CARREERS IN HOSPITALITY INDUSTRY

What job titles can you expect to see in hospitality industry job postings? The industry is quite
broad. It includes jobs working in hotels, restaurants, casinos, theme parks, cruise lines, and
other facilities that help customers meet their leisure and recreational needs.

Many jobs in the hospitality industry involve dealing with customers face-to-face in a variety
of ways. But there are also behind-the-scenes jobs that include positions in sales, marketing,
and accounting. Food services jobs also abound in the hospitality industry, including wait staff
and food preparation jobs.

NOTE: There are many management-level jobs across these areas as well, including hotel
managers and executive chefs. 

Most Common Hospitality Job Titles

The following is a list of some of the most common job titles within the hospitality industry.  

Concierge. A concierge interacts directly with customers, providing them with various

services. They may respond to requests (for instance, "Can you book me a restaurant
reservation?") or anticipate what customers might need. These services could range from
providing a babysitter to getting tickets to a show to suggesting a restaurant.

At some hotels, this is an entry-level job. However, some luxury hotels require concierges to
have years of hospitality experience. A concierge needs to be a problem solver with
extensive customer-service skills who is unflappable and can handle difficult patrons.

Other front-of-the-house hospitality jobs include:

 Casino Host
 Cruise Ship Attendant
 Front Desk Associate
 Front Desk Supervisor
 Front Office Attendant
 Front-of-House Manager
 Gaming Dealer
 Guest Relations Manager
 Guest Services Associate
 Guest Services Supervisor
 Hotel Clerk
 Hotel Receptionist
 Reservationist
 Reservations Agent
Event Planner. Many hotels have conference rooms or event spaces that they rent out for
various events, ranging from meetings to weddings. An event planner works with a company,
or an individual, to arrange the event and then ensures it runs smoothly.

Hospitality jobs in the field of event planning include:

 Events Manager
 Executive Conference Manager
 Executive Meeting Manager
 Meeting and Convention Planner
 Meeting Coordinator
 Meeting Manager
 Meeting Planner
 Meeting Specialist
 Special Events Manager
 Wedding Coordinator

Executive Chef. An executive chef is a managerial role that involves a lot of work behind the
scenes in the hospitality industry. An executive chef oversees the food operations in
restaurants, hotels, casinos, or other venues that serve food. People in this role supervise
cooks, sous chefs, and other kitchen employees. They typically order all of the food, plan the
meals, and prepare food in the kitchen.

While it is not necessarily required, many head chefs have some training through a culinary
school, technical school, community college, or a four-year college.

Most people work their way up to executive chef from entry-level roles like line cooks. Over
time, they develop the managerial skills required to oversee an entire kitchen, and the cooking
skills to develop menus.

Other jobs related to executive chef, including jobs many people have while working their way
up to executive chef, include:

 Cafe Manager
 Catering Manager
 Chef
 Cook
 Food and Beverage Manager
 Kitchen Manager
 Pastry Chef
 Restaurant Manager
 Sous Chef

Hotel General Manager. A hotel general manager, or hotel manager, makes sure that a
hotel (or inn, lodge, or any other venue with sleeping accommodations) is running smoothly.
This involves interacting with guests, managing staff, handling the finances of the property,
and much more.
Some hotel managers have a degree or certificate in hotel management, while others have a
high school diploma and a few years of experience working in a hotel. Hotel general managers
need to have strong business skills, management skills, and interpersonal skills.

Other jobs related to the management and/or administration of a hospitality facility include:

 Back Office Assistant

 Catering Sales Manager
 Director of Hotel Sales
 Director of Marketing and Sales
 Group Sales Manager
 Guest Room Sales Manager
 Hotel Manager
 Lodging Manager
 Sales and Marketing Manager
 Shift Leader
 Shift Manager
 Spa Manager
 Wedding Sales Manager

Housekeeper. Housekeepers are responsible for maintaining a standard of cleanliness

throughout a hotel or other hospitality venue. They clean individual hotel rooms as well as the
common areas. Housekeepers within the hospitality industry make beds, do laundry, clean
bathrooms, stock linens, and more.

Being a housekeeper requires some physical stamina because you often have to lift heavy
loads and be on your feet most of the day.

There are many other jobs related to maintenance and cleaning in the hospitality industry.
There are also opportunities for management positions within these areas. Some other related
housekeeping job titles include: 

 Director of Housekeeping
 Director of Maintenance
 Director of Operations
 Executive Housekeeper
 Housekeeper
 Housekeeping Aide
 Housekeeping Supervisor
 Lead Housekeeper
 Maid
 Maintenance Supervisor
 Maintenance Worker

Porter. Porters are tasked with handling baggage for guests. They might bring luggage up to
guests’ rooms or take baggage down to the lobby.
A porter is one of many support staff positions in the hospitality industry. Another common
position is that of valet (also known as parking lot attendant). A valet parks patrons’ cars
when they come to a hotel, restaurant, or other venue.

