing Cloud to
replicate accounts, individual customers and contacts making use of OData services.
With the introduction of the new SOAP-based business partner services, consider an update of your integration
scenarios according to the following guidelines:
You need to update to SOAP-based integration if one of the following cases apply:
• You want to make use of Contact-to-Account Relationships in SAP Marketing Cloud (for more information,
see the SAP Marketing Cloud application help at Contact-to-Account Relationships).
• You want to connect more than one SAP Cloud for Customer tenant with one SAP Marketing Cloud tenant
(for more information, see the SAP Community blog How To Integrate Multiple SAP Cloud for Customer
Systems with SAP Marketing Cloud ).
 Note
The SOAP integration does not allow you to merge 2 or more business partners from SAP Cloud for
Customer into 1 interaction contact in SAP Marketing Cloud.
If you have already merged business partners into one interaction contact before, you cannot migrate
those business partners to the SOAP integration. We recommend that you delete these merged interaction
contacts in SAP Marketing Cloud, before you start to migrate to SOAP.
You can skip the update to SOAP-based integration and keep your already implemented OData-based
integration if the following applies:
You are happy with your current scenario and do not plan to change anything in future. The pure OData-based
data integration between SAP Cloud for Customer and SAP Marketing Cloud will continue to be supported in
maintenance mode.
Procedure:
1. In SAP Cloud for Customer, configure the Filter Communication Arrangements. For more information, see
Filter Communication Arrangements [page 51].
2. In SAP Cloud for Customer, do the scoping for the ID Mapping service. For more information, see Code
List Mapping [page 55]. Also, create the related communication arrangement. For more information, see
Configure Communication Arrangements [page 47].
3. In SAP Cloud for Customer, the following iFlows have to be changed. Undeploy the old iFlows, and deploy
the new ones.
10 PUBLIC Change from Replication of Business Partner with OData to Replication with SOAP
Old iFlow New iFlow
Replicate Marketing Lead to SAP Marketing Replicate Marketing Lead to SAP Marketing V2 Interface
Confirm Lead Replication to SAP Marketing Confirm Lead Replication to SAP Marketing V2 Interface
Replicate Business Partner Relationship to SAP Marketing Replicate Business Partner Relationship to SAP Marketing
via Business Partner Web Services
Replicate Business Partner to SAP Marketing Replicate Business Partner to SAP Marketing via Business
Partner Web Services
Value Mapping for SAP Cloud for Customer and SAP New values are needed:
Marketing Cloud • BusinessPartnerRoleCode
• BusinessPartnerRelationshipCategoryCode
4. In SAP Cloud Integration, also deploy the following new iFlows.
Newly Created iFlows
Confirm Business Partner Replication from SAP Marketing
Confirm Business Partner Relationship Replication from SAP Marketing
Replicate Key Mapping to SAP Marketing
5. In SAP Marketing Cloud, create the new communication scenarios, Communication Arrangement
SAP_COM_0475 [page 26] and Communication Arrangement for SAP_COM_0539 [page 25].
6.  Remember
Please note, that the SOAP integration does not allow you to merge 2 or more business partners from
SAP Cloud for Customer into 1 interaction contact in SAP Marketing Cloud.
If you have already merged business partners into one interaction contact before, you cannot migrate
those business partners to the SOAP integration. We recommend that you delete these merged
interaction contacts in SAP Marketing Cloud, before you start to migrate to SOAP.
Replicate all accounts, individual customers and contacts via the initial load reports on SAP Cloud for
Customer side. Newly replicated business partner data will be stored under the origin SAP_MKT_BUPA.
For more information, see Initial Load of Account/ Contact/ Individual Customer to SAP Marketing Cloud
[page 75].
7. Business partner data from the old integration setup with OData, is still stored under origin SAP_C4C_BUPA
and must be deleted. To delete the old business partner data, and to finalize the migration, please open a
ticket on the component CEC-MKT-DM-IC and reference this guide.
Change from Replication of Business Partner with OData to Replication with SOAP PUBLIC 11
6 Preparation
6.1 Required Information
During the activities described in this guide, you will be required to enter or provide system-specific
information. To ensure a smooth and efficient integration to SAP Marketing Cloud, we recommend that you
have the information listed in the table below at hand prior to starting the integration process.
Information Required:
SAP Marketing Cloud Tenant Details
SAP Cloud Integration tenant details
SAP Cloud for Customer Tenant Details
 Note
To know more about the release notes with regards to SAP Cloud Integration content information for
Marketing integration refer to the SAP note:2432847 .
6.2 Prerequisites
It is mandatory that scope item SAP Marketing Cloud Integration with SAP Cloud for Customer (1J9) is active.
You can check this in the App Manage Your Solution under View Solution Scope. If the scope item is not active,
please request the activation via BCP – Ticket Component: XX-S4C-OPR-SRV.
You should have access to your SAP Marketing Cloud tenant. This includes:
• Initial user and access information for your SAP Marketing Cloud.
You should have access to SAP Cloud Integration system. This includes:
• Initial user and access information for your SAP Cloud Integration tenant.
• SAP Cloud Integration tenant certificate.
You should have access to SAP Cloud for Customer system. This includes:
• Initial user and access information for your SAP Cloud for Customer tenant.
Optionally, you can download the SAP Cloud Integration certificate from Operations View Keystore , then
choose Select and download certificate sap_cloudintegrationcertificate.
12 PUBLIC Preparation
7 Configuration
The following sections describe all settings required for this scope item. These can be divided into groups:
• Prerequisite settings that should be checked and which are delivered by SAP
• Communication Arrangement set-up
7.1 Configuration in SAP Marketing Cloud
7.1.1 Prerequisites
Before doing the configuration in SAP Marketing Cloud, you need to have the administrator business user,
which contains the business catalog SAP_CORE_BC_COM (Communication Management), for example the
business role SAP_BR_ADMINISTRATOR (Administrator).
If you use the administrator to log on to the system, you can find these three applications in Communication
Management.
 Note
SAP Marketing Cloud scope item JC0 - Marketing Lead Management and Activities for Sales is a
prerequisite for running the business processes for integrations.
Configuration PUBLIC 13
7.1.2 Create Users
Overview
The key user in SAP Marketing Cloud system is used for creating campaigns, leads, and monitoring, and so on.
 Note
If you have integrated SAP SuccessFactors Employee Central with SAP Marketing Cloud, you can assign an
existing employee as a business user and continue with the next chapter.
Procedure
1. Access the SAP Marketing Cloud system and log in as an Administrator.

2. Choose Maintain Employees from Employee – Master Data
3. To create a new employee, choose Add.
4. Choose Upload and choose Delimiter Comma and choose Download Template.
5. Delete the sample data and update the Key Users Details and save the file. For an example, see the table
below.
 Note
Current Date is needed for the column StartDate
Field Value Example
Employee ID <A valid ID for the Employee> M12345
Last Name <A valid name> MarketingExpert
Create Business User <Enter X if you need to create a business user X
Valid From <Current Date with YYYYMMDD format> 20170303
Valid To <Valid End Date with YYYYMMDD format> 99991231
UserName <A valid user name> MarketingExpert
6. Browse for the file and choose Upload.

7. You can see the below message in case import is successful.
8. Log in to SAP Marketing Cloud system with UserName - MarketingExpert provided in the import file and
initial password as Initial1! Change the password during first logon.
14 PUBLIC Configuration
 Note
All users details maintained in the file imported during Import Employee steps above will have same
initial password (Initial1!) which needs to be changed during the first logon to the SAP Marketing Cloud
system.
7.1.3 Authorizations for Users in SAP Marketing Cloud
Procedure
1. Access the SAP Marketing Cloud system and log in as an Administrator.

2. Choose Maintain Business Users under Identity and Access Management
3. Search your KEYUSER (Example: MARKETINGEXPERT) in the Search tab and choose to open it.
4. Click Add to assign business roles as required.

To know the roles to be assigned, see Business Roles and Apps in SAP Marketing Cloud.
5. Choose Save.
7.1.4 Setting up Communication Arrangements
Depending on your scenario, you need to activate different communication arrangements in SAP Marketing
Cloud.
1. Create a technical communication user.
2. Define communication systems for SAP Cloud Integration and SAP Cloud for Customer.
3. Maintain all the communication arrangements that you need for your scenario.
7.1.4.1 Create Technical Communication User
Overview
The communication user defined in the SAP Marketing Cloud system is used for inbound communication and
for the processing of messages in the system. Technically the user is needed to call SOAP services in SAP
Marketing Cloud from SAP Cloud Integration.
Prerequisites
As an administrator, your user should have the catalog role ID SAP_CORE_BC_COM assigned in the SAP
Marketing Cloud tenant.
Procedure
1. Log on to the SAP Marketing Cloud system and log in as a Administrator.

2. Choose the Maintain Communication Users.
3. Choose New.
4. On the next screen, maintain the following values and choose Create.
User Data
User Name <user name> for example: CODINTEG
Description Marketing Cloud Communication User
Password <password>
5. If you want to use the certificate-based authentication in the direction of SAP Cloud Integration to SAP
Marketing Cloud (inbound communication messages to SAP Marketing Cloud), select Upload and upload
the SAP Cloud Integration client certificate here.
6. Choose Create.
7.1.4.2 Define Communication Systems
Use
The communication system is used to define the host name of the SAP Cloud Integration tenant and to
assign users for the inbound (from SAP Cloud Integration to SAP Marketing Cloud) and outbound (from SAP
Marketing Cloud to SAP Cloud Integration) communication.
A second communication system with the host name of the SAP Cloud for Customer system is needed to
enable the navigation from SAP Marketing Cloud to SAP Cloud for Customer. No communication user is
needed here.
7.1.4.2.1 Communication System for SAP Cloud
Integration (SAP Cloud for Customer Integration)
Procedure
1. Log on to your SAP Marketing Cloud system as an Administrator.

2. Choose the Communication Systems app under Communication Management.
3. Choose New.
4. For System Name, enter any descriptive name and Choose Create.
5. In the Technical Data section, enter the details of your SAP Cloud Integration tenant in the Host Name
field. You can find it in the email forSAP Cloud Integration tenant provisioning, for example, <tenant>-
iflmap.hana.ondemand.com).
6. Enter the SAP Cloud for Customer's My System ID in the Logical System.
7. Enter the SAP Cloud for Customer's My System ID in the Business System.
8. Under the User for Inbound Communication, choose Add.
9. If you want to use certificate-based authentication between SAP Cloud Integration and SAP Marketing
Cloud, choose SSL Client Certificate as authentication method. Select the User Name to which you have
associated the SAP Cloud Integration Client Certificate. For more information, refer to chapter Create
Technical Communication User [page 16].
10. Choose OK.
11. Under User for Outbound Communication, choose Add.
12. Choose:
• Authentication Method: SSL Client Certificate
• Certificate Type: Default Client Certificate
Choose Download Certificate. Save the downloaded file and convert it in the following way:
• Open the downloaded certificate.
• Choose Details.
• Choose Copy To File.
• The Certificate Export Wizard opens.
• Choose DER encoded binary X.509 (.CER) as file format.
• Specify the name of the file you want to export.
• Finish the download.
13. Choose Create.
14. Choose Save.
15. The CER file can later be used and uploaded to SAP Cloud Integration system for each iFlow. For more
information, see Configure and Deploy iFlows from SAP Cloud for Customer to SAP Marketing Cloud [page
62].
7.1.4.2.2 Communication system for SAP Cloud for
Customer (UI Navigation)
Procedure
1. Choose New.
2. Enter a new System ID and relevant System Name and choose Create.
3. Maintain the Host Name in section Technical Data of the fully qualified SAP Cloud for Customer UI server.
4. Choose Save.
7.1.4.2.3 Define Communication System for SAP Marketing

Cloud
The communication system defined in the SAP Marketing Cloud system is used as the source or target system.
Procedure
1. Access the SAP Marketing Cloud system and log on as Administrator.

