Typical Jobs or Career Paths

To succeed in this career, you need to become a good communicator and to actively seek
information about what's going on in the hotel, the industry, and in the wider society. As a good hotel
manager, you will keep a very close eye on every aspect of the business - kitchen, service, cleaning,
maintenance, front desk etc. - and you will talk with staff in all areas. You will continually monitor
guest satisfaction, and deal with the many problems that arise in this business. You will also
establish and maintain relations with others working in hospitality, tourism, the media and the
community in order to promote your business and also, to keep abreast of issues, trends, and
possibilities that can affect your business. This makes hotel management an exciting, challenging
career, with much opportunity for personal and professional growth and social interaction.
A hotel is a permanent establishment with four or more bedrooms, and usually includes some kind of
permanent food facility. It can be little more than a hostel, offering minimum services and standards,
or a luxurious establishment with a complete restaurant, several bars and lounges, and a range of
personal services and facilities. Hotels vary widely in size, clientele, business structure, services,
and style. Some aim at meeting specific needs (such as providing basic services and neat rooms
close to an airport for business people or visitors in transit), while others aim to appeal to a wider
market to encourage greater occupancy and to ensure more even occupancy through seasonal or
other changes (such as low tourist seasons).
Typical Jobs or Career Paths
Given the differences in kinds and sizes of hotels, hotel managers may be assigned different roles
and tasks by different employers. Some may manage only one section of a hotel, coordinating their
activities with those of managers in other sections. For instance, one person might manage to the
food areas and another might manage housekeeping. In other hotels, the manager is in charge of all
areas. If you are a hotel owner, you may manage the entire
business on your own, or hire managers for some areas.
Therefore, one can enter this field of work by developing skills and
knowledge in one main area (such as housekeeping, food and
beverage management, marketing and sales, or maintenance), or
by developing a broad range of generic and transferable skills in
One common career path in this industry is through education, such

as a qualification in hospitality or sometimes, in management. This
can start you off with sound skills and knowledge that you can apply
while gaining necessary experience. You might later go in a
completely different direction, with suitable qualifications and
experience, for with only a year of so of additional study in
education to qualify to teach hospitality or hotel management at
vocational college or secondary school. Another common career
path is through experience: you can find work in any area of a hotel
and work your way up by demonstrating your commitment, abilities
and personal qualities. Surprisingly, many top hotel chains prefer people to work their way up at the
hotel, as those people will be thoroughly trained in that hotel's ethic, standards and procedures.
Therefore, you can start your career by starting with any job in a hotel, or by studying to gain at least
basic hospitality skills, then proving yourself on the job - and be sure to let management know of
your ambitions and your commitment.
The key roles of a hotel manager are:
 ensure that their business meets the needs of its users or clients
 ensure that the hotel and its services (e.g. function rooms, restaurant) are marketed and promoted
 ensure that booking, reservation and other selling processes are efficient and effective
 ensure that the hotel is well-maintained, safe, clean and generally meets expected standards
 ensure the care, comfort, satisfaction and goodwill of the guest or customer
 plan and manage the business for present, short term and long term success.
Tasks (some or all) that a hotel manager may be required to do are:

Typical Jobs or Career Paths

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Typical Jobs or Career Paths

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To succeed in this career, you need to become a good communicator and to actively seek

Typical Jobs or Career Paths

One common career path in this industry is through education, such

Tasks (some or all) that a hotel manager may be required to do are:

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