RESORT ADMINISTRATION CHART

General Manager

Sales and Marketing Department

Engineering Department

Accountancy Department

Controller

Food and Beverage Department

Environment Monitoring

Residential Department

Recreation Department

Security Department

General Manager- The one who is responsible for the overall operations which includes the management of the staff, finances, projects and initiatives to improve the project. The General Manager has the total control in the development.

Controller- A hotel controller plans, organizes, directs, and controls the accounting functions of a hotel. He reports operational results to the general manager. Overseeing accounting functions includes ensuring timely and accurate reporting of financial information, handling yearly audits, short- and long-term financial forecasting, and working as part of the hotel's executive management team.

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Director of Sales and Marketing

Sales Director

Convention Service Manager

Sales Manager

Floor Manager

Convention Coordinator

Sales and Marketing Director- The role of this position is to endorse and promote the establishment. The Sales and Marketing Director is also the one responsible for conceptualizing marketing strategy plans and managing budget. The Director of Sales & Marketing is responsible for developing and overseeing the execution of the sales and marketing strategies to meet overall goals and objectives. As the leader of the sales and marketing team, the Director is responsible for guiding and monitoring the team's efforts for optimal results.

Sales Director- This position is responsible for monitoring resort ads and other outputs done by the sales manager. He directs channel development activity and coordinates sales distribution by establishing sales territories, quotas, and goals.
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Sales Manager- The Sales Manager assists the Director of Sales. Sales Managers are usually those who talk people and convince them to check the place out. Usually, sales managers have good communication skills.

Convention Service Managers- Convention Services Managers coordinate all hotel activities related to meetings. They meet with clients and plan a schedule them. Convention Service Managers ensure that there would be no conflict in any of the reservations.

Convention Coordinator- The Convention Coordinator is responsible for overseeing the logistical aspects of the convention and for ensuring that conventions adhere to the resort policies. The Convention Coordinator facilitates the smooth and efficient running of conventions so that delegates can enjoy and participate in the event well.

Floor Manager- Floor Managers ensure that equipments and furniture are safe, ready to use and in the right position prior to the event. Also, it is their task to check if the set is complete and in good condition.

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Food and Beverage Director Catering Director Executive Chef Beverage Manager Banquet Chef Restaurant Manager Admin. Assistant Steward Hosts Servers Sous Chef

Food and Beverage Director- Food and beverage director is responsible for directing the outlets, catering, stewarding and banqueting operations of the hotel to make sure the accomplishment of food and beverage quality. They are responsible for applying and developing the sales and marketing strategies of the catering department to give effective profitability to hotel with excellent service and satisfaction to customer. They
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manage the beverage and food operation including food preparation, catering functions, food service and other lounge service.

They are responsible for checking or observing the budget of food and beverage. They handle storage and receiving of food and beverage items. Food and beverage director hire, recruits, supervises or trains food and beverage staff obeying all local, state and federal laws and company standard. Sometimes they perform duty of manager and other duties as assigned.

Catering Director- A catering director is responsible for planning and managing overall catering functions and supervises total catering operations including client sales, catering staff and kitchen operations. The primary responsibility of a catering director is to train, supervise and work with all catering staff to ensure maximum customer satisfaction and meet sales goals. Other important duties include developing menus and pricing, supervising all aspects of preparation, service and cleanup for catering operations, directly supervising catering staff and ensuring compliance with all sanitation and safety standards. A catering director may participate in negotiation of contracts, advice clients and staff about current catering trends and products and solicit current and new catering events in order to maximize revenue. Taking administrative responsibility for all catering events may also fall under the purview of a catering director job.

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Executive Chef- The executive chef, also known as the executive chef or chef manager, is the person in charge of the kitchen. Everything that goes out of the kitchen is the responsibility of the executive chef in the eyes of the employer; therefore, it is essential for the person with this job to be able to maintain complete control of the kitchen at all times and to command the respect of his or her kitchen staff. An executive chef is also charged with maximizing the productivity of the kitchen staff, as well as managing the sous chef and chef de partie, whom are directly below them in the chefs chain of command. The executive chef may also be called upon to use this time to create a wide variety of new dishes for his or her kitchen. In addition, the head chef also performs many administrative duties, including ordering supplies and reporting to the head of the establishment.

Stewards- The stewards guide the people. They sometimes serve as ushers and/or usherettes Stewards are often experts on their assigned subjects.

Sous Chefs- The term "sous" comes from French, and it means "under." A sous chef ranks directly below the executive chef. The sous chef is directly in charge of day to day production in the kitchen. Because the executive chef must spend so much time in his or her office, tending to issues related to business and longterm planning for the restaurant, the sous chef is generally given the responsibility of ensuring the kitchen functions efficiently and effectively.

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Banquet Chefs- Cooks designated on banquets. These people are often skilled and usually play exhibitions in front of customers.

Administration Assistant- This role is usually non-client facing and deals with paper works in the office although they should be prepared to perform the functions of resort representatives as and when required.