2. Choose Communication Systems under Communication Management.
3. On the next screen, choose New. The following screen appears.
4. 4. Enter the System ID. Optionally, you can enter the ID to recognize the integration system, which is
connected with the SAP Marketing Cloud system. Enter a descriptive name in the System Name field.
5. Choose Create.
6. In the Host Name field, enter the SAP Runtime URL without HTTPS://
7. As Logical System ID, enter the SAP tenant ID.
8. As Business System ID, enter the SAP tenant ID.
9. Under User for Inbound Communication, choose Add.
10. Choose an Authentication Method as per your requirements and specify a relevant user name. Choose OK.
11. Under User for Outbound Communication, choose the user name and Authentication Method as per your
requirements.
12. Choose Create.

13. Choose Save.
7.1.4.3 Maintaining Communication Arrangements
Use
For SAP Marketing Cloud to communicate with SAP Cloud for Customer and SAP Cloud Integration, you must
set up several communication arrangements.
Depending on your scenario, you need to activate different communication arrangements in SAP Marketing
Cloud.
Prerequisites
In the SAP Marketing Cloud system, the administrator user has the catalog role ID SAP_CORE_BC_COM.
7.1.4.3.1 Communication Arrangement SAP_COM_0017 for
SAP Cloud Integration (SAP Cloud for Customer
Integration)
The communication arrangement SAP_COM_0017 (Marketing - Presales/Sales Integration) allows the

replication of transactional data between SAP Marketing Cloud and SAP Cloud for Customer.
For more information about the corresponding iFlows, see Overview of Communication Arrangements and
iFlows [page 8].
Procedure
1. Log on to the SAP Fiori Launchpad as an administrator and open the app Communication Arrangements.
2. Click New.
3. Choose the scenario SAP_COM_0017 from the value help.
4. Enter an Arrangement Name.
5. Click Create.
6. Maintain Common Data.
1. Select the communication system you created earlier. For more information, see Communication
System for SAP Cloud Integration (SAP Cloud for Customer Integration) [page 18].
7. Maintain Additional Properties.

1. Under Target System Type, verify SAP_C4C as the property value. In SAP Marketing Cloud system,
only one communication arrangement Marketing - Presales/Sales Integration with target system type
SAP_C4C can be active.
2. If you want to transfer campaign information from SAP Marketing Cloud to SAP Cloud for Customer,
enter X (Active) for Campaign Transfer to Sales.
3. Fields First Origin of Contact ID, Second Origin of Contact ID, Third Origin of Contact ID must be left
empty.
8. Verify the entries for Inbound Communication. The communication user maintained in the communication
system is entered according to your Communication System.
9. Verify the entries for Outbound Communication. The communication user maintained in the
communication system is entered according to your Communication System.
10. Maintain Outbound Services.
1. Verify that the Service Status is flagged as Active and the Port has the value 443.
2. To export the following objects, enter the paths to the service endpoints of the services you want to
use:
Activity Path
Export Leads /cxf/yMKT/C4C/

LeadReplicationRequest_Out
Export Activities /cxf/yMKT/C4C/ActivityReplicationOut
Export Campaigns /cxf/yMKT/C4C/

CampaignReplicationNotification_Out_E
XT
11. Choose Save.
7.1.4.3.2 Communication Arrangement SAP_COM_0045

for SAP Cloud for Customer (UI Navigation)
The communication arrangement SAP_COM_0045 (Marketing - Presales/Sales UI Integration) allows

navigation from the SAP Marketing Cloud user interface to business objects in SAP Cloud for Customer such
as leads, opportunities, phone calls and visits.
Procedure
2. Click New.
5. Click Create.
6. Maintain Common Data.
1. Enter the communication system that you created earlier. For more information, see Communication
system for SAP Cloud for Customer (UI Navigation) [page 19].
7. The outbound communication can be left out.
8. Maintain outbound services.
1. Verify that the Service Status is flagged as Active, the Port is filled with vaule 443 and the Path is filled
with /.
9. Choose Save .
7.1.4.3.3 Communication Arrangement for SAP_COM_0539
The communication arrangement SAP_COM_0539 (Key Mapping Hub Integration) allows to create mappings
between object instances by connecting their object IDs. This enables the identification of objects from SAP
Marketing Cloud and SAP Cloud for Customer during data replication.
iFlows [page 8].
The Communication Arrangement defined in SAP Marketing Cloud systems enables key users to create and
edit communication arrangements that your company has set up with a communication partner.
 Note
When setting up the communication arrangement, please make sure your user has authorization for both
SAP_COM_0539 and SAP_COM_0475.
If the user does not have both authorization for SAP_COM_0539 and SAP_COM_0475, the key mapping
import will not work.
Procedure
2. Click New.
5. Click Create.
6. Enter the communication system that you created earlier. For more information, see, Communication
7. Under Inbound Communication, choose a User.
8. Under Outbound Communication, choose a User.
 Note
Ensure that the Service Status checkbox is not set to Active!
9. Choose Save.
The communication arrangement SAP_COM_0475 (Marketing - Business Partner Integration) allows the
replication of core business partner and complex business partner relations from SAP Cloud for Customer
to SAP Marketing Cloud.
iFlows [page 8].
 Note
When setting up the communication arrangement, please make sure your user has authorization for both
SAP_COM_539 and SAP_COM_475.
If the user does not have both authorization for SAP_COM_539 and SAP_COM_475, the key mapping
import will not work.
2. Click New.
5. Click Create.
6. Enter the communication system that you created earlier. For more information, see, Communication
7. Under Additional Properties, set the Property Value X for Integration with C4C enabled.
8. Under Outbound Services, overwrite the Path for Business Partner - Send Confirmation from SAP S/4HANA
Cloud to Client with /cxf/yMKT/C4C/BusinessPartnerSUITEBulkReplicateConfirmation_Out.
9. Under Outbound Services, overwrite the Path for BP Relationship -
Send Confirmation from SAP S/4HANA Cloud to Client with /cxf/yMKT/C4C/
BusinessPartnerRelationshipSUITEBulkReplicateConfirmation_Out.
10. Choose Save.
The communication arrangement SAP_COM_0003 (Marketing - Master Data Integration) allows the replication
of permission data from SAP Cloud for Customer to SAP Marketing Cloud (initial load only!).
iFlows [page 8].
2. Click New.
5. Click Create.
6. Enter the communication system that you created earlier. For more information, see Communication
7. Choose Save.
7.1.5 Adapt Business Configuration for Interaction Contacts

in SAP Marketing Cloud
 Note
This activity is just needed if you are using the SOAP-based integration scenarios for Business Partner and
Business Partner Relationship replication.
Log on as SAP Business Configuration Expert in you SAP Marketing Cloud System.
Open the application ‘Manage your Solution’, select ‘Configure your Solution’ and open Item Name ‘Contacts
and profiles’ with step ‘OriginContactID-configure’.
For this integration scenario it is necessary that the Source Business System of the Business Partner and the
Object ID Type are maintained for the Origin ID of the Interaction Contact. Please ensure that for the following
Interaction Origin IDs the Business System and the Object type are maintained as mentioned below:
Interaction Contact Interaction Contact

Origin ID Origin Description Quality System Productive System Object Type
SAP_C4C_BUPA SAP C4C - Business Enter the system ID Enter the system ID 888
Partner of the SAP Cloud for of the SAP Cloud for
Customer quality sys- Customer productive
tem system
 Note
Please make sure, that you maintain these settings both for your productive tenant and your quality tenant.
7.1.6 Filter for Campaigns to be Replicated to SAP Cloud for

Customer (Optional)
 Note
This step only applies if you set up the replication of campaigns from SAP Marketing Cloud to SAP
Cloud for Customer in the Communication Arrangement SAP_COM_0017. For more information, see
Communication Arrangement SAP_COM_0017 for SAP Cloud Integration (SAP Cloud for Customer
Integration) [page 23].
Overview
To strengthen B2B-specific collaboration between Marketing and Sales, the sales representative needs to know
about campaigns for which the assigned contacts are part of the target group assigned to this campaign.
The sales representative can display marketing campaigns in SAP Cloud for Customer, which are created and
executed in SAP Marketing Cloud.
To reach this goal, basic campaign information is sent from SAP Marketing Cloud to SAP Cloud for Customer in
order to create a proxy campaign.
The default implementation of the Business Add-In (BAdI) CUAN_LM_CAMPAIGN_REPLICATION checks if the
campaigns shall be replicated and follows the logic below.
If the campaign is a Blank Campaign, Email Campaign, or a Mobile Campaign, and its life cycle status is
either released or stopped, the campaign will be replicated to SAP Cloud for Customer. In all other cases, the
campaign is not replicated to the SAP Cloud for Customer system.
Procedure
If you want to enhance or change this behavior follow the steps below:
1. Log on to your SAP Marketing Cloud system as an administrator

2. Choose app Custom Logic under Extensibility.
3. Check if an enhancement implementation for enhancement option Lead Management: Determine Target
System Type already exists. If so, select it. If not, click on the Add (+) button
4. In the pop-up New Enhancement Implementation, use the value help for the field Business Context and
choose Marketing: Campaign
5. In field Enhancement Option, use the value help and choose Filter for Campaigns to Be Replicated to SAP
Cloud for Customer.
6. In field Name, enter a name for your enhancement.
7. Click Create. Select tab Description and choose the link View Details to get a detailed description of this
enhancement option, its parameters, its fallback implementation and its example implementation.
7.1.7 Determine Target System Type (Optional)
 Note
This step only applies if more than one sales system is connected toSAP Marketing Cloud.
Overview
You can connect multiple sales systems to your SAP Marketing Cloud system. These systems can be an
external sales system, a SAP Cloud for Customer (SAP_C4C) system and a SAP Customer Relationship
Management (SAP_CRM) system. In such set-up, a Business Add-In (BAdI) is used to determine to which
sales system the marketing data has to be transferred.
Example
This Business Add-In (BAdI) checks the contact for which the leads and activities are to be created and follows
the logic below.
If a facet with origin SAP_CRM_BUPA exists, but no facet with origin SAP_C4C_BUPA, the marketing data will
be send to the SAP Customer Relationship Management System. In all other cases, the marketing data will be
sent to the SAP Cloud for Customer system.
Procedure
If you want to enhance or change this behavior, please follow these steps:
1. Log on to your SAP Marketing Cloud system as an administrator

