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    CV Bilal Ziyane

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    Bilal Ziyan

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    CV Bilal Ziyane

    Uploaded by

    Bilal Ziyan
    3 views1 page

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    3 views1 page

    CV Bilal Ziyane

    Uploaded by

    Bilal Ziyan

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    ZIYANE Bilal

    Customer Service Representative


    About Me
    I am a 20-year-old professional with over three months of
    experience working in a French call center. This role honed my
    bilingual communication skills, enabling me to efficiently
    handle customer inquiries and resolve issues in both French
    and English. I possess strong problem-solving abilities, remain
    calm under pressure, and am proficient with CRM software.
    My background in computer science has enhanced my
    technical proficiency, language skills, and cultural
    Contact understanding, equipping me to work with various software
    and technologies. I am eager to bring my skills and experience
    to a dynamic team and deliver exceptional customer service.
    +212 644443719

    bilal.ziyane1@gmail.com Education
    45 Sbaa Louyat Sefarine O.M (2022 -2024)
    HIGH SHCOOL OF TECHNOLOGY OF FEZ
    Bilal Ziyane
    DUT in computer science

    (2021 -2022)
    Skills
    IBN BAJJA HIGH SCHOOL
    Strong verbal and written baccalaureate in Physical Sciences with BIOF
    communication skills. specialization (with high honors)"
    Customer Service Excellence

    Problem-Solving
    Experience
    CRM Proficiency CALL CENTER AGENT 01/06/2024 - 31/10/2024

    TEAM COLLABORATION People assurance


    Managed and scheduled quality assurance
    Time Management
    appointments, ensuring timely and
    accurate meeting arrangements.
    Language Provided high-quality customer service,
    Arabic: Native language addressing inquiries and resolving issues
    French: Full professional efficiently, contributing to overall customer
    proficiency satisfaction.
    English: Full professional TWO-MONTH TECHNICAL INTERNSHIP
    proficiency Salid info
    Completed various data analysis and manipulation tasks
    related to the purchasing department.
    Developed a web e-commerce application for the
    company.

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