Other support staff positions similar to that of porter and valet include:

 Baggage Porter
 Bell Attendant
 Bellhop
 Bellman
 Driver
 Parking Lot Attendant
 Valet
 Valet Attendant
 Valet Parking Attendant

Waiter/Waitress. Waiters and waitresses work in restaurants, bars, hotels, casinos, and

other food-serving establishments. They interact directly with customers taking orders,
serving food and beverages, and take payments from patrons.

While no formal education is required, waiters and waitresses must have strong interpersonal
and communication skills. They also have to be detail-oriented because they need to
remember customers’ orders, especially complicated drink orders. This job is ideal for people
in the hospitality industry who want to engage with customers face-to-face.

Other job titles similar to waiter and waitress in the hospitality industry include: 

 Back Waiter
 Banquet Server
 Barback
 Barista
 Bartender
 Busser
 Cafe Manager
 Catering Assistant
 Food Runner
 Food Server
 Head Waiter
 Host
 Hostess
 Maître d’
 Server
 Sommelier
 HUMAN RESOURCES MANAGEMENT IN HOSPITALITY SECTOR

Human resources management (HRM) is often perceived as an extra cost for businesses;
however, the opposite can be true. Regardless of the type of business you are running, in order to
successfully attract and retain good workers, you need to have a good understanding of effective
human resources practices and implement those practices in your business. A well-planned HRM
program that is tailored to your organization and staff can actually improve your business’s bottom
line. Increasingly, employers in the hospitality sector are recognizing the importance of, and
challenges associated with, attracting and retaining good workers and are placing human resources
issues at the top of their priority list.

Business success can never be achieved by just one person; it takes a team – and the right team – for
you and your business. So how do you find, attract, and keep the right people to work for you and your
business? You do this by putting employees first. Some of the overall benefits of good human
resources (HR) practices include higher employee satisfaction, lower staff turnover, superior
customer service and, of course, increased profitability. In short, A human resource department’s
main goal is to implement a variety of functions that are strategically designed to both attract and
maintain an effective workforce.

Most HRM initiatives fall into one of the following functions. These functions are described in further
detail in the following chapters of this book.

 Human resources planning: Through job analysis and strategic planning, including

assessment of the environment and projections for future business, organizations can forecast short-
and long-term staffing needs and the strategic use of the human resource functions to meet those
needs.
 Job analyses and job descriptions: Job analyses are used to define the tasks and
responsibilities involved in each job and to determine the qualifications required to successfully fulfill
the job requirements. Job descriptions are the resulting documents. They provide a basis for all other
HR functions.
 Recruitment: Various methods are used to attract suitable applicants from labour pools.
 Selection: The selection process is used to hire the best people into the positions for which
they are most suited.
 Orientation: A new employee’s initial introduction to the company provides essential
information and creates a positive first impression.
 Training and development: These functions facilitate the development of knowledge,
skills, and attitudes required for staff to perform in their current position and/or to prepare for
advancement.
 Compensation, benefits, and recognition: Businesses need to determine appropriate
types and levels of remuneration and incentives, including wages, formal benefits, and perquisites
(perks).
 Performance management: Providing feedback to employees on their work performance
encourages and supports improvement. Also included in performance management is
coaching. Progressive discipline is a separate process intended as a formal corrective process to
address unsatisfactory behaviour or job performance.
 Termination: Businesses must manage the process of employees leaving the organization
due to just cause or termination being the final stage of progressive discipline.
 TASKS, DUTIES AND RESPONSIBILITIES OF HR MANAGER

What does an HR Manager do:

There are several types of duties of an HR manager in a company, for the overall development of the

company. An HR manager job role handles all the employee training and employee working

environment for the company. Human resources manager mainly manages all the activities like

planning, updation and directing functions of a business/company. They basically act as a link

between the employees and company management.

It is the role & responsibility of the HR manager that all the human resource management functions

of the company should be managed smoothly. The role of an HR manager of the company is the sole

face of the human resource department.

1. Handling recruitment process:

One of the common role and responsibilities of HR manager is that he/she is the person who

monitors the recruitment process of the company. The HR manager roles and responsibilities include

hiring responsible employees and employers who can invest their skills and abilities in the overall

development of the company.

It is essential to have a knowledgeable and responsible HR manager because without resourceful

manpower the company cannot move in the right direction of success.