2. Choose app Custom Logic
3. Check if an Enhancement Implementation for Enhancement Option Lead Management: Determine Target
System Type already exists. If it exists select the button, if not then click the add button.
4. In the pop-up New Enhancement Implementation, use the value help of field Business Context and choose
Marketing: Campaign
5. In field Enhancement Option, use the value help and choose Lead Management: Determine Target System
Type
6. In field Name, enter a name for your enhancement, Click on Create
7. Select the tab Description and choose the link View Details to get a detailed description of this
enhancement option, its parameters, its fallback implementation and its example implementation
 Note
To know more about SAP CRM Integration with SAP Marketing Cloud, check Setting Up SAP CRM
Integration with SAP Marketing Cloud (1NP).
7.1.8 SAP Application Interface Framework Monitoring
The SAP Application Interface Framework enables you to monitor the inbound and outbound messages in the
SAP Marketing Cloud system. First, you need to assign recipients to the namespace and then users to the
recipients.
Prerequisites
You must create a business role by using the template SAP_BR_CONF_EXPERT_BUS_NET_INT, and assign
the role to the administrator in the SAP S/4HANA system. To enable forward navigation to the Campaigns
and Interactions apps from lead transfer messages, you must also assign the SAP_BR_MARKETING_EXPERT
authorization to the role.
Procedure
Assign Recipients
The AIF Message Monitoring app enables you to configure recipients.
1. Log on to the SAP Fiori launchpad as an Administrator.

2. Choose the Assign Recipients to Users app.
3. Select the user who is responsible for message monitoring from the Users assigned to recipients panel and
perform the following steps:
1. Select the following:
• Namespace /MDMKM and Recipient Name MDM_KEY_MAPPING.
• Namespace /CMDBP and Recipient Name CMD_BP.
• Namespace CUAN and Recipient Name ALL_INTERFACES.
• Namespace /MKTLT and Recipient Name LEADTR_OUT.
• Namespace /MKTLT and Recipient Name CPGREP_OUT.
• Namespace /MKTLT and Recipient Name LTACT_OUT.
2. Click Assign.
Monitor Messages
This procedure describes how to monitor the inbound and outbound messages in the SAP S/4HANA system.
1. Access the SAP Fiori launchpad and log on as Administrator.

2. Choose Message Dashboard in Message Monitoring.
3. The Interface Monitor launches.
4. Use the Calendar Monitor to select the date range to view the triggered messages and choose Search.
5. In the Result List, you can view the messages and check for the log details.
7.2 Configuration in SAP Cloud for Customer (C4C)
7.2.1 Scoping
7.2.1.1 First Log in with Initial User
Procedure
1. Access the tenant URL for SAP Cloud for Customer that you received from SAP in the provisioning email.
2. Enter your initial user and password.
3. Select your logon language, by default it is English.
4. Choose Log On and change the password in the dialog box.
5. Choose OK.
6. Choose Yes.
7.2.1.2 Create Administrator with Initial User
Procedure
1. Navigate to the below work center.
Work Center Business Configuration
View Implementation Projects
2. Select the title First Implementation project, choose Open Activity List
3. On the Prepare tab, choose Define Administrators for Project Team
4. Choose Create Service Agents and maintain the following values:
Field Value
First Name ADMIN
Last Name PROJECT
Phone The Project Administrator or Contact's

Phone
E-Mail The Project Administrator or Contact's

E-Mail
5. Choose Save and choose Request User.

6. Choose Close.
7. Close these Opened Pages.
8. Now log out and then log in the system again with project initial user.
9. Go to below work center and choose Go.
Work Center Administrator
View General Settings Users Business Users
10. Select the User ID.
Example
PROJECTADMIN7000000
11. Go to Edit Attributes , maintain the following values.
Field Value
User ID USERID For example: PROJECTADMIN
Password Password
12. Choose Edit Access Rights from bottom right corner. Choose Yes to save the attributes change.
13. In the EDIT ACCESS RIGHTS screen, select tab WORK CENTER AND VIEW ASSIGNMENT and make below
assignment by selecting the checkbox.
Work Center/ View ID Work Center / View Name
SEODADMINWCF Administrator
BC_BUSINESSCONFIGURATION Business Configuration
BUSINESSPARTNERS_WCF Business Partners
Work Center/ View ID Work Center / View Name
CODACCOUNTWC Customers
MOM_ORGANIZATIONALMANAGEMENT Organizational Management
CODPARTNERWC Partners
CODPEOPLE People
COD_PRODUCTDATA Products
CI_CUSTOMER_CONTROL_CENTER Service Control Center
DATA_INTEGRATION Data Integration
14. Choose Save twice.
15. Choose Sign Out on the top right corner and choose Yes.
7.2.1.3 Scoping with Admin User
Procedure
1. Log on to SAP Cloud for Customer.

2. Choose work center view:
3. Select First Implementation project.

4. Choose Edit Project Scope button.
5. In the Country step, choose Edit Countries.
6. Add US to the Selected Countries and choose OK.
7. Choose Next.
8. In the Implementation Focus step, The Implementation Focus, SAP Cloud for Customer is Selected. Choose
Next
Implementation Focus Selected
SAP Cloud for Customer Checked
9. In the Scoping step, maintain the following values and choose Next:
Scoping Element L1 Scoping Element L2 Scoping Element L3
Communication and Information Ex- Integration with External Applications Integration of Master Data
change and Solutions
Communication and Information Ex- Integration with External Applications Integration into Sales, Service, and
change and Solutions Marketing Process
Communication and Information Ex- Integration with External Applications Integration with SAP Marketing
change and Solutions
Scoping Element L1 Scoping Element L2 Scoping Element L3
Sales Account and Activity Management Account Management
Activity Management
Sales Lead Management Leads
Sales New Business Opportunities
Sales Campaign Campaign Management Marketing Permission
General Business Data Business Partners
Employee and Service Agents
Products
 Note
Scoping depends on the business needs. Some of the elements are selected automatically due to
business logic. This is needed for Communication and Information Exchange.
10. Choose Next.

11. In the Questions step, navigate using the following path. Communication and Information Exchange
Integration with External Applications and Solutions
12. Select the Scoping Element, on the Right Pane maintain the following values.
13. Mark In Scope for below Elements:
Scoping Element Business Option
Integration of Master Data Do you want to replicate business partner from your cloud
solution to an external application or solution?
Do you want to query marketing permissions and sub-

scriptions information from an external application to your
cloud solution?
Do you want to replicate marketing permissions from your

cloud solution to an external application?
Do you want to replicate ID mapping from your cloud solu-

tion to an external application?
Integration into Sales, Service, and Marketing Processes Do you want to replicate activities from your cloud solu-
tion to an external application?
Do you want to replicate activities from an external appli-

cation to your cloud solution?
Do you want to replicate leads from an external applica-

tion to your cloud solution?
Do you want to replicate leads from your cloud solution to

an external application?
Do you want to replicate marketing leads from your cloud

solution to an external application?
Do you want to replicate opportunities from your cloud

solution to an external application?
Do you want to replicate campaigns from an external ap-

plication to your cloud solution?
Do you want to query campaign interaction information

from an external application to your cloud solution?
Integration with SAP Marketing Do you want to replicate business attributes to SAP Mar-
keting?
14. Choose Next.

15. Choose Accept Preselected Answers on the pop-up to confirm the values selected in the Questions step.
16. Review the Scoping Setting and choose Finish to complete the scoping.
17. On the Confirmation step, choose Close.
7.2.1.4 Confirm Milestone: Design Accepted
Procedure

2. Go to the Work Center Implementation Projects.
3. Select the title First Implementation project.
4. Choose Open Activity List
5. On the Prepare tab, choose Confirm Milestone: Design Accepted.
6. In the page, select Design Accepted and choose Confirm.
7. On the Prompt, choose OK to continue.
8. Choose Confirm.
9. Choose Close
 Caution
System may take 30 minutes to complete this task in the background. Wait until the Confirm Milestone
status will change to Confirmed with updated values for Confirmed On and Confirmed By.
7.2.1.5 Lock Initial User with the Newly Created
Administrator
Procedure

2. Input the administrator user and password created, and choose Log On.
Field Value
User ID USER ID For example: PROJECTADMIN
Password Password
3. Change the password then log on again.

4. Navigate to the below work center view
5. Select First Implementation project

6. Choose Open Activity List.
7. On the Prepare tab, choose Define Administrators for Project Team.
8. Choose Lock Initial User.
9. Choose Lock User.
10. Choose OK and close the opened pages.
7.2.2 Fine Tuning
7.2.2.1 Define Business Roles
Procedure
1. Navigate to below work center.
View General Settings
2. Select Users Business Roles .

3. Choose New Business Role . On the new window, maintain below values.
Tab Field Value
General Business Role ID SALES_REP_MARKETING
4. Choose Maintain Name and Description.

5. In the dialog box, add the following values:
Tab Field Value
General Language EN - English
General Business Role Name Sales Representative - Marketing
General Description Sales Representative - Marketing In-

formation
6. Choose OK.
7. Choose the tab Work Center and View Assignments
.
8. Select below assignment.
Tab Work Center/ View ID Work Center/ View Name
WORK CENTER AND VIEW CODACCOUNTWCV Customers -> Accounts

ASSIGNMENTS
COD_CONTACT_WCV Customers -> Contacts
COD_SEOD_ACCOUNTWL_WCVIEW Customers -> Individual Customers
Tab Work Center/ View ID Work Center/ View Name
WORK CENTER AND VIEW COD_PRODUCTDATA-> COD_MATE- Products

ASSIGNMENTS RIAL
Products -> Products
COD_PRODUCTDATA-> PMM_PRO-
Products -> Product Categories
DUCTCATEGORIES
WORK CENTER AND VIEW COD_SALES_WCF Sales

ASSIGNMENTS
COD_OPPORTUNITY_WCVIEW Sales -> Opportunities
COD_MKT_PROSPECTWC Sales -> Leads
WORK CENTER AND VIEW CODPEOPLE Employees

ASSIGNMENTS
COD_EMPLOYEES Employees-> Employees
WORK CENTER AND VIEW COD_ACTIVITIES Activities

ASSIGNMENTS
COD_ACTIVITIES -> COD_APPOINT- Appointments
MENT
E-mails
COD_ACTIVITIES -> COD_EMAIL
Phone Calls
COD_ACTIVITIES -> COD_PHONE-
Tasks
CALL
COD_ACTIVITIES -> COD_TASK
WORK CENTER AND VIEW COD_MARKETING Sales Campaign

ASSIGNMENTS
COD_CAMPAIGN Sales Campaign -> Campaigns
9. Select Actions Activate from the bottom right corner.