Resident Manager

Front Office Manager

Executive Housekeeper

Reservation Manager Front Desk Manager Bell hops Housekeepers

Guest Services

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Resident Manager- Resident managers live in hotels and motels. They are on-call 24 hours a day. They usually work an 8hour day, while overseeing the hotel. In their off hours, resident managers are called for emergencies or problems. In some hotels, the general manager also serves as the resident manager. Front Office Manager- Front Office Managers are responsible for welcoming and accommodating guests. They are also tasked to manage the delivery of high quality service to guests as well as to plan, direct, control and coordinate the activities of all personnel engaged in the lodging, particularly Front Office division to insure an efficient and profitable service. Front Desk Manager- The designated Front Desk Manager is responsible for communicating with all other departments in regard to the front desk department; cover all shifts that are open; deal with all complaints from customers; and reporting all manners to the hotel director. Reservation Manager- The task of this job is to oversee operations of resort room reservation team and ensure that the resort room rental achieves the budget given. Bellhops- Bellhops help travelers and guests to transport their suitcases. Guest Services- Guest services is one of the biggest exemplary of quality service in the establishment. They put safely valet guest vehicles, handle and transport guest luggage and greet all guests in a pleasant, courteous and enthusiastic manner. Deliver hotel amenities to guest rooms, upon their request.
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Executive Housekeeper- Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the resort. Responsibilities include, staff training, motivation, interdepartment communications, and staff scheduling. This position requires strong attention to detail, leadership skills, and ability to effectively deal with department heads, guests, and team members.

Housekeepers- Housekeepers are responsible for cleaning units according to the resort standards. They should clean rooms according to the Housekeeping standards and should keep Housekeeping Manager promptly and fully informed of all problems or unusual matter of significance.

Chief Accountant/ Senior Accountant

Cashier

Assitant Accountant/Junior Accountant

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Chief Account/Senior Account-Reaccounts and rechecks the budget stated by the assistant accountant Assistant Accountant-Accounts expenses and money on hand. The Assistant accountants balances the assets and liabilities and computes for taxes to be paid by the complex

Cashier-Collects payments.

Chief Engineer- Chief Engineer is the one responsible for all operations and maintenance of anything that pertains to machines, pipes or any other technical matters.

Chief Engineer

Maintenance Staff- Maintenance staff members are expected to clean, maintain, and repair various resort facilities. With the incredible variety of recreational activities, this work may involve an almost limitless range of duties from site to site. There are others too, that take on construction and landscaping tasks, making repairs to the structure of the resort and keeping the entire appearance of the building perfectly manicured. Depending on resort amenities and size, some maintenance workers will be given one specific task while others will take on a number of responsibilities.
Maintenance Staff

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Environmental Monitoring Department Chief

E n v ironmental Monitoring Department Chief- Head of the department which gathers, organize, analyze and interpret data with regards to the immediate environment. All environmental concerns in the surrounding area are studied here. The data are then presented to the local government for further studies and prevention/solutions. Marine Monitors- Monitors the changes in aquatic biodiversity, gathers, analyze, interpret and report. Every change that happens to the water bodies and the life in it, in the realms is reported. Terrestrial Monitors- Observes and monitors changes in the land. Terrestrial monitor also studies changes or new found species or such in the vicinity. All data gathered and analyzed by the terrestrial monitor is presented to the environmental monitoring department chief. Avian Monitors- They check daily wind speeds and wind quality. The Avian monitors also reports new kind of birds which goes to the island. As with the previous monitors, avian monitors report what they were able to gather to the department Chief.
Marine Monitors

Terrestrial Monitors

Avian Monitors

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Director of Recreation Relaxation Director Beach House Manager Massuese Water Sports Instructors Fitness Director

Fitness Instructors

Director of Recreation- Responsible for monitoring quality service rendered by the resort. The director of recreation also plans new recreational activities and service offered. The director is also responsible for new facilities and development of the recreational amenities which will be incorporated. Fitness Director- Makes schedules for fitness activities such as yoga, aerobics, muay thai, etc. Fitness director is also responsible for the schedule of the fitness instructors and monitors their performance. Fitness Instructors- guides the clients who want to join and perform various activities for self wellness and health. Beach House Manager- Manages the beach house activities as well as the maintenance and taking care of the facilities used for water sports and such. The beach house manager accommodates the guests who are willing to embark on natureinclined activities.

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Water Sports Instructors- guides the people through a series of water-based activities for a safer and fun adventure Relaxation Director- the relaxation director checks the availability of materials which will be used for client relaxation which will include self-pampering and spas. Just like the other directors, the relaxation director checks staff performance under his jurisdiction. Masseuse-Massages the clients for utmost relaxation

Chief Security Personnel

Chief

Security

Personnel-

Head

of

the

department which guards and secures the place against men threats in order to protect the
Roaming Security Personnel Building Security Personnel

establishment and have a safe environment

Roaming Security Personnel- roams around, usually at night, to guard the place and look around for possible unpleasant actions of men. Building Security Personnel- Guards the entrances and exits of building to ensure the safety of the tenants, staffs and users that are within the structure.

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Botanical Garden

Environmental Monitoring

Shops/ Souvenir

Amenities

Lobby

Administration Offices

Rooms

Utilities/ Services Carpentry

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Service Areas Janitorial Carpentry Landscape Maintenance Equipment Storage Waste Segregation Waste Disposal

Utilities Electrical Mechanical Plumbing Air Conditioning

Service Entrance

EcoActivities

Dine

Rooms/Sleeping Areas Over Night GUests

Use of Facilities (Conference Area, Multipurpose Area, Etc.,)

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Sports Activities Parking

EcoActivities Gardening Snorkeling Island Hopping etc

Building Entrance

Clubhouse/Pool /Beach Dine

Lobby

Lockers

Out

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