Mcdonalds
Mcdonalds
Mcdonalds
CDonalds Introduction
McDonalds is the global fast food giant. Entered India in Oct 1996. Forty eight years down the line, they are the worlds largest food-service chain with more than 30,000 restaurants in 100 countries, serving 46 million customers ever day.
McDonalds in India developed a range of 100% pure Veg food, along with Non-Veg range.
Competition was more. McDonalds efforts were aimed purely at driving traffic in.
PRODUCTS
Key objectives of McDs promotion strategy were to, Get them in. Trade them up. Get them back . Get Them In : To make consumers step into McDonalds restaurant.
Trade Them Up : To shift the consumers to McDonalds core products like Burger with cheese, McChicken Burger, Fillet-o-Fish, etc., Get Them Back : To increase the frequency of visit by making the McDs brand experience.
McDonalds strategy is obviously to make the eating-out function the focus of these outings. Focused on Price Penetration. In 1998 McDonalds had achieved sufficient level of success, on their offerings & then educated customers about their core strengths. Service, hygiene, products etc.,
McDonalds not only highlighted the economic value but also the experiential aspects at their store.
Aimed at 100% customer satisfaction for every customer, on every visit.
Service Accuracy in order taking Knowing needs Quality food
McDonalds also provided hostesses who would keep on circulating in the lobby by providing
Napkins Souffl cups Helping children Tissue papers Assistance required
In the period 1996-2000 McDonalds experienced very high trails from first-time customers averaging 77-80%.
Media Strategy
Focused more on electronic media Ads talk about emotions, family ties, and fun, and all these have high visual appeal.
Ad Campaign Launched
McDonalds mein hai kuch baat- encourage people to visit them, they tried to move on making McDonalds a regular experience. Toh aaj McDonalds ho jaye- everyday experience. Encouraging the customers to visit regularly. In 2003 they came up with a new tag line saying Im lovin it. It was carried out all over the world, expecting high increase in revenue(15% in India)
I Love Children
Conti.
Redesigned Happy Meal encourage customer with innovative experience while providing with McDonalds products within its restaurants. Tie up with HP (get mother and child picture) Started providing coke with Small McShake for Rs 8 or more. Addition to this, offered affordable menu called Happy Price Menu(priced at Rs 20 each)
Mature/overstored industry Strength of competition More health-conscious consumers Fluctuation of foreign exchange rates and Economies
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