10. Save and Close the business roles page.
7.2.2.2 Create User for Integration Test
1. Choose the work center view: Administrator General Settings

2. Under section Users, choose Employees.
3. Choose New Employee and create the following settings:
Field Value
First Name Marketing
Last Name Sales Rep
4. Choose Save and Close.

5. Choose the work center view: Administrator General Settings .
6. Under section Users, choose Business Users.
7. Select the User ID of the employee you have just created, for example, MARKETINGSALESREP.
8. On the next screen, choose Edit Attributes from the bottom right corner and enter the following
values:
Field Value
User ID SALES_REP_MARKETING
Password Enter a password
9. Choose Edit Access Rights. Then choose Yes to save your changes.
10. Assign the role to the user:
Business Role ID Assigned to User
SALES_REP_MARKETING Checked
11. Choose Save and confirm your changes with Save.
7.2.3 Communication Language for Data Replication
1. Navigate to the following work center view.
Work Ccenter BUSINESS CONFIGURATION
View IMPLEMENTATION PROJECTS
2. Choose Open Activity List.

3. Choose Fine-Tune.
4. Choose Communication Language for Data Replication in the table.
5. Choose Add Row. And add your default language for text replication. Example: EN
7.2.4 Set Up Communication System
1. 1. Log on to SAP Cloud for Customer.

2. Navigate to the following work center view.
View General Settings
3. Choose Communication Systems in the Integration division
4. Choose New to define Communication System, maintain as following.
Field Value Comment
ID Enter a SID SID is the system ID and XXX is the

Client number of the SAP Marketing
example: SIDCLNTXXX
Cloud system.
SAP Business Suite Yes
Host Name Enter the SAP Cloud Integration Run-

time URL. This URL is included in the
SAP Cloud Integration provisioning e-
mail. For more information, see How
to get the SAP Cloud Integration Run-
time URL [page 86].
System Access Type Internet
Internal Comment Optional.
System Instance ID My System ID of Marketing Cloud sys- Refer chapter How to get SAP Market-
tem ing Cloud System ID [page 85] to
get My system ID of Marketing Cloud
system.
Field Value Comment
Business System ID My System ID of Marketing Cloud sys-

tem
IDoc Logical System ID My System ID of Marketing Cloud sys-

tem
SAP Client Client Number example: XXX
Preferred Application Protocol 5-Web Service
5. Maintain the person responsible for system maintenance in the Technical Contact section.
6. Save and then choose Actions Set to Active .
7. Choose Close.
7.2.5 Configure Communication Arrangements
Communication scenarios mentioned in the table below are relevant for your project scope, create them one
after the other. The communication scenarios that are not mentioned in the below table/ chapters can be
disabled.
Procedure
Communication Scenarios Communication Services Inbound Communication Services Outbound
Business Activity Replication from • Business Activity Replication to • Confirm Business Activity Replica-
SAP Business Suite SAP BusinessReplicate Business tion to SAP Business Suite - Select
Activity from SAP Business Suite -
Select
• Replicate Business Activity Attach-
ment from SAP Business Suite -
Unselect
• Confirm Business Activity Replica- • Replicate Business Activity to SAP

tion from SAP Business Suite - Business Suite - Select
Unselect
• Replicate Business Activity Attach-
ment to SAP Business Suite -
Unselect
Business Attribute and Assignment • Replicate Business Attribute As-

Replication with SAP Marketing signment to SAP Marketing -
Select
• Replicate Business Attribute Set to

SAP Marketing - Select
Business Partner Replication to SAP • Confirm Business Partner Replica- • Replicate Business Partner to SAP
Business Suite tion from SAP Business Suite - Business Suite - Select
Select
• Replicate Business Partner Rela-
• Confirm Business Partner Rela-
tionship to SAP Business Suite -
tionship Replication from SAP
Select
Business Suite - Select
• Replicate Business Partner Attach-
ments to SAP Business Suite -
Unselect
• Replicate Business Partner Direct

Responsibility to SAP Business
Suite - Unselect
Campaign Replication from SAP Busi- • Replicate Campaign from SAP

ness Suite Business Suite - Select
Lead Replication from SAP Business • Replicate Lead with Business Part- • Confirm Lead Replication to SAP
Suite ner Address Information from SAP Business Suite - Select
• Notify Lead Status Change to the
• Replicate Lead Attachment from SAP Business Suite - Unselect
SAP Business Suite - Unselect
• Replicate Leads from the SAP

Business Suite - Unselect
Lead Replication to SAP Business • Confirm Lead Replication from • Replicate Lead Attachment to SAP
Suite SAP Business Suite - Unselect Business Suite - Unselect
• Replicate Lead to SAP Business

Suite - Unselect
• Replicate Marketing Lead to SAP

Marketing Permission Replication to • Replicate Marketing Permission to

SAP Business Suite SAP Business Suite - Select (dep-
recated since 2102)
Opportunity Replication to SAP Busi- • Confirm Opportunity Replication • Replicate Opportunity to SAP Busi-
ness Suite from SAP Business Suite - ness Suite - Select
Unselect
• Replicate Opportunity Attachment
to SAP Business Suite - Unselect
• Deprecated: Replicate Opportunity

to SAP Business Suite - Unselect
Request Campaign Interactions from • Request Campaign Interactions

SAP Business Suite from SAP Business Suite - Select
Request Marketing Permissions and • Request Marketing Permissions

Subscriptions from SAP Business and Subscriptions from SAP Busi-
Suite ness Suite - Select
ID Mapping Replication to SAP Busi- • Replicate ID Mapping to SAP Busi-

ness Suite ness Suite - Unselect
• Replicate Business Partner ID
Mapping to SAP Business Suite -
Select
 Note
In case you do not see any of the configuration scenarios, recheck the project scoping to add the necessary
scoping elements.

2. Go to Administrator General Settings Integration Communication Arrangements
3. Choose New to create a new communication arrangement
4. In Communication Scenarios table, select the Communication Scenario, Business Activity Replication from
SAP Business Suite
5. Choose Next
6. Choose System Instance ID from the value help. You have already created this communication system ID of
the SAP Marketing Cloud system. See Set Up Communication System [page 45].
7. Choose Code List Mapping as SAP On-Premise Integration
8. Choose Next
9. Choose the Application Protocol as Web Service and Authentication method as SSL Client Certificate
 Note
Basic authentication with user name and password is also possible, but not recommended in a
productive environment for security reasons.
10. Click Edit Credentials.

11. On the Certificate tab, choose Upload Certificate.
12. Choose SAP Cloud Integration Client Certificate and choose OK.
13. Choose Edit Advanced Settings
14. Under the Inbound tab, select Replicate Business Activity from SAP Business Suite.
15. Under the Outbound tab, select Confirm Business Activity Replication to SAP Business Suite For Outbound
Communication Credentials click Download.
16. Enter a name for SAP Cloud for Customer Client Certificate X.509 (example C4CSSLClient.cer) and
choose Save.
 Note
This certificate has to be uploaded while configuring SAP Cloud for Customer to SAP Cloud Integration
inbound iFlow.
17. Choose Edit Advanced Settings

18. Choose Outbound tab
19. Enter the Path for Confirm Business Activity Replication to SAP Marketing service. The path should be taken
from the corresponding SAP Cloud Integration iFlow sender's tab.
 Note
Example for PATH field: Log in to SAP Cloud Integration Web UI and go to corresponding SAP Cloud
Integration iFlow for your package content. On Configure tab copy the Address path. Add prefix /cxf
and suffix?sap-client= (Client number) to the copied path.
Ex: /cxf/C4C/yMKT/ActivityReplicationConfirmation?sap-client=XXX
20.Choose Next and Finish.

21. Click Close.
7.2.6 Filter Communication Arrangements
It is possible to send business partner with status “In Preparation” to SAP Marketing Cloud. The use case is as
following: You create Leads in SAP Cloud for Customers without existing accounts and contact persons. With
the active filter for sending business partner in preparation status, not just the lead object gets replicated also
the two business partners: account and contact person get send to SAP Marketing Cloud.
Procedure

2. In the Administrator work center, choose the General Settings view.
3. Go to the section Integration and open Communication Arrangement Filters.
4. Choose Add Row and fill the table as following:
Communication Partner Communication System from SAP Marketing Cloud
Communication Scenario Name Business Partner Replication to SAP Business Suite
5. Add Row for the Filters and select Send Business Partners with In Preparation status.
7.2.7 Change the Assignment of Categories
Procedure

2. In the Business Configuration work center, choose the Implementation Projects view.
3. Select the project and select Open Activity List.
4. Choose the Fine Tune tab and select Leads.
 Note
If you do not find the activity, choose the All Activities filter, search for Leads, mark the corresponding
line and select Add to Project.
5. Choose Assign Categories.

6. Add the category 0002 – Telephone Call.
7. Save and Close your entries.
7.2.8 Assigning Involved Parties for Tasks

2. Navigate to the Workcenter Business Configuration and choose Implementation Projects view
3. Select the First Implementation project
4. Choose Open Activity List
5. Choose the Fine Tuning tab and choose All Activities
6. Search for Activities in the list and choose Add to Project
7. Once added to the project, choose Activities.
8. Choose the task for which the determination has to be maintained.
For example: Involved Parties for Appointments
9. Choose Employee Responsible in the resulting screen and Choose Maintain Determinations.
10. In the resulting screen, activate the Employee Responsible determination by assigning Employee
responsible of Account Team and choose OK.
7.2.9 Create Attribute and Attribute Set (Optional)
Purpose
Marketing Attributes assigned to contacts and individual accounts are now transferred from SAP Cloud for
Customer to SAP Marketing Cloud. Marketing Attributes and Attribute Set need to be available in SAP Cloud
for Customer before it is assigned to the contacts or individual accounts.
Procedure
1. Log onto the SAP Cloud for Customer system and navigate to the Administrator workcenter and choose
Sales and Campaign Settings workcenter view.
2. Under the Sales Campaign settings, choose Maintain Attributes
3. Under Attributes page, select New and add details for New Attribute.
4. Enter Details as Example below table
ID Example: HD_PRODUCT_KNOWLEDGE
Description Example: Product Knowledge
Format Example: Character Format
5. Choose Save and Open.

6. In General Data Section click Add to add value list. (Example: 1, 2 or 3)
7. In Description Section, select the Language and Description. Example: English and Beginner
8. Click Actions and Release. Repeat for the values below:
ID Example: HD_EMPLOYEE_SINCE
Description Example: Employed Since
Format Example: Date Format
9. Under the sales Campaign Settings, choose Maintain Attribute Sets Select New to create a new attribute
set. Maintain the details as per example Below
ID Example: HD_CONTACT_BASIC
Description Example: Information for Contact
Business Application Business Partner
Person-Relevant or Organization -Relevant checkbox Select the Checkbox as per Requirement
10. Select Save and Open

11. Under the Attributes tab, select Add and Choose any of the Attributes from the value help to add.
12. Press Save button.
13. Click Actions button and select Release to release the Attribute Set.
7.2.10 Code List Mapping
Use
The codes used in SAP Marketing Cloud and SAP Cloud for Customer are not always the same. They must,
therefore, be mapped inSAP Cloud for Customer using the Code List Mapping Tool.
Procedure
Upload Code List Mapping
1. On the Support Launchpad, go to SAP Note 2355989 .

