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OB Assignment Final

The document discusses conflict, its causes, types, symptoms, costs and how to manage it. It describes conflict as a disagreement between two or more parties about policies, processes or outcomes. Conflict can occur at the intrapersonal, interpersonal, intergroup and interorganizational levels. Common causes include poor communication, insufficient resources and leadership problems. While conflict can increase strength if managed well, it typically hampers productivity, destroys relationships and lowers morale if left unresolved. The document outlines different ways of dealing with conflict including avoiding, accommodating, competing, compromising and collaborating, and stresses the importance of effective communication and a win-win approach to conflict management.

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gohelgohel
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© Attribution Non-Commercial (BY-NC)
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370 views

OB Assignment Final

The document discusses conflict, its causes, types, symptoms, costs and how to manage it. It describes conflict as a disagreement between two or more parties about policies, processes or outcomes. Conflict can occur at the intrapersonal, interpersonal, intergroup and interorganizational levels. Common causes include poor communication, insufficient resources and leadership problems. While conflict can increase strength if managed well, it typically hampers productivity, destroys relationships and lowers morale if left unresolved. The document outlines different ways of dealing with conflict including avoiding, accommodating, competing, compromising and collaborating, and stresses the importance of effective communication and a win-win approach to conflict management.

Uploaded by

gohelgohel
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Conflict

&
Managing Conflict

Group 4 MPE, JSW Steel Limited 1


Conflict

Conflict often occurs when there is a


disagreement between two or more people
about policies, process, activities or
outcome.

Group 4 MPE, JSW Steel Limited 2


Conflict

Conflict is the initiation of revolution


Quality of conflict is symbol of the civilization
you are living.

Group 4 MPE, JSW Steel Limited 3


Why conflict?

Group 4 MPE, JSW Steel Limited 4


Levels of Conflict
• Intra-personal

• Interpersonal

• Inter-group

• Intra group

• Inter-organizational

Group 4 MPE, JSW Steel Limited 5


Symptoms of conflict

• Not speaking or ignoring each other


• Contradicting & bad mouthing each other
• Deliberately undermining or not cooperating with each other.
• Cliques or factions meeting to discuss issues separately
• Grudge from left out people.

Group 4 MPE, JSW Steel Limited 6


Causes of Conflicts
• Poor communication

• Insufficient resources

• Personal chemistry

• Leadership problems

Group 4 MPE, JSW Steel Limited 7


Cost of Conflict
• Hampers productivity
• Destroys relationship
• Creates barriers to individual and organizational
effectiveness
• Derails teamwork, Creates enemies and hidden agendas
• Lowers morale & adds stress
• Waste time, money and resources
• Affects the ability to stay competitive

Group 4 MPE, JSW Steel Limited 8


Benefits of Conflict

If managed well, Conflict can

• help increase strength and cohesion


• provide a safety valve function
• help clarify issues and goals
• foster improved communication
• trigger innovation and creativity
• be a major cause of change

Group 4 MPE, JSW Steel Limited 9


Ways people deal with conflicts
• Avoiding

• Accommodating

• Competing

• Compromising

• Collaborating

Group 4 MPE, JSW Steel Limited 10


Stages of conflict

• Latent conflict- where competitive situations could


spill over into conflict.

• Open conflict – which triggered by an incident &


suddenly become a real conflict

• Aftermath conflict – particular problem may have


been resolved but the potential for conflict still exist,
which could be very high in win-loose situation.

Group 4 MPE, JSW Steel Limited 11


Managing conflicts
In case of
Avoidance: Create supportive & safe environment for bringing issues out in
open.
Accommodating: Create non threatening environment, focus over issues, not over
people, Focus over problems & not over placing blames.
Competing: Imbibe mutual respect, mutually identify goals, be unconditionally
constructive,
Compromising: Ensure that there are no hurt feelings, share information, consider
different possible solutions
Collaboration: Set realistic definite deadlines for decision making.

Group 4 MPE, JSW Steel Limited 12


Managing conflicts
The strategies groups use to managing conflict can be
• Lose-Lose
• Win-Lose
• Win-Win

As a manager one must strive to use Win-Win Strategy, whether it is


interpersonal conflict or highly escalated conflict between management &
Worker’s Union.

The key remains


effective communication, listening and the mutual respect.

Group 4 MPE, JSW Steel Limited 13


Not in My Workplace!
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Group 4 MPE, JSW Steel Limited 14
Thank You
Group#4
MPE- JSW Steel Ltd.

Group 4 MPE, JSW Steel Limited 15

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