JOB DESCRIPTION HOTEL ANANDA HOTEL

MANAGEMENT
 GENERAL MANAGER

The General Manager oversees all aspects of the hotel operations including: guest
relations, front desk, housekeeping, maintenance, finances, team building, and staff
development. The General Manager must possess strong communication skills, both
verbal and written, and demonstrate outstanding leadership. The manager must be able
to delegate responsibilities, organize complex projects, and establish priorities
consistent with hotel objectives.

 ASSISTANT GENERAL MANAGER

The Assistant General Manager position will support the General Manager with all
aspects of the hotel operations. The Assistant General Manager must also demonstrate
strong communication skills and superior leadership abilities.

 FRONT OFFICE MANAGER

The Front Office Manager is responsible for all duties of the front desk operation which
includes: staff training, inter-department communications, and staff scheduling. The
FOM usually works a regularly scheduled front desk shift and must be available to work
any shift as needed. The Front Office Manager should possess strong communication
skills and demonstrate leadership abilities.

FRONT OFFICE
 CONCIERGE

The concierge is available to answer any guest inquires regarding the city, events, and
attractions. This individual will provide exceptional customer service to all of our guests
and will support other departments including Sales, Front Office, and Bellman/Van, as
needed.

 GUEST SERVICE AGENT

Guest Service Agents are responsible for greeting and registering the guest, providing
outstanding guest service during their stay, and settling the guest’s account upon
completion of their stay. However, the realm of responsibilities will extend beyond that
of a typical front desk agent. This allows the Guest Service Agent to expand their skill
sets and work in a fast paced environment with new challenges daily. Primary
responsibilities include: registering guests, making and modifying reservations, hotel
operator, and concierge duties. Guest Service Agents must possess a positive and
upbeat personality with a desire to deliver outstanding customer service to our guests.
Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able
to problem solve in order to effectively deal with internal and external customers.

 NIGHT AUDITOR

Night Auditors are responsible for the front desk operation during the overnight shift.
Primary responsibilities include: registering guests, making reservations, preparing daily
reports, balancing transactions, and conducting security walks. Night Auditors must be
able to work independently and with minimal supervision. They must also be able to
problem solve and troubleshoot in order to resolve guest issues that may arise and
respond to emergency situations.

 SECURITY

The Security position will encompass aspects of both the Night Audit and Front Desk
positions as well as overseeing the safety and security of the hotel and guests
throughout the evening hours. Additional responsibilities include: conducting security
walks throughout the hotel property and responding to guest requests and any noise
complaints. Security agents must be able to problem solve and troubleshoot in order to
resolve guest issues and respond appropriately to emergency situations.

 VAN DRIVER/BELLMAN

Van Drivers are responsible for transporting guests to and from the hotel to local area
attractions as well as assisting the guest with recommendations for restaurants and
tourist activities. The Van Driver is also expected to support with front desk operations.
Primary responsibilities include: driving guests to designated locations, assisting guests
with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must
have strong analytical and navigation skills with the ability to coordinate multiple pick-
ups and drop-offs on a schedule under continuously changing circumstances. A valid
driver’s license and acceptable driving record is required.

SALES DEPARTMENT
 DIRECTOR OF SALES

The Director of Sales is responsible for maximizing the occupancy and the average
daily rate of the hotel, while upholding excellent guest service and accommodations to
all guests. This position will work closely with the hotel’s preferred accounts and group
reservations. The Director of Sales manages the sales effort and supports the General
Manager on operational issues. This position requires excellent communication skills,
both written and verbal.

 SALES MANAGER

The Sales Manager assists the Director of Sales to increase corporate client base
through consistent solicitations while establishing trust and rapport with clients to
generate and boost revenues for the hotel. The Sales Manager services new and
existing accounts to ensure repeat business. This position requires excellent
communication skills, both written and verbal.

 SALES COORDINATOR

The Sales Coordinator assists the Director of Sales and Sales Manager in sales
operations including: reserving meetings and conferences, coordinating wedding
groups, general administrative functions, and arranging sales blitzes and giveaways.
This position requires strong communication skills, both written and verbal.

 SALES & CATERING ASSISTANT

The Sales & Catering Assistant is responsible for assisting the Sales team by booking
and servicing groups, meeting rooms, and conferences while providing exceptional
customer service to guests and clients of the hotel. This position requires excellent
guest service skills and the ability to understand the guests’ needs and ideas.

HOUSEKEEPING
 EXECUTIVE HOUSEKEEPER

The Executive Housekeeper is responsible for all duties of the housekeeping operation
and cleanliness levels in all areas of the property. Responsibilities include: staff training,
inter- department communications, and staff scheduling. The Executive Housekeeper
will promote an atmosphere that insures the company mission statement, “Friendliness
and Cleanliness”. This position requires strong attention to detail, leadership skills, and
the ability to effectively deal with department heads, guests, and team members.

 ASSISTANT EXECUTIVE HOUSEKEEPER

The Assistant Executive Housekeeper supports the Executive Housekeeper in all duties
of the housekeeping operation and cleanliness levels in all areas of the property.
Responsibilities include: staff training, inter-department communications, and staff
scheduling. The Assistant Executive will promote an atmosphere that insures the
company mission statement, “Friendliness and Cleanliness”. This position requires
strong attention to detail, leadership skills, and the ability to effectively deal with
department heads, guests, and team members.

 CONTINENTAL BREAKFAST ATTENDANT

The Continental Breakfast Attendant is responsible for setting up the daily

The Houseperson is responsible for maintaining the cleanliness and appearance of the
hotel and providing customers with quality service in a timely and friendly manner.
Responsibilities vary but may include: cleaning and maintaining the appearance of the
public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining
complimentary hotel lobby functions including the coffee service and nightly concierge
events, cleaning and setting-up meeting room functions, restocking housekeeping
stations, delivering service items to guest rooms upon requests from the front desk, and
driving shuttle van when needed.

 ROOM ATTENDANT

Room Attendants are responsible for the cleanliness of guest rooms, hallways, and
public areas in the hotel. Responsibilities include: servicing guest rooms daily in
accordance with hotel procedures, stocking cart with room supplies, and replacing bed
linens and replenishing guest room supplies. This position requires strong attention to
detail, ability to communicate effectively with guests and team members verbally or in
written form, and the ability to bend, lift, and be standing or walking all day.

MAINTENANCE
 CHIEF MAINTENANCE ENGINEER

The Chief Maintenance Engineer is responsible for maintaining the overall operation of
the maintenance department and the appearance and working order of the hotel. The
engineer must be able to work independently, as well as, with others. Responsibilities
may include: maintaining the exterior of the building, parking lot, and common areas,
driving shuttle van as needed, maintaining all equipment in guest rooms, conducting
monthly safety inspections and training the staff on safety and emergency procedures,
and working with vendors. The Chief Maintenance Engineer must be willing to respond
to emergencies, even if after hours, and work with corporate maintenance on special
remodeling projects or capital expenditure needs. This position requires overall
maintenance knowledge and trouble shooting ability with skills in painting, HVAC,
carpentry, equipment, and tool usage.

 ASSISTANT MAINTENANCE

The Assistant Maintenance Engineer supports the Chief Engineer in maintaining overall
appearance and working order of the hotel. This position must be able to work
independently as well as with others. The Assistant maintenance position requires
overall maintenance knowledge and trouble shooting ability with skills in painting,
HVAC, carpentry, equipment, and tool usage.