2. Organization structure and planning:

Roles and responsibilities of HR manager in an organization is to build an organizational structure.

The HR roles and responsibilities help in laying the foundation for the organization. They participate

to form different pillars in an organization that is responsible for its development. They develop
different strategies to meet the goals of the organization and contribute their support to all the

departments of their company.

They also acknowledge team leaders with their results VS actual and make them understand their

target and how to achieve them. They take a different kind of models and survey them by

implementing in the organization. They take care that each and every member is contributing to the

organization.

3. Build HR policies and maintain them:

HR manager responsibilities and duties are to infuse the government’s HR policies in their

organization’s HR policy and keep revising policies for the better performance of employees.

One must be aware of all the government policies to reflect them in their policy. They keep track of

whether the policies they implemented are working successfully and if not they take necessary action

and inform their reporting executives to check out with their employees on this. It includes leaves,

promotions, regulations, pay, incentives, abscond policy, working hours, etc.

4. Rewards and Recognition:

It is a human resource manager’s key task to recognize their employees and reward them for their

performance and contribution to the organization. They encourage employees to perform well.

According to their grading or rating, they will collect the information from the department managers

and recognize the employees as per their performance. They nominate some members to form a team

for this employee reward and recognition. They make sure that this process underlies with

organizational policies.
5. Employee development programs:

Once the hiring process is done, the human resource management will take care of their training

process. They prepare the program depending on the department and the nature of work and enhance

the new hires by making them experience with the organization’s environment.

They provide an opportunity for them to learn skills and develop in their career. They also

conduct employee engagement program in which one can interact with their colleagues-employee.

They do give training on awareness programs for women employees on how to protect themselves.

Human Resources Managers Duties:

As a manager of an important division of an organization, the duties are usually many and also hold

great importance in a company. Some of them are listed below,

 Correlating and planning to make the best use of the employee talents and skills

 Administer the work of support staff and specialists of their team

 Building a relationship between employee and organization management

 Guide in helping their team in recruiting and hiring employee workforce

 Moderate and act on employee benefit programs

 Avoiding and solving different types of conflicts arising in an organization

 Consulting with department managers over important organizational issues

HR Tasks List:

The human resource team handles different elements in a company. The roles and responsibilities of

HR manager is to support and manage employees, employee facilities, issues, concern, feedback, etc.

They take care of employee salary, travel expenses, medical treatment.

The hiring process, relieving process all these will be listed under HR tasks responsibilities or under

duties of an HR manager. Here are the basic human resource (HR) department functions in general.

1. New joining:

Once the organization recruits new hires, they will provide an appointment letter with all the details.

Collecting and maintaining records of the employees with all their personal and educational details in

it.

Assigning them with their reporting manager. Providing them with temporary access ID cards, IT

facilities that are required for doing work, arranging them training, filing all the documents like their

bio-data, date of interview, date of joining, completing all formalities and keeping them in records,

providing them with insurance, professional fund schemes that are underlying with government rules.

A training on basic safety and presentation on the company. Organizational structure, rules to be

followed and taking care of their on-boarding process.

2. Improving organizational performance:

They dedicate their existence by developing ideas to improve their company. They analyze the

requirement of the company and arrange the employees and their skills that would contribute to

growth.

They develop the organization model right from the topmost leaders to the least level executive and

form a chain of how one interconnects with others in a hierarchy. They evaluate the results and start

developing employee knowledge for success.

They start organizing teams to work in a team and combine their results. They make sure that every

leader is aware of their goals so that will help their peers focus towards the vision. They keep alarming

all leaders about productivity.

3. Employee support:

It is the roles and responsibilities of HR to take care of their employees, they will provide solutions to

employee issues. They take feedback regarding organization facilities which might be uncomfortable

for them, the HR person will be ready to take up their issues to management and sort them out.

The role of an HR department is to manage the benefits of employees and help them with their rights.

It is their duty to make the employees aware of their responsibilities while working in a business

environment, like how to keep the premises clean, about discipline, how to follow safety in the work

environment so that they protect themselves and the workforce environment. They help employees

with attendance and login queries.

4. Employee Welfare:

Planning, HR expenses that spent for employee welfare and providing a budget to finance and

accounting team. Developing programs for employee motivation and make them stress-free by

arranging events and influence harmony between employees.

Ensures organization announcements and communication is reached to every employee. Analyzing

and implementing the organizational agenda and make sure it in practice. They take the survey on

employee satisfaction and evaluate results and they communicate with employees and take feedback

from them so that they get satisfied. They measure employee performance and assign them new roles

and provide increment based on it.