2. Download the code list mapping file, which is attached to the note, to your local computer. This file will be
uploaded to SAP Cloud for Customer in the following steps.
4. Go to Business Configuration Upload Code List
 Note
If you are unable to find the Upload Code List, add the following work centers and views to your user.
 Note
If you want to add work centers and views, you need to go to Administrator Business Users . Then
select your user ID and go to Edit Access Rights. In the Edit Access Rights screen, select Work Center
and View Assignment and assign by selecting the checkbox.
5. Select Upload Code List.

6. Select the code list mapping group On Premise Integration.
7. Choose Upload.
8. Select the file you downloaded in step 1.
Check the status of Code List Mapping upload in the Application Log
1. Go to Business Configuration Upload Code List Application Log .

2. Select the required Application Log ID. The log displays information in the following tabs:
• General: Displays a high-level summary and administrative data for the job
• Settings: Displays settings selected during an upload
• Results: Displays the detailed results of the job including a list of detailed message descriptions, and
the nature of the message.
• You can also export the information on the tabs to Microsoft Excel. To do this, select Export to Microsoft
Excel, and select the tab from which you wish to export the data.
View Code List Mapping
1. In the Business Configuration work center, choose the Implementation Projects view.
2. Choose the project and select Open Activity List.
3. Choose Fine-Tune and search for the activity Code List Mapping for Integration with External Applications
and Solutions and select it.
4. Choose Maintain Code List Mapping.
 Note
The code list mapping UI contains the following three tables, which are hierarchical:
1. Local data type: This shows the data types available in the SAP Cloud for Customer system relevant for
Code List Mapping. Select the data type for which you want to view the Code List Mapping.
2. Code list mapping rule: Here we set the code list mapping rules for the data type selected in the table
above. There are two possible rules
Local and Remote codes are equal: This rule is used when the values in the SAP Cloud for Customer
system and the ones in the SAP Marketing Cloud system are the same. If this rule is selected, there is
no need to do any mapping for the code values.
Map Individual values: This rule is used when the codes in the SAP Cloud for Customer system and the
ones in the SAP Marketing Cloud system are different. If this rule is selected, the individual code values
must be mapped.
3. Code List mapping: Map each code value (only those required) for the local data type in the SAP Cloud
for Customer system with the corresponding values in the SAP Marketing Cloud system.
7.2.11 Create and add an URL Mash-up
Purpose
You can manage marketing permissions and subscriptions in the SAP Marketing Cloud system using this URL
Mash-up. The SAP Marketing Cloud system can be accessed from the SAP Cloud for Customer system.
Procedure

2. Navigate to Administrator workcenter and navigate to Mashup Authoring workcenter View.
3. Choose New and choose URL Mashup from the list.
4. In the resulting screen, maintain the following:
Field Value Comment
Port Binding type With Port Binding
Port Binding Marketing Permission Port
Mashup Name Enter a valid name, such as: Edit Per-

missions and Subscriptions
URL Provide a URL as per the integrated Fill any dummy value in the URL for
SAP Marketing Cloud system. InteractionContactID in the URL
Format for the URL:
https://
<server>:<port>/sap/bc/
ui5_ui5/ui2/ushell/shells/
abap/
FioriLaunchpad.html#Marketing
Contact-displayFactSheet?
InteractionContactID=<ID>&Ori
ginID=<OriginID>
 Example
https://xxx-
yyy.wdf.sap.corp/sap/bc/
ui5_ui5/ui2/ushell/shells/abap/
FioriLaunchpad.html#Marketing-
Contact-displayFactSheet?Inter-
actionContactID=1006696&Ori-
ginID=SAP_C4C_BUPA
5. Once the URL is added, choose Extract Parameters.

6. In the Request Parameter table, delete the constant value for the InteractionContactID field and add
a Parameter Binding for it. Choose the selection button which appears besides the Parameter Binding
column and choose InteractionContactID entry.
7. Choose Activate and Save the Mashup.
 Note
Perform the steps mentioned below after Account is replicated.
8. To add the URL Mashup to the Customer Marketing Permission screens, navigate to Customers
Contacts .
9. Open any contact from the list and navigate to the Marketing Permissions tab.
10. Click your profile on the top right corner of your screen, and select Start Adaptation.
11. Click the blue Edit icon for the General section. The system highlights the area with a red border to indicate
that changes can be made. In the right adaptation pane for General view, drill down from Pane Form
Pane Section .
12. Check Personalize and Set as Visible are selected and Hide is unselected.
13. Click Add Mashup to open a new window.
14. Mashup window opens up with the list of mashups. Choose the mashup that was created in the earlier
steps.
15. The URL Mashup link appears in the General section. Check the Set as Visible flag for this new field is
selected.
16. To save your settings, click your profile and select End Adaptation. The URL is added successfully in the
screen.
Related Information
Integrate with SAP Marketing for Sales Campaign > Configure Mashup for Editing SAP Marketing Permissions
7.3 Configuration in SAP Cloud Integration
 Note
SAP provides prepackaged, generic integration content called integration flows (iFlows) for the integration
of SAP Marketing Cloud with SAP Cloud for Customer.
The name of the integration package in SAP Cloud Integration is SAP Cloud for Customer Integration
with SAP Marketing.
Prerequisites
To be able to import and deploy iFlows, you need the AuthGroup.IntegrationDeveloper role assigned in your
tenant. For more information, see Persona.
7.3.1 Deploy Technical Communication User Data with a

Credential Artifact
 Note
Due to security reasons, user/ password based authentication is not recommended. In the case of
certificate based authentication for the SAP Marketing Cloud system, this section can be skipped.
In Create Technical Communication User [page 16] a technical user in your SAP Marketing Cloud system was
created. These user credentials need to be stored in your SAP Cloud Integration tenant as User Credential.
Procedure
1. Open the SAP Cloud Integration, integration service tenant WEB UI

(for example, https://<your SAP Cloud Integration, integration service tenant URL>/
itspaces)
2. On the tenant menu, choose Monitor.
3. Choose the Security Material tile in the Manage Security Material section.
4. Choose Add.
5. Select User Credentials.
6. Enter the following values in the Add Users Credential dialog box window:
Field Name Entry Value
Name For example, Mkt_Credential
Description optional
User <User Alias Name of your technical user>
Enter the user name created in Create Technical Communication User [page
16].
Password <Password of your technical user>
7. Choose OK to save the user credentials.

8. In case of the replication of Business Transactions was selected in , a second credential artifact need to be
created, choose Add.
9. Enter the following values in the Add Users Credential dialog box:
Name For example, C4C_Credential
Description Optional
User <User Alias Name of your technical user>
Enter the user name created in Create SAP CRM User
Password <Password of your technical user>
10. Choose OK to save the user credentials.
7.3.2 Deployment of the Artifacts
1. Open the SAP Cloud Integration service tenant WEB UI.
 Example
https://<your SAP Cloud Integration tenant URL>/itspaces
2. On the tenant menu, choose Discover.

3. Select All to see all published integration packages.
4. Search for the SAP Cloud for Customer Integration with SAP Marketing package.
5. Choose the package to display the package content.
6. To copy the integration package of the catalog to your customer workspace, choose Copy in the upper right
corner, to copy the package.
7. On the tenant menu, choose Design.
8. On the Design tab page, select the SAP Cloud for Customer Integration with SAP Marketing package
that contains the integration scenarios.
9. An overview of the artifacts available in the selected integration package is shown.
7.3.3 Configure and Deploy iFlows from SAP Cloud for
Customer to SAP Marketing Cloud
Procedure

2. Select the Design mode and select the integration package you copied.
3. Go to the Artifacts tab and configure each iFlow in the table below.
iFlows to Configure
Name of the iFlow Description of the iFlow
Replicate Business Partner to SAP Marketing via Business Partner Replication to SAP Marketing
Business Partner Web Services
 Note
The iFlow supports the End of Purpose for
business partners. Whenever a business part-
ner is blocked in SAP Cloud for Customer, the
iFLow transfers this information to the corre-
sponding interaction contact in SAP Marketing
Cloud.
Value Mapping for SAP Cloud for Customer and Replicate Key Mapping to SAP Marketing
SAP Marketing Integration
Replicate Business Partner Relationship to SAP Business Partner Relationship Replication to SAP Marketing
Marketing via Business Partner Web Services
Confirm Business Activity Replication to SAP Business Activity Replication to SAP Marketing
Marketing
Confirm Lead Replication to SAP Marketing V2 Lead Replication from SAP Marketing
Interface
Confirm Business Partner --
Confirm Business Partner Relationship Replica- --

tion from SAP Marketing
Replicate Business Activity to SAP Marketing Business Activity Replication to SAP Marketing
Replicate Business Attribute Assignment to SAP Business Attribute and Assignment Replication with SAP Market-
Marketing ing
Replicate Business Attribute Set to SAP Market- Business Attribute and Assignment Replication with SAP Market-
ing ing
Replicate Marketing Lead to SAP Marketing V2 Lead Replication to SAP Marketing

Interface
Replicate Marketing Permission to SAP Market- Marketing Permission Replication to SAP Marketing
ing (Deprecated as of 2102)
Replicate Opportunity to SAP Marketing Opportunity Replication to SAP Marketing
Request Campaign Interactions from SAP Mar- Request Campaign Interactions from SAP Marketing
keting
Request Marketing Permissions and Subscrip- Request Marketing Permissions and Subscriptions from SAP
tions from SAP Marketing Marketing
4. To configure an iFlow, choose Actions Configure .

