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    Curriculum Vitae - Matthew Holliday

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    MattyHolliday
    Matthew Holliday has over 15 years of experience in various insurance and customer service roles. He holds a BA in Philosophy from the University of Stirling and has worked as a motor claims handler, customer service assistant, claims assessor, and call handler. His experience includes assessing insurance claims, providing customer assistance, and developing a strong understanding of insurance processes and regulations.

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    Curriculum Vitae - Matthew Holliday

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    Matthew Holliday has over 15 years of experience in various insurance and customer service roles. He holds a BA in Philosophy from the University of Stirling and has worked as a motor claims handler, customer service assistant, claims assessor, and call handler. His experience includes assessing insurance claims, providing customer assistance, and developing a strong understanding of insurance processes and regulations.

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    Matthew Holliday has over 15 years of experience in various insurance and customer service roles. He holds a BA in Philosophy from the University of Stirling and has worked as a motor claims handler, customer service assistant, claims assessor, and call handler. His experience includes assessing insurance claims, providing customer assistance, and developing a strong understanding of insurance processes and regulations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    10 views2 pages

    Curriculum Vitae - Matthew Holliday

    Uploaded by

    MattyHolliday
    Matthew Holliday has over 15 years of experience in various insurance and customer service roles. He holds a BA in Philosophy from the University of Stirling and has worked as a motor claims handler, customer service assistant, claims assessor, and call handler. His experience includes assessing insurance claims, providing customer assistance, and developing a strong understanding of insurance processes and regulations.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
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    Curriculum Vitae Matthew Holliday

    Education 2001 BA Philosophy. University of Stirling 1996 Grade B, Higher Mathematics 1996 Grade B, Higher English 1996 Grade B, Higher Physics 1997 Grade B, Higher Geography 1997 Grade C, Certificate of Sixth Year Studies in English 8 Standard Grades with Mathematics and Physics at Grade 1 Work Experience Motor Claims Handler with Aviva December 2008 to Present. This is a Customer Service role, working within the Motor Claims department as part of the unrepresented claims team, I am responsible for helping customers who have been injured as a result of a Motor Vehicle Accident. Duties include liaising with the claimant, estimating the total value of the claim and setting reserves, dealing with any rehabilitation and medical treatment which may be required, and attaching a financial value to the claim for the purposes of settlement. I act as a referral point for systems superusers within each individual team, and deal with technical issues and referrals that cannot be resolved. This has allowed me to develop a sound knowledge of Avivas IT processes. Customer Service Assistant with HMRC August 2008 to December 2008 Working in the Tax Credit department for Her Majesty's Revenue and Customs, I was responsible for dealing with customer enquiries in the Glasgow contact centre. Duties include providing assistance by telephone to customers with regard to their Tax Credits, providing advice and making amendments to existing Tax Credit claims. A strong working knowledge of state benefits, levels and entitlements is essential for this position, as is strong customer service skills and organisational ability. Claims Assessor with Capita/Resolution February 2007 to August 2007 Assessing Health Insurance claims for Group Income Protection Insurance, Life Insurance, and Critical Illness cover. This role involved assessing medical evidence, and liaising with the underwriting department and Chief Medical Officers in order to determine the validity of the claim. This role required a sound understanding of current insurance regulation and practice, and sound analytical skills in order to arrive at the correct decision with each particular claim. I left this position to travel around the world on a trip which had been planned since leaving university. Claims Assessor with Mercer Human Resource Consulting September 2005 to February 2007 Duties included liaising with clients and insurance companies, and performing benefit calculations for any claims that arose during the life of the policy. Working time was generally split between sales/marketing and administrative/claims duties. My portfolio consisted of around thirty clients, from various industries throughout the UK. Working with the Managing Consultant, I would compare and give recommendations on the various offerings from each of the major UK insurers. I would also act as an intermediary between the client and insurer to ensure that any queries were dealt with as quickly and smoothly as possible. Call Handler for Group Life Policies with Norwich Union (via Kellys Recruitment) April 2005 to September 2005 Providing updates on the progress of applications for new insurance policies to Financial Advisors, and also directly to customers. This required a sound understanding of the process for

    purchasing insurance policies, and also strong communication skills. Applications would frequently be very urgent, and strong interpersonal skills were required to resolve any difficulties which arose. I would also deal with technical questions during the application process, and frequently liaised with the Underwriting department in York to check the progress of new business applications. Telephone Claims Assessor with Paymaster August 2003 to March 2005 Providing customer service for the Mineworkers Pension Scheme. Duties included liaising with beneficiaries to ensure prompt payment of any benefit due. This position also required strong communication skills, as beneficiaries had often suffered a recent bereavement, and any communications had to be handled with great care. Transferred internally after 1 year to work on a new Group Life scheme for the National Australia Group. This required full knowledge of all aspects of GL administration, and I also communicated and liaised directly with our clients and insurers. This helped to develop my confidence in communicating with corporate clients who were crucial to the business. Claims Assessor with Axa Insurance August 2001 to July 2003 Working in a call centre which provided emergency medical treatment for customers who were injured or become ill whilst abroad. Duties included arranging medical care and repatriations, and booking accommodation and transport on the telephone. This was the first role undertaken since leaving university, and provided a valuable introduction to office practises, and the insurance industry. Contact Details Flat 1/1 108 Albert Road Crosshill Glasgow Scotland G42 8DR 07967837159 Matthew.Holliday@Aviva.co.uk

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