HOUSEKEEPING

What is Housekeeping?
Housekeeping means performing all the duties towards cleaning, maintaining orderliness, and
running a house or a business property. In case of hotels, the housekeeping duties involve
maintaining the hotel to the best possible state in terms of cleanliness, and keeping it at highly
desirable ambience.
Objectives of Hotel Housekeeping
The main objectives of hotel housekeeping are −

 To maintain overall cleanliness of the entire hotel at all times.

 To perform cleanliness duties most efficiently and effectively.
 To use good quality, safe cleaning equipment and chemicals.
 To manage laundry and linen.
 To control pests.
 To keep up the hotel with classy interior decoration.
 To take care of the furniture, fittings, and fixtures of the entire hotel.
To understand the expanse or scope of housekeeping, it is better to understand the divisions of hotel
a hotel, first.

Divisions of a Hotel
There are various divisions (or departments) of a hotel. They are given below.
Front Office
It is responsible for guest check-in and check-out, mail and information services, and concierge
services such as tour booking, reserving theatre and restaurants, providing airport taxi service, etc.
Food and Beverage
Food and Beverage department is responsible for preparing menus, foods, and managing inventory
of food and beverage items. It includes food and beverage preparation and service for restaurant,
lounge, coffee shops, bars, parties, and room service.
Uniformed Service Department
It includes parking and door attendants, drivers, porters, and bell attendants.
Housekeeping
Housekeeping includes the duties of keeping the areas of the hotel clean, tidy, hygienic, and pleasant.
It also performs the duties pertaining to decoration of hotel premises.
Sales and Marketing
All sales, services, advertising, promotions, and public relations are taken care of by this team.
Security
Security manager and security workers work to keep the property safe and secured from external
hazards.
Accounts
It conducts all financial activities like producing bills and receiving payments, computing employees’
compensations and delivering payments. They also carry out the activities such as compiling monthly
and annual income statements, depositing and securing cash, and controlling and monitoring assets.
Maintenance
The Maintenance department is responsible for the maintenance of the property. It takes care of
repairing furniture and fixtures, and painting the required area. When the hotel is small, these works
are contracted from an outside agency.
Engineering and Technology
It is responsible for keeping all of its equipment operational. The duties include maintaining
telephone, hotel management software, internet etc. It is also responsible for implementing any new
changes required such as upgrading the software and hardware.
Human Resource Department
Human Resource department is responsible for interviewing and recruiting qualified staff to be
placed at appropriate positions. They also conduct exit interviews for the employees who wish to quit
the work. HRD works to set wages and salaries based on regional market rates and ensures that the
hotel business meets safety and health administration standards.
In all these departments, the efforts of housekeeping department are overt. They are directly visible
to the guests even before they try food or avail other amenities. Housekeeping creates the first
impression about the hotel in the guests’ minds. Hence this department can be said as the heart of
the hotel business.

Housekeeping Department Layout in Hotel

The layout of the housekeeping department depends on the total number of Guestrooms, Outlets,
and Required Staff. The following areas of the department are the most prominent ones −
 Office of the Executive Housekeeper − The administrative work of the department is
carried out here.
 Housekeeping Control Desk − It is accessible and operational 24 hours a day. The
housekeeping staff reports at the start and end of the shift here. There are notice boards,
storage shelves, registers, lost and found cupboard, and key-hanger matrix.
 Laundry Area − Washing, ironing, dry cleaning, folding of linen and staff uniform takes
place here.
 Linen Room − Here, the linen of the hotel such as bed-sheets, towels, pillow cases, etc., are
stored, collected, and carried to the required places in the hotel.
 Uniform Room − The staff uniforms are collected, stored, and distributed from here.
 Tailor Room − Here, stitching and repairing of linen and uniforms takes place.
 Housekeeping Stores − It is a storage area where the cleaning equipment and items, and
guest supplies are securely stored.
 Flower Room − It is an air-conditioned room with worktables, sink and water supply,
cupboards to store vases and stones, and a counter.
 Lost and found − stores all the items left by the guests. It directly communicates with the
front office desk, as there the guests tend to first enquire about their lost articles.

Line Store Room Tailor Room Uniform Laundry Room

Room
 Corridor

Executive House Housekeeping Lost and Housekeeping Flower

keeper office Desk Found Supplies Store Room

Housekeeping − Areas of Responsibility

The housekeeping department is responsible to keep the following areas clean and tidy.

 Guest Rooms
 Guest Bathrooms
Apart from the cleaning task, the
 Public Areas such as Lobby and Lifts housekeeping is also responsible for
 Banquets and Conference Halls handling keys of each floor. In addition, it
 Parking Area manages the laundry, which is often at
some places considered as a sub-
 Sales and Admin Offices
department of housekeeping
 Garden