5. For the iFlows, provide the relevant details on the Sender tab page:
 Note
Not every iFlow will have the full list of fields.
Sender: C4C
Adapter Type: SOAP
Address: is prefilled for every iFlow
This address must be unique on SAP Cloud Integration

service tenant. If this scenario should be deployed twice
on same tenant, this address needs to be changed.
URL to WSDL is prefilled for every iFlow
Authorization User Role or Client Certificate.
User Role is prefilled for every iFlow
For Client Certificate Authentication Choose Select and select the C4C certificate. For more
information about how to download the certificate, see
Configure Communication Arrangements [page 47].
6. Provide the relevant details on the Receiver tab page for receiver SAP Marketing:
Receiver Choose yMKT or MKT
Adapter Type SOAP or HCIODATA
Address is prefilled for every iFlow
Protocol-Hostname-Port https://<hostname>:<port>, for example

https://my12345-api.s4hana.ondemand.com
To retrieve the protocol, hostname and port, check the

Service URL of the communication arrangement created
in Communication Arrangement SAP_COM_0017 for SAP
Cloud Integration (SAP Cloud for Customer Integration)
[page 23]
Proxy Type Internet
Authentication Basic or Client Certificate
Credential Name (only for basic authentication) Credentials
Enter the name from Deploy Technical Communication

User Data with a Credential Artifact
Private Key Alias (for Certificate-based Authentication) sap_cloudintegrationcertificate
Alias for SSL keypair in SAP Cloud Integration service key-

store.
7. Provide the relevant details on the More tab page:
Type All Parameters
Content Modifier false (default)
If you have an iflow extension scenario implemented, you

must change this to true.
8. Choose Save.
9. In the Actions column for the relevant artifact, choose Deploy.
 Note
Ensure that the iFlows are in state - Started and the correct endpoint URLs are configured. To see the status
of the deployed artefacts, navigate to Monitor → Manage Integration Content→ All started.
7.3.4 Configure and Deploy the iFlows from SAP Marketing
Cloud to SAP Cloud for Customer

2. Select the Design mode and select the integration package you copied.
3. Go to the Artifacts tab and configure each iFlow mentioned in the table below:
iFlows to Configure
Replicate Business Activity from SAP Marketing Business Activity Replication from SAP Marketing
Replicate Campaign from SAP Marketing Campaign Replication from SAP Marketing
Replicate Lead with Business Partner Address In- Lead Replication from SAP Marketing
formation from SAP Marketing
4. For the iFlows, provide the relevant details on the Sender tab page:
 Note
Not every iFlow will have the full list of fields.
Sender: yMKT
Adapter Type: SOAP
Address: is prefilled for every iFlow
This address must be unique on SAP Cloud Integration

service tenant. If this scenario should be deployed twice
on same tenant, this address needs to be changed.
URL to WSDL is prefilled for every iFlow
Authorization User Role or Client Certificate.
User Role is prefilled for every iFlow
For Client Certificate Authentication Choose Select and select the SAP Marketing Cloud certifi-
cate. For more information about downloading the client
certificate, see How to get SAP Marketing Cloud Client
Certificate [page 84].
5. Provide the relevant details on the Receiver tab page for receiver SAP Cloud for Customer:
Receiver C4C
Adapter Type SOAP
Address https://<s4_yMkt_host>:<s4_yMkt_port>
Host *.crm.ondemand.com
Port 443
Proxy Type Internet
Authentication Basic or Client Certificate (for Cloud connector, only Basic

or None)
Principal Propagation
Credential Name (only for basic authentication) Credentials
Private Key Alias (for Certificate-based Authentication) sap_cloudintegrationcertificate
Alias for SSL keypair in SAP Cloud Integration service key-

store.
For example, hcicertificate (provided by SAP).
6. Provide the relevant details on the More tab page:
Type All Parameters
Content Modifier false (default)
If you have an iflow extension scenario implemented, you

must change this to true.
7. Choose Save.
8. In the Actions column for the relevant artifact, choose Deploy.
 Note
Ensure that the iFlows are in state - Started and the correct endpoint URLs are configured. To see the status
of the deployed artefacts, navigate to Monitor → Manage Integration Content→ All started.
7.3.5 Maintain Value Mapping
Use
The value mappings listed in the table below are delivered as part of the pre-packaged SAP Cloud Integration
content.
 Note
The value mapping can only be deployed once per SAP Cloud Integration tenant. When several SAP Cloud
for Customer integration packages are required, maintain the values in the value mapping in one of the
integration packages for all systems and deploy this value mapping.
Procedure
The following procedure explains how to do value mapping in SAP Cloud Integration Web UI.
1. Access the Web UI URL from the provisioning e-mail. It should be in the format: https://
<cpitenant>.hana.ondemand.com/itspaces.
2. In the Design tab, choose Artifacts.
3. Navigate to the package, and choose the Actions icon in Value Mapping .
4. Select the Configure option.
5. Maintain the value based on the requirement. For more information see Mandatory Mappings [page 68]
and Optional Mappings [page 72].
6. Then choose Deploy.
7.3.5.1 Mandatory Mappings
Mapping between SAP Marketing Cloud System and SAP Cloud for Customer System
CUAN, SystemID COD, BusinessSystemID
This is the SAP Marketing Cloud tenant ID that you noted See section How to get SAP Cloud for Customer System ID
down. [page 85]. This is the short tenant ID of the SAP Cloud for
Customer system.
 Tip
In order to get the system tenant ID, go to
Communication Systems app and the ID associated with
the system name Own System is the ID that you need.
Mapping between SAP Marketing Cloud Logical System and SAP Cloud for Customer
Communication Language
CUAN, LogicalSystem COD, CommunicationLanguage
This is the SAP Marketing Cloud tenant ID that you noted This is the communication language used in SAP Cloud for
down. Customer. Whatever language is given in this Value Map-
ping also needs to be added in the fine-tuning for Commu-
 Tip nication Language for Data Replication. By default, it is set
to EN.
In order to get the system tenant ID, go to
Communication Systems app and the ID associated with
the system name Own System is the ID that you need.
Mapping of Business Partner Roles between SAP Marketing Cloud and SAP Cloud for
Customer
CUAN, MapBusinessPartnerRole COD, BusinessPartnerRoleCode
This is the SAP Marketing Cloud business partner role. This is the business partner role code which is used in
SAP Cloud for Customer, e.g. BUP001 - Contact Person,
Expand the following table for a complete list of available
CRM000 - Customer.
business partner roles in SAP Marketing Cloud.
Business Partner Roles in SAP Marketing Cloud  Tip

ROLE Description In order to get the used role codes, open your
SAP Cloud for Customer system, go to Business
000000 Business Partner (General)
Configuration and select the implementation project.
AGC001 External Marketing Agent Go to Open Activity List and select Accounts. There you
BBP005 Service Performer will find the activity Maintain Customer Roles. Please
keep in mind that the SAP Cloud for Customer Code
BBP010 Freelancer
List Mapping could choose a different external code.
BUP001 Contact Person
If an interaction contact has This mapping is just used for the Business Partner integra-
this role, they will be flagged tion via SOA-web services (Replicate Business Partner to
as contact. SAP Marketing via Business Partner Web Services).
If a consumer has this role,

they will also be flagged as a
contact.
BUP002 Prospect
BUP003 Employee
If a business partner has this

role, no interaction contact is
created for them.
If you want to create interac-

tion contacts for these busi-
ness partners, you can re-
move the role BUP003 from
the iFlow.
FLCU000 Customer (Fin. Accounting)

role, they will be flagged as
consumer.
FLCU01 Customer

role, they will be flagged as
consumer.
FLVN00 Supplier (Fin. Accounting)
CUAN, MapBusinessPartnerRole COD, BusinessPartnerRoleCode
ROLE Description
FLVN01 Supplier
FS0000 Financial Services BP
UDM000 Collections Management
WFVN00 FI Workforce Creditor
 Tip
In order to get the role codes, open your SAP
Marketing Cloud system as an configuration expert, go to
Configure Your Solution Application Area: Database
and Data Management Sub Applicatoin Areas: Business
Partner and select the app Define Business Partner

Roles.
CUAN, MapBusinessPartnerRelationship COD, BusinessPartnerRelationshipCategoryCode
This is the SAP Marketing Cloud relationship category role. This is the business partner relationship code which is used
in SAP Cloud for Customer, e.g. BUR001 - Contact Person
 Note Rel.ship, BUR002 – Act. Partner Relationship
In SAP Marketing Cloud it is not possible to change any

 Tip
relationship categories. So make sure to use the code list
mapping in SAP Cloud for Customer. In order to get the used role codes, open your
SAP Cloud for Customer system, go to Business
The available relationship category roles in SAP Marketing Configuration and select the implementation project.
Cloud are based on the following criteria: Go to Open Activity List and select Accounts. There you
will find the activity Maintain Customer Relationships.
• Only relationships between contacts and accounts are
Please keep in mind that the SAP Cloud for Customer
considered. Relationships between 2 contacts or be-
Code List Mapping could choose a different external
tween 2 accounts are not taken into account.
code.
• Only relationships with a direction are considered.
Expand the following table for a complete list of available This mapping is just used for the Business Partner Relation-
relationship category roles. ship integration via SOA-web services (Replicate Business
Partner Relationship to SAP Marketing via Business Partner
Available Business Partner Relationship Categories in SAP Web Services).
Marketing Cloud
RELTYP Description
BBP002 Invoicing Party Rel.
BUR001 Contact Person Rel. ship
BUR002 Shared Living Arrangement
BUR011 Responsible Employee
BUR013 Replacement Relationship
BURC01 Shareholder Relationship
CHM005 Resp. Partner Contact
CRME01 Trader Relationship
CRME02 Trader - End Customer
CRME03 Service Center Relship
CRMH00 Undefined Relationship
CRMH02 Ship-To Party Relship
CRMH03 Payer Relationship
CRMH04 Bill-To Relship
CRMH06 Person Responsible
CRMH07 Wholesaler
CRMM01 Alternative Payer Relship
CRMM02 Payee Relationship
CRMM03 Corr Recipient Relship
CUAN, MapBusinessPartnerRelationship COD, BusinessPartnerRelationshipCategoryCode
RELTYP Description
CRMM04 Dunning Recipient Relship
CRMS01 Carrier
CRMS02 Manager for Entitlements
CRMS03 Responsible Scrapper
FI0200 Alternative Payer
FI0210 Authorized payers
FI0300 Altern. dunning recipient
FS0030 Borrower Entity Member
FSB001 Privat Co. with partners
ICM001 Organization Responsible
ICM002 External Organization
ICM003 External Person
UDM001 Collections Relationship
UKM001 CM Account Hierarchy
 Note
Please note that the configuration of codes for business partner functions, departments and industries
also needs to be in sync with the codes defined in your Sales Cloud system. To configure functions,
departments and industries for business partners, use the Manage Your Solution app. Therefore, log on
as SAP Business Configuration Expert to your SAP Marketing Cloud system, go to Configure Your Solution
and choose application area Database and data management with sub-application area Business Partner,
respectively Contact Person. Now select the configuration steps Define Departments for Contact Person,
Define functions for Contact Person and Define Industries.
For more information about configuring functions and departments for interaction contacts in Marketing,
see Settings for Functions, Departments, and Industries.
7.3.5.2 Optional Mappings
The optional mappings are only relevant for special usage cases. For example, where data from an SAP CRM or
SAP ERP system is imported intoSAP Marketing Cloud.
Mapping between SAP Cloud for Customer Business System and SAP Marketing Cloud System ID
COD, BusinessSystemID CUAN, SystemID
This is the short tenant ID of the SAP Cloud for Customer This is a system ID that is used as a namespace inside of
system. the SAP Marketing Cloud System, especially for ID originat-
ing from external systems.
Mapping between SAP Marketing Cloud CallLeadGroupCode and SAP Cloud for Customer
CallLeadGroupCode
CUAN, CallLeadGroupCode COD, CallLeadGroupCode
For SAP Marketing Cloud, this must be set to the constant You can map any value that has been defined in SAP Cloud
CALL_QUALIFICATION. for Customer configuration for lead categories.
Default value: 0002 "Telephone Call".
Mapping between SAP Marketing Cloud CustomerTransactionDocumentOriginTypeCode and SAP Cloud

