Training & Development Question-1: How do you assess the training & development issues/needs of your SBUs/PCs/CDs?

An organization is as good as its human resources. Based on this very basic fundamental philosophy, Bestway Land Properties Ltd. believes that human beings are its most valuable assets and prime movers. Bestway Land Properties Ltd. also believes that the potential of human resources is limited only to the extent to what one can put to use. Realizing this, Bestway Land Properties Ltd. needs considerable investments in training and developing talent and dynamic professionals, not only to do their job flawlessly, but also to give them an environment, which fosters innovation and entrepreneurship. The extent of empowerment that is enjoyed by its people at various levels of the organization enables each employee, from the very bottom to the top, to contribute to the overall momentum of the company. The employees of Bestway Land Properties Ltd. are to be differentiated not just on the strength of their professional competence, but also on the basis of individual resilience of character and the spirit of enterprise. The ever-changing market place has fuelled Bestway Land Properties Ltd.s determination to keep up with the changing times by constantly strengthening the information base, exploring new lines of business and expanding domestic. This prompted the company to undertake infrastructure development to build competitive advantage in order to retain its position as a leading real estate company. Bestway Land Properties Ltd. is committed to developing individuals human, technical and conceptual skills through various educational and a wide range of internal and external human resource development and job related training programs each and every year. In the face of todays competitive business environment, Bestway Land Properties Ltd. needs to develop and retains high achieves and a motivated workforce and provides an excellent working environment for them that reflect and promote a high level of loyalty and commitment, both to its employees and from its employees. The competent workforce of the company provides its with every reason to be optimistic about the future.

Question-2: Prescribe your ideas by mentioning at least 05 (five) new directives/topics with the dates and the timeline required for the same?
At Bestway Land Properties Ltd., a well-planned and structurally designed in- house training activity-involving sales, marketing and customer service etc. will be conducted throughout the calendar year. These training programs are conducted by in-house resource persons on a regular basis and as per scheduled. Bestway Land Properties Ltd. employees need to received training on the following topics:

Sl. No 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16

Topic Conceptual skills of job (Fundamental of Marketing and Marketing managements) Product Knowledge/Product Presentation Sales cycle/Sales forecasts/Sales methods Consumer Behavior/Customer segmentation Competitive advantages/Market analysis/Strategic management Time Management Team building & Leadership Customer care/Customer relationship management/Post customer service Receivables management/Recovery of Sales/Credit realization/Credit action Call center/Follow ups clients Legal knowledge (Agreement, Registration, Mutation, Approvals etc.) Financial knowledge (Pricing, Payments, Charges, Budget, Audit etc) Computer literacy Reporting methods/Reporting format Human Resources Management (HRM) Planning & Business Development

Date November 2011 November 2011 December 2011 December 2011 January 2012 January 2012 February 2012 February 2012 March 2012 March 2012 March 2012 April 2012 April 2012 April 2012 May 2012 May 2012

Timeline 2 day 2 days 3 days 2 day 2 days 2 days 2 days 3 days 2 days 1 day 2 days 2 days 2 days 2 days 2 days 2 days

MIS implementation
Question-1: How do you suggest the MIS to connect your SBU to the Corporate to share those information for management views and decisions?
Information is a critical resource in the operation and management of organizations. Timely availability of relevant information is vital for effective performance of managerial functions such as planning, organizing, leading, and control. An MIS in an organization is like the nervous system in the human body: it is the link that connects all the organization's components together and provides for better operation and survival in a competitive environment. Indeed, today's organizations run on information. Management Information systems in organizations thus share information to the Corporate body to support for decision making. In view of that, MIS encompasses transaction processing systems, decision support systems, and strategic management systems.

Question-2: Prescribe at least 05 (five) steps/means for doing that by providing a functional organogram and a flow chart?
The following are suggested steps for MIS to connect the SBU to the Corporate for management views and decisions; Enhance communication among employees. Deliver relevant information throughout the organization. Provide an objective system for recording and aggregating information. Reduce expenses related to labor-intensive manual activities. Support the organization's strategic goals and direction. Marketing Information Systems HRM Information Systems

Corporate Accounting Information Systems

Finance Information Systems

Flow chart to connect SBU to the corporate to share information

Corporate for Re-structuring Question-1: How do you want to see the Bestway Group as the leading national and a fast growing multi-national company?
With the passage of time, striving with excellence and commitment, the Bestway Group passed 5 years of its successful operations. We started our journey with the vision of fulfilling the basic needs of human life- food, habitat, clothing, healthcare, education along with entertainment. We always try to put best practiced principles in our efforts despite limitations in which we live in. Bestway Group believes in Win Vs Win Strategy. We believe growth of life so our focus is to be a leading National and fast growing Multi National Corporation (MNC) by expand our businesses which have attachment to people, technology and environment. Bestway Group wants the customers to get benefited by being with itself, implying the group is committed to become Customer Focused Organization. Thus serving for the interest of valued customers is our utmost priority. We need to develop a pool of extremely qualified support staff from home and abroad to fulfill our goal. Technology is an integral part of life so our focus would be sophisticated technology based operations to make life easy and provide a touch of sophistication. At the same time Bestway need to prioritize environmental concerns as technological innovations and industrialization sometimes gets revealed as the root of all evil behind environmental pollutions. So, Bestway Group comes up with provisions for ecological habitat with environmental friendly technology and sustainable power sourcing. In accordance with the above, Bestway Group need to spend some portion of its net capital base in CSR (Corporate Social Responsibilities) activities as a means of direct contribution towards the people, society and world in general. Most of all, Bestway Group need to fulfill the declared strategic outline Bestway Vision 2030 in all extent of its activities which provides its with every reason to be optimistic about the future.

Question-2: State the ways and the means that you think would help achieves your dreams in that connection?
Bestway Group has to believe in making a difference. In any kind of business, keeping a high quality is essential to sustain in the market. And a successful organization like Bestway Group the service quality must be more than enough to drag as well as to keep the customers. To serve with the best quality, reliability, which is the ability to perform the promised service dependably and accurately, must be maintained. Responsiveness, which is the willingness to help customers and provide prompt service, must also be maintained. This dimension emphasizes and promptness in dealing with customer requests, questions, complaints and problems. By hiring right kind of employee, this concept can be satisfied. Again, assurance is defined as employees knowledge and courtesy and the ability of the firms and its employees to inspire trust and confidence. This dimension is likely to be particularly important for services that the customer perceives as involving high risk and/ or about which they feel uncertain about the ability to evaluate outcomes. So we must hire efficient employees. Then empathy is defined as the caring, individualized attention the firm provides to its customers. The essence of empathy is conveying through personalized or customized service that customers are unique and special. All customers want to feel understood by and important to firms that provide service to them. So empathy must be there. So if these points are ensured to have the best quality, the service quality increases itself. And this is very much important to achieve the goal of the organization.
Reliability Service Responsiveness Quality Situational Factors

Assurance

Product Quality

Customer Satisfaction

Empathy Price Tangibles Personal Factors

Flow chart of service quality and customer expectation & satisfaction