for Customer CustomerTransactionDocumentOriginTypeCodeCallLeadGroupCode
CUAN, CustomerTransactionDocumentOriginTypeCode COD, CustomerTransactionDocumentOriginTypeCode
For SAP Marketing Cloud, this must be set to the constant You can map any value that has been defined in SAP Cloud
CALL_QUALIFICATION. for Customer configuration for lead sources.
Default value: 003 "Campaign".
Mapping between SAP Marketing Cloud AttributeValueDescLanguageCode and SAP Cloud for Customer
AttributeValueDescLanguageCode
CUAN-AttributeValueDescLanguageCode COD-AttributeValueDescLanguageCode
For SAP Marketing Cloud, this must be set to the constant In SAP Cloud for Customer, you can maintain the desired
LanguageCode. language for this field.
Default value: EN "English".
 Note
Value mapping can be used for the marketing attribute assignments.
It offers the possibility to maintain one language code to map descriptions for marketing attribute
assignment values. The logic is as follows:
1. If no value is maintained, values are mapped.
2. If a value is maintained and a description exists in the corresponding language, the description is
mapped.
3. If a value is maintained and no description exists in the corresponding language, the value is mapped.
Mapping between SAP Marketing Cloud Category Code and SAP Cloud for Customer
ActivityGroupCode
There is a fixed value mapping for the delivered configuration. You can change or enhance this value mapping
as follows:
CUAN, CategoryCode COD, ActivityGroupCode
These are the values in yMkt: You can map values that have been defined in SAP Cloud for
Type Category Text Customer configuration for activity categories.
01 05 Preparation The categories you are using should be assigned to the ac-
tivity types under Assignment of categories.
01 09 Marketing
02 01 Customer Visit
02 06 Meeting
02 07 Workshop
02 08 Product Presenta-
tion
02 09 Marketing
02 10 Annual Visit
03 02 Telephone Call
03 09 Marketing
03 12 Sales Call
Activity Types are:
01 Activity Task
02 Appointment
03 Phone Call
04 Visit
7.4 Data Loading
7.4.1 Overview
After your system setup is completed, you can execute the initial data load of from your SAP Cloud for
Customer system to SAP Marketing Cloud system.
You can load the following data:
• Accounts or Contacts or Individual Customers

• Business Partners and Business Partner Relationships
• Marketing Permissions
• Business Attribute Sets
7.4.2 Initial Load of Account/ Contact/ Individual Customer

to SAP Marketing Cloud
Procedure
1. Logon to the SAP Cloud for Customer system.

2. Navigate to Administrator Workcenter Extract Data to External System Workcenter view
3. Choose Replicate Business Partner under Master Data.
4. In the resulting screen, maintain the criteria for which you want to execute the initial load
Field Description Value
Business Partner ID Business Partner to be replicated to <A Valid ID>

SAP Marketing Cloud system
Business System ID SAP Cloud for Customer Logical Sys- <Logical system name of
tem the Cloud for Customer>
Category 1-Person
Package Size 100
Test run No
5. Choose Execute.
 Note
The same steps can be followed to replicate Leads and Opportunities to SAP Marketing Cloud system.
7.4.3 Initial Load of Business Partner Relationship to SAP
Marketing Cloud
Procedure

3. Choose Replicate Business Partner Relationship under Master Data.
4. In the resulting screen, maintain the criteria for which you want to execute the initial load
Business System ID SAP Cloud for Customer Logical Sys- <Logical system name of
tem the Cloud for Customer>
Package Size 100
Test run No
5. Choose Execute.
7.4.4 Initial Load of Business Attribute Set and Assignment

to SAP Marketing Cloud (Optional).
Prerequisites
Before you can start with the business attribute assigment, please make sure that you have transferred the
following master data:
• Accounts
• Contacts
• Relationships
• Marketing Attributes
Procedure

3. Under Master Data choose Replicate Business Attribute Set to SAP Marketing.
4. In the resulting screen, maintain the criteria for which you want to execute the initial load Replicate
Business Attribute Assignment to SAP Marketing.
Object Type Code (in case of Attribute

assignment replication)/Attribute Set
ID (In case of attribute set replication)
Business System ID SAP Cloud for Customer Logical Sys- Replicate Business
tem Attribute Assignment
to<Logical system name of
the Cloud for Customer>
Package Size 100
Test run No
5. Choose Execute.
7.5 Service Ticket Integration
Replicate service tickets from SAP Service Cloud to SAP Marketing Cloud.
The replication of service tickets helps you to understand a customers' business needs better. You can use this
information to alter campaigns, hand out awards or compensation and thereby improve customer satisfaction.
The service ticket is replicated to SAP Marketing Cloud as an interaction record. You can see this information in
SAP Marketing Cloud in the app Data Stewardship Browse Interaction Data .
Alternatively, you can go to Data Stewardship Corporate Accounts open an account and see Interactions.
The mapping of fields between the two systems is as follows:
Mapping of Service Ticket Attributes from SAP Service Cloud to Properties of OData Service
CUAN_BUSINESS_DOCUMENT_IMP_SRV of SAP Marketing Cloud
CUAN_BUSINESS_DOCUMENT_IMP_SRV
Service Ticket Attribute in SAP Service Cloud Property in SAP Marketing Cloud
Ticket Buyer Party Contact ID
Ticket Creation Date Time Time Stamp
CUAN_BUSINESS_DOCUMENT_IMP_SRV
Service Ticket Attribute in SAP Service Cloud Property in SAP Marketing Cloud
Ticket ID External ID
Ticket Priority Code Interaction Priority
The Internal Object Type is not mapped to an attrib- Internal Object Type
ute in SAP Service Cloud. It has the hard-coded value
SERVICE_TICKET. In the integration scenario SAP Cloud
for Customer Integration with SAP Marketing Cloud, this
value can be adapted in the corresponding iFlow Replicate
Service Ticket to SAP Marketing.
The External Object Type is not mapped to an attrib- External Object Type
ute in SAP Service Cloud. It has the hard-coded value
C4S_SERVICE_TICKET.
Confirmation Issuing Status Code Status Code
Information Life Cycle Status Code External Status Code
Service Category Product Category of type Process Category
Incident Category Product Category of type Incident Category
Object Category Product Category of type Object Category
Cause Category Product Category of type Cause Category
Resolution Category Product Category of type Solution Category
• Ticket Completion Time Point Interaction Processing Duration

• Ticket Creation Date Time
Is calculated from TicketCompletionTimePoint minus Crea-
tionDateTime and converted into seconds.
A service ticket is replicated when it’s created in SAP Service Cloud and any subsequent updates are also
transferred to SAP Marketing Cloud.
Technical Information
The existing campaign outbound interface in SAP Service Cloud is extended with additional fields for this
integration. Also, a new PI mapping and Cloud Integration iFlow are available.
Prerequisite: Service Categories from SAP Service Cloud must be manually uploaded to SAP Marketing Cloud
before replication.
Scoping Entries
In SAP Service Cloud, navigate to Communication and Information Exchange Integration with External
Applications and Solutions Integration into Sales, Service, and Marketing Processes Service Tickets .
Select the scoping question:
Do you want to replicate service ticket from your cloud solution to an external application?
Communication Scenario / Arrangements
You can setup the communication scenario under Administrator General Settings Integration
Communication Arrangements . The following Communication Scenarios are supported for this Integration:
Service Ticket Replication to SAP Business Suite
• Outbound Communication Services

• Replicate Service Tickets to SAP Business Suite
Cloud Integration iFlow

iFlow: Replicate Service Ticket to SAP Marketing
8 Status Mapping of Data of SAP Cloud
for Customer to Data of SAP Marketing
Cloud
The following table provides you with a overview about status mappings: Correlated object statuses in SAP
Cloud for Customer, and SAP Marketing Cloud.
Lead Status Mapping
Status in SAP Cloud for Customer Status in SAP Marketing Cloud
1 (Open) 01 (In Process)
2 (Qualified) 01 (In Process)
4 (Accepted) 01 (In Process)
5 (Declined) 07 (Unsuccessful)
6 (Converted) 05 (Converted)
Opportunity Status Mapping
2 (In Pprocess) 01 (In Process)
3 (Stopped) 07 (Unsuccessful)
4 (Won) 06 (Successful)
5 (Lost) 07 (Unsuccessful)
Activity Status Mapping
2 (In Process) 01 (In Process)
3 (Completed) 03 (Completed)
4 (Cancelled) 04 (Cancelled)
80 PUBLIC Status Mapping of Data of SAP Cloud for Customer to Data of SAP Marketing Cloud
9 Extensibility for SAP Business Partner
Integration
Features
As a key user, you have several options to extend the SAP Business Partner Integration. You can enable
scenario-based extensibility, useSAP Cloud Integration with extension points in iFlows, or use BAdIs that allow
complex mapping.
9.1 SAP Cloud Integration with Extension Points in iFlows
Use the 2 iflows with extension points to extend your business partner integration.
• Replicate Business Partner to SAP Marketing via Business Partner Web Services
• Replicate Business Partner Relationship to SAP Marketing via Business Partner Web Services
• Value Mapping for SAP Cloud for Customer and SAP Marketing Integration
For more information, see Configure and Deploy iFlows from SAP Cloud for Customer to SAP Marketing Cloud
[page 62].
For more information regarding extending standard iflows, check out the following blog in SAP Community:
Extending standard integration flow to support Customer extensions
9.2 SAP Marketing Cloud Scenario-Based Extensibility
As a key user, you can extend the integration in the Custom Fields app using the business context Business
Partner Core View
Once the custom field has been created, you can edit it. Select the tab Busness Scenarios where you will
find both the Business Partner and the Interaction Contact. Click on Enable Usage. As a result, the field will
automatically be created with the same name in both the SAP S/4HANA and SAP Marketing Cloud systems.
For more information, see Custom Fields.
 Note
If you want to use custom fields of the interaction contact in the lead transfer process from SAP Marketing
Cloud to SAP Sales Cloud, you cannot use the scenario based extensibility. In this case, you can use the
Extensibility for SAP Business Partner Integration PUBLIC 81
classic approach with two separate custom fields, one for the business partner and one for the interaction
contact. The values of these two custom fields you need to map, using a BAdI.
9.3 SAP Marketing Cloud Business Add-Ins (BAdIs) for

Business Partner Integration
As a key user, you can extend the integration in the Custom Logic app using the business context Marketing:
Business Partner Mapping. The following BAdIs are provided.
BAdI Technical Name Use
CUAN_BUPA_MAP_BPREL_CODE_VALUE Business Partner mapping: Adjust relationship code values
CUAN_BUPA_MAP_BUPA_ADDRESS Business Partner mapping: Determine relevant address

usages
CUAN_BUPA_MAP_BUPA_CODE_VALUE Business Partner mapping: Adjust Business Partner code

values
CUAN_BUPA_MAP_BUPA_ROLE Business Partner mapping: Adjust role mapping
CUAN_BUPA_MAP_COMPANY_EXT_FLD Business Partner mapping: Adjust corporate account exten-

sion fields
CUAN_BUPA_MAP_MKT_AREA Business Partner mapping: Adjust marketing area
CUAN_BUPA_MAP_PERSON_EXT_FIELD Business Partner mapping: Adjust contact person extension

fields
CUAN_BUPA_MAP_REL_CAT Business Partner mapping: Get relevant relationship catego-

ries
For more information, see Custom Logic.
82 PUBLIC Extensibility for SAP Business Partner Integration
10 Appendix
10.1 Maintain Organizational Data
Purpose:
If you face an error - Please enter a party role with sales unit, while trying to create an opportunity or convert
Lead to opportunity, maintain the sales org data in your system.
Procedure:
1. Login to the SAP Cloud for Customer system as an administrator
2. Navigate to Administrator General Settings
3. Choose Org Structure under Company
4. In the resulting screen choose New Org Unit
5.Maintain the following fields:
Field Value Comment
ID <A Valid ID> A Valid ID for the Org
Name The Name of the Sales Organization
Vaild From A valid start date
Vaild To A valid end date
Parent Unit <The Parent Org ID>
Sales Checked If the sales org that you are creating is

a sub-unit of an another existing org,
then provide that parent unit ID
Sales Organization Checked
Manager The manager who is responsible for the

Sales Org
6. Choose Save.
Appendix PUBLIC 83
10.2 Finding Required Information
10.2.1 How to get SAP Marketing Cloud Service URL
To find the SAP Marketing Cloud service URL, go to a communication arrangement.
In the section Inbound Services you can see the service URL..
The service URL consists of three parts, namely protocol, host name and service path. The host name follows
the pattern tenant.api.domain.
10.2.2 How to get SAP Marketing Cloud Client Certificate
Procedure
You can download the SAP Marketing Cloud client certificate from the communication system you created in
section.Define Communication Systems [page 17].
1. Log on to your SAP Marketing Cloud system as an administrator.

2. Choose the Communications Arrangements app.
3. Select the communication arrangement you created in section Maintaining Communication Arrangements
[page 22].
4. Choose Download Certificate in Outbound Communication to download the SAP Marketing Cloud client
certificate to your local system.
5. Open the downloaded certificate.
6. Choose Details.
7. Choose Copy To File.
8. The Certificate Export Wizard appears.
9. Choose DER encoded binary X.509 (.CER) under File Format.
10. Specify the name of the file you want to export.
11. Finish the download.
Alternatively, you can also choose Security, Maintain Client Certificates, and then select the certificate and click
Download.
84 PUBLIC Appendix
10.2.3 How to get SAP Marketing Cloud System ID
Procedure
You can get the logical system ID from the communication arrangement you have created in section
Maintaining Communication Arrangements [page 22].

2. Choose the Maintain Communication Arrangements app.
3. Select the communication arrangement you have created in section Maintaining Communication
Arrangements [page 22]
4. The logical system ID is displayed in field Own System under Common Data.
Alternativly, you can also choose Communication Systems, select the entry where the column Own System is
Yes and that is the system ID.
10.2.4 How to get SAP Cloud for Customer System ID
Procedure
You can get the logical system ID from the communication arrangement
1. Log on to your SAP Cloud for Customer system.

2. Choose Administrator.
3. Choose Communication Arrangements.
4. Select the communication arrangement you created.
5. The logical system ID is displayed in field My System under My Communication Data.
10.2.5 How to get the Integration Flow endpoints in SAP

Cloud Integration
Once the integration flows are deployed, you can get the endpoint of an integration flow as follows:
1. Log on to the SAP Cloud Integration Web UI.

2. Navigate to the Monitor view.
3. Under Manage Integration Content, choose Started.
4. Search for the integration flow, and select it in the list. The required service endpoint starts with /cxf/.
Appendix PUBLIC 85
 Example
/cxf/yMKT/C4C/LeadReplicationRequest_Out
10.2.6 How to get the SAP Cloud Integration Runtime URL
The SAP Cloud Integration Runtime URL is included in the SAP Cloud Integration provisioning e-mail.
Alternatively, you can get it once the prepackaged iFlows in SAP Cloud for Customer Integration with SAP
S/4HANA Cloud have been deployed. For more information, see Configure and Deploy iFlows from SAP Cloud
for Customer to SAP Marketing Cloud [page 62].
In the SAP Cloud Integration Web UI, navigate to Monitor. Choose the Started app. Open on of the iflows.
Choose the status Started. The first part of the listed endpoint is the required SAP Cloud Integration tenant
runtime URL. Example: https://<tenant>-iflmap.hana.ondemand.com
10.2.7 How to Get the SAP Cloud Integration Client

Certificate
In the SAP Cloud Integration provisioning email, follow the link under Certificate Information. In the resulting
screen, choose X509 Certificate with option Binary CER. Download it to your local machine.
Optionally, you can download the SAP Cloud Integration certificate from Operations View Keystore , then
choose Select and download certificate sap_cloudintegrationcertificate.
10.3 Monitoring Messages
10.3.1 Monitoring Messages in SAP Cloud Integration WebUI
1. Log on to the SAP Cloud Integration Web UI.

2. Go to the Monitor view.
3. Under Monitor Message Processing, choose All Integration Flows.
4. Here you can find the messages for the SAP Cloud Integration endpoints that were called.
5. To find the right message, you can filter the list of messages according to Time, Status, Artifact or ID.
These are the most common statuses for messages and their meaning:
• Error: Error occurred during the message processing but message retry not started automatically.
• Failed: Message processing failed, retry not possible.
• Completed: Message processing completed and the message delivered to the receiver successfully.
86 PUBLIC Appendix
• Processing: Message is currently being processed.
10.3.2 Monitor messages in SAP Cloud for Customer
1. Log on to your SAP Cloud for Customer.

2. Go to the Administrator work center and select System Administration.
3. Under Web Service message Monitoring. you can view the number and status of all processed messages.
4. When a message with status System Error is selected, you can check its error log.
To check the error log, choose View Error Log .
10.3.3 Monitoring Messages in SAP Marketing Cloud
Procedure:
2. Go to Assign Recipients.
3. Enter Namespace CUAN.
4. Enter a relevant Recipient for the Alerts. Choose All_Interfaces and press Execute
5. Enter the relevant users that should see the messages
6. Flag the field Include on Overview
7. Choose the message type the you want the user to see
8. Choose Save
After that procedure, the selected users can log on to the system and can navigate to the Message Dashboard /
SAP AIF to analyze and restart messages and errors.
The users can also choose the timeframe they want to analyze and find the errors.
For monitoring the SOAP messages in SAP Marketing Cloud you could use the Message Dashboard, which is
available with role SAP_BR_CONF_EXPERT_BUS_NET_INT.
The relevant message name space on SAP Marketing Cloud side are: /MDMKM and /SDCFC. If you are using the
SOAP-based integration, the name spaces /CMDBP and /MKTBP are also relevant.
For information about the use of the Message Dashboard, see Message Dashboard.
 Note
The following step (Assign Recipients to User) is mandatory to see the messages in the dashboard: Assign
Recipients to Users
Appendix PUBLIC 87
10.4 Ticket Component
Component Comment
CEC-MKT-INT-CSL Use this component for issues occurring in the SAP

Marketing Cloud, for example if lead outbound messages do
not reach the SAP Cloud Integration tenant.
CEC-MKT-INT-ERP Use this component for issues with the SOAP-based busi-
ness partner integration.
LOD-CRM-INT-YMT Use this component for issues with the content on SAP
Cloud Integration and issues that occur in the SAP Cloud
for Customer system, for example if the replication of busi-
ness partner data does not reach the SAP Cloud Integration
tenant or if marketing lead messages are not processed suc-
cessfully in SAP Cloud for Customer system.
88 PUBLIC Appendix
Important Disclaimers and Legal Information
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SAP Marketing Cloud

Setting Up SAP Marketing Cloud Integration with

THE BEST RUN

3 Replicating Business Partner with SOAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

4 Overview of Communication Arrangements and iFlows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

9 Extensibility for SAP Business Partner Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

SAP Cloud for Customer Mapped Interaction of SAP Marketing Cloud

Account Interaction contact of type Corporate Account

Individual Customer Interaction contact of type Consumer (B2C)

Contact Interaction contact of type Contact (B2B)

Lead Interaction of type MARKETING_LEAD, including product

Activity with type Phone Call Interaction of type

Activity with type Appointment APPOINTMENT

Activity with type Visit APPOINTMENT

Activity with type Task TASK

Attribute Set with Marketing Attributes Marketing Attribute Category

2022-07-27 Initial version for SAP Marketing Cloud 2208

Connections between Systems

Activity MKT to C4C Replicate Business Activity Business Activity Replication

Confirm Business Activity

Activity C4C to MKT Replicate Business Activity to Business Activity Replication

Confirm Lead Replication to

If you are setting up the

Opportunity from C4C to Replicate Opportunity to SAP Opportunity Replication to

Marketing Permissions from Request Marketing Permis- Request Marketing Permis-

SAP_COM_0045 To allow navigation from the none none

Replicate Business Partner

Confirm Business Partner

Confirm Business Partner

4. In SAP Cloud Integration, also deploy the following new iFlows.

Newly Created iFlows

Confirm Business Partner Replication from SAP Marketing

Confirm Business Partner Relationship Replication from SAP Marketing

Replicate Key Mapping to SAP Marketing

6.1 Required Information

SAP Marketing Cloud Tenant Details

SAP Cloud Integration tenant details

SAP Cloud for Customer Tenant Details

• SAP Cloud Integration tenant certificate.

7.1 Configuration in SAP Marketing Cloud

1. Access the SAP Marketing Cloud system and log in as an Administrator.

Current Date is needed for the column StartDate

Field Value Example

Employee ID <A valid ID for the Employee> M12345

Last Name <A valid name> MarketingExpert

Create Business User <Enter X if you need to create a business user X

Valid From <Current Date with YYYYMMDD format> 20170303

Valid To <Valid End Date with YYYYMMDD format> 99991231

UserName <A valid user name> MarketingExpert

6. Browse for the file and choose Upload.

7.1.3 Authorizations for Users in SAP Marketing Cloud

1. Access the SAP Marketing Cloud system and log in as an Administrator.

4. Click Add to assign business roles as required.

7.1.4 Setting up Communication Arrangements

7.1.4.1 Create Technical Communication User

1. Log on to the SAP Marketing Cloud system and log in as a Administrator.

User Name <user name> for example: CODINTEG

Description Marketing Cloud Communication User

7.1.4.2 Define